Verizon review: horrible agents 218

I always pay my Verizon North bill as soon as possible after my statement arrives. A few months ago, I noticed a late charge on my bill. I paid the bill in full, less the late fee, and told them there must be some mistake. On my next bill, the $3.50 late fee was marked as unpaid and a $3.50 late fee was added to that fee. I still got no satisfaction from Verizon, and the following month another $3.50 late fee was added to the late fee portion of my bill because I had refused to pay it. So I was charged $10.50 in late fees in all on a bill that was not late in the first place. Finally, I did get ahold of a representative who made an adjustment to my bill. However, I find that Verizon North is giving customers less time from the time bills are sent to the time they are due, which I am certain is an underhanded way to collect more in late fees.

I've been with Verizon for over 3 years. Over 6 months ago I referred a friend, who had been with Spring for many years and convinced him to switch to Verizon, I was supposed to get a $25 credit on my account for the referral.

As of today both he and I have spoken to several customer service reps at least 3 times each; every time they told me the credit would be on my next bill. Today I called again and now they tell me there is no evidence of that credit ever being requested. To access my friend's account I was asked for his SSN which I obviously don't have. I asked to speak to a manager, they wouldn't let me, but the rep I spoke to told me he spoke to a manager and she couldn't do anything about it. Now I'm sitting with a referral promise of $25 and no credit. None of the reps I spoke to in the past left any info on my account regarding this and every time I call I have to repeat myself. This time I was on the phone for 27 minutes with negative results. It's incredible how this billionaire companies spend ridiculous amount of money every year in advertising to attract new customer but don't spend a penny to keep those they have. My next step is to complain to the Better Business Bureau and the Federal Communication Commission, at this point is not even for the money anymore (my time is worth more than they stupid $25) but as a matter of principle.

VERIZON IS A LIAR. By complaining to the above entities it affects their overall rating and I encourage anyone who has had problems with them and any other dishonest company to do the same.

Verizon Wireless - We Never Stop Working For You. YEAH RIGHT!

I've had my phone for about 1.5 years from Verizon. At first, I had great service, 5 bars at home, no lost calls. All was well.

Just a few months ago, around the 1 year 2 month mark, my phone suddenly thought it had a hands-free device in it, yet I had never owned one. This completely destroyed my battery (I only get 1 hour tops of call time now before needing to charge) and my phone was 2 months over warranty. After much negotiations, most of which was the other person just saying, "policy blah blah blah I can't help you at all blah blah blah" we got the manager out. This guy decided that he could replace my phone, but not my battery. So know I have a phone with 1 hour call time. All my friends complain that I never answer the phone anymore, but I seriously can't answer it all the time! This isn't the end of the story, though, oh no...

I kept saying "we" before hand. This obviously means it wasn't just me. My family is on the same plan as me and one other member had a problem with her ringtones. No matter who called, it used the default ringtone and wouldn't register any incoming numbers. More negotiations, this time involving much yelling and driving away of potential customers, we got the $50 fee of replacing a 2 year old, out of date phone waived. Guess what? Same problem. Turns out that the service people had deleted the caller ID feature on that phone in order to make money. And guess what? All our ringtones and pictures are gone and will never come back. Why? Because of some service people.

This doesn't end yet, oh no, we aren't through. Turns out that the guy we bought our service through had added in features we didn't even know onto our plan. We were paying about $25 too much each month, money that will never come back. Customer service? I think not.

I am speechless at the incompetence. They sell a product they can not support. I went looking for VOIP and thought I would try Voice Wing from Verizon since I have their land line service.

After a total of 10 hours on the phone with customer service they could not figure out how to set it up. One rep. said to order a new data line for our DSL another said that the VOIP uses the same data line. No one knew how to set this up and they insisted it was NOT a 3rd party product. How in the hell can they not setup their own product.

Not to mention the CS people who could not stop talking long enough to hear the problem and NO ONE tried to help until I called to cancel the service.

Needless to say I do not have VOIP, and don't get me started on Vonage. They were worse.

It all started around May of 2017, I found out that Might have to relocate my Business and from that point on the nightmares began.

About that time Verizon representatives started to sell me the sky about their different business plans, any way I finally decided to accept one of their plans and from that point on I started asking that if I was force to relocate what my chances were as to keeping my phone numbers and e-mail address for the business of 23 years, and their response was LIKE A GOOD CAR SALESMAN.

I would not have any problem if I stayed within their service area and or the same City. One more thing I have point out I GOT THE SAME STORY FROM 3 DIFFERENT REPRESENTATIVES.

I really don't think they took the time to research the chances of my Business keeping the numbers. So the day came when I did have to relocate and started to transfer all the Licenses and permits to the new location (SAME CITY ABOUT A MILE, IF THAT) from the previous location and I want to point out that the preparation for the relocation started two or more weeks of calling, notifying all the different agencies of the new address untill I got to the phone company and I was notified that I could not carry my numbers over to the new location but they would be happy to accommodate my needs for an additional fee by having my numbers foward from their location to our new office and of course that would take an additional fee added to my phone bill which I responded by saying and explaining to them that I had inquire before the move that all their representatives had guarantied me that it wouldn't be a problem with my numbers, and them the long waiting on hold to get any supervisors to get me a satisfactory answer which I never received began. By this time very upset and disappointed in the lack of efficiency and poor communication between all of the Phone company personnel. So then I schedule the service disconnection two weeks after the relocation but to my surprise they could not schedule my new service until two weeks after the move, SO I CONDUCTED BUSINESS OUT OF MY CELL PHONE AND RETRIEVED E-MAILS OUT OF ANOTHER BUSINESS COMPUTER and started the long process of notifying my customers of our new numbers and some sounded very upset of the inconvenience. So after all that frustration things started to look good, until the second phase of our troubles started, We are now at the new location all new system installed by another company of course, I wasn't about to let the phone company take care of our system installation that is I ever got through the famous merry go round of press this and then press this other one to go on hold and wait for the next available representative, which turn out to be the residential service so she, he would be happy to put me back on hold until the next AVAILABLE REPRESENTATIVE. It's now January and my DSL service start braking out of service at different times of the business day and here we go again "We can schedule a service call with in the next week or two and after waiting and waiting because I was at the wrong department and being bounced from representative to wrong representative I finally got the right person and then them suggesting I go buy this part and change it see if it works still not working properly, February came around with the same problem and after two, three technicians appearances, I finally say to one of the representative, It seems to me like the modem might be at fault since the technicians, have tried everything else "HERE IS THE GOOD ONE, I should have the Company that installed the system come over and test all their installations, because they could have installed a faulty system (TALK ABOUT PASSING THE BUCK). Finally The technicians shows up and I go ahead and tell him, history of all the testing and parts replacing it has happened for the last month or so. And I ask him DID YOU BRING ANOTHER MODEM to which he responds NO I didn't, we don't carry modems in our service truck, and after a few calls to the office He comes with this Bright Conclusion "THE MODEM MUST BE AT FAULT BECAUSE THAT IS THE ONLY ITEM THAT HASN'T BEEN REPLACED, So I have to wait until the main office could ship me another modem. NOW LET ME TELL YOU SOMETHING WHILE ALL THIS IS GOING ON I STILL HAVE TO RUN A BUSINESS... And their famous words we apologize for the inconvenience. Which brings me to the present time April 2017, since I waited to see if the problem was resolved, before I request a credit to the account for 2 (two) months of credit for the service I didn't fully received I find myself back on the merry go round of waiting to get the for the second time within a month try to get a representative. AND SO THE STORY GOES ON...

My name is Kimberly Vine and I'm a victim of a major corporation who monopolizes the market. My problem started January 1, 2017 when Verizon started pushing their customers to switch over to the new optical wire. I opted not to because my phone has been working just fine for the 6 years living here. Since I opted not to switch for a fee then my phone has not worked consistently since January 1, 2017. I've reported the problem at least 25 times, spoken to Supervisors, techs, foremen, sales, etc... And all gave me the same answer. "Ms. Vine if you switch to the new optical wire then we guarantee that your phone will work otherwise they could not help me!" I've been hearing this for the past several months. I now have a wonderful tech out right now and he is telling me that Verizon is telling their employees to sell the optical wire to every customer and try to get their Internet and cable service as well! This tech also told me that my problem can be easily fixed within the centralized verizon location but verizon will not because their goal is to have everyone switched by the end of 2017 and have their cable and Internet service as well. Now if Verizon wanted to switch everyone to this optical wire for no fee then I would do it but I'm not going to be another victim. Most of my neighbors are elderly and have so many problems with the new wire and they are so upset but do not have the energy to fight this big company! So I'm it and hope fully with you on my side as well then we can concur this harassment together! Please please help us! Thank you!

Even though Verizon states that they have the same available free channels as Comcast. It appears not to be true. I jut had FIOS installed last week and behold... there are many less free movie stations aired than Comcast. We contacted Verizon and they don't seem to care. Their sales dept stated "we will be sorry to lose you". I may be switching back to Comcast in the near future!

I signed up for Verizon Phone Services about a year ago. I was with Cavalier before. Verizon offered to give me the same rate as Cavalier, but I didn't get anything in writing--just a phone quote by customer service.

Each month since then, Verizon adds a 6 cent "inflation fee" to my bill. My bill has increased at least two dollars in the past year. I called Verizon to inquire what an "inflation fee" was and how long it would go on. The girl I spoke with put me on hold for quite a while, and then reported that after talking to her supervisor, the "inflation fee" was just something they could add on to my bill. They said there was no time period it would go on. I pointed out that we agreed to a rate of about $22.00 a month without long distance and for one extra service. They said that they could raise their prices each month if they wanted to.

Has anyone else had this experience of them increasing the price every month for no real reason? Are they allowed to do this?

Verizon sent a collection notice for me for a residents that I never lived at. The person who put the phone in my name is Tammy Thompson. I never resided with her at the address that was the service address. The phone number is [protected].

The collection company that has this bill I did also notified them that I do not reside with her and never gave Verizon permission to put a phone in my name at her residence. The acct number is [protected]-02 and the company is Afni, Inc.

I moved a town away and had my phone and DSL transferred (or so I thought). It took Verizon 4 months to hook up my DSL (after telling me that it wouldn't be a problem...I work from home and rely on a VPN connected thru DSL). I was out of work as cable isn't available and anyone familiar with VPN's knows that connecting through dial up is impossible. So I was out of work until they hooked up my DSL. I called every mngr and supervisor daily+ to complain. I still am having problems with my phone service to this day, exactly 1 year and 4 months later. I have ATT international plan and Verizon keeps picking up the phone calls charging me quadruple! I just filed a complaint with the FCC and Verizon's corp office. DO NOT USE Verizon. I'm cancelling my home phone on 10-31 and closing my business because of them! They suck a...

This is my first time officially complaining about a customer service experience. My travails with Verizon have escalated to the most egregious experience I've had, but ironically Verizon has done nothing to escalate this to anything but a series of screwups and customer service debacles.

We switched to Verizon FiOS in June--cable, phone and internet. That was our only mistake. The real problem, though, became the phone. During the summer our phone would become disconnected. It happened at least once a month. I was told that nothing was wrong, but that there was a work order in the system for Aug. 16. No one seemed to know what it was, but it did seem to cause a problem, so tech kept trying to delete it. After losing all my voice mail messages twice and even having my voicemail access number changed on me--by that time I had spent approx. 300 minutes on my cell phone with them--I was told everything was taken care of. The frustration just getting to talk to someone for those 300 minutes was enough to make me scream. The phone trees and the voice automaton are maddening. The computer operator cannot even distinguish clearly and loudly spoken native English.

On October 10, I lost my service again. Back to the phone tree. Please understand that through all this no one and I mean not one single tech or customer service person took ownership of this problem. So when I finally was able to talk to an agent about yet again losing service, I was told that it would be fixed. Two days later, nothing. Then I was told that someone would need to come to my house because of the nature of the problem. The day came and went. I waited all morning and then some. "Oops. We canceled the technician." Your problem is not what we thought. NO phone call to tell me this.

The first phone call I received from anyone in charge was on Friday late afternoon, Oct. 12, telling me that they spent four hours researching my problem and in June my phone had NEVER even been switched over to fiber optic. So work orders kept getting placed and cancelled and I kept getting my phone turned off because someone had no idea what they were doing. This is unbelievable in itself.

It doesn't end there, altho ugh I would think that once they knew the problem they would speedily do something about it. Renee in California (about the 10th rep I'd talked to, no exaggeration) told me that my phone could not be turned on until October 17, almost one week later. I hit the roof, but what could I do? October 17 came and went and no phone service, no courtesy call, no follow up AT ALL. Back to the phone tree. But this time I reached someone in the Customer Advocacy Office of the President. Sounds like it would be effective, doesn't it? Well, it was an experience in apathy and arrogance. In fact, the customer service branch that I dealt with in three different places was exactly the same. They just passed the buck, and, furthermore, told me that I didn't need to write the President because it would just come to them, and they would just ignore it since I had already called. During this whole debacle, NO ONE could tell me the proper channels to take to take this problem to the top. And not one person could tell me the name of Verizon's president. One customer service person (not tech) had to look it up on her computer. Customer Advocacy is for problems that have escalated to the point where there is no resolution in sight (that was definitely me). They blithely passed my problem to the Maryland office and told me that they could take care of everything--even getting credit on my bill. (I certainly wanted some sort of compensation.) That was Wednesday. Today, Friday, still no phone. Someone (no surprise at this point) put a November date in the computer to have it turned on! And they can't seem to get these dates out of the computer. I would just like to know what ### keeps entering these mysterious things into the computer. The frustrating thing is, no one at Verizon can seem to figure that out either. So no avenue of complaining or getting someone to take ownership. This is the pinnacle of incompetence and lazy, ignorant workmanship. And how do they train their customer service people? They train them to listen and do nothing and apparently feel nothing either.

Right now, one responsible person (Nick) in the Oxnard, Calif. office has taken this on and hopes to get the November date out of the computer. But at this point I have absolutely no trust in Verizon, especially the Maryland office, nor do I believe that this is the end of my problems with them. One more note. My Verizon FiOS On Demand movies pixalize and lose sound--every single time we use this we have to reset our modem. Comcast was bad, but this is like the frying pan and the fire. Chris in Maryland

I am over charged with double or more by unknown credit charges and threatening amounts I can not afford on a fix income of disability welfare. Verizon has deceived I in their billing practice continue too bill I long after service been disconnected for more and more money for nothing of theirs is in use long after I cut tides with them. In Verizons Eyes I never left them, the outgoing money never satisfactory settle their billing claims but add unknown credit to my service while ruining my credit. So this a continued Fraud Complaint!

Had Verizon basic phone service, no long distance, and Verizon Broadband internet service. Has Fios installed June 2017. Agreed to Fios due to 69.99 bundled price. Was told it takes 2 billing cycles to make corrections in billing. Did not ever received bundled price. Made a phone call in September & bill finally changed to one bill, but Verizon re-billed for internet services prior to combining the bill. I waited. I phoned in October & I was told not to pay the over billed amount and they would review it. Nothin happened and next bill started adding late fees.

I compiled all of the information & sent it to the Verizon Advocacy in early January. As usual I have heard nothing and my phone rate is increased by without explanation. Naturally I would pay dearly to cancel the services, but it is my next plan. The billing office can only be reached during M-F, 8-5. I would have to take off from work to spend the time on the phone to talk to all those incompetent customer service people again.

Last summer we had a power surge which fried my Fios box. For 4 days I attempted to phone and or contact Verizon online. I had no phone or internet service at home. I received detailed instructions online and by phone on how to fix the Fios box myself. Finally I was able to get a technician who replaced the box. I have to leave work on 2 different days to get this done.

After finding out I cannot have a legal address in New York or get help with any complaints I have filed, I now found out my computer IP number is black listed because evidently we do not own that either. That's funny because we pay quite a bit each month to Verizon to have it.Even better...On a private site I DISCOVERED Verizon is using a 'POOL' of IP's.When I log on to my own private site with my own folders quess what? They log my time and date and IP number, but only once has OUR IP number actually shown up instead they post any IP number they want to. Not just once either. HOW MANY TIMES? In less than I MONTH they listed my log ins as 36 DIFFERENT IP numbers. One time they listed our real one. Gee Whiz maybe that's why I'm being black listed now on 11 Different BLACK LIST. I would suggest everyone in New York check your IP number to a black list then check if you also have 36 different IP numbers thanks to your phone or computer services.Should I complain to an agency about my address or computer? I would love to but I already did that /Homeland Security/ FBI/ Postal Inspectors/ OPEL the New York online Business Center. Harassed about it? You bet, over and over and over. Should I ask the police for help? I would love to but when I was shot at they told me return the weapons ( arrows /27 inches long with metal tips) shot at me or be taken to court. The second time I tried to get help from the police? Stop YAKKETY YAKKING. Does anyone have any suggestions that do not involve agencies who are incapable of doing anything or people in ' CHARGE' who act like they were raised on another planet?

On January 31, 2017 I placed an order for the FIOS bundle of television, phone, and internet. The offer included a "free" digital television. The installation did not take place until March 6th. Two friendly fellows tracked enormous amounts of mud into the house, but we were up and running. When I asked about when the free flatscreen would arrive, they said in about 2 weeks. It is now the other side of mid-May. No flatscreen. Many, many calls in to Verizon - who have assured me two weeks ago that it would be on its way by FedEx "right away".

Please note that calling them entails a wait of up to 40 minutes, hearing the canned message over and over again about how "your call is very important to us". Verizon only cares about my money. They obviously care little about the promises behind their special offers - I really feel "had" on this. Who knows if the promises flat screen will ever arrive? And who knows why they staff their customer representative bureau so badly that customers have to wait, and wait, and wait, and wait.

But they have my money, so what do they care...? I'm really fed up with these guys and their absurd and dishonest promotional offers.

I have a very bad experience with the company called Verizon. I have been cheated 2 times. First, when I joined a home phone service. Their website said that no initial service charge and I joined. Guess what is in the next bill, I have been charged for the initial service fee. I called them so many times and an operator said ok we will refund no problem. Then in the next bill they refund the long distance call charge. The initial service fee still there. I called them again and they said that we never had any initial service fee waiver. I keep calling an try to prove from their website but basically they really frustrate me and I gave up and I paid and I terminated service. I said I will never have service with Verizon anymore. They lied and very dishonest and do not respect customer time.

Recently I am disconnecting my FIOS internet. I have been with them 12 months. I have the bills and I have paid 12 times. I called and request disconnection on March 17 2017. I joined March 23 2017. I have made sure and stated very clearly on the phone with the customer service that I should not be charged anything as I have paid 12 times. Even the last month I paid full but I just want to go out early. Remember I have paid full for the last month. 2 weeks after I got a bill 49USD. We called initially they can't explain what that is. I believe this is again their tactics to delay and hope that we forget. I haven't forgotten. I called again and they explain that the charge for early termination fee minus the credit as I haven't used up all the service for the last month. So they said 69.99 termination fee minus the credit so we charged you only 49.9. I said thank you sir! This is confirms that VERIZON has doing a dishonest thing. Today I do googling and search for "VERIZON rip off". I was not surprised that there are plenty already. Today I file a dispute to my credit card company that VERIZON has violated the terms of agreement and very untrustworthy. As the customer of Verizon I am very dissapointed with this company billing service. I do not think I will ever come back to VERIZON for any service. I hope their CEO or directors will read this.

I've switched from DSL to FIOS service with a commitment from Verizon that they'll convert the old service into the new one and accordingly verizon activated my FIOS triple play on Jan 4, 2017. Though I received a payment request for the DSL in the 2nd week of Jan 08 but since the installation happened only on 1/4 presumed the same will get adjusted in my future bill and paid fully on 1/20. To my shock they sent me a bill for Feb 08. After spending almost an hour on phone reached a customer care agent and they've assured me that everything was taken care of and they'll send me a credit. As anybody I trusted that individual. But what to say about an organization when they keep on sending invoices after all these assurances. Since I didn't want to spoil my credit history talk to their customer care department again in Apr 08 and they've reassured that the excess amount that I paid will be credited back and also that no payment to be made. Within 2 weeks of that call I'm getting threatening mailers saying that they'll proceeding with some collection actions. I don't think anybody can save this company. I've not seen any cheats like Verizon in my life.

Last winter, a Verizon salesperson rang my doorbell & convinced me that that I would save money if I canceled my current cable & telephone provider & bought the Verizon FIOS bundle. (Internet, phone & TV) I signed the contract for $129.99/month & confirmed the contract over the phone, which was also required. I've since been charged over $200, three separate times for the month. They've been EXTREMELY difficult to contact by phone or email. If I get through, this is their response:

1. "You'd better pay us now or we'll cut you off. You never had the bundle rate."
2. "I work at billing, I can't help you."
3. "Let me transfer your call back to our voice messaging menu."

They cut off our phone yesterday. I've contacted the BBB & FTC & I'm waiting to speak to a THINKING person at Verizon, someday, instead of their greedy, careless thugs. Until then, they won't see another penny from me. Lawyers are welcome to contact me. I don't want my credit destroyed by Verizon bullies.

Verizon disgusting service ; dallas, tx

I feel that we need to unite and address this issue together in order to be heard and end this scam;
My husband and i have become so disgusted with just the fact of having to call a company whose customer service and business are nothing but idiots; in 2017 my husband signed up for the triple bundle service with a hd upgrade, after receiving the first bill the bundle price originally offered was no where to be seen in the bill, upon calling they said that no bundle was orderd and i had to pay for the service on order after refusing to pay until resolving issue we were charged 199.00 for early term fee plus a bill of 284.00 . we were then offerd to have this resolved by starting a new service with a different account number which to us this is so insane to do because we ended up with 2-3 diferent account numbers, upon starting the new service they gave us another great deal which we thought sounded great and of course like idiots we went for it, AGAIN the same issue happens and when calling to try to resolve the issue after receiving a bill for 800.00 for a service that started in march 08 we come to find out that no bundle service was ever issued and we have to pay 467.00 for just phone and internet plus a seperate bill for FIOS TV which differs from 165.00 to 190.00 once again only our blood pressure raised and their charges but no resolution to this problem. i have contacted my attorney which we happen to have a prepaid legal service to take over this and hope to clear this matter legally it seems like this is the only way verizon can be exposed to all of those other victims of this scam to end this night mare.

Four months ago, I signed for a triple service package from Verizon Fios that includes Home Phone, TV and Internet service. As an incentive to take the package, they offered a "Flat Screen TV" that to the date have NOT seen. Several calls made no help, and now they not even answer the voice mail left on the assigned "help phone". I feel cheated, and consider closing their services and going back to the cable company, but fear of the "breaking contract charges" that everybody say are astronomical. Any suggestion will be appreciated.

I started Internet and Cable (FiOS Internet and TV) with Verizon last month. There was a problem with their billing practice so I contacted them trying to get it resolved. After numerous phone calls (totalling more than 3 hours) with an average waiting time of more than 20 minutes each I gave up and tried to resolved this over their website instead. After wasting an additional 2 hours with their websites trying to sign up (they have 2 separate domains: Verizon.net and Verizon.com depending on the type of service), I completely gave up and gave in.

Phone calls and direct website contacts didn’t work so I decided to inquire via email. To my surprise and frustration, they only provide “auto reply” which asks me to get this resolved via their websites or contact their customer service reps.

These people just don’t understand customer service, period!

A warning to anyone remotely interested in connecting a 'bundle' telephone, cable and internet package with verizon... L don't do it! Your local cable company or direct tv can provide you with the same services at way lower and much more affordable pricing, with better customer service.in a nut shell, I have only had this service connected for 3.5 months. I never used verizon before.in 3.5 months, these idiots have sent me bills, totaling over $1270.00, and after sending them over 800.00 in 2.5 months, they still want more!

Here's how it started...

I had a 'bundle package' connected to my home on april 2nd, murrieta, ca. I was promised a flat rate, to include taxes, at 209.00 per month, for phone, cable and internet service. This cost included dvr boxes and the whole enchilada. It was the 'best' service I could get, per the sales woman who signed me up.

I was forced to wait for 2 full weeks for installation. The verizon equipment box was already installed in my garage. This meant minimal work for the technician, who was in and out of my house in a matter of minutes. Basically all he had to do, was turn a switch, and he connected my cable boxes. My son installed the wireless internet router.

The first bill arrives, I notice massive charges, ridiculous amounts for 'installation' fees and other costs, which I had not approved. I had an additional cable jack installed, and was told the cost was only 45.00. Unusually, along with that charge, I see another charge of 97.00, for the cost of the 'labor.' I call verizon for help, am tied up on the phone for hours trying to get a hold of the right department... They send you thru a pile of computerized prompts, where it is almost impossible to speak to a real person. I finally get a hold of someone, and am told the bill will be credited to reflect what I was promised.

Credits promised by verizon rarely occur. Customer service reps are not allowed to credit money, they simply request the credit, and it is up to the people higher up to either approve or deny the credit. Usually, your credit requested for verizon's errors will be denied. Long story short... For the past 3 months, I have been making repeated calls to the billing department, trying to get help for the ridiculous bills that they continue to send me.

I spent 4.5 hours on the phone today, and spoke with at least 10 different people, all of whom had different information. I kept a detailed phone log of who I spoke to, and even copied my 'live chat' session, which got disconnected. I spoke with a woman named carol, a guy named ryan and tim, and others. No one will give you their last name. All these robots gave me a pile of different and incorrect information.

Verizon sucks you into signing up for their service, promises you a lower price, that you never get. You spend many wasted hours battling their telephone service centers and begging for assistance. You never get any help. Today after wasting 4.5 hours, wasted on the phone, I ordered my service disconnected. I just couldn't take anymore. My time is valuable. I have paid an amount of 800.00 so far, for really crappy service, with a very deceitful corporation.

I can only imagine that some low paid creep in their collection department will now be contacting me over 'bills unpaid.' the last guy I spoke with said, 'you should have no more money to pay on this account.' yeah... Right.

Verizon has the "WORST CUSTOMER SERVICE" in the WORLD!

Experian refuses to investigate my inacccurate information to the highest standard. They have no signature on file, nor no proof of document on file. I am very distress since the have this item on my credit report. I am planning a class act action law suit. They ignore my complaint everytime I file a complaint.

please see my comment i wrote under dsl i wrote it under wrong part beacause i meant to wright it under scammers my god people your stories are just like mine i was laughed at i was mocked i was told i owed 1000 dolloars what in the world is going on these people or demons need to be stoped it is too common attemtion to whom ever can stop verizon they are scamming people and need to be stop a plea to the goverment or congress they need to be recongized this is too common to be ignored they need to be stoped i will right and will not stop until the attention is reconized i have multiple sclorsis verizion and i worked my hole live helping people veriszion as a nurse and reading what i just did just gave me the motivation i needed to continue my innate nature to help not me but all these other you are terraizing it is unbeliviable you are americans my god sham on you on all who work there and support this type of buisness . i swear i am wrighting everyone in power i can and i recommend anyone else who has the time use the name verizion as a un american buisness. and wright you congressment and better buissness bueruea and irs. its time for real americans to pull togather and pull these scammers down time for aduits. verizon

i thank the ceo ect are the ones telling them what to do and are totally responsible for these tactic's and should go to prison like common thugs as they are the only thing left i have is cell phone service and due to what i have read i am getting rid of it tommarow based on dishonest tactic's even its early but i am a signle mother with disablity and i am unable to tolerate stress and dealing with mob type activity as verizion has dispyed that as a consumer gives me rights we do live in america and not in greece/

I am SOO frustrated I am sending this on a wing an a prayer...
I have had Verizon for my home phone and Directv.
Since June 23rd, my phone service has been working only partially or for weeks at a time no service at all.
I had emailed them, someone finally came out around 5pm after waiting home ALL day for them.Supposedly fixed.It worked a few days and then worked intermittently.
I called them.We waited, finally a guy came and fixed it .It worked minutes and then was completely dead.I called his cell number.He came back and told he had been sabotaged and he could do nothing about it.Verizon would have to send someone the next day.I waited and waited.
I live in the country, no houses around me.I have a handicapped son.
I drove into town to use my friends phone to call Verizon.After waiting to talk to a real person, someone knocked on my friends door saying they just plowed into my 2017 Mustang.I had to hang up.
They sent someone last week.It worked a few days and now its dead again.This is unreal.
I talked to a supposed"supervisor" yesterday and he told me the bill would automatically take off the days I didnt have service.I said it hadnt.Well he said I would have to wait til my service was restored and then call a different number.
Also told him I was missing important business and Dr calls.He laughed and said I wasnt missing much with the business calls as he hangs up on them anyway...WHAT? I was SHOCKED!
I am trying to find out how to reach a person that truly will help me and this situation.
From the things I have read, it doesnt sound too good for VERIZON! Scares me.

The Verizon Customer Service people are unfailingly polite, but all they do is deliver canned replies rather than actually answer your question. I got caught on the "free TV" business and never got the TV. Contact the Better Business Bureau and open a complaint. Verizon has to answer to the Board of Public Utilities, so they have to do something if enough customers complain. And there's always a class action suit, if someone is putting one together.

I ordered DSL service through Verizon's website. The sent me an email to let me know the date of installation. On the email it stated that I had the option to reschedule if the assigned date was not convenient. I called to reschedule and was routed to India. I was told I was not able to reschedule. They couldn't give me a 4 hour window so I took off the entire day from work.

Two days before the scheduled installation date, I received an email confirmation reminding me to have someone in the home. Well I waited all day and noone showed up. I called to find out what happened to the technician and was transferred 7 or 8 times! And each person asked me the same question: name on the account, address, phone number and last 4 digits of ss. I repeated this 8 times to 8 different people! I finally yelled at the next rep and told him he better not transfer me to someone. So he looks into the system and it said that my service order was pending and it was approved for installation!

Unfreakinbelievable! I took off an entire day of work for this? And get this...the next day, they emailed me and told me that I did not qualify for their DSL service.

I have had no landline phone service for a month now, my husband works as a salesman out of the home and has lost several business accounts due to this issue. My husband has called several times to find out why we do not have service and how much longer it will be before he can resume back to his normal work schedule. No one from Verizon has bothered to let us know when this issue will be resolved. We are now in the process of looking for a better phone service that will provide quality service and I hope to other customers that are going through the same problem will do so as well.

I recently signed up for Verizon fios (triple play). I phoned Verizon to find out why I was not receiving my statement. Upon verifying my address to the customer service rep she had noticed that my apt# was left off the bill, therefore bills were sent out but were never physically received by me due to this error. The rep told me I now had a balance of $412.00! I explained to her that I would be unable to pay in full, she then transferred me to financial services. The rep I spoke with said she would get a bill out to me. She also was going to inquire about getting some charges removed from the bill. Well, needless to say 2 days have gone by and no return phone call! I come home from work today to find out that my television services were suspended due to nonpayment! I immediatley got on the phone with Verizon about this. The rep I got on the phone said "unfortunately financial services are gone for the day and they are the only dept that can have this suspension removed". So, this evening I am being penalized with no television, even though Verion is fully aware of their error! My expierence these few past days with Verizon totally has me agreeing with others... Verizon Stinks and their customer service is lousy! I should of listened to others before making my decision to stay with Verizon!

I know that know one at verizon cares but as a warning to others beware of verizon. Some time ago I was sold a DSL package with a speed of 3.0 mbs and the "required" phone service. I did not need or want a land line at home and I informed them of that at the time, but was told I had to to get DSL. The DSL never worked right (could not access the intenet). After nearly a year of paying for a service that I was not receiving and many calls to verizon for help, a tech. guy finaly showed up at the house. This was about the same time the my contract was about up by the way. He checked out the lines etc. only to let me know that I should never have been sold the DSL Pkg. that I had been sold because I lived too far from the local office. The service could not "push" that speed and it would have to be lowered to 1.5mbs. No change in my price for the lower speed was offered even though I asked. After a month of this slower speed (unusable for my applications), my contract was up. I called to cancel the solw DSL and phone service, but against my better judgement allowed them to sell me on switching to a new contract for FIOS which had become available in the mean time. Dumb on my part I know. I now am being billed for the old services I no longer have and the new FIOS package on top of that in a seperate billing. I don't understand this at all since I was "switching" to FIOS. On top of that the FIOS package did not have the services I was told I would get and my bill is much higher than what I was quoted. I am through with verizon and plan to switch providers away from verizon for my office and my home. I have several land lines home and work, two wireless phones, TV and internet all with Verizon, but not for long. See ya verizon.

I got an LG Dare all but a two months ago and the thing is essentially garbage. I care for my tech gadgets like Mary did the baby Jesus but this thing has fallen apart on its own. I've never dropped it, never even looked at it sideways and the screen has completely crapped out. So when I took it back to the Verizon store where I purchased it, they told me that it was out of the 30 day warranty so I would have to buy a full price, brand new LG Dare if I wanted to keep my contract. And what if I wanted to expire my 2 year contract? A penalty of 200 bucks, the same price of the phone! Whatever you do, I beg you. Do not buy this phone.

I have been a Verizon customer for about four months. It always amazes me that, despite having Lifeline services and a simple Freedom Plan, there's always a way for them to jack up my monthly bill to over $100.00 a month. Every month there is a either a new error or problem that has to be resolved on the phone with hours of my time wasted on these issues. I have never received a bill that is so difficult to read and make sense of. That's probably intentional I know I am not stupid. I have two college degrees and am working on another one now. I am smart and ethical. Maybe that's why the bills so not make sense? This month they charged for a tech to come out to my home to set up service. They orginally told me there was no charge. One customer rep says one thing, then another says something else. The right hand does not know what the left hand is doing. I was overbilled long distance because no rep explained to me that I had to sign up separately for a long distance plan. Thought it was part of the package. And, I was scammed by them as they quoted a DirectTv monthly fee which was jacked up by Directv. And, they never told me Directv was an 18 month commitment so I could be out $360.00. Imagine that.

My advice. Go elsewhere. They cannot be honest about their fees. They change their story. There is no consistency in how problems are handled. You spend hours on the phone with them, and if you have no landline service, then you are going to have a heck of a cell phone bill that month. I am disgusted with this company. I have never dealt with such unethical, dumbed down companies as Verizon and Directv and I am done with both of them. And, I am disgusted at myself for falling for their garbage. There is even a legal firm starting a class action suit against Directv for this 18 month issue, so I am not the only one.

every time it rains or gets wet i lose my phone service i am disabledand live alone with no way to contact anyone if i get sick i have valvular heart dieseae and i pay for the maintenance plani need my phone asap if something happens and i cant reach anyone then i have instructed my family to contact my lawyer this is the 5th time i ve contacted verizion about this problem and it still has, nt been taken care ofthe tech said a whole new main line will have to be replaced wwhich will be cheaper a lawsuit or replacing a new line this line has been patched for at least 30 years i think it, s time we got the service we pay forif it, s notrepaired i will contact my lawyer and if ishould have another heart attack then i will sue thats a promise .p.s there is a problem with my bill i will contact you further on this issuesince 12/07 i have been paying double my regular bill i have bank statements to back it up.i called and got throughthey said it would be tue the 11th before they could get to me i have been very patient but this is rediculous its my phone or my dad, s or my grandmother, s who is disabled aswell the tech said we need a brand new line to fix the problem we pay our bills and we expect it to be fixed the same as if it were atown or cityjust cause we live in a rural area don, t mean we should, nt get the same service.thanks for nothing.

Verizon High Speed Internet connection is NOT available in my area. I currently use a dial-up modem for access to the Internet on Verizon dial tone service. Everytime it rains, I have excessive noise on my telephone dial tone, which in turn causes my dial-up speed of 56.7 to decrease dramaticly. It rained before Thanksgiving, so I called Verizon 611 repair, a technician checked my telephone line yesterday and said everything is working properly. Now, my dial-up speed is 8.5 after the repair. What can be done to improve the quality of my dial tone connection so I would have a better dial-up speed, up to at least 56.7?

Thank you for your attention in this matter.

The Customer service line at Verizon was overloaded when I tried to call on a Monday;
after patiently waiting for 30 minutes, the
call line simply dropped me.

When I called back, and finally got through, the service rep calmly informed me that Mondays are not a good day to call and that yes, when the queue gets too long, the service center center simply drops its waiting callers.

Of course, the problem could be solved by adding a few more cutomer reps, but apparently Verizon doesn't think it needs to bother with that.

Their "service is our priority" is very hollow.

I contracted with Verizon for a bundle service which included international calling rates. After the service was set to work I was dis-satisfied and terminated the contract within 7 days. I subsequently received a large telephone bill for international calls at premium rate. I contacted customer service who were unable to assist me but advised that I should contact Verizon Corporate HQ in Annapolis. I have written twice but have not received any response (there is no fax or telephone number to call). Because I have not paid the bill Verizon have passed the debt onto a debt collection agency. Separately I have also been billed for other services that Verizon agreed I should not pay. I believe that there has been a communications breakdown inside Verizon I have been billed again. I have not paid this second bill and Verizon have passed the collection onto the same debt collection agency. I need Verizon to respond to my plight.

I've had numerous situations with verizon. About two years ago I was incarcerated and wrote a letter to the Dallas office to have them disconnect my phone as I was locked up. After 4 months of being jailed I came home and my phone bill arrived. I was charged for all those months and I phoned them to dispute this but they would not. It is still on my bill and I can prove I was incarcerated. The phone company claimed they did not receive my letter until July 4th. Which is a holiday. Yet they would not help me again. After that I moved in with my landlord in which I have service in his name but I pay the bill through my credit card, and through the internet I can check the bill through my e-mail service. A few months ago I noticed I was being billed for an answering service I never signed up for. I called them and the company refunded my account. In October I left for 30 days and put the phone on vacation. Meaning I would not have a phone bill when I was away, nor would I have service. I called them and reactivated the service and wanted to go with a plan for unlimited long distance calls for $48.00. Well I got a bill today for $120.00. I have not spoken to them yet, Verizon seems to always have errors at my expense. On the bill it is charging me for the time I was not here again, along with a service fee saying this NOTICE Your local toll provider has been changed from Verizon to Verizon on Dec.2, 2017 Charge is $3.91. I can not understand all this. Is there anything I can do or can anyone out there help me with this.

I was a victim of identity theft when someone purchased a cell phone in my name from a Verizon distributor & made hundreds of dollars in phone calls. I attempted t resolve the issue with Verizon for the last 6 years with no success. There has been a negative disposition on my credit report as a result. Now afni has sent me a settlement letter offering me to pay half the balance. I AM NOT GOING TO PAY A DIME for something I never purchased or used.