Verizon review: horrible agents 218

These people are calling for my son who does not live at my address or phone number. I have asked them to stop calling for Derek but to no avail do they stop. I will not give them his phone number as it is not my business.
Please have them stop waking me up daily.

I ask Verizon to figure out how much I owe until contract end date. They where confused and could not give me an amount. I call back three more times with no luck. I figured out that Verizon only can figure out late payments. I have a college degree and I can estimate the amont. Verizon should employ me where I can show them how to figure out payment methods.

You don't have to know how to spell to pass college.

I'm not complaining about Verizon but the employee of Verizon.Is it in their job description to walk into someone's home just because a resident left the front or back door open? Who are your employee have the right to let themself into a person's home with "OUT" the landlord or resident's permission?.To come unwelcomely and insulting the landlord or resident by saying "YOU DONT LOOK LIKE YOU PAY THE BILLS AROUND HERE" with an attitude?. Im sorry if i didnt get the employee of Verizon name down but she is an african american, 5'5, 5'6 height, chubby with glasses, works in the district of Providence, Rhode Island for Verizon. I'am very very upset and I feel like something needs to be done about this.SUE?

On January 19, 2017, I walked into the Manifee store (in California) to purchase a cell phone for my mom, after talking to the sales rep, she suggested I add a new line at $10 per month and the
phone would be free, it made send, thus, I went ahead and added the line assuming I will not be charged for the phone. Well, not true, a month later when I received my bill, there is a charge for both the phone and the new line, the phone was not free and
after taking into account all the time I have spent talking to Verizon customer service and the manager at the Manifee store, this phone has triplicated its price.

Now the store refuses to cancel the unnecessary line without cancelation fees, unless I drive 3hrs to the store to be confronted with the sales rep, I have never had done business that way.

It is obvious the sales rep completed the transaction knowing that she had provided false information, that the store will support her operation and that she will get away with this, that is how
the Manifee Verizon store does business. Now, I have to pay the cancellation fee to get rid of the line I never needed in the first place.

I feel extremely disappointed in the way this store represents Verizon and this experience will definitely change the way I do business with Verizon or any other business for that matter.

On 4/13/2017 I placed an order on Verizon's website and at the end it had me enter social, and date of birth generally I consider this for the credit review. After all was finished I received a confirmation for my order and printed this, on the bottom it stated est delivery date 4/16/2017. I just spoke with Verizon to obtain a tracking number for the order and after being switched 5 times I was finally told that I would need a deposit of $1200.00 to complete my order. So explain to me again what the "Order Confirmation" sheet was I printed 2 days prior. Of course there was no follow up email stating this from Verizon, just a rude minimum wage customer service rep telling me this over the phone (after I called them). So this is how corporate America responds to the consumer and frankly I am very tired of my credit report being run every time I have to use the bathroom. Needless to say I will not be choosing Verizon and for some reason Sprint and AT&T do not require the deposits so I'm wondering who's social security number Verizon actually run. Good thing this happened because it's a future look at how they handle consumer issue's. They have become to big to even care about the consumer because they figure they are in high demand.

my reflect my home service has been out for over7months.after filing a complaint with verizon home office in newark and the board of public utilies in newark.they couldn, t believed my service was out for that long a period of time.it got fix last friday.two days i can home to research some i.d.theft problems for the last 10 years.a lot my calls were not going though .i finally got though a verizon 24 hour line and they check my service though computer.and told me to have contactor to chek the wiring.it's not a wiring problem.who should i contact next.the board of utilies inwashington, d.c.it's really important for me to have a home phone.i researhing medical insurance fraud, my bank account, emails fraud.i just need my up and working, thank-you

On November 12, 2017, I renegotiated my soon to expire contract with Verizon Fios. I had originally been paying $69.99, but agreed to a $10 increase plus a $5 promotion for Fios Quantum. The following month, which was the start of the new contract, I received a bill for a much higher amount. When I called, they said they would adjust it as it was in the November 12 notes as they gave me a lower price than they should have. After having to call every month to get the same adjustment even though I was assured it would go through without my intervention, they continued to "forget". This month, when I called, and waited for another twenty minutes, I was told "too bad" it was at their option. They refused to provide any documentation of their claims, and were incredibly rude.

Recently took a business trip to Europe. Upon arrival in Amsterdam and again in Belgrade, I received a text message from Verizon informing me of the costs in making calls from my phone. The message also informed me that text messages and incoming calls would be free. This seemed too good to be true, so I reviewed my account daily to see if charges associated with these incoming calls were reflected on the bill. There were no records indicating that the calls were being recognized as anything other than a local call. Recently, however, I received a bill from Verizon in which I was charged $268 for international phone usage and roaming fees.

Has anyone else experienced anything like this in dealing with Verizon? Does anyone know of any legal action filed by an attorney general of any state? The entire ordeal seemed like a classic bait and switch scam.

[protected] at aprox 8:20 pm I started to receive over 17 calls back to back, where you received a beep to let me know someone was calling while I was still on the line...all from the same caller. [protected]. The caller is a computer generated call wanting you to complete a survey to get free tickets. I listened and pressed (9) as I was not interested and that's when I started to receive back to back calls beeping through the first call. I tried to call the number back and it said the version number was no longer in service. The calls will not stop. I had to take my phone off the hook...it is now 9:10pm and I AM PISSED OFF! This is plain and simple harassment! Your company had best shut this scamming harassing phone number down or I am going to file a police report against you. I have also listed my number as a "DO NOT CALL" number.

Why is it the loyal customer always gets screwed? Great new plans...for new customers! I can save $35 a month by going to the medium plan, but I lose 1GB...so no, I am not saving anything there...and new customers pay $20 a month per phone...not me, I'm still under contract so my phones are$40 a piece! So how do you expect the consumer to stay loyal when there are no incentives to do so?

I have submitted a request to take over three numbers one a edge plan. Verizon state that you accept all liabilites of the account.

My credit check stated that I will not need a deposit for any of the numbers, but a the end of the call they say no you will need a deposit.
After speaking with 3 reps and disconnected I was hung up on by a rude supervisor who stated "I have worked hear for seven years and the their is noting I can do to help you good night"

If this is the service that you get when taking over a number I feel like l am talking to comcast.

Walked into a Verizon location in Moorestown, NJ. Signage in windows said "$200" to switch over to Verizon service.
Time spent in store was 2 hours 15 minutes, no printer cartridges to print my receipts, representative at store exchanged the cash I handed for my purchase with another associate, rep told me I'd get my $200 switchover after 2 billing cycles, purchased $140 tablet with intent to use rebate, requested my receipts be emailed to me...horrible experience, failure to disclose information, failed to give correct information to myself the consumer.
This was July 2nd.
That night i received no emails. July 3rd I wake up and check my email. NO receipts still. I had to contact rep to send my receipts. Rep sends my receipts. Yet I still am missing a receipt? So I contact rep again to get all of my receipts emailed.
I mentioned the cash handling earlier. I paid $85 down towards the phone. A down payment is towards the purchase from my understanding. Rep writes it off as taxes and one time $40 fee without informing me.
I entered the store and allowed the rep to do their job. Unfortunately I was taken advantage of.
To the tablet issue. $10 a month for internet not informed of. No big deal. Common sense that I would need to pay for internet. The issue is it wasnt mentioned until I brought up the fact that my bill was higher than the Rep and I discussed.
I contacted the DM to resolve this and also inform him of the unethical actions occuring at the location.
After numerous calls and emails. I was reimbursed $66 of the $85. That's fair. Unfortunately the professionalism, time and hassle to get money were unacceptable. Reimbursement took 10 weeks.
Initially I contacted Verizon customer service and the rep on the phone put myself, the store rep and phone rep on a 3 way call. The phone rep agreed with the Shadiness. After numerous phone calls with Verizon. I notice a bill credit of $140. I was so happy. Verizon understood the unethical actions so they reimbursed me? But a big NO. I recently found out when inquiring about my $200 switchover. That the $140 in credit I received back in July was broken down this way. $100 for the port in but to get $200 I would have had to trade a phone in. The signage and rep never mentioned this. I asked him multiple times in store because obviously the $200 brought me into the store.
The phone rep tells me the promo is $100 for port in and $200 trade in totally $300. Maybe Verizon should know what promos each location advertises because I'm owed $200.
To the rebate now! I did everything o was supposed. Mailed all the paperwork in shortly after my horrible experience in store.
I have yet to receivey rebate card for the tablet. Turns out the Verizon store inputted my address into the system incorrectly. Really? So I had it changed via a phone call. I check my email and the rebate is now validated. 6 weeks later and I just got off the phone with Verizon once again. My address was still incorrect. So I asked to have the card expedited mailing or two day. Rep on phone said NO. That I would have to pay.
Haven't I paid enough? Over 30 phone calls and hours spent. Unneeded stress. Is this how Verizon treats customers? Is this how Verizon handles consumer's cash and phone agreement? Is this how Verizon advertises? Yes it it.

In conclusion $85-$66=$19 lost.
$200 switchover - $100 port in = $100 lost.
$40 credit - $40 undisclosed activation fee= 0
I've spent my 30 minute lunch breaks on the phone with Verizon and today after work. Once again I was on the phone to have my rebate card mailed out again. I hope?

Overall the phone reps with Verizon were friendly and have no part in my issues. The supervisor phone reps are poor. The rep who initially credited me with the $140 either misunderstood or was poor. He was good and concerned with my situation. All the other supervisors since have been horrible and there hasn't been any resolutions. The Verizon store location should not be there. It's located in a Shopping Center that brings in Millions. Exceptional Customer Service is expected and I worry about the elderly consumers possibly being taken advantage of in the area. Do not waste your time or money here. My bill is over $130 monthly which is roughly $1600 a year. I do not feel valued nor do I think I made the correct decision to switchover to Verizon.
My credentials for this review are as follows. 15+ years in Customer Service. Retail and Sales in specific with a B.S. in Business Management and International Business. Accredited University.
There comes a time and point when Actively Listening to a customer/consumer. That a rep for any company should simply understand that the customer is a person. My situation goes beyond a misunderstanding and I feel Verizon fits the stereotype that many large corporations get. I've arrived at this opinion through my interactions with the Verizon reps.
I speak with hundreds of people daily and thousands during the holiday season. I unfortunately will be sharing my horrible experience in hopes of helping my fellow people.

According to their own employees there is a security problem with logging into their web site to manage your account. All I know is every time I try to pay my bill I have to call them and argue with them till they re set my pass word. They have made it so complicated, in order to protect my personal info, that it's just miserable. An easy solution seems to be just hire some one from Sprint, They seem to be able to run a web site. The really sad part is the password's they keep giving me would be much easier to guess by a hacker. So if you don't mind worrying about your personal info, spending an hour on the phone every time you want to pay your bill, or dealing with rude, unprofessional customer service people, then this company is for you.

The password that they give you is a temporary one. It should be changed to your personal preference during the first login.

I moved into a new apartment where they offered fios or comcast. Since I had fios in my home before, I stuck to a good thing. However, the speed is totally lame. I cannot run a single video without waiting forever. Utube, facebook, today's news... I wait and wait and wait for it to arrive.

I am at the point where I want to call comcast and make the switch. I am betting that I can get a really good discount for signing up. Also, one of the 2 fios remote controls broke badly. I mailed it in to verizon 8 weeks ago and never hear another word. So, now we carry the remote from room to room?

The man who did the installation had a lot of trouble with it, maybe he made mistakes?

My email is sammygg@gmail.com help me out now.

Over 3 weeks ago placed order for new Iphone 6s. Come ship date nothing I had bad gut feeling. Yep my gut was correct and ordered canceled. Called and got bumped 4 times to different person and thought perhaps my order would go through plus spent hour and half on phone. Yesterday (Friday 10/2) got email that my order was canceled again. Talk to another person and told yes I confirmed order both on-line and on phone but to find out canceled. So she re-ordered phone plus patched me over to confirm and got text confirmation number. Today I get e-mail order canceled. Plus while talking to representative got dropped but she called men back. I have been a long time customer to verizon but Verizon has no good customer follow-through and plain terrible on customer service. It is to point of changing carriers plus drop my granddaughter's service that I pay for and move on to someone who has better customer service. Before when order 5s they would put you over to a live person to confirm order. Really disappointed long time customer who has been treated like crap. Plus have my bank card corrupted also by them.

Yes! Hello! Im really concerned about something that deals with your company and its fine workers. But first let me point out that I appreciate all the hard work you all put into your job everyday. Secondly, I must admit that im glad this bad economy hasn't expelled you off the charts. What I am concerned about is more of a question. Why do you charge 25 cents per minute on a pre-paid phone? Is there really a reason you cant do 5 cents a min, or even 10 cents a min? I really think you should really take the low class into consideration. I really don't wish to change plans or anything like that. Its hard enough nowadays to even afford a phone. So please take my questions into consideration not for just me but for every person that suffers through a low economy life.

Thank you for your time.

Joshua Bennett