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Virgin Active South Africa
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Virgin Active South Africa
Reviews ComplaintsContacts
Pros/cons Alternatives Alternatives FAQ In-depth review Is it legit? Featured complaints Most discussed Recent comments Contacts Phone Email Website Socials Address Working hours About Overview Overview Overview Category
Virgin Active South Africa Customer Service Phone, Email, Contacts

Virgin Active South Africa
Reviews and Complaints

www.virginactive.co.za

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1.2 3 Reviews 601 Complaints
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Virgin Active South Africa Complaints 601

Resolved “2 year gym membership contract” Resolved “breach of confidentiality regarding my...” Resolved “I am relocating and can't afford monthly payments” Resolved “subject - phone stolen in ladies bathroom...” Resolved “virgin active vodaworld gym company” Resolved “fiona morrison pt” Resolved “sales consultant” Resolved “service and maintenance” Resolved “billed after cancellation and handed over...” Resolved “bad work procedure and health and seriou...”

How responsive is Virgin Active South Africa's customer service?

23 Resolved
578 Unresolved

Total complaints: 601

Resolved complaints: 23 (4%)

Unresolved complaints: 578 (96%)

Very poor 🤒
We don't know much about how Virgin Active South Africa handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Virgin Active South Africa and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
How is Virgin Active South Africa’s rated by gym-goers?

Virgin Active South Africa’s earns a 1.2-star rating from 604 reviews, showing that the majority of gym-goers are dissatisfied with fitness experience.

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membership gym contract complaint refund management cancellation account waiting communicate issue staff members debit orders freeze assistance resolution cancel email address cancelled disappointment
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Virgin Active South Africa problems with club membership agreement

I entered an agreement of a gym membership at Virgin Active (Cape Town South Africa) for a period of 1 year. I have checked on the complaintsboard.com and found that there are many consumers who have this complaint. After my year contract ended, funds were being deducted from my account on a continued monthly basis even though i was overseas and i was not...

Read full review of Virgin Active South Africa and 23 comments
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Overview of Virgin Active South Africa complaint handling

Virgin Active South Africa reviews first appeared on Complaints Board on Aug 9, 2006. The latest review Monthly subscription 50 percent did not kick in as promised was posted on Mar 5, 2025. The latest complaint 2 year gym membership contract was resolved on Jun 02, 2023. Virgin Active South Africa has an average consumer rating of 1 stars from 604 reviews. Virgin Active South Africa has resolved 23 complaints.
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  1. Virgin Active South Africa Contacts

  2. Virgin Active South Africa phone numbers
    +27 860 200 911
    +27 860 200 911
    Click up if you have successfully reached Virgin Active South Africa by calling +27 860 200 911 phone number 49 49 users reported that they have successfully reached Virgin Active South Africa by calling +27 860 200 911 phone number Click down if you have unsuccessfully reached Virgin Active South Africa by calling +27 860 200 911 phone number 61 61 users reported that they have UNsuccessfully reached Virgin Active South Africa by calling +27 860 200 911 phone number
    Head Office
    +27 216 843 000
    +27 216 843 000
    Click up if you have successfully reached Virgin Active South Africa by calling +27 216 843 000 phone number 11 11 users reported that they have successfully reached Virgin Active South Africa by calling +27 216 843 000 phone number Click down if you have unsuccessfully reached Virgin Active South Africa by calling +27 216 843 000 phone number 20 20 users reported that they have UNsuccessfully reached Virgin Active South Africa by calling +27 216 843 000 phone number
    International
  3. Virgin Active South Africa emails
  4. Virgin Active South Africa address
    3rd Floor, Mont Clare Place, CNR Main & Camp Ground Road, Claremont, Cape Town, 7708, South Africa
  5. Virgin Active South Africa social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 06, 2025
  7. View all Virgin Active South Africa contacts
Virgin Active South Africa Category
Virgin Active South Africa is ranked 22 among 83 companies in the Fitness Centers and Gyms category
#20 Blink Fitness Blink Fitness #21 9Round Fitness 9Round Fitness #22 Virgin Active South Africa Virgin Active South Africa #23 Curves International Curves International #24 XSport Fitness XSport Fitness

Most discussed complaints

Complaint - victory park virgin active
1
(opinions to this review)
 Sales
1
(opinions to this review)
 Not reflecting rewards earned and then shows expired
1
(opinions to this review)
 Equipment, gym users
1
(opinions to this review)
 Poor service from call centre
1
(opinions to this review)

Recent comments about Virgin Active South Africa company

Complaint - victory park virgin active
1
Focus more on providing comfortable environments rather than being...
 Not reflecting rewards earned and then shows expired
1
Reiterate with Virgin Active’s customer service about the...
 Equipment, gym users
1
Sounds like the gym experience is turning into more of an obstacle...
 Poor service from call centre
1
Virgin Active South Africa seems to have turned a simple request into...
 Membership failed to cancel after Virgin confirmed it was cancelled
1
I'm really sorry to hear about the frustrating situation with Virgin...
Virgin Active South Africa Alternatives
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