Verizon review: horrible agents 218

I have had unexplained charges from verizon every month since alltel became verizon and for 2 yr i had alltel w no problems but my bill is averaging 300.00 a month... yea your telling me. so win i call they have credited it bak to the bill almost every time so they got caught. but the fact stands they tell me every month it is data charges from a bogus company sending me messages. i have 11 ppl i talk to and txt 4 free, so not many more do i talkto for any length of time. but my txt messages are 4, 989 this month! w an unlimited + 500 extra plan! Can u all say liars? Verizon wireless should be reported some how and stopped for these bogus charges. and how many ppl are not seeing these charges and are paying them?! Tht y verizon keeps doin this because some ppl letting them get away w it. any one have any advice on how to get out of ETF w verizon on account they are runnin a bad biz? flamom2@yahoo.com plz let me kno.

Verizon bought out a local company ( Cellular One) and sent out letters staing that as on Nov. 6 2017 the existing service would no longer work.

Our contract with Cellular One was up in Nov. 2017 and we chose to change to A T & T. on Nov. 4, 2017.

We received a bill from Verizon [protected] for $234.34 including early termination fees and charges through 11-26-09. We called the customer service rep and was told that our bill was for terminating our contract. We have never had a contract with Verizon and Cellular One terminated us, not the other way around.

We appreciate any help in this matter.

I got the internet card from them for the wireless service for my laptop. I travel a lot so I need this service.
On vacation, I needed to check occasionally on business related e mail. I traveled to mexico for vacation. Before going to Mexico, I called customer service to know about the charges If I was to use the internet wireless card in Mexico (roaming charges). Customer serive said, it would not be expensive, that it should be no problem.

I go to Mexico, tried to open up some of my e-mails, the serice was so bad, that leterally, I could drink a coffee, take a nap, come back and it still be loading. Once it was 80% complete, it would bounce back, and start over again. It was very irritating, but anyways, I managed to open 3 e mails, with no large attachments, only letter type.

I couldn't deal with it any longer, so I turned off, and just forget about the lousy service.

Anyways, when I get back to the states, I get the bill from Verizon, to my surprice they charged me $680 for using the internet and opening 3 e mails.

I called them to complain, but they are very cynical. They act like the world owes them a favor. Needless to say, I told them I would not lend myself to be rip off by them. They said If I don't pay, they would report it to the credit. Big Deal.

I did not, and I would not pay this bill, I am sick and tired of getting ripped off by the sytem.

If all of us would do the same, instead of writting this experiences, I am sure it would put a stop to all this non-sense.

I have a dispute with verizon, I expect these crooks to be who they are, but the real criminals are the so-called consumer agencies that we pay taxes to, and never give service. I have sent my dispute to several government and business agents and never received any response except for automated e-mails; the PUC, the FCC, FTC, and the [lol] Better Business Bureau, who actually state that they don't handle consumer collection complaints against business. The deck is stacked, our government is owned by corporations, the consumer laws are a fraud, if you don't know somebody, or can't afford a lawyer, you have no rights. Perhaps this website could take the worst companies and deliver all the complaints to the proper agencies, but that is probably a subject for the forum. Best Of Luck To All.

I originally disputed this account in July 2017 because Verizon admitted to making a mistake which made me an unsatisfied customer. I then canceled the account and refused to pay the waiver fee for disconnecting the five phones.
Some parts and dates I can barely recollect but this is as much of an explanation as I can remember to the facts. In Feb or Mar 2017 I called to change my calling plan which was a family plan with 1400 minutes to a family plan with 1000 or 800 minutes, because they were not using all the minutes with the 1400 plan. The Verizon person did the change to the 1000 min plan but did not take away the 1400 minute plan, so when I got the bill the next month (April) it looked fine but the next month (May) it was too much (because when you change a plan it takes an extra month for the new plan to start, remember this information for later). So I called once again to tell them to cancel the 1400 minute plan and to deduct the month I had the 1000 minute plan. This time they canceled the 1400 minute plan and charged each phone with a single plan along with the 1000 minute plan. The next month went by (June).
In July when I got the $2017 or so bill I called to dispute the bill and tell them they needed to fix this mistake because I was paying at least 3 different plans on each phone. When I finally talked to a supervisor who actually looked into the account, and said they did make a mistake and how sorry they were for the inconvenience that everything would be taken care of. I then relaxed and assumed everything would be, but the next bill (Aug) nothing changed and the bill kept adding on. I waited until the next bill (Sept) and called again. I kept asking for a supervisor and explained the situation until I got to the third person and still asked for her supervisor which she said she was the highest I could go at that level. I got her phone number and I explained again the situation which she on the spot tried to correct. After we talked she had removed everything and started from scratch which I finally had the plan I was looking for, but the bill became an issue because she only took $300 or so off of the total bill.
After that I decided to cancel Verizon and look for a new provider. When I called to cancel they told me they would have to charge a termination fee of $175 per phone which was a total of $875 plus tax and that the bill itself was $725 plus tax. I again called the supervisor whose number I had and she said after trying to keep me with Verizon that if I decided to cancel, the waiver fee would be canceled because of the problems I had with Verizon and that I was an unsatisfied customer, even thou everything at that time was correct with the plan. I still thought after going through all the bills myself the bill should have been less. I went ahead and told her to cancel my services with Verizon. When I got the bill (Oct, Nov 04) it showed that Verizon did not waive the disconnection fee. I called to dispute the bill and could not get in touch with the supervisor I spoke with and was told to write the president of Verizon whose main branch was in Atlanta.
I was responded to in a letter that after investigating my situation they would take another $300 off of the final bill. I only wanted the disconnect fee waived so I refused to pay any part of the bill until the fee has been waived, then it was sent to a collection agency and is on my credit report to this day.

In July '08 I cancelled verizon due to verizon fluctuating my monthly bill higher and higher with no explanation. The final bill came and was paid on 12/05/08. Months later a collection called demanding I pay an already paid bill. I told them it was a mistake on Verizon's part but demanded I pay anyway. I went to my bank and got a copy of the transaction showing the bill was paid, $28.38 on 12/05/08, by electronic banking. I sent this to Verizon and heard nothing more until 12/30/09 when the collection, once again, demanding I pay.
Calling Verizon customer service served no purpose, as the lady told me it was out of Verizon's control that I had to contact the collection agency. I then spoke to a supervisor who told me she could do nothing, even though I explained of sending a copy of the bank transaction to them. She said that wasn't good enough!? The $28.38 came out of my bank account and went to the same Verizon online account that I had been paying my monthly bill to, and the supervisor said I would have to pay the bill. I will not pay this bill twice because of Verizon's incompetence.

Now the company has made data plans a requirement on ALL phones except the cheap free phones they offer. It's sick. I went to upgrade phones and all the phones my kids wanted required a data plan. We are not talking Droid and Blackberry phones just your average phones with full key boards. They claim it is a manufacturing issue it's a LIE of course. Who wants thier teenager to have unsupervised internet access? They say they can add parental controls well I already have that for free its called NO internet access on the phone. How do I get a phone I want without a data plan I don't want and I wont use. It robbery and a money making scam. SICK SICK SICK.

Initial install of phone and internet service took 4 different visits and 7 different technicians. Thereafter internet service was lost for at least 3 days aprrox 10 times within the first 3 months. Oh yes, and by the way Verizon will not credit you for that! Also asked them to put a block on my phone for international calls and I actually have it in writing to say the phone was now blocked. However, that was not the case and an international exchange student made $800 of international calls. Verizon stated, 'yes' it was their error in not placing an international block as they had confirmed but I was still responsible for paying the bill as the calls had been made. I felt like I was fair in offering to pay half of that bill as it had been they who were negligent, but they said I had to pay the whole bill. Evidently 'nobody' at Verizon will take the blame for any error on their part! I spoke to 4 or 5 different departments, supervisors and managers and they were all rude and indifferent to the situation. If you are considering getting Verizon DON'T! We are a military family who move every 2yrs and have experienced a large number of communication/phone companies and Verizon are by far the worst!

I ordered the DSL service from Verizon Dec. 12th, 2017. There was no signed contract just a verbal agreement with the sales rep who told me there was a 30 days money back guarantee and that my credit card would not be charged until I installed it onto my computer. I then got messages from Verizon stating my activation date was moved later a couple weeks so I cancelled my order Dec. 15th. I hadn't even received the product yet. I spoke with rep Thelma who gave me a confirmation # and emailed me a return shipping label for UPS she stated I would not be charged anything if I returned it in the next few weeks. So I got the package in the mail, never opened it never installed it. I went to UPS and dropped it off and got a receipt for this on 12/19. I get a message on my phone stating that my account was activated on 1/6/10. I called to Verizon again and told them my account should never have been activated as I already returned the product and cancelled it a couple weeks ago! The rep told me that she did see it was received about a week before and no one cancelled my account. So she advised a manager would cancel it for me and that I would not be charged. I specifically clarified with her that I was not charged and that my card would not ever be charged she said yes. So a couple weeks later a charge of $67.51 shows up on my credit card statement! I called and asked for a manager - Angela - who was no help at all. She didn't offer to try to look into the situation and just told me that I agreed to this and that it will take up to 2 months for a refund! The person who transferred me to the manager said she didn't even show in her computer system that I had cancelled it back in December and said they only showed when I called 1/6/10 after my account was activated. I have a confirmation number, an email saved from the rep I spoke with. I tried explaining to the manager that I was told something different than what she is saying to me now and that all the reps I spoke with before told me I would not be charged. The only thing Angela told me to do is to write the Service Response Center and they would get back to me in a month! She would not give me her phone number, an email or any phone number to call corporate. I asked to speak with her manager and she just told me I couldn't and that no one was there anyway to speak with. Soooo ridiculous. I don't know if the product itself is good or not but the way I have been treated by Verizon employees and none of them following through on their promises to take care of the situation and telling me it will take 2 months for a refund to me has been the worst customer service experience I've had. I, myself, work as a customer service rep in the insurance industry. I would never treat a client of mine like this and no manager of mine would tell a client they wouldn't try to help them or make things rights. Also, there shouldn't be any reason why there is no documentation of my calls. This has frustrated me so much dealing with this for the last month and a half I am now making a point to let everyone know not to deal with Verizon. They will try to find any way to take your money. I've done everything that they have asked of me and yet they treat you like you don't matter. Maybe if you just paid them every month and never had an issue you would be fine but as soon as you try to cancel it or have a problem it will turn into a nightmare! If someone from Verizon is reading this and willing to give some integrity to your company and help me please email me at LuckyLady1401@hotmail.com. I've tried to go online and find some contact info for the CEO which I have sent an email to and will be calling as well.

Iam getting a bill from afnicollections for verizon, I never had a phone with them in my name, I did have a phone though the place I worked for a year ago until they down sized. I really like to know where they got this info since I never had a phone with them

Talk about price gouging at the gas tanks what about Verizon price gouging with forcing people to pay for a data package unless you go with one of their cheapest phones possible. Using the internet or data on a cell phone is useless and we did try it and we were unable to open any attachments...it was useless. This is a true ripoff for Verizon and I hope they go down. We got rid of our landline because they kept creaping upwards. The same thing is going to happen with wireless. We have other options and we will be leaving Verizon. What a SCAM!

Verizon Southwest refuses to provide or even make an attempt to provide DSL service to rual coustermers. After doing a little research I found out that Verizon is a spin-off of GTE Southwest who actually owns the phone lines here. I contacted AT&T and was told they could provide DSL service if GTE would allow acess to their lines. Not A Snow Balls Chance In Hell !
I read complaints about Verizon DSL, at least you can have it. The only high-speed internet I can get is Sat. wich cost way to much for what you get !

I have Verizon DSL internet service. Mysteriously, on June 12, the download speed dropped dramatically. I gave it a couple of days to resolve, did some troubleshooting at my end in the meantime, and on June 14 I called Verizon technical support.

The support team always wants the problem to be at my end. It MUST be my computer. But I explained that I have three computers and they are all seeing slow internet speed.

So we begin a test of my equipment - router and modem. The Verizon tech support person took over my computer, reconfigured my wireless router and disabled it from working at all. Then he dropped off the line leaving me with nothing.
And he never called be back on the phone number that he very carefully collected as part of his script.

Fortunately, I know how to set up a wireless router, so I was able to reverse his mistakes and get back to where I was - SLOW speed.

I called every day to get an update status on the ticket, and every time, we did the same dance. The problem must be at my end, my computer, my router. Finally, I spoke to a supervisor who seemed to understand that we had already tested everything, and that if three different computers are seeing the same problem, then it is most likely not my computer. So he scheduled a service tech to visit my house on Friday June 19.

On Friday morning, the service tech called and said that there was a Verizon router problem in my area, they were working on it, and that he was not coming out. The next day, my ticket was closed.

Is anyone hearing circus music yet?

No one bothered to call me to see if my internet speed had improved. It was still SLOW.

I started taking a series of Verizon (and other) internet speed tests. They all showed the same results. Very early in the morning and very late at night, the download speeds were reasonable at about 1 mbps. As the day went on, and traffic increased, the speed degraded to ridiculously low levels e.g. 11 kbps.

Given the data pattern, I believe that the Verizon network is bandwidth limited, and cannot support the service that I am purchasing. It is now June 24 (ten days since I opened a trouble ticket) I still continue to call every day now armed with a very obvious statistical data pattern of internet speed, and Verizon still wants to troubleshoot my equipment.

I am switching to another ISP. It is too much trouble having Verizon as a "provider".

I’m a former Alltel customer. I was told that my contract would be respected and I did not have to suffer any changes... wrong! I decided to cancel one of the three lines that I had and first I was told to wait and cancel until the end of my pay period because I was going to be charged for the full period. Ok, I did, a few days more did not hurt.

On the same day I explained that I also wanted to change my plan to lower my bill. After all, I did not need all the minutes that I'm currently paying for... and again, I was told in person by a Verizon representative that I just had to wait and call one day prior to the end of my period to make the change.

I called today and was told that in order to change my plan I have to buy a Verizon cell phone because my Alltel cell is not "compatible" with their plans. That means another 2 year contract.

I refuse to get into another contract because the plans they are offering are not fulfilling my needs. Now I'm stuck with the plan I have unless I pay the cancellation fee of $400.

Now I definitely know that I do not want to sign another 2 year contract with Verizon. This is a trick; she even said that Verizon did not want to force Alltel customers to buy new cells when they absorbed Alltel, how considerate from their part, right?

Not to mention that customer service was not the best, I miss Alltel, now I have to start my research again for a decent company.

Buying the blackberry storm with verizon wireless was a terrible mistake. we spend nearly $5, 000/year on cell phones with our business and we bought some Storms. After returning them multiple times and still having problems with the ones we have, we pleaded with customer service to let us have a different model phone.

I have trouble-shooted and trouble-shooted with them, done the same steps over and over, and each time I called in they asked me to repeat the steps acting like I was an idiot for not wanting to repeat the same steps I had already repeated 5 times.

Now they say all they can do is send me another problematic Storm, they won't send me a different model that is reliable.

I have no other option but to leave Verizon and take my $5k elsewhere, because I am losing business with the Storm device (not receiving calls, not charging on hot days, screen going black and staying black, etc., etc., etc.).

So verizon, after many years of loyalty, your product, the blackberry storm, and your stubborn refusal to let me buy a different model phone for our business (yes, I offered to pay MORE money for a different phone just not the full $500 retail price per phone they demanded), you've lost a client that has a quickly growing business, and that $5k could easily turn into $50k, but it will be another business enjoying those profits.

Verizon is the worst ever. I have everything through verizon tv, land phone, cell phone, Dsl. First off I have the blckberry storm which is junk I have went through four of them tw0 I paid full retail for. I have complianed numorous times and they still wont do any thing except give the exact same phone. Next the tv they charged me for a bunch of channels I did not want nor receive. Then told me I had to deal with direct tv when the contract was through them. And still never got my money back. next is the dsl so freakin slow I was paying for 7gig and im not even getting one. So now I have hughes net witch is awsome. When i finaly convenced them to send out a tech they guy never showed up took a day off from work just to be their and was a no show. So im done with verizon Really bad customer service they are no better than a thief.

You shoulda got this guys name. Bet since he was a cocky piece of **** he prolly would have given you his name. I would then have followed up byfiling a report with Comcast Customer Service.

Switched to Verizon to "save money"... Salesman said I could cancel in 30 days, no early termination fee. Wasn't happy with the picture quality ( we have a home theater projector) and the technician couldnt get it hooked up with HD. When I called in to cancel, the CS kept telling me I couldn't cancel for another 4 days because I had an order with Cablevision. When I called back 4 days later to cancel, they told me there would be an early termination fee of $200.00. and that the policy was in fact 15 days. Buyer Beware, it's all in fine print. Would never touch anything Verizon ever again... Verizon is the MCI of the 21st century.

I have been charged $300 for a couple of international calls that I made. The effective rate is almost $3 per minute. Verizon fios would not budge. This is clear cut rip off and taking advantage of unsuspecting customers. I have always used third party calling services for international calls. Somehow this time it went through verizon network.

I never wanted international dialing facility on my plan but I guess this is how the evil corporations make money; by giving you something you don't want/ need or request. Then they wait for one ocassion when you fall in their trap; which I did.

Well, this is to alert lot of other unsuspecting folks. I have already started my process of getting Direc TV, Vonage and comacast to replace the useless fios bundle I had.

Hope I never have to be a verizon fios in my life; as long as there are choices, I am staying away from verizon.

They can have my $300; as if their stock would shoot up! no way with such evil practices and customer service would they thrive.

They have proven to be penny wise pound foolish...they have my $300 but would lose $185 a month that I paid them each month for the triple play bundle.

I have a 500 minutes monthly international phone plan through Verizon. Last month, the online site showed that the international phone cycle ended 02/09/10. Since I used up all of my minutes but still had to talk to someone internationally, I decided to make the phone call next day when the new cycle started. Yesterday I found out that the Verizon charged me for the call that was made 02/10/10 as part of the January bill, so I called to correct their error. I talked to John, the customer representative for international phone service at the time, who wasn't very helpful, so I had to talk to his boss. His boss acknowledged the error but demanded me to pay anyway. I asked her to transfer me to a customer service to resolve the issue, but she transferred me to a wrong dept. Then the wrong dept transferred me to another wrong dept. By then I spent about an hour just being on the phone. And finally, the person on the phone told me that she was going to transfer me to a right person whom I didn’t deal with earlier and in order to make sure, she would be on the phone until then. However, she transferred me to the first person, John I spoke to, and she wasn’t on the line either. John repeated exactly the same thing again and transferred me to another supervisor. This different supervisor repeated the exactly the same thing John’s first supervisor said earlier and now she told me that their website was down, therefore she couldn’t check the problem that I was seeing. So I told her that I was looking at their website right now. The supervisor then told me that it was “broken” the other day, which made no sense whatsoever. With absurdity, I asked her if it made the sense that I had to pay for their mistake. She once again demanded for us to pay. At this point, my husband and I spent over one hour of our time, and still didn’t get any solution of their error. I asked her if she could transfer me to her supervisor. She told me that her supervisor would call us most likely sometime next week.

Guys, this is not a fiction. I have all the information of these people I spoke to and their employee numbers too. I also asked them if our conversations were all recorded and they confirmed it.

I thought it would be a simple thing to fix but apparently the Verizon was only interested in collecting money for their error. I fully intend to share this story throughout the sites including the social networks.

I signed up for the Verizon Triple Play bundle back in mid-April. I was entitled to a land-line, internet, and Directv with this package. Needless to say, I regret the decision to sign up with Verizon ever since. From day one, I have had nothing but trouble. When the Directv technicians showed up to my house to install service, we discovered the Verizon representative (Yvonne S.) that took my original order messed up the information. We were able to get that straighted out, but only after having to submit a credit card to Directv. I spent quite a bit of time with Verizon on the phone trying to fix this and was assured my account was okay. Well, they were wrong. Some time goes by and I received bills from both Verizon and Directv, not the bundled bill for all three services that I was promised. Verizon said this was normal and could take another billing cycle before Directv processed my bill properly. I have since spent significantly more for my bill that I am supposed to. I have spoken with MULTIPLE Verizon representatives a number of times. Every time I call, I am told different things. It's like playing roulette! You get a different answer every time. I wish there was consistent training for the customer service representatives. No one knows what they are talking about over there. Last night, I called and spoke with Directv to see if they had any information on my account. They informed me that their notes indicate that Verizon attempted ONLY ONCE on April 29th to put me into the proper bundle package. Upon finding this out, I am FURIOUS! Verizon has been leading me astray this entire time. I entered into a contract with them. If I hadn't upheld my end of the bargain, they would have charged me all kinds of fees. I'm doing my part... now they aren't upholding their end of the bargain and I am paying $60 extra a month because of it. If I don't pay, it will impact my credit so I don't have a choice. They continue to lie to me. They continue to tell me false information. They continue to neglect the contract that we have entered into. I am going to post this information on every website, blog, social media site, news site, etc. that I can find until someone can give me straight answers. VERIZON IS RUNNING A SCAM AND I AM THE VICTIM! My next stop is going to be the Better Business Bureau!

I want to make everyone aware of the termination dates for mobile lines you might have for your children with Verizon . My son recently graduated from college and with his new job (thank the heavens) came a new Verizon phone that he is authorized to use for his personal calls as well as business etc.. So I called Verizon to close out the line he has had since a freshman in high school and I was told that the cost of closing the line would be $100.00! Now I understand early termination and all that it means but as a long time customer of Verizon with 4 lines I am somewhat shocked at Verizon and their lack of what a "Family Plan" really means.I think Verizon means you keep the lines for life! The service reps could not understand why my son just didn't want to keep the line or why I just shouldn't pay the fee. I asked the agent if he could explain what the loss was to Verizon for the closing out the line and having my son go to another Verizon account with a more expensive phone and a more expensive plan, but no one could explain it. Seems like once in a Family Plan you need to be very much aware of the dates for termination of the lines tied to the agreement. I have another son in college now who will graduate in two years so we will need to terminate his line early and put him on his own line let him decide if he wants to stay with Verizon. Seems like Verizon is missing the boat here on transitioning young adults into the workforce. Just as they move out into the world Verizon gives us a reason not to stay with them as a carrier. Seems like Verizon's marketing group is really missing the boat on this.

I have been a verizon phone customer for years with little to no problem and then... I was talked into ordering FIOS tripleplay - for 6 months I was overcharged, each time I paid a bill they would say I then owed outrageous amounts for the next month, as high as $511 ! Finally bill straightened out and down to 0 but again the outrageous bills, can't get through to billing by phone and when you do they tell me the bill is high because of my inconsistant payments! I've got to pay something so I do but if I pay what they sya I owe then it is like I am acknowledging the charges. Anyway, I have paid about $800 for 6 months of service at 130/month, about right but I currently have an outstanding balance of $500 ! When you do get through to a live person they are rude and condescending and blame me for the high bell because of my inconsistant payment history! I have contacted a consumer advocacy agent and am awaiting a reply. Next is the Atty. General's office and the FTC. DO NOT ORDER FIOS!

Currently dealing with the same problem, called Verizon before I left to get some kind of Canada plan added on so I could make calls home, the rep told me it would be $3.99 a month and would use my normal minutes end of call. Get my 1st bill from being in Canada and it has $800 in overages... Call Verizon, the rep literly said wow and told me they would remove the $800. Look online in a few days still shows the $800 call again, and again they say its wrong and will remove it was then told to pay the normal amount. Now comes the next bill, this one shows the $800 from last month and a new $275 for this bill... Out of the 3 people I talked with not one of them told me I should be getting this bill or that there is any cost per minute. So I call again, for the 1st time she tells me that its really $0.69 a min to call canada and that I needed to pay this, I ask for her boss, after about 25min hold he says he has looked at the problem and we need to pay it. I retell this whole tail of what I've been told and he still says I need to pay, talk longer and he says Verizon can not be held resposible for this and offers to pay $400 of it... Asked for his boss, he will call in 1 to 2 weeks...

cry some more idiot. im sure you crystal clear with what bundle you wanted and what services you wanted when you first signed up for the service...

I had very similar situation with Verizon, they promised me a bundle for a very low price, so instead of enjoying my summer 2 years ago, I was battling with their idiotic customer service department, calling them almost every day about the high bill, about the HD tv that they promised me and I never got it, I was arguing with them to the point that I screamed and cursed to the next person that I spoke to. Finally, I never received my TV, because, as they told me I was not on their list, if I would cancell, I would have to pay the cancellation fees, so I kept it for 2 years. Recently, I moved, so I called them 1 mo before to tell them that I am moving and the area that I am moving to doesn't have Fios, so the agent offered me a great special that included direct tv, internet, and phone for about 130.00 dollars /mo, including free HBO, Show time for some time, free DVR, and other stuff, I told him when I will move and made appointment with direct tv, I actually thought that the person was "normal", I even called him normal, however I was sooo wrong, I should have known. He completely messed up my order, no appointment was ever made, my e-mail; account was suspended, my internet was never turned on, phone service sucked. After talking to these people for hours, I decided that my health is more important to me, I called their cancellation dept and cancelled everything, I screamed at the person, that they lost a great customer, but did he cared? NO, but even then they screwed up, instead of cancelling my account, they put it on hold, what a company, how can they be in business for so long? They employ people with horrible customer service skills, who don't care, you are right, this is the worst company ever, and I would not want to be its customer, ever, thank you.

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Nobody at verizon will remove these charges just because you posted them on a website. Premium messages are authorized by you at some point and are from a third party that bills on your cell phone bill. You have to opt out of the premium message service for the charges to stop. Call cust service and they can tell you the code to opt out with, its extremely simple. They can usually provide a cust service number for the company that is charging you if you aren't sure how you opted in and you can request a block so you don't have these type of charges in the future.

Alltel (the company you are so loyal to spells it with one "T") is actually the company that sold your contract to verizon. The tower was not messed up by verizon...it just won't work for you now b/c verizon uses completely different technology (CDMA) and Alltel used a different type of network. Obviously nobody stole anything...sounds like regular phone service and business dealings are beyond your scope...you probably need to stick to using a prepaid phone or a landline.

Six kids? It's not the company's job to keep them from ordering anything additional from the service, it's yours. Clearly you have your hands full but don't blame big companies because you can't keep up with the children that you either created or agreed to care for...either way it's your responsibility.

In September 2017 we spoke with a Verizon representative about new phone service; in passing I mentioned we were leaving our current cable provider and she told me about a bundle deal with Direct TV. We could get both landline phone service and Direct for $89.95/mo x 2 years. I repeated the deal and asked her several times to verify that this information was correct and she (alledgedly) did, so we signed up.

Our first bill was for $150, which included installation, exactly what she had said. However our next bill was $124.02. Reading it carefully I found that we were being charged for Verizon's most expensive long distance plan rather than there basic plan (we rarely use LD and preferred buying pre-paid cards.)

Speaking to Verizon, I was informed that indeed I had signed up for this expensive plan, and since I didn't have a written agreement I didn't legally have a leg to stand on despite filing a complaint with the Indiana Atty Gen's office. To break the contract would have cost us $700 ($200 to Verizon, $500 to DirectTV.)

Earlier this year Frontier Communications bought out Verizon North and in July we received our first bill for $174. Speaking with them they said our contract was only good for 6 months (not 1 year and definitely not 2 years) so the bundle deal was defunct and we were being charged the total amount for both phone and Direct TV.

Long story short, we changed back to our old provider (Comcast) and got the triple play bundle for what we were paying Verizon. However it's going to cost us $240 to end our contract with Direct since in getting HD we committed ourselves to them for 2 years.

I have no complaints with DirectTV. The scam was that the Verizon rep flat out lied to me about the price and duration of the original deal. I would highly recommend that any dealings you have with them be obtained in writing before you commit to them.

Termination fees would start 30 days after the phone i activated. This fee you be decreased by $5 each month you are on contract. So, the termination fee for multimedia phones and feature phones are $175-$5 each month. If you have a smartphone, the termination fee is $350 and you would receive $10 off each month of contract.

Yes, they did the same thing to me, they tried to sell me on a bundle, but didnt' tell me that I can't have my international carrier with any one except Verizon, even though my local, and regional and internet is already with them. Stay away from Verizon if you can

Back In February of 2017 I was given a netbook by a friend as a going away present (it was theirs and then they did not need it anymore). So after I moved I canceled the data plan at the Verizon store in Lake Worth, Texas in April of 2017. I payed the early cancellation fee as well as the balance on it.

Its now october and i get a call that my account is still active and that i owe them money.

There is no number where i can get a hold of someone to tell them they are charging me for an account that was canceled out months ago. And the automated call that calls my cell does not give me any options, but options where i pay them through the automated system.

My complaint is that they did not cancel my account when i asked them and PAYED them the early cancellation fee (which is not cheap). AND that there is no phone number to talk to a real person, and i do have a job almost 11 to 12 hours a day) and cant just take off time to argue with some guy at some store who will then have to call his corporate office that will only tell me to wait, and then require me constantly checking back on them. They simply lack customer service.

We did not have any internet service in our area by At&T or Com cast in that time. I went to Verizon Store and asked them about that. One of them showed me a USB broadband device and said that it's very good and also you can return it and we don't charge you. I told him that I should have an internet service to be able to work all day on that. I had an exam in that time and needed to buy a Q bank. I also told him that we listen to music on You tube and chat on Skype...He assured me that it is the right thing and will answer all our needs and usage.
We came home and I started using the USB which was not successful. I called their representatives and after one hour I was able to have a connection signal. I called again two more times that night, because the connection was on and off and also we were not able to even open our yahoo mails because of the speed. The last person told me to download something to increase my speed which after a while stopped and we had to download it again. It took about two hours and while waiting for the download to work with that low speed, she told me " do you know you are already over your limit?" I answered " what does it mean?"
She explained to me that it is a limited service and you have spent more than that and should pay about 250 dollars! It was less than 8 hours that I had that USB and I hadn't even be able to check my e mail. I had downloaded several items that their rep told me to help me with the connection and speed. She was very nice and told me that this service is not good for you because after all the downloads your speed is still low and the connection is not good in your area. She also told me that she dill discard the charges.
I went to the store next day and returned the device and complained about the way they sold it to me and their assurance.
We received a bill of about 250 dollars form them and then it started! I had to call them and different persons different opinions. I told them that their representative was supposed to discard the charges. "Go to the Store", one of them said. I went there and no one cared. I felt so bad the way they treated me.
We did not pay it for a while and finally paid the initial amount. They already had sold it to a debt collector company and now our credit score is low because of that.We decided to never ever have another Verizon service. They don't care about people, they just want to sell their products and services I met another person in Costco who had the same problem and in one day he had to pay 400 dollars for the service..
In that time I was so hopeless and thought how can I do anything? It happened somehow and they will go downhill.

I have a two year agreement with verizon to keep the same price and service.
in the middle of the year while i am in the contract verizon changed my price and speed change.
I called to discuss the issue after 3 days to get customer service. I am able to speak to customer rep.

one time customer rep. hang up on me.
second time customer rep. denied to transfer me to supervisers.
3rd time the supervise was repating the same thing again and again - loughing at me...

if you have Extream HD in 2017 now in 2017 verizon renamed the product to be Ultimate HD and add $30.

No HELP FROM VERIZON...

Verizon screwed up changes to my account. I dropped my Verizon cell phone hours before departing for Iraq. Verizon did not charge me because I had orders & a letter. My daughter is in college & Verizon assured me her phone would still operate. My friend is living in my house & I have FIOS. Verizon 1st cut my access to on-line so I could not review the cell phone bill or pay it. I started paying by logging onto my daughters account. I made complaints through my daughters account. No response. Then Verizon changed their "My Verizon" web site to combine cell & FIOS. Now I can't see the FIOS bill or make a payment. I've been a customer for some 20 years. I lost count how many times they screw up bills and customer service. Verizon is the worst & now I have to spend my time in Iraq trying to correct their mess. If it wasn't for my daughter or friend, Verizon could jump in a lake. Verizon is in breach of contract by cutting me off of bill review & payment. Yet, they don't respond.

When I first open the account I just wanted regular phone service, ( basic). The customer service agent, offered me the triple bundle for 84.99 a month if I applied for low income, if not it was gonna be 94.99 plus any extra boxes of receivers in needed extra. I came to my attention I was being charge almost double the amount agreed, and I called customer service. The agent was very pleasant and explained all the charges, extra I was being added. They had me on a double bundle with phone service and direct tv together, and dsl was being charged extra for regular price plus a 180.00 dollars for disconnection fee, when I never did such changes. They removed the disconnection fee, and filed a claim for 219.75 for being charged outside the bundle. Now I call because I was following on that because I still see extra charges, and they say now I have a double bundle with phone and internet together and direct tv separate, not to mention another 180.00-dollars for excluding direct tv from the bundle. They passed me to the supervisor, bu5 this time I recorded the call and told her she was being recorded andshe says she can add me to a triple bundle now because I never had it. Why would I get the three services when I didn't really needed them to start with, and why would I wanna be charged extra for each one of them. They don't wanna remove any charges, and when I give them the previous claim number, they act like it doesn't matter.. They hang up the phone on me and I dont know who to go to next. I feel like I'm never gonna catch up to this bill. There must be something I can do!

i agree with much of what you said. u got a dishonest representative. and u must have some hd and hd dvr equipment. cable isn't any better on prices. most people's bill at vz average 130.00. so something is wrong or you have a lot of stuff. at any rate, the place is the WORST PLACE ever if you work there. everyone hates it as it is even worst for employees than it is for customer. I kid u not. One more thing, you said some low paying creep in collections, well, contrary to popular belief, VZ employees are more well paid than many people with degrees. So if you thin they are making under 10.00 dollars and hour or even under 20.00/hr, u are waayyy off. Most have college degrees as well. One thing in common, we ALL hate it there.

That overwhelms me and just pisses me off. Even though nothing (as terrible) as that has ever happened to me, I feel your pain. Thats ridiculous!

I totally agree that Verizon is way out of line requiring extra data package costs regardless of whether you use it or not. This is completely frustrating and I would like to find another provider, however I do get the best coverage with Verizon and most of my friends are in the same position. I believe a class action law suit would in order in this case.