Verizon review: horrible agents 218

Verizon is a SCAM. They fraudulently charged me for two months of service from someone else's account and now is trying to blackmail me in to paying by posted adverse information at all credit bureaus. What makes this worse is that my phone was pay as you go. Verizon shall not prevail.

Verizon Pennsylvania
500 Technology Drive, Suite 300
Weldon Spring, MO 63304

I received a $9.99 data charge against one of my phones on my Verizon bill for June. This was not accepted by anyone on our plan and I would like to be reimbursed for this fee. I had to pay this to Verizon and go through a lot of red tape to help insure this does not happen again. It is a shame that anyone anywhere can just plug in any phone number with NO security code, but you have to go through so much just to get justification. Please advise how to get this fee refunded.

I also got the 9.99 charge and do not have data for my phone. I called Verizon and was told that it is like spam and outside sources can do something that makes it charge you. I did not understand what the girl told me. She said they would block my phone and refund me back the 9.99 one time. They better do it every time if I am charged again! Anyway, I am dropping V this fall and going with a pay-as-you-go so I get no "hidden" fees. I was really mad!

My Name is David Audet and i have verizon, in the News i saw last week that verizon were charging people for services thet did not sign up for, and when my last bill came i decided to look real good at my bill and sure enough i had a 14.95 charg on there that we did not authorize, so i called that number and they told me they have been charging that amount since 2017, so i told her we never signed up for it, and i want my money back, and thats when she gave me this site to put in a Complaint, i want my money back for all the charges.
Thank you

This is not a reasonable case, this is a case of the customer not understanding what an assumption of liability is. It's not that they couldn't understand you, it was that you couldn't understand them. What they wanted to do was take his current line and transfer it to his own account, not cancel it like it seemed you had your heart set on. They were asking you why you would want to cancel it if he could just keep the same line but on his own account. Then there wouldn't be any early termination fee. This has always been an option at Verizon and I'm sure that's what they were trying to tell you. So no, they weren't trying to knife anyone and they're weren't being ###s and this isn't a reasonable case. Consumer ignorance is very frustrating, especially when they're certain they're correct. You're wrong.

Have contacted Verizon three times to block specific number, of which I get continuous calls [protected]. This has been going on for at least 3 months. Was told twice on July 1, 2017 that the number has been blocked. I am still getting these calls, 3 today. With all the advertising Verizon does about their wireless service, I would think this should be a one minute fix. Pleasae advise how I can get this done?

Bruce McDuffy Hm [protected]
Cell [protected]

So you are upset about unauthorized calls, then you post your cellular number on the internet. Nice.

It's already searchable on google: http://www.google.com/search?q=760+861-3750&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:official&client=firefox-a#sclient=psy&hl=en&safe=off&client=firefox-a&hs=2u6&rls=org.mozilla:en-US%3Aofficial&source=hp&q=760-861-3750&aq=f&aqi=&aql=&oq=&pbx=1&bav=on.2, or.r_gc.r_pw.&fp=1ec92a21f3882047&biw=1440&bih=781

All started when we called Verizon to complain they assigned us a # that was in hock to debt collectors, we asked them to change our number at no charge. They gave us another # and again we received collection calls. We call again to change our # they say they must charge us this time. Fine. Now we start getting charged for Game Subscriptions on our phone. We subscribed to NO games. We call them again. This goes on and on until we have changed our # 22 times in one year. Because we would not accept their FAKE charges, Verizon began calling our house, our jobs and spoofing caller ID. They called everyone in our Contacts, such as our mothers, fathers, and friends, harassing them on their jobs, calling their homes and simply stating "I'm sorry I have the wrong #". We call the police department who determine they are calling from a different Verizon cell # each time to escape harassment charges. Finally our contracts end and we smash the phones into small pieces. We go to Wal-Mart and purchase pre-paid Smart Talk phones...guess who they rent airtime from...VERIZON! As soon as we get the phones home & setup, we begin receiving hundreds of incoming Text Messages from a Verizon Cell # we don't know. This of course is done to eat up all our pre-paid airtime so we will go buy another card. They are the biggest THIEFS SCAM ### artists on the planet! Go with AT&T, T-Mobile ANYONE, just avoid the DEVIL at all costs.

Verizon Company sent Gift World a bill for $886.16 due Sept 13, 2017.
Previous balance $0.00. Our phone service is provided by Speakeasy/Megapath.

I do not know why they sent a bill if we do not even get serviced by them. I expect this to be a scam by Verizon. Also, expect an appology and credit notice for unauthorized service and service not rendered. Within 30 days if I do not recieve a credit I will sue for these false charges with interest for wasting my time with this ridiculuous bill!
Also, in the letter is a phone # that is not in service and provides an 900 number to call which you will be charged $2.00 for using!

***Please Investigate! [protected]...not a valid phone service number. Number directed to [protected].

Gift World

Like many people these days my wife and I have gone through some tough financial times. We finally had to file for bankruptcy protection. It was a gut wrenching decision for us but it was the only option we had after several years of trying to stay above water. Our bankruptcy attorney explained to us that the creditors would be notified and that the nasty phone calls would stop once our case was approved and processed. It was a very long, mentally and emotionally exhausting process but after we finally were done the calls did stop. Or at least most of them did. We have continued to get nasty calls from Verizon demanding payment of debts. The same debts that the bankruptcy absolved us of. When my wife informed the man who called that he was violating the law by calling us he said that "It doesn’t apply to me because I am calling from another country." (I am paraphrasing as my mind did several backflips after hearing this.) We are about to call our attorney to see what steps we can take to try and get this harassment to finally stop.

200 (two hundred) dollars for a closing fee is a steal, a legalized robbery, a ridiculous charge that they put on the contract upon signing, which is nothing else than a blackmail that Verizon company forces you to accept. This is done only to make it more difficult for you to get out of the contract as soon as you find a more convenient option with other providers. Anyway, me and my wife finally decided that we are done with Verizon and their overall inconvenient, expensive plans. We have to pay the fee, even though we asked repeatedly to the company not to be charged with it. Despite it, we are already saving a ton of money and getting the same overall quality level, if not even better, with the new company. So we invite everyone who has contract with Verizon to get rid of it. You will recuperate those ("robbed") 200$ quickly!
To hell with Verizon, they are dishonest, I hope they'll go bankrupt ! ! !

I am writing to complain Verizon for proposing a cell tower right next to school as Evergreen Residents and a parent of two kids. We collected over 200 signatures against the tower and submitted them to the city of San Jose.

Verizon has not done its job by informing affected residents. The Evergreen Elementary School is located within 200 ft of the proposed Cell Tower. However, none of the parents of the kids in Evergreen Elementary were notified either by the school district or by the city about this hearing except those live within 1 mile of the tower. All parents have right to know about this construction that could potentially affects their most beloved ones.
I would like to request your support in the following.
1. Notifying all the parents of kids going to Evergreen Elementary School, Evergreen Montessori Preschool about the appeal hearing as soon as it is announced by USPS.
2. Oppose the tower as the majority parents are against it and pressure Verizon to find an alternate location away from schools
3. Work towards changing the city’s zoning laws to keep the cell tower at least 1500 ft away from schools and 500 ft away from residences.

We oppose the construction of the tower right next to school for the following reasons
Potential Health Threatening to Our Kids
Our major concern is the high level of variable radio frequency emissions discharged from the tower. The WHO last year in collaboration with the IARC classified the RFR radiation from the Cell Phone Antennas as possible carcinogenic (www.iarc.fr/en/media-centre/pr/2017/pdfs/pr208_E.pdf). Our children spend 6-7 hrs a day in Evergreen Elementary School and Evergreen Montessori School which are right next to the proposed site. Those who live nearby and work at or attend the schools could potentially be hurt by the amplified RFR radiation. Kids are our future and we should never risk their health, even though many threats are potential and have not yet been fully proved.

Lack of Disclosure
There was virtually no notice of a public hearing. Most residents and parents of current and future students were not aware of the proposed tower. A project with such a huge potential impact on a community should have community meetings to address the concerns of both residents and parents. Only residents within 500ft of the proposed installation were notified and most of the parents of children going to Evergreen Elementary were in the dark about the hearing.

Damage to Property Values
The presence of the cell tower in our neighborhood will lower our property values. This has come up again and again in our talks with the neighborhood realtors
Damage to the Beauty and Peace of our peaceful neighborhood
Evergreen Valley is a quiet, peaceful, serene residential neighborhood with no high rise structures present and no commercial industries within close proximity. The presence of 60 foot antenna between houses, who maximum height is about 30 ft will be a visual eyesore and shall set the precedent for more such antennas in our beautiful neighborhood.

We the undersigned residents, standing together and strongly united, oppose the construction of the Verizon Cell Tower right next to Evergreen Elementary School and any other schools in our neighborhood.

I looking forward to hearing from you soon.

Best Regards
Yumao Lu
Ph. D.
Resident of Evergreen School District
Parent of Evergreen Elementary School Attendee

Cell phone companies have made a case of the RF levels being LOWER the closer to a cell tower you are. There is quite a bit of truth to this. Cellular antennas are made to "beam" RF energy outward away from the towers, not in a downward direction. With this in mind, the level of energy being transmitted toward the school is actually less. Plus with the cell tower being so close to the school, any phones being used will be at their lowest power setting during calls since signal strength will be excellent from the tower.

Whether the proposed tower lowers property values is a case to be decided by the courts. If the cell tower property is being leased and the proposed tower is legal there isn't much surrounding properties can do to prevent it being installed. Probably the best you could hope for is for it to be disguised as a tree.

Correction:
The "1 mile" in the following sentence should be "0.1 mile"!
The Evergreen Elementary School is located within 200 ft of the proposed Cell Tower. However, none of the parents of the kids in Evergreen Elementary were notified either by the school district or by the city about this hearing except those live within "1 mile" of the tower.
So, basically, that is why almost nobody received the hearing notice. Verizon tries to build a tower next to school but does not want the parents of the kids attending the school know about it. What do they try to hide? What do they fear?

Agree. Please keep cell tower away from schools!

Agree. No more cellular towers near schools.

I have a Verizon LG Voyger cell phone modle no VX100005. it is an older phone and the battery will not hold a charge. i tried to purchase a new battery but Verizon does not stock it any longer. They recommended i contact the battery manufacturer to see if i could purchase the battery direct from them. The manufacturer told me the battery has been discontinued. I contacted Verizon again to terminate my contract because II cannot use my cell phone because the battery is dead and will not hold a charge. I cannot purchase a new battery because it has been discontinues. I cannot terminate my verizon contract without paying a substantial early termination fee. Verizon tells me i can upgrade my phone but if i do, it will extend my contract for another 2 years which i do not want to do. The Verizon representative told me to log on to my account and type "/CPO" for certified pre owned phones and i would be able to purchase a phone there and not have to extend my contract. i logged on to certified pre owned phones but everything listed although appearing to have a good price, when you read the extremely fine print under the price indicated "with a two year contract"

Received the follow email from Verizon on my home internet service. Apparently as of May 6, 2017 I will no longer be provided with a dry loop internet service to my house unless I purchase home phone service. In the days of Cell phones and other services that are cheaper, I find it ridiculous that I should have to spend more money on a service I don't need and don't want. I have already filled a complaint with the FCC on this. It should be illegal companies tell you that you have to buy other services just to receive internet... Complete BS.".

-----------------

At Verizon, we are committed to bring you the best suite of products and the most current capabilities, while providing the value and quality of service that you expect". From time to time, we must make changes to our product offering to meet these goals". Beginning May 6, 2017, we will no longer offer High Speed Internet without local voice service on the same account..

What does this mean for you?

If you currently have High Speed Internet without local voice service on the same account, there is no action required on your part to continue enjoying your internet service..

You will not experience any disruption of service/.

Prior to May 6, 2017, you can still make speed upgrades or downgrades to your existing service'.

Prior to May 6, 2017, you can receive bundle discounts by adding DIRECTV service or Verizon Wireless service to your current internet service'.

What this means if you change or disconnect your High Speed Internet Service as of May 6, 2017, or after:

You can make changes to and retain your Verizon High Speed Internet Service on or after the above date, by adding Verizon�s local voice service to the same account.

If you are moving your service from one location to another on or after the above date, you may subscribe to internet service at your new location if you also subscribe to Verizon�s local voice service on the same account.

If you choose to subscribe to additional Verizon services you could be eligible for a bundled discount when you also subscribe to Verizon�s local voice service on the same account.

Thank you for choosing Verizon as your High Speed Internet service provider. We appreciate your loyalty and look forward to providing you with great service for years to come.

Sincerely,

Verizon a9e3cc

the cpo phone the dont extend contracts can only be ordered through customer service and they are a bit pricey

I had Verizon and was pretty satisfied until this happened.. We were moving from Pennsylvania to Maryland and I wanted to transfer with Verizon. They said no problem all they had to do was to “switch me off in PA and turn on my service in MD”. Sounds simple doesn’t it? Then the nightmare began, with hours of hold time and frustration and zero help from Verizon. Here’s what happened.. There was a delay in Maryland due to the strike, they said three to four weeks to have my service installed.

I was ok with that and asked them to put me in que, but they TURNED OFF MY VERIZON E-MAIL SERVICE which had very important communications for my small business. Verizon said since I cancelled service they would not turn it back on. I said on numerous times “I DID NOT CANCEL MY SERVICE, YOU “TURNED OFF THE SWITCH” IN PA! My e-mail has been lost with zero help from Verizon! Verizon – NEVER AGAIN..HAPPY WITH COMCAST!

Unsolicited and unwanted premium tv (hbo/showtime) trial offer presented by verizon fios tv to their customers. these offers, if used or not, are automatically enacted and we are billed if we don’t respond. these offers upon trial period ending, should self-cancel if we don’t reply. we are presently required to spend 30-min. on the run around in the call to cancel routine crafted by cable providers. it’s a game with verizon. let us make all such faulty-default offers a no practice.

Let them hear us clearly, if we don’t reply to these unsolicited offers, we’re more than likely not interested. for those who are interested for sure will be provided expedient means to opt in. verizon will provide a half dozen ways for them to opt in, …. easily. it’s all about the money, easy money for them.

Any tech person from Verizon is welcome to contact me. My email is (remove the *): j*k*a*d*c*9*9*9*1@gmail.com

Background: Frontier Communications bought out Verizon's internet customers in 2017. BUT... My old Verizon personal web sites remain on Verizon's server, AND my old Verizon ftp username/passwords no longer function, BECAUSE I AM NO LONGER A VERIZON CUSTOMER. Get it?

As I stated to several of your coworkers at Frontier (my current Internet provider) and over at Verizon, be it email and phone tech calls since 12/2017; I want to remove my old Verizon personal web site, but I am unable to remove it.

My old Verizon web pages yet remain published, now unauthorized and against my permission.

I began this complaint back in 12/2017. I contacted Verizon and Frontier over the phone, by US MAIL, and email to some of their their corporate board.

On 2/21/2017 The Frontier rep said he would initiate an OCS Ticket to get the problem resolved.
I have not heard anything since, and nothing has been fixed. Frontier lied.

re Frontier reference ticket {edited for privacy}
On 2/15/2017 I received a letter (US Mail) from Frontier claiming the problem would be fixed by 2/14/2017. Frontier lied.

Verizon refuses to help, I am no longer a customer.

Leaving posts at the Verizon forums online (this site) and calling the Frontier and Verizon tech phone numbers don't help, they are as useless.

I'm so pissed off I don't even know where to start! Okay:

May 29th: Decided to switch to a Verizon bundle. Called Verizon and placed order.

June 1st: Man from Direct TV came to install dish. Could not install due to apartment rules. Since I would be moving in approx. 6 weeks, I decided to cancel the order and then re-order when I move.

June 1st: Direct TV cancelled the order for the dish.
June 1st: Called Verizon to cancel the order. Rep said he couldn't find my order so it was probably already cancelled. Not to worry.

June 6th: Received email from Verizon with the details of my upcoming installaion.

June 6th: Called Verizon to tell them the order had been cancelled. Again, rep told me that she could not find the order, so it had to be cancelled already.

June7th: Received anoher email telling me that tomorrow was the big day.
June 7th: Called Verizon AGAIN. Rep said she could see that my order was cancelled.

June 8th: Man from Verizon comes to do installation. I tell him it's been cancelled. He politely leaves.
June 8th: Call Verizon after he leaves. Was told the order is cancelled but the installation dept didn't get the mssage in time.

June 9th: I have no phone sevice! I call my current carrier and was told that Verizon took my number from them! He said I can have it back with Brighthouse next Wednesday (13th) because Verizon doesn't work on weekends. Called Verizon. Rep confused. No empathy shown even after I tell her about having to call my 85-yo mother in another state. Her words: "I'll pass it along that you are angry."

Mail comes. Mail from Verizon welcoming me to a company I have no services with and a breakdown of the installation charges for an installation that did not take place.

At this moment I am seriously doubting Verizon's integrity. I have no doubt about the lack of competency at this point.

Get it together, Verizon. This is a horrendous way to do business!

I agreed to a 2 year contract with Verizon in Dec. 2017~ cable, internet, phone aka bundle pkg. They said this would guarantee the price for two years and I would pay a penalty if I decided to go to another company. I received a price increase this month for cable box rental. They told me they could raise the rental price and there was nothing I could do about it. I can't buy my own box, can't move to another company unless I pay a penalty, etc. So I've been "hung out to dry"!

Instead of our building and complexes going green, as in roof top gardens, we have had since 2017, leaking, obsolete transmitter, repeaters from the verizon military Corp, placed on our residential roofs, that emit harmful radiation causing blood sickness, cancer, nausea, diarrhea, hair loss, melting brains, cracking skulls, brown burning skin, headaches, tingling of hands and feet, and death. They also watch you, and hear you and cause weather modifications, and manmade earthquakes. The greedy supers in the nyc tri-state area profit $2, 000 per month while the residents have no say as to when and how they will die from this. Hospitals closing, chemtrail biowarfare, depleted uranium off the wtc site, the list of daily fluoridated water air, food toxins go on and on, and the Sheeple put up with this. Verizon slow death criminals.

We have always paid our company phone bill through the verizon.com/businessbillpay internet access to our account without any fee applied to it.
The last three months we really had hard time to find the way to pay through it.
After tens of phone calls to their technical support and hours and hours at the phone without finding a solution to it, we have been "forced" to apply for automatic payments in order not to be charged a fee for each payment we do. No other easy solution.

I hate, despise, loathe the stupid, junky, lame, plastic thing that hangs on my computer, sold to me by verizon. It drops the connection, all the time. The connector is soooooooooo lightweight and junky, flimsy and cheap! It never remains in the computer, it falls out all of the time. The connections drops, all of the time. Verizon told me this was 4g fast..well they lie, lie, lie!

They will say or do anything to drum up business! The one I had before was more stable, this stupid thing costs more and does only 1/4 of the work...Verizon can keep this junky, flimsy, pathetic piece of plastic, I am CANCELLING my Account, asap!

Bought 2 new phones and accesseries, with a 2 yr contract, was told my bill would be around $120 a month, only after having the phones for 9 days I recieved not 1 but 2 bills totaling over $718, took the phones back to the store and demanded a refund, got my money back, was still in the 14 day grace period, now i get 2-3 threating calls a day on my answer machine plus a different bill every week, none are the same amount, went back to the store and about lost my cool, the clercks agreed i was right and they tried to make it right by calling there store head quarters, the verizon head quarters then said to pay $165 and it would end, i said noway the contract does not say anything about these charges there attempting to get me to pay, then they said ok pay $130 and we'll call it over, so i payed this and told them if i get so much as 1 more call or bill they can take it up with my attorney, now i will be filing a complaint with the bbb and the attorney generals office, as far as im concerned Verizon ows me money with interest, they are about the worst cell phone provider in America, im so glad to be back with at+t, had them for 10 years before i tried verizon, Verizon is the most non reliable company in the business, and is by far the biggest scammer and rip off company out there

I was scheduled for Internet and phone installation between 11a-2pm my order number was MD00182948810. I arrived at the dealership at 9am and didn't leave until 6pm. When I placed the order I request that the tech call me with a window at some point in his day. I received no call at around 2:45pm I decide to call for an update on my installation time frame since the tech at that point was already 45 minutes late. The customer service rep placed me on hold so that she could call the Tech, after a few minutes she informed me that I was next in line and the tech said "he would be there within 45 minutes". I said ok and waited patiently until 5pm a whole 2 hours and 15 minutes went by. I called back at this point I was told that" I was next in line and the tech should arrive in 45 minutes, ". In conversation with the rep she informed me the the Tech was coming to install a phone no additional jacks nor internet like I ordered. That was very disturbing to me. I informed the customer service rep that I was Tired had not eaten and took a day off work and, if the tech couldn't make it before 530 I was leaving. I stayed until 6pm again no tech. Now after wasting my entire for a service that I'm paying for, placing a 2 year commitment for a not so good discounted rate. I think its total disrespectful as a consumer. When I can and will easy find other sources and might I add more affordable sources for both phone and internet. I just want to take the time to say "THANK YOU"! for spearing me a whole 2 plus years of under appreciation, poor service and disrespect.

Verizon is an oligopoly, a virtual monopoly. It's a large employer so is given slack for poor performance. I have had constant broadband internet speed issues. While they address them, they don't go away. I believe they throttle speeds intentionally. They've let broadcasters provide LOUD commercial signals until the FCC clamped down on them. They'll continue with their nonsense until either broken apart again or they receive so many complaints that they'll have to be acknowledged more aggressively. Contact the FCC and fill out the online complaint form, contact your local state Public Utility Commission and also your local State Representative (State and Federal).

Was shoved into an upgrade because of a faulty phone. All he phones are iphones. The 4 functioned so instead of exchanging it out they upgraded me from the 4 to the 4s I have had 3 s far. The so called new one in the box had an issue with the speaker so w they sent me another one, of course a refurbished one because under the warranty that's what you get. The refurbished one malfunctioned the same day it would not hold a charge so after going through the entire process of activation it stopped working. So i called again they sent yet another phone, i go through the activation process once again and yup guess what this one keeps powering itself off. I asked twice to have a manager call only to have no one call. Just got off the phone with a supervisor Brian and he was of no help at all and just kept talking over me repeating the same thing { we can send you another phone but it has to be the same phone} After explaining that my entire family has been with Verizon at least 20 years and a very good paying customer, this had no barring what so eve, so very disgusted ! So much for being a loyal paying customer. i am at this point looking into changing providers and i am going to have my family do the same. Shame on Verizon and their lack of sympathy and loyalty to their customers.

Just so you know i bought a brand new phone and it was defective and Verizon did not replace it with a new phone but 3 refurbished ones ... I bought new and got back used and non functional, Soin reference to your comment i have been speaking to a company that is going to honor replacing a defective new phone with a new phone NOT A REFURBISHED ONE .. i will honor my contract and as soon as its up i am out and i am taking my family members with me to another company one that respects the loyalty of their customers!

also to add to your comment when you are giving a company over 130 a month for the last 20 plus years not including your entire families monthly bills, which my sons is 130 and my daughters is 160 the least they can do is take a customer out of a phone that clearly has issues and put them into something they are not going to have problems with. In reality lets face it the company would lose nothing considering when you purchase a plan they give the phones away! I had so many legit problems and no one and i mean no one would help or even have a manager call me! They dismissed me like i was a pain to them. I have an 83 years old mom who just had major surgery and an 91 year old aunt with cancer and i am taking care of both of them and having these phone issues was a huge interference. I had no phone for a time then had to run around and wait for phone to be delivered and activated only to have them fail. All i wanted was for the company to step up and take me out of the Apple phone and downgrade me to the Galaxy 3. After what i went through they should have jumped at the opportunity to correct an issue that was clearly not my fault!

After my experience with Verizon, I would hardly call them competent. I had all 3 services with them (internet, tv, phone) and decided to move my phone service over to ooma. Well, once they got the order to port my number, they began the process of suspending my other services, too. This is after speaking with 2 representatives explicitly telling them that I wanted to keep internet and tv service, just porting/cancelling phone number. When my service got suspended (some state in between active and not quite disconnected, but you lose tv service and apparently port 80 for internet gets routed to a restore page on their site), i called and was on the phone for over an hour with a representative and someone in their elite unit with higher system privileges/access. After spending all that time, they still couldn't bring my account out of suspension or even explain to me how it got in that state in the first place. So now I'm out of luck and have to call in tomorrow to see if someone else can help. If they can't, maybe it's for the best that it gets cancelled...

I paid my final Verizon landline phone bill upon relocating to another state. Seven years later they send me to collection for a bill I never had. After contacting them, they admitted it was their error. However, my credit report is affected for 6 months with this delinquency. I’m cancelling my Wireless account because of this worthless company who ruined my credit rating.

Every month since I was paralyzed I loose my phone service with this poor quality company. I call each month and am told the same thing. We will have to shut off your service for the four days until your disability check comes in. You will also have to pay a $15 a line reconnection. I had 4 lines before I was paralyzed and so every month on top of their over priced service they hit me with another $60 . I have just set up a service with ATT and for the exact plan but with unlimited minutes I will be saving more than $100 a month and gaining a quality company that does care. 8 years with a loser like verizon was enough! I also had to buy my way out of their 4G Internet service because I could hardly connect the computer to it. I was told many times I was in a 100% covered area and can see their tower from my front yard. The ran checks on the system and found it was something in the tower but they were too busy adding new towers so they could furnish poor quality service to new customers that they didn't have time to take care of existing customers. Do make a mistake and use this P### poor company!

They bought out Alltel and when I was with Alltel I had a 3G service that was dynamite. But after verizon took over I had to ad an outside antennae. Still could hardly connect and had to reconnect several times per hour when on line. They talked me into their superior 4G failure network. Ten times worse than their 3G if that's possible. Had to buy my way out and go to another carrier. Same with their cellular service. Even Consumer Cellular is many times better than the trash verizon has.

Today my home phone went dead along with my internet service. When the person I was speaking to called me back a message came on saying that it was Verizon and my cell phone was not available right now! So she called my cell phone to tell me.
That was very odd since verizon is not my internet or HOME phone provider. In fact I have an under ground cable connected to a box which ONLY leads to the INSIDE of my home. Now how could my home phone now be a Verizon cell phone. By the way when you called my home phone, my phone did not ring so evidently my calls were being redirected to a Verizon line? Why? Does Verizon now hack into anyone's phone? How can my home phone with underground wires be somehow crossed with a cell phone which operates off of a satellite signal? Perhaps Verizon is monitoring everyone in the United States even if you do not have Verizon Service. By the way I called Verizon and the woman there had no explanation and said that there was no way the lines could get crossed. She suggested that I file a complaint with my phone company which I will do tomorrow when the technician arrives. Just thought I would share since Verizon seems to be in everyones home whether you want them there or not. Or whether you even have Verizon as your phone company.

No, I did not set my account to forward. I have learned that Verizon is using a 3rd party provider to issue phone numbers to whom ever they would like to. Who they are issuing your number to is anyones guess. Also who the 3rd party provider is also anyones guess? So they may shut down YOUR home internet and phone line anytime they like by using this 3rd party provider. A complaint ticket has been filed since they are not my provider for my internet or home phone.