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Vodacom review: Bad Service at Vodacom

Magadi of Vereeniging, ZA

Apr 11, 2024 1:54 am EDT

Verified customer

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I took a contract with Vodacom in 2021,and they never debited my account for payment even though I went and asked them to do it. I got frustrated around January 2024 when I got a message that I will be handed over. I went to the shop and paid R5000. The following day I them decided to contact Vodacom to cancel the contract. I requested settlement and the settlement letter was sent to me with an amount of Four Thousand and couple cents. I then explained that I have already paid R5000 rand. They agreed that I need to get a refund.

Couple days after that, I contacted customer service to find out when will I get my refund. Boom, to my surprise, I was told I owe Vodacom Two Thousand Nine hundred and something. I tried to fight it but was told they did a late charge which I did not understand. I also asked as to is it the only outstanding amount, and I was told it.

Sometime last week I went to Vodacom shop to see if I can retain the contract number, I was shocked to find out that I owe R119 which the consultant agreed with me that I do not owe Vodacom and he send an email to them o erase the amount. On Sunday the 7th April 2024, I went to see if I can take Wi Fi contract with Vodacom but I was told my name is sent to legal services and the lady could not tell me why. On Tuesday the 9th I went to make a follow up and still the consultant told me that they do not know why am I billed as I have paid Vodacom. I called customer care on 135 and was told its for the watch which was part of the contract that I cancelled. I asked as to why was it not part of the cancellation but no one answered me except that I have to pay that amount. I feel oppressed as I did ask them to give me a settlement on my contract and every time they give me an amount, I will pay and them another amount follows. Vodacom needs to erase the R119 and take my name off their legal and part ways with me peacefully.

Why am I being treated like this, Is it because I cancelled the contract I have with them? I guess I am entitled to cancellation if I do want to. They have pushed me to cancel the contract for not honouring our agreement which was to debit my account. I felt that had I not acted this way, my name could have been blacklisted.

Vodacom needs t be true to themselves and agree to their mistakes. I cannot keep on paying and paying for nothing. This matter must be corrected and I need a letter to say it is corrected.

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