Vinted
Reviews and Complaints

Sold an item and left it in the Inpost locker as instructed, on 24/07. For days the tracking info didn't say anything had been delivered then on 02/08 tracking updated to "item being returned to sender" it is now 02/10 and I still haven't had
1. Any updates from Vinted as to what is happening.
2. Have not received the item back.
3. Have not been reimbursed for the loss.
I have been chasing Vinted regularly but all I get back is a generic automated message which says the issue is still being investigated by the carrier. Such poor customer service. After over 2 months I think they can safely admit the item has been lost in transit. I would just like the proceeds from the sale since I won't be getting my item back, and this was not my fault.

I sold brand new Jordan 1 low spades, got the shipping label from vinted and now they say shipment is lost. These cost 160, and they refund 25 euros! This is theft. I have all the conversation where I was chasing the courier service and vinted asking for a status of the shipment. The buyer has been refunded in full. They can refund me in full as Well and claim their transport company!

My name (seller) is Emilie ward
Buyer is tabutha21.
I sent her a bundle with £18.
She was not happy with certain items so I apologised and I said I would pay her into her account on Thursday when I got paid.
I tried to contact her and believe I've been blocked as cannot access the message or her account.
Vinted have sent her a message but state there's nothing more they can do.
Please would you advise me on what I can do to get a message to her as I'm extremely upset, out of pocket and disappointed in Vinted for not having a system in place for people who use the system in this way.
Please could someone help me.
My email address is [protected]@hotmail.co.uk
Many thanks,
E Ward

I purchased goods from a member on Vinted, which were shipped but which were returned to sender within 2 days. I advised both Vinted and the seller of this. I did not confirm the sale was OK. Despite that the goods were never delivered, Vinted closed the purchase and paid the seller 120 euro. Vinted said I should contact seller and resolve myself. Seller has admited that she has the returned goods but refuses to refund my 120 euro. This seller has multiple bad reviews in last weeks and yet Vinted will not take action to suspend her.

I ordered some airforce for my daughter, when we got the package it looked strangly packed but nevertheless we opened it to discover the shoes were compleatly different to what we had ordered. The shoes we ordered were white/cream and we recieved some orange very dirty shoes . Vinted have refused a refund and i am furious because they were 85euros and i am very very angry . I use vinted all the time as you can see and recomend it to my friends but if this is not resolved i will stop using vinted . I wait for your quick response
Thank You
Petra Reed

I have used vinted for around a year. Over that time occasionally my items would be removed with vinted claiming they're inauthentic. I ignored this in the past. However recently I would re-list any item that was taken down with the proof of purchase showing its authenticity. This lead to my account being banned.

The problem just gets worse as Vinted are awfully difficult to get intouch with and when I was finally able to, they responded without looking at my proof and just accused me of fraud basically.

It is insulting how they treat there clientbase. They customer support is a joke and they need to held accountable for their slander.

Hi I purchased a doll on vinted Noah reborn when a box arrived it had no doll in few clothes in and a card i contacted vinted straight away i was devasted and customer service was so unhelpful i sent them pics on what i actually recieved they suspended the transaction and today they have released the money to seller "Is significantly not as described"

I am devasted as paid fees protection i want my money back full refund of the sale

I am new to selling on vinted I sold a tracksuit the buyer claimed it didn't fit and wanted a refund this wasn't a problem I messaged customer service to ask what I do next they were no help whatsoever so I went back to try and sort it out myself. I saw a button which said cancel transaction so I thought that's what you did which I know that was the wrong way to deal with this now the buyer has had a refund and hasn't returned tracksuit. I keep messaging her but keep getting excuses I can't afford to lose the money for tracksuit if customer services were more helpful and you didn't have to wait a couple of days for them to get back to you and when they do, they are no help if there was a contact number to call I would have called to find. Out what I should do next all I am getting from customer service is you cancelled the transaction there is nothing we can do so I'm out of pocket and someone has a free tracksuit, so please help sort this out I can't afford to lose money

Vinted contacted me stating I was approaching my payment threshold and once reached I couldn't buy/sell or withdraw my funds without submitting a copy of my drivers license or passport. When I asked how much I could withdraw before threshold was reached they said it was confidential. I have no drivers license or passport (in UK you are not required to have these) as I've never drove and never travelled. Now they have blocked me making any withdraws with immediate effect and are demanding I get either one before I can access my money. I was not told I needed either one when I signed up to vinted. I understand there have to be safety measures in place but surely keeping money for items I've already sold and sent out is a scam! So now I have no items as I've sent it all out to the buyers, and no money because vinted is keeping it. I can't even afford to get a drivers license or passport, especially after this! I'm livid and heartbroken!

Bonjour, j'ai été victime d'achats frauduleux chez MGP*vinted [protected] Luxembourg le 07/08/2021 et 6 retraits on été éffectués le même jour et vous m'avez rembourser 4 retraits ! le 08/08/2021 : 285.24 euros, le 10/08/2021 636.94 euros, le 13/08/2021 583.49 euros, le17/08/2021 720.94 euros et puis plus rien ! Il reste donc 424.64 euros + 109.64 euros à me remboursé ( 534.28 )
Veuillez faire le nécessaire afin de me remboursé .
Venquier Philippe carte de crédit 547837XXXXXX0411

Ive made severas complaints and im now taking legal action .against vinted .ive seen the reviews of customers n they arnt good .all complaining about same thing why the payment isnt transferred into my account for items ive sold .i was told 7 days been more days .i will make a public papel n do whatever it takes for the public to know they are getting ripped off.your fake adverte on TV
Will see how far you get with your lies .make me sick i want my money in next 2 days ive contact radio n television companies let them know my treatment with vinted n read public review will get you shut down you rubbish sick animals

I took a lot of photos. Communicate with each other repeatedly. I sent a courier of 2750euros. I wrote an exclusive signature before shipping. I tell the buyer not to destroy it if they are unsure. As a result, the other party removed my label and forced a return. I have complained many times without replying to me. The returned courier is not mine

Sold an undamaged bag on vinted buyer claims it was damaged vinted messaged me but I was unavailable due to connection problems and I had told buyer I would contact Hermes to see if they had damaged package meanwhile vinted suspended payment and told buyer they could keep bag ! Dudley this is fraud

This has been a on going issues for about a week now!
Everything was fine until but got order he said it was all fine then boom I'm locked out of my account!
Iv try to contact and you get the same message back all the time!
I just want my money!
It's a rubbish app!
And I won't be using again!
My friends and family have all deleted accounts within this week!

I sold a genuine item .. the buyer than complaint it was damaged and i can prove it wasn't damaged from the pics i sent .. however to try and avoid hassle i agreed on a partial refund.
The buyer then clicked refund however there was no option for a partial refund and vinted refunded the full amount £320 .. now i'm emailing them to get them to sort and they have literally said to me send your bank details to the buyer and get them to pay otherwise it's out of our hands.

There was no evidence asked from me as a seller i have the whole conversation between seller and buyer to prove the seller is not in the wrong yet without even asking what has happened they have refunded the buyer the full amount. So now i am out of pocket and out of item.

I sold an item and the buyer claimed it was ‘fake' when it's really and not only have they been refunded they've also kept the item and the Vinted app has allowed them to do so. I am so unhappy my sister bought these and they no longer fit her so she asked me to sell them I am only young and do not have a job so I was so excited for the money to spend on something nice. However not only do iI no longer have the money I no longer have the product either. I am so upset with how this issue has been dealt with Vinted have sided wholly with the buyer and have not considered me at all when I'm reality these shoes were bought as an authentic product and were payed for in full price!

I was sold fake Air Force ones on Vinted, I didn't realised they were fake until someone had pointed it out to me. I reported it to Vinted 3 times before anyone would even get back to me. Vinted confirmed that they are inauthentic trainers but will do NOTHING to help me. There is a buyers protection but you will not get your money back so please to buy anything of expense on this site; they do not regulate it! I am now £60 out of pocket whilst the person who sold me fake item is still on Vinted selling fake items.

Money was taken out of my account so I disputed this with my bank, few days later Vinted blocked my account saying I'd misused a term & condition I disputed back to them that their agreement says Mangopay but on the statement did not show Mangopay explained this to them they told me in order to unblock my account so I sorted this, waited weeks for an update to get a message saying that due to my disputes and transactions they can't support my vinted account, I only raised 1 dispute how does that work! My account was blocked I couldn't make any recent transactions! Im just so disguested with how this with dealt with & how unfair they are

I sold a vintage style dress and cardigan, customer denied recieving it but when shown royal mail delivery bnotice said that she had forgotten that it had been delivered. But that she was returning it as the dress had a cut in it, this was a brand new
And never worn garment, roy8al mail stated that
Parcel was intact on delivery
So how the cut occured is a mystery, however up to today the outfit has still not arrived back.

I purchased damaged items.
The seller accepted that they were damaged.
They were significantly different from the listing.
Vinted made me pay to return the damaged goods at my own expense.
The seller broke 2 of the rules. I stuck to the rules
It encourages bad sellers on its website and the rules are misleading and the staff twist the rules to their advantage.
I was told they have no complaints procedure at all.
It is a very misleading company