Vinted review: Blazer pata de gallo (tracking number: [protected]) shame on vinted customer service

tracking number: [protected]

Dear sir madam,

I hope this message finds you well. I am writing to provide you with an update on a complaint I previously filed against Vinted for their unacceptable handling of a recent purchase.

On October 4th, I purchased a "Blazer pata de gallo" from Vinted, which was advertised as "new without tag." Unfortunately, upon receiving the item, I discovered it to be an older product, falling into the "good" category, and it even had noticeable stains. Immediately after receiving the item, I promptly provided comprehensive evidence of the discrepancies to Vinted's customer service team.

Regrettably, the response I received from Vinted's customer service left me feeling deceived and disheartened. Their representative erroneously claimed that I had not clicked the "I have a problem" button, which is entirely untrue. I can confirm that I lodged my complaint within the stipulated 48-hour window, as evidenced by my email correspondence.

This behavior is deeply disappointing and reflects a serious breach of trust. It is distressing to witness a company of Vinted's stature engaging in such unethical practices, displaying a lack of respect and care for their customers.

I am resolute in my decision to return the blazer, as it is not an item I will wear, and I refuse to accept a product that was so clearly misrepresented. I am formally requesting a complete refund for this transaction. Failure to comply will leave me with no choice but to pursue legal action against Vinted for their fraudulent and negligent conduct.

I would like to reiterate that my resolve is not solely driven by financial concerns, but rather by the principle of receiving a product that does not align with its advertised condition. I implore you to consider the mental distress and frustration this situation has caused me.

I have given Vinted a 24-hour ultimatum to provide a resolution. Unfortunately, to date, I have not received any satisfactory response or action from them. This lack of response only reinforces my belief in the urgency and gravity of this matter.

I trust that your platform takes customer concerns seriously and will use this information to ensure that your users are aware of the practices employed by Vinted. I remain hopeful that you will continue to uphold the highest standards of customer satisfaction and protection.

Thank you for your attention to this matter.

Sincerely,

Rahul

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