Verizon review: horrible agents 218

After returning a phone well within the 30 day free trial in May or June of 2017, I got a collections letter today: Feb. 26, 2017. For over a year I received bills/statements of credit on this account and called several times. After being assured numerous times that this would just take a few months, a little while, a little while longer to "process through" their system, I quit calling. I really began to disregard the sporadic notices when a credit was shown.

The notice that I received in the mail today is for the amount of the last credit I had showing - $17.85. Now just hoping I have some paperwork left.

Everytime that it rains in Salem, VA...our phone goes completely dead...no dial tone or anything and when someone tries to call our phone all they get is a busy signal. I have called Verizon repair over and over and over again and they do send someone out to repair the line, but if it rains in two hours after they repair the line...it goes out of order once again. My mother is in a nursing home and I MUST have my phone available for them to call 24 hrs a day. Surely someone at Verizon knows how to fix this problem with our phone going out of order everytime it rains.

Our daughter is in the army and stationed in Germany. We called Verizon to see what kind of international plan they had. The guy for Verizon refused to help unless I bought internet too. I told him 'no' for over 30 minutes and asked why wasn't he just getting me the international plan he told me about.

I went over the plan very careful and took notes. $19.99 for 500 minutes to any phone in Germany. I asked to make sure that included cell phones. He said over and over, while also asking me to buy the internet plan, that it was 500 minutes to any phone in Germany.

After he frustrated me until I was asking for his manager to get the international plan and get him off the phone. He put me through to a person who just said was the plan explained correctly to me. When I said I wanted to make sure it included cell phones, the verifier hung up saying I had not been informed. The jerk got back on the line laughing saying he expected me to do that.

I told the next verifier yes and we got the plan. i got a letter in the mail a few days later about the plan. Looked good.

Then I got the bill it turns out it was 500 minutes 'except to cell phones.' Land lines only. When I called to complain they told me it was clearly spelled out in the letter that cell phones were not included.

I told her I had the letter and no where was there anything about cell phones or anything about what she was saying. I offered to fax it to her. She then said she had never seen the letter so she had no idea what it really said.

She refused to help, said she could get me someone else but they would only tell me 'no' too but only after I explained everything to them. That's exactly what she told me. It was unbelievable. Please play the recording they say they are making when you call..

The reason she said I owed the bill, I had dialed the numbers and I was now responsible for the higher charges and I should have 'called again to verify cell phones were included.' She actually said it was my fault for not calling back when I got the letter and asking again if cell phones wee included.

The official response: We will not help you because you didn't verify cell phones were not included in the plan after you go the letter (that doesn't say a thing about cell phones).

Help!

Arrested the Verizon BOD under the RICCO act. They know all this is going on and it's nothing more than criminal like gangsters.

Okay, so i just got a new place, i ordered Verizons high speed internet, i waited a week to get my modem in the mail, it finally comes. I hook it up and it ends up not working. I call and they say my order has been canceled and they dont know why. So im on hold for about 20 minutes while they ponder for an answer to tell me. They say the service is not availible in my area and that it was a mistake that i was told it was. So i say WHY DIDNT ANYONE CONTACT ME TELLING ME THIS HAPPENED?! Note i gave them TWO phone numbers to call if something went wrong. They said we tried to EMAIL you but there was no email on the account. WELL NO ### I DONT HAVE INTERNET WHY WOULD I GIVE YOU AN EMAIL ADRESS?!? To conclude this story, im going to take this modem and throw it threw a verizon store window and call comcast. Thanks for letting me wait a week just to call to find out the service isnt availiable here!

I have had Verizon DLS for a couple of years. It was attached to my land line. Now Verizon offers naked DSL, you don't need a land line so I called Verizon to switch over to naked DSL and cancelled my land line. This opened the biggest can of worms you can imagine! Instead of just changing my existing account unbeknown to me they created an brand new account like I was a brand new customer. I was paying for two DSL accounts! I find out I have to now cancel my older account as it's just too late to backtrack. I learn my old Verizon email account will disappear. Good thing I really didn't use it or I would have hit the roof.
Now I find out they added services to my new account that was never discussed and I of course never ordered! After two months of canceling these services what did they do? They still charged me for them. I had set up autopay like a fool and yep, they took my money for services I never ordered, which totaled $65.00. After endless phone calls and yes getting lost and disconnected in their customer service hell (it truly is an awful experience) I am told it will take one to two billing cycles before I get my money back. Verizon stole my money! And they are going to keep it for a while! I canceled my autopay so they couldn't pull any more fast ones. They really do stink. I have spent many different times on the phone with customer service and it is just the worst. If the DSL service wasn't so cheap I would dump them in a second.

I ported out my number to att after a very long contractual relationship with Verizon. This was on the date that my service is charged everymonth. The port took about 4 hours and I was disconnected from Verizon. I called a couple of days later to make sure that everything was as it should be. I was told by the CSR that Yes the port had already taken place on the date that it did. When I inquired about how the billing for the month would take place the CSR told me that I pay a month in advance for my service. I was not aware of this practice so I asked if I payed for the month in advance and it is only 3 days into (having ported on the day) could I have a refund on the service? I was told that I could not. I asked since my number had been ported might I get a secondary number to use the service that I had paid for? I was told I could not. I was told that since I had a paid in advance plan that the money I paid in advance would cover any ETF's I might have. Surprise that I got a bill for an ETF? I shouldn't have been but I was suprised. When I inquired with a second CSR about this, I was explained in very good detail all the specifics of the bill I had in front of me but I did not get a single answer on the recorded line about to any of the questions that I had. Good thing my college degree requires reading at even an elementary level otherwise I wouldn't have been able to do it without him. Time and time again he repeated the $$ amounts due to verizon on my bill and time and time again I could get no answers to my inquiries. The only thing he could state is that the first CSR had typed that I had infact called a couple of days after the port to inquire about options to porting out? and that the number was ported out but not that she had promised any of these afore mentioned Items and he could only believe what was typed. He also then changed up my actual contract date to the 7th of each month instead of the 14th for good measure. Lastly he stated that he didn't technically recieve the port request for an additional 7 days after my phone conversation with CSR #1 even though by then they had cut off my service for 10 days. And by the way you have to pay state and federal taxes on the ETF! I asked what product I purchased for the 10 dollars in tax and he stated that any transaction that taxes place requires a tax!.

Since October 2017, I have had terrible telephone and dsl service from Verizon. Technicians have been to my house so many times with very little success. I am also in Salem, VA almost to the top of the mountain at Catawba. Excuses I've been told are the weather is bad in northern VA, there is a break somewhere in the line below me or they just can't find the problem. I have spoken with 2 different supervisors only to get no results. Mr. Hedden one of the supervisors was going to make sure that the "cable" truck got the repair order and got the break in the line fixed. This never happened. In the past Verizon offered fine service, but no more. Why can't they fix their problem.

i'll canzel de account

i will canzel th account

canzel

I have an ongoing horrible relationship with verizon. They lie and mislead you the whole way. We are now stuck in a contract with direct TV because of their lies aabout service to the area we were moving. Don't believe anything they say. They also charged us for a month of internet they could not provide and never told us they were not going to provide service!

canzle the membership

Verizon is currently charging my wife and I over $200 for a cell phone plan. We have 2 cell phones with separate lines under one contract with 1400 minutes of combined use and 250 text messages. My brother and his wife have the same set up, but they only pay $89.00 a month. When I called to question Verizon about this, they used a standard stall, delay, transfer and excuse tactic - as do most big companies. Then yesterday, I received a bill for over $400 which stated I had downloaded games on my phone. My wife and I both work and we have a 3 year old... not much time for games. The only games being played here are by Verizon. My address is 191 Price Circle, Spring City, Tennessee 37381, if anyone would like to join me in a class action lawsuit against Verizon. We will be contacting the IRS... so that an investigation can be initiated against Verizon in order to determine where all the money that they collecting is going from erroneous charges on many cell phone and bundle plan customers, and we are also contacting the FCC to investigate their unfair methods and practices as a communications provider.

Josh Sims

I live at 60 Dover steet since june 2 2017. Verizon have my Tellephone. Have all my in formation know my adress I paying Verizon every mounth with the same social security number. thay used my information with the help of Verizon. I have the same phone number when I move hear 6/2/00 I am still liveing there. and thay have me liveing in New york 2017. same info diffrint Name and diffrint adress I wood like to refinances two of my house. I nead help Lintrn Brown

Verizon representatives are GENERALLY NOT trustworthy. As persons, they are at least partially (perhaps mostly) responsible, since they have a moral obligation NOT to follow line chain of command that tells them to do what is MORALLY WRONG to do to consumers who are people just like themselves. They should find a different job AT LEAST and they ALSO OUGHT to report what they did and were instructed to do.

IT IS NOT OKAY SIMPLY to say "I WAS JUST FOLLOWING ORDERS!" By following immoral orders, you are creating victims out of people just like yourself. You are perpetuating a sickness in the business world and that sickness WILL NOT ESCAPE YOU - you are not immune to the basic knowledge of what kind of crap you have wrought on other people, men, women, and their families.

Do the right thing and find a different job. Do the right thing and file a report to the police. If you are afraid of getting in trouble, that only raises the stakes and the reason you have to report it. And, it is VERY unlikely that YOU will suffer penalization if you come clean and report it.

Verizon is a complete shame to the world. It needs to be put out of its misery.

Verizon complain 6 4 09

At about the 20th of the month of April, 2017, I called Verizon Customer Service to add the TV (basic service) to existing Internet service of (7MPPS) and Phone service (unlimited local calls & all 13 features) for the advertised special of $64.99/Month + tax, after Daniel from Verizon Customer Service assured me about all the charges/fees, No installation charge, No charge for router and three TV boxes, only $64.99 plus taxes, he scheduled the 6th of May 2017 for this service, Verizon installer did not show up on the 6th of May, but came on the next day which was the 7th of May, on that day Mr. Rhett Miller from Verizon (I asked for his card and gave it to me) did the installation, I informed Mr. Miller repeatedly that since I have six young children to only install the basic TV service and I pleaded with him and agreed to make it impossible to activate any pay channel or movie, he agreed, finished the work & left, then I realized that Mr. Miller has forgotten his work computer in my house, I called and located him and called me back the next day saying that he will pick up the computer in a day or two, also Mr. Miller forgot to give me the Network Router identification name and Pass word for the internet Network that he changed, so we did not have internet service until Mr. Miller picked up his computer two days after the installation date and asked him about it and he apologized for it. Three weeks after that I received a bill from Verizon for $326.00, I called (all calls are logged & timed) many times without any success, first Mr. Robert from Verizon claimed that part of the charges because of 5 boxes installed, then after a week they agreed it was only the 3 free boxes, then Summer and her supervisor Frank claimed that someone activated some pay-channel or movies, and adamantly refused to give me any credit, I explained to these people what I told the Installer. they brushed of, and last time I called Verizon Darlin told me that my bill will be $163 instead of the $226.
I changed all of my services to another company (thanks God we have a choice) and they betrayed me one more time, I ordered my services to be disconnected on June 3d, 2017, the same day the other company will do the installation after 4;00 PM, but Verizon disconnected my services on June 1 midnight. You can ask my neighbors about Verizon. they'll be happy to tell you their sufferings, AJ next door "Verizon is grown too big, they are lazy, when they sent me a huge bill I stopped being their customer"
Small consumers like me are being cheated by big corporations like Verizon, our elected politicians care only about their selves and their reelections. Please protect the citizen.

There was a $9.99 charge for premium text charges on my Verizon bill for June 3. I did not authorize these premium text charges, so please remove this $9.99 from my Verison account.

My e-mail address: kowalekg44@nconnect.net

Please confirm that these charges have been reversed on my Verizon account.

Kim Kowalewsky

Verizon is ALL marketing and NO service! They have disconnected me twice, suspended my email twice, deleted my entire address book, and all for NO reason.

The marketing/sales people promise the moon, and the service and customer service people deny the promises were ever made. Almost every customer service person tells a different story.

I was told that if I switched to Verizon Fios for phone and internet, I would receive a special package price, and a second phone line was only $10.95 a month. When the bill came, the second phone line was billed at $39.95 a month, and when I complained, I was told that Verizon NEVER offered a phone line for $10.95/month. That was an absolute lie! When I cancelled the second line, the also deleted the first line and the internet, removing my address list, which I have never been able to re-create completely.

More recently, after thinking I would bundle everything and add Fios television, I changed my mind and cancelled the tv. Yet, again, Verizon cancelled my internet, and, after a month, I still cannot access my email. I have complained and sent messages to Tech Support, with no response.

This company, I believe, spent too much on their wiring, and now cannot support it. I am totally fed up and will be switching back to Comcast, which was always faster!

my alltell service was excellent till verizon came along. tower 3 miles from my house since verizon ###ing phone wont work at home you ### no discount in price only ### service ### why couldnt you have minded your on business you stoled alltells towers for yourselves and screwed us you suck

'Verizon' is a sick twisted scam. That is my experience and I report it here. I have never received their service and I never would want it. (I do hear from others that I am not missing anything but a headache anyway).

Verizon sent me a bill for a phone line and phone services that was not mine. There were no calls made and it was a monthly service fee for three months of a phone line that I never had, and obviously no one ever used. The line was in my name, so I wrote back and told them to close this account and that it was a serious error that they need to address.

I did not hear from then again for the next two months. However, they did not stop billing me for this bogus phone line they had been billing me for, and finally, I received a bill from a collection agency. Verizon has, through all this, proven to be an indiscriminate uncaring company, and beyond that has not only no ethical principles at all, but is also vindictive.

Upon receipt of the bill from a collections company, I sent a reply statement to dispute the debt, and I also sent a copy to the Better Business Bureau. Within a week, Verizon submitted a near duplicate entry to my credit report.

Verizon is a total scam without ethics and without moral principle AT ALL. Submitting knowingly false data to someone's credit report is unspeakably outrageous! Doing so because that person complained to the Better Business Bureau for valid reasons is beyond words. Verizon, you are the worst company that I have ever personally encountered. The worst and I hear your services suck pretty bad as well.

Everyone who works there - find a job at a company that has an sense of ethics and then report on all the horrors you have experienced at Verizon. If you are one of the few who call the shots at Verizon, go have sexual relations with yourself or eat arsenic, I will leave the choice up to you.

Did you try calling them? It's always possible that a letter never arrived, so they just assumed you weren't paying. I have a lot of issues and annoyances with Verizon, but there are very few problems I haven't been able to solve with their CSRs when I call. (I work in accounting and we have several different accounts with Verizon.)

I have a blemish on my credit report due to someone opening an account with my name and social security number. Calling the Verizon billing and fraud department is a never-ending circle!

Went into what I thought was a Verizon store but was actually Cellular Services Inc. The sign on building is very misleading with Large Verizon sign. So I purchased two cell phone cases with belt clips for at $25ea to later find out the cases don't fit phones properly. Return the next day and store would not return because the boxes had slight 1/4" tear on the corner where original manufacturing sealing tape was used. Store said because box had slight tear that they would not offer any kind of refund or exchange.

Consumers are being misled by use of large Verizon sign as they are an independent company. Store won't stand behind anything they sell and consumers are left with worthless products.

Really...you are complaining that you didn't even know what business you entered? Grow up.

Store would not take phone accessories back within 24 hour of purchase because packing box had slight tear by the original carton sealing tape. No refund or store credit! Products they sell looks good in box but is truly cheap materials that don't work with the phones it says on box. Consumers beware!

I have had the absolute worse experience with Verizon Fios. It started with a phone call for basic fios tv serice, however, the technician work order was for a full bundle package including premium movie channels, phone and internet! I told the tech I ONLY wanted the basic tv as I had at my old residence. I called the customer service department, was transfered to 4 people before I was sent to a retention representative that told me she would adjust the account. The bill come a month later-I was charged for full bundle. I called, once again was transfered numerous times before someone said they would adjust the bill and will place an order to cut off the internet and premium channel, which I never ordered and should not have been hooked up by the technician and should have been taken off when I spoke to the retention rep the first time. A month later, another hugh bill...I have been on the phone for hours, yes, each time I have called it has been well over an hour. I went to the local walkin center-and they called with me standing there, they were on the phone over an hour...and they could not get my account correct. This is too much! I called Comcast and am willing to pay more monthly for the basic service to just so I do not have to keep up this issue with Verizon!

I have had 5 defective blackberry phones in a year and a half. The fifth arrived yesterday and this one is missing the options icon that is needed to setup my email accounts. The tech at Verizon said that they can not set it up without the icon. I have had blackberrys with defective trackballs and software that locked up and required taking the battery out to reset the phone. I am tired of these phones and Verizon sending me refurbished phones that are flawed. I will be on my 6th phone in a year and a half and Verizon has proven to me that their refurbished phones are defective and should not be sent to customers as replacements. It is also very hard to get a supervisor on the phone. They will give you all kinds of excuses like there isn't one on the floor at this time. By the time you do get to speak to a supervisor you are very angry. The only answer that the supervisor gave me was that they would send me another refurbished phone. When I asked to speak to her supervisor she said that there aren't any above her. I do not want another refurbished phone from Verizon, I have had enough of their inferior products and customer service. The only thing that I want is out of my contract 5 months early. I know that no wireless carrier is perfect but is it too much to ask for a product that you are paying for to work as advertised?

I have had verizon resedential service for over 30 years and my bill was set up to be paid automatically out of my checkbook each month. In the process, I do not look at each bill when it comes until the end of the year. It stopped paying automatically 3-4 months ago and my service was cut off until I paid. Why was it not automatically paid? My bank said it was not their problem and verizon stopped requesting the payment. Verizon receptionist said it was not their fault.

I can assert fairly conclusively that dealing with Verizon has been the worst experience I have ever had as a customer. It's easier to detail the litany of problems I have experienced in list form rather than prose.

-September 1: Verizon Fios TV and internet was installed, things worked fine for three days.
-September 5: My internet service was out in the morning. I called tech support and a representative said that a supervisor was working on the problem and that it should be fixed by the end of the day.
-September 6: Internet was still not working, I called tech support three times and received three different stories as to what was going on. I was finally informed that I would have to wait until the customer service department opened on Tuesday September 8 (leaving me without internet access for four days).
-September 8: I called customer service and (after a 40 minute wait on hold) was informed that tech support personnel would be sent to my unit on the afternoon of September 9.
-September 9: Tech support personnel arrived in the afternoon. The individual reconfigured my internet service and apologized for the trouble.
-September 11: My internet service went out again (I had an orange light on my router). I called Verizon tech support and the agent I spoke to said that a technician would be dispatched to my unit between 8 AM and 12 Noon the following day (September 12).
-September 12: A Verizon technician showed up to my unit at 6 PM (a full six hours late). As he arrived so late, he was unable to access Verizon equipment. I was stuck at my home for 10 hours due to Verizon's incompetence and nothing was fixed.
-September 12: I called Verizon tech support and set up an appointment between 5 - 7 PM on Monday September 14.
-September 14: I received a call this morning from the Verizon technician assigned to my unit. She claimed that the appointment was scheduled between 1 - 5 PM. Apparently, the the agent I spoke to on Saturday simply lied to me on the phone regarding my appointment in order to get off the phone with me. I gave verbal and written (via a standard admittance form at the front desk of my building) permission for the technician to enter my unit and she refused to do so. It is highly likely that she will be unable to access my router when she arrives at my unit today, as I will not be there. Hopefully, she will be able to access Verizon equipment.

Verizon is the most F*ed up company on Earth. Just trying to get someone on the line to talk with is next to impossible; that stupid computer based system they have exists to solely keep you from speaking with a live rep. And God help you if you get disconnected and need to be reconnected for a late payment; their billing systems can apparently only alert to cut you off, but not automatically turn you back on. I hate Verizon and hope they get throttled by AT&T.

My wireless bill with Alltel had been from $190-220 the entire 14 months I had been with them, when Verizon took over in June, my bill started skyrocketing. For the half month of service is was $500, the next month was over $1000, and this month is over $900. They keep saying that it is one of my phones - the phone did not just started having a problem the day they took over. They have adjusted $350 off but expect me to pay for their billing error.

Verizon just came into our neighborhood. They had salespeople come through with a deal that had a 15 day cancellation period "AT NO COST TO YOU." As I found this hard to believe I asked the guy a number of times. On day 15, I cancelled my contract with Verizon. They cancelled the TV and internet but left the phone on until I had Comcast call in an order. Because Verizon did not cancel the phone at the same time, now I had complete bundle for more than the 15 day period and they are nailing me for major early termination charges and other charges that after on hour on the phone, the customer service person couldn't even tell me waht the charges might be. UNFREAKING BELIEVABLE.

On anther note with Verizon: I have called now three times, each time a revised fina bill comes in. At no point am I able to get to someone who can give me answers. I always get transfered to another person at least twice. The previous time to today, ther person told me I had a negative balance on the account, no I owe $138. They have no idea what anyone is doing.

Anyway, DON"T EVER USE VERIZON...EVER

I had a Wireless data account with Verizon and called them to find out when I can cancel without penalty in May and they told me I should wait till August. I called one more time in early June to make sure and they again said August. When I called in August, they said the termination date was October and August was the date I am up for a promotion.

I canceled my account anyhow in August and complained to customer support and even their supervisor but they just don't listen to me. I explained that if I had been told I had to wait till October, I would have canceled my account in May. I asked them to listen to my recorded conversations in May and June but they say they cannot do that.

I was wondering what else I can do? Can they send this to collection agency? Would it impact my credit report? I really don't think it is fair for me to pay this penalty because they gave me wrong information. I have come to believe maybe they intentionally misled me.

This is truly a horrible experience for me! I called Verizon several months ago (regarding a simple billing inquiry). The answer was verbally given to me. To my amazement, I found a box from the teleproducts department of 'Verizon' at my front door. I opened the box and found a telephone. I had not at any time requested that a phone be sent to me. I was not even asked if I wanted to purchase any telephone products at that time. I reported that the phone had been sent (via telephone). They sent a prepaid label for the return. I should have immediately sent the phone back, but I admit I held on to it for a while. It needed to be sent back by UPS. That was where I made my mistake. I was not told that there was a time limitation regarding the return. Apparently, they were just trying to sell this phone. I did finally retape and send back the phone several months later. Mind you, I had not opened the packaging of the phone. It was like new. I would not even be able to tell someone how it looked (except for looking on the outside of the packaging). Honestly, I could not even tell someone that. I never opened the phone!

Now, it seems that they are charging me for the months that I had the phone. I am still being billed even though I never requested or opened the phone! On top of it all, the representatives in teleproducts have truly NOT been 'consumer-friendly'! Around the middle of July, one gentleman stated that they 'did not have to take back the phone!' When it appeared at my door the second time, I had to return it again at my expense. He gave me until August 18, 2017 to return it again. I only got credited $24.56 for a telephone that I never requested or used! In fact, I never opened the box for the phone. Please assist me on this matter. I am not sure if I should pay the entire bill at this time or not. I do not want my service to be interrupted. I will need to decide today because the bill is currently due.

From what I remember ... any time anyone sends you anything in the mail that you haven't asked for ... it's a gift. I thought that was a law. Why should you have the expense of returning something you never even asked for? Ask a lawyer. Sometimes you can find an online lawyer that is will to answer one question for free. I advise you to do that before you pay. :)

On June 27, 2017 my son ordered land line service and direct TV from verizon. He needed to put a $100.00 Deposit. He did this by electronic check over the phone from my checking account. The next day we canceled because we were misled about the deposit being for both the TV service and land line service. He was told that it would take up to 3 weeks for us to receive out money back.

Understand that they took the money out immediately. Back in July we started calling for our refund I spent at least an hour if not more being transfered from person to person no one could help me. Some of the personnel were very rude some tried to be very help full.

I have called again in August and again in September. Now the problem is I need proof that I paid the $100.00 The bank and verizon did an ach check pay. There is on actual check only the deduction from my checking account. Verizon has my confirmation number that I paid this. I did send the information and I am being told, if they accept this proof, it will take up to another 6 to 8 weeks for repayment. I have already been waiting 3 months. I think this is long enough. Also they may not accept the proof that I sent to them when I call it takes at least an hour on the phone and at least 5 or more people. Can some one please help get my deposit back.

Verizon High Speed Internet was attached to my computer. I came home and cut the computer on and it said Verizon is defragmenting. I figured it was the Security Suite from Verizon. Then when it was finished I could not get onto my desktop. When I shutdown the computer it would not let me back onto the desktop. I call Tech Support and they could not help me. Then I tried the PC Care that I had requested thru Verizon. No one would help me until it was fixed. They said it was Microsofts problem to call them. I did call them and they were going to try to help me for a fee. I ask them to wait because Verizon broke my computer how I don't know. I called Verizon repeatedly and they would seem to try to help me an then I would get cut off or transferred from person to person who could not help me. I asked could someone come out they would cut me off and not call me back. This went on for weeks until I just gave up. From September 3, 2017 when I first started installation and now it is November 24, 2017 and they want me to pay for internet I don't have a computer. I have only used the internet about 3 weeks or less. My account is cancelled and now I have a bill for no service. Verizon did not keep their word and they have broken my computer that has aleast nine years of my work on it. I don't know if it is lost or what. I do not have a computer to use and I am in two schools where I need to do term papers. This is a mess. I hope someone can help me. Verizon is a large company they should not let this happen to their customers.

As usual verizon tries to wait out the customer after my last round of fraud with them Here we go again! I moved and the building I moved into was not ready for phone service for a month later, however theynot only charged me but they charged me for a different plan and individul services and every time I called to get the plan Ive had before they said they would fix it of course they didnt one girl even told me I had to have that plan, the next one told me that it was the same plan, When I tried to explain that there was no service, the woman told me to call repair, there was nothing to repair, I know they will try to rip you off, just call the attorney general. they want me to pay twice my bill not!

I cannot work for over the week since Wednesday, November 25th, 2017, because Verizon disconnected my Verizon High Speed Internet for Business Service in error.
Verizon had provided TWO accounts the same phone number. This went undetected because the phone number was servicing both my modem and another customer’s land-line. Then, this other customer failed to pay his bills and, eventually, his service was shut off the phone line in which also shut down my connection being we were sharing the same phone number.
Verizon has no idea how and why this situation occurred. They promised the connection would be restored Friday night or early Saturday which did not happened. I was notified the order is placed but because of the department being closed on Thanksgiving and on Friday the order was pending and not fulfilled. They guaranteed me that first thing on Monday it will be expedited and service fully restored on that same day. Also Ashlee, the Verizon Customer Service Supervisor, said she would call me back on Monday to keep me updated every step of the process. Apparently, the supervisors from Verizon have a short memory: one of the supervisors forgot to place an order of the new line on time and other supervisors forgot to call me back numerous times.
On Monday, November 30th, 2017, Antuanne, a supervisor at Verizon, informed me that I have the Internet but there is a problem with a lose wired that will be fixed on Tuesday morning. On Tuesday, December 1st, 2017, I was informed that someone will fix the problem during a day - yes, someone tried to do it at the end of the day but they wired it incorrectly. On Wednesday, December 2nd, 2017, I cannot work because Verizon is still working on the problem for the whole day and I should wait until Thursday...
Today, Wednesday, December 2nd, 2017, the connection is not restored yet. I spend numerous hours on the phone with Verizon daily. Every time I am promised that I will have service today or early morning. Apparently, I still have no Internet and cannot work.
Verizon failed to provide service as it was agreed. Also, Verizon failed to provide a good customer service. Finally, every time Verizon supervisors provide different excuses why I have no Internet and promise to fix the problem during a day; however, no promises had been fulfilled so far and I still cannot work.

I could write a book on my travails with Verizon's customer service. As brief as I can: It all started when my (very) small business needed to switch from a residential DSL account to a business account. It took nearly a week for me to get my service connected, this is for my BUSINESS, my lively hood, and no one particularly cared who had a reason or solution as to why they could not turn it on, after me calling several days in a row.

Of course it's nearly impossible to get to the person you need to speak to through the automated phone menus. I found that if you go to Billing, and not tech support, you get someone who can think and react without reading a script.

Everthing's fine, until we move. Now we have DSL and Phone service with them. I call to have them turn off my DSL on Fri that we move. They turn it off imediately (Mon). Of course it takes 1 minute to turn it off but a week to setup. So they give me dial-up access for the week. Which I never used.

Then I call to have my Phone service disconnected and reconnected at the new location on Fri as well. Well at 6am Fri morning the phone service is disconnected. I wait all day for connection at 4:45pm I call to ask where my phone service is. I am told there was a techinical problem and they needed something and will do ASAP. Knowing it's Friday, I say so I won't have phone until Mon? WEll since we missed the deadline we'll try to get it up and we'll call you. So noon on Mon. I see the guy drive up and connect the cables and drive away. They just didn't feel it was important to get to my house on Fri. No they never called me.

Next I get my final DSL bill. Here they charged me for the dial-up service at the old a address-for an entire month. Of course everytime I go through automated hell, and they can't tell if I'm a residential or business customer and transfer and transfer an hour later someone thinks they can help me. Yes I did call to cancel my dial-up that I should have never been charged for due to their mistake. Ok I'm told the bill is zeroed out. Next month, same thing now I've been charged for 2 months of dial-up. 3 months later I get it resolved.

I tried to find another phone provider but I don't have any in my area. Oh and get this I was told there's no DSL service where I moved, but the previous owner tells me she had it. Fine with me no more Verizon DSL. THen last time I called CS about a bill they try to sell me Verizon Wireless-NO THANKS!