Menu
For Business Write a review File a complaint
Vodacom

Vodacom review: fraud on credit card 4

C
Author of the review
10:49 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is [removed]

There has been fraudulent transaction on my credit card from March 2017. There has been deductions on my credit card with the narrations "E*PAYD VODACOM MIDRAND ZA754711971"

I have lost over ZAR4, 000 due to these unauthorised deductions. My bank tried to investigate but told me that it is only Vodacom that can be able to trace the person who may be purchasing airtime using my credit card details.

My credit card details are:
EE MUTANGI
Card Number: [protected]
Absa MasterCard

My number is [protected]
Email: [protected]@gmail.com

4 comments
Add a comment
A
A
Alfie Du Toit
Somerset West, ZA
Apr 10, 2021 3:36 am EDT

same problem debit on my savings account - M#pays D Vodaco - had to replace my card (debits linked to card) - standard bank fraud is investigating + Vodacom say it is not linked to them, which I dispute. I suspect that my daughter subscribe to something on her phone, and through Vodacom it was processed. I did not give the authority for the debits as with normal transactions you have to give card nr + pin.

A
A
Alfie Du Toit
Somerset West, ZA
Apr 10, 2021 3:38 am EDT

M#payD Vodaco - details on bank account - mostly R19 debits, *5 on one day, over long period

B
B
Busi Mjiyakho
US
May 24, 2021 3:02 pm EDT

I have had the same thing happen to me. 20 R5 deductions over 10 days. I am not even back home but abroad and I called standard bank and they suggested that I block my card. They said they would investigate. It doesn't even make sense because I don't have a number linked to my card because I am not in South Africa. So how on earth are debit card purchases being made through payd while I am here?

T
T
Tim20233
Cape Town, ZA
Aug 16, 2022 10:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi, Vodacom is also deducting and says PAYD Vodacom Express Midrand, In Capitec I haven't subscribed to anything kindly advise because this is online fraud, and its not easy to get hold of Vodacom been trying.

  1. Vodacom Contacts

  2. Vodacom phone numbers
    +27 82 111
    +27 82 111
    Click up if you have successfully reached Vodacom by calling +27 82 111 phone number 669 669 users reported that they have successfully reached Vodacom by calling +27 82 111 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 82 111 phone number 495 495 users reported that they have UNsuccessfully reached Vodacom by calling +27 82 111 phone number
    15%
    Confidence score
    Customer Service
    +27 821 904
    +27 821 904
    Click up if you have successfully reached Vodacom by calling +27 821 904 phone number 5 5 users reported that they have successfully reached Vodacom by calling +27 821 904 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 904 phone number 7 7 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 904 phone number
    Vodacom Fibre
    +27 821 958
    +27 821 958
    Click up if you have successfully reached Vodacom by calling +27 821 958 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 821 958 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 958 phone number 1 1 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 958 phone number
    Cancellations
    +27 821 7844
    +27 821 7844
    Click up if you have successfully reached Vodacom by calling +27 821 7844 phone number 2 2 users reported that they have successfully reached Vodacom by calling +27 821 7844 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 7844 phone number 4 4 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 7844 phone number
    Sales & Upgrades
    +27 821 960
    +27 821 960
    Click up if you have successfully reached Vodacom by calling +27 821 960 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 821 960 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 960 phone number 1 1 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 960 phone number
    Vodacom Business
    +27 821 940
    +27 821 940
    Click up if you have successfully reached Vodacom by calling +27 821 940 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 821 940 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 821 940 phone number 1 1 users reported that they have UNsuccessfully reached Vodacom by calling +27 821 940 phone number
    Vodacom Corporate
    +27 116 535 000
    +27 116 535 000
    Click up if you have successfully reached Vodacom by calling +27 116 535 000 phone number 67 67 users reported that they have successfully reached Vodacom by calling +27 116 535 000 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 116 535 000 phone number 78 78 users reported that they have UNsuccessfully reached Vodacom by calling +27 116 535 000 phone number
    Head Office
    +27 80 026 6677
    +27 80 026 6677
    Click up if you have successfully reached Vodacom by calling +27 80 026 6677 phone number 0 0 users reported that they have successfully reached Vodacom by calling +27 80 026 6677 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 80 026 6677 phone number 0 0 users reported that they have UNsuccessfully reached Vodacom by calling +27 80 026 6677 phone number
    Customer Support
    +27 82 135
    +27 82 135
    Click up if you have successfully reached Vodacom by calling +27 82 135 phone number 3 3 users reported that they have successfully reached Vodacom by calling +27 82 135 phone number Click down if you have unsuccessfully reached Vodacom by calling +27 82 135 phone number 2 2 users reported that they have UNsuccessfully reached Vodacom by calling +27 82 135 phone number
    20%
    Confidence score
    Vodacom Rewards and Loyalty queries
    More phone numbers
  3. Vodacom emails
  4. Vodacom address
    Vodacom Boulevard, Vodavalley Park, Midrand, Gauteng, 1685, South Africa
  5. Vodacom social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024
Vodacom Category
Vodacom is ranked 31 among 346 companies in the Telecommunications category