Vodacom
Reviews and Complaints

Good day

I would like to lodge a complaint regarding my cellphone account .

September billing was astronomical and when receiving my October bill to my dismay the billing was also high.

The numbers that we are quering are [protected] and [protected] both with high data usage. With no warning sms was sent when contacting the support 11/11/2016 line the lady advised as follows that these messages where sent

[protected]
15th Sept 2016
290mb left

17 Sept @7.39
General notice
Data bundle has run out out of bundle data rates will apply

[protected] Peter
11 September
197MB remaining

12/9 @14.03 you have 98MB

12/09 @2 17.47 you data bundle had depleted and out of bundle rates will apply

Neither of the above mention numbers received this sms.

As a long standing account holder i have never experienced such high usage or shocking billing please could you look into this matter as I would like to request a refund on these two number.

I cannot afford this type of service in my business capacity.

Please respond to the following email [protected]@kelfords.co.za

Kind regards
Hayley Kensley
Dealer Support Leader

I upgraded on 24Nov and received the phone on the 28, my package was supose tobe migrsted to Red Advantage on 1Dec I spend the 1st of Dec from 8:00 till 17:00 to sort this out last 5 hour at Voldaworld, with a promise that it would be sorted by the 3rd.
It is the 5th of Dec nothing has changed ecepted I have spend over an hour on the phone send from one call centre agent to the next, every one has a difrent story

We upgraded my contract, [protected], on 14/11/2016. The phone we selected is an Apple iPhone 7 Plus 128GB Rosegold. Up to this instant, we have yet to receive any phone, or feedback. When we phone the shop and ask for the manager, Johan, he simply ends the call as soon as he hears it is me that is speaking. I went to the shop on 01/12/2016, to find out about my phone, but the manager, Johan, told one of the staff to tell me that he is busy and could not see me, even though I waited for 20 minutes. I simply do not know what else I am to do, is this the kind of service that Vodacom prides itself upon? One would imagine it should not ought to be like this. I do not know how long I still have to wait to get my phone or what I am to do to get better service, or any reaction regarding this matter.

Good Morning

I upgraded my cell phone insurance to suit the value of my phone
I was told to deposit an amount of R 1450.00 into Vodacom Insurance bank account
Bank Nedbank
Account number [protected]
This was done and the proof of payment was sent on the 6 th of October 2016
This morning I received a call to say I have not paid
Now I am getting worried about Vodacom

I phone last week monday (28/11/16) for an upgrade and up to now 05/12/16 did not received any phone. I phoned to quiry this and the person told me that there is no tracking number therefore the phone is not dispatched yet. Is is poor poor service. I am sure mtn will be happy to do business with me.
I have 2 contracts with vodacom. The one in question is [protected]

I purchased 2 new contracts via Game on 30/11/2016 and I'm still waiting for the lines to be activated. The call centre agents are incompetent and cannot even indicate when their 'technical problem' will be resolved. This kind of service is unacceptable. Wish I could cancel the contracts. Can someone please indicate when this problem will be resolved as its the 05/12/2016 and we are still waiting to use our devices.

Cancellation of contract (Premature cancellation query)
Ref: 1-[protected]

I have been in contact with vodacom to issue cancellation figures in order for me to settle the outstanding amount and cancel my contract. This was on the 24th november 2016.

I have since phoned vodacom for 3 additional times and have been spent 45 minutes holding and going through the security checks.

I received a sms that the query has been resolved. To date i have not received the outstanding figures which mean no query has been resolved whatsoever.

Everytime i phone i have to hold and everytime i get the same answer that their system is offline or that they are unable to generate the outstanding figures.

On 1 december i got an sms from dominic chinnian that my query is being attended to but to date i have not received any response.

I really really want to cancel my contract! This type of service just confirms that i made a good decision ending my relationship with vodacom. Please can anyone let me know how much i owe vodacom in order prematurely cancel my contract with immediate effect.

Natassja [protected]

I migrated to a new plan on the 1st of Dec. But since then unable to make or receive calls, cant send sms or go on the internet. Problem escalated at Vodacom after speaking to specialist eventually, ater numerous calls and probably 3 hours on the phone. Still waiting for any feedback and still no service. What do I do in an 3mergency situation? Surely this is breach of contract? I am in good mind to go to the bank today and cancel Vodacom debit order and also going to the ombudsman. Then you will probably contact me?

I am not one who posts complaints on social media but experience with Vodacom Repairs has prompted me to do this. I took my Huawei P 8 lite to Vodacom Repairs in Durban on 23 Nov because I could not insert charger. Consultant said phone will be sent to Jo’burg.
On Monday 28 Nov I got an sms from Vodacom Repairs Jo’burg stating quotation for job is R1994, 20 keeping in mind phone was under warranty and is 7 months old.
0n 29 Nov I contacted Vodacom querying quote. Was told by Jenny that warranty falls away reason being there is physical damage. I disputed this stating I want to speak to the manager. She said that she’s the one to speak to . I asked her if she was the manager and she said she’s a consultant. After me insisting to speak to the manager she said she’ll get the manager Mrs Dieketseng to call me. 30 Nov and 24 hrs later no call from manager. Called Vodacom repairs again spoke to Shanice who said she’ll get manager to call me. No call.
1 Dec called Head Office, Imelda said she’ll send my complaint to the Client Liason Officer who will call me. Still waiting for call. 2 Dec phoned Head office again Imelda said she’ll message Mrs Dieketseng who will call me. Received call from Granny ( senior consultant) who said nothing can be done as the phone as physical damage. Seems like the managers at Vodacom Repairs HIDE behind the consultants. Their favourite line is, phone has physical or liquid damage making the customer feel like an idiot or fool who doesn’t know how to use a cellphone. Either we are sold defective or inferior quality devices or Vodacom is fooling their customers. I’m extremely disgusted and disappointed by Vodacoms service. Worst service provider.

I have several accounts with Vodacom - from mobile to data and do spend on average R3000 a month on Vodacom services - a customer of theirs since 2003.
Recently I have upgraded my contracts and one of my upgrades was a brand New S7 Samsung -
That said I have decide to upload some additional air time on to my new upgrade - and I have purchased a R275 voucher - after uploading it on to my phone I wanted to use the that airtime for international phone calls -
however when I decided to do that the phone was empty - with a R3 balance- I called the customer care and was advised that some random apps that were preinstalled on to my new phone consumed all R275 - in one day and without my knowledge -
No authorization was given to have these apps activated -
I believe I was robbed in the day light and
It is the worst feeling when you can have no recourse -like what ? I'm gonna go sue Vodacom for R275-
Dirty very dirty sence of abuse that is being exsersised by the big multi-national at the expense of the little people
UNACCEPTABLE !

I bought a r29 recharge voucher for my tablet [protected] on 03/12/16 to convert to data. One minute after I loaded the airtime I tried to buy a 100mb bundle on the *111# number but the site refused to accept the transaction. I used the same number two or three minutes later to check my balances and my r29 was gone, one cent left and no data bought.
How do you stop vodacom from taking your phone money for data transactions and updates?

I'm Totally disgusted with Vodacom and their IT department! How can you not tell me why I have no service (signal) since Tuesday while my contract says active? Furthermore you want me to wait another 5days before you can resolve what ever technical issue it is! In the meantime I have no way to communicate with anybody or conduct my business while I await your prompt and fast service (said SARCASTICALLY)! You have no regard for customer service and never follow up on the issue at hand! Not a happy customer at all!😡😡😡😡😡

So my last payment for a topup contract has gone, off, but I havent recieved the airtime, does vodacom bill in arears or advance? I tried calling and the very unfriendly lady just told me that I dont want to listen and understand her explanations, after I numerously asked if they bill in advance or arears. And that I would like a copy of the said topup contract.

Very very unhelpfull service from vodacom, just showing that they are still lacking in customer service

i have vodacom contract and get my data and airtime transferrred on the 1st of the month. i did not receive any on the 1 dec 2016 and when queried i was brushed of with ' we have a technical problem;. i am in the midst of exams and use my data to access my notes . I went to voda shop and no one could help. I waited on line for half and hour and eventually got a reference at 8.42 reference 1-[protected]. now i am told by Fanelo Nzabunkulu. Who said i must wait for matter to be resolved. this totally not acceptable service . I am in the midst of exams and need data.

Went into the Vodacom shop in Longbeach Mall, Noordhoek 7975, Capetown, to ask whether I could use my free minutes to phone Telkom 0860 numbers and was told straight off, no ! I was told I could only phone Vodacom to Vodacom for free. I then said but why then could I call Capetown 021 numbers and was told no I could not. I explained that I phoned these numbers frequently and they were covered by the free minutes. I said I do not believe you to which the assistant said ask him pointing to the one or another of the 5 or 6 attendants in the shop as no other clients were in the shop. I said no, you ask them as I am dealing and talking with you. After a lot of backwards and forwardsing between the others it transpired that as I have a Vodacom Smart S package that I could call these 0860 numbers using the free minutes.
The whole staff were completely disinterested, unhelpful and unprofessional. I was there around 15.00 today 2 Dec. Please jack up the service staff there.
I have been a Vodacom client via numerous service providers since the 1980's when cell phones were introduced to RSA. My cell # is 082.882.2690.
Thank you, James Hillsdon

Please provide an email I have 20 emails to forward and no one will provide the details for the ceo, customer care director or financial director. This is serious and urgent. Hope this is not another waste of time.
Complaints are too numerous to list here. But in essence we have an query on a huge data charge outstanding since september 2016. We cannot get to talk to accounts. Message - you have called to often and agent will call you back - they simply do not and we have hung onto the calls for hours - no one responds.
We seem to be dealing with complete and utter incompetence.
Debit order belonging to another company - not ours - r8000 put to our bank account - they think its funny - now cancelled our debit order and cut off our phones. We don't get statements of account and can get no one to send these in a format that can be opened. No one takes responsibility - just pass the buck. Be an ostrich and this will go away.
We have now called a breach of contract. - vodacom seem incapable of delivering service of any kind. No communication - no telephone service, no accounts, no administration. This is incompetence at its finest. Lots of automated responses making promises never kept. Phone in and you get an answering service and no one returns a call at all. We simply cannot sort out our issues no matter what we try. Going on since sept 2016.
Can someone senior have the courtesy to respond.

So disappointed in the service of the Vodashop in River Square. Last week they had almost no stock available to do an upgrade and we had to order the phone we wanted. The man helping us, Jaco, was extremely rude and constantly making snide comments. Earlier this week the phoned to say the stock had arrived and today they tell us the phone we ordered has not arrived with it. The same rude guy, Jaco, didn't even apologise for the inconvenience - he just made it feel like it was out fault. So ticked off.

Good day.

Kindly take note that in May 2017 I upgraded my red advantage contract on the same terms and condition and increased by 3g data package from 1 gig to 2 gigs.

I ensured to request the vodacom consultant at the shop that both my lines be capped to ensure that I do not exceed my expected bill per month. R 200 for the 3g and the standard red advantage fee. This was confirmed by her.

I cannot recall the exact dates but they should have a record hereof on their system - on one occasion I received a bill on excess of R 7 000.00 rand for data charges on my 3g, which I hardly ever use, besides for work on the odd occasion and AFTER I made numerous request that my line be capped at 2 gig. They explained to me the whole story about when you log on to a call it will continue despite the fact that you line is capped. There is no way that I can ever use R 7 000.00 data in month for any reason!

This took weeks to resolve and I was credited the amount back after a lengthy process. The month immediately thereafter I received another exaggerated bill for data apparently, once again after numerous calls to the call center requesting my lines to be capped.

Each time the consultant confirms that my lines have been capped, when I contact the call center to ensure that this has been done, a new call agent explains that it has indeed not been done.

Now I do not make use of my 3g at all as I am concerned that my bill will be sky high for data I DO NOT USE. And then, last month, I received an exaggerated data bill in respect of my cellphone, WHICH I ALSO, A THOUSAND TIMES OVER, requested to be capped in the amount of R 1 500 odd - apparently also for data, I have wifi at work and at home. it is impossible that I can use this much data!

I once again queried this amount and I received no response for over a month.

Vodacom has credited my account twice due their mistake and negligence, they never return calls when they promise to give feedback, I can for some reason, no matter how hard I try cap my lines to ensure that I do receive such an exaggerated bill.

I have been n the line with vodacom for the entire duration of writing this e-mail, without someone answering the phone, I have selected the call me back service, 2 days ago and no one has contacted me.

I have no further means of sorting this out and I cannot afford to pay 4, 5, 6, 7, or 8 thousand rand bills per month, which I am not using. My monthly amount should, as per my contract not be in excess of R 1 400.

Surely if they are charging such horrid, unfair fees which they are not entitled to, they can afford to pay enough consultants to answer the phone in less than 40 min !

Please please help, i cannot cancel my contract and at the same time I cannot afford it :(

Regards

Name: Carla de Beer
Number: [protected] and a linked 3g account on the same contract

Due to an error from Vodacom I had to change my billing plan, which should have commenced 01.12.16. I have been without data for a day now, as migration is not allocated, and I am told by Vodacom a service request is logged and it could take up to 17 days before resolved. Why do I have to suffer through 17 days of no service if I only changed my billing plan? I urgently need the data. Service request ref nr 1-[protected]

I purchased (as I've been doing for years) R249 worth of data for the 3G dongle that I use in my Apple Mac on 2 December 2016. It usually lasts a month, since I have wifi at home. This morning, the data was gone in less than an hour.
Vodacom can give no explanation and according to their call centre I've used it all. It is practically impossible. I did a few emails and online transactions. No movie or series downloads. The number in question is [protected].
I believe that the same has happened to other people in the Parys area in the last 2 days. Please help. Regards, Leida Schuman, 8 Noorder street, Parys, 9585. cell [protected].