Vintage Brand
Reviews and Complaints

They false advertise their products. This company is dishonest about the products they sell advertising them as something different then what it really is. There are also no guarantees with refunds so you can forget about getting your money back or any type of help. Horrible customer service overall.

Vintage Brands has excellent quality shirts. My son ordered one for my husband unfortunately he ordered the wrong size. I emailed Vintage and customer service was prompt and took care of the matter immediately. I will be ordering from them from now on. Thank You Vintage Brands impressive customer service.

Ill do business with Vintage Brand for many years to come! They are detail oriented and take great care of their customers! I had an issue with an order and it was handled to my complete satisfaction! If youre looking for quality products and excellent customer care I highly recommend ***!

Do not buy !Poor quality t-shirts and truly awful printing. Imagine taking a low res *** on your phone and then heat screening this onto a plain t-shirt. Purchased 5 t-shirts and, like everyone else, have now found the return policy is zero unless defective. Hopefully our mistake can at least allow others not to do the same.

Terrible retailer - Do not use. Their return policy does not allow for any returns except for "Defect" and they will not recognize their extremely low quality products' defects as such. They also let me know afterwards that *** days from ordering was within their expected ordering timeline, which is fine if this was communicated but it is not.

Really poor experience thus far. Ordered a shirt on 12/10. Today is 12/20 and it hasn't even shipped! You can't even reach a human being at this place. Of course, now I don't have the present I was planning to give to my nephew. Horrible communication, horrible shipping times (wonder actually if it will ever arrive) and just an incompetent company.

order a couple shirts using the sizing chart and they were a little snug. I contacted customer service and got an email right back from *** asking what he could do. It ended up they sent me two new shirts in the larger size and said to keep the other ones and donate or give them to someone. This was such a friendly customer experience that I would highly recommend them to anyone. The shirts are very nice quality too.

I bought 4 shirts from Vintage Brand and had a great experience with their customer service team. The shirts I ordered were too small but when I contacted them to arrange a return and reorder of replacement shirts, they replied quickly and informed me that I could keep the shirts and they will send out replacements in 1 size larger. The print quality was pretty good for a discount online retailer. I would buy from them again for sure.

These tee shirts are NOT a true soft and stretchy Tri blend like we are now all used to. They are not soft at all like a real Tri blend t-shirt. I bought $400 worth of shirts during a 1/2 off sale. The moment they arrived and I opened the first package I could feel these arent $40 t-shirts. Then I find out they only take returns if the t-shirt is defective. What a terrible policy for an online vendor these days. ***!

I placed an order for a patriots crewneck and of course they charged my account immediately the following day! I have emailed probably a total of 10 times or more looking for an update, response, confirmation, status, delivery date.SOMETHING! I have not received any responsesAT ALL! Yes, I also check my junk mail every day also. I would either like my product or a refund *** it was for my dads birthday and its already gone by at this point. VERY, VERY UNSATISFIED CUSTOMER!

I placed an order for my nephew for Christmas order number *** and my credit card was charged immediately and I havent heard anything. I have no idea if its going to arrive before Christmas or if it was even sent. There is no phone number. I sent several direct messages and emails and got no response. This is ridiculous. No way to run a business. Its funny they have no problem charging you the minute you place the order. Too bad the rest of the process isnt that quick. Im starting to wonder if this is even a legit company.

I ordered *** merchandise. The items received are very poor printing quality, not only is the coloring off, more orange than red or maroon, but the printing is see through. I notified customer service and provided them with picture per their request and their response time is incredibly slow. Heard back from them today, after I prompted them with another email, only to have them ask for the pictures again. This is unnecessarily time consuming and a hassle. Poor customer service. Would never buy here again. Buyer beware of the products you are purchasing.

Zero customer service, despite their claims emails are not returned, nor are "messages" left with their "chat" service (for which they humorously list the business hours on their website). I attempted to cancel my order after it became apparent they weren't going to ship it in time for me to wrap it and send it back out. After a week of emails and messages (and eventually, requests they just cancel the order), they just ignored them all and shipped it out this morning, two weeks after placing it and way too late to gift in time. Considering challenging this charge w/ my credit card company.

This company stands behind their products and has wonderful customer service! One of the hoodies we ordered had a misprint on the color. I contacted them immediately to let them know what had happened. *** representative, ***, reached out to me the same day asking for a picture of the product and what the correct should be. The issue was resolved the very next business day! They sent the correct print on a new hoodie and told us to keep the one that we already received. Having a company with this type of customer service is very rare to find these days. We will be placing more orders with PrepSportswear in the near future. Thank you *** for going above and beyond!

Overall a good customer service experience. While ordering online their website had a glitch and indicated that I needed to restart my order. I completed the second order process without an issue. However when finished I got two emails confirming that the first had gone through even though I did not complete the order because of the glitch. I was charged for both orders. I used Vintages online messaging and explain what had happened, I offered to return the unwanted tee shirt and I received a response within one day. The company understood the problem and stepped up by advising me to keep the additional tee and they refunded the additional cost as well. Excellent not customer service, I would have no problem ordering from Vintage again. My thanks to *** for his assistance.

I ordered a sweatshirt on Dec 2 and got an acknowledgement email. The email indicated that shipping might take longer than usual but was estimated to ship within 5 days. However, I got no notification when it was produced or mailed, and received no communication at all until after I sent a CHAT message on Dec 16 and AFTER the item finally arrived on Dec 17. My issue is not that it took a long time; in this unusual year, that's understandable. My issue is the lack of timely communication, which seems to be a consistent problem with this company (note other complaints about this problem throughout the year, not only at holiday season). If you know it's an issue, hire a part-time person to answer email. The sweatshirt looks correct and was reasonably priced. Just don't expect any information for at least three weeks.

I submitted an order, totaling 76 dollars, on Dec 8 2023 and immediately received a confirmation email. That email stated that I’d receive a shipment update within 3 days. Now it is Dec 16, and despite numerous emails and site messages, I’ve received zero follow up correspondence. No response to emails, chats nor have I received a shipping update.

I placed an ordered from vintage brand on November 30. After hearing nothing for about two weeks, I send an email inquiring. VB responded saying I "entered my address wrong," as I entered "apt 206" instead of just "206." Anyway, I confirm my address and I get a shipping confirmation. My products had a shipping label created, but no movement since December 14th. Upon multiple emails and once reaching out via the online customer service forum, I've gotten radio silence from VB on my products. I'm excited to get the products, but the customer service has been a disaster.

I placed an order online on Dec 1st. My email confirmation said it would ship in 3 to 5 business days. On Dec 9th I got 2 emails that said my items had shipped. When I track them, it says they were delivered in October to my house in NJ. I live in NC and didn't place an order until December. I have reached out to the customer service e page and left messages as well as sent emails. I have still not been contacted. I want my products or a refund. This is the worst company. Now my nephew won't have a Christmas present. They got their money, but I have nothing to show for the money I spent.

I ordered three products from this company. They have not been produced, manufactured or sent after I complained numerous times about where my order is. They emailed twice, once claiming it was sent, the second claiming it is the responsibility of the USPS (United States Postal Service) for the problem. However, they cannot prove the order was ever sent or picked up at their Kentucky facility. Additionally, their own website states the order is still being "Manufactured", so it is incomplete based on their own website. I cannot cancel the order and they have charged me directly at the point of sale, so i have little recourse to retrieve my money.

I placed an order for a shirt on December 9th. According to their website, plenty of time for it to arrive before Christmas. (They stated orders placed by the 16th would arrive by Christmas) It finally arrived on December 28th...3 days after Christmas! On top of that, it has a large stain on the front. Looks like maybe a grease stain. And the quality of the shirt is awful. Very rough feeling. I feel like I wasted my money on this shirt. I have contacted the company several times over the past 3 few weeks and have not received a single reply. There is no phone number listed. Only an email address and a messaging option. I have sent messages to both!

I ordered 3 posters from this company over 2 weeks ago, with original delivery scheduled for last week. The tracking information provided for *** indicated the shipment was never picked up from their warehouse. Upon reaching out to the company (who does not have a phone number), after several days was contacted that the shipment was lost. A new order was allegedly created, but I have not received any order or shipping confirmation, and the new order number is not searchable on the company's website. I have emailed and messaged the company several times and have not heard back. They lost my original order, and have provided no proof that they replaced the order. And now, won't respond to the only forms of communication they offer.

I placed an large order on 11/12/22 and have yet to receive a confirmation email. There is not a phone number listed so I sent an email on 11/18/22 to their customer service email address AND send a direct message on 11/21/22 on the website and still no response. My credit card was charged the entire order amount immediately at the time of ordering so it would be nice to have a confirmation or some sort of response. I have friends asking me how I like my merchandise because they were considering ordering as well. Unfortunately, i cannot recommend this company due to lack of communication. COMMUNICATION is key to ALL relationships. I simply would like someone to either give me an update on the order OR issue a refund if they cannot deliver. Thank you for your help.

I place an order for a sweatshirt on October 25th, 2022. Order number ***. I received the product on October 31st. It came damaged with a pocket not fully sewn on & a hole/large snag on the wrist. On November 1st I reached out to let them know that I needed to make a return & supplied photos of the damage. On November 3rd they offered me a replacement or a full refund, I chose to receive a full refund. November 4th they said I could keep/donate the damaged sweatshirt & a refund would be received within 3-5 business days. November 11th I reached to let them know I still had not received a refund, no word back, November 14th reached out again. I received this response, "I will forward this To our accounting department to see if there are any issues or this needs to be re-processed". It is now November 16th and we have had over 2 weeks of this back & forth and I have yet to see a refund on my credit card or heard anything more from them.

11/26, I placed an order to Vintage Brand for 4 items for my grandson in FL. The items shipped and as of now, all is good. They are a Christmas present and haven't been opened. (I am now wondering if it needs to be after the following has happened.) At the same time, I ordered three other items to be shipped to my home for three different neighbor's Christmas gifts. Long story short, I opened the package to wrap the two hooded t-shirts and the Blue Heather Raglan Sweatshirt with a Duke Blue Devils logo from 1957. The sweatshirt has a place on the upper left hand front at the neck that looks like white bird poop or the plastic from the logo dripped onto it and will not come off. Order #*** Blue Heather 1957 Duke blue devils raglan crew sweatshirt. I sent a request to Vintage Brand along with pictures showing the shirt. If this is the way this company treats their customers, then they need to be stopped. I sent the pics and order number and all concerning getting this in order to get it rectified or at the very least, replaced for one not messed up to give as a gift or refund the $54.99 + tax. Their lack of response is not good business. I have tried to upload pics but cannot figure how to do that on this computer from my cell phone. I can email them separately if you need them. Your help is greatly appreciated in this matter. You have my number and I will be happy to answer any further questions. Happy Holidays

I place an order with Vintage Brand on 11/30 and received email confirmation of my order. My credit card was charged for the full amount on 12/1. I received an email on 12/9 that my order had shipped and they provided a Tracking ID. The Tracking ID said that the package had been delivered to Florida (I live in Ohio) on 10/9 (almost 2 months prior to me even ordering). I contacted the company about the faulty Tracking ID . They responded on 12/14 "Please disregard the information currently being displayed on your USPS link. Your order shipped out of our facility on 12/9 and the wrong delivery information is a current glitch in the USPS system. Once it is scanned at a transfer station your tracking info will be correctly updated. It may take a few days for the correct information to appear but don't worry your package is en route!" I have repeatedly checked USPS and it still has not been updated. I have emailed them another 2 times with no response and direct messaged them through their website as they requested and still no response. The items I ordered were meant to be Christmas presents and I believe their company to be a scam and that I will not receive the items in time. There are no phone numbers to call the company and no responses via email. This has been a horrible customer experience and I am out over $100 with no gifts for family members. Incredibly disappointed and would not recommend this company/brand.