Verizon review: no signal at work 8

Every other phone provider has service throughout this building but Verizon. They installed the range extender free and it only works within 10 ft of the extender. Every year the signals here kept getting worse and worse till there is nothing. Now they admit there is nothing they can do about, but still cannot let me out of my contract. I offered to keep my other 4 phones with Verizon and they still said no. So no YOU are wrong sir. You should not have to pay for a service that once worked and should work at a location in a major city like Pittsburgh. I know there are dead spots with cell phones, everyone knows that. They admitted there is a problem here and cannot do anything about it. Ok then can I be permitted to get a phone that will? No. Even if I keep a 4 phone family share with Verizon. no.

So there is no getting over it dude. I pay them a lot of money for service that is in their prime reception area that once worked fine. Now I cannot make or receive calls for 10 hours a day. Are you willing to pay for that? I'll bet if this happened to you your opinion would be VERY different.

MartMart. I worked with them for months on this problem. My building had decent service even a year ago. The building on each side of me including the Pittsburgh Convention Center has fine reception. At&t, Sprint, T-Mobile and even Cricket can get decent signals here. I worked with Verizon on this issue very patiently and provided them with access to the building to conduct tests and eventually install the range extender this morning. It works within 10 feet of the extender at 2 bars of service. The extender was installed in a data closet roughly 75 ft from my office. So I did work with them, never asked for money back or a discount. Additionally my email service has stopped working multiple times and i get dropped calls even at home with 4 bars of service. I can live with the other problems as all carriers have them, but there is no excuse period for forcing me to pay for a service that is nonexistent.

Would you be willing to pay for a service for 2 years at full price when your service fails completely where it once worked? Would you really just deal with it? I don't believe that for a second.

I am not unreasonable or "stupid" as you put it MartMart. People like you make comments like that at safe distances via the web, but would never have the guts to say it to somebody's face. You sir are unreasonable and pathetic.

Stealth Pilot,

You are missing the point. The service worked fine before now doesn't work at all. I would not have renewed my family share or 5 phones if I knew my service was going to stop where I work 5 days a week and some weekends. It was not a dead spot until a few months ago. It's not just my phone either. 12 other employees here have the same issue I do.

I understand that cell phones will have dead spots and from my experience Verizon has the least overall. Today there is no signal here and there is no fix for the issue. Nothing changed in this area, no new building went up or towers come down. If it worked fine up to a few months ago and they had nothing but my praise till then, why should I not be entitled to question why they feel the right to hold me hostage and take my money when i get nothing in return. This is my business cell phone. I work two jobs, one of which is my own company that I use this phone for contract work. I can't accept not having service when it will directly effect my ability to respond to potential clients. Verizon should either fix what once worked or allow me out of my contract on this phone. Plain and simple. Is it not unreasonable to ask for this one line to be released when i am keeping 4 other lines with their service? That's not unreasonable and i have 12 folks here so far that agree. Verizon needs to do the right thing.

Stealth Pilot,

No new buildings, no new towers, no new maintenance (I work with the facility manager) no changes to the area which is one of the least active areas around Pittsburgh. The only thing that has changed is we laid off 300 people and cleared off 5 floors that are now vacant with no furniture at all. So if anything the signal should be better. Bottom line is I purchased their service based on having service at my place of work that happens to be in a major city they brag about their 3G speeds and service. The fact that it stopped working is not my fault or my problem. That problem belongs solely to Verizon to solve for their customers. It amazes me that you and MartMart would think I'm being unreasonable. You honestly feel as though Verizon has every right to charge me monthly for no service? Really? Wow. My colleagues are getting a big kick out of this board to today. Thanks for providing such great entertainment.

It's not just me it's at least 13 (including myself )that this now happens to. The fact that their service map states full service in the city of Pittsburgh and the fact fact it worked fine up to a few months ago is not a valid excuse at all. The fact is I don't care about 90% of the other paces the phone works. I need it to work at my place of work where I conduct the vast majority of my business. Home is the other location where it works but drops calls constantly. I signed a new contract with them based on the service I had experienced at that time with the expectation that that service would continue. That's not unreasonable at all and everyone here agrees and even one better.

KDKA TV's consumer troubleshooter has taken my case for broadcast Andy Sheehan in the coming weeks. I supplied him with all email communication, copies of messages left on my answering machine (which each conflict each other), times and date history of all communications. Best of all is we will film a call on speakerphone in an attempt to get resolution and Andy will call on his own as well. he took the case based on the messages left on my home answering machine where they admitted their was a signal problem in the area, then claimed the signal was strong and a third claiming the tests were below their signal standards. Also they claim that I do not have records of any dropped calls or email service. My call to Andy was dropped too so that was icing on the cake. He wouldn't take it if he didn't think he could get their attention. Now I will have their undivided attention.

Your entitled to your opinion, but it's in the minority for sure. KDKA TV would not take a case like that if the didn't feel like Verizon wasn't being fair and 99% of their cases are settled. Andy called them and was elevated to some department called "Executive Relations". They turned on the charm and will contact us Tuesday with their response. At least they will review this thing. BTW. Andy Sheehan goes on TV not me. He goes to their Cranberry customer service office and makes calls to report on their resolution. Rather than having anything aired on TV they will finally be forced to offer something when they could have easily avoided this situation.

A fool sir would be anyone who pays for a service that works at the time of purchase, but stops working without any kind of compromise regarding the bill.
If I shoot a 2 hour long video segment for a client and and the tape turns out defective do I have the right then to say they have to pay in full? Tapes are not guaranteed to function properly every time and says so in the fine print of the labeling. Is that an out I can use now to collect and not deliver?

Cell carriers seem to be the only business that has the right to hold you bound to something and not guarantee the product. I understand so many things factor into cell interference that they cannot guarantee service everywhere. I have worked in that same building for over 13 years as a loyal Verizon customer with service that worked. Now it suddenly doesn't and you feel I am the fool and should just live with it and continue to pay them? I would love to run that by the masses.

Steath Pilot, there is more to this story than just the reception at my place of work so I'm focusing on that and have learned to live with the rest:

Problems since resigning in June:

-1st Blackberry Bold I purchased started turning itself off for no reason and freezing up. They swapped it for another one with Worry Free Guarantee. Purchased 5 phones total and renewed my family share.

-2nd Blackberry Bold arrives and this time loses it's connection with the email and web host routing table regularly. They won't replace because their Worry Free Guarantee only covers 1 replacement phone. I had to pay a restocking fee for another.

-3rd Blackberry Bold arrives seems to work well for a few days then, no voicemail icons appearing on phone when I have them, email & web communication starts failing again. Tech support resets my account over and over. Calls at my house with 4-5 bars of service routinely drop in any conversation longer than 3 minutes (to land lines or cell).

This all with no service at work now after 13years. Numerous colleagues with Verizon now have the same issue at work. So it's not just about the lack of a guarantee of signal here. I never mentioned these other issues when trying to get the reception thing at work resolved. I am reasonable and was willing to live with the other issues as long as I can make and receive the calls I have been able to for 13 years in a prime coverage area. It amazes me that someone would actually think that this is unreasonable. Well the people that do this kind of consumer protection service stuff agree with me. They are interested in exposing Verizon's Worry Free Guarantee for only covering one replacement without a charge. All I want is my damn phone to work again. This is 2010, shouldn't coverage be getting better not worse?

MartMart, my apologies. My comments were directed at Stealth Pilot rather than you. Wireless Guru has a great point though. I am currently shopping my Bold on eBay. I also have a Storm 2 still which I will activate in place of the Bold while I port over to AT&T. What I get from the Bold off eBay will easily cover my term fee with Verizon, I just wish I thought of that myself. Then I plan to sell the Storm 2 on eBay and use that to pay the fee on another 1 or 2 lines and port them over as well. I will sell all my new Verizon phones online since they are all current models. By doing so I will be able to cover the entire cost of the termination fees for all the phones. It feels good using their new phones to do it too. Got word too from KDKA TV regarding my case.

Any Sheehan their investigative reporter received a call back yesterday saying they were miffed as to why the signal just went away when it was fine for years. There is no new construction or changes to the area so they do not understand what would cause this. They are prepared to offer me a month discount in service and elevate the ticket to investigate the problem further. They may want to place the extender directly in my office, which would not be fair to the others at my location. As far as I'm concerned it's too little, too late.

I'm cutting my ties to Verizon the company in whole. I called to have my Verizon Fios TV-Internet-Phone account cancelled before the 30 trial period. I've been with them for years too. I signed up for Comcast Infinity thus eliminating Verizon from my life completely. Amen.