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CB Computer Hardware ViewSonic X2000B-4K
ViewSonic

ViewSonic review: X2000B-4K

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6:48 am EST
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This review was chosen algorithmically as the most valued customer feedback.

I sent my projector to the warranty (official support covering Ireland is in UK - Equinox) following ViewSonic instructions. The projector was received by technical support on 23-Oct-2024 and after 1 month they offered to send a swap instead of fixing my projector. The replacement was sent back to us on 25-Nov-2024 from UK to Ireland, but on 29-Nov-2024 the courier contacted us informing that the product was on hold due to custom fees. We contacted ViewSonic, they confirmed that they would pay for this. We continued receiving messages about the payment pending the following week, so we called Equinox because we were unable to contact ViewSonic over the phone or e-mail (all e-mails from Ireland are forwarded to Equinox). For the last 3 weeks, the authorized technical support is unable to complete the payment of the custom fee or provide us with any update. We don't know if we will ever see our projector or our money again. It doesn't sound like technical support knows what is going on and we cannot contact directly ViewSonic. Today we called Equinox and they said that they are fixing our projector, but since the replacement is with the courier this update doesn't even make sense.

Desired outcome: We want to receive our product back as soon as possible.

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