Verizon review: horrible agents 218

My Chocolate phone broke in the middle of my contract. In order not to extend my contract I purchased a CHEAP no frills phone to complete the contract. It has been replaced 2x. I do not receive 90% of my calls. If my callers do not leave a voice mail, I would never know they called. Reception is terrible. Texts have to be sent atleast 4x before they are sent. Have called Tech Support & Customer Service 6-7-8x. Ive lost track. They have done tests and say everything is ok and I must live in a canyon. I live in the Desert and there are 2 towers within 2 blocks. I am convinced that until I go into a store and extend my contract I will receive a phone that works. I am frustrated. I am not available for my calls and some have been important.

They're ###s.

whatever, Expert. This person is presenting a very reasonable case and you start spouting Verizon sound bites, seems to me.

I highly recommend NOT putting all your personal info online like you did in this complaint.

They record all the phone calls. Sue them in small claims court and ask them to produce the phone call. They specifically told me they were recording our call after I asked (because I wanted to be recorded). They stated they can't retrieve them by date stamp, etc. I call bs on that. If they continue to mess with me, I'll take them to small claims court. I'm tired of the rigamarole. I'm thinking of getting AT&T. I guess I should check this board to see what their customers say. If AT&T are also a-holes, I'm going to Cricket or maybe free myself and quit the habit.

Verizon is scam. First of all, I have a BB and have the smartphone data package and the texting package but i still get data usage charges. How does that work? Second, my brother had the worst experience with them. He went in to look at phones bc he was eligible for an upgrade. when we got there, the reps said how he could get a BB tour (there was some promotion) for however many dollars and he said, I dont know. He told them the only way he'd consider gettign the phone is if he could use it in Europe for a minimal charge. he mentioned their ads in the store advertise a $40 scype plan. would that work with the BB and could he use scype to make the calls. after many questions, they assured him this plan would fit his needs and how he could use the call to check in briefly from his vacation destinations. He went back and talked to them on a couple other occasions and finally purchased the phone. So, he went on vacation, called on a couple of occasions using this scype data plan feature they were pushing and when he got back the bill was over $1, 000. he went to the store and everyone denied their part in the sale of the phone and the advertisement of the data package. I called management myself and wrote several emails to the regional VP, nothing. Each time they would deny accountability and claim he didnt use scype, he was talking on the phone and the bill is over $1000 or they would say no he used scype but thats not the plan he needed for what he was trying to use the phone for. what? no help from managers, in store or otherwise. Managers on the phone would hang up on me, blatantly tell me they will call me back and never do it, tell me they'd fix at least part of the bill and never do it. Horrible customer service, no accountability for their erroneous and misleading advertisements, incompetant sales and customer service personnel and most of all LIARS. lying to get you off the phone, lying to get more money out of you, tacking on ancillary mystery charges on every bill. If you have the opportunity to get Verizon, RUN don't walk outta that mobile branch IMMEDIATELY!

Just thought I would post back, after fighting with Verizon for 2 months I called [protected] that’s the global support cent for wireless and they were able to remove all but $100 (that showed up last month for data use even with data turned off...). I told the person what I was told when I called before I left and the BS I got from the main Verizon support, she said they see this a lot that they try and sell something that doesn't really work that way. She removed the charges and was very helpful, wish I would have called them first and saved myself all this pain...

I never seen in my life such a bad people in service company. Customer service in NY is full of assoles. They keep you waiting for an hour or more and then disconnect you or switch you to another assole. They are so rude. Even the tech comes to your home are assoles too. Keep em off.

Being a customer for 10 years, Verizon is the worst cell phone carrier! We bought BlackBerry Storms and they have been all problems. We complain and they fix our phone. They finally upgraded us to BlackBerry Storm 2 and they are just as bad. We complained again. They gave us flip phones and are charging us $140 for them. Absolutely ridiculous! So they want to charge us for phones? Then they came today and they are preowned. Lovely. just gets better. Verizon is the worst and their customer service is terrible.

I wish I could just hack my verizon FIOS TV DVR set top box so I could use it for free without all the overpriced verizon [censor].

There is absolutely no "Customer Service" with Verizon. ZILCH.

There are eleven line item extra charges listed on every monthly Verizon statements besides the monthly contract fee.

See the following list of the eleven line items listed on a monthly Massachusetts Verizon Wireless Statement besides the contract fee:

1) Property tax recovery;
2) Federal subscriber line coverage;
3) 911 Disability Access fee;
4) Federal Universal Service Fee;
5) Federal Excise Tax;
6) State & Local Tax;
7) Verizon Wireless Surcharges & Other Charges;
8) Taxes; Governmental Surcharges & Fees;
9) Usage Charges;
10) Voice;
11)Messaging.

I have just upgraded my DSL service from 3Mb to 7 Mb with a Verizon DSL and phone bundle and agreed to a 12 months contract for that bundle but after the upgrade I am only getting 1 Mb of service and internet connection became unstable and kept dropping off line. I called Verizon and their agents kept asking me to wait for repair, which I did for almost a week now. Instead of fixing the problem and hearing my concern, my calls to Verizon now take at least 15 min before any of their agents even pick up. I only call once or twice a day to hear the progress on the repair, but is being treated like this, so I searched around and found a Time Warner cable service bundle which is a good replacement for the Verizon bundle.

Can I switch over without being penalized, since Verizon is the one who breach our contract in the first place for not delivering the service?

I have the exact problem. It said i could move up to 10-15mb in speed with a 1 year contract online. So i did it. I have been paying for it sense Oct. The tech that came out said my line is rated at 5.8mb, and i am not able to get that speed. I have emailed them about a refund of the money i have over paid, and to cancel the dsl service, because they are in breach of contract. The real kicker, is that when i was on the 7.1mb plan, it was faster then what they are telling me i can get now. Doesn't make sense. I know my tech stuff pretty good, i was connecting at 6.8mb with the 7.1mb plan, you can check what the modem connects to yourself. But when i upgraded to the 10-15mb plan, it wouldn't even get to 4mb. Now they say I'm rated at 5.8mb? I'm pretty sure that's a breach in contract. I would not have renewed my contract if i couldn't upgrade my speed.

I have been with Verizon since the forced switch over with Alltel several years ago. I have had the same phone since 2017 and have not been under contract at all since 2017. I recently switched over to another cell phone company and learned that another line on my account was under contract until March 2017 so we decided to keep that phone active under a minimal plan until the contract ran out (this is all under the advice of a Verizon Customer Service Rep). Today I learned that I have an early termination fee connected to the other line which as I previously stated has not been under contract with Verizon EVER (it is an Alltel phone) and went out of contract with Alltel in 2017. I called customer service thinking this was an obvious oversight on their part and was told that the alternate line connected to my account had received an "alternate" upgrade using my line's available upgrade. Strange considering this was never authorized by me, and the alternate line is under contract until the exact day the upgrade on that line was received, and my account home page said "No Contract". When I tried explaining this to the CSR he got rude with me said he would investigate this issue further and call me back (I am not holding my breath). Conveniently there is no contract information on any of my previous bills and my account homepage connected to the line I switched over is no longer available. Additionally, we have never allowed to make changes to the others phone plans. So there would have been no way for this "alternate upgrade" to have occurred without my knowledge, and with an upgrade being available on the alternate line why would we have opted to use the alternate upgrade to begin with? In short- the alternate line is under contract until March 4, 2017- the new phone was received on March 4, 2017 (this is verifiable on the account homepage), yet the second line on the account is being charged an early termination fee when that line has not been under contract since 2017 (which was verifiable until this information was conveniently pulled from the account page)!

Verizon Fios has been a huge headache for us. They constantly charge us for the services we did not ask for. I dont know how they can do that. If we are not careful with our bills, we would pay thousands of dollars a year for unwanted services. They are very dishonest. To me its stealing from their customers and they have no problem doing it. They claim to be the largest internet, tv and phone provider but they clearly can not manage any of those services.
I recently asked for an HD box from Verizon fios, they sent be the box but it wouldnt work. I called them up and spent 2.5 hours on the phone witht hem until we got it to work. Later on the box kept turning off by itself. I call them again can spent another 2 hours on the phone until i was told i need new HDMI cables. I waited for the cables and three days later i got the cables. Hooked them up and still didnt work. Call them back again and i was told their box is not compatible to my tv. what? how is that possible? Im sure other customers have panasonic tvs too. so what do you do with them? are you going to fix it the problem or what? Each customer is paying over $100 a month for this service and it doesnt even work properly. Today we get our bill and we have been charged for paid chanells, something that we never asked for. What the hell are these people doing over there? what kinda managment is running that company? whats with all the missleading and wrong ads on tv? Just because they are too big and they have too much money can do anything they want and no one can stop them?
I am totally mad right now...and what makes me even more mad is that, i can not even call them up and tell them i am un happy with their service...they wont listen. they wont do anything...they just dont care...i can not wait for any other provider to move to this area so i could say goodbay to Verizon for ever...I have already changed my cell phone i just cant wait to move my tv and internet next...
i will not recommend verizon to anyone...not having tv or internet is better than having them...

something similar happened to my husband and I. I got a blackberry. It started having problems immediately. So i took it to the local store and asked if i could send it for a replacement. I ended up getting a certified pre-owned droid in the store instead of getting a replacement Blackberry. I paid a little over 200 for the Droid at the store. They then gave me the place to send my damaged blackberry(just the address.) I sent it out in a padded envelop to the address i was given. A month goes by and i see a charge of 500 dollars for a non returned phone! i call and they tell me that i didn't send it in a correct box and didn't have the "bar code." i complained that i was given the address by an agent and he told me that was all i had to do. They still concluded that it was my fault. I contacted Fed-ex and got a confirmation that it had been delivered. I called Verizon back. They called the warehouse and confirmed that the phone had been returned. but since it did not have the bar code and box-they scrapped it out! i was furious. first of all-i was never told to have a box/bar-code and second-when it got the warehouse why the hell wasn't i given a call that i needed to send them additional info before they just toss it in the scrap pile?. I spoke to a manager about getting a refund since this was not my fault. She took 100 dollars off for my inconvenience(i still have to pay 400?!?!) my phone ended up getting shut off till i could come up with the money and i had to pay a reconnect fee! worst cell phone company i have EVER dealt with. and all the reps are rude. One guy called my husband a liar saying that we never even sent the phone and we were trying to get one over on them! I do not recommend Verizon wireless to anyone. They have higher fees than any other provider. I ended up spending over 600 dollars for a screw up on their end, and they couldn't admit that they had messed up1

I called to order new service and after being on the phone for over an hour and giving a 250.00 deposit on my credit card, I was told that my order failed and would have to be reentered. I was told that the charge did not go through by Ms Pittman, when I called my bank the charge does appear. I called back the next day to see how I could get my money back and was transfered between the Financial Service and Customer Service Department for over two hours. Then the supervisor that said her name was Rachel LIED to me by finally transferring me back to the dept that told me already it was not them that could help... spoke with Mr. Amato and he gave me an order number and told me it would take 5-7 business days to get my money back, asked for the corporate office number and was given the number to corporate security, asked them for the correct number and was transfered to the Texas office, was told that they would call me back and that did not happen, I called back teh following day and spoke to customer relations office in Maryland and was told by Ms. Brady that she would call me the following day after being transferred for over 30 minutes, she did not call me until I called her, left a message she then called me to tell me that my money will not be refunded until 3-5 business days... DO NOT USE VERIZON SERVICE THEY ARE A RIP OFF AND THE REPRESENTATIVE ARE IGNORANT AND HAVE NO SENSE OF CONCERN OR KNOWLEDGE OF COMMON SENSE... They have got to be the most STUPIDEST people I have ever dealt with...

Put in simple terms, you ordered a line on a family plan and had this specific line for atleast a 6 year and they charged a $100.00 termination fee. . .

I truly am at a loss of words, I would hope there is more to it than that. But if that is basically the jist and what they are doing, it really does seem like a bit of robbery or perhaps extortion (the undertaking of changing phone services and number for a whole family come to mind and maybe credit rating if you refuse to pay).

I truly wonder at what level these sorts of decisions are made, how much thought is put into them, If the upper layers of these companies turn a blind eye because it brings in more revenue or if they are the ones at the wheel making these policies.

Our land line phone, with Verizon, went out approx. 5:30pm on Monday, 3/21/11. When I called Verizon repair I was told it will take five days for a tech. to come to the home. We pay extra a month for wire service, however the problem is with the Verizon line outside. I have called and spoken to an agent and the last call made this evening 3/22/11 the person I spoke to was rude and abrasive and really did not care at all about the fact we are out of a phone. Is this way more and more people are opting out of landlines and going with their cell phones? After this experience, I just may do that. I pay a lot of money, 160.00 a month for land line service and Direct TV. We don't even have DSL in the area. A populated area still cannot get internet, TV and phone. What is going on with Verizon?

I would like someone out to my home immediately! No excuses. Or this will be the end of our business relationship.

Debra Schwab
Tom Schwab

I signed up for a 2017 family plan 3 lines on 12/22/2017, which indicated that you get (10 numbers with any Nationwide Family Share Plan with 1400 or more Anytime Minutes). The salesman told me the 10 numbers are for each line. However; when my son tried to enter his 10 numbers it failed because I already used the 10 slots. When I called Verizon they told me it’s for the entire family regards of how many phones/lines we have. I complaint about what the salesman has told me, but they said that was a mistake. So, I canceled my purchase after 3 weeks and returned the 3 phones. I have paid my firs bill for the month. And I expected to get a refund from them for the 4th week. But to my surprise I received a new bill from them saying I owe them $672 for early termination I called them and proved to them that I returned the phones and that I cancelled my service after 3 weeks, but they kept telling me they have no proof, and it might take a while for them to get that information from their warehouse. I requested that they return the extra week that I paid, but after a long haggle, they told me that they are charging me $0.45 a minute and therefore they don’t owe me anything. I keep getting harassing calls from them about the $672. Needles to say it was one of my worst experiences with any service I ever used. If I rate them on a scale 1 to 10 which is 10 the best service….I would give them Minus ten (-10)

This is regarding the interview conducted by the company VERIZONE in a college at kerala.Around 200-250 students participated in that interview.but the no of students qualified in the first round is almost from the college where it is conducted only.only less students from other collges qualified.I think there is some involvement of the college management in that examination.or there may be some tie up...any way this is totaly shame.because people from other colleges are really fooled...

yes...i too have a doubt about this...

First bill I ever received was a collection notice. This is phone bill for my aunt. She is an 85 y/o in a nursing home that is going through lung cancer treatment and no resources to pay for a phone so I set this up for her and asked that it be billed to me. The nursing home set up all this information and told me I would be billed probably right on my phone bill as long as I had verizon, well I do and had been waiting for it to show up on my bill. I have had my own health issues, my husband also is fighting a very rare form of non hodgkins lymphoma and now my dad is in the hospital. I have never been to any collection agency and recent never receiving a bill and having the first one in a collection agency. Also the bill is just a dollar amount no dates of service, no services listed to even know what you are paying for. I tried calling the company but because I am not the name on the account my aunt is no one would talk to me. Client reference # [protected], agency acct# [protected] amount due $90.36

I have a cell phone that was taken over buy Verizon from Alltel. It is a safety plan with on 50 minutes on it. I went to Florida for two months and inquired with the local Verizon about Verizon to Verizon calls are free. I explained my plan and was told that Verizon to Verizon was free at all times. I again checked with Verizon in Florida and was assured that was the case. I only pay $9.95 a month + taxes for my plan and got a bill for $37.00 and the next bill was $411.00. When I called Verizon I was told I had to pay roming time for all my calls since I was out of the district. There wasn't anything they could do about it. I feel they gave me the wrong information twice. I went to the corporate store and it was a waste of time. I asked for an address and name of a CEO to write to and got nowhere. I hope there is something I can do.

ok, for over 1 year my wife and I have enjoyed a perfect service from Verizon.

Until (coincidence) the same weekend Verizon launch the Iphone 4 our local cell tower mysteriously decides to stay playing up. We have made numerous calls to Verizon about this and escalated numerous Engineering tickets (all come back the same "No Fault Found").

So - enough is enough we want out of Verizon - we have heard enough lies and BS to last a lifetime.

We have about 3 months left before we can trade our existing Moto Droid phones (for the next Verizon Offering) and about another 6 months after that before we can leave the contract.

I work from home a great deal and the dropped calls/no service is a major issue - I just cannot use the handset at home.

Verizon senior customer service worm told us that Verizon can only guarantee service to the outside of the building and so are not breaking any contract.

ok - both handsets worked 100% perfectly before Verizon made changes to the Base Station now both handsets are useless.

what it boils down to is I don't want to pay Verizon $200 per handset for an ETF, in my book they are failing to deliver on the on contract.

can anyone offer any help / advice ?

yeah - seems if I decide to stop paying the bill then I violate the contract - but if they provide service then they are free to charge me to leave.

Seems to me I am getting a rough deal here.

After your initial attempt to sort your issue out with Verizon – SAVE YOUR BREATH! These people are not interested in working with their customers. You must file a complaint with the FCC - http://esupport.fcc.gov/complaints.htm
or [protected] When I went to the FCC’s website who do you think is on their main page – Verizon. FCC just won multi-million dollar settlement from them for (among other things) overcharging customers!

After your initial attempt to sort your issue out with Verizon – SAVE YOUR BREATH! These people are not interested in working with their customers. You must file a complaint with the FCC - http://esupport.fcc.gov/complaints.htm
or [protected] When I went to the FCC’s website who do you think is on their main page – Verizon. FCC just won multi-million dollar settlement from them for (among other things) overcharging customers!

After your initial attempt to sort your issue out with Verizon – SAVE YOUR BREATH! These people are not interested in working with their customers. You must file a complaint with the FCC - http://esupport.fcc.gov/complaints.htm
or [protected] When I went to the FCC’s website who do you think is on their main page – Verizon. FCC just won multi-million dollar settlement from them for (among other things) overcharging customers!

After your initial attempt to sort your issue out with Verizon – SAVE YOUR BREATH! These people are not interested in working with their customers. You must file a complaint with the FCC - http://esupport.fcc.gov/complaints.htm
or [protected] When I went to the FCC’s website who do you think is on their main page – Verizon. FCC just won multi-million dollar settlement from them for (among other things) overcharging customers!

After your initial attempt to sort your issue out with Verizon – SAVE YOUR BREATH! These people are not interested in working with their customers. You must file a complaint with the FCC - http://esupport.fcc.gov/complaints.htm
or [protected] When I went to the FCC’s website who do you think is on their main page – Verizon. FCC just won multi-million dollar settlement from them for (among other things) overcharging customers!

what am paying for with the verizon fios tv service, all that is offer old reruns and cartoon, and spanish programs if i want to look at a another channel like star or encore i need to pay, their are no packages to choose from. when i did call the service told me they call me back to explain to me what i had purchase the only thing that the service is that i was lock in to a 2yrs contract

To whom this may concern,

I place a call to Social Services before hours and got the Verizon personnel answering service. When I made the first call and spoke to the individual, she began to speak over me then hang up. I called right back. This time I got an individual that makes a statement:” If you stop talking, I can help you. I called back a third time and asked for the supervisor, and she says to me:” You are so wound up and it is only 7:30 in the morning.

I have had a long track record of Verizon making personal comments and giving attitudes to over the 2 years along and more that would be considered a serious violation of policy that your company claims it cares so much about but treat children of God like me who are street ministers this way who are long time users.

Not to mention, I still get a bill for services that been over (supposedly) March 30th 2017 par my call back then and repeated calls on services Verizon never turned off. 2 months ago, they claimed they would pay me back knowing those services were not cut off. Got a hard time then to. I had to hang up to keep my spirit right for I trust God either way. The bible is so right about man and money today. It is more valuable than the lives of people. According to the word of God. That is wrong. Amen

I have been with Verizon for almost a year now, and I am on my sixth, yes SIXTH refurbished phone. I take very good care of my devices...no water damage, do not drop them, use a case..etc. These phones simply have malfunctioned; each one of them. You would think that after the 3rd phone they would be willing to accommodate me by sending a new phone THAT WORKS, but this has not been the case. I have spent endless hours on the phone with Verizon reps and supervisors and have gotten nowhere. They refuse to provide me with the service and respect that I deserve. Not to mention they have the rudest representatives who have no compassion for others. I've had AT&T and T-Mobile over the past 20+ years before I switched (because I heard Verizon had better coverage) and have NEVER dealt with such poor customer service. It was not worth it; I would much rather deal with better customer service and have a few dropped calls rather than deal with these robots. Verizon is a perfect example of corporate greed and soullessness in today's society. It's pathetic and disheartening...

Not for nuthin, but Verizon has over 90 million customers and it's not in their interest to keep replacing bad phones with other bad phones. Are you sure there's nothing you're doing wrong? 6 replacements is a LOT.

Just hung up after about 4 hours trying (with 4 reps) to verify pricing and technical details for FIOS "bundled" services.
Each time I called I was told something different, and never were the reps interested in hearing what the last said nor the quoted pricing.
Finally, after hearing too often that the "last person was wrong" I cancelled the order.
I felt that i could not trust them to know what their system does, nor what the configuration or technical requirements are.

This verizon feigned reaction seems eerily similar to the my i. C. System complaint involving the university of pennsylvania school of medicine. And I believe the two psychopaths (Daniel j. Rader, m. D. And linda c. Mccrae) at the university of pennsylvania school of medicine are involved.in fact, I can tie them both to this case. It's amazing, how intimately involved the psychopaths are with my life.in a strange sort of way, it almost makes me feel special — not. But really, I have never garnered this much attention in my whole life, positive or negative. This fact is what puts my mind's spotlight on linda c. Mccrae as the ultimate mastermind and supreme instigator. There is no doubt daniel j. Rader, md is blameworthy, but the fact remains that this all this all can be traced back to one person only: linda c. Mccrae back in 2017. More later... Now back to verizon...

I find it highly suspicious that verizon, a large company with millions of customers would quickly and suspiciously post $124 of a collection account to all three credit bureaus as if this is a legitimate charge without contacting me. This whole quick adverse reaction reeks of collusion with university of pennsylvania school of medicine psychopaths.

Verizon has the gall to use my ss# and dob to enter adverse information on all three of my credit reports in an effort to blackmail me into paying a false charge $124. Verizon will never see another penny — ever. I have gotten rid of my verizon pay as you go phone. Never again will I use verizon products and I encourage anyone reading this to do the same. I will not be blackmailed by an unscrupulous company who has a secret back deal with the university of pennsylvania. Wait until the university of pennsylvania employees find out what illegal activity verizon is colluding with upenn on, don't know if it's official, but it is being done.

Verizon ALSO fraudulently charged me for two months of service from someone else's account and now is trying to blackmail me in to paying by posted adverse information at all credit bureaus. What makes this worse is that my phone was pay as you go. Verizon shall not prevail.

Verizon Pennsylvania
500 Technology Drive, Suite 300
Weldon Spring, MO 63304

Verizon is a SCAM. They fraudulently charged me for two months of service from someone else's account and now is trying to blackmail me in to paying by posted adverse information at all credit bureaus. What makes this worse is that my phone was pay as you go. Verizon shall not prevail.

Verizon Pennsylvania
500 Technology Drive, Suite 300
Weldon Spring, MO 63304

Verizon is a SCAM. They fraudulently charged me for two months of service from someone else's account and now is trying to blackmail me in to paying by posted adverse information at all credit bureaus. What makes this worse is that my phone was pay as you go. Verizon shall not prevail.

Verizon Pennsylvania
500 Technology Drive, Suite 300
Weldon Spring, MO 63304