Verotel Merchant Services / VTSUP.com’s earns a 3.1-star rating from 115 reviews, showing that the majority of merchants are somewhat satisfied with payment processing services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Replied
unlawful charges
For the past couple months i have been continuely charged by vtsup.com for an unknown transaction. Beginning to feel as though i am being unlawfully charged, there have been multiple $30 transactions on my account. I have zeron understanding as to why this is being charged to my account, over $60 from this ‘vtsup.com' has been charged to my account, i expect to be reimbursed for the fraudulent charges being made to my account...
The complaint has been investigated and resolved to the customer's satisfaction.
I'm sorry to hear you are unfamiliar with charges made using your credit card.
Please, kindly contact livesupport@verotel.com to be assisted, and possibly be refunded if these
charges were not made by you.
When you contact Live Support, kindly inform them of the first 12 digits of your credit card, in order for them to track
the transactions made with this card that used our payment processing.
Kind regards,
Verotel Support
Replied
pagamento con carta illecito
Vi informo che in data 15/01/2019 e 22/02/19 mi sono stati prelevati dei soldi per un totale di 79, 90€ dal conto corrente da voi senza che io autorizzassi l'operazione. Vorrei ottenere un rimborso il prima possibile e cancellare qualsiasi tipo di iscrizione dal vostro sito (cosa che credevo fosse già stata fatta). Conto su una vostra tempestiva risposta prima di procedere per vie legali.
Daniele Cecchini
The complaint has been investigated and resolved to the customer's satisfaction.
I'm sorry to hear charges where made without your authorization.
Please, could you kindly contact livesupport@verotel.com and give them the first 12 digits of your credit card in order for them to track these transactions and be able to assist and refund you for these transactions.
Kind regards,
Verotel Support
Replied
unauthorized credit card charges
Hello.
My name is Luigi Mastroianni and I write from Italy.
Today I saw that there is an unauthorized charge on my account. I do not remember buying anything for that amount. Can you give me explanations before I turn to the authority? What would I buy?
Maybe it's just a misunderstanding, but I do not want to lose my money.
Thanks and good job.
My email address: luigi.[protected]@email.it
Luigi Mastroianni
The complaint has been investigated and resolved to the customer's satisfaction.
I found multiple transactions for a website called Scopamici. I have
refunded them and blocked the users' information in our system.
Kind regards,
Verotel Support
Replied
prelevement frauduleux de votre part
Mesdames messieurs de vtsup banana sta
vous avez preleve le 27/12/2018 et 30/01/2019 les montants de 34.95 euros deux fois
je n ai aucun abonnement avec vous
je vous prie de me rembourser les 69.90 euros immediatement sur ma carte master nickel numero commencant par 5290 et se terminant par 5700
vous exagerez dans votre facon de prendre de l argent sur les cartes
zibo
The complaint has been investigated and resolved to the customer's satisfaction.
In order to find the transaction in our system, we would need to have the first 12 digits of the card number. Please don't share it her, but email it to marcel@verotel.com. We will take care of the rest.
Kind regards,
Verotel Support
Replied
prélèvement inadmissible
Bonjour je vous contacte car vous m'avez prélèvement sur mon compte bancaire la somme de 34, 95 le 24 janvier 2018 avec le numéro de carte bancaire commençant par 497598 et fini par 0340 ceci doit être une erreur merci de faire le nécessaire pour faire un remboursement au plus vite car sinon je vais portez plainte
Merci de votre réponse rapide
Cordialement
MR desmurs
The complaint has been investigated and resolved to the customer's satisfaction.
In order to find the transaction in our system, we would need to have the first 12 digits of the card number. Please don't share it her, but email it to marcel@verotel.com. We will take care of the rest.
Kind regards,
Verotel Support
Replied
cargos no autorizados de la tarjeta de credito
Mi nombre es Xabat y solicito el reembolso de 29, 95€ mensuales (casi 260€) de todo el año 2018 ya que yo no he autorizado y no he aceptado en ningún momento nada de esta página o wep. Me han ido descontando entre los días 15 al 19 de cada mes. No sé qué publicidad es, solo se que me han ido cobrando. Lo único que pido es que se me devuelva el dinero y se resuelva esto lo antes posible. Muchas gacias!
Reclamo
Preg.ma Verotel, sonoa richiedere la sospensione immediata dell'addebioto mensile di € 29, 95 sulla mia carta di
n ° xxxxxxxxxxxx3895 intestatala sottoscritto, sig. Sansotta Luigi. Inoltre le chiedo il rimborso della suddetta cifra.
Qualora non fosse necessario verificare con sollecito richiesta, mi vedo costretto adire alle vie legali chiedendo spese e rimborsi.
Cordiali saluti
Replied
addebiti carta di credito non autorizzati
Mi chiamo Antony Silva.
Dopo aver attivato una prova, mi sono stati sottratti numerosi pagamenti mensili, di circa 30 euro l'uno, dalla mia carta, senza alcuna autorizzazione. Chiedo gentilmente di essere contattato, il prima possibile, al mio numero di telefono [protected]) o al mio indirizzo e-mail ([protected]@hotmail.it).
Se non verrò contattato e/o risarcito, provvederò per vie legali.
Grazie mille
Problema risolto, mi è stato detto che, si possono rimborsare solo le ultime 6 transazioni, e cosi è stato fatto. Ringrazio molto Marcel Trik per avermi aiutato.
Spero che non succeda più.
Grazie mille.
Sono Antony Silva.
Hanno risposto alla mia e-mail con le prime 12 cifre della mia carta, hanno risposto dicendomi che, hanno rimborsato le ultime 3 transazioni della mia carta, il "rimborso" non è arrivato.
Io non rivoglio le ultime 3 transazioni, io rivoglio tutti I miei soldi, sottratti senza permesso, quindi illegalmente.
Se non riavrò tutti I miei soldi, provvederò per vie legali.
Sono stato contattato, mi è stato chiesto di inviare una email a marcel@verotel.com, con le prime 12 cifre della mia carta. Ho inviato l'email, attendo risposta.
I am unable to find the transactions with this email address (another address was most likely used). Can you contact me (marcel@verotel.com) and send me the first 12 digits of your card (not the full number) number? We will take care of the refunds for you.
Kind regards,
Verotel Merchant Support
Replied
me di de baja y me siguen cobrando
Me han pasado un cargo que yo no he autorizado a mi targeta de 29, 95 el dia 3 de diciembre cuando me di de baja hace un mes según la pagina decia que ellos no yo harian la cancelacion de la subcripcion y lo han hecho pero la parte de poder acceder a sus servicios pero me siguen cogiendo dinero de mi targeta en la quiero el reembolso ya o acudire a la policia
The complaint has been investigated and resolved to the customer's satisfaction.
We have refunded the last transaction and stopped your membership. You cancelled right after the first recurring charge attempt happened. So it crossed paths.
Kind regards,
Verotel Support
I am unable to find a transaction based on the information you put out here. Can you please email me (marcel@verotel.com) with more details, including your name, email address and first 12 digits of the card that was charged (not the full cardnumber please, just the first 12 digits)?
Kind regards,
Verotel Support
Hola,
Estaba usando un servicio durante un mes [protected]) después de un mes me di de baja en la página oficial. Me cobraron 24€.
Se renovó la suscripción sin ningún permiso y a partir de el mes me estaban cobrando 16 euros durante todo el resto del año 2020, y durante el año 2021 hasta el día de hoy me cobraron 18 sin ninguna aceptación mia.
Hoy he entrado en la página oficial del servicio para asegurarme de que mi cuenta estaba desactivada y efectivamente estaba desactivada. Y por la cara me cobraban dinero durante todo este tiempo sin usar ningún servicio, y sin ninguna aceptación mia.
Exijo la devolución de todo el dinero cargado en mi cuenta, mi abogado se pondrá en contacto con vosotros para denunciar os.
Mi correo: infohorizonbcn@gmail.com
La página de servico es : https://m.buzzarab.com
Buenas tardes
Solicito la devolución del importe indebidamente cargado en mi cuenta. Anulé la suscripción a su tiempo, no pude seguir disfrutando de los servicios premium pero se me ha seguido cobrando.
Mi correo electronico es inaki_alzaga@hotmail.com.
Espero vuestra respuesta
Yo estoy con el mismo problema, o se soluciona o acudiré a la policía a denunciarlo
Dear Aiur Pinilla Busturia,
We are unable to find any information on your name. Can you please email the first 12 digits of your card to livesupport@verotel.com and ask for a refund. We will take care of this.
Kind regards,
Verotel Support
Replied
me han cobrado algo que no he solicitado
Hola buenas miren me han cobrado una cantidad de 29, 95euros pille una aplicación del cual eran 5 euros tres días de prueba y cogen y después de los tres días me pasan un importe de 29, 95 euros algo inexplicable ya que yo no pedí nada y ahora me encuentro en la situación de que tienen mis datos no se que puedo hacer como he de actuar mi Gmail es [protected]@gmail.com
Muchas gracias
The complaint has been investigated and resolved to the customer's satisfaction.
We have refunded the recurring payment of $29.95 to your account. You should have a confirmation email of this as well.
Kind regards,
Verotel Support
Replied
unauthorized charge/cargo fraudulento
I have been charged 89, 90€ to my card by this web on December 3th 2018, the card has been blocked and the Spanish Police department is already tracking the operation.
Please, cancel the operation while the money is still restrained and not taken.
Me han cobrado 89, 90€ sin mi autorización durante la mañana del 3 de Diciembre del 2018, la tarjeta ha sido bloqueada y la policía informada para el rastreo de la operación.
Por favor, devuelvan el dinero mientras aún está retenido y no cobrado.
Francisco José Morante Lozada
[protected]@hotmail.com
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for the message. I have refunded the December 3, 2018 charge to you. Please note that this is a recurring transaction for the September 3, 2018 charge that was authorized by you with a 3D secure transctions. This is a very strong customer authentication, where the card has to be present and the pincode was entered. Maybe it was not clear that this was a recurring (3 months) membership that would be charged to you again if not cancelled, therefore I refunded the charges. It's not fraud, so maybe you should tell the bank / police this as well.
Kind regards,
Verotel Support
Replied
addebito non autorizzato sulla carta di credito
Mi sono iscritto ad un sito di incontri e ho effettuato un pagamento di 5€ per una prova di tre giorni. Dopodiché mi sono ritrovato un altro pagamento non autorizzato di 29, 95€ in data 15/11/2018.
Esigo il rimborso totale e immediato in quanto non ho mai autorizzato tale pagamento. Altrimenti sarò costretto a rivolgermi alle autorità competenti e sporgere denuncia.
The complaint has been investigated and resolved to the customer's satisfaction.
Can you please send an email with more details (the email address you signed up with or the first 12 digits of the card that was charged) to payments@verotel.com?
We will take care of the rest.
Kind regards,
Verotel Support
Replied
unsubscription
04/09/2018 31/08/2018 € 29, 95 PAGAMENTO ON LINE 31/08/2018 04.30 Banana Stash Amsterdam NLD N. 641340
02/10/2018 30/09/2018 € 29, 95 PAGAMENTO ON LINE 30/09/2018 04.28 Banana Stash Amsterdam NLD N. 651466
03/11/2018 31/10/2018 € 29, 95 PAGAMENTO ON LINE 31/10/2018 04.22 vtsup.com*Banana Sta Amsterdam NLD N. 631718
Mi chiamo Michele Marcellan e dall'estratto conto della mia carta di credito PostePay Evolution ho rilevato che in queste tre date sono state illecitamente prelevate somme dalla mia carta di credito. Richiedo l'immediata restituzione delle stesse sulla mia carta. Se non otterrò risposta in tempi ragionevoli sarà mia cura adire a vie legali e denunciare l'accaduto alla polizia postale.
La mia mail di contatto è [protected]@gmail.com (mail usata per iscrizione di prova al costo di 5, 00 euro). Inoltre chiedo l'immediata cancellazione di tutti i miei dati dal Vs database. Attendo un sollecito riscontro.
The complaint has been investigated and resolved to the customer's satisfaction.
We found the disputed transactions and refunded them to your account.
Kind regards,
Verotel Support
Preg.ma Verotel, sono a richiederle la sospensione immediata dell'addebioto mensile di € 29.95 sulla mia carta di credito
n° 5311 **** **** *286 intestatala sottoscritto, Sig. Negro Emanuele
Qualora non dovesse esser effettuato con sollecito tale richiesta, mi vedrò costretto ad adire alle vie legali chiedendo spese e rimborsi.
Cordiali saluti
Negro Emanuele
Dear Emanuele,
We have refunded the 29.95 charge. It was a recurring charge for a membership. The initial transaction was authorized with 3D secure verification, authenticated by the cardholder.
Kind regards,
Verotel Support
I would like to unsubscrib from your website vtsup.com*Banana Sta. If i knowingly /unknowingly subscribed . They have taken twice 29.95€ by a vtsup.com*Banana Sta. 29.95€ is taken on 31/11/18
29.95€ were taken on 30/10/18 from my credit card .
Dear Sir/Madam,
Thank you for your message. You can unsubscribe here: www.vtsup.com.
Alternatively please email me your information (name, email address and first 12 digits of the card), including the transaction amounts that you want to have reversed. I will take care of this.
Kind regards,
Verotel Support
unauthorized credit card charges
ON LINE PAYMENT 03/11/2018 04.22 vtsup.com*Banana Sta Amsterdam NLD N. 631718 € 29, 95
ON LINE PAYMENT 02/10/2018 04.28 Banana Stash Amsterdam NLD N. 651466 € 29, 95
ON LINE PAYMENT 04/09/2018 04.30 Banana Stash Amsterdam NLD N. 641340 € 29, 95
All theese unauthorized credit card charges after my unsubscription !
For this reason I demand total compensation, reserving to report your company to the police authorities. You are also wary of implementing additional pre-credit cards on my credit card. I consider this a crime.
Replied
vtsup, banana*.com
Quiero devolución de mi dinero desde septiembre del 2017 hasta octubre del 2018, ya q los dos meses q estuve en esta año ya están pagados, q son los correspondientes a los meses de julio y agosto del año 2017 después me di de baja, y han seguido cobrando cuata, pido ingreso en misma cuenta donde me han estado cobrando de forma fraudulenta el dinero pagado de más, sino denunciare a Policía, postal, pido respuesta inmediata
The complaint has been investigated and resolved to the customer's satisfaction.
Please contact us by email (including more information on your membership like email address and the first 12 digits of the card that was charged): payments@verotel.com
You can send your email in Spanish if you prefer.
Kind regards,
Verotel Support
unauthorized payment
I ask to stop immediately furhter unathorized monthly payments of 29, 95 euro that appear in my credit card account as:
Banana stash danzigerkade 23d 29, 95 euro
This statement is refererd to the payment for the owner of the site www.rimorchando.com, but I unsubscribed from all related services as demonstraed by the following e-mail:
_
Cardbilling solutions
Ven 06/04/2018, 16:04
Dear matteo bettuzzi,
This email verifies that your membership to the website https://rimorchiando.com
...
Was successfully cancelled.
Your confirmation date for this cancellation is: apr 06, 2018. your membership will expire on may 02, 2018. you will not be charged again.
If you are receiving this email in error, please contact [protected]@verotel.com for assistance.
With kind regards,
Verotel merchant services
Sale id: [protected]
Replied
addebito su conto corrente
Ho verificato la presenza di n. 3 addebiti fraudolenti sulla mia carta di credito da parte della vostra compagnia.
25/09/2018_ € 29, 95_ 651406
17/10/2018_ € 29, 95_ 631679
Richiedo l'immediato riaccredito Delle somme indebitamente prelevate, nonché l'immediata cancellazione dei miei dati in vs. possesso.
Il mio contatto è [protected]@gmail.com.
In caso di vs. inadempienza entro tre giorni dalla data odierna procederò immediatamente alla denuncia alla polizia postale, riservandomi ad agire per vie legali per l'ottenimento della somme in trattazione e del maggior danno causato.
Cordiali saluti.
Simone Parigi
Firenze. 17/10/2018
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for pointing this out. Sending an email to livesupport@verotel.com would have been quicker, but we managed to locate your transactions. We have refunded the 3 you consider to be fraudulent. I need to point out, however, that this recurring transaction flow has been authorized with an initial 3D secure transaction. This means that the cardholder authorized this with a pincode and that authentication fraud is impossible.
Anyway, we expect that you were unaware of the recurring factor of this membership.
We trust to have assisted you correctly. If you have any further questions, please email us at livesupport@verotel.com.
Kind regards,
Verotel Merchant Services BV
Replied
banana stash amsterdam pagamento online non autorizzato
Vorrei segnalare degli addebiti non autorizzati sulla mia carta prepagata effettuati da questa compagnia: € 5.00 PAGAMENTO ON LINE 18/07/2018 21.14 Banana Stash Amsterdam NLD N. 631512, €29.95 PAGAMENTO ON LINE 21/08/2018 06.19 Banana Stash Amsterdam NLD N. 641643, €29.95 PAGAMENTO ON LINE 21/08/2018 06.19 Banana Stash Amsterdam NLD N. 641643. Vorrei subito bloccare questi addebiti fraudolento altrimenti mi vedrò costretto ad adire vie legali. Contattatemi subito alla mia mail [protected]@gmail.com.
The complaint has been investigated and resolved to the customer's satisfaction.
I am sorry to hear/read this.
Can you please contact me directly (marcel@verotel.com) to resolve this issue. I need more information to be able to find the transactions.
Kind regards,
Verotel Merchant Services
Necesito que no se vuelva a descontar mas dinero de mi tarjeta de crédito necesito respuestas lo mas pronto posible
having to pay to login into my profile
I have been a member of Bear411 for quite a few years now, my profile name is SIlverBearPDX and within the last year or so. if I did not pay for membership, I could not log into my account. I have made quite a few friends on there, but if I am not able to pay for membership. I will most definitely delete my account. Cause there are other websites that are a lot more friendly than Bear411 is. Thank you
Fraudulent charge on my credit card
On august 10th 2018 that was $85.96 worth of fraudulent charges that I did not authorize all my credit card I need my money put back on the card the bank ison august 10th 2018 that was $85.96 worth of fraudulent charges that I did not authorize all my credit card I need my money put back on the card the bank is tryingon august 10th 2018 that was $85.96 worth of fraudulent charges that I did not authorize all my credit card I need my money put back on the card the bank is trying
Verotel Merchant Services / VTSUP.com Reviews 0
VTSUP.com, also known as Verotel, is a legitimate online payment processing service.
VTSUP.com uses security measures to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.
VTSUP.com provides customer support, but individual experiences may vary. Check online reviews for a better understanding of customer satisfaction.
VTSUP.com uses encryption and secure payment processing technology to protect user data during online transactions.
While VTSUP.com is a legitimate service, it may be misused by some vendors or scammers. If you notice an unknown charge from VTSUP.com, contact your bank and Verotel's customer service immediately.
Verotel, the company behind VTSUP.com, has been operating since 1998.
VTSUP.com handles transactions for numerous online vendors, so charges should be legitimate, but if you don't recognize a charge, contact VTSUP.com or your bank to investigate further.
VTSUP.com aims to provide transparent billing, but always review your bank statements and verify any charges associated with VTSUP.com.
Subscription cancellations would generally need to be done through the vendor you're subscribed to, although VTSUP.com's customer service may be able to assist.
When researching VTSUP.com, read multiple reviews from different sources to get a well-rounded understanding of the company.
Yes, VTSUP.com offers customer support to assist with billing issues, including unauthorized charges.
VTSUP.com is used by a wide variety of online businesses, from digital content providers to e-commerce websites.
You can contact VTSUP.com's customer service through their website or the contact information provided on your billing statement.
VTSUP.com, as a payment processor, should be compliant with relevant financial regulations and security standards such as PCI DSS.
Refund policies would typically depend on the vendor who made the charge, but you can contact VTSUP.com's customer service for assistance or to dispute a charge.
Overview of Verotel Merchant Services / VTSUP.com complaint handling
-
Verotel Merchant Services / VTSUP.com Contacts
-
Verotel Merchant Services / VTSUP.com phone numbers+1 (877) 925-1877+1 (877) 925-1877Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number 0 0 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone number 0 0 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 925-1877 phone numberUnited States, Sales+1 (877) 872-9246+1 (877) 872-9246Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number 0 0 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone number 0 0 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +1 (877) 872-9246 phone numberUnited States, Enduser Support800 4422 9999800 4422 9999Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number 0 0 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number 1 1 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling 800 4422 9999 phone number30%Confidence scoreEurope+31 205 315 757+31 205 315 757Click up if you have successfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number 4 4 users reported that they have successfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number Click down if you have unsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number 1 1 users reported that they have UNsuccessfully reached Verotel Merchant Services / VTSUP.com by calling +31 205 315 757 phone number60%Confidence scoreNetherlands & Other Countries
-
Verotel Merchant Services / VTSUP.com emailsmarcel@verotel.com100%Confidence score: 100%Supportbrittany@verotel.com100%Confidence score: 100%Supportaccounthelp@bitsafe.support100%Confidence score: 100%Supportmerchantsupport@verotel.com92%Confidence score: 92%supportpayments@verotel.com86%Confidence score: 86%
-
Verotel Merchant Services / VTSUP.com addressDanzigerkade 23D, 1013 AP, Amsterdam, Netherlands
-
Verotel Merchant Services / VTSUP.com social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
![International Volunteer HQ [IVHQ]](/images/business/48-48/115471/international-volunteer-hq-ivhq.png){kind=small}
Most discussed complaints
Unlawfully taking money from my credit card accountRecent comments about Verotel Merchant Services / VTSUP.com company
hi I never bought anything
ReloadIt
5 reviews
RCBC Bankard
37 reviews
![Yuchengco Group Of Companies [YGC]](/images/business/48-48/129262/yuchengco-group-of-companies-ygc.png){kind=small}
Yuchengco Group Of Companies [YGC]
127 reviews
Merchant One
20 reviews
Pivotal Payments
14 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.