Vinted’s earns a 4.2-star rating from 2003 reviews, showing that the majority of second-hand fashion enthusiasts are very satisfied with their purchases.
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the worst app ever!
I have been an online shopper for years. So I decided to try Vinted and joined the site. I joined Vinted and made my first sale, an authentic Prada bag, recorded the packing and uploaded 10 pictures of it. Packed it nicely with a thank you note. Then this lady appears, she bought the bag but later asked for a refund because she was claiming the bag was not authentic! I contacted customer service and sent them proofs. They did not care at all, they just gave her money back. Complete scam! Still don't have my bag back!
horrible website.
I bought a bag from a seller on Vinted. The shipping was quite fast, but when my item arrived it was horribly damaged! There were strange stains all over it and two small holes. The original advertisement stated that the bag was brand new and it was in a perfect condition. But the bag I received definitely was not new. The information on their site stated that they guarantee money back if the item was damaged. Mine was certainly damaged, so I contacted Vinted costumer service and explained what happened. I also sent them pictures. Later I received a message from them stating they could not help me. They also said that I could try reselling the bag. How am I suppose to sell a damaged item? They also said that they could not return the money because the damage is not substantial enough! But it was written that the bag is new and I received a bag which was obviously used! Anyway they never replied again. I'm so angry!
no delivery at all
I registered on the website www.vinted.co.uk and bought some stuff from them, but these scammers only took my money and that’s all. They haven’t delivered order at all as well as they told me some ###, when I asked why it still hasn’t been sent. Total scam, so better don’t deal with them. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.
they didn't provide money, but I sent dress
I sold the dress on the website www.vinted.com. I have no idea why, but the girl, who bought this dress didn’t inform the admins that she received the dress. These scammers informed me that I couldn’t get my money. I wasted dress and money as well, but these scammers refused to listen me. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?
I sold an item and vinted cancelled the order but the item was already on its way to the buyer. They buyer received it and I was never given the money for that item its now been 5 weeks and still no money... I thought maybe the item would ship back to me but it didnt and the buyer refuses to reply to me anymore that is theft! I want my money back!
So I never received my payment and the buyer said that it was delivered but she did not get it. How would I know where it is if i don't know if it's in transaction still or not. If i continue to have problems like this I will not use vinted anymore.
I've payed for some shoes but realised the seller last logged in a year ago! If she doesn't go on it often then how will I receive my item?
I've sent messages to prompt her but she's not reading them I've attached a picture of the shoes so you can see which ones they are
I really really hope it can be sorted because I'm a good customer to vinted
Crystalee222 and I entered into a purchase agreement for approx. 420.00 for a bundle of 5 outfits, of which I never reieved any limited edition VS Pink outfits at all. I do not know how to file a dispute with vinted. I guess I will have to take it to my bank.
My account was blocked this afternoon because they said I had a 4.95 refund for item and because I had received the item I had then I had to refund the lady which It is this morning but they stillswitched off account please can you tell me why it's stillblocked
i have had similar. Sent item said not received and didn't get either return of item or refund. There is no one to contact directly ie customer service.
I got awful thing from them
People, be careful and better don’t buy from the website www.vinted.com. I ordered vintage dress from them, but after couple of weeks I got total rubbish. The dress didn’t look the same as it was mentioned on the website. The description was completely opposite and the dress looked like it was old and dirty. These people are scammers and liars, who take...
Read full review of Vinted and 1 commentthey blocked my listing and account as well
Don’t waste your time on the website www.vinted.com. I sold some clothes on this website, but the moderators blocked my listings and after several days my account as well. I haven’t received money for the clothes and when I tried to reach moderators, no one replied. Total scam and waste of time. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?
Read full review of Vinted and 42 commentsVinted Reviews 0
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About Vinted
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3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Vinted, ensuring it is clear and concise.
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Vinted. Include key areas such as:
- The nature of the issue, whether it is related to buying, selling, shipping, refunds, customer service, or account management.
- Specific details about any transactions you had with Vinted, including item descriptions, dates, and communication with the seller or buyer.
- Steps you have taken to resolve the issue, including any contact with Vinted's customer service and their responses or lack thereof.
- The personal impact of the issue, such as inconvenience, financial loss, or other negative outcomes.
5. Attaching supporting documents: Attach any relevant documents or correspondence that support your complaint. This could include screenshots, receipts, or emails. Be cautious not to include sensitive personal information in the attachments.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Vinted. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it is a refund, exchange, or other forms of compensation.
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Overview of Vinted complaint handling
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Vinted Contacts
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Vinted phone numbers+1 (415) 548-1041+1 (415) 548-1041Click up if you have successfully reached Vinted by calling +1 (415) 548-1041 phone number 0 0 users reported that they have successfully reached Vinted by calling +1 (415) 548-1041 phone number Click down if you have unsuccessfully reached Vinted by calling +1 (415) 548-1041 phone number 6 6 users reported that they have UNsuccessfully reached Vinted by calling +1 (415) 548-1041 phone number
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Vinted emailshello@vinted.com100%Confidence score: 100%Supporttitas@vinted.com97%Confidence score: 97%ads@vinted.com96%Confidence score: 96%marketing
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Vinted address535 Mission St, 14th floor, San Francisco, California, 94105, United States
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Vinted social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 05, 2024
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