Verizon’s earns a 2.5-star rating from 1272 reviews, showing that the majority of customers are somewhat satisfied with service.
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bad company
So my husband and I opened an account with Verizon on Nov. 27th 2008. We noticed the first night that we weren't receiving service at our home. We thought well perhaps its just the location we were in and lets try to stick it out. So 14 days into the contract we receive a bill for 800.00 I was like wow for what the first bill was estimated at 240.00 and that was due to it being higher based off them billing you a month in advance. I immediately called Verizon and sat on hold for 15 mins trying to reach a rep. when they came on they placed me on hold and hung up. I was pissed so fine round 3 I called back 5 mins on hold placed me on additional hold and guess what they frickin hung up so the third time I'm fuming and the rep says take my bill to the Verizon store and let them break down the bill. So at this point I'm like I'm done with your company. So we try to return the phone equipment to walmart the next day and Verizon says that's fine but u still owe 800.00 i say well how your commercial clearly says try us out for 30 days and you can opt out if you don't like our services at no PENALTY TO YOU. Somebody tell me why they knocked the the bill down to 200.00 and charged us for the prorated cost of us having the phones and the services amenities we had with them! Verizon your liars and you false advertise and every time i see one of your customers i tell them to switch. Oh n your dead zone commercials and the can you hear me now! *** no how can they hear you when you cant even get a signal I have switched to all tel and they are great! *** a Verizon wireless shove your service and high bills up your butts.
The complaint has been investigated and resolved to the customer’s satisfaction.
bundle package: direct tv; internet and phone service for $99.00 a month for a year
I've been a customer of verizon phone services for 10 plus years and i get a phone call from verizon rep. asking if i would like to upgrade to a bundle package . you can get internet, direct tv and phone service all for one price of $99.00 for a whole year. i agreed and order the service. my first bill was amost $250. dollars so i call the customer billing...
Read full review of Verizon and 6 commentsscan, billing, customer service
Verizon is the worst company, service is the worst, and also
Poor customer service, my first bill was $350.00 the second bill
$498.00. This is the worst company i'am canceled my phone after
17 years of sevice, with verizon, fios is the worst quality,
Billing problems, I called 8 times in the last month and had
The worst experience. Please do not sing with verizon
If you need the more information please call me [protected] this is not verizon
Phone.
The complaint has been investigated and resolved to the customer’s satisfaction.
We signed a 2 year contract with verizon fios updated our internet all to receive a $200.00 gift card from American Express. The salesman told us to wait a couple of the months for the offer to take effect. We did not receive the card after 2 months, I called verizon and asked about it and was told that they have no record of us at American express and the offer had expired there was nothing they could do about it now. I have talked to them a few times with no results. I feel that if you have a signed contract that you have to honor they in turn should honor it also.
Will this even do anything?
Back in 2017 I dropped using Verizon FIOS due to various reason which include poor customer support.
I paid my final bill and was sent a refund check because I overpaid them.
Not long later I get mail from collections saying that I owe them close to $100
I called Verizon and it took 3 days of back and forth banter and several transfers until I got a customer service agent that was worth anything. She told me that it was a mistake on their part and to call the Collection Agency and have them send it back because it was a mistake.
I did that and thought nothing of it.
I rarely use credit and applied for a card last year 2017. My bank told me that this charge was on my report and we laughed it off. Who cares about $100 when people are losing houses.
Anyway, beyond I could care less other than they said it was fixed I called Verizon just to rehash the entire scenario over again. This time I wasn't playing the 3 day game.
Once again they admitted a mistake and I was put on hold then hung up on. That was last month.
Friday the 10th 2017 I receive a call from some collection agency on the same number I called Verizon to complain about this verifying all my information. Today I get a collections letter.
I am tired of this and I have no recourse other than sue Verizon for Harassment.
I wrote the FCC but other than a lawsuit I can think of nothing else.
Verizon Fios CSR Angela misleads consumer into believing they will have a prorated phone service and 1 month free of FIOS TV and Internet service from the bundled service only to find out otherwise not true and have to spend hours trying to resolve problem with the billing department only to realize they have idiot robots programed to say, I'm truly sorry your CSR mislead you but we don't offer that therefore it is what it is. In other words, to bad the CSR lied to you, you still owe $200+. Verizon FIOS billing NIGHTMARE... Verizon come get your $#it from my house and cancel me... going back to Dish network. Not worth the hours spent on the phone talking to idiot robots.
CONSUMERS BEWARE OF VERIZON FIOS!
My mother is 86 years old, lives with her 90 year old husband in Chester Springs, PA. They have been without a phone for almost a week and can’t get it fixed. Verizon has put her and myself on hold for hours at a time only to tell us they will have a technician out tomorrow and no one shows. Or they show and claim the problem isn’t theirs. My mother is depressed, frustrated and feels increasing isolated and Verizon does not care. The truth is they don't care. Once we get the phone fixed we will switch companies, after all, they don't want her business.
For about 6 months I have been calling tech support at Verizon to deal with a pixillating, stopping and starting screens on my TV. I have twice, under their recommendation changed the set top box, I even bought a brand new TV. Lastly, they came and replaced a cable. Today I had the same problem, plus a notice to activate a cable card. I had never done that before in over 4 years with Verizon. I called on both issues and got the same old song and dance. they couldn't see anything wrong on their end. So, when the sound went out on the TV, and called and went off on the tech guy. He kept saying that it was weird and he didn't know what else to do. When I threatened to throw all of their equipment out on the lawn, he offered to give me credit for one month. Whoopee. I still have the problem and they have no clue how to fix it.
Verizon salesperson from website phone number said if I upgraded to 50/50 internet and orded triple play they would give me a 300 dollar gift card to help defray the cost of switching from Directv. After installation they said there was no notes on my account about a gift card and I didn't qualify. THIS IS KNOW AS A BAIT AND SWITCH AND ITS ILLEGAL VERIZON! I HAVE REPORTED YOU TO THE BBB AND I AM USING THIS TO WARN OTHERS ABOUT YOUR SLIMY BUSINESS PRACTICES. BEWARE THEY LIE AND THEY DONT GIVE YOU WHAT THEY SAY THEY WILL.
If you are consider ing Verizon, FiOS DON'T. I subscribed in December and have nothing but problems. Their billing is outrageous. I am 3 moths into a battle to get my billing correct, receive the 3 months credit I was promised and get them to stop turning off my service.
As far as customer service, if you get a human be prepared to be told that they flat out can't help you. I was assigned a human account manager named Mark who I thought was clearing things up, but he is not allowed to talk to me anymore. It must have something to do with him trying to be helpful and issue credits. That seem to be against Verizon's policy. Also, expect to hear from their collections department; however, they won't be able to confirm the issue on you account.
If any lawyers are looking for a class action suit. I think you should look it Verizon FiOS. Just look at all the posts on the internet concerning this problem.
FiOS as a product is amazing. Verizon as a company is a joke. Stick with your current provider. I will be moving back to Comcast unfortunately.
They offer you great prices over the phone for triple plan, but when your first bill comes, watch out! My first bill (with $40 a month cell service added) was $360! AFter months of complaining it only came down to $320! When I explained the prices I was given over the phone, I was told "we wouldn't have said that" repeatedly, and they refuse to let you speak with a manager or supervisor. I wrote 2 letters, no response! Every month there was another erroneous charge that you have to spend 45 minutes on the phone to get removed. Not to mention $60 a month in taxes and fees that they don't tell you about beforehand. I understand FCC charges, but cable doesn't have to charge these fees. They tell you your first bill will have $50 credit, never happened. They told me $24 credit in May (which was actually for another overcharge) was also for overcharging us for free HBO trial in Oct! (Are they trying to say they knew back in May they would overcharge us this amount in October?)Oh, and we had to reboot internet router every 6-7 days because in their words "it had fallen asleep". They didn't offer to replace it until the night before we switched back to Cablevision. Can you believe the stupidity of it all! The aggravation was too much. After 7 months, dumped Verizon and went back to Cablevision for $95 a month WITH taxes! At least they're local and care enough to work with you. Cablevision also gives you a written invoice with agreed upon prices. Verizon leaves it an open variable to allow them to charge what they want, not what was promised. Verizon is national and it's employees don't give a crap. Decent product, BAD service.
Absolutely horrible customer service. Never issued my termination request. Never acknowledged my "return equipment" receipt and continued to state that I never terminated. Horrible representatives who kept you on hold and one call the representative kept me on hold for 58 minutes until I gave up and hung up. Denied my credit even though all records stated and verified that I had terminated. Current status is that I have written a letter to the CEO of Verizon "return receipt" and I have not issued payment to Verizon nor do I intend to. Absolutely disgusted with the treatment that I have received after being such a good customer.
My husband and I have Fios for almost a year now. We called because we moved and wanted to transfer services. According to their website when I typed in our zip code they service the area. I called 05/31/14 and was told they do not service the area and we would have to pay an ETF of $140 for cancelling. I explained we are happy with them and they cannot service us so why are we paying a fee? I spoke to about 5 different people and left messages and awaited calls just to be treated poorly and told "theres nothing we can do". I told them I would be posting on every social media and forum and website I could find and telling everyone I know about this crap.
Also, they promise a $300 gift card which we have YET to receive. So how about you keep your gift card a year later and use that for my ETF... SO IRRITATING! I am pregnant and completely disgusted with customer service today.
forced to buy verizon fios
I just bought a brand new townhome this is fanatic, but Verizon spoils the party, if you are someone doesn’t need, or want to pay $40 to $50 dollars for super-fast internet. Verizon seems to force you to buy fios, because if you have a new home, with fiber-optics, you can no longer have high-speed or DSL from Verizon. I feel this is BS, and if their really...
Read full review of Verizon and 6 commentsovercharging
Two and a half years ago I set up my residential package with Verizon, which included DSL, landline with long distance and DirecTV. This resulted in a triple bundle package, and should have been billed accordingly. I have tried to contact Verizon Customer Service on numerous occasions; but due to the fact that I work the same hours that their billing office is open, I do not have the luxury of spending 45 minutes on hold or being shuffled from one department to another. A little over a year ago, I spoke with yet another CS rep, who informed me that I should have been billed for triple bundle, and was being billed for double bundle. She assured me at that time that she would correct the error; it was never done. Again, today, I spoke with another CS rep, who looked at my account and agreed that I should be billed for triple bundle service, and was being billed at the double bundle rate. It appears that I have been overcharged $70 per month for the past two and a half years! I was told today that this would be adjusted for next month's bill, I asked to speak to his supervisor. I was transferred to Ms. Fuller, who explained that the billing errors would be adjusted for next month, but nothing would be done about refunding the overcharged amount for the past two and a half years. I find this totally outrageous, and I am sure that I am not the only person who has been dealt with in this manner. Something needs to be done, and I will take this to Tampa Bay 9 News if necessary! Let's see how Verizon likes being at the receiving end of unflattering media attention!
The complaint has been investigated and resolved to the customer’s satisfaction.
auto bill pay/wrong date
After my husband was laid off from his job I was having a hard time paying all the bills. One month I knew I was going to be late paying my bill so I called customer service and set up an automatic bill payment out of my bank account. This portion of the call was recorded. I stated I wanted the bill taken out of my account on the 16th of the month for that month. On the 8th of the month my bank account was in the negative because Alltel had taken out the money. I called and the financial supervisor stated it was Alltels mistake and the money would be back in my account iin 24-48 hours------what about the bank fees? I was told I would have to fax my statement in have them review it and I would have a reimbursement back in my back account in 7-10 business days after reviewed. Thanks a lot Alltel, my bank account isin the negative, hope I dont need gas in the next few days! I contacted Samuel Jefferson, a name and number I found after searching "alltel complaints" on the web. He is the Executive of Customer Relations and his direct number is [protected]. He was nice but told me the same thing, thats all they can do-----maybe the reps should be a little more careful with customer bank accounts.
The complaint has been investigated and resolved to the customer’s satisfaction.
billing mistake/dysfunctional customer service
In early September 2008, I was persuaded by the Verizon Sales and Service Center in Tysons Corner, Virginia to sign up for the "incredible fiber optic" Verizon FIOS package. I was assured that Verizon had great customer service, all I had to do was call. At the time I signed up, I was NOT told that my existing international long distance service with Sprint (but billed through Verizon) would be automatically terminated. This was the beginning of my nightmare with Verizon since.
First, installation did not take place on the promised date. I received a call the evening before to say that there was a screw-up on the installation because it was not properly scheduled. Installation was re-scheduled a couple of days later. But the installation was improperly done and the TV service malfunctioned for some days. A technician was sent again to fix the problem. The TV and internet has functioned well since then.
Second, a few days later, a Verizon service rep called me to say that they noticed that I had made two long distance calls overseas but I had no Verizon long distance plan. When I responded that I had the Sprint plan, they said that service was automaticall cancelled when I signed up for FIOS and I now had to sign up for the Verizon international long distance plan, otherwise I would be chraged a much higher rate. I informed the rep that I was not informaed of the cancellation. In any event, I immediately agreed to sign up for the Verizon international long distance plan. Then, over the next week, at least three different Veruizon reps called me again and again to report that I had no international long distance plan but I responded that I had already signed up for one a few days ago. The replies I got from all of them was thhat there was no record of my having done so! So, I signed up again more than once.
To make a long horror story short, in the next two billing cycles (October and November), I received an astronomical bill of about $1, 790, mainly consisting of very high charges (in the hundreds of dollars for each call) for my international calls. When we called to complain (more than once), we were told again that there was no record of our having signed up for Verizon's international long distance plan! In the meantime, to add insult to injury and inconveneince, our international long distance service was blocked by Verison for about six to seven weeks in spite of repeated complaints by phone to Verizon. It has taken me about 15-20 separate phone calls to Verizon, lasting hours at a time, to finally resolve the problem, during which Verizon finally admitted that there was a big internal billing screw-up for which it apologized and I was given a $999 credit. In the course of these repeated calls, I was constantly transferred from one rep to another and from one department to another (customer service, billing, FIOS, high toll, user verification, etc etc) with each one disclaimimng any responsibility for dealing with the problem or helping me to resolve it. I wasn't able to figure out whether this was a horror story with no ending, a clown show or circus, a deliberate cororate policy or strategy to confuse, confiound and frustrate the customer so he/she would go away, cruel and unusuual punishment, or a bad joke In fairness, I should add that a few reps (out of a total of about 20 I spoke to) were nice and helpful and I'd like to name them: Ms. Williams from Maryland, Ms. Shalida form Illinois and Ms. Shumpter.
On December 22, when the problem was resolved, I was promised that the block on my international service would be lifted immediately. But it was only lifted yesterday, January 5 (15 days later), after repeated calls again and again by me to Verizon to remind them to lift the block. I also asked for a revised bill explaining how the credit was calculated but I was told that I could not get that but that the credit (without any explanation) would be reflected in the next bill. So, how am I to know how the credit was calculated and whether it is correct or too low?
To sum up, signing up for the Verizon FIOS package was a HUGE MISTAKE on my part. I gullibly believed all the high fallutin sales talk (or ###) of the Verizon reps at the Tysons Corner, Virginia sales/service center. I don't belive that the sales reps in this office (proudly displaying badges proclaiming themselves as "FIOS specialists") have the slightest clue how horrible and disastrously unhelpful and dysfunctional their FIOS customer service is. When I visited the store last week to report my probelm, they pretended to assist me in the most nonchalant way and in my presence e-mailed the problem to the attention of their "Escalation Department." I was guarnateed a response and resolution of the problem in the next 24-48 hours durin which Verizon would call me. I did not receive the promised call nor was the problem resolved by them. It was resolved finally by me after I spoke to Ms. Shumpter on January 5.
To those who may be contemplating getting Verizon FIOS service, I would strongly recommend staying away from this company, which is so utterly dysfunctional and unhelpful. For all their hype and promises, Verizon's customer service is truly a nightmare to behold and experience.
HM, McLean, Virginia, January 6, 2009
The complaint has been investigated and resolved to the customer’s satisfaction.
Unbelievable that a telecommunications company can't figure out how to do this. I actually was very happy with the FiOS package, the internet speed, etc, but I would avoid using Verizon in the future because of their 'customer service' alone. It's an absolute nightmare of totally incompetent people combined with nonsensical auto systems. I've done this 10 times now, and here's how it works:
Any call takes 20 minutes to get to any human, and then that human is never the right department and needs you to hold again. That will happen about 5 times before you can get where you want. Once you get there, say a billing center, you will have someone who can't find your account, even when you read them every number on your bill. After they find it, they will become confused, tell you that they can't tell what your account balance is, and have no records of sending any of the letters they've been sending.
Also, the billing centers are open only on Mon-Fri from 9-4. So, unless you are unemployed or a bartender, enjoy losing a vacation day just to have the privilege of dealing with Verizon's mockery of customer service. It's kindof funny their service department sucks so bad, because the 'send-nasty-mail-to-people-we-think-owe-us-money' department never misses a beat.
I would rather pay more money, and have slower internet and worse TV, than have FiOS and have to put up with their crap.
I was talked into the FIOS tripleplay with a promise of a new flatscreen TV Jan '08, when I called to get my number changed. Finally installation happened, the guy was suppose to be there before 12noon, he told me that he works 12-8pm and that he is constantly yelled at by consumers but it is the company not him. then the nightmare began! First, tripleplay bill was not one-bill as promised but 2 bills and I was charged on each beill for my internet, then they straightend it out after 5 months of live chats and hour long phone calls, because you rarely if ever really get to speak to anyone. Now it has happend again! They tell me that I do owe this extra $500 because of my inconsistant payment history! I am wrinting to a consumer complaint advocate, awaiting reply and I will also contact the Atty gen office and the FTC. They are rude, condescending and relatively incapable of doing their job. What a mess is right!
I'm firing off a letter to them today after months of problems. I currently have a $533 bill due to charges for services not performed back in November, and am still waiting for them to credit over $200 of that, which they were supposed to do three months ago. I have to set top boxes, out of the three in my home, that have not been working since yesterday afternoon, and after which making five phone calls late into the night and again at 7:00 a.m. this morning, they are going to have to send someone out to my home to check the problems. One of which is that they sent me an HD receiver to replace a standard receiver, presumably to make up for the billing problems I have been dealing with... I should have known. Like you, I am shocked at the terrible service. Even when the sales rep is patient, nice, and doing their best, they don't seem to have the information they need, or any ability to communicate with the relevant departments. Two different customer service reps, one told me I was no longer in a contract with FIOS, so later when I had had enough and called back to cancel service, the new customer rep said I was in a two-year contract. Also, I was given an outdated, out-of-service phone number for the tech support department by the customer service rep who was trying to help me get some other exterior cabling issues resolved -- which took four phone calls and two different techs coming out to my house just to clean up the tangle of cables and weatherproof the plugs that were flapping in the wind and elements. What a mess dealing with this company
everything
Ok so i have had Fios for 2 1/2 months now. Exciting huh! never a dull moment! On the date of the installation the installer arrived. He went on to tell me how this was his first install!, hadnt seen one of these O N T things before. 7 to 8 hours later and after borrowing many of my tools and me to get the job done I had Internet but no phone. 24 hours later after many calls to Verizon's support (From my cell) the phone finnally was working. TV showed up 3 weeks later when I was told my Media Center would not work (Ill have to add 2 new set top boxes to the account) and 2 Tivo's V1.0 would not work. Ok so we got the Motorola DVR for free for 1 year that should replace the old Tivo's what a bargain because it DOES NOT RECORD ANY SOUND. It also turns itself off! Must be a wonderful power saving option huh?. So I spend several hours on the phone on HOLD (Get used to the ON HOLD thing) to be told to drop it off at the local UPS shipping office and send it off for free. I could have shipped 5 packages in the time the UPS office took to fill out the paper work Im ready for a nap. So after my wife has chastised me for ever getting her into this mess we order a Tivo Series 3 $950. Ok so what if she missed many of the season openers? Live in my shoes I said. So I go to call Verizon to order 2 cablecards for our new Tivo, I started on hold at 9:00am and by 2:00pm I gave up and drove to my local Verizon store to order 2 cablecards, sorry sir but we can't order them for you but here, she hands me the phone please order them yourself! I went home and sat on the phone most of the rest of the day, I enter my land line # and always eventually end up with Verizon Cellular which I dont have (Just trying to add services to my account) I gave up around 5:00pm. Next day I get the cards ordered after several hours but they cant be here for to install them for around 3 weeks. OK im in trouble with my wife again. While Im finishing ordering the cablecards the Phone rings and its the Verizon Collection dept!. If I dont pay the bill I paid 1 week before its due date AGAIN they will turn off my service tomorrow. I used the Verizon account # they gave and setup billpayer to pay the bill, paid it 1 week early now Im sent to collection?. They wont accept anything but a copy of the transaction from my bank. My bank does not make any copies its all electronic transfer. Luckily the next day I receive a check from Verizon for the $321.88 that I paid them a month ago? OK are they stupid or what, nobody thought to look to see if the account under my name needed $321.88 applied to it? Oh and why give me an incorrect account # printed on my bill anyway? All other bills since have had a different account number? Ok Ive just waisted another complete day of my time. All is well for several days. But now my computers cant access the Internet, dropping like flies, Im an IT person so after part of a day I trace it down (my Saturday off from IT stuff) to the Verizon supplied Westell router, Of course after multiple power starts and attempts to access the router I have to hard reset it and wait for 30 minutes for the ONT to recycle. I see a RJ45 plug that would allow me to use my supperior Dlink DGL-4500 Gigabit router wow I was going to do this but Ive been so busy on hold and fighting off the Verizon Collection service I havent had a moment to spare. So I call tech support. My ears are still ringing... I get yelled at not to touch anything that Verizon owned! OK I wont use my Dlink router, I have to wait for the Westell 100mbps piece of junk to recycle. Ok Internet is back on again, did I mention they told me NO NEW ACCOUNTS ARE CHARGED INSTALLTION FEES? They just dont call them INSTALLATION FEES they call them ACTIVATION FEES!. Oh and that Free DVR for a year has been charged on my bill. Oh and a late fee because I was dumb enough to use the account number supplied to me by Verizon. So the Verizon guy shows up and has my new cablecards, sorry but I havent done one of these before. Oh boy another rookie? Thank goodness I knew enough to help walk him through pairing an "M" card. 4 hours later I have Tivo! So yesterday I get a bill in the mail for $166? My account is current at $0 but yet Im getting my Verizon turned off again in 7 days time. I spent 3 hours on the phone last night (Mainly on hold) Brittany wanted to anyalize my phone bill and put me on hold. 40 minutes later Collections picks up and wants $166. I asked why Im current? they wanted $166 more and for what? And what happened to Brittany anyway? Desiree now laughs and says "Pay the $166 or go to billing if you want to anyalize your bill" I told her I WAS with billing she told me she was putting me on hold to check my bill? After a number of other completly worthless customer service reps Melanie and Levigne and a guy from India who was pretty nice I was put on hold again and lost the connection after another hour. Melody was able to tell me I owe $0 so the $166 is not on the system. Today I went into the local Verizon store and explained my deep dissapointment in the deplorable customer service. Funny she didnt look surprised. Her computer locked up as I sneered, she used a spare computer but to no avail there is no ammount of $166 on the account we will investgate and call you back. No call yet its been all day.
I dont have words strong enough to describe the frustration of the many lost hours over the past 2 1/2 months with the customer service dept of Verizon. It is horrific and deplorable. I will post on TheGreenButton, My3Cents, and file a complaint with the Attorney Generals Office in Washington State. This company rates about as low as I can possibly put them.
The complaint has been investigated and resolved to the customer’s satisfaction.
Comcast I'm ready to come back. Can't stand this FiOS. TV is horrible with "still photos" instead of "real TV". Internet is the pits from hanging apps to slow...slow...slow. Contracted for the "lightning fast" and got less. Comcast would pop up the web page...verizon is like dial-up for quadruple the money. New computer, new adware detects and virus is up to date. And...service stinks. Phone has a constant buzz. Just terrible everything.
After they drilled through my walls and did a shotty installation I received my first bill - way more than I expected. I tried on several different occassions to get through to customer service. I would hold for about 20 minutes and give up. They times I did get through I would just get hung up on, worst customer service ever!
So I finally got through by calling the sales number off a flyer they keep sending me to sign up. Verizon is the worst. Their internet sped is bar none the fastest but TV is JOKE and the money you save signing up might not be worth it because their customer service is sooooo bad.
Internet is good but if you want TV I would wait.
charging extra
I took Verizon FIOS tripple bundle (Phone+TV+Internet) which they adertise is $99+tax. I have been getting bill for 160 per month since last 3 month and this month I got 175 $. When you call them they wont adress your question and most of the time they will hung up the phone.
You cant even disconnect the services for that they say, they will charge early termination cahrge which is 199 $.
They are cheating people. They advertise FIOS tripple bundle for $99 per month but they bill around 175 $ every month.
Is there any way we can deal with these people or can take leagal action against them ? Please let me know on [protected]@yahoo.com
Thanks
The complaint has been investigated and resolved to the customer’s satisfaction.
unauthorized billing
I am writing today to address my concern of money not being refunded as promised to me by various Verizon high speed internet reps. I made the fateful mistake of signing up for Verizon's DSL services off a Valupak coupon I received in the mail. This offer, promising 6 months free internet service (at a value of $21.99 monthly) with free modem, shipping, and activation, expired 10/31/08 so I wanted to take advantage of signing up for this service before the end of the month.
I signed up under the assumption that this coupon wasn't indeed misleading. I verified with the CSR why I was calling in to sign up for this introductory offer.
I was NEVER informed Windows ME wouldn't be compatible with their service. I haven't had internet service at my residence for several years and have an older Gateway computer. Only after $80.84 was debited out of my account was I informed by a Verizon rep that only Vista or XP are the operating systems compatible. I feel that I was led astray by false advertising.
I ended up speaking to multiple reps in India but had no success in ever obtaining internet service on my home computer. I was subjected to lengthy hold times and there was a language barrier struggle that resulted in very frustrating communication. I also spent more money out of pocket holding on their toll free lines for 30-60 minutes on average waiting for help. This caused a significant overage of minutes on my T-mobile cell phone bill. This is costing me an additional $50.00 out of pocket!
Here is my greatest source of irritation. $80.84 was debited out of my checking account without an invoice or a call that this was being done. In this economy where I live paycheck to paycheck, this nearly caused my account to overdraw.
Absolutely aggravated, I canceled all service well within the 30-day money back guarantee. I called in and was informed by a rude CSR that my initial coupon was never honored since I don't have a home phone. She also stated that I was lying about using a coupon. Then, I was told that half of my money would be refunded on the bill cycle date of Nov. 13th with the other half being refunded upon receipt of their modem. November 13th passed with no deposit to my checking account. This led to yet another horrid experience with Verizon where I was told that the earliest my money could be refunded was now Dec. 28th. The reason? “It could take one billing cycle. Even with your 30-day money back guarantee, it could take two billing cycles."
The complaint has been investigated and resolved to the customer’s satisfaction.
I received unauthorized 3rd party account of 14.95, this just started Feb of this month, 2009. 'I did a Google search and found many complaints about this being a scam. it's Sunday today and want to get ahead of the game. I from all the Stories I've seen about this scam it seems that Verizon has no control on this or do they?
I am customer of Verizon, so I demanded Verizon to resolve the issue of letting other scam companies have control of there billing system
If you go to ESBI's website, they don't even have a phone number! You have to email them for questions and wait 2-3 business days for a response. GOOD LUCK!
Verizon is ###. Similar experience with customer service. Absolutely terrible. They are nearly impossible to understand and will tell you anything to get rid of you. My account was automatically charged by Verizon after I cancelled their service 3 weeks prior and removed my authorized payment method from my account (in other words took away their authority to charge my account). Well... they did anyway so I called customer support and they said I'd get a refund on the next billing cycle. That came and went a couple of weeks ago with no refund. Now I'm getting ready to spend another hour wasting my time with some Indian who can barely speak English on the other side of the planet. Save yourself some trouble and avoid Verizon like the plague... They will make you sorry you ever dealt with them.
bait and switch?
I ordered phone service from Verizon because they said DSL was available at my address and I wanted to get the deal they were offering. I waited two weeks for phone service to be turned on then waited another two weeks to receive the modem. Then another two days and numerous phone calls wanting to know why the DSL isn't activated yet. Then they call me and tell me they cannot provide DSL service because I am too far away from their main location. I canceled their phone service immediately and they actually did one thing efficiently. Within 5 minutes I did not have phone service any more.
The complaint has been investigated and resolved to the customer’s satisfaction.
not for windows 98?
After being convinced by Verizon Online that I need online protection, I downloaded the Verizon Internet Security Suite (VISS) which can be used on three (3) computers once you subscribe. When checking out "system requirements" there was nothing that said VISS wouldn't work for Windows 98 (and I have one old computer that has Windows 98 operating system) but, once I subscribed to VISS and was ready to install in on the computer with Wins98, a message appearred that said "this does not support Wins98. Because I have three (3) computers, if I had known that I wouldn't be able to protect my other computers I would have check around for another security suite that works with Wins98. Some things should be stated up front and not after the fact.
The complaint has been investigated and resolved to the customer’s satisfaction.
billing practices
We opted for a Verizon FiOS bundle (Cable, Internet, Long Distance) @ $99 a month late in 2007. Since that time they have charged us $140 a month for our bundle plus an additional $29 for HBO aqnd the Movie Channel, services we NEVER requested. We complained once and we were refunded $145 but started again with charging us too much. In addition, they have our billing address wrong as well as other important profile information.
This is a very poorly organized company. Hours on hold to get things corrected that THEY screwed up and then they still fail to correct the issues. Stay away from Verizon FiOS at all costs. The service is fine, but they'll kill you with their criminal billing pratices.
If anyone knows about a class action lawsuit against Verizon, let me know!
I agree! I have nothing positive to say about this company other than the service worked. They cashed my money order then sent me to collections saying they didnt receive it. I'm still finding different billing addresses online and wait on hold for the collection calls forever! Cant wait to be done with them.
Oh My Goodness
I have been going crazy with this company.. Exactly as you. They quote one price of 99.00 for the bundle, tell you the first bills will be high and then you will be charged the 99.00.. yet each bill is wrong and of course always more money in Verizons' favor.
On hold on line on phone for hours on end. No one knows what they are doing. Uncaring supervisors as well.
The service itself for the tv and phone are good but the billing system and personnel are awful. They take 7 steps to correct a simple problem and then it still isn't right. I had our put on vacation hold..instead the girl just cancelled our call waiting and caller ID.. They of course couldn't just put it back, , they had to rebill and rebundle all over again.. Of course now I am getting insane bills.
I am ready to pay the 200.00 to break the contract. They are HORRIBLE
I would get in on a class action as well. We have been overchanged number times and they can't seem to fix it.
idearc media verizon yellow pages super pages
I honestly did not know the ad was running because there hasn’t been one single call… ever…at all; i’m so glad the rop talked me into this and signed us up. I would like to personally thank idearc media for zero results.
I remember another entry in the notes now regarding the placement of the advertising; that my company would be inundated with phone calls as a result of the advertising resulting in many new customers, even before the first payment was due and how hundreds of people that the sales rep spoke with every day, need and are currently looking for this company’s services. so I want to personally thank your reps as well for the false advertising to sucker money out of growing companies with false claims, fraudulent business practices and false advertising.
I am sorry that you are not happy with yellow pages. I was looking online and found a website that your business can have a FREE ebillboard. Just go to seekshallfind.com. I was talking to my friend Mike and he has a ebillboard and he is happy with his ebillboard.
We are never pleased when one of our clients is unhappy. Please give me the opportunity to review your issue. I promise someone will get back to you within 48 hours with an update. Please provide me with the following information and email back to me at: customerservice@Idearc.com
Your Full Name and Title:
Business Name:
Business Telephone Number:
State in which your Business resides:
Your Contact Number:
Best time to call you:
E-mail address:
Brief Complaint Description:
complete outage no tv, internet or phone service
Verizon Fios has been out for more than 16 hours now. No phone, No internet, No TV. And I cannot reach anybody in Verizon to find out why.
Update: Finally able to get through to VERIZON FIOS. I had to go back home and go tthrough their so called "trouble shoot" drill. Finally said, what I already knew, there is a "physical break" on fiber.
They can send a technician only tomorrow. And some body has to be home between 8 and 10. Why do they need somebody at home, if they are repairing the Fiber. They installed the fiber in backyard without me.
I am done with bundled deals and Verizon. I had terrible billing problems before.
Will get Time Warner for internet, DIRECTV and Vonage. At least all won't together.
The complaint has been investigated and resolved to the customer’s satisfaction.
refer a friend
referafriend program is a big scam i refered 3 friends they all got installed
and love the service however i was to recieve 150$ for each referal
but to this date everytime i call no response no solution. i
checked the website and all my friends orders are still pendig it's been 3 months. a big ripp off
The complaint has been investigated and resolved to the customer’s satisfaction.
i want to know where my refer a friend money is? its been almost 2 months and i have gotten 0 dollars. is this a big scam? if it is i will write to better business bureau and consumer affairs dept.
i refered a friend its been almost 2 months. i have not received anything yet. i will not refer anyone else until i receive my 150 dollars. i left an email on april 6th and have not even gotten a response. is this a scam? please answer my email and send me my 150 dollars. signed an unhappy customer...
verizon can charge you for service even if you don't have it!
I purchased the phone including the plan one and a half years ago (Around June 2007) . A year into the contract i was out of college and had secured a new job in a new location, i got none or barely any reception in the area. I called up Verizon - spent a lot of my time on the phone with tech support/ customer service - they could NOT resolve my issue. But as stated in my contract they are only obligated to provide me with service in my "home location" or "primary location" and it has to be inside (not outside) even though i spend almost 10 hours of the day at work. Several months later i started to experience trouble at my "primary location", after more then a few phone calls a troubleshooting ticket was put in to test the service at my "primary location". Nobody informed me of the progress, not a phone call, email or text. Finally i called up and they said that they had determined that there was no network issues in my area, they also noted that they did not test the network in my primary location because they were not able to step foot on my property as required by law.
Wait a minute though, i signed a contract which agreed to provide me with service at my primary location, but they couldn't even test its availability there? Verizon has a contractual obligation to provide me with service yet they failed to do so. Yes Verizon my "street" or "area" has service but i do NOT. I often have to make calls off property or while driving at a huge inconvenience to me. They were convinced it was my phone, so they sent me a new phone, not a working phone of course, a broken one - the phone's screen went completely white. So then i had no service AND a broken phone. I had to send that one back to to get it replaced. They still refuse to cancel my contract. If they had sent a technician to my house they would see that i don't get any service at all. They are not holding up there end of the bargain. I am frustrated and upset, i will not be reimbursed for the hours i spent with them on the phone nor the trips to Fedex to return the phones and despite Verizon's claims i still have no service at my primary location and they want me to play the early termination fee.
Additionally i have to put up with the pain and frustration of talking with different Verizon employees at all hours of the day - some gave me a lot of attitude and were very rude. I have spoken with over 5 customer service representatives and over 5 "engineers" many oh which who had a thick accent, making hard for me to understand anything they were saying. Each time i had to re-explain my entire story. This is a cutout from their ''Worry-Free Guarantee ''If you ever have a problem, it becomes our problem the first time you call. No run-arounds, no hassles. If your issue can't be resolved during the course of your first call, we will take the responsibility to get back to you with an answer.'' No Verizon the problem is you want to charge me bogus fees and take my hard earned money so your board members can all have there own private jets. Seems to me corporate Verizon spends more time playing minesweeper then serving there customers.
Ultimately Verizon can keep you "locked" into a contract if you have service in the "area", i plan to file complaints with the BBB and the FTC, hopefully Verizon will no longer be able to get away with this.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased the phone including the plan one and a half years ago (Around June 2007) . A year into the contract i was out of college and had secured a new job in a new location, i got none or barely any reception in the area. I called up Verizon - spent a lot of my time on the phone with tech support/ customer service - they could NOT resolve my issue. But as stated in my contract they are only obligated to provide me with service in my "home location" or "primary location" and it has to be inside (not outside) even though i spend almost 10 hours of the day at work. Several months later i started to experience trouble at my "primary location", after more then a few phone calls a troubleshooting ticket was put in to test the service at my "primary location". Nobody informed me of the progress, not a phone call, email or text. Finally i called up and they said that they had determined that there was no network issues in my area, they also noted that they did not test the network in my primary location because they were not able to step foot on my property as required by law.
Wait a minute though, i signed a contract which agreed to provide me with service at my primary location, but they couldn't even test its availability there? Verizon has a contractual obligation to provide me with service yet they failed to do so. Yes Verizon my "street" or "area" has service but i do NOT. I often have to make calls off property or while driving at a huge inconvenience to me. They were convinced it was my phone, so they sent me a new phone, not a working phone of course, a broken one - the phone's screen went completely white. So then i had no service AND a broken phone. I had to send that one back to to get it replaced. They still refuse to cancel my contract. If they had sent a technician to my house they would see that i don't get any service at all. They are not holding up there end of the bargain. I am frustrated and upset, i will not be reimbursed for the hours i spent with them on the phone nor the trips to Fedex to return the phones and despite Verizon's claims i still have no service at my primary location and they want me to play the early termination fee.
Additionally i have to put up with the pain and frustration of talking with different Verizon employees at all hours of the day - some gave me a lot of attitude and were very rude. I have spoken with over 5 customer service representatives and over 5 "engineers" many oh which who had a thick accent, making hard for me to understand anything they were saying. Each time i had to re-explain my entire story. This is a cutout from their ''Worry-Free Guarantee ''If you ever have a problem, it becomes our problem the first time you call. No run-arounds, no hassles. If your issue can't be resolved during the course of your first call, we will take the responsibility to get back to you with an answer.'' No Verizon the problem is you want to charge me bogus fees and take my hard earned money so your board members can all have there own private jets. Seems to me corporate Verizon spends more time playing minesweeper then serving there customers.
Ultimately Verizon can keep you "locked" into a contract if you have service in the "area", i plan to file complaints with the BBB and the FTC, hopefully Verizon will no longer be able to get away with this.
I am getting no response, not surprised
I am paying for DSL and my service takes 15-20 min. to open, WHY?
I am among the thousands of unhappy Verizon Wireless customers. Recieved a Blackberry Storm by mail. Activated by an in store representative, only to later find out that I was being billed for a Data Plan subscription that I was not informed of beforehand, and that I did not accept. Attempted to return the phone numerous times, and have dealt with Customer Care a half a dozen times. Its been 8 months.
Finally I discovered how to reach the Executive Relations team at Verizon Wireless. They are the only ones who can help resolve your problem, short of having an attorney contact them. BTW, I subscribe to Pre-Paid Legal for $35 a month, and their attorneys at no additional charge, will contact Verizon Wireless. Find me on twitter.com/verizoncustomer .
Share your experiences online and then email me at verizon.sucks@yahoo.com . I will forward you important contact information to reach the real decision makers at Verizon Wireless, the Executive Relations team.
"There" generally refers to a location (i.e., over there). "Their" implies ownership (that is their car). "They're" is a contraction for "they are". Now, what college is it that you graduated from? Think I may just file a complaint with the BBB for allowing students to graduate with grammar skills less than that of a second grader. Sorry to be harsh; just a pet peeve of mine...as well as is people who have nothing better to do with their time than complain. Enjoy your life! Don't focus on the negative! Make a positive difference in the world! There is too much pain and suffering as it is - no need to add to it.
dsl service stinks
I have tried for 2 months and at least a dozen calls to Verizon to get them to cancel the "additional" webspace I purchased. Each month they promise it's handled and nothing happens. No refund but the charge stays. It's amazing how easy it is to add the additional webspace but impossible to get it removed. To date it still isn't removed and their "on-line" idiots keep sending me to billing who sends me to Customer service who sends me to tech support who sends me to billing who sends me to CS and on and on. I really hate Verizon.
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud and scam
We have the family plan with Verizon Wireless. We bought two phones in June 08. One phone we paid full price. Then without my knowledge, Verizon credited our account $50 and said you get $50 credited to your account for this phone and extend your contract for one more year. I didn't agree to this. Then my daughter has had problems sending and receiving text messages with this phone, it's a Motorola, every since she has had it.They said 'Oh, the software needs updated'. The phone was only three months old, why didn't they put updated software in it to begin with? So the IT guy said we've done this and your phone is good to go. Guess what, we're still having problems. Then today, I find out from another customer service rep at Verizon, they really didn't update the software because it has to be taken in to a store location to have that done. She admitted the IT guy lied. On our other daughters cell phone, the second phone, it's a razor and it was purchased in June also. The screen is blank and cannot she if she has a text, voicemail or who is calling. These phones are only three months old so we shouldn't be having software issues or any other problems. Neither of these phones have been dropped or ever gotten wet. It is manufacture problems is what Verizon told me. So since Verizon is selling these phones why do they not have to be held accountable and make good for the junk phones the consumer's are receiving. Not to mention paying good money for? Instead they blame the manufacture but that doesn't help us any whom is holding the junk phones Verizon is selling to people. Just an idea: could Verizon be doing this so that customers will upgrade then have to sign a extended contract? I have been dealing with these issues and trying to get these phones replaced but Verizon wants to replace them with refurbished phones. I wonder where & why they have so many refurbished phones? I paid for a new phone not a used phone that obviously didn't work either or else it wouldn't be refurbished.
The complaint has been investigated and resolved to the customer’s satisfaction.
Im stuck with verizon and hate them. Smart phones need for speed game becomes preloaded. I was charged for this game because it was opened. they could not show that I had played this game and after much dispute they credited my account. They know consumers of a Smart phone will be overwhelemed and easy targets hense why when I disputed this charge they quickly changed tone. Also on my other line theyre have been monthly charges for tetrus & pacman that i have never played and have no way to my knowledge to prove i never down loaded. Worst service ever. I am not completely paranoid of all cell phone games that I dont even understand how they are so called downloaded!
Verizon has ripped me off too. I paid a one time fee for a game, was supposed to be unlimited uses. I have been billed for it every month since. Verizon simply lied when I contacted them. What awful service. There should be criminal charges filed against Verizon for fraud!
multiple nuisance status reports
Example message below. Since Saturday, email msgs to about six or so friends of mine--ALL of whom are Verizon clients--have resulted in multiple (over a hundred is 24 hours) and continuing Delivery Status Notifications. (Similar msgs to other friends do not generate delivery problems or notices.) Note that the subject is not listed. If Verizon cannot clear up this backlog soon, I'll have to take this problem to Federal authorities. Russ Breighner [protected]@comcast.com
This is an automatically generated Delivery Status Notification.
Delivery to the following recipients is still underway after 34.3 hour(s):
* [protected]@verizon.net
Will keep trying and contact you if the message can't be delivered permanently.
Reporting-MTA: dns; QMTA03.westchester.pa.mail.comcast.net [76.96.62.32]
Received-From-MTA: dns; OMTA13.westchester.pa.mail.comcast.net [76.96.62.52]
Arrival-Date: Sat, 06 Dec 2008 12:25:40 +0000
Final-recipient: rfc822; [protected]@verizon.net
Action: delayed
Status: 4.1.1
Last-attempt-Date: Sun, 07 Dec 2008 22:46:16 +0000
The complaint has been investigated and resolved to the customer’s satisfaction.
the same thing was happening to me. I think they finally fixed the problem as I can now email my mother. They accused her of blocking me and her grandsons. I would like to know why when I send emails to everyone in our family, everyone gets them EXCEPT my mother who gets it several hours later (if at all). The question was asked to customer service and they're reply was to do a few in the TO: and the rest in CC:...well guess THAT fixed it...we don't know so do it this way and that's it
I have Comcast broadband and have the EXACT same problem. EVERYTHING I sent within the past week to my friends with Verizon.net has been undeliverable--I get the same message stating they have been trying to deliver, but cannot.
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About Verizon
One of the key strengths of Verizon is its extensive network infrastructure, which includes thousands of cell towers and fiber optic cables. This infrastructure allows the company to offer fast and reliable wireless and internet services to millions of customers, even in remote or rural areas.
In addition to its network infrastructure, Verizon is also known for its cutting-edge technology and innovative products. The company has been at the forefront of the 5G revolution, investing heavily in the development of this next-generation wireless technology. Verizon's 5G network is already available in many cities across the US, offering faster speeds and lower latency than ever before.
Verizon's commitment to innovation extends beyond its network technology. The company has also developed a range of products and services that leverage the power of its network to improve the lives of its customers. For example, Verizon's Smart Home products allow customers to control their home security, lighting, and temperature from their smartphones, while its Virtual Visits service enables remote medical consultations with healthcare providers.
Overall, Verizon is a company that has earned its reputation as a leader in the telecommunications industry. With its extensive network infrastructure, cutting-edge technology, and innovative products and services, Verizon is well-positioned to continue providing high-quality services to customers across the US for years to come.
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So you are having bad service at your home, and you decide to call customer service from what I assume is your home... and every time it goes to talk they hang up, could it be possible that they dropped the calls? Then instead of going to the store to find out why the bill was 800 you rushed to the nearest walmart and return the phones... hmmmm... personally the way it sounds, if you were to come up to me in the streets and ask me to switch I would think you were crazy... cause you kinda send off the crazy vibe!
i say well how your commercial clearly says try us out for 30 days and you can opt out if you don't like our services at no PENALTY TO YOU...by no penatly they mean the early termination fee for cancelling the contract within the 30 days. when you sign that contract you agreed to the charges. you can also ready the customer agreement at any time by visitig verizonwireless.com
responsible consumerism...thats all i'm going to say
Actually, the free "test drive" is 15 days, not 30. In that instance you return the equipment and owe nothing. The 30 day guarantee allows you to return all equipment but PAY FOR THE SERVICES YOU RECEIVED! I can't tell you how many people I've talked to that sign on the dotted line but fail to understand EVERYTHING they are agreeing to. Please, PLEASE read the contract! All of it, and take responsibility for your own stupidity. Pay the damned bill. You received the service and you agreed to the terms. And I can guarantee you one more thing. The liklihood of a rep hanging up on you is remote. Absolutely not twice. The call was probably dropped. You did say you had questionable service, right? And no, I don't work for Verizon. Just plain sick of deadbeats.
yeah that last comment was pretty stupid and you are stupid if you went to alltel to get away from VZW.
guess you didnt hear yet that verizon owns alltel, have you?