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This company vtsup.com/verotel unlawfully charged my credit card account in the sum of $ 29.95 for what I don't know. This made another account deliquent. A rembursment of $ 29.95 + 29.95 for vtsup.com/verotel the embaressment of not being able to cover my bills owed. This brings the total to $ 59.80 I should be rembursed for.
The complaint has been investigated and resolved to the customer's satisfaction.
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I just got a text from my bank that the same company has tried charging my card yesterday & did charge $29.95 on May 30 2011. I tried calling them but got an answering service. I have no clue who these people are.
I was checking my bank statement and found Vtsup.com/Verotel had charged $59.95 from my account and I've never heard of them nor ever ordered anything from them, haven't any idea how they came about my account information but this is one shady business, my bank is in the process of trying to get the funds returned!
10/29/2014 VTSUP.COM $27.39. I received this charge on my checking account and have no idea what it is for and have never seen it before. Please take it off as soon as possible.
Thank you
Charles Leisse
The company is a sham, these kind of business will kill internet shopping .Shut them down and lock them up!
In reviewing my bank account online, Citizens Bank member, I noticed a charge for $30 pending for tomorrow, Oct. 2, 2015. The reference information showed VTSUP.com which I did not recognize. I immediately looked this company up on the internet and it pointed me to the site, which also included the name Verotel. When I clicked on the option to find out why a charge was on my account, it asked for my 16 digit credit card/debit card information. There was no way in heck I would give that to them. There were no other options to get a hold of anyone at that "Company". I immediately called my Bank's Fraud Dept. and they are issuing me a new debit/credit card immediately to prevent future larger purchases. They also recommended I set up a Savings account, so that if in the future someone were to get access to my debit/credit card # they won't have access to all my money. It would only be for what is in my main account which the card is tethered to. Guess I better check my statements more often than I have been,
I also researched and found a site that uses this company for processing payments the site is localfuckdate.com you pay to message other users on the site but from independent reviews it would seem to be a scam site for men none of the women that message back are real women, so I would assume there would be many of these scam sites that would use this sort of company to process their payments
never heard of this company, have no idea what this company is or why they would take money from my account
Vtsup Verotel was taking $9.94 out of my checking account on the 20th of each month from March or 2015 through August 2015 before I actually noticed. I called the company, apparently a merchant credit card company that piggy backed off of a purchase that I made from a site I usually do not use. The company canceled the monthly charges, but NEVER reimbursed me.
My exhusband is convinced that I am accepting credit cards for a private business and not claiming my income, now a huge ordeal in our Child Support Case, causing months of delay to be heard for modification.
They will not even write a letter stating that I was not using their services. They owe me $59.64 plus months of Attorney's fees!
April Gambrell
best solution is to take prepaid card such as Veritas when you buy adult business ;)
john
I had a $78.21 attempted Transaction that my bank flagged and denied to this vtsUP. it was a fraudulent transaction. beware. I'm so glad my bank blocked it, and I don't have to try to recover it now! Thanks USBank!
I don't think it's unlawfull. vtsup.com handles payments for memberships of certain websites. Try to use https://www.vtsup.com/en/subscription/details to look up details. Maybe you weren't aware of a "3 days free-site" offer where they only need your cc info for legal validation. Oh, and the asterisk claims in small print that without explicit cancellation you buy an auto renewal membership. It's a scam, but it's not illegal...
I agree that this company is a sham. I was charged $14.98 to my account and I KNOW I did not sign up for any "SUBSCRIPTIONS" or "TRIAL PROGRAMS". This IS stealing and they should be shut down.
I hope this sheds some light on this company!
recently after a few checks on the site, I opened an account with free membership to a dating site in the UK - maturesexmeet.uk
I received a few messages, then when I went to respond I then see I have to make a payment of £9.99 I was just considering adding my bank details & checked who the company was dealing with my bank details so typed in vtsup.com & it seems there are many complaints on a few sites about this company. its used on this dating site to pay for messages to potential dates you want to chat to, I don't mind paying, so thought id check. this company: Verotel Merchant Services B.V. - Danzigerkade 23D - 1013 AP Amsterdam - Netherlands, is the info I have found. but came across this site where others mostly complain as they do not know when or how the charge is made. I hope this helps anyone understand more.
This Company handles payments for premium porn sites. Check that your family members are not subscribing using your card.
Hi, I saw that a payment was made on my debit card by the name of vtsup.com. As soon as realized I did not buy any services from that company or country. I think they have a website also but I did not access their domain so to say. I don't know what they offer or give out as by product or service but it seems they are very illegal even to charge big amount of money to the people that is not relevant with their company. I'm gonna make a complaint as soon as possible to get my many back.
Ok, Verotel is a credit card processing company that processes credit cards for personal websites. One type of industries they work for is porn websites, so not pointing fingers but before you freak out, perhaps you can think back when you might have felt horny and wanted to see a particular porn star. There is a chance you'll remember your login and go through the process of unsubscribing.
I thought this was fraud. But, it was for a purchase of a domain name from freenom.
Ho notato un pagamento non autorizzato di 24 euro risalente all'8 luglio chiedo di essere rimborsato quanto prima contattare Juvedoc93@alice.it
A chi mi posso rivolgere?
Mi rivolgerò ad autorità
Dear Sir,
We have refunded the July 8 charge to your card.
Sorry for the inconvenience!
Me han cobrado 29'95€ de mi cuenta sin autorización previa.
Por el hecho de entrar en un anuncio sobre una oferta de créditos. Reclamé y después me dijeron que era un sólo pago pero me lo han vuelto a cobrar. Además de 10 céntimos cada vez que pincho
Preg.ma Verotel, sono a richiederle la sospensione immediata dell'addebioto mensile di € 29.99 sulla mia carta di credito intestata al sottoscritto, Sig. Garnero Fabio.
Qualora non dovesse esser effettuato con sollecito tale richiesta, mi vedrò costretto ad adire alle vie legali chiedendo spese e rimborsi.
Cordiali saluti
This company has charged my debit card $9.99 without my consent, I have no idea why. It has made my account negative. I want my money refunded. I don't know this company at all. I really need my money back. This is fraud
Dear Willie Muse,
Please email livesupport@verotel.com to resolve the issue.
Kind regards,
Verotel Merchant Services
Quiero que me devuelvan mi dinero son 49.95 euros que son míos de mi trabajo y lo necesito para vivir y pagar mi alquiler luz y agua
Preg.ma Verotel, sono un richiederle la sospensione immediata dell'addebito mensile di € 29, 99 sulla mia carta di credito n ° [protected] intestata al sottoscritto, sig. Palermo Mario Qualora non fosse necessario verificare con sollecito richiesta, mi vedo costretto adire alle vie legali chiedendo spese e rimborsi. Cordiali saluti
Dear Mario,
1. Sorry for this inconvenience;
2. Please never post your card number on public message boards...
3. The charge was for a recurring subscription, where the initial transaction was approved by 3D-secure. This means you did authorize the initial charge and apparently don't dispute this either. The recurring charge has been refunded to your card. I would like to know more about this though: can you provide me more info to my email directly: marcel@verotel.com. That would be much appreciated.
Kind regards,
Verotel Merchant Services
Voglio segnalare di aver ricevuto 2 pagamenti NON AUTORIZZATI sul mio conto corrente Fineco, questi i 2 pagamenti ricevuti:
data operazione: 06/09/2018
data operazione: 06/10/2018
chiedo come procedere per il rimborso e che venga annullato IMMEDIATAMENTE questo abbonamento non autorizzato!
Grazie
Dear Paolo,
We are unable to find a transaction based on your name, which means most likely a different name was used or it was spelled differently. Can you send an email that includes your email address and first 12 digits of the card (not the full card number) to payments@verotel.com and we will resolve this issue for you.
Thank you!
Verotel
Buonasera mi sono stati addebitati dei soldi senza autorizzazione.. vorrei immediatamente il rimborso senza dover procedere per vie legali... mi sono stati addebitati 29, 95 euro nelle date 10/09/2018 e 10/10/2018. Attendo una risposta al più presto alla mia email michele-totaro@outlook.it.
Grazie e buona giornata.
Dear Sir,
The merchant refunded your transaction on October 18, 2018. I see here that you requested a refund for the september charge as well, which I have now issued.
Kind regards,
Verotel Support
Goodmorning. I checked my Mastercard account and I found out that you are charging me every month 29.95 €uros.
The reference number is: [protected]
I do pretend that you immediatly stop taking money from my card. Otherwise I will sue you.
My e-mail: skirruroberto@gmail.com
Roberto Schirru (Italy): mobile nr. [protected]
Dear Roberto,
Unfortunately we are unable to find your transactions with this email address or on your name. Can you please send an email to payments@verotel.com containing the first 12 digits of the card that was charged (please do not include the full card number)?
Kind regards,
Verotel
I authorized $ 9.95 for a 3 day trial to be withdrawn, but did NOT authorize $49.90 to be withdrawn out of my debit card for the monthly upgrade.
I had cancelled my profile and my debit card details from (Aussie flirt) which I believe is the site.
I would like the $49.90 to be deposited back into my debit card
Dear Sir,
Please send an email containing the email address you used to sign up to payments@verotel.com. Alternatively you can include the first 12 digits of the card. We will solve the issue as soon as we can find the transaction.
Kind regards,
Verotel Support
I want immediate refund because i didn't create this profile and i didn't ordered anything here. There were taken cash from my credit card. You need to track your transactions and give me back my money.
Dear Sir,
I am unable to find the transactions. Please send an email containing your email address and the first 12 digits of the card (not the full card number) to payments@verotel.com. We will assist you there.
Kind regards,
Verotel Support
He visto varios casos de descuentos de las cuentas de diferentes personas de mi tarjeta hacen descuento de 29.95€ necesito que se me reembolse ese dinero y que ni se atrevan a descontar un centavo mas en mi cuenta necesito respuesta urgente porque tomate medidas con esta situación que ya en varias ocaciones ha sucedido
Dear Sir,
Please send an email to payments@verotel.com including the first 12 digits of the card and your email address and full name. We will resolve the issue for you as soon as we are able to find the transaction in our system.
Kind regards,
Verotel Support
Yes, this scared me too at first, especially since the Verotel/vtsup billing check support didn't work properly. Thank you for the help in the comments.
I remember now I did used to have a membership to a porn site (StasyQ), and this was the company that handled the billing.
You should always be careful with any billing party with services like this, but I feel like the issue people are having is more with the services than with Verotel.
StasyQ may look fancy for a porn website, but they buried the unsubscribe in the support menu in a shady way.
Just be careful people, and keep an eye on your charges.
I have found an an unauthorized withdrawal from my account.
They have taken twice 29.95€.
Anyone knows who these people are?
29.95€ were taken 10/10/18
29.95€ were taken 13/11/18
I request a full refund
Dear sir,
I have charged for 5 month from my debit card 28.50 euro for what I don't know full of spam I didnt even subscribe any of site waste of going money from my debit card I tried to cancel subscription but they are showing wrong email address what can I do for it
I need return back my payment kindly solved this issue from next i should not happen
Thanku sir
Kindly do soon as possible
Dear sir I want to cancel subscription please reply me I m I'm very bad condition I don't know why I got charged from my my debit card
Dear Sir,
I found the transactions and refunded the payments.
Kind regards,
Verotel Support
I have been charged on my account that i did not autorised, on wich someone has open in account on a website that used my personal información and debit card información, i would like a full refund of all charges Made to my debit card account.from a web page Amigo Vips.com that i neverd have or opend an account with them.
Dear Sir/Madam,
In order to find the transaction(s), please provide me with the first 12 digits of the card that was charged. Don't put it here, but please email it to marcel@verotel.com
Kind regards,
Verotel Support
I got funded for… And I do nothing about and they charged me for a website called famous-Toons-Facials. I would really Like a refund and to cancel the account effective immediately. I would like a refund for $36.32 since that was the amount that came out
Dear Bri,
This transaction was refunded on Jan 7, after you successfully contacted our support team.
Kind regards,
Verotel Support
Salve arrivato addebito di un abbonamento chiuso e vorrei che mi ridate i miei soldi. Se non avrò vostre notizie procedero' con denuncia ad autorità.
Contatto mail grillini.antonio@gmail.com
Cell. [protected]
Dear Sir,
This transaction was already refunded to you on Jan 7, 2019.
Kind regards,
Verotel Support
I have found an an unauthorized withdrawal from my account.
I have no idea who this company is. I can't remember giving my details to a trading company but never authorize any payments.
They have taken twice 29.95€ and a third attempt again by a vtsup.com*Banana Sta
Dear Sir,
In order to find the transaction(s), please provide me with the first 12 digits of the card that was charged. Don't put it here, but please email it to marcel@verotel.com
Kind regards,
Verotel Support
I don't know who or what this is nor do I know how they got my banking information but they keep taking -$19.95 out. So far they've got $59.85 from me. I'm furious.
Dear user,
Sorry to hear you are unfamiliar with a charge made using our payment services.
Please, kindly contact livesupport@verotel.com to be assisted in finding out what this charge is, and if this
charge needs to be refunded.
Kind regards,
Verotel Support
Hello, I have been charged 52.70 BGN and I don't even know why. I checked my mobile app and I've got charged form vtsup.com.
Dear Iliqn,
sorry to hear you are unfamiliar with a charge made using our payment services.
Please, kindly contact livesupport@verotel.com to be assisted in finding out what this charge is, and if this
charge needs to be refunded.
Kind regards,
Verotel Support
I had 3 unwanted withdraws of 29.99 euros fo some "banana sta" service which I don't even know what is, I want them refunded and the transactions to never occur again, or I will be forced to follow law ways.
Please contact me immediately by mail at futhwo@gmail.com
Dear Ivan,
We do not have any charges in your name our system. Can you please send an email to marcel@verotel.com, containing the first 12 digits of your card. We will then be able to find the transactions and resolve the problem.
Kind regards,
Verotel Support
tengo un cargo de 39.95€ sin adquirir nada de su empresa. espero me faciliten una solucion rapida antes de acudir a las autoridades locales, gracias
Dear Roberto,
We found the transaction and refunded it. Please note that this was a recurring charge for a memberships that initially was authorized with a 3D secure transaction (approved by the cardholder).
Kind regards,
Verotel Support
Verotel Merchant Services / vtsup.com i want my money back
Hi i want a refund of the $120 that i paid for a subscription on march 9 the website terminated my subscription. I have emailed your guys 3 times telling you this and have waited 4 days for a response. Give me my money or i will have to contact my bank. the email used on the subscription was andreslemus25@yahoo.com
Hey Andre,
Unfortunately this portal is protecting the email addresses now. Can you please contact me directly at my Verotel.com email address. The alias is my first name (marcel). I will fix this for you.
Kind regards,
Verotel