Verizon review: Disconnected account and paying balance and dated proof bill is paid

On Friday February 23 2024, I visited the Verizon store at Ridgedale Mall in Minnesota IN PERSON with the intent of paying off my disconnected account from 2023. I wanted to pay it off sooner but money was a challenge. So I went into the store and offered to pay the balance in exchange for a letter stating the balance was paid. The person in store stated he couldn't provide that. He referred me to a customer service number and I called and spoke to nice agent who did email me a letter stating I paid. However, on Monday I realized the "letter" wasn't dated... and it did not list the account number and it did not state the balance was "zero". So I called on Monday to get the prior letter edited to reflect what I needed. This is when Verizon customer reps became "icy and stubborn". They did not provide a good reason as to why the letter could not have a date on it. They stated they do not customize, but the original letter I received was CUSTOMIZED. It included my name... the amount... and the store location. Then I was told the account was sent to collections and they needed an additional amount before they can send a letter. I agreed to pay, I only requested the date be on the letter with the account number and state that the balance was zero. This SIMPLE NORMAL request was denied. I spoke with JOSEPH 2450861 at 9:40a on 2/26 NEISSY 8791121 @ 10:55a 0n 2/26 and ROSE 7719457 @ 11:40 AM on 2/26. I chatted with a Rose as well for 2 hours on 2/26 from around 12p to 2:30pm ish Chat ID: f873e798-6b48-4665-9edf-d8fc04a7b2b5. I also repeatedly ask for a survey to "rate or review these agents and I was not provided a survey.