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Vinted

Vinted review: Vinted as a buyer 1

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Author of the review
5:59 pm EST
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I purchased an item from Vinted which included their buyer protection fee which is mandatory. The item was delivered by inpost. However I wasn’t home when it was delivered so it wasn’t delivered to me. InPost tracking dosnt specify where it was delivered to it just says delivered. So I raised this with Vinted and filled out their forms. After about a week Vinted contacted me and said that inpost have said it’s delivered so we are releasing the money to the seller. When I asked where it was delivered to and proof of postage they said they didn’t have this from InPost all they had was Inpost saying it’s been delivered. But it 100% could not have been delivered to me. I know that as a consumer I do not have to pay for goods unless the courier can provide proof of delivery and this hasn’t been met. Vinted are now just replying generic things like sorry but thanks for understanding our policy. I haven’t given my understanding I’m furious actually so now I either want to know where it went so I can go find it if it’s with a neighbour somewhere or was it left outside? Either way I’m without the product and the money

Claimed loss: £35.79

Desired outcome: I want my money back

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Sidnie
Essex, GB
Nov 20, 2023 2:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I have just had a horrible Experiance with Vinted. They are an awful company to deal with. They block you unnecessarily and permanently. No matter how much you explain your mistake and apologise.

ebay are much nicer to deal with and helpful. It’s worth the fees.

  1. Vinted Contacts

  2. Vinted phone numbers
    +1 (415) 548-1041
    +1 (415) 548-1041
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  3. Vinted emails
  4. Vinted address
    535 Mission St, 14th floor, San Francisco, California, 94105, United States
  5. Vinted social media
  6. Stan
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    Nov 02, 2024
Vinted Category
Vinted is ranked 8 among 289 companies in the Clothing and Accessories category