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Vestiaire Collective review: Product

pabudu udani of US

Sep 04, 2023 2:01 pm EDT

Verified customer

Featured review

Hello,

I bought a gucci tote bag from vestiaire collective recently. I paid for authentication and inspection. The bag was delivered to me and I was going to use it for travel abroad so I didn't use the bag for good few weeks since I bought it. I didn't do a thorough check since I paid for authentication so I put my trust vestiaire collective do a good job on authentication. I used the bag for the first time yesterday and I noticed that all my belongings that were inside the bag were covered it some type of black dust! I tried to wipe it get rid of it but it was going anywhere and seems the whole inside lining was covered in black dust. There is also a smell to it so not sure what it is! Upon further inspection I also notice there is a, rip in inside pocket and I saw that there is like yellow tape attached to it hold the bag together! This was not declared on the description and I believe this bag is not genuine and Vestire collective sold it to me without checking properly. I tried to complain about this and I was told to simply relist! Know this can be a counter product. Please look in to this matter since I don't want other people to get duped by this company.

My details are

Name: Pabudu Bandara

Email ID: [protected]@gmail.com

I have attached a copy of my invoice too.

Thanks

Desired outcome: I would like a refund and also action on checking vestiaire collectives authentication process

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Vestiaire Collective - Shipping fees and duty taxes

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Resolved

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Vestiaire Collective Contacts

Vestiaire Collective phone numbers

+1 (855) 842-1822
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+33 176 494 848

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12%
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United Kingdom

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Finland

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45%
Confidence score

France

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Germany

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33%
Confidence score

Italy

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Spain

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100%
Confidence score

Sweden

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+34 971 57 65 24

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Vestiaire Collective emails

supportus@vestiairecollective.com

100%
Confidence score: 100%

Support

social@ropa-online.com

100%
Confidence score: 100%

contactpro@vestiairecollective.com

95%
Confidence score: 95%

Support

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Vestiaire Collective address

33 Boulevard du Général Martial Valin, Paris, 75015, France

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