CB Online Shopping Vestiaire Collective Product return by a buyer

Vestiaire Collective review: Product return by a buyer

Sweetz_123 of Bradford, GB

Oct 17, 2023 10:35 am EDT

Verified customer

Featured review

I received my item being returned by a buyer which she said that it is been repaired and has odour, I am certain that my bag has no odour and has not been repaired. When I received my bag some parts of the bag is missing which is the key ring and the sling. I read the return policy of the company and it says if the buyer has issue with the issue with the item it will be sent to Vestiaire to be examined if the buyer is right but in this circumstance my item has sent back to me and when I chat with one of the agent, sunny his name he just said that’s it my bag has odour, how does the agent know when this item is not been examined by Vestiaire instead it was sent back to me with missing part and the bag looks very worn out. This is very very disgraceful. I want a resolution with my complaint pls. I only received a bag with no sling and no key ring. I want to know why this bag was sent back to me instead it should be sent to you guys to check whether the buyer is telling the truth, in this case you are one sided and only thinks about the buyer

Desired outcome: I want this part of my bag back or reimbursement

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Resolved

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Vestiaire Collective Contacts

Vestiaire Collective phone numbers

+1 (855) 842-1822
+1 (855) 842-1822

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United States

+33 176 494 848
+33 176 494 848

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14%
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International

+44 844 581 5554
+44 844 581 5554

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United Kingdom

+358 942 450 126
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Finland

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45%
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France

+49 322 2109 1915
+49 322 2109 1915

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Germany

+39 848 124 101
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33%
Confidence score

Italy

+34 902 882 124
+34 902 882 124

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Spain

+46 852 500 640
+46 852 500 640

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100%
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Sweden

+34 971 57 65 24
+34 971 57 65 24

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Vestiaire Collective emails

supportus@vestiairecollective.com

100%
Confidence score: 100%

Support

social@ropa-online.com

100%
Confidence score: 100%

contactpro@vestiairecollective.com

95%
Confidence score: 95%

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Vestiaire Collective address

33 Boulevard du Général Martial Valin, Paris, 75015, France

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