Menu
For Business Write a review File a complaint
CB Clothing and Accessories Vinted they blocked my listing and account as well
Vinted

Vinted review: they blocked my listing and account as well 42

R
Author of the review
10:23 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Don’t waste your time on the website www.vinted.com. I sold some clothes on this website, but the moderators blocked my listings and after several days my account as well. I haven’t received money for the clothes and when I tried to reach moderators, no one replied. Total scam and waste of time. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

42 comments
Add a comment
J
J
judith..green
US
Feb 25, 2019 12:38 pm EST

I have contaced my buyer on numerous occaisons to say she has got the item she is ignoring my messages and wont give me my money for the item, i am not happy with this as i am out of pocket sending the item please step in.

account name judith..green

my name judith green
purple858_@hotmail.com

M
M
Mido0612
Heerenveen, NL
Aug 15, 2022 7:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I payed an article in vinted . The payment was done but I never received my article.

I contacted the delivery company who send me back to vinted . Vinted refuse to refund .

J
J
jaz3112
billingham, GB
Sep 04, 2022 2:43 am EDT

cant sign into my account when trying to reset passsword nothing is coming to my email.

ive tried on 4 occasions, i have sold 4 items so waiting on 4 payments . i find it strange that i cant accesss now ive sold items.

please help so i can get on my account

N
N
Noodlesnic
London, GB
Nov 13, 2022 5:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of jaz3112

Same happening to me- did you get this resolved?

A
A
Andrea Ollarves
US
Sep 04, 2022 4:58 pm EDT

My parcel was damaged in transit by the delivery company, it was packed in a waterproof parcel. Vinted has refund the buyer and not compensate me as the delivery company won’t recognise it was there fault by damaging my parcel. The hoodie was in great condition and after damaging the parcel they re-package it into a new parcel.

K
K
Krisztina l
US
Sep 11, 2022 12:53 pm EDT

I bought perfume for £40 plus postage and received a cheap jacket . Refusing to help

Vinted isn’t helping either as I have received the item which I never marked as received.

They not even investigating the issue and letting me loosing out on my money

E
E
ebonygrace18
Huddersfield, GB
Oct 16, 2022 7:30 am EDT

The Royal Mail costs on Vinted are incorrect. They need updating to reflect the true costs. Example. You give the seller £2.15 to post a small parcel. The true cost is £3.35 so already the seller loses £1.20 from their sale cost.

Please can Vinted update their Royal Mail postage costs

G
G
Ghost3886
Oct 18, 2022 1:24 am EDT

Hello, I have just been asked to type in my card balance. This is scam and doesn't feel safe. See the screenshot below. I am removing the account from your platform.

View 0 more photos
S
S
sqwerley
NEWPORT, GB
Oct 18, 2022 9:09 pm EDT

I am logged in on my mobile but my PC wants to confirm my telephone number which I have provided. It doesn't recognise this. I want to use my PC as using my mobile is difficult.

Please advise.

Mrs. Wilkins

sa.wilkins7@gmail.com

[protected]

C
C
Claire4311
US
Nov 19, 2022 1:15 pm EST

Yet another purchase on this app were I was charged almost £6 postage by vinted and the postage was almost half that ! They are refusing to refund me or take any responsibility

View 0 more photos
S
S
Sonia Ginko
US
Nov 29, 2022 7:59 am EST

Company will not resolve my issue of parcel undelivered.

I have paid a fee to protect and they just keep

Ignoring my emails and asking for help. What research I have done online this is quite common and they need to be stopped.

D
D
darcie89
wakefield, GB
Nov 29, 2022 7:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

my account has been banned for suspicious activity i have choosen and paid for a item of clothing for my daughter i will not be sending my bank statement details are these are confidential i dont understand how my avccount is suspicious poor customer service

W
W
Wendy Harley
US
Nov 30, 2022 12:37 pm EST

Change in Postal Label has resulted in now everyone has to have a printer to post a parcel. If only Vinted could supply a QR code it would be simple and more cost effective. Please bring back the old System

T
T
Toni Martin
US
Dec 03, 2022 7:23 pm EST

I am angered by Vinted's response to my registering items as 'no brand' and then telling me to leave it blank because YOUR listing system WOULD NOT ALLOW me to leave the brand section blank.

View 0 more photos
L
L
linda chantler
Dartford, GB
Jan 17, 2023 6:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I have been unable to access my vinted please help . Instructions do not work . Help help help

I had received email numerous times to reset password but the. It goes back to the same page saying reset password. This is not working

M
M
Ms Janet Hepton
Loughborough, GB
Jan 24, 2023 4:49 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I ordered a parcel contains 18 items which I haven’t received I accidentally said I had received it but it was the wrong parcel.

I
I
Imogen Barnes
US
Feb 04, 2023 10:48 am EST

I posted an item. With tracking. Parcel got ripped in transit and item lost. Vinted then refunded the buyer and left me without my money and without my items. I wrote to them 3 times about this with no response. I expect my money back as I posted my items as I should have WITH TRACKING

F
F
Fully70
Staffordshire, GB
Feb 11, 2023 5:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have just started selling on Vinted although I’ve had an account for long time . I don’t seem to be able to put my phone number in to secure my account I have tried to get help and no response I am so frustrated as I have things on there for sale and one sale ready for posting

G
G
gem 1010
US
Feb 15, 2023 10:06 pm EST

I am reporting as a member as my account was hacked 6.1.23. My account was stolen and the funds all gone I have reported this but got no contact .

T
T
TheMusicalBox
Nottingham, GB
Mar 11, 2023 7:09 pm EST

My parcel I sent through Yodel has been deemed as 'lost'. by Yodel. It contained a red leather coat. The tracking number is FPGLPM6, Parcel Barcode is 87VMH7364106A079. cAN YOUPLEASE REFUND ME?

I phoned Yodel and they said it was collected from the store and last scanned at Alfreton Yodel on 24th Feb.

M
M
Mr Jerry Broadfoot
US
Apr 02, 2023 8:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Good Evening,

Please get Vinted UK to close my account

T
T
Taste Adventurer
US
Apr 02, 2023 3:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Have bought something on Vinted but never ever had an email confirmation about it. Made contact re the issue and was blocked by Vinted.

N
N
nicolaphllps
Bradford, GB
Apr 02, 2023 8:18 pm EDT

I have been blocked my vinted for fraud purposes.

I am just a regular person selling old clothes and I can't speak to anyone about this.

T
T
Tayma
Rome, IT
Apr 03, 2023 12:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have provided vinted with my card information - as they have asked from me in order for me to make my first sale- and 192 euros were taken and it has been two weeks and I have NOT received my money back back on my revolut account.

L
L
Linda mc2003
Greenock, GB
Apr 03, 2023 2:40 am EDT

Placed item for sale Adidas Trainers £98.00 lying in my cupboard never worn put them on Vinted. Buyer buys them and said they were too big then starting saying they were fakes. Posted proof of purchase from Very Catalogue and the buyer kept the trainers and I got no money. £35.00.

20/03/2023. Disgraceful service no one will get back to me.

C
C
Charleyjessica
Paignton, GB
Apr 30, 2023 8:53 pm EDT

My item was damaged in transit by courier, I was told I had to choice but to accept a return and a refund was issued to thd buyer. I have been trying to contact for a month now and keep getting the same automated reply that ths issue is resolved despite this not being the case.

D
D
denise weaver
sheffield, GB
May 06, 2023 7:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i keep putting my phone number as requested its not reconizing it ,

also i cannot withdraw my money from vinted even though i keep putting my bank details in,not getting onto my vinted page at all.im not selling anything else on it once im sorted .

S
S
Shelley Rosenberg
US
Jun 26, 2023 1:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

This is the worst selling site ever! I sold 2 items that have not been delivered nor have I been paid. Will never use again. I’ve complained to Vinted and no response. First parcel was despatched on 2 June and second parcel on 9 June. I’ve checked the tracking which just states that delivery is taking longer than expected

F
F
Flashkel
US
Jul 01, 2023 8:15 am EDT

I purchased an item and it arrived broken. They will not refund my money or let me return it! I have documentation and pictures!

J
J
Janak jain
US
Jul 01, 2023 1:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My account got blocked without any explanation and when I asked for reason they said I have broke their policy. And when I asked what Rule I broke they said we couldn’t provide you that.

K
K
K bray
BRISTOL, GB
Jul 03, 2023 9:57 pm EDT

26/6/23 seller recieved the item which was sold as damaged box, however it would seem more damages in transport however the seller reported the sending Bix he was happy with- now I don't recieve the money or the item back as per their terms.

Customer service have been no help

View 0 more photos
J
J
Joyce Hance
US
Jul 22, 2023 7:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello, I would like someone to deal with 2 incidents that have happened now.

I don’t understand how you can the same answer to both items.

The buyers on both occasions have informed you that the items were packaged very well so why haven’t I been given a refund.

M
M
M E Farmer
Matlock, GB
Jul 26, 2023 6:44 am EDT

I paid for an expensive bag which was sent via Inpost on 7 June 2023 Courier removed it. Inpost confirmed this as seen on CCTV. Vinted maintain it was delivered. After weeks of complaining and sending Inpost email confirming that it’s lost Vinted refuse to refund on 20 July

G
G
Gnomes
London, GB
Jul 31, 2023 7:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

One of the most appalling disingenuous customer service experiences I have ever had the misfortune to experience!

Vinted seriously need to up their game! Refunding buyers who have received items…facilitating theft!

Disgusted doesn’t cover it! And pathetic automated responses is simply NOT GOOD ENOUGH!

E
E
elgra711
Fife, GB
Aug 22, 2023 6:49 pm EDT

I have now been asking for 6 days for a replacement shipping label as the parcel has been returned to me.

Why am I getting ignored.

Regards,

Elaine

G
G
gregory dwight
US
Aug 27, 2023 3:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

They took my money and wouldn't let me withdraw it. I provided them with my personal details to prove that I am the owner of the account but they still won't let me take my money and use the account.

I
I
Ingrida Bielske
US
Aug 29, 2023 9:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bought ring on vinted, 11 August and received wrong size then been advertised .send back the ring to seller, and seller haven’t marked as received, ignored my messages, Vinted said in two days of delivery will issue refund now it’s already five days and still haven’t heard anything

S
S
Samantha Dawson
US
Aug 29, 2023 9:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought an item that was incorrectly listed and the seller admitted this. Vinted are making send the item back and pay postage despite paying for Buyers Protection.

D
D
Dynamicrush
Wiltshire, GB
Aug 31, 2023 3:11 am EDT

Exactly the same happened to me!

Been on vinted for months and loved it right up until a few weeks ago when a couple of my LEGIT items were flagged as counterfeit and stated they could only be shown with more pics ... Well that wasn't too difficult, sent a couple more pics and voila they were listed.

Three days ago I listed another branded item which again went through the third party automated validation checks. This lasted longer than usual

Woke up next morning to check my account and boom! Account suspended for a month. What makes it worse is the message I received stated that I had listed counterfeit items and therefore my account is blocked for a month...that is unless I provide further proof

Thing is, I have followed all of their stupid guidelines in respect of multiple angles shots, labels, stitching and care tags yet no this is still not good enough

Like most people I don't have the receipts or original packaging as at the time I didn't think oh I'm gonna sell this a few months down the line

It appears this verification algorithm is penalising legit sellers and is clearly just doing these blocks to show vinted 'hey look at me I'm working I have flagged an item' just to keep the developer of the third party software in business

I started off loving vinted but have grown to absolutely hate it in the matter of 3 days

It is day three now of sending in my further and still no response from their useless 'Customer Service'

To them you are a number but if you as a seller rely on the extra cash three days of selling can hit hard in this current climate let alone a month!

Safe to say depop will now be getting my custom

F
F
Franklin12345
Northampton, GB
Sep 05, 2023 2:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I sold a book of Pokémon cards and buyer said items were water damaged and refused to send them back and Vinted said they did not have to return the items.

G
G
Gill Horn
US
Oct 26, 2023 8:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yes .so dodgy . Ive lost my items and they wont reply

  1. Vinted Contacts

  2. Vinted phone numbers
    +1 (415) 548-1041
    +1 (415) 548-1041
    Click up if you have successfully reached Vinted by calling +1 (415) 548-1041 phone number 0 0 users reported that they have successfully reached Vinted by calling +1 (415) 548-1041 phone number Click down if you have unsuccessfully reached Vinted by calling +1 (415) 548-1041 phone number 6 6 users reported that they have UNsuccessfully reached Vinted by calling +1 (415) 548-1041 phone number
  3. Vinted emails
  4. Vinted address
    535 Mission St, 14th floor, San Francisco, California, 94105, United States
  5. Vinted social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 02, 2024
Vinted Category
Vinted is ranked 8 among 289 companies in the Clothing and Accessories category