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4.2 9 Reviews 407 Complaints
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Vinted Complaints 407

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3:14 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Vinted Item arrived broken/not packaged properly

I ordered a Glow recipe facial tonic. I paid for the item to be delivered to my house. The delivery company, Seur didn't even attempt to deliver the parcel as I was home all day. They dropped it off at a pick up point. I was unable to pick the parcel up in the two days specified as I was unwell. The parcel hadn't been packaged properly and was smashed. Vinted won't give me a refund and neither will the seller.

Claimed loss: 35€

Desired outcome: Refund

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8:54 pm EDT

Vinted Service

Selling, They ask for your details,if you have interest in the things your selling. if you haven't got over £272 in your account you can't sell? So why advertise its free. But still check accounts? People are selling because we need extra money. Who has £272.in their account these days because I don't and I work full time single mum. So essentially selling for extra cash aboustley for food gas and electric yet you can't sell unless you dont have the money in your account. So what are you trying to do take a pound from every purchase? No wonder your a millionaire as the buyer wouldn't get on to

Claimed loss: Nothing going to the media over this

Desired outcome: Urgent

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4:01 am EDT
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I am writing to express my deep dissatisfaction and concern with the way Vinted's automated system handled a recent dispute between me, and a seller on the platform. I have always valued the ease of use and the buyer protection provided by Vinted, but my recent experience has left me extremely disappointed and frustrated. I made a purchase on Vinted from a...

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7:25 am EDT
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tracking number: [protected] Dear sir madam, I hope this message finds you well. I am writing to provide you with an update on a complaint I previously filed against Vinted for their unacceptable handling of a recent purchase. On October 4th, I purchased a "Blazer pata de gallo" from Vinted, which was advertised as "new without tag." Unfortunately, upon...

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10:50 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vinted Wrong item received

I ordered a new pink jumper on Vinted and I selected InPost as delivery method. A few days later I received a food warmer instead of the jumper. I called InPost straightaway, I was still in front of the locker and they asked me to open a case with Vinted soI did.

I provided pictures of the item received and they said they would have investigated with the courier.

Vinted Support just came back to me saying that the courier confirmed the correct item was delivered and therefore the case is solved. The seller has been paid and I have ended up with a food warmer for babies!

I feel angry and upset, I provided proof of the delivery received, included the box and the sticker on it which shows clearly that the wrong item was delivered.

How do they know that the seller sent the correct item?

Desired outcome: I would like an apology and I would like to be refunded because it is fair. Thank you

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6:10 am EDT
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Vinted Refund not given for lost parcel

I sold trousers on Vinted 19/09/23

The buyer said they never arrived even though the tracking said they were delivered 21/09/23 at 18:39

I contacted Vinted for a refund and they told me I did not use the correct postage supplied by Vinted

I told them I had and the buyer confirmed when I sent the proof of postage to her to say her parcel was on its way with Evri

I told Vinted how would I know her address if I’d not used the label sent to me from Vinted and why would I use a different carrier and pay for the postage myself, it makes no sense when the buyer had paid for postage

I have contacted Vinted but receive automated responses saying I used the wrong carrier but I did not

Please can you help

Desired outcome: £10.00 refund

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5:21 pm EDT
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I bought Paw Patrol Crocs charms on August 30th and opted for Yodel Collection at store. The seller posted the item the next day and on September 5th I got a message saying that my parcel was ready for collection and would be kept for 10 days before being returned to the seller. I was abroad and could only go on September 14th to the store, where they...

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5:41 pm EDT
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Vinted Vinted customer support

I sold an item on vinted and posted it, unfortunately it was on the last day available to post and despite posting successfully the status of the sale was updated to 'Cancelled'. I contacted Vinted with proof of postage but they said they wouldn't help as I needed the original buyer to buy it again. The item has been dispatched and I have proof of postage, correct address and the courier company has acknowledged receipt of the item but Vinted have said they won't help or revert the status of the sale back to completed.

Desired outcome: I want thw sale reinstated so I can get the money I sold the item for on successful delivery

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5:13 pm EDT
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Vinted Sold fake item

Seller on vinted sold my son fake item.

I raised it with the seller and they wouldn't refund. I raised with Vinted and they have refused to do anything as past 48hrs.

I have asked for a refund of the item and the seller to be removed from the platform but Vinted refused.

Basically vinted are allowing fake goods to be sold and not doing anything about it.

Desired outcome: Refund of moneySeller removed from the platform.

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10:06 am EDT
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I have been blocked from vinted becasue I mistakenly listed some sneaker keyrings which were Nike but not authenticate, I am new to vinted and I made a mistake on the listing which has caused me to be blocked forever! This is so harse, your customer service team have been discussing,rude and now are choosing to ignore me becasue they have made there...

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5:29 am EDT
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Vinted Sale of my Handbag

Hi,

After numerous attempts to resolve this ridiculous issue with Vinted I’m still not further & keep getting irrelevant answers to my issues. U sold a bag (which was a100% authentic) after the customer (Raemama) purchased it for a bargain of £70 I sent it that say to her. On receiving the bag she then claimed it wasn’t real even though it was a gift & had tags on it still, Vinted refunded her straight away without even asking me if she was telling the truth 🤬 this was in June 2023. Upto today (19th September 2023) & numerous promises from her since end of July start of august promising to return the bag she hasn’t so technically this is theft & Vinted don’t care about the fact I haven’t received my bag (which is still legally mine as they gave her money back) nor bothered to reclaim my money off her as she has no intention on returning it.

Desired outcome: Bag returned asap (but gave her months now) or £70 refunded back to me asap

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3:15 pm EDT
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Vinted Product mis sized

I bought children's jazz shoes listed as size 12. They say size 12 on them but are not size 12 based on any other actual size 12 shoe. I sent photos evidencing this but my money was still released to the seller. I now have shoes that my child cant wear but have paid out for these. I used vinted as can't afford new jazz shoes and now further out of pocket. This is appalling.

Desired outcome: Refund and apology for the way customer service handled this

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10:52 am EDT
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I am writing in respect an item I ordered on Vinted - a watch. Let me take you through what's happened. 1) within a day of my order I got a message through the app that there was a problem with my delivery and the item was being sent back to the seller 2) I contacted the seller who confirmed he had received it back 3) I had a chat dialogue with one of...

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1:19 pm EDT
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Vinted Purchasing a Tracksuit off Vinted

I ordered a blue syna world tracksuit costing £162.18 including buyer protection fee and delivery i ordered this on the 24th of august 2023 as I’ve checked on my ring doorbell it arrived at 13:43pm on the 31st of august 2023 once I opened the packaging I realised it was not my tracksuit it was a pair of 13/14yr old adidas joggers which is not what I ordered at all

Please could you right back to [protected]@gmail.com

It also came in my name which is Owen voce

Desired outcome: Please can we have a full refund and I can send the joggers back to the rightful owner because it is not me

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5:14 pm EDT

Vinted I am complaining about sellers sending damaged faulty unhygienic and a stolen apple watch that my 8 year old son can’t use

Vinted have sided with scam sellers too many times now! I have bought many items in the past 6 months sometimes 6/8 in a row and I have now lost my money on atleast 10 items as sellers have sent ripped clothes or the wrong size even clothes that are in such awful condition they are fit for nothing but the bin! Also a stolen Apple Watch that can’t be used as it’s linked to Somone else and seller can’t unlink as it’s STOLEN! Vinted Even allowed a seller to sell a moisturiser that is sold as new but is a crusty bottle of used cream none in it hardly in! Enough is enough I will be taking them to court as that’s £200+ that’s gone down the drain! Also my time and energy and being abused by the seller and bad reviews when you bought the stolen and ripped item ha! BACKWARDS is what vinted should be called And vinted allow scammers and support them! Well looking on here not for long but still long enough! Unbelievable

Desired outcome: I want my £200+ back and account deleted and scammers to be held accountable and buyers should never have to pay to send back missold items

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3:27 pm EDT

Vinted Message to say item returned to sender

Bought trainers via vinted with delivery to those ‘yellow pick up’ boxes outside our local shop to avoid issues of me not being in on delivery. Had a message tonight saying item returned to sender? Not sure why the courier couldn’t deliver to the box? I’m now without trainers or the cash as now have to wait for sender to get her parcel back……if that ever happens……. Or was it all a scam……. I’m none the wiser yet

Desired outcome: Either deliver item as promised or refund straight away as I took out the extra insurance

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2:19 pm EDT

Vinted Vinted not protecting buyers

I purchased a pair of shoes on vinted. They were delivered to a yodel collection point. Due to an issue with the yodel collection point I could not collect for over 48 hours.

When you use inpost or Hermes, the item is not marked as delivered until you receive it, this is not the case with yodel. Circumstances beyond my control, which fall with the courier, meant that I couldn’t collected, so vinted automatically marked my order as ok before I even received it.

My order is absolutely not ok. The shoes are damp and smelly, but because the vinted system stated it was delivered when it wasn’t delivered to me, it means they will not help.

I have paid buyer protection for nothing.

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4:31 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Vinted Posted parcel not received

I packed a parcel, dress and jacket, put the downloaded label securely on the parcel, and took it to the Evri postage point. (The local store)

The machine was out of order.

So I returned next day to post the parcel. I was told the store were no longer taking Evri parcels, and that Evri were going bust.

So I took the parcel to the Post Office and posted the parcel.

I gave proof of postage.

This meant both the buyer and myself had paid postage.

The parcel did not arrive.

Vinted have tried every way possible to detach themselves from this problem, and made me feel it is my fault !

I have lost a dress and jacket and the buyer is disappointed.

How can anyone trust Vinted when these things happen . It has been a disappointing and unsatisfactory experience.

Desired outcome: Return of parcel to me, and reimburse postage to the buyer and myself.

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12:49 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I love Vinted and 99.9% of the time, they are brilliant. However… I bought a pair of children Doc Martin boots on Vinted and had them posted via Inpost. They “arrived” at the Inpost locker on the 13th July. When I opened the locker, I could clearly see they were not boots as the parcel was flat. I immediately rang Inpost (via the number on the locker) and...

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7:54 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Hi, I started using Vinted recently as I had heard a number of good reports and my son had used it to make some purchases. I have had a number of really good clothes to sell for some time and therefore thought, now is the time to start using it. My first item to list was a pair of Yeezy slides. I had won 2 pairs in the Adidas and End raffle last year when...

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About Vinted

Screenshot Vinted
Vinted is an online marketplace that allows individuals to buy, sell, or swap pre-owned clothing, accessories, and beauty products. Users can list items directly from their wardrobe, browse for second-hand goods, or engage in trades with others. The platform offers a community-driven experience with features to facilitate transactions and communication between members.
How to file a complaint about Vinted?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Vinted, ensuring it is clear and concise.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Vinted. Include key areas such as:

  • The nature of the issue, whether it is related to buying, selling, shipping, refunds, customer service, or account management.
  • Specific details about any transactions you had with Vinted, including item descriptions, dates, and communication with the seller or buyer.
  • Steps you have taken to resolve the issue, including any contact with Vinted's customer service and their responses or lack thereof.
  • The personal impact of the issue, such as inconvenience, financial loss, or other negative outcomes.

5. Attaching supporting documents: Attach any relevant documents or correspondence that support your complaint. This could include screenshots, receipts, or emails. Be cautious not to include sensitive personal information in the attachments.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Vinted. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it is a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that all information is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review about Vinted on ComplaintsBoard.com.

9. Post-Submission Actions: Following submission, regularly check your account on ComplaintsBoard.com for any responses or updates related to your complaint or review. Engage with any follow-ups to ensure your issue is addressed.

Overview of Vinted complaint handling

Vinted reviews first appeared on Complaints Board on Aug 16, 2014. The latest review Account banned without due diligence was posted on Nov 30, 2024. Vinted has an average consumer rating of 1 stars from 2004 reviews. Vinted has resolved 0 complaints.
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  1. Vinted Contacts

  2. Vinted phone numbers
    +1 (415) 548-1041
    +1 (415) 548-1041
    Click up if you have successfully reached Vinted by calling +1 (415) 548-1041 phone number 0 0 users reported that they have successfully reached Vinted by calling +1 (415) 548-1041 phone number Click down if you have unsuccessfully reached Vinted by calling +1 (415) 548-1041 phone number 8 8 users reported that they have UNsuccessfully reached Vinted by calling +1 (415) 548-1041 phone number
  3. Vinted emails
  4. Vinted address
    535 Mission St, 14th floor, San Francisco, California, 94105, United States
  5. Vinted social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 30, 2024
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Vinted Category
Vinted is ranked 8 among 299 companies in the Clothing and Accessories category

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