Vinted
Reviews and Complaints

I sold an item and vinted cancelled the order but the item was already on its way to the buyer. They buyer received it and I was never given the money for that item its now been 5 weeks and still no money... I thought maybe the item would ship back to me but it didnt and the buyer refuses to reply to me anymore that is theft! I want my money back!

So I never received my payment and the buyer said that it was delivered but she did not get it. How would I know where it is if i don't know if it's in transaction still or not. If i continue to have problems like this I will not use vinted anymore.

I've payed for some shoes but realised the seller last logged in a year ago! If she doesn't go on it often then how will I receive my item?

I've sent messages to prompt her but she's not reading them I've attached a picture of the shoes so you can see which ones they are

I really really hope it can be sorted because I'm a good customer to vinted

Crystalee222 and I entered into a purchase agreement for approx. 420.00 for a bundle of 5 outfits, of which I never reieved any limited edition VS Pink outfits at all. I do not know how to file a dispute with vinted. I guess I will have to take it to my bank.

My account was blocked this afternoon because they said I had a 4.95 refund for item and because I had received the item I had then I had to refund the lady which It is this morning but they stillswitched off account please can you tell me why it's stillblocked

i have had similar. Sent item said not received and didn't get either return of item or refund. There is no one to contact directly ie customer service.

Absolute joke of a company. Still now haven’t received my item and the tracking information is still on there for proof saying it hasn’t been delivered. Yet there’s nothing Vinted can do. SHOCKING do not recommend at all. Pictures to follow of how poorly they handle customer service.

Yes .so dodgy . Ive lost my items and they wont reply

I sold a book of Pokémon cards and buyer said items were water damaged and refused to send them back and Vinted said they did not have to return the items.

Bought ring on vinted, 11 August and received wrong size then been advertised .send back the ring to seller, and seller haven’t marked as received, ignored my messages, Vinted said in two days of delivery will issue refund now it’s already five days and still haven’t heard anything

I bought an item that was incorrectly listed and the seller admitted this. Vinted are making send the item back and pay postage despite paying for Buyers Protection.

Exactly the same happened to me!

Been on vinted for months and loved it right up until a few weeks ago when a couple of my LEGIT items were flagged as counterfeit and stated they could only be shown with more pics ... Well that wasn't too difficult, sent a couple more pics and voila they were listed.

Three days ago I listed another branded item which again went through the third party automated validation checks. This lasted longer than usual

Woke up next morning to check my account and boom! Account suspended for a month. What makes it worse is the message I received stated that I had listed counterfeit items and therefore my account is blocked for a month...that is unless I provide further proof

Thing is, I have followed all of their stupid guidelines in respect of multiple angles shots, labels, stitching and care tags yet no this is still not good enough

Like most people I don't have the receipts or original packaging as at the time I didn't think oh I'm gonna sell this a few months down the line

It appears this verification algorithm is penalising legit sellers and is clearly just doing these blocks to show vinted 'hey look at me I'm working I have flagged an item' just to keep the developer of the third party software in business

I started off loving vinted but have grown to absolutely hate it in the matter of 3 days

It is day three now of sending in my further and still no response from their useless 'Customer Service'

To them you are a number but if you as a seller rely on the extra cash three days of selling can hit hard in this current climate let alone a month!

Safe to say depop will now be getting my custom

They took my money and wouldn't let me withdraw it. I provided them with my personal details to prove that I am the owner of the account but they still won't let me take my money and use the account.

I have now been asking for 6 days for a replacement shipping label as the parcel has been returned to me.

Why am I getting ignored.

Regards,

Elaine

One of the most appalling disingenuous customer service experiences I have ever had the misfortune to experience!

Vinted seriously need to up their game! Refunding buyers who have received items…facilitating theft!

Disgusted doesn’t cover it! And pathetic automated responses is simply NOT GOOD ENOUGH!

I paid for an expensive bag which was sent via Inpost on 7 June 2023 Courier removed it. Inpost confirmed this as seen on CCTV. Vinted maintain it was delivered. After weeks of complaining and sending Inpost email confirming that it’s lost Vinted refuse to refund on 20 July