Verizon
Reviews and Complaints

I have Verizon FIOS in Virginia. I just got a bill in which I made two direct calls to India for a total of 52 minutes. Verizon charged me $352, plus there appears to be an additional $50 or so in state in federal taxes related to the calls. This works out to approximately $7.70 per minute. I am very upset.

I was so annoyed that I called them back to harange them some more. This time I got a more decent rep and after much arguing that this was a ridiculous charge, I also mentioned that I had missed the new $150 rebate by only weeks when I signed up for FIOS and that they are now advertising $75 per month for internet +tv+phone on their website and that I was not very happy about any of this. I told them that I was not going to pay the $55 and that I had options like cancelling and going back to Comcast or just cancelling FIOS, paying the early termination fee and then immediately signing up for FIOS again because that would be cheaper than continuing with them on the current basis.

Amazingly, the rep said the internet promo for "Internet +TV+Phone" for $74.95 was really not true because when you try to do it, it is really only for two of the three. Which would be, well fraud, but nobody seemed to have a problem with that!

So the rep says wait a minute and a woman comes on the line and says she will give me $30 off my bill for 6 months. Apparently the magic words were "I am thinking of cancelling the service and going back to Comcast".

A Verizon supervisor came to my home eleven days ago and, without giving me any advance notice whatsoever, cut up my shrubs and left a mess strewn across the sidewalk for which I could have been fined or sued if anyone had tripped over it. The only reason I found out what had happened was that my next door neighbor had received a note from the Verizon supervisor, Barb Simco, (whom you would think would have more sense) informing her of what they did. Why this Verizon employee did not simply come to my house and ring my doorbell to let me know what she was about to do is anyone's guess. The fact that she had to gain access to an obstructed telephone box is understandable, but the procedure in which this was done was incredibly sloppy to say the least, not to mention totally unprofessional. Apparently someone in the neighborhood was having telephone service installed and this had to be done through the box on my property. Upon calling the phone number that was left in the note by Ms. Simco, I got nothing but a full voicemail box, so I wasn't even able to leave a message, and of course all I got was the runaround from Verizon when I called their dozens of 800 numbers. So here are several pics of the damage that was done (and this is after I'd gathered all the cut branches from the sidewalk and placed them back with the rest of the bush, but these branches are dead now and will decay soon), and of course it will cost at least 50 dollars to have all the dead brush hauled away because these thoughtless wonders wouldn't simply haul it away themselves. It makes no sense. They'd obviously brought the equipment needed to cut up my bushes, so the least they could have done was bring the equipment needed to clean up the ridiculous mess they made. Before this incident, I had actually been considering becoming a Verizon customer in the near future. No way would I ever trust them now.

So you noticed the lights problem on March the 1st but didn't attempt to do anything about it until the April.
Then you left your dog outside at night KNOWING there was a problem. You bare part of the responsibility.

I had the same problems with Verizon customer support. They are the worst in the business. I made a few calls and the Verizon rep hanged up on me. I had one that acted so helpful in the beginning and after reviewing my account, "thank you for calling Verizon. Good bye."
I did not get a chance to say WTF? The Verizon customer support supervisor is a waste of money for Verizon. Supervisors are front ends for managers. Managers do not interact with customers according to the supervisor. I am glad that I ported my home phone number from Verizon landline to AT&T cell phone - $10/month on family plan. I used Xlink to connect my home phones via blutooth. All I have to do now is shop for Internet and TV bundles.

Stay away from verizon fios. I have had no internet for past 3 weeks. I have tried to contact them numerous times just to get transfered over and over again, and then get disconnected. Their lines are broken. Noone takes responsibility and noone cares and noone will help you. It is mismanaged and rotten company that has gotten too big too fast. Stay with your existing carrier, TV of internet service. I would like to say bad customer service but there is no service and they charge you automatically so I just have to end my contract and pay them donation :)

Just stay away from verizon its that simple really! Listen to the advice.

Stay away from Verizon FIOS. I have had the phone/TV/internet freedom essentials package for several months. I have no trouble with the phone (not cell) and minor trouble with the internet. But the TV makes up for it in constant problems. This does not include the utter frustration when trying to contact Verizon customer service by phone. Be prepared for long wait time on "hold" and poor ultimate results.

It's all in the DVR for me. Live TV viewing works okay. We record and watch 90% of our TV viewing with the DVR and FF through commercials. There is constant trouble with a variety of the DVR functions. Minor things like video freezing while audio continues on after fast rewind. Random video tearing and audio dropout. Play button frequently doesn't respond during fast forward.

Major DVR problems include incorrect, "hard drive % full" indicated. Hard drive may show 60% full with only two hours of HD recorded. Scheduled programs (to be recorded) not recorded at all or shown as recorded but content not there. Some recorded programs mysteriously deleted before they are viewed.

I have spend much time learning how this DVR works and know it well. It's not me. I'm a retired electronic engineer. This is not rocket science we are dealing with.

I have replaced my DVR twice in less than three months. Some work better than others. Each reacts differently but none operate flawlessly. Some flaws are eliminated while some are added depending on which DVR. I get no real help from Verizon on this situation. I have taken each unit back to a Verizon super store, they are cooperative and respond, but the problems continue as does the dissatisfaction on my part.

I regret leaving Comcast as bad as they were... this is worse. My two year contract prevents me from switching back.

Alas Verizon never change its practice of high jacking calls from a calling card. I bought $5 phone card from a convenience store to make a quick call to my folks in China last month and we got cut off after a 5 minutes so I called again and my 2nd call lasted about 15 minutes. I was surprised to see a $75 charge on my Verizon bill. I complained to Verizon but to no avail.

Today, I've read about Verizon malpractice of charging $2 on customers for no apparent reason.

Check this link http://www.dslreports.com/shownews/105804

Verizon sucks!

Looks like Verizon has a knack of stealing customers from Onesuite. I thought mine was an isolated case and I got 3 overseas charges from Verizon even though I dialed Onesuite access first before I dialed the destination number from my mobile phone. This was December 2008, it neve happened again but I also seldom use my mobile again for Onesuite. I'm gonna switch mobile phone provider as soon as my plan from Verizon expires.

Verizon service sucks! I'm also a victim of Verizon malpractice of disconnecting my call from Onesuite and connecting it to their own system. It happened about 5 times in a month and when Verizon won't take back the charges I decided to pull the plug from them. I'm using T-mobile now and so far they haven't hijack my calls from Onesuite yet.

with this situation the rep did give the right information by telling the customer that it is .002 perkb when roaming in most countries (depending on the country the data rates could change) even though the rep had given the wrong information about the 100 kb i know that makes a big difference, but it is also the customer reponsibilty to check there usuage. verizon offeres many ways to do this. you can dial #data from you mobile phone, you can visite verizonwireless.com and by logging into your my verizon account check you current usuage or call cusomter serivice by dialing *611 from you mobile phone and ask a rep what your current usuage is. also with most newer phones you can access the myverizon website from you mobile device. so even know the wrong information was giving about how many kb's you use you were still given the correct information on the rates and had many resources to keep track of how much data you were using.

What is the point in costumer service if they can't answer a simple question? Verizon needs to hire people that our educated about the product that they sale. If someone is a representative at a company he better know how to answer a question about the product correctly or transfer the call to someone who does. My question is where can you get better information than asking costumer service directly of the product who is paid TO HELP THE CONSUMER.

www.verizonwireless.com/myverizon

You could have gotten all of that information your self and done the math. Don't rely on someone else to be responsible for you. Everyone makes mistakes, you did as well by accepting someones word with out checking for your-self.

I ordered Verizon services for my house on 4/29/14. I was excited and I was given an install date of 5/5/14. Due to the high cost of everything I thought about it twice and decided to keep my basic internet and read books instead of getting FIOS TV and the triple works. My buyer’s remorse was so great that I cancelled my order on 4/30/14, less than 24 hours from my original purchase. In my eyes this was the customer/ provider book closing with Verizon. The business relationship with this company should have ended there. I really wanted the services, but chose to wait. So technically, I should have not heard from Verizon until I was fiscally fit to afford fiber optic cable goodness internet and the Quantum works…
I so wish this was the case… yesterday (5/12/14) my mother who stays at my house, informed me when I got home that people from Verizon came and installed a fiber optic cable. This is where my hell began…
I get home and asked my wife is the oven on? “No, ” she said, “I didn’t use it to cook.” So I check the air conditioner unit, the switch was on the ON position for cool. I have not had any issues from this unit since I moved in 5 years ago, it has worked great. I live in Chesterfield, VA and lately we have had several hot days (please feel free to check weather records) and it has not been an issue as my AC kept my family and I at a comfortable temperature. So, I did what most home owners would do and checked my breakers, then I went outside to check the unit. To my surprise it was not working. I go back inside my home, try the breakers again, and try the control switch again. No luck … I thought to myself, HOLY ###, this will be a long night. I have an infant daughter who was recently born in September 2013, who has been on antibiotics for a double ear infection for over a week and running a fever of over 100 degrees. Then I remembered my mother telling me earlier that VERIZON was here and she had even spoke with the Technician. Well they were and they ruined my AC unit. All I can say is that last night was a hot long night at my home and today I had to buy a window AC unit for the heat.
Back to how Verizon handles their operations... I called Verizon and talked to several people within the course of 24 hours. It is now 4pm and nothing has been done from Verizon’s end. I just keep getting the run around that someone will call me back; I have documented every operator’s number who I have called. At around 2:30 today I spoke with a Mr. Wayne Bryant who was a field supervisor who told me that he had called dispatch and they had no record of anyone being in my house yesterday afternoon. NO RECORD, so he was telling me it was an unauthorized person in my house! So Mr. Bryant told me to call Verizon security. I asked him before the call was over, “So your telling me that a thief tried to steal my pipes?” He answered, “that is correct.”
Therefore, he is telling me that this thief or thieves messed up my air unit and possibly stole my copper pipes but also installed a fiber optic cable? I called a police office to my house to verify any suspicious activity. The officer stated that there was no suspicious activity present but that it did appear a cable technician was present due to the fact that the ground had been broken up to install a line. Furthermore, my mother confirmed that there was a large machine burying a cable in my back yard. She also stated that she heard a loud thud, against the house and that is when she noticed a technician in the back yard, right next to our air conditioning unit. It was Verizon who messed it up while installing cables they had no business, nor permission, installing.

I live on a 5 acre property elevated up on a dirt road with a 180 degree view. The owner lives next door, also on a long (front to back) property. Verizon sent in the excavators. I didn't know it wasn't Verizon. They cut the irrigation line running from the owner's front rose bushes to my front trees and bushes by the gate (it is shared because the houses are near the rear and the acreage is all natural desert scape).
I called Verizon. They told me we could fix it and invoice them or let the guys fix it. I asked the owner. He didn't want them touching his water line (he loves his trees and rose bushes). He wanted it done right and felt they never should have left with it broken like that. We fixed it and I billed them. I was given a number and faxed the bill. It was 122.50. I told the owner he could have the money because I felt bad they broke his water line. I dug the hole and he fixed it.
The next day I called. I was told no, the supervisor wanted to know if we are licensed contractors. I told him we both owned our own businesses and I don't know if he's licensed or not. He said I should have let his guys fix it. I told him the owner said no. The regional mgr. said no. He was mad I wouldn't let the 3 men who broke it to fix it when they sent them back that day to fix it. I sent them away and said the owner declined, he said no. The regional mgr. said, we're not gonna pay it. I said, OK, I'll let my attorney handle it. I called Pre-Paid Legal and they sent a letter from my attorney which costs me $17.00 a month for all questions and letter writing. It's a great deal and people shutter when the return address says, Wilshire Blvd, 19th Floor, Los Angeles, CA... I love it. It worked and 1 1/2 months later (after not paying my Verizon bill for 2 months) I got a check for the repair. I had to complain a few times to Verizon also, but I finally got it.
CJ, California

I had used Alltel for years and loved them until several months ago when they decided to close several towers in the Augusta GA area affecting my service to the point that I either had no service or my service was so bad I could only talk a few minutes. Alltel even tried on several occasions to reach me but couldn't. After a month of this I could wait no longer. It was my only phone service and they could not give me any idea if or when the problem would be solved. They admit that my service area is now considered a bad service area (I kept the voice male) but will not let me out of the contract. Conversely the two air cards I was using they cancelled with no recourse because they were now roaming too much. So I guess they get to pick and choose what services they provide even if they can't provide them. I had no choice if I wanted a phone that got a signal now I had to move to another carrier. They sent me a bill for the full amount of the last few months and the additional fees. After I complained a lot they offered to pro rate the fees for braking my contract that they should not be charging to begin with but its going to be a cold day you know where before they get one more cent from me.

I ordered this wireless internet device for my laptop. The sales owman told me I had twenty days to retutn it if I was not satisfied. I received the device on Friday October 10th and set it up on the 12th. It was very slow as slow as dial up. Today I called to see how to return the device and they told me the twenty days started from date of purchase. How could I assess the usefulness of product if I was waiting for it to be dellivered. Customer service person told me I have to either pay a $200.00 termination fee if I want to cancel. I have two cell phones from this company and for 4 years I have paid on time.

I am very angry that the twenty day period started before I had the product and I would like to be recognized as a good customer and be allowed to return a product that is not useful to me due to the strength of the signalin my rural area.

they let my brother sign me up for my last contract so to get a new phone for him without my permission they knew who I was was not mistaken identity they knew who I was stuck me with a cell phone that didnt charge made me charge my insurance 3 times to replace new phones that didnt charge finally got phone out of them that took charge but reception was terrible had no choice but to opt out of contract got a letter from alltel got copy crediting me back my final charge of965.75 only to have it show up on my credit report collection agency even agreed with me that it was bogus have made 20 calls to alltel about this keep transferring me and putting me on hold and even hang up on me

In October 2017, Alltel put on my bill $169 for equipment we did not have. When I called the 800 customer service, they told me to go to the store that had put the charge on - 100 miles away. Then I asked what good would that do anyway, it would be their word against mine, and the associate told me they could track it. I said what good is that if they discover it is in use somewhere in that city and she replied well, there is nothing we can do. I asked for the manager, got him and he tracked it and said that particular store had it as a loaner and his records showed it was loaned out to someone else. He said he would credit it. Then it was not credited. When I called back, I was told sorry, I can't help you he was in another call center. I am refusing to pay the bill. Cell phone companies are scammers!

I would like to share a very terrible experience that cause me a 1 hour drive, gas, mileage and a big headache at a Alltel retail store. It began with a LG8600 gold razor phone. Paint peeling and poor connection. I was told to go to the nearest Alltel store to change phone for another cellphone. It"s still under warranty. Visit the store and right of, dude, They tell me that I can't change phone out, liquid damage(please do not buy leather or any cases for these phones are sensitive to moisture. So therefore had to do an insurance claim. Spoke with my insurance company( get insurance for your phone!) and was told ,yes you can get phone for a fee of $50.00 hmmm! Yes paid it really needed my phone. Everything is bought out to me, but they give me a green phone , no problem with color but check phone and it has a little peeling on it. I tell the sale rep he tell me this is the only color I can get that the insurance company states I can only get this color. LIES, call Asurion while he'd listen, they have nothing to do with what color you get, as long as it's the same brand and same model. He was being a complete (anatomical hole) said their policy states I get what I'm given, ohh yes I reported his name and all to the Alltel Corporate office and to the insurance company and by the way the whole time he was telling me all these lies I had both reps from Alltel and Asurion on the phone whole time. I went on ahead and got the phone but I did put a claim in the stated all the problems I had to go through on what was suppose to be a great day. I know there are a lot of good people out there who would like to know, check your phone make sure it's not sensitive to moisture, that may void your warranty (sweat can kill your warranty) pull the back of your phone battery out if the circle indicator is pink. DO NOT STEP FOOT IN AN ALLTEL STORE OR CALL BECAUSE YOU WILL BE THERE CONTEMPLATING ON

Alltel
Cellular/Wireless Sales
Shopko Plaza II
Wisconsin Rapids, Wisconsin 54495

My daughter Nicole receives cell phone service from Alltel. When the contract expires, we will be canceling our phone service through Alltel and won't go back. Nicole went to the local Alltel office to make her first payment of 186 dollars and change. An Alltel employee named Amy accepted her money and gave her a receipt. When counting the money, Amy divided it up into two piles, one of $100 and one pile containing the $86 and change. My daughter had to remind her to put the $100 in the cash drawer. She then left the store with her receipt. A few days later our phones were shut off due to non payment. Alltel claims that only the $86 and change was paid on the bill. My daughter couldn't find her original receipt, and went to Alltel to get a copy. The Alltel print out showed that some minutes, I think it was 10, after receiving the full payment, $100 was canceled. My daughter did not cancel that $100 nor did she receive $100 back. After MONTHS of dealing unsuccessfully with Alltel, and their outside payment investigation company, they have once again shut off our phones. The payment investigation did not find the Alltel employee or company at fault, since my daughter could not prove that she didn't receive the $100 back from the Alltel employee. It is rather obvious to us that this employee lost, misplaced, or pocketed that $100. And how is a person supposed to prove they didn't receive money? And why would someone pay a bill in full, and then 10 minutes later go back and ask for money back? And who would expect that even if you did ask for the money back, that the company would give it to you? Not only has this been a ridiculously frustrating experience for us, it is costing my young daughter $100 that she already paid in good faith. I called Alltel last night, and the customer service representative hung up on me. My daughter has called numerous times to get the number for the outside investigation company's number, and the Alltel customer service rep claims not to know that phone number. The local store's manager has been incredibly rude to my daughter and she has been disconnected and hung up on several times while trying to resolve this matter. Another employee at the local Alltel store has told my daughter that this is neither the first nor the last incident that has occurred with cash discrepancies concerning the other employee. And still Alltel will not give my daughter the benefit of doubt over this manner.

Shelly

Where do I begin… Several months ago we started an account with Alltel wireless. We have two lines one is a smart phone the other is not. We did a lot of research on plan cost and phone cost. We thought Alltel was the best match for what we needed. The first two months of our business agreement with Alltel was great. We had wonderful service where ever we were. The trouble started three months into our contract.

We moved to a different city and needed to change our phone numbers to the appropriate area code. We contacted Alltel to do so we spoke to a nice gentleman who said we could change our number without a problem and without charge. We got our new numbers and three weeks later we got our bill with the new number. Two days after that we got another bill with our old numbers claiming we owed $200.00 for closing our old numbers plus we owed them money for the current bill. It took 7 different people at Alltel to fix this problem.

What Alltel had done was a hirer an incompetent person! We were told by the supervisor on duty the (third one we spoke to) the gentleman who switched our numbers closed out our old numbers by closing out the contract and opening a new one, which caused a break in our contract. No notes were ever added to our count with the original phone numbers. OK so this got fixed and we owed just the original monthly bill. We thought everything was going to be fine... What were we thinking...

The following month we get a bill for $50.00 more than what it should have been. We thought we went over or minuets (should have paid more attention to the bill) So we paid the full amount. The following month the bill is even more so we call and only to be told we have two smart phones and that is why our bill is so high. Ok here is the catch we only have one smart phone and one not so smart phone (a normal no bells and whistles phone). We try explaining to Alltel we only have one smart phone they do not want to hear it. We are not outright called liars but as many times as we told them and gave them equipment numbers of the two phones what else could they have been saying... I mean really!

So finally we spoke to someone with some common sense who fixed the problem. The problem we then had is the payment had already been taken out of our account. We called the next day to get a part of the payment they took from our account back so we could pay our other bills. We were told by a supervisor they could not and would not refund our money. They had no way of doing so, they would use the extra money they took out towards next month's bill. We of course tried to explain to them we are hurting like everyone else in the country and need the money back in our account to pay bills. We were laughed at and told it was not their fault we do not pay attention to our billing statements (for real?). At this point we are very angry and ready to cut our ties with Alltel, but they catch you there as well you have too pay $200.00 for each line you cut the contract with. Side Note: Which by the way if you are paying attention the prior month they explained to us the reason we were billed for $200.00 dollars extra was because according to their records we broke contract on the phones we had. Needless to say we had a credit... so we thought. The following month we ended up with a bill. When we called they had no record of the credit and told us we paid what we owed. Finally after talking with several people we got it fixed and owed a small amount of our bill.

We had not had any problems with them for a few months until today. I guess they thought we had not messed with them for a while... We go to check our account balance so we could find out how much money we could spend at the grocery store and on gas after our light bill and other misc. bills came out for the remainder of the week (today is only Monday) and there is no money in our account. We got online and looked at out account and found Alltel took out a double payment. Of course we called Alltel's Customer No Service Line and spoke to a gentleman by the name of Robert. Robert explained this was their mistake and he would fix it. His fixing would take 2 to 3 business days. We tried to we explain our problem of the light bill which had not come out of our account yet. Robert continued to say there was nothing he could do we would just have to accept this as is. Of course we are now seeing red! We decided we are going to cut ties with Alltel at the end of the month we explain this to Robert who out right laughs and says you have one more year with your contract you break it we will get your money anyway. Does anyone else have a problem with this statement?

Needless to say we had to borrow money from our parents to pay the light bill and there will be no going to the grocery store not even for the necessities. I am glad Alltel enjoys putting their paying customers in financial restraints. Not even Sprint Nextel does that!

So to anyone who is looking at going with Alltel I ask that you reconsider or at least weigh all of your options before settling.

--Foodless but I have a cell phone!

All 8 complaints I read on this page are full of misinformation to make these consumers sound like they got ripped of. Several of these facts are made up and just not true. For the truth in cellular customer service, see how Alltel stacked up in the last Consumer Reports that covered cell phone carriers. I'm not an employee of Alltel, but i am a customer. I also am a researcher for a consumer watchdog group and have checked several different cell phone companies. Statements such as "When June came, I called to cancel and was told that I needed to cancel on the exact day of the month I signed up on 12 years prior which I had missed by 3 days. Since I missed that day, my contract on that line was automatically renewed for 2 more years" are not true. This customer was either misinformed (and all companies, not just cell phone companies, have employees that make mistakes) or he's lying about this to make his complaint sound better. Alltel's policy is to only renew contracts for phone discounts.

Also, the contact info for the corporate office that everyone claims is impossible to find is listed on the website under "contact us". The people with attention spans too short to pay attention to what they are buying are usually the same people that miss this contact info on the web. go figure. All cell phone companies operate with contracts that lock you into services. Alltel is the ONLY company that will provide you an invoiced (post pay or non-prepaid) service without a contract if you don't accept a discount on the phone.

All cell companies have spots where your phone won't work. no where on ANY cell company plans does it say "This phone will work perfect at your house". Also, if you bought this as a "mobile" phone, then why do you say things like "I have been an Alltel customer for 5 years. I recently moved to an area that is still serviced by Alltel and I am able to get 1 bar (sometimes) at my residence. I have called Alltel and was told they can't guarantee service, yet won't let me out of my contract due to the inability to use my phone. It seems I must pay for a service that I cannot use."? Didn't you buy the phone to use when you're not at your house?

These complaints are mostly repeated to every company by the same people who want something for nothing or want to be compensated for their own ignorance. The post about the retail store is certainly a valid complaint - but notice it was also written by the most polite person on here and they didn't add in a bunch of nonsense. Real complaints are usually few and far between. Consumers should beware of angry people with nothing to say...

Feel free to email with questions about cell phone companies. I can offer tips on how to handle problem situations and am experienced with all major carriers.

Alltel billed my an additional $5.99 each of three phones or total of $17.97 per month. According to the Service Representative, when you look for ring tones possibilities on the Alltel site, you automatically become subject to the text messages of the latest joke and your horoscope read inf for the day. I reviewed my Alltel account and found that I was being billed and deleted the service.

I have filed a complaint with the Federal Communications Commission this was admittedly a scam by the employee. if you have had a similar experience, you go the FCC.com and file a form #1088 and describe the problem.

We will probably pay the bill but will look for another cellular service later.

jwright67@triad.rr.com

Alltel ripped me off and tried to ruin my credit and 7 years of Alltel service is now over... It all began after Hurricane Katrina hit New Orleans. Alltel sent me a text message saying that our service was going to be free during these tough times.

That was nice, they gave me a free month and I switched to the $80 family plan and BAM! They hit me with a $1, 200 bill. That's more than my rent!

They said that I must pay the full bill or my service will be disconnected so I requested an itemized bill.

When I got the bill, it appears that they charged me for two individual plans and all the overtime for both plans, not to mention they charged me for the itemized bill.

After endless debates with Alltel supervisors, they admit they made a mistake in the bill. And offer to reduce the bill, but it was not enough. $500 is a far cry from $80 a month, so I threw in the towel.

Now Alltel is harassing me to pay the $500.00 PLUS a $200.00 disconetion fee.

I was supposed to switch to Cingular today, but Alltel's computer system is 'down' and they can not switch the phone number over.

While I remained loyal to Alltel for 7 years, they met me with incompetence and dishonesty.

On the 3.0 version, you can click on a button to close the ad...i think in general what I just got 2 days ago is an improvement over what I've had to put up with

I purchased the Verizon USB 720 AirCard for $180 which never worked properly. After numerous attempts for troubleshooting the device and product replacement, I finally requested that my Verizon service be disconnect a refund for the device. Verizon refused to refund the device.

I have been a loyal customer of Verizon since they started. I also have a business phone through Verizon.
I have four phones on a family plan that are up for a 2 year contract renewal.

I like the features of Windows Smartphones but only plan on using he the software features and not downloading email or surfing the web. When I went to upgrade my phone including a two year contract renewal, Verizon says that I must then also sign up for a $30 data plan that I would not use. So I am not allowed to purchase the phone I want, at any price, contract or not without also signing up for a data plan.

My son's phone broke the other day. I took out an old Verizon Blackberry I had to activate it in place of my son's phone. When I entered in the ESN to activate the old phone, the web site also told me I would have to agree to a $30 per month data plan. This is absurd to say the least.

Evidently, you can get any phone you like at AT&T and do not have to sign up for a data plan. So, looks like Verizon has finally decided they don't need me as a customer any more.

I am now going to switch my business and personal phones to another carrier. Thanks for nothing Verizon.

After all the hoopla with AT&T being the sole provider for Apple's new IPhone, Verizon Wireless needed to come up with an attractive product FAST to compete with the IPhone. After many weeks of suspense and leaked details, in November Verizon finally released two new "Flagship" phones. Made by LG, the Voyager and the Venus were unleashed on the unsuspecting consumer. One huge feature of the IPhone is the fact that it has 8 GB of extended memory for story all your great music and other data. There would no longer be a need to carry around an IPOD and a phone when this would device would serve both purposes. So, Verizon quickly introduced the Voyager and the Venus phones, the only music phones they offer which support the 8 GB micro memory chip. GREAT!

Well, it WOULD be great except that they don't work. Yes, you can insert the chip into the phone. Yes, the "memory" button on the phone will indeed recognize that you have 8 GB of memory installed. Load the Verizon Music Essentials software and connect your phone to the computer however and all the computer recognizes is 1/2 the capacity (4GB) of memory. Start transferring your music and at around 3.6 GB you get a "device full" error and you are done.

OK...so sometimes there are initial problems with new products. I think that we all understand that. There is no excuse however for any company to try and deny that there is an issue and continue marketing and selling a product that does NOT perform as advertised with no warning of any kind to the consumer. After many telephone calls and emails to both Verizon and to LG, I FINALLY got an admission from LG that there is indeed an issue with both of these new phones. It was only after forwarding that information to Verizon that they finally also admitted that the problem exists. They are supposedly working on a solution to it now but apparently it is not as easy a fix as they had hoped.

To make matters worse, as I type this, 3 weeks after reporting the problem to Verizon, they are still not acknowledging the problem anywhere on their site. They are still marketing the phones as 8 GB capable and there is NO mention of the problems in their tech support pages. As of about 15 minutes ago, Tech Support is still trying a couple of approaches when you call in. First, they will tell you that there are no known issues with these phones. After they realize that you know better than that, they will tell you that you need to download and use their latest version of the Music Essentials software and that it will recognize all the phones memory. That too is false and they know it. I don't know why they are telling their customers that story unless they are hoping that it will just buy them some time to find a solution.

At any rate, consumer beware, Verizon is selling their "IPhone Killer" but all is not as it appears.

Verizon-is a terrible company. They are dishonest and falsely adveritse. I was moving and verizon said I could take my service with me. When I move to FL, they claimed they didn't have service there and this forced me to cancel. They charged me an early termination fee of $79 for cancelling because they didn't offer services in Fl. Not only did they do that but they never sent me the bill, and they sent it right to collections with out notifying me. They then sent it to the credit reporting company and now there is a mark on my credit because of their dishonesty. I have talked to all the managers till I am blue in the face and they refuse to remove it. I was doing a credit report and that is how I found out.

Who has ever heard of being charged to check your own voicemail you VZW ingrates? Seriously, what other company does that? And where can you put these numbers at that you can block? Please make sure to tell people about this when they sign up.

its not the service providers its the fcc that require the data package, but the companies do pick the price

ya you are the one that signed up for the calling... cause you put your number somewhere and didn't read the fine print...

Don't be an idiot...

The worst thing about that, is that LG (Voyager) is a good company, as is Blackberry (storm) but VZW rushes these companies in trying to create something to Kill the Iphone, so all the devices are not throughly tested. Leading the manufacture to have a bad rap when they push up the launch date

Verizon Wireless in only concerned with thier bottom line. Verizon wireless has the worst customer service I have ever encountered.

All wireless service providers require a data package on blackberrys, pda, and smartphones.

I actually asked different operators what to do in the case when e-center does not pick up. They assured me that nothing can, and I should wait till someone answers.

FYI, I was trying to register for an account, and the system would not let me in. After entering the account number, I was redirected to a verison "cannot be processed" window.

CS definetly took a dive since being outsourced largely to India. Pain in the ###...

I have the same problem but I called back two months ago and they said they had me on a double bundle with direct tv and phone together and internet separate, instead of a triple bundle and in order to correct it I had to file a claim.. Now I call again because the problem is still going and now they have me again on a double bundle but now is internet and phone service together and direct tv separate which is almost double the charges I was promised. I call and they say they can't do anything because i can't prove when I initiated the contract. Of course not, I did everything over the phone and u never imagine there gonna rip u off.. Who can I contact or what can I do to fix the problem?

Verizon has been overcharging me for service for the past 3 months, they offer $99.00 for the freedom bundle. Well my bill has been around $160.00 every month. Not to mention I have not been able to use the home phone due to massive static on the line. The internet has been going on and off since I activated it. The DSL will connect for about 2 minutes then will shut off for an hour. This has been going on for almost 3 months. I have called VERIZON several times and have been placed on hold for a total of over 4 hours. Then I either get disconnected or I get someone on the line who barely speaks English. I want to cancel my service with VERIZON but they are telling me I have to pay a $200.00 early termination fee if I do. Service has been here twice and have still not fixed the problem. They never came the day they were scheduled to come then they came on a day they weren't scheduled to come. and never came yesterday when they were suppose to. I never received a call saying they aren't coming neither. I HATE VERIZON! Their service sucks, they over charge and over all I wouldnt wish VERIZON on my worst enemy.