Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Online Shopping Vestiaire Collective Policy/buying and selling/lost of purchase
Vestiaire Collective

Vestiaire Collective review: Policy/buying and selling/lost of purchase

O
Author of the review
1:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 11/11/2023. I placed a bid for an item, which later the seller accepted the bid. It stated then that I had 24 or 48 hours, I don't remember which to make the purchase. While I was paying for the item not even an hour later, I get the message that the item had been sold. I contacted the seller letting him know that he has done that wrong and that he had accepted my bid and did not allow me the time to complete the purchase. He apologized and stated that he is going to try and correct his mistake but he did not know how. I reached out to customer service via chat and explained to the gentlemen Thonny of what happened so they could assist the seller. He stated that anyone can still purchase the item even if my bid is accepted. I informed him that that it is not what the policy states. I sent the policy to him and he still stated that when a person places a bid someone could still purchase the item. I explained to him thati no longer placed a bid, the bid was accepted and that they gave me a timeframe to make a purchase which states that on the policy. He stated that that was incorrect. I told him that it's not and the only was that a person can still purchase the item at the original price is if the seller has not accepted the bid. Once the bid is accepted, there is no more negotiations because you and the seller are now in a contract. The item is then supposed to be placed on hold for 24 hours. The seller was new and did not know. However they are saying that's not what the policy says and it does. I gave them a copy of their policy and they still want to go back and forth with me. I write policies and contracts for the Federal government everyday so I know how to read contracts and policies. The customer service agents are very rude. I asked to speak with someone or a call back. I was told that someone would contact me in 24 hours and of course no has.

Claimed loss: Was not able to purchase the item that I the seller accepted the bid for

Desired outcome: I want to be able to purchase the item which was agreed upon by the seller. The seller stated that he made.an error and wants to correct it. Also the company needs to learn their policy and hiw to read it.

View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More Vestiaire Collective reviews & complaints

Vestiaire Collective - Shipping fees and duty taxes
Vestiaire Collective - Stay away! 3
Vestiaire Collective - Lost sellers item and no payment 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Vestiaire Collective - Scam! My handbag was stolen! 10
Vestiaire Collective - The item was in terrible condition and impossible to return it 26
Vestiaire Collective - Faulty St. Agni Sandles
Vestiaire Collective - Non payment from vestiaire for a sold and delivered item 4
Vestiaire Collective - Multiple dresses/ jacket/ coat
Vestiaire Collective - Customer Service
Vestiaire Collective - Duty/taxes
View all Vestiaire Collective reviews and complaints

  1. Vestiaire Collective Contacts

  2. Vestiaire Collective phone numbers
    +1 (855) 842-1822
    +1 (855) 842-1822
    Click up if you have successfully reached Vestiaire Collective by calling +1 (855) 842-1822 phone number 0 0 users reported that they have successfully reached Vestiaire Collective by calling +1 (855) 842-1822 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +1 (855) 842-1822 phone number 1 1 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +1 (855) 842-1822 phone number
    United States
    +33 176 494 848
    +33 176 494 848
    Click up if you have successfully reached Vestiaire Collective by calling +33 176 494 848 phone number 38 38 users reported that they have successfully reached Vestiaire Collective by calling +33 176 494 848 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +33 176 494 848 phone number 30 30 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +33 176 494 848 phone number
    12%
    Confidence score
    International
    +44 844 581 5554
    +44 844 581 5554
    Click up if you have successfully reached Vestiaire Collective by calling +44 844 581 5554 phone number 29 29 users reported that they have successfully reached Vestiaire Collective by calling +44 844 581 5554 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +44 844 581 5554 phone number 31 31 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +44 844 581 5554 phone number
    United Kingdom
    +358 942 450 126
    +358 942 450 126
    Click up if you have successfully reached Vestiaire Collective by calling +358 942 450 126 phone number 4 4 users reported that they have successfully reached Vestiaire Collective by calling +358 942 450 126 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +358 942 450 126 phone number 4 4 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +358 942 450 126 phone number
    Finland
    +33 970 253 737
    +33 970 253 737
    Click up if you have successfully reached Vestiaire Collective by calling +33 970 253 737 phone number 8 8 users reported that they have successfully reached Vestiaire Collective by calling +33 970 253 737 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +33 970 253 737 phone number 3 3 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +33 970 253 737 phone number
    45%
    Confidence score
    France
    +49 322 2109 1915
    +49 322 2109 1915
    Click up if you have successfully reached Vestiaire Collective by calling +49 322 2109 1915 phone number 1 1 users reported that they have successfully reached Vestiaire Collective by calling +49 322 2109 1915 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +49 322 2109 1915 phone number 1 1 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +49 322 2109 1915 phone number
    Germany
    +39 848 124 101
    +39 848 124 101
    Click up if you have successfully reached Vestiaire Collective by calling +39 848 124 101 phone number 4 4 users reported that they have successfully reached Vestiaire Collective by calling +39 848 124 101 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +39 848 124 101 phone number 2 2 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +39 848 124 101 phone number
    33%
    Confidence score
    Italy
    +34 902 882 124
    +34 902 882 124
    Click up if you have successfully reached Vestiaire Collective by calling +34 902 882 124 phone number 1 1 users reported that they have successfully reached Vestiaire Collective by calling +34 902 882 124 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +34 902 882 124 phone number 1 1 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +34 902 882 124 phone number
    Spain
    +46 852 500 640
    +46 852 500 640
    Click up if you have successfully reached Vestiaire Collective by calling +46 852 500 640 phone number 4 4 users reported that they have successfully reached Vestiaire Collective by calling +46 852 500 640 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +46 852 500 640 phone number 0 0 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +46 852 500 640 phone number
    100%
    Confidence score
    Sweden
    +34 971 57 65 24
    +34 971 57 65 24
    Click up if you have successfully reached Vestiaire Collective by calling +34 971 57 65 24 phone number 0 0 users reported that they have successfully reached Vestiaire Collective by calling +34 971 57 65 24 phone number Click down if you have unsuccessfully reached Vestiaire Collective by calling +34 971 57 65 24 phone number 0 0 users reported that they have UNsuccessfully reached Vestiaire Collective by calling +34 971 57 65 24 phone number
    More phone numbers
  3. Vestiaire Collective emails
  4. Vestiaire Collective address
    33 Boulevard du Général Martial Valin, Paris, 75015, France
  5. Vestiaire Collective social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
  7. View all Vestiaire Collective contacts
Vestiaire Collective Category
Vestiaire Collective is ranked 80 among 1606 companies in the Online Shopping category
#78 Teespring Teespring #79 HotUKDeals / Pepper Deals HotUKDeals / Pepper Deals #80 Vestiaire Collective Vestiaire Collective #81 MyTheresa.com MyTheresa.com #82 GOAT GOAT

Most discussed complaints

I have not been paid for my bag
2
(opinions to this review)
 The item was in terrible condition and impossible to return it
2
(opinions to this review)
 Expert authentication
1
(opinions to this review)
 Not paid for yem
1
(opinions to this review)
 Scam! My handbag was stolen!
1
(opinions to this review)
Vestiaire Collective Alternatives
Rumours 3 reviews Perma Products 10 reviews Forelle 8 reviews The Mountain 7 reviews Lens n Trends 10 reviews