Menu
For Business Write a review File a complaint
Vinted Customer Service Phone, Email, Contacts

Vinted
Reviews and Complaints

www.vinted.com

Learn how the rating is calculated

4.2 9 Reviews 407 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Vinted Complaints 407

ComplaintsBoard
D
12:43 pm EDT

Vinted Bad Customer Service

I sent two shirts to buyers and both were worth over £500 but asked for £130 for both because I have outgrown them.
I have a copy of the receipt for sending the items..
The customers said they have received the wrong parcels although they were sent on the 25th of Sept 2021 but the customer pictures showed previous dates...
Vinted have refused to investigate this and they just want to offer a refund of £68 for shirts worth over £500...
If they can not pay me my £130...they should at least be able to trace the driver or return my items...

Read full review of Vinted
View 0 more photos
Hide full review
ComplaintsBoard
N
12:44 pm EDT

Vinted Sending an item

Sold an item and left it in the Inpost locker as instructed, on 24/07. For days the tracking info didn't say anything had been delivered then on 02/08 tracking updated to "item being returned to sender" it is now 02/10 and I still haven't had
1. Any updates from Vinted as to what is happening.
2. Have not received the item back.
3. Have not been reimbursed for the loss.
I have been chasing Vinted regularly but all I get back is a generic automated message which says the issue is still being investigated by the carrier. Such poor customer service. After over 2 months I think they can safely admit the item has been lost in transit. I would just like the proceeds from the sale since I won't be getting my item back, and this was not my fault.

Desired outcome: Refund for my loss

Read full review of Vinted
Hide full review
ComplaintsBoard
E
2:08 am EDT

Vinted Lost shipment

I sold brand new Jordan 1 low spades, got the shipping label from vinted and now they say shipment is lost. These cost 160, and they refund 25 euros! This is theft. I have all the conversation where I was chasing the courier service and vinted asking for a status of the shipment. The buyer has been refunded in full. They can refund me in full as Well and claim their transport company!

Desired outcome: Refund me in full

Read full review of Vinted
View 0 more photos
Hide full review
ComplaintsBoard
E
3:20 am EDT

Vinted Non return items, cannot contact buyer

My name (seller) is Emilie ward
Buyer is tabutha21.
I sent her a bundle with £18.
She was not happy with certain items so I apologised and I said I would pay her into her account on Thursday when I got paid.
I tried to contact her and believe I've been blocked as cannot access the message or her account.
Vinted have sent her a message but state there's nothing more they can do.
Please would you advise me on what I can do to get a message to her as I'm extremely upset, out of pocket and disappointed in Vinted for not having a system in place for people who use the system in this way.
Please could someone help me.
My email address is [protected]@hotmail.co.uk
Many thanks,
E Ward

Desired outcome: Contact and arranging delivery back to me

Read full review of Vinted
View 0 more photos
Hide full review
ComplaintsBoard
D
5:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vinted Scammed

I purchased goods from a member on Vinted, which were shipped but which were returned to sender within 2 days. I advised both Vinted and the seller of this. I did not confirm the sale was OK. Despite that the goods were never delivered, Vinted closed the purchase and paid the seller 120 euro. Vinted said I should contact seller and resolve myself. Seller has admited that she has the returned goods but refuses to refund my 120 euro. This seller has multiple bad reviews in last weeks and yet Vinted will not take action to suspend her.

Desired outcome: Refund for not delivered goods and suspend user.

Read full review of Vinted
Hide full review
ComplaintsBoard
P
4:16 am EDT

Vinted Airforce shoes

I ordered some airforce for my daughter, when we got the package it looked strangly packed but nevertheless we opened it to discover the shoes were compleatly different to what we had ordered. The shoes we ordered were white/cream and we recieved some orange very dirty shoes . Vinted have refused a refund and i am furious because they were 85euros and i am very very angry . I use vinted all the time as you can see and recomend it to my friends but if this is not resolved i will stop using vinted . I wait for your quick response
Thank You
Petra Reed

Desired outcome: Refund

Read full review of Vinted
Hide full review
ComplaintsBoard
C
4:38 am EDT

Vinted Blocked account and items removed

I have used vinted for around a year. Over that time occasionally my items would be removed with vinted claiming they're inauthentic. I ignored this in the past. However recently I would re-list any item that was taken down with the proof of purchase showing its authenticity. This lead to my account being banned.

The problem just gets worse as Vinted are awfully difficult to get intouch with and when I was finally able to, they responded without looking at my proof and just accused me of fraud basically.

It is insulting how they treat there clientbase. They customer support is a joke and they need to held accountable for their slander.

Desired outcome: Unblocked account and an apology for dragging my name through the mud.

Read full review of Vinted
View 0 more photos
Hide full review
ComplaintsBoard
M
6:55 pm EDT

Vinted Service

Hi I purchased a doll on vinted Noah reborn when a box arrived it had no doll in few clothes in and a card i contacted vinted straight away i was devasted and customer service was so unhelpful i sent them pics on what i actually recieved they suspended the transaction and today they have released the money to seller "Is significantly not as described"

I am devasted as paid fees protection i want my money back full refund of the sale

Desired outcome: My money one back

Read full review of Vinted
Hide full review
ComplaintsBoard
W
2:23 am EDT

Vinted Buyer

I am new to selling on vinted I sold a tracksuit the buyer claimed it didn't fit and wanted a refund this wasn't a problem I messaged customer service to ask what I do next they were no help whatsoever so I went back to try and sort it out myself. I saw a button which said cancel transaction so I thought that's what you did which I know that was the wrong way to deal with this now the buyer has had a refund and hasn't returned tracksuit. I keep messaging her but keep getting excuses I can't afford to lose the money for tracksuit if customer services were more helpful and you didn't have to wait a couple of days for them to get back to you and when they do, they are no help if there was a contact number to call I would have called to find. Out what I should do next all I am getting from customer service is you cancelled the transaction there is nothing we can do so I'm out of pocket and someone has a free tracksuit, so please help sort this out I can't afford to lose money

Desired outcome: Money back

Read full review of Vinted
View 0 more photos
Hide full review
ComplaintsBoard
H
5:04 am EDT

Vinted Withdrawing my funds

Vinted contacted me stating I was approaching my payment threshold and once reached I couldn't buy/sell or withdraw my funds without submitting a copy of my drivers license or passport. When I asked how much I could withdraw before threshold was reached they said it was confidential. I have no drivers license or passport (in UK you are not required to have these) as I've never drove and never travelled. Now they have blocked me making any withdraws with immediate effect and are demanding I get either one before I can access my money. I was not told I needed either one when I signed up to vinted. I understand there have to be safety measures in place but surely keeping money for items I've already sold and sent out is a scam! So now I have no items as I've sent it all out to the buyers, and no money because vinted is keeping it. I can't even afford to get a drivers license or passport, especially after this! I'm livid and heartbroken!

Desired outcome: I just want the money for the items I’ve sold.

Read full review of Vinted
Hide full review
ComplaintsBoard
V
11:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vinted Achats frauduleux

Bonjour, j'ai été victime d'achats frauduleux chez MGP*vinted [protected] Luxembourg le 07/08/2021 et 6 retraits on été éffectués le même jour et vous m'avez rembourser 4 retraits ! le 08/08/2021 : 285.24 euros, le 10/08/2021 636.94 euros, le 13/08/2021 583.49 euros, le17/08/2021 720.94 euros et puis plus rien ! Il reste donc 424.64 euros + 109.64 euros à me remboursé ( 534.28 )
Veuillez faire le nécessaire afin de me remboursé .
Venquier Philippe carte de crédit 547837XXXXXX0411

Read full review of Vinted
Hide full review
ComplaintsBoard
S
3:59 am EDT

Vinted Payment not been transferred into.my bank account been more 7 days

Ive made severas complaints and im now taking legal action .against vinted .ive seen the reviews of customers n they arnt good .all complaining about same thing why the payment isnt transferred into my account for items ive sold .i was told 7 days been more days .i will make a public papel n do whatever it takes for the public to know they are getting ripped off.your fake adverte on TV
Will see how far you get with your lies .make me sick i want my money in next 2 days ive contact radio n television companies let them know my treatment with vinted n read public review will get you shut down you rubbish sick animals

Desired outcome: Want my money n compensation for treatment n stress caused

Read full review of Vinted
Hide full review
ComplaintsBoard
L
7:16 pm EDT

Vinted I lost about three thousand euros

I took a lot of photos. Communicate with each other repeatedly. I sent a courier of 2750euros. I wrote an exclusive signature before shipping. I tell the buyer not to destroy it if they are unsure. As a result, the other party removed my label and forced a return. I have complained many times without replying to me. The returned courier is not mine

Read full review of Vinted
View 0 more photos
Hide full review
ComplaintsBoard
F
3:15 am EDT

Vinted Returns policy

Sold an undamaged bag on vinted buyer claims it was damaged vinted messaged me but I was unavailable due to connection problems and I had told buyer I would contact Hermes to see if they had damaged package meanwhile vinted suspended payment and told buyer they could keep bag ! Dudley this is fraud

Desired outcome: Bag returned

Read full review of Vinted
Hide full review
ComplaintsBoard
V
1:40 pm EDT

Vinted Won’t let me verify my number to withdraw funds

This has been a on going issues for about a week now!
Everything was fine until but got order he said it was all fine then boom I'm locked out of my account!
Iv try to contact and you get the same message back all the time!
I just want my money!
It's a rubbish app!
And I won't be using again!
My friends and family have all deleted accounts within this week!

Desired outcome: I want to withdraw my funds

Read full review of Vinted
Hide full review
ComplaintsBoard
H
10:12 am EDT

Vinted No Seller Protection

I sold a genuine item .. the buyer than complaint it was damaged and i can prove it wasn't damaged from the pics i sent .. however to try and avoid hassle i agreed on a partial refund.
The buyer then clicked refund however there was no option for a partial refund and vinted refunded the full amount £320 .. now i'm emailing them to get them to sort and they have literally said to me send your bank details to the buyer and get them to pay otherwise it's out of our hands.

There was no evidence asked from me as a seller i have the whole conversation between seller and buyer to prove the seller is not in the wrong yet without even asking what has happened they have refunded the buyer the full amount. So now i am out of pocket and out of item.

Read full review of Vinted
Hide full review
ComplaintsBoard
L
2:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Vinted I sold an item and the buyer claimed that it’s ‘fake’ when it’s not.

I sold an item and the buyer claimed it was ‘fake' when it's really and not only have they been refunded they've also kept the item and the Vinted app has allowed them to do so. I am so unhappy my sister bought these and they no longer fit her so she asked me to sell them I am only young and do not have a job so I was so excited for the money to spend on something nice. However not only do iI no longer have the money I no longer have the product either. I am so upset with how this issue has been dealt with Vinted have sided wholly with the buyer and have not considered me at all when I'm reality these shoes were bought as an authentic product and were payed for in full price!

Desired outcome: Either a refund or my product back

Read full review of Vinted
Hide full review
ComplaintsBoard
A
7:35 am EDT

Vinted I have received fake trainers

I was sold fake Air Force ones on Vinted, I didn't realised they were fake until someone had pointed it out to me. I reported it to Vinted 3 times before anyone would even get back to me. Vinted confirmed that they are inauthentic trainers but will do NOTHING to help me. There is a buyers protection but you will not get your money back so please to buy anything of expense on this site; they do not regulate it! I am now £60 out of pocket whilst the person who sold me fake item is still on Vinted selling fake items.

Desired outcome: Refund

Read full review of Vinted
View 0 more photos
Hide full review
ComplaintsBoard
S
2:18 pm EDT

Vinted Customer Service

Money was taken out of my account so I disputed this with my bank, few days later Vinted blocked my account saying I'd misused a term & condition I disputed back to them that their agreement says Mangopay but on the statement did not show Mangopay explained this to them they told me in order to unblock my account so I sorted this, waited weeks for an update to get a message saying that due to my disputes and transactions they can't support my vinted account, I only raised 1 dispute how does that work! My account was blocked I couldn't make any recent transactions! Im just so disguested with how this with dealt with & how unfair they are

Read full review of Vinted
Hide full review
ComplaintsBoard
C
2:32 pm EDT

Vinted Customer not returned product

I sold a vintage style dress and cardigan, customer denied recieving it but when shown royal mail delivery bnotice said that she had forgotten that it had been delivered. But that she was returning it as the dress had a cut in it, this was a brand new
And never worn garment, roy8al mail stated that
Parcel was intact on delivery
So how the cut occured is a mystery, however up to today the outfit has still not arrived back.

Desired outcome: return or payment

Read full review of Vinted
Hide full review

Vinted Reviews 0

Looks like Vinted has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Vinted, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Vinted

Screenshot Vinted
Vinted is an online marketplace that allows individuals to buy, sell, or swap pre-owned clothing, accessories, and beauty products. Users can list items directly from their wardrobe, browse for second-hand goods, or engage in trades with others. The platform offers a community-driven experience with features to facilitate transactions and communication between members.
How to file a complaint about Vinted?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Vinted, ensuring it is clear and concise.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Vinted. Include key areas such as:

  • The nature of the issue, whether it is related to buying, selling, shipping, refunds, customer service, or account management.
  • Specific details about any transactions you had with Vinted, including item descriptions, dates, and communication with the seller or buyer.
  • Steps you have taken to resolve the issue, including any contact with Vinted's customer service and their responses or lack thereof.
  • The personal impact of the issue, such as inconvenience, financial loss, or other negative outcomes.

5. Attaching supporting documents: Attach any relevant documents or correspondence that support your complaint. This could include screenshots, receipts, or emails. Be cautious not to include sensitive personal information in the attachments.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Vinted. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it is a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that all information is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review about Vinted on ComplaintsBoard.com.

9. Post-Submission Actions: Following submission, regularly check your account on ComplaintsBoard.com for any responses or updates related to your complaint or review. Engage with any follow-ups to ensure your issue is addressed.

Overview of Vinted complaint handling

Vinted reviews first appeared on Complaints Board on Aug 16, 2014. The latest review Account banned without due diligence was posted on Nov 30, 2024. Vinted has an average consumer rating of 1 stars from 2004 reviews. Vinted has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.2
14805 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Vinted Contacts

  2. Vinted phone numbers
    +1 (415) 548-1041
    +1 (415) 548-1041
    Click up if you have successfully reached Vinted by calling +1 (415) 548-1041 phone number 0 0 users reported that they have successfully reached Vinted by calling +1 (415) 548-1041 phone number Click down if you have unsuccessfully reached Vinted by calling +1 (415) 548-1041 phone number 8 8 users reported that they have UNsuccessfully reached Vinted by calling +1 (415) 548-1041 phone number
  3. Vinted emails
  4. Vinted address
    535 Mission St, 14th floor, San Francisco, California, 94105, United States
  5. Vinted social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 30, 2024
  7. View all Vinted contacts
Vinted Category
Vinted is ranked 8 among 299 companies in the Clothing and Accessories category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.