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Vestiaire Collective

Vestiaire Collective review: Missing order

B
Author of the review
8:12 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought a bag on Vestiaire on 4 weeks ago. I couldn’t get my delivery on time and I wrote an email about it to customer service again again and again. They still couldn’t solve it which is frustrating.I should not consider any problem that shipping related or such as similar problems actually I bought a bag via their brand which means from the begging to the end it’s all on their responsibility. I cannot handle any of these problems it could be anything I’m not a professional importer that’s why I paid to Vestiaire to do these things , I paid import taxes fee etc for that reason right!? I just expect my package to delivery on time and it failed obviously and I asked them to paid my refund. Math in this is very clear I didn’t not have my delivery so if there’s no product why did I paid for ? This is the issue that Vestiaire need to solve it’s not my problem I’m a customer. Customer happiness must be a first step in their business they have one job and obviously it’s a very very amateur brand I highly not recommend this app do not buy anything! You might pay your money to get nothing!

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View all Vestiaire Collective reviews and complaints

  1. Vestiaire Collective Contacts

  2. Vestiaire Collective phone numbers
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    12%
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    International
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    45%
    Confidence score
    France
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    Germany
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    33%
    Confidence score
    Italy
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    Spain
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    100%
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    Sweden
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    More phone numbers
  3. Vestiaire Collective emails
  4. Vestiaire Collective address
    33 Boulevard du Général Martial Valin, Paris, 75015, France
  5. Vestiaire Collective social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
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Vestiaire Collective Category
Vestiaire Collective is ranked 80 among 1606 companies in the Online Shopping category
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Most discussed complaints

I have not been paid for my bag
2
(opinions to this review)
 The item was in terrible condition and impossible to return it
2
(opinions to this review)
 Expert authentication
1
(opinions to this review)
 Not paid for yem
1
(opinions to this review)
 Scam! My handbag was stolen!
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