CB Telecommunications Vodacom Bad Service at Vodacom

Vodacom review: Bad Service at Vodacom

Magadi of Vereeniging, ZA

Apr 11, 2024 1:54 am EDT

Verified customer

Featured review

I took a contract with Vodacom in 2021,and they never debited my account for payment even though I went and asked them to do it. I got frustrated around January 2024 when I got a message that I will be handed over. I went to the shop and paid R5000. The following day I them decided to contact Vodacom to cancel the contract. I requested settlement and the settlement letter was sent to me with an amount of Four Thousand and couple cents. I then explained that I have already paid R5000 rand. They agreed that I need to get a refund.

Couple days after that, I contacted customer service to find out when will I get my refund. Boom, to my surprise, I was told I owe Vodacom Two Thousand Nine hundred and something. I tried to fight it but was told they did a late charge which I did not understand. I also asked as to is it the only outstanding amount, and I was told it.

Sometime last week I went to Vodacom shop to see if I can retain the contract number, I was shocked to find out that I owe R119 which the consultant agreed with me that I do not owe Vodacom and he send an email to them o erase the amount. On Sunday the 7th April 2024, I went to see if I can take Wi Fi contract with Vodacom but I was told my name is sent to legal services and the lady could not tell me why. On Tuesday the 9th I went to make a follow up and still the consultant told me that they do not know why am I billed as I have paid Vodacom. I called customer care on 135 and was told its for the watch which was part of the contract that I cancelled. I asked as to why was it not part of the cancellation but no one answered me except that I have to pay that amount. I feel oppressed as I did ask them to give me a settlement on my contract and every time they give me an amount, I will pay and them another amount follows. Vodacom needs to erase the R119 and take my name off their legal and part ways with me peacefully.

Why am I being treated like this, Is it because I cancelled the contract I have with them? I guess I am entitled to cancellation if I do want to. They have pushed me to cancel the contract for not honouring our agreement which was to debit my account. I felt that had I not acted this way, my name could have been blacklisted.

Vodacom needs t be true to themselves and agree to their mistakes. I cannot keep on paying and paying for nothing. This matter must be corrected and I need a letter to say it is corrected.

Confidential Information Hidden: This section contains confidential information visible to verified Vodacom representatives only. If you are affiliated with Vodacom, please claim your business to access these details.

Helpful? 0 0

0 comments

Add a comment

Vodacom - legal department testing my patience 13

Vodacom - Bad service 268

Resolved

Vodacom - elite mobile 12

Vodacom - Customer care? What a joke!!! 11

Vodacom - data usage 15

Resolved

Vodacom - service received from vodacom

Vodacom - samsung and vodacom flight center deal

Vodacom - cell phone internet and phone in general not working

Vodacom - blocked contract sim card

Vodacom - the service that I received from vodacare fourways was absolutely appalling 1

View all Vodacom reviews and complaints

Vodacom Contacts

Vodacom phone numbers

+27 82 111
+27 82 111

Click up if you have successfully reached Vodacom by calling +27 82 111 phone number 669 669 users reported that they have successfully reached Vodacom by calling +27 82 111 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 82 111 phone number 495 495 users reported that they have UNsuccessfully reached Vodacom by calling +27 82 111 phone number

15%
Confidence score

Customer Service

+27 821 904
+27 821 904

Click up if you have successfully reached Vodacom by calling +27 821 904 phone number 5 5 users reported that they have successfully reached Vodacom by calling +27 821 904 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 904 phone number 7 7 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 904 phone number

Vodacom Fibre

+27 821 958
+27 821 958

Click up if you have successfully reached Vodacom by calling +27 821 958 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 821 958 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 958 phone number 1 1 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 958 phone number

Cancellations

+27 821 7844
+27 821 7844

Click up if you have successfully reached Vodacom by calling +27 821 7844 phone number 2 2 users reported that they have successfully reached Vodacom by calling +27 821 7844 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 7844 phone number 4 4 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 7844 phone number

Sales & Upgrades

+27 821 960
+27 821 960

Click up if you have successfully reached Vodacom by calling +27 821 960 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 821 960 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 960 phone number 1 1 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 960 phone number

Vodacom Business

+27 821 940
+27 821 940

Click up if you have successfully reached Vodacom by calling +27 821 940 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 821 940 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 940 phone number 1 1 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 940 phone number

Vodacom Corporate

+27 116 535 000
+27 116 535 000

Click up if you have successfully reached Vodacom by calling +27 116 535 000 phone number 67 67 users reported that they have successfully reached Vodacom by calling +27 116 535 000 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 116 535 000 phone number 78 78 users reported that they have UNsuccessfully reached Vodacom by calling +27 116 535 000 phone number

Head Office

+27 80 026 6677
+27 80 026 6677

Click up if you have successfully reached Vodacom by calling +27 80 026 6677 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 80 026 6677 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 80 026 6677 phone number 0 0 users reported that they have UNsuccessfully reached Vodacom by calling +27 80 026 6677 phone number

Customer Support

+27 82 135
+27 82 135

Click up if you have successfully reached Vodacom by calling +27 82 135 phone number 3 3 users reported that they have successfully reached Vodacom by calling +27 82 135 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 82 135 phone number 2 2 users reported that they have UNsuccessfully reached Vodacom by calling +27 82 135 phone number

20%
Confidence score

Vodacom Rewards and Loyalty queries

More phone numbers

Vodacom emails

customercare@vodacom.co.za

100%
Confidence score: 100%

Support

Vodacom address

Vodacom Boulevard, Vodavalley Park, Midrand, Gauteng, 1685, South Africa

Vodacom social media
Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 29, 2024