Verizon
Reviews and Complaints

I have the same problem but I called back two months ago and they said they had me on a double bundle with direct tv and phone together and internet separate, instead of a triple bundle and in order to correct it I had to file a claim.. Now I call again because the problem is still going and now they have me again on a double bundle but now is internet and phone service together and direct tv separate which is almost double the charges I was promised. I call and they say they can't do anything because i can't prove when I initiated the contract. Of course not, I did everything over the phone and u never imagine there gonna rip u off.. Who can I contact or what can I do to fix the problem?

Verizon has been overcharging me for service for the past 3 months, they offer $99.00 for the freedom bundle. Well my bill has been around $160.00 every month. Not to mention I have not been able to use the home phone due to massive static on the line. The internet has been going on and off since I activated it. The DSL will connect for about 2 minutes then will shut off for an hour. This has been going on for almost 3 months. I have called VERIZON several times and have been placed on hold for a total of over 4 hours. Then I either get disconnected or I get someone on the line who barely speaks English. I want to cancel my service with VERIZON but they are telling me I have to pay a $200.00 early termination fee if I do. Service has been here twice and have still not fixed the problem. They never came the day they were scheduled to come then they came on a day they weren't scheduled to come. and never came yesterday when they were suppose to. I never received a call saying they aren't coming neither. I HATE VERIZON! Their service sucks, they over charge and over all I wouldnt wish VERIZON on my worst enemy.

Besides our main land line listed above [protected]) We have 2 lines devoted to Fire Alarm Pull stations in our school.
Several calls to Verizon Repair have resulted in our discovery that the continuing disconnects and crackles on all our lines
come from the small metal box in the back yard which looks like a birds nest of hundreds of in use and out of use wires that look old
and peeling. The Repair gentlemen who have come to our aid from Verizon tell us there is nothing they can do since
Verizon won't allow them to do much repair on these boxes. The Central Fire Station has called us 10 times this past 5 months
to report lack of direct fire reporting line. New York Fire Alarm keeps telling us to call Verizon. This is a school. We are paying for
Fire Protection for our students & building.
Please please send someone who has some authority to fix these lines. In addition our regular lines crackle and are
not clear.

For years we have had our phone service with Verizon. Two days ago we received the message on our home phone that we had requested to have our phone service disconnected. We just paid our bill, which included service for the phone, internet, and TV. We still have internet and TV cable service, but not phone. We need the phone for the doctor. We called Verizon Customer Service and they said they cannot help us. They said the phone number is listed under someone else's name and address, plus we had contracted service with Cordia Communications on 4/14/07. We did not! We just paid our Verizon statement for May Service and June Service.

Can anyone out there give us a phone number for Cordia Communications and how to resolve this problem because Verizon cannot and neither can MCI who had contracted out Verizon business?

I have had nightmarish Internet and phone service from Verizon as well. They promised me fast Internet, but signed me up for a 2 megabyte per second service, and even then the service was on and off all the time. It turns out that my lines could not support even that kind of slug speed, so they brought the service to the 1 megabyte per second. That did not work either. The company refused to reimburse me for the difference in the cost of 1 mbps and 2 mgps for the months that I could not use the latter. Because I signed up for a bundle, based on the Verizon fraudulently told me their Internet and telephone services in the area are excellent, I could not quit without paying very substantial early termination fees to the Dish Network. I had to call Verizon almost 20 times and spend days trying to get the phone to work. The rascals did not even reimburse me for nearly a month when I could not get decent telephone service. Several years ago Verizon Wireless created an account for me that did not even have a phone assigned. They charged me over $1000 through that account during a year I was paying for service I did have. When I finally discovered what was going on and contacted the company demanding reimbursement, they put me through a nightmare of calling the company for days and days and days, rotating me each time between "Customer Service, " the Fraud Department, and other departments, each telling me I had to talk to the others. I was insanely busy those days, which is why I in the first place did not get to the bottom of why I was being charged so much for a year. I could not continue to spend hours daily on this and finally gave up. Verizon is a criminal enterprise. They know their agents cheat many, many people, but they just want money, by whatever means.

I went into a fios promotion Feb.2008 for one month, which I paid the bill, and for a lie that the representative told me me; I went over to cox for less money than verizon was giving me the triple bundle to me. Then after I stayed a month with Cox; verizon sent me a U.P.S. telegram, and want me back since I've been at that time a customer for forty years, and they will keep the bill under $100.00. So that was fine with me. I went back with verizon around May, 2008, and not March 11, which your records stated, and your employees argue with me, and possibly with other customers, which is wrong.If you value me as a loyal customer; then you won't take any channels, or services away from me, and you will keep the full bill at $96.00 per month. I rarely complain about things, and I pay my bills in full every month. How manyloyal customers do you have; also that pay their bills on time? Please contact me before 3pm today, which Tuesday, April 27, 2010. My name is Phyllis De la Cruz; [protected]. Thank you.

Trying reading next time.

One thing you did wrong - bought a cell phone at wal-mart. They are NOT good cell reps, and I wish cell phone companies would quit letting them sell.

It is stated in the pre-paid agreement the minimum amounts you must on a pre-paid phone for it to remain in use.

if you put $100 down that will keep the phone active for 1 year.

The minimum amount in my area is $10 every 2 months. If you don't put at least $10 on the phone every two months the phone will be deactivated.

You had just experienced the grand customer service of Walmart.

Any decent Alltel Agent or Retail Store will explain to you in detail how the system works. There are time limits depending on the amount you add, just like a tracfone has 3months unless you get a year card.

Also, and I can say this with most certainty, customer service on the phone is just as bad as the service at Walmart. Youre best bet is to forget it ever happened, go to a retail store, or a different agent. Yes, you will probably pay more for equipment...but at least you'll get explainations and customer service out of the deal.

Take it from an agent ;)

I canceled my internet services two months ago. The first time I tried to cancel, the person put my services on "vacation" which I was still getting charged for. They then had to charge me to reinstate my services to then cancel them again. They then charged me 49.99 to cancel my services. Verizon then kept charging my credit card with the promise of eventually paying me back. I got another bill today for $19.01 after having my service canceled for 2 months. I tried to call to dispute the bill but have only been hung up on and put on hold. This whole situation has been taking entirely too long to resolve and no one seems competent enough to solve my issues.

I am having the same problem. I got charge $7 Dollars a minutes to call from Taiwan for total of 600 dollars for about 70 minutes, just because the operator I spoke during the sign-up process forgot to include my internation plan. Before I changed to verizon, one of the worst mistake I made, I was paying 7 cents a minute for almost 2 years with CableVision - I am now switching back. Anyway, well, I am not sure how far Verizon wants to take this but I am willing to go the court to fight this. Even though I'm afraid that they probably have the court in their pocket.

anyway, what bull is that? and what fees are those? and What scam are they running? I can't believe it. $7 dollars a minute? how do they come up with this prices?

I had the same problem and I am finally free of them! I hope your contract ends soon. The funny part is they will call you and send you things on what they could do to get you back as a customer. What I did was sent them a long list of things they could do to get me back as a customer. Haven't heard from them since.

I am facing the same issue. Within a few hours of the so-called 'free trial 30-days' during April-May 2017, I asked to disconnect Verizon's services due to extremely slow internet. Even then they are trying to collect from me $ 158 in the name of phone number portability. I'll have to fight out the case in Fair Consumer Practices, AARP, and other government agencies fighting for US citizens against bad business practices by Verizon.

I was exploring if Verizon Wireless would give me better service than my current carrier on International Calling.

So I went to the local Verizon Store- and after discussion with a sales associate decided that I would get the "test ride" of 30 days. I obtained the phone on October 13, and did not have to sign a contract because my credit card was going to be charged the amount in escrow- "to be returned in full" if I was dissatisfied with Verizon service.
First: I could not even receive calls from my international clients on the phone, and, I never used the phone to call out! The only thing I did to charge the phone up.
Second: I received my first bill from Verizon ( invoice dated October 19) seeking monthly access charge of $136.76, wireless "surcharges" etc. and taxes etc. for a total bill of $184.88. I took this bill with me to the store on October 24 when I went to return the phone. The bill was due on November 14th. The sales associate at the counter said not to worry, I was going to get the full refund since I was not happy with the international coverage.
Third: A new invoice dated October 23, with $184.88 due immediately, and an early termination fee charge of $177.92, and a credit of (-) $99.26 monthly access charge etc. totaling a bill for $260.76 (of which $75.66 was due by November 18)!
Fourth: I took this new invoice, the past invoice and a refunded-credit card receipt back to the store yesterday at about 6.45PM.

I waited for 22 minutes even after registering .l 45 minutes later, close to 7.15PM- with three people now behind the counter and the manager of the store saying that she did not like my tone of voice- I walked out;

I am looking at a long and protracted, wasteful series of correspondence given what I have read from other consumers writing about this on you site!

Dave: The exact same thing happened to me; I'm still trying to resolve in collections, and planning to go to small claims court. Do you have any old documentation of the offer that I might get from you? Best, Christina

30 day trial allows you to return the phone for refund of the phone price and waiver of the early termination fee. You must pay for the service you used. It would be crazy for them to allow you free service for three weeks. You didn't owe anything at the store because you bill hadn't generated.

Again, for the third time, you may not have signed a contract by pen and ink, but when you activated the phone you did, I repeat, YOU DID sign electronically. The thirty day period is absolutely under the promise of use it, you don't like it you can port your number out and cancel the contract but you must pay any usage charges. PAY THE BILL. You owe it and i'm sick to death of all of my bills going up up up to pay for all the deadbeats out there.

Yep - same trick used on me - except it took from June 07 to Feb 09 to receive first collections notice.

They are awful, I was promised a $200 Visa gift card after re-signing a 2-year contract. Now they say it was not on my order even after I confirmed it one month in. You can find similar stories all over the internet. May 2016 cannot come fast enough, I will not give them another dime.

It all started this summer. Comcast offered me cable, voice, internet at a significant savings from verizon. I signed the contract. went on vacation. told them i would call when i got back to make an appointment to install the service. While I was on vacation--someone, not me took my phone number from verizon. I came home from vacation and my phone was no longer available. OK. Comcast was coming soon. was told by verizon that comcast asked for it. Comcast said no. Ok. about 10 days later I lost cable and internet. I still did not have an appointment iwth comcast to install services. So I had not called verizon to cancel. After many wireless minutes (over run) over several days i finally got my service from verizon back on until comcast could get there. I told verizon that i wanted a month to month contract because i was switching. OK. Comcast came out and installed everything except my original phone no. because no one had it. Still trying to get it. Verizon says that i owe a $200 early termination fee because the phone was taken and changed the contract. They had a verbal confirmation, that they could not access but would send to me via gmail. Still have not gotten it. it has been almost a month. I am hoping that it has all been sorted out (except for the phone no.) Supposedly there is NO ONE IN THE COMPANY that can cancel the early termination fee? I gave them a chance to match what comcast was giving me but they didn't want to retain me as a customer. Where is my phone no.?

This 'service' is beyond unacceptable. Saturday 2pm the TV service went out, called in, was transferred 3 times, got tech support, they were unable to get it to reset. Called back and got transferred 3 times again, then to another tech support person, also unable to reset the signal. Told me I had to be transferred to get an order number and then bring the top box to the nearest store to exchange it. Got transferred to billing who didn't know anything about an order for an exchange. I asked to speak to a supervisor and Brandon (around 4pm) in billing stated "You don't need to talk to a supervisor. Titles don't mean anything. We all have the same training". When I asked again to speak to a supervisor Brandon gave me an 800 number for tech support and hung up. I called back and got a service person named Dave. He told me to go to the store to exchange the top box, I didn't need any order for that. I went to the store and they asked for my order number. The store person did exchange the box, told me to let it set up and gave me a 'direct' service number to call if the set up took more than an hour. After an hour of stalled set up I called the service number and was asked for my activation code. No...I was not given any activation code and there was no code on the invoice/receipt from the store. And...to boot...I got an email at 445 asking me to confirm my order for 2 dvd rentals at $16 each...no...I didn't order any dvd rentals. The last guy told me there was someone scheduled to come out to my home to fix the problem on Monday...funny...I work on Monday...I wonder when they were planning on coming to my home...no...I have no other information from Fios. I will be filing a formal complaint to Fios and the BBB and Consumer Affairs. Beware their bad service!

complain

http://us.bbb.org/WWWRoot/SitePage.aspx?site=113&id=6cda12e2-5967-437f-876e-bd452a591b91

In December of 2004 I moved to the UK with my family. I had previously contacted Verizon to ask to continue my service here in England. They informed me that they did not service there so if I sent a copy of my rental agreement from the UK then they would waive the disconnect fee. I did this asked to have the phone disconnected, paid through the date of disconnection (15th December, 2004) and left the country. No further money was taken from our account and six months later we closed it.

Now almost 4 years later a friend informed me that they had received a letter from Nelson, Watson and Associates in Haverhill, MA and they were a collection agency. When I phoned them and explained the situation they told me they could settle for $150 not the $303 they claimed I owed.

Their attitude was so rude and condescending that I was quite offended. When I told the man my address here in England he made fun of the way in which I pronounce the words - sorry about the English accent - and kept speaking over me. I worry that they will harass my friends think that I live there. I had left that address as a forwarding one as I needed to leave something and could not leave an international one.

I attempted to explain that I did not owe that money to which the gentleman refused to listen and said my credit would be ruined. At this point I told him that it did not matter as I did not live there anymore, to which he replied 'They all come back, they always do, and your credit will be ruined.' I could not get them to understand that this was taken care of 4 years ago! They actually hung up on me when he asked me if we dealt in Yen here and I commented that he could not be that stupid!

So I attempted to contact Verizon and have gotten no where. I really do not care about my credit as I have no intention of moving back to the USA at any time. It just really bothers me that it has been 4 years and this should have been taken care of. I feel that the Fair Credit Act has been violated as I have had nothing even though they had my original forwarding address.

My warning is to beware of Verizon, they will continue to squeeze every penny out of you even after you move country! Of course they will not tell you just sell it off to a collection agency. Then the collection agency will employ some half wit who is not very PC to contact whomever they can find to try and scare you into paying.

I will continue to try to sort this out as that is the type of person I am. I will not pay out any moneys that I do not owe so they will not get one penny from me - in any currency!

I had purchased a contract and phone Verizon Wireless. Then about 6 months later I added another phone and line. Before my bill was pretty stable. After adding the 2nd phone my bill kept going up and up without us going over teh minutes or anything. I would call adn complain and ask why and nobody would giv eme a clear anwer. I got so fed up I called to cancel befor ethe contract was up. So then they tacted on eraly terminatin fee for each phone plus the ridiculous phone bill of the last two months. I paid what my bill was suppose to be not what the bill said. Now they have sent it to the collection agency and I have paying a little along that I can and now it is over $200 added to the bill. They are rip offs.

I agree. They are ruthless. Also, please ignore the [censor]ed Verizon employee that posted on here. He is more or less a hopeless call center person that thinks that they know it all. I hate talking to them, and have switched service due to pompous people such as him.

Verizon Wireless in only concerned with thier bottom line. Verizon wireless has the worst customer service I have ever encountered.

Only balances over $25 are sent to collection agencies. Maybe your final bill was 77.76 and were you not receiving the notices? Did you think it would just go away?

A month ago or so I started to notice the youtube video clips started to hang. Initially I thought I had some bug doing crap on my laptop and paid no attention. After vacation I started to look into any spyware i may had running. Found nothing. So this week my calls to verizon started. Monday at 1AM I talked with a guy in india (you know the reputation). Other then setting up routers he knew nothing about networks. He rebooted my router, did his checks and told me the connection was fine, all of this while I could not watch a youtube clip.

Tuesday I called again as it around 4pm the downstream speed dropped to .5 megs. This time I called earlier as to not run with the script readers in india. He insisted in sending a guy to my house, against my advise because those guys are only versed in connecting wires. When the guy came the network was fine and there was nothing he or the in house network support could do. So the network guy told me to do a tracert next time this happens. So yesterday I did and called verizon again. Surprise, surprise, the support guy first tells me the problem is on a server going to CNN that is reporting a timeout. LMAO. Of course he has no clue what a ICMP ping is and that not all servers return a ping.

This same guy tells me after that the other pings look good and the problem is mine. He supposedly calls their network guys that also can’t find any problem and hangs up the phone. I called back and escalated it, with no luck, left a message on their support site, no luck. Right after I find the downstream speed at 46 megs. I thought to myself, WOW. Well, it started dropping slow to the point where at midnight could no longer watch youtube clips. Today, the speed has been all day well under 1 meg to the point where i no longer can run any speed test, including verizon own speed test. I can not even access the google home page.

Now I just called to cancel the account (internet and tv). Tired of verizon. They asked for another chance. Waiting now for the escalation supervisor to call back. I think they oversold their capacity, hired incompetent support people and are pretty much stealing money from customers by providing a substandard service.

Youtube must be run by bumbleing fools! Its no wonder they don’t have a Q.and A. Email, it would be clogged for years! And they would have to hear badly this service is run! The truth would HURT! Tried to sign in to see a “flagged” video…Said I wasent signed up. I sign up, says my password wasent valid. Change my password, to the same one it was(Hah!) Then they send me a email welcoming me to the “youtube community”…Go back and try to sign in again, now it says my account isn’t “linked”…uh, HELLO ###S! YOU JUST SENT ME A EMAIL TO MY “UNLINKED” EMAIL ADDRESS! “F” youtube!

They are too stupid to deal with! Google in general is run this way…hope some chinesse company comes in and rolls them into bankruptsy..They don’t have a email address either…..Truth Hurts…

I'm charged for phone call to country in Africa that I never made! My phone was never lost or stolen. The weird thing is phone number shows on the recent call's log. Verizon refuses to refund us they say phone call was made. The call is for 52 minutes. How is that possible? What should I do?

After being a faithful Verizon wireless, internet, and home service for over 15 years. In Oct. 2015, we ordered a new service to install underground lines and add a new 300 wireless service. they did not show up 5 times for installation, now after 4 months or service I have been double billed for the same service, each time I spend hours explaining the issue to the next mentally handi capped Verizon [censored] . These imbeciles have no f----- clue and still the accounts is screwed up and they are threatening a discount and we showed them we paid the double billing in full. GOODBYE TO THESE [censored]es AND HELLO: AT&T

I understand charges are increased over time; but to increase a phone by $20 per month is too much for a consumer. they should have increased over time. If 20 was really needed, maybe 10 for 12 months and then increase by another 10.

a month ago or so I started to notice the youtube video clips started to hang. Initially I thought I had some bug doing crap on my laptop and paid no attention. After vacation I started to look into any spyware i may had running. Found nothing. So this week my calls to verizon started. Monday at 1AM I talked with a guy in india (you know the reputation). Other then setting up routers he knew nothing about networks. He rebooted my router, did his checks and told me the connection was fine, all of this while I could not watch a youtube clip.

Tuesday I called again as it around 4pm the downstream speed dropped to .5 megs. This time I called earlier as to not run with the script readers in india. He insisted in sending a guy to my house, against my advise because those guys are only versed in connecting wires. When the guy came the network was fine and there was nothing he or the in house network support could do. So the network guy told me to do a tracert next time this happens. So yesterday I did and called verizon again. Surprise, surprise, the support guy first tells me the problem is on a server going to CNN that is reporting a timeout. LMAO. Of course he has no clue what a ICMP ping is and that not all servers return a ping.

This same guy tells me after that the other pings look good and the problem is mine. He supposedly calls their network guys that also can’t find any problem and hangs up the phone. I called back and escalated it, with no luck, left a message on their support site, no luck. Right after I find the downstream speed at 46 megs. I thought to myself, WOW. Well, it started dropping slow to the point where at midnight could no longer watch youtube clips. Today, the speed has been all day well under 1 meg to the point where i no longer can run any speed test, including verizon own speed test. I can not even access the google home page.

Now I just called to cancel the account (internet and tv). Tired of verizon. They asked for another chance. Waiting now for the escalation supervisor to call back. I think they oversold their capacity, hired incompetent support people and are pretty much stealing money from customers by providing a substandard service.

Youtube must be run by bumbleing fools! Its no wonder they don’t have a Q.and A. Email, it would be clogged for years! And they would have to hear badly this service is run! The truth would HURT! Tried to sign in to see a “flagged” video…Said I wasent signed up. I sign up, says my password wasent valid. Change my password, to the same one it was(Hah!) Then they send me a email welcoming me to the “youtube community”…Go back and try to sign in again, now it says my account isn’t “linked”…uh, HELLO ###S! YOU JUST SENT ME A EMAIL TO MY “UNLINKED” EMAIL ADDRESS! “F” youtube!

They are too stupid to deal with! Google in general is run this way…hope some chinesse company comes in and rolls them into bankruptsy..They don’t have a email address either…..Truth Hurts…

Yesterday I received a replacement Iphone 4 Verizon, when I connected it to Itunes and started the activation process, it displayed a phone number, not my phone number but obviously someone's because calls and texts where coming in. I assume it was the number of the previous owner. There was no other data on the phone, it appeared to have been reset. HOw could this happen? I am now concerned about sending my defective Iphone back because it appears that someone else will get it and are they going to start getting my phone calls and texts even though I reset it?

Verizon has been selling debts to Afni Collection company whenever people cancel their telephone. These are phony debts, always with a mistake like a non existent old address or name or telephone number - this no doubt to allow plausible denial if needed. These debts are beyond the statutes of limitation and Afni leverage for collection is ruining your credit. I am a victimized senior citizen. In fact my 'phone was not disconnected - only an attempt by a vindictive person to cancel my account. I still have the same number and only my current month billing owing. I have sent in complaints to the US Postal Service and the FBI. No replies. It may be a Verizon employee with a lucrative sideline, but I can get no co-operation from Verizon in tracking him/her down. Therefore, this complaint is against Verizon, instead of the debt collector. See many complaints against the collector, Afni on this forum. The BBB has 792 complaints against them to. But I doubt they are the culprits, because this is the second time I have been victimized by Verizon. I will happily co-operate in any class action suits. I will also be actively looking for legal revenge.

WHAT THE HECK IS WRONG WITH VERIZON?!

I had Verizon's bundle package for phone and cable, the rate was reasnoble BUT I couldn't wait till my contract ended. I ended up waisting hours and hours of my time dealing with Verizon--In a nutshell Verizon gets my highest score for incompetence, they cannot do anything right, and their cusomer service will just drive you insane. I would have gladly paid more money to avoid all that aggrivation. It's truly amazing how they have remained in business.

When I switched to Comcast for phone service, Verizon shut off my on-line account where I paid my bills, sent a final bill in the mail, and then claim a collection notice was sent by another company - which I never got. They did not call for collection or send any other notices. I thought my last bill was paid, but for a lousy $200 final bill they ruined my vcredit for 7 years. I later learned that they split off my mobile phone account, which was current, but never told me they were doing that. Donlt let them combine billing, it is for their benefit and not yours.

Verizon will not help because they really donlt care.

Several months of mysterious charges on our phone bill. I decided I had had enough and was going to switch carriers. I watched my contract termination dates and when I was no longer under contract I checked my final balance on the account (136.61). When I recievced my final bill it was for 224.34. The representative said it was for "Data" usage. Due to many claims of "Data" usage I had disabled all phones from everything except calls and text. I had also spoke with all users. Deny use of the "Data". Just another scam by Verizon.

FIOS is a total joke. Obviously the company grew too fast and the left hand does not know what the right hand is doing. I subscribed to FIOS December of '08. FIOS had contractors come out and install the equipment. These contractors were ###s who obviously didn't know what they were doing. They completely tore up my yard and my sprinkler system. It took the company about 4 months to finally come out and fix it - way after my yard was dead and only after I filed a better business bureau complaint.

1st they didn't bother to tell me that they were going to tear up my yard by digging a 3x3 feet. All I knew was that they were coming in the garage to install the equipment. They had two separate crews, one installing the cabling in the yard and one for the garage. The crew installing the cabling, whom also dug up my yard and ruined my sprinkler system didn't even bother to tell me when they were going to be out. Nor did they tell me what happened with the sprinkler system. All they did was leave a cone in the yard, marking the spot.

I only found out about the incident when the 2nd crew came and wanted access to the garage - this crew also didn't bother calling beforehand and was late. I told them of the incident in the yard and they said a crew will come out to fix it ASAP, adding in that the company will also be planting sod. I also made a call out to the company to report the incident.

A week went by and nothing. I made a call again and they said that it would be fixed shortly. We had a bad storm in December and I gave them that for an excuse. Then as it cleared up, still nothing. Days passed to weeks and weeks past on to month and on and on I waited. Several angry calls later still not one showed up to fix my yard. I had misplaced my original paperwork moving to a different room within the house and tried to call their customer service number. Each time I was told they couldn't find my account and was given the wrong number each time from the rep on the phone before I was able to talk to someone, whom I reported the problem to.

In the end I got sick and tired of their games and reported the incident to the Better Business Bureau and a couple weeks later got a call from the company. She promised that someone would come in a couple days and get that taken care of. About a month went by and several disgruntled calls from me later - the yard was finally fixed. Til this day, I still don't know if they job was done right - since I asked FIOS to let me inspect the work before covered it up to see if there are any leaks or not. They didn't bother calling me to tell me when they were coming out and didn't bother to tell me they were done so I could inspect the work.

What's sad is that FIOS denied this whole incident from happening. You see, I refused to pay for the internet service bill until they came out to fix the yard, especially after weeks went by. The company rep had the nerve to tell me I never reported the incident because their records didn't show me ever calling in. My service was shut down for non-payment and now they want to charge me the $175 early termination fee and the fee for the equipment. Are they kidding me? I asked the rep handling this that if a contract painter came out and did a hideous job painting her house, would she pay the contractor ... she didn't bother to answer and still insisted it was my fault for not reporting the incident and my fault the service got disconnected and that I owe the company the $175 early termination fee and the fee for the equipment. She thought that it was also funny to leave me a voice-mail after doing some research on her end that my service was on all this time.

After they fixed my yard, I told them that I'd be wiling to pay for the time I had my service on and wasn't even asking for any credit to my account for the whole ordeal I went through. No one from Verizon FIOS offered me an apology for what they did, nor took ownership for any wrong doing. The company didn't want to reinstate my service nor did they want to waive the $175 termination fee. I guess, this incident never happened and I guess I don't have their expensive equipment in my garage still that they never put in, LOL. Not wasting anymore gas or time with this scam of a company.

Totally unbelievable. I've never had such crappy service in my life. I will never do business with FIOS or Frontier again, nor Verizon since the bill came in as such and even those reps I talked to had no clue of what they were doing and how to direct me to the right person to talk to when I called the customer service number on my Verizon FIOS bill.

Verizon FIOS is a total fraud and scam. The service is terrible. I hope none of you ever experience anything like this. Keep your yard and house safe from unnecessary damage and steer away from Verizon FIOS. Instead go with Clear. I've had this since then and I totally love it.

I have FIOS and all is well except HD TV picture has a lot of dropout and is often jerky and freezes. Two tech visits has resulted in NOTHING. My brother who lives miles away has exactly the same problem. VERIZON has a problem which could bring the company down (they borrowed many billion $$ from Wall Street to install FIOS nationwide) and they are not about to admit it. Like if they don't admit it, it will go away. Well, GOOGLE " FIOS JERKY PICTURE" and you will get thousands of hits. The thing about the web is that you can hide NOTHING. They had better fix this soon.

I have never lived in the state of WEST VIRGINIA my son Kirk Murray JR lives there, different birth date, different ss# numbers HOW CAN I BE BILLED FOR THIS?

STAY AWAY from FIOS. Billing nightmare. Customer service line robot is a complete joke.

I wish I had seen this review as well before I got FIOS. I have spent my only night for the past 2 hours looking at a blank screen and words that say currently unavailable. I will have the daunting task of getting this fixed if it is even possible. Apparently online people say it is not possible. I also would like to say we got charged 229.00 this first month, it should have been 105 plus 35.00 for service charge. Way over the quoted cost. Also, the tv itself turns on and off like 3 times when you try and turn it on. This is the main tv in our living room. The other night in the bedroom at 2:00am the tv turned on somehow but no picture so all I heard was sound it woke us up, this has happened twice, it is like a short in the FIOS when you turn the TV off, it doesnt really turn off. I know this sounds crazy but these things are true. We got this to save money because charter was so expensive, I should have stayed with Charter and cut back somewhere else. I will see if it can get fixed if not I may have to break my contract, which I have never done, being an attorney I am pretty fired up about this scam.

Where does one go to enter customer complaints about Fios-Verizon, I am just sick of the run around and the totally rude agents what kind of system are they operating the, "Who cares about the Customer ? " the left hand does not know what the right hand is doing and frankly does not give a damn.! In the last 4 days have had to talk to 14 different agents and it is still not right, what the heck is going on? Will Verizon be asking for goverment bail out too, somebody at the top better wake up to what is going on with your customers this is totally the most ridiculous time I have ever spent with a company and I am not a very happy customer and would like to talk to someone who can help me with this.

Hahaha, ipunchbabies, love the reply post. Simply amazing.