Vitacost.com’s earns a 2.2-star rating from 105 reviews, showing that the majority of health-conscious shoppers are somewhat dissatisfied with their purchases.
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new chapter bone strength tablets
Shipment arrived today. Glass bottle pills were in was shattered. $36.00 dollar bottle of pills unusable because of the broken glass. I would really like you to send a replacement. Order number [protected]. Order date 1/31/2019 pick ticket #[protected]. Container is [protected] shipping from Nevada. [protected]@hotmail.com shipped to Elissa Rush. 6311 Comstock ave apt b Whittier can 90601
i'm very disappointed with vitacost
I purchased 5 bags of cereal from www.vitacost.com and paid for all 5.
One week passed and I received a notification from them saying that they had only 4 bags left in stock and asked me to contact them as soon as possible. I sent them a message but they did not reply. Then I went to their website, found their phone number and called. Their rep said that they will ship me 4 bags and give me a refund for the fifth bag. Seemed like a great deal and I agreed. I received 4 bags of cereal but they did not keep their promise about my refund. I'm very disappointed with Vitacost.
service and shipping
I tried to change the arrival date of my package. I spent an hour trying to get through to the Shipper who could not help me. I spent over an hour between two different Vitacost chat representatives who both assured me the package would be rerouted back to them and my money refunded.
This never happened and the shipper left the package in the parking lot of a different building. Vitacost customer service never got back to me even after leaving multiple emails and speaking with multiple customer service representatives. What a waste of hours of my time.
Order #: [protected]
Order Date: April 20, 2016
relentless spamming
I made the mistake of ordering from you, resulting in you spamming me incessantly, relentlessly, despite unsubscribing over and over and even getting a response from a customer service rep promising he removed my address from your records. I'm still being spammed daily, so he's either completely inept or a downright liar. I'm reporting your spam practices on every consumer affairs site I can find, and -- big surprise -- every site I find, you guys are already listed as one of the most obnoxious online sellers that exist. You seriously think force-feeding emails will get people to buy from you? Don't email me anything ever again.
fraudulent charges
Vitacost allows you to charge under one billing name and send it to another online. There are ridiculous amount of complaints online in regard to them. I had multiple fraudulent transactions in a week from them. It took 8 hours on the phone over the course of 3 days, just to confirm my name/credit card was charged. They were only able to tell me that the account is set up in a completely name with a different address, than my personal information. Their customer service was awful, I cannot believe they are still in business.
I requested to talk to a manager and the representative on the phone resisted multiple times. Finally after being on the phone for over an hour, I just repeated I would only talk to a manager now. I was finally able to speak to one. The manager could at least properly articulate full sentence, but was resistant to confirm any information. I had a fraud case eventually set up, but they were not able to give me a case number. They said one would be assigned within 24 hours, which sounds reasonable. I called back multiple times over the next 2-3 days and no one could help me or give me a number.
I informed my credit card company of the fraudulent activity. They tried to contact Vitacost who refuses to respond. Vitacost is trying to avoid the responsibility of paying back the money they owe.
They refuse to answer my credit card company's fraud report.
This company offered a free item if a $50.00 minimum purchase was made. The free item was never sent and they refuse to send it saying they ran out of the free product. Of course they have plenty they will sell but no free ones. Sorry excuses for human beings. They will not let you talk to a supervisor. Thieves is what they are and if America was not run by crooked politicians this company would be shut down and people thrown in jail.
Purchase 6 bottles of Vetericyn which will expiry in 5 months, after several emails to the customer service, the "I don't give a damn" customer service gracefully saying they will " allow" me to return the stuff, but I will have to pay for the shipping. This is absolutely outrageous .
vitacost
I am consumer of Brazil. Realized Vitacost purchase on site and have not had the product received after 60 days of waiting.
I've sent millions of e-mails and so far nothing.
I demand the product in my house as soon as possible.
my other email: [censored]nercg.cardoso @ hotmail.com.
Thanks.
deceptive and fraudulent advertising practices
they may have low prices but i get a slew of deceptive and outright lying 'coupons' and 'codes' in my email and on their website. they refer to discount that are legalistically worded to suggest savings and discounts, and then when you are done with your purchase, you realize most of what you were lead to believe is EXCLUDED!
my latest experience was on the webiste it said $10 off on orders of $50 or more of vitacost products...most people would assume that items bought on the website would qualify as this is vitacost...but no.
you needed to purchase actual vitacost 'BRANDED' products...of course their offer didn't state the word brand or branded...so after adding things to my order to hit over $50, it wouldn't take. assuming their customer service would apply the discount after the purchase, that it was a failure of the website, i made the purchase anyway.
of course their customer service said they meant vitacost BRAND products even though their ad didn't say that...so for $10 they had about 4 agents message me that they wouldn't give me a discount.
i don't care what the prices are, when a website uses deceptive or borderline deceptive advertising practices to bump an order, and then spend voluminous amount of customer rep time to back up the deception, they have not only lost a customer, but gained someone who will spread the word about their deception and anti-customer practices.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have found their vitacost brand to be utter crap. ANY company like that which sells you their house brand, it's garbage and does nothing. I saved 50% on one item by buying a "house brand" because it had no bad ingredients, the same as the brand name: it does nothing! Most house brands use GMOs and petroleum products, this is a given at any website. BEWARE!
double charge/hold on money
I have ordered from Vitacost for quite some time and of lately they are changing in not a good way. When I ordered in April 2013 with my debit card I came to the rude awakening that they now have a practice of putting a hold on the amount of money needed to pay for the order. This would be fine if the hold is JUST for the amount they need. NOT! They then take the money out of the account and don't let go of the held amount for up to 5 days! IN other words they tie up twice the amount of money than they need. This horrible practice bumped off the payment of my auto insurance which I tried to pay the same day after placing my order but I did not know until my auto insurance company notified me of insufficient funds. Consequently, I got stuck having to travel the next day 325 miles with no auto insurance because of this. They do not put a warning at the check-out on line that they do this...it is only in their help questions that no one would know about until you call and Vitacost informs you where they hide this information. I warn anyone to not use a debit card if they have limited funds and only use a credit card. Also, they now have a new practice of having to buy two or more of products that used to be that you could buy one only. This does not work for single persons or people who just do not use so much of some items. It seems to be aimed at big families that have an abundance of money. More and more things are you HAVE to buy 2 or more. I am looking at sending my business elsewhere whenever possible. Unfortunately, I still have to get some items from them due to the isolated area in which I live.
The complaint has been investigated and resolved to the customer’s satisfaction.
Wow I wish I had read these reviews prior to my orders I have over $100 tied up with this same nonsense. My first order never went thru but yet Vitacost charged my account twice $47.72. I chatted with vitacost and was promised the holds would be refunded they have not then stupidly I went back the next day and tried to order because I really needed the vitamin c as I was getting sick this order was confirmed but again there is a double charge on my Visa . I am disgusted and really can't afford to have my money tied up like this. Up until this I loved shopping with Vitacost and have been a customer for years but I will not be dealing with them after this Nor will I continue to recommend them
I just posted a quick update to my post. Vitacost really did refund my extra charge and it was back in my bank account after about 3 or 4 days. So I'm sure yours will be too.
I'm happy for you, I am still waiting and waiting. I spoke to Vitacost they assured me they were sending me an email that I could forward to Visa so my funds could be released I'm still waiting... Spoke to customer service next day Amber assured me email would be sent I'm still waiting, I'm done with Vitacost
It is now more than SIX years later, and the same thing (double-billing) just happened to me too! I cannot believe they would do this.
Vitacost was one of my favorite companies to shop from - until TODAY. I was told that the amount would be credited back to my account AFTER SHIPPING and it would take 3 to 5 business days to arrive! This is FRAUD!
A little update... The good news is that they really did refund that extra charge about 3 or 4 days later. If I order from them in the future, I'll just keep that in mind and plan for it. Still not too happy with the double charge, but sometimes Vitacost really does have great deals, and they're otherwise very reliable.
I've experienced the same problem just this week. They pre-authorized $25.33 and then charged $25.35 upon shipping and now the $25.33 is just being held still. Makes no sense because my order total was $25.33 and not even the $25.35, so they actually ended up taking 2 additional cents than what my total was, and holding up the original total from my bank account. Now I have to wait to have the remainder of my money.
I have experienced the same problem with Vitacost double-billing. This occurs with my regular VISA card, not a debit card. The reason the pre-authorized amount is not immediately dropped at the time of the actual purchase is that the amount is off by 1 cent ... example, $158.06 is pre-authorized, and $158.07 is the actual purchase. Of course, my financial institution does not recognize that it is from the same purchase! I have been a customer of Vitacost for more than 12 years, but I can no longer risk having my credit card balance go over the limit, or have scheduled payments denied (such as for my Homeowner's Insurance).
Thank you very much for the feedback you provided via our Vitacost Facebook page. I’d like to begin with a very sincere apology for the frustration you endured with your order. When the process of charges goes according to plan it is supposed to hold the amount of the order in a preauth status (a temporary hold your bank placed on your account to cover any expected charges - not an actual charge) and when it ships then you should only see the amount charged for the order. The issues that arrises is when the financial institutions system doesn't recognize that the final charge is from the same purchase and immediately drop the preauth before it is even noticed. In situations like these, we're happy to do everything we can including contacting the financial institution in effort to resolve it as quickly as possible. I would be more than happy to connect you with someone on the management team to further investigate and remedy this issue for you. Please email me at Catherine.Corey@Vitacost.com at your earliest convenience. Thank you in advance for allowing us to help!
Catherine C.
Customer Communications Specialist
Vitacost.com
[protected]
false shipping information
On the website shipping information provided that the DHL Global
Estimated delivery in 8-20 business days
No tracking
DHL Priority
Estimated delivery in 5-10 business days
No tracking
But when I select DHL Priority and pay extra, it turn out that the shipping was even slower then DHL global, talk to the customer service and they denied all responsibilities and saying they have no control once the item left the facility.
false advertising
Buyer beware
I've been a long time customer, and been happy until today.
They sent an email soliciting a "be well box", sort of a grab bag, for $13.99 that was worth up to $70.
Based on their own website, the value of the products was worth $7.75. And they refuse to give a refund.
They say it is "worth up to $70" not "worth $70". And even at worth about half of what they charge, they stand behind their grand lie.
Liar liar pants on fire.
Why don't you call Mr. Zucker and ask him about your bizarre theory?
Since when "working with" a customer defined as promising something worth up to $70, and sending something that you have to go through numbers games to come up with a valuation of less than $30 when a more realistic measurement is far less?
I started out stating my disappointment and asked for a refund. When it was refused (despite grossly misleading advertising to get the order in the first place, and putting an "unconditional" guarantee on the receipt, I asked for a supervisor. When she also defended the poor business practices, I told her that I thought you were thieves for treating a good customer that way. I'm entitled to that opinion, and by looking on sites about complaints against Vitacost, I'm not alone in that opinion. My behavior does not rise to the level of "abuse" in any way, shape or form. I never yelled. I never swore. I asked nicely, was refused, asked for a supervisor, again made a case for my position, and was refused. Only then did I say I thought you were a thief.
Work on making it closer in value to what you advertise, and none of this would have happened. Meanwhile, you have lost a customer that has spent well into four digits with you. To be truthful, you need to state the range the value will fall within, and not a high upper end that is more than double what the inflated value really is.
I own a small business, and I would never, ever, allow a small two digit dispute to cost me a good customer. Your refusal to refund a tiny amount will cost you a very large amount in future business. Not smart. Not smart at all.
Mr. Zucker:
I looked up each item on your website. From there, I calculated out the cost of each item per ounce and did the math for the size of each item in the box. It came to $7.75. Granted, there is generally a premium for smaller sized packages that I did not calculate into the mix. But the facts are the facts. You could have added the full size of each item, and been closer to the amount you claimed in your false advertising. And I would have been happy.
But really, if you were offered something of "up to $70" in value, and got something that ounce-for-ounce calculated at $7.75, would you be happy?
Especially when the bottom of your receipt reads: "All purchases at Vitacost are covered by our 30-day unconditional money back guarantee" and that unconditional guarantee was refused?
As a long term, previously happy customer who justifiably, even by your inflated under $30 valuation, was unhappy with your deceptive advertising you should have given me the refund, based on the statement on the receipt, when I politely asked for it.
You refused, so I took my complain viral.
And you must work for Vitacost.
You take issue when I said "about half". (Actually you added to lie by misquoting me saying I said "not even half".)
I think people of average intelligence or above will agree that $7.75 is close enough to $7.49 to be characterized in the "about" range.
Get an honest job, instead of working for a company that pays your salary with the ill-gotten gains from false advertising.
And you must work for Vitacost.
I ordered from vitacost then it took me to another screen for shoppingessentafter reading it I opted out and I am still getting charged every month for $19.95. I will no longer order from vitacost since they are hitched up with this other company. I just want to get rid of this monthly charge.
Your customer service is the worst anywhere and no on in your company gives a dam
I have to called to no avail
Why dont you give us your number in Boca so we can call you
Tasha13 has plenty of time to post comments, being in prison.
Also we make a great profit each year so losing one customer won't affect us. We have tried working with you, but you just brush us off. So good luck finding another company to deal with.(though it is good for us I feel bad for them.)
Wow, after seeing how you interact with other people we don't want to deal with you anymore. Tasha may be rude but she does have a point. And frankly I don't want my employees to deal with your rudeness and abuse. As for losing a customer, I would rather lose a customer than have you abuse our employees. Thank you though for your feedback.
By the way we don't have an employee by the name of Tasha working for us.
You bring up a valid point. The value we show however is compared to MSRP and not the vitacost price which is already discounted. In addition, and you recognize this, smaller sizes are actually more expensive per ounce then full size items. As for returning the box we do make it clear on the product page this item is not returnable. We can certainly work on making it clearer.
I am the Chief Marketing Officer of vitacost.com (David Zucker - david.zucker@vitacost.com) and apologize if you feel you did not recieve a fair value in our new Be Well box. The actual value of the items in this Be Well box are $29.29. The value in our Be Fit box this month is $78.94. Please contact me if you have any additional questions
worst experience ever
It took 1 month and half already and shipment still has not arrived yet.
when i ordered from iherb.com, it took only 4 days to arrive with fee shipping. Vitacost charged me more than 60USD. Vitacost's prices are little less than iherb.com but it ends up with much more expensive.
Some of products had been confiscated at custom and they refused to refund money even only for this product. they did not even want to pay shipping cost both way. Customer need to take all risks. Customer service are the worst as well. He pretended that he could not understand what i wrote and kept ignoring my question. i had same situation with iherb.com but they refund it right way. iherb.com is best. it's better not to buy from vitacost.com worst company ever!
iherb.comとvitacostの比較ですが、Vitacostは送料がものすごく高く、結局、かなり割高になる。発送日時はiherb.comが４日にたいして、vitacostは１ヶ月半かかってもまだ到着しない。ありえない。ワシントン条約規制のモノも入っているため、税関で没収になるものも結構ある。没収になっても返金してくれないし、送り返す発送料金もこちらに押し付けてくる。全部リスクは顧客持ちになる。カスタマーサービスも言っているのを理解していないふりで質問に答えてくれない。vitacostからの購入はおすすめ出来ないです。
Vitacost always ship late and penalizes the customer
order was cancelled, card was still being charged
I wouldn't recommend anyone to shop in this website. Order was cancelled on 10/31/2012. Sent me a letter saying that my credit would not be charged, but still charged my card on 11/5/2012. Transaction went through. Called them a thousand time and they said that it was an authorization hold and they never charged me. Said that they were willing to call the bank with me but then I had to provide them with a direct line to the bank. Where on earth do I find a direct bank phone line! I called the bank and the bank verified that the transaction went though and I filed a claimed with b of a. I contacted vitacost to tell them that my card was being charged that it WASN'T an authorization. They replied me that they are sorry that the bank gave me the wrong information (they said it twice, still didn't admit that it was their fault) and said that they do not hold any responsibility on that. Can you believe that? This company never admits its fault and doesn't have any responsibility. I will never shop here again...and good luck to you guys! Less
The complaint has been investigated and resolved to the customer’s satisfaction.
non receipt of product, dodgey service and charges without authorisation
"ABSOLUTE CRAP! Do not use this company! Got a $10 discount coupon, so ordered items totalling to $19 without discount. So with discount a total of $9. Butt evidently the company decided not to honour and circumvent the discount because they probably thought I was too far away and not worth the shipping cost (in astralia). Here are the order of events which happened:
1. Placed order total $9 for 2 items.
2. Got a cancellation email even though they charged me $6.98
3. After I lodged a paypal dispute, they sent me a shipping notice email but on there stated only one item shipped (the two items were dependent on each other so they shipped me the refill item and not the item which is reqiured to be refilled - essentially useless to me!)
4. THEN was charged another $11 on top of the $6.98!
5. I lodged a charge non-authorisation through Paypal
6. They reversed the $11 charge but the $6.98 charge still remained
7. STILL awaiting product they charged for and APPARENTLY shipped (no tracking) to arrive after 22 days.
Moral of the story, I will continue to pursue Paypal dispute for the $6.98 if I dont received the product. If I do receive the half of the order, it is useless to me without the other half which they knew because its a refill, and I will still be unsatisfied!
NEVER again with this company! They suck! I would rate them ZERO stars if I could!"
The complaint has been investigated and resolved to the customer’s satisfaction.
I am sincerely sorry for the inconveniences you experienced with the coupon on your previous order, nothappyjan2012. I am more than happy to check into this situation personally and see what I can do. Please email me your order information to Catherine.Corey@Vitacost.com. Thank you in advance for allowing me to assist you!
Catherine Corey
Social Media Marketing
Vitacost.com
[protected]
vitacost customer tricks
Hello, I have two opens orders with Vitacost
At the site Vitacost in this http://www.vitacost.com/International-Shipping # FAQIntl4 written the following: "*Due to Brazilian customs delays affecting e-commerce companies worldwide, Vitacost will be temporarily discontinuing delivery to Brazil. We will resume service once we are confident that our packages will reach our Brazilian customers in a reasonable time frame.
If you have already placed an order with us for shipment to Brazil, your package is currently in transit. Please allow 90 days for your package to arrive to you."
After waiting 90 days I contacted Vitacost, I received the following answer: "Thank you for contacting Vitacost.com. I want to apologize for any and all inconvenience. Unfortunately your orders has exceeded our 60 day limit for a replacement or refund. For Future orders, please contact us within 60 days of ordering if you are needing to inquire about an order. Thank you for contacting Vitacost.com."
I await a solution!
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi there, Marcos. I have refunded this order for you and you should see that within 72 hours. Thanks for your patience!
Catherine C.
Social Media CSR
Vitacost.com
[protected]
poor customer service poor postal
On February 23, 2012, I bought the some products in the Vitacost.com . My order number is [protected]. I spent $75.06. I have decided this package for my wife, mother and child. The Shipping Method is DHL。Tracking Number: is GM5551124770896998 .Destination is China. On March 19, I sent an email to customer service to ask some information about my parcel . The customer service told me all the international order must wait 21 working days. On March 28, I still have not received my package.I want the company to return 100% payment . But the customer service want me to provide some proof that the package is not being held by customs. If I am unable to provide this documentation they can issue a credit for the items minus a 20% restocking fee. China has many customs. I don't know which customs my package is in. So I wanted them to provide tracking number to me or provide proof that said the package arrive to customs. When I wanted Vitacost to offer them for me, they changed the strategy. They told me that my parcel have liquid and they was received information that liquid products are not allowed to be shipped into China. There are liquids on my order and it is possible that my order has been confiscated.
I am really disappointed to hear this news.However, I asked about the customs of the people and some mothers bought the Vitacost’s products.They have not heard of these provisions of the liquid.I am sure that every day there are many customers from China buy Vitacost’s products. These products include solid and liquid. After post, most of them can get these things. So I want VITACOST to provide these specific provisions. I have Chinese customs entry product tax payment table. In the above entry of goods for taxation everything I bought is in line with this policy. From then on, I have never received any reply . I believe that my E-mails are filtered by Vitacost. Every day I send an E-mail, but receive no reply. I have no any method but to turn to the BBB. As a big company, this is not accepted. For the shopping, I'm disappointed. A whole month in the past, I have not received any thing. I'm very disappointed. They want to deduct the freight and the poundage of 20%. This requirement is not acceptaed. I want VITACOST return 100% paid to me or send you a replacement without delay. The shipping method should provide the electronic tracking.
Hi there, sunu. I am sorry for the inconvenience you have experienced. At this time, our policy regarding international orders has changed, and we’re not requiring the documentation for a replacement. If you would prefer a complete replacement, we’re happy to do that for you. We encourage this instead of a refund. The refund is 80% of the product cost, and the remainder is held for restocking fees. If you would like a replacement, we have to apply a temporary fee of $1 per item, plus the cost of UPS Express shipping. This fee is temporarily charged so the package holds value, which is required for crossing US Customs. Once the package is released, we will remove the fees. Please email me to advise how you prefer to proceed. You can reach me directly at customerservicevc@vitacost.com. Thank you so much in advance for allowing me to assist with this matter.
Catherine C
Social Media CSR
Vitacost.com
[protected]
outdated, damaged, broken seals, horrible customer service representatives and worse supervisors
I have been a Vitacost customer for many years, spent a lot of money purchasing from vitacost and didn’t have a problem until the past two shipments. The items in these last two shipments were thrown into boxes without any bubble wrap or form of protection. As a result the bottles and boxes bounced around in the box with no protection which is probably the part of the reason some of the items in the shipments were damaged. I received bottles of supplements that were dirty, dusty with broken seals, much of the supplements that were sent to me were old or outdated, they posted either one year and some two years dates of manufacturing which renders them old, outdated and unacceptable.
I called for replacement assuming that the person working for Vitacost would understand the problem and fix it. I was shocked that after spending over 15 minutes each on the phone with 2 customer service reps I found them to have an attitude of “I could cared less” both C.S Reps refused to replace the items or issue a return shipping label so I can ship the defective and outdated items back. All they were willing to do was to "allow me" to receive a return authorization to ship them back at my expense!
I asked to speak to a supervisor, was keep on hold for over 25 minutes just to be told that a supervision will call me back shortly.
It took Ashley( the supervisor) over 5 hours to call me back.
She was uncooperative and outright rude to say the least!
I asked for a replacement of the items that I was concerned about, she didn’t even make an attempt to show interest or try to find an amicable solution. Her outlandish position was that “even if the date of the merchandise was old or if the supplements had an expired date it didn’t mean that the item was bad" she claimed that "it migh only be less potent which is fine and acceptable based on vitacost policy ”.
Vitacost used to be a great company to do business with but it has been getting worse and worse as time goes by and Customer of NO service is the worst in the industry which is reflected in the numerous complaints against the company which I have found on several sites and the BBB.
Hi there, nyliving. I am so sorry that you experienced such issues with your previous order. I am happy to personally look at the issues of each of the items and address it accordingly. I have been able to resolve long standing issues in the past for customers so I sincerely hope you will consider allowing me to take the time to assist you. Please email me at customerservicevc@vitacost.com at your earliest convenience. Thank you in advance for allowing me to help.
Catherine C
Social Media CSR
Vitacost.com
[protected]
I won't ever use vitacost.com or recommend them to anyone
I recently tried buying supplements from this website but could NEVER get the order to go through. I tried several times and I don't like having to enter my credit card info over and over on a website. I also tried using Paypal to pay and that didn't work either. I won't ever use Vitacost.com or recommend them to anyone.
Hello, Semeule. I am sorry that you had some issues making a purchase on our website. It is important that your settings are made in accordance to our requirements so that the page loads properly. You can see those settings here: http://www.vitacost.com/Website-Accessibility-Help. This should resolve the issues. We would be honored to take the cost out of healthy living for you so please attempt to place that order again at your earliest convenience. If you have further issues, please let me know personally at customerservicevc@vitacost.com and I would be glad to help. Thanks so much and have a great week!
Catherine C
Social Media CSR
Vitacost.com
[protected]
parcel lost and never refund
Hi,
I have placed an order at VITACOST on 30th Jan 2012 and order number is [protected] and shipped by DHL, but I have not received the parcel yet until now (6th March 2012).
I contacted VITACOST several times and they always evaded the issue and asked me to provide our country customs documentation to prove that the parcel never held by the customs. but does any country customs can provide it? It's very funny! I called our custmos and they never provided it before.
I got the email from the carrier DHL and they proved the parcel never arrived my country, I forwarded this email to VITACOST and they never reply my email and never refund me if no customs documentation.
Their customer service is worst that I have encountered and they seeked pretext everytime and never solve my problem. I am very dissappointed about VITACOST and scared to shopping on it. It is the first and the last time shopping with VITACOST.
Ms Qin
The complaint has been investigated and resolved to the customer’s satisfaction.
customer service
This is one of the worst customer service oriented companies I've had the displeasure of dealing with. The product I ordered was not what their system sent me. I tried to arrange for a replacement, and their customer service management team would not agree to provide a pre-paid return mailing label. Please save yourself the aggravation, and deal with a more reputable company. One that does not have hundreds of complaints on Better Business sites, and complaint sites. It isn't any wonder that they filed for bankruptcy!
merchandise arrived defective (something had burst open and the entire order=15 items, was covered in oil, greasy and unusable/resellable or too embarrassing to give as a gift)all items were in a ziploc bag and then put in box with no bubble wrap or protection so it just bounced around during transport, which is probably when the damage occurred. Nonetheless when I called for replacement it took over 10 minutes to get a live person and then that person was unsympathetic and unapologetic. She could replace the item that leaked, except I couldn't tell which item leaked. She didn't care and offered no other resolution so I am trying to return the entire order (bummer since some were gifts and I have to order from somewhere else now)and am writing my experience, which was not good and will not use this company again" I have never written a review before but feel so strongly about NEVER USE VITACOST I registered at a number of sites to let others know.
My comment posted to the wrong complaint... but this one is worse. OVER 2 WEEKS?
I read this complaint and saw that it took 7 DAYS for the company to respond to the complaint. 7 DAYS. That's too long. I would like to know, simply out of curiosity if the customer's complaint was dealt with since the response is almost a month old. I hope the customer comes back to comment
Hi there, iamozzie. I am sincerely sorry that you received the incorrect item and experienced unsatisfactory customer service. I am glad to assist you in resolving that as soon as possible. Please send me the order information at your earliest convenience. My email is customerservicevc@vitacost.com and I look forward to corresponding with you.
Catherine C
Social Media CSR
Vitacost.com
[protected]
Hi there, myonline review. I'm glad I was able to personally assist you after a review posted on another website was located. I’m so glad that you were pleased in the end! We look forward to a wonderful business relationship with you. I hope you're having a nice Friday, and have a wonderful weekend.
Catherine C.
Social Media CSR
Vitacost.com
[protected]
misleading advertising
After receiving my first order, saving 25%, I was thrilled. It came on time and was perfect. I referred several friends via the Vitacost "refer a friend program". My friends get a $10 coupon and I will as well, upon my friends first order. All of my friends who signed up did not get the coupon as promised. The "live chat" on their website is vacant and the person who answers the 800 number says they can't help. After having some email dialogue, it became apparent to me my friends were all getting the run around. There is no coupon. It was just a clever way to get people to sign up. BEWARE OF THIS COMPANY.
I have advised the people I referred to not give up. It took my father literally over 50 e-mail correspondences before you guys finally got worn down and credited his $10. One of the people I referred was told today, after weeks of correspondence, that a web processing error on your end prevented the coupons from being issued, so how can you say the program is working properly?
Hi there, cruzenman. We would like to assist you because this is certainly a program that is in place and working properly here. Please email me with the first and last names of the people you’ve referred as well as their email address to customerservicevc@vitacost.com. Once I receive that I can investigate further and get back with you!
Catherine C
Social Media CSR
Vitacost.com
[protected]
I agree. There is absolutely no coupon code issued. No one I refereed got their coupon either. Customer service via chat, telephone and e-mail were of no help. They say it must have gone into spam folders - which is not the case - and that there is nothing they can do to help. One person even set up an account with a different e-mail provider to see if that might work. They get tons of ads from Vitacost but no $10 coupon. Its a scam plain and simple.
Hi there, biteme_saf. My name is Catherine from customer service with Vitacost.com. I am sorry that you had some trouble with the Refer A Friend program we offer. When the program is followed properly the codes should be received. I am happy to discuss what was done in your situation to find the error and correct it moving forward. These are the following steps to receive the codes:
1. Refer someone
2. Person receives email with link to create Vitacost.com account
3. 2nd email comes with $10 code to apply to first order
4. When the order with that code is shipped/invoiced, a 3rd email will release with $10 code for the person who referred the new customer.
If you followed this and still feel there is an error, please write me with your concerns to customerservicevc@vitacost.com. I am happy to assist you and I can assure you that this is a real program. Thank you for choosing Vitacost.com and have a great day!
Catherine C
Social Media CSR
Vitacost.com
[protected]
Vitacost.com Reviews 0
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About Vitacost.com
In addition to supplements, Vitacost provides a variety of organic and non-GMO food options. These range from pantry staples like grains and pasta to snacks and beverages. For those with specific dietary requirements, Vitacost features a selection of gluten-free, vegan, and keto-friendly products.
The beauty and personal care section includes skin care, hair care, and oral care products, among others, with an emphasis on natural and organic ingredients. Vitacost also carries essential oils, aromatherapy products, and natural household cleaning supplies, offering alternatives to conventional chemical-based products.
Vitacost's services are designed to facilitate a convenient shopping experience with features such as autoship for regular deliveries and customer support for product inquiries. The website provides detailed product descriptions, nutritional information, and customer reviews to assist consumers in making informed decisions.
The company operates primarily online, with shipping options available to both domestic and international customers. Vitacost aims to provide a comprehensive, one-stop-shop for consumers looking to maintain a healthy lifestyle through a selection of health-focused products.
Dial +1 800 381 0759 or +1 800 793 2601 to reach their dedicated customer service team and experience exceptional support.
Overview of Vitacost.com complaint handling
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Vitacost.com Contacts
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Vitacost.com phone numbers+1 (800) 793-2601+1 (800) 793-2601Click up if you have successfully reached Vitacost.com by calling +1 (800) 793-2601 phone number 0 0 users reported that they have successfully reached Vitacost.com by calling +1 (800) 793-2601 phone number Click down if you have unsuccessfully reached Vitacost.com by calling +1 (800) 793-2601 phone number 0 0 users reported that they have UNsuccessfully reached Vitacost.com by calling +1 (800) 793-2601 phone number+1 (561) 982-4180+1 (561) 982-4180Click up if you have successfully reached Vitacost.com by calling +1 (561) 982-4180 phone number 1 1 users reported that they have successfully reached Vitacost.com by calling +1 (561) 982-4180 phone number Click down if you have unsuccessfully reached Vitacost.com by calling +1 (561) 982-4180 phone number 1 1 users reported that they have UNsuccessfully reached Vitacost.com by calling +1 (561) 982-4180 phone numberDirector Of Investor Relations+1 (800) 381-0759+1 (800) 381-0759Click up if you have successfully reached Vitacost.com by calling +1 (800) 381-0759 phone number 0 0 users reported that they have successfully reached Vitacost.com by calling +1 (800) 381-0759 phone number Click down if you have unsuccessfully reached Vitacost.com by calling +1 (800) 381-0759 phone number 0 0 users reported that they have UNsuccessfully reached Vitacost.com by calling +1 (800) 381-0759 phone numberCustomer Service
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Vitacost.com emailscustomersupport@vitacost.com100%Confidence score: 100%Supportpinterest@vitacost.com80%Confidence score: 80%
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Vitacost.com address5400 Broken Sound Blvd., NW, № 500, Boca Raton, Florida, 33487, United States
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Vitacost.com social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 19, 2024 - View all Vitacost.com contacts
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New Chapter was bought out by Big Pharma circa 2009. Do not buy from them. Look closely and you will find many of their ingredients are GMO! Many organic companies have sold out, including Garden of Life. Beware! These are not "whole food based" but sell you SYNTHETIC vitamins!