Verizon review: Rude manager towards new customer

Monday October 23, 2023, I called the Verizon Cellular Service store at 5514 Olive St., Pine Bluff, AR [protected] to see if they had a "hot spot" I could purchase for my computer and what costs would apply. Keenon a sales representative said they have one and it would be $10 for the line per month and $50 per month for the device. I went to the store and spoke with Keenon. In the process of the sale he did tell me it would be a total of $90 per month since I didn't have my cell phone service with Verizon. I wasn't happy about that, but did want the hot spot and service since my husband and I just moved from Rudolph, WI to Sherrill, AR. I provided my drivers license and Medicare card to prove who I was and it took some time to get the authorization to open the account. Keenon was patient and helpful calling several times to get my info updated quickly as possible. He was having problems with his i pad and computer getting my sales finished. I went in at 11:30 am and waited till 1:30 pm for my hot spot and new account. He said he needed his manager to override something to finish my account, he motioned to her to come help, 15 minutes later I said I was leaving if she couldn't get my account finalized. When she finally came over she talked to Keenon, but not me. I told her I'd been waiting two hours. She never acknowledged me, never introduced herself, never said I'm sorry it's taking so long or I'll have this done quickly. NOT ONE WORD TO A NEW CUSTOMER WAITING IN HER STORE FOR TWO HOURS. The sale was never completed and she gave no reason why she couldn't complete the transaction. I left the store. That manager lost this new customer. Verizon needs to be aware that the manager of this store needs further training in dealing with people in an appropriate manner OR a different position. Keenon the sales rep tried but his manager did nothing. I found service elsewhere.