ViewSonic
Reviews and Complaints

I worked at Viewsonic for a couple of years. I took a writing assignment on contract, and then they hired me on for a few more contracts. After that I left. One of the problems was the commute. Viewsonic is all the way out in Walnut, and I was living in Northridge at the time. The commute was terrible, even by L.A. standards. But I wasn't about to move. I couldn't afford to move, and I seriously doubted that I could find any decent landlord that would take me, given me credit history.

I spent a lot of time out of the office. The technical writing people were in a pretty isolated corner of the building, and nobody really kept track of our comings and goings. Our manager at the time was also in charge of the help desk, and spent most of his time dealing with that department.

There was this Mexican place in La Habra that Owens knew about since he grew up in the area. A few of us would go off there sometimes and work on a project that Owens himself had come up with years before he even knew the rest of us. He had this notion that he could come up with a set of core concepts and elements that you could use to develop any sort of story that you could possibly imagine. That is to say, you could pick and choose from these basic building blocks and put them together you'd have a ready-made novel or screenplay or whatever it is that you wanted. It was an interesting idea, but one that was almost surely doomed to failure. But Owens believed that he could make it work.

Owens, however, only trusted me with the most important details of his plan. He explained his rationale to me once when we had gone off to lunch by ourselves. "I know that you don't have any interest in writing beyond the stuff we do at work, " he told me.

"How do you know that?" I asked him.

"I can tell, " he said. "The other guys, they're always working on something. They try to hide it. They keep windows open on their screen that they dash off to secretly when they think the rest of us aren't looking. You know what I mean. You don't do anything but work. Or else you sit there doing nothing when you're not working."

"That doesn't mean that I haven't given the idea some thought, " I said. "You know, maybe I'd do one of those novels that's really an autobiography."

Owens laughed at that. "Listen to yourself, " he said. "Now I know for sure that I can trust you. 'Maybe I'll do a novel'. You talk about it like someone thinking about going skydiving. You have no idea."

I didn't want to argue with Owens. The fact is that I liked the fact that I knew more about his project than anyone else. Even if I didn't understand the whole thing, I was struck by his ambition. I remember once when we were talking about geography. This was a big topic for him, so this was one of those times when it was only the two of us talking again.

"So how do you like Viewsonic?" he asked me. This was after I'd been with the company for about a year.

"It's better than a lot of places I've worked at, " I told him. "Though I haven't worked much lately. The drive is terrible, though."

"You have to move closer, " he said. "It's ridiculous how far you come."

"I made a lot of mistakes back a few years ago, " I told him. "More than a few years ago. I don't like talking about it. But, you know, you get into money problems and they haunt you for the rest of your life."

"You'll dig yourself out, " Owens said.

"I'm not so sure, " I told him.

Owens pulled a notebook out of his briefcase. "I've been working on places, " he said. "You know, they have to be granular. Discrete units. Like a lake."

"We're talking terrain here, " I said.

"You build a story out of setting, " he said. "That's the key to everything. Say that the two of us were at a fancy French restaurant in Pasadena. We're having this exact same discussion. But the whole atmosphere has changed, right? It doesn't make much sense anymore."

"So a French restaurant in Pasadena, " I said. "That's one example of a setting."

"That's too specific for my purposes, " he said. "Remember, these are atomic units I'm looking for here. And besides, I want to work on geography today, not physical buildings."

"So a canyon, " I said. "That would be an example of what you're looking for."

Owens thought about that one for a moment. "It doesn't make sense, " he said. "Who sets a story in a canyon? I'm thinking of great sweeping prairieland. You know, that's the sort of setting you put a good story in."

"An old fishing village, " I said. "I know you don't want buildings. But a small harbour in the northeast where settlers would have gone in the seventeenth century."

"That's good, " Owens said, writing something down. "I'm making some rather impossible distinctions here, though, aren't I? Stories are about people. I can't just focus on the terrain. People live in homes in towns and cities."

"A forgotten suburb just outside of a major city, " I said. "You know, the richer people have moved on to nicer places. Or else they've bought into one of the new condo towers going up downtown. The fringe of the city if the place nobody wants to live."

Owens wrote quickly. "This is great, " he said. "I'm glad we worked this out. We should stay for the whole afternoon."

We didn't return to work that day, as it turned out. Once Owens was happy we parted ways and I drove all the way back to Northridge. There were two police cars parked outside my building when I got there. I parked in back and then went around to see what was going on.

Keyes was among the crowd of folks milling around out there. He and I had known each other for years, though I can't say that we were exactly close friends. He was the one who pulled some strings to get me my place, though, and I could never figure out how to repay him for that.

Keyes spotted me as I approached the scene, and came over so we could talk away from everyone else. "I thought maybe you were holed up in your place, " he said.

"I'm a bit later than usual today, " I said. "What's going on?"

"It's that family that moved in on the second floor, " he said.

"I don't know them, " I said.

"People have been complaining about them from day one, " Keyes said. "Yelling at each other at two in the morning, with the baby crying and everything. The woman came out with the baby a while back, then went back inside. They're all in there now, with the police."

"So who called them?" I asked.

"Nobody here, " he said. "We're guessing it was the wife."

"I have no idea who these people are, " I said.

"You should be more social, " he said. "It's good for you. You come and go from work and nobody sees you."

"So how did she look?" I asked.

"She'd been crying, but that's all anyone could see, " Keyes said. "Who knows. These things play out the same way all the time. The police will keep coming back. So you better get used to this. The problem will never get solved. But eventually they'll move. You know, they'll have another kid."

Back at Viewsonic the next morning, Owens came to my workstation as soon as he saw me come in. "Good session yesterday, " he said.

"I didn't realize that we were calling them 'sessions', " I said.

"I have whole scenarios in my mind now, " he said. "You know, I think I'm getting this concept down right now. You pick a town or a city. You pick a part of a city. You choose an alleyway, or a motel that nobody goes to anymore. It's that simple."

"I think this might be a bit more complex than you think, " I said. "I have to be honest here. I didn't think we resolved anything yesterday. I still don't quite understand what you're trying to do. I mean, I understand it conceptually. But practically it doesn't seem to come together well."

"I know what you're thinking, " Owens said. "That I've got myself so far into this that I can't admit to myself that it won't work. But the thing is that it's just the opposite. I've had so many ups and downs with this thing that I know for sure that yesterday we had a breakthrough moment. I know enough from past experience."

"I guess I can't argue with you, then, " I said.

"We're going back there today, " he said. "We need to get this down right."

"I really have to finish up something for the editing people, " I said.

"Finish it up this morning, " he said. "We have to go."

You know, I lost touch with Owens after I left Viewsonic. The company offered me another contract, but Owens was really starting to unnerve me with the passion he had for his little project. I couldn't stay. I had my debts to work out any my own life to put back together. I had come a long way. I think Owens was bit unhinged and I couldn't stand to be around him any longer. It's as simple as that.

I am not getting service from viewsonic.I requested service on 23.02.09 but tere is no responce from their side. But they are demanding on site warranty they also selling the product by demanding but is a cheat
their service is worst. now it is 22 days gone there is no response from their side.

I feel with you. Today i have ordered to a service agent to dispose of my 19 month old ViewSonic LCD TV.
I have had nothing but trouble with this product. A month after the warranty had expired the power supply quit working. It did cost me $170 to repair it. 6 months later I find myself at the service again. The main board needs replacement...yet another $370 to fix that. No way. That would be $540 within a 2 year period for a $700 TV. Besides, The LCD panel has shown a lot of image persistance (ghosting). This Tv was used in various channels like VGA and Svideo application. This is is ridiculous marketing and a shame of quality manufacturing. Though I doubt ViewSonic does any of that, but make bad judgments. I found the initial support staff very compassionate and helpful beyond the ordinary. However, their executives, controlling and leniency rather crude.
The usual 'its not personal but business attitude'. Well, let me tell you ViewSonic, this business is personal and you suck at it. I have had many PC monitors from ViewSonic in the past with no regrets. But this new venturing in another industry is failing for them. They should stick to their guns and keep innovating for quality not quantity. Its jut a bad attitude. I appreciate quality and thought i could trust this brand...how wrong i was. I paid dearly for this bad experience and i think it will last while and will take ViewSonice a lot of work to gain trust back.

Hi sir,

Recently we are purchased the view sonic monitors, unable to we got display problem please ASAP solve the problem and unable to work the customer service tool free number not working which you mentioned in your web site number as([protected]) .

This is my communication address :

i-Vista SysSoft Technologies Pvt. Ltd.
Kukatpally,
Hyderabad-72.
contact number:040-[protected], 51, 52.

Regards,
Manju.T
[protected].

i have been buyed aa new view sonic lcd monitor ...and it suddenly gave me a troble...and i have buyed in last 8 months only...and dey have gaven me five (5)yrs warrenty...and i have been contact with them but dey have no response from them...so plezz...give me aa srevice centre mobil no...or any thng which i can contact immediatly...

and i have been leaving in hyderabad...dsnr...

my mobil no is [protected]

I bouight a 28 inch Viewsonic monitor, took it home, hooked it up per instructions, loaded the cd that came with the unit per instructions. Screen came up in chinese and would not change to english, plus the CD corrupted my optical drive on my HP, took my computer and scren back to Fry's tech department, they said the CD did in fact corrupt my optical drive and they had to fix and recover my files on my computer because of this view sonic problem with the cd. They also gave me a new Viewsonic monitor. They told me that they have many many problems with all of View sonics monitors and are considering not selling anymore view sonics.

I wrote to James Chu who is the COB of viewsonic and he never answered my letter, plus when my rebate check for $500.00 arrived it was only for $47.50, not the stated amount from them. Tis chinese guy making all this money in the USA needs to be bought in front of the federal goverment for mis representaion of these products! Never ever trust a chinese, poor business acumen and just to shifty!

I BUY VG1930WM MONITOR IN 28 MAR 2007 BUT IS SCREEN SHOWN DOWN LIKE INSIDE BURN. SO I JUST WANT THEY COME HERE TO REPAIR OR CHANGE MY MONITOR.

MY SERIEL NO :- QC4064101815
OCT 6

PURCHASE ODER MADE FOR NAME "SPACE COMBINE"

PLZ DO FAST

THANKS
KAMLESH

USA's NO.1 Company (service in India : worst ).

I purchased VG921M-4, Model No. VS11369, Serial No. QB9071900254 in the month of October 2007 for my customer.

After few weeks he encountered a problem that the contrast/brightness menu doesn't goes and the control buttons didn't worked. So we called customer service number [protected] to register complaint ( IDRM071100266) and requested them to give a call before visiting my place.

14th Nov. 2007

The engineer made visit on 14 th Nov. 2007 without informing, changed the VGA cable and took my wife's signature that the problem is solved. On returning home I discovered that the problem was still there. Your eng. is high qualified he don't know the difference between pending and "panding" (please check the first customer service report)

So I made another complaint ( IDRM071100381)

23rd Nov. 2007

This time as well the eng. called just an hour before ( around 2pm ) hence I skipped my work and returned home.

He discovered that the problem is with I.B. ( Interface Board ) so he took down the serial number and promised to come within 4 days to change it.

Even after a week I didn't got any reply.

So I called the service center +91 22 [protected] and they replied that they didn't received the part from Banglore.

This continued for few weeks. Every time I called them and I got the same old reason. ( whenever I called, the operator ask other " Do we have something (parts)from VG921M." After listening to such conversation I think that it's a scrap yard not a service center.)

Few weeks passed.

25th Dec. 2007

This time I talked to the Manager Mr. Bharat Kumar. And he promised me that he will send an engineer within 2 day and will inform before visit.

31st Dec.2007

I got a call from the engineer ( Mr. Abdul ) at 2:30pm that he will come in 1 hour.

Again I had to skip my job. Before I reached my home he vanished by declaring that the part doesn't matched.

2nd Jan. 2008

After frustration for more than one and a half month I called the service center at 3:30pm but Manager didn't turn up. I warned the operator that if this continues I will mail "view sonic". After half an hour I received a call from service center ( oops, that's a first call ) with an excuse that " Sir, as there are 3 models in vg921m the I.B. which we received does not matches yours. The mistake is made by courier. So we promise that your problem will be solved in 2 days".

10th January 2007 (today)

Again I received a call "Sir there was a problem, but I will send the engineer on Saturday between 11:00 -12:00

Expectations from "View Sonic"
But the Truth

The service center must inform customers a day earlier that a engineer will visit next day
Either they will not inform or the engineer will inform around 2 pm that : I will visit in next 2 hours. ( so keep practice to skip your half day )

The engineers are qualified technicians
They don't know how to write "Pending" ( "PANDING" ).

The engineer must have sound knowledge.
First they will discover that the data cable is faulty, on second visit they will discover that I.B. ( interface Board ) is faulty.

Manager must know status of all complaints so that in some delayed cases he must apologies.
I had to inform him that my complaint is pending for a month.

( I am doubtful about manager's skills as well )

If manager makes a promise he must see to it
Now the manager is not attending my calls.

View sonic must posses database of all its costumers so that if some delay occurs they will interfere.
In my case its NOT.

It took 1 hour to give all these details. With this I am sending you 2 scanned customer service reports. Do check them out and see the qualification of technicians representing "view sonic".

After going through all such trauma my conclusions are as follows.

View Sonic might be USA's number 1 company but in India its number 1 worst company in providing service.

I will never purchase any view sonic product and see to it that none of my friend purchases.

I don't want any apology. But want a strict action ( don't give a useless warning ) against the manger of RT outsourcing Mumbai as he is responsible for all this.

I will file a complaint in consumer court.
Thanks for reading.

Almost the same problem with this place... Submitted the exact information they requested and they "invalidated" my request. I am thinking of taking some legal action as I made exact photocopies of what I submitted, and have evidence from USPS they received my "resubmission" 4 weeks ago...