Vodacom review: illegal activity on accountd 142

Hi,

My complaint is about vodacoms call limits. As soon as you reach your call limit, you cant use any remaining sms' in your bundle. I think thats ridiculous as the bundle is already paid for.

Thanks

Thursday 14 may 2017
Good day

Re one seriously unhappy customer:

My name is a van tonder, client / cell # 082 467... , the rest you have on record, as this gets asked every time I phone.

Your records will reflect that officially I have been a loyal customer since 22 october 1998. Prior to that my indirect association with vodacom started in & plusmn; 1994.

My bone of contention is that I wish to down grade the contracts linked to the above said # 082467... To a talk 500s, to a talk 200s, and also the talk 120s on 076 611... , to a top up 75.

To the best of my knowledge, these contracts have expired, (082467... Since 29 november 2017, & 076611... November 2017) and are currently on a month to month basis.

Step 1
Imagine my disgust when the lady at the cape gate vodacom shop informed me that if I wanted to downgrade, the month to month, to a month to month on the requested tariffs, I would pay a penalty fee;
Talk 500s on 082467... To a talk 20s, penalty fee of r1568, and
Talk 200s on 076611... To a top up 75, with a penalty fee of r3392.00

I fully understand that I will loose all free minutes, etc. Accumulated on the higher contract.

Step 2
This email was my second step at receiving a favorable reply, my first unsuccessful attempt was at the cape gate vodacom shop. (Please note: whist at the cape gate vodacom shop, I was prepared to directly purchase a vodacom 3g usb stick modem, on a pay as you go basis)

Unfortunately this letter was sent via your & ldquo;customer care” email department, this in its self may lead to a no response or a subordinate type of response.

Failing to receive a favorable response within a reasonable 24 hour period, will result in me taking this matter to a higher level.

Finally failing to receive total satisfaction, within a reasonable timeframe, I will be using the number portability option to satisfy my current needs.

(Just as a matter of interest, I also have 2 other vodacom pay as you go phones)

Acknowledgement of receipt to step 2
Yebo valued vodacom customer! Thu 2017/05/14 09:17 am

Thank you for your email query. This is an automated response to confirm receipt of your email and provide your reference number: 000qsa5047fs03kc. A contact centre consultant will respond to you shortly to address your query. Please do not reply to this email. We endeavour to attend to all e-mails within a 12 hour period.

Step 3 & ndash; as explained in paragraph 9.
Friday 15 may 2017
www.Getclosure.Co. Za + customercare@vodacom.Co. Za

I thank your automated system, for the acknowledgement of receipt.
As indicated in paragraph 8, the (Non existent) reply was as expected.

A v tonder

A v T
Thank you, Vodacom has suddenly responded with a favourable reply

I have opened a vodacom contract and asked the consultant to stop the contract at r200.00 p. M as what he did not do and ended up paying r380.00 this month. It is unacceptable... !

I had contacted the customer services department regarding my cellphone account. I was assisted by a young lady by the name of Pumla at around 07:22pm, the conversation started well but when i was uncertain about a specific part of the conversation, i was answered rather abruptly, she even started to raise her voice at me and in the end she hadnt even listened to the question that i was trying to ask her, therefore i politely thanked her for her assistance but also stated that she didnt have to be so abrupt and rude and definitley not so loud. Vodacom being the top leading cellular brand should give clients excellent customer service, Im not sure if she was in a hurry to go home but to my knowledge no matter what time it can be your customer should always be given good service, she even stated that she had taken 7 minutes with me almost as if she didnt want to assist me, why does Vodacom employ poeple in the customer services department that frankly arent helpful to the client base, I was very disappointed with the standard of service recieved, just hope that my complaint is taken up further due to the fact i have been a vodacom client for years now and to recieve such service, its really sad. I have decided to take time to write this complaint so that in the future incidents like this dont happen to friends and family of mine, but i really feel that if this is what service Vodacom has to offer, i would really consider shifting my accounts to a better service provider that can assist me.

Contrary to international norms vodacom, and for that matter the others, charge you a fee for itemised billing, having the gall to call it value-added service. Not happy with the enormous profits they make, they try to slip through cost they hope we won't notice. (They might have learnt this from the banks. ) vodacom charges r17.50, and apparently make about r600 million a year from this service.
First they rip you off, then they make you pay to see how they ripped you off.
Laughing all the way to the bank.

I handed in my samsung phone at vodashop westgate for repairs on 5 november and was told that it will take 8 - 14 working days. 3 weeks later I still got no response from them and talked to the manager mr wilson who then promised me the phone over the weekend of 27 november.In this week I phoned the shop where lizel the receptionist not answering the phone at all and after about 10 times she will answer the phone. Then asking to be put through to wilson I waited half and hour before I hang up and try phoning again. The service are of the worst I have ever received. I want this matter to go under the md of vodacom's attention.

Vodacom disconnected my cell [protected] last December. Apparently they claim I have not made three months payment. All my payments were made and faxed to them. Three months now and my phone has not been working. Vodacom keeps on telling me that they will contact me in one week everyweek and they want unnecessary details. I'm tired of waiting for my phone to be reconnected. I also had free minutes on my phone that i most probably lost due to incompetent Vodacom workers. Nobody is willing to assist me. The contract was on my brothers name but i took over because he became unemployed. Vodacom was and is of no help and aren't doing anything to reconnect my phone. They wanted a fax of the last payment and that was done weeks ago and Vodacom still did nothing. My telphone number is [protected]/[protected] or Prishen on [protected] after 6pm

On the 5th of march I took my blackberry storm 2 in to the vodacare store in westgate to be swapped out for the bold 2 9700 as per the bulletin recieved that vodacom is recalling all storm 2 stock. I currently have a hardcopy of this bulletin.

They told me they were out of stock and I would be notified when new stock arrived, this has not happened, I heard it through the grapevine. I went into the store only to be told that my phone is sent in for evaluation. They were supposed to swap out the phone right there and then, I know of countless people whose phones were swapped out immediately.

I phoned them again today and yet again I am being stonewalled. I have never encountered anything like this in my life. I do not have a phone, yet i'm paying for it, I cannot do my job properly because I rely on a business phone and I have been sitting without a proper phone now for almost 3 months!

We are sitting on the 17th of march already! How can this be taking so long! I expect this issue to be resolved immediately! Vodacom will either replace my phone immediately as they are supposed to do or they will cancel all my contracts with immediate effect, and I refuse to pay the penalty.

Kind regards

Kobus harmse
[protected]

Ha! So glad im not the only one whos had problems with this excuse for a company. Vodacom is a joke!
I get better service from my dry cleaner. I hope someone in vodacom reads all these complaints. Vodacom sucks!
Ps. Why cant we get sms's from vodacom in dubai? All other providers seem to work. Crappiest company in sa history.

Can you believe this - I have been struggling with Vodacom since February 2017 YES MORE THAN A YEAR AND A HALF NOW to update my account with ITC to reflect as CLOSED and STILL it's showing open and current on both TransUnion and Experian?Can a simple instruction really be that difficult?I've sent email upon email upon email and NOTHING happens.My last email to Alida Paddy on 30 June 2017 - whom I was informed deals with ITC related matters - went unanswered - typical of Vodacom.So please tell me how does one go about to get Vodacom to update details especially after more than a year and a half?Really I want this updated and sorted out TODAY as I think 18 months have been long enough to put up with the useless service or lack thereof on Vodacom's part.

I submitted an issue on the 250809 and recived feedback on the 27th. I was asked for my IMEI # which i sent through. This matter is now a week old and i have still had this matter resolved. This matter in my opinion is not being treated with urgentcy.

Well generally i feel vodacom is ripping people off this is daylight robary . logically when i enter into a 24 months contract when 24 months ends the contract should end, not with vodacom they wanna capitalise on a simple mistake made by people of not reading the fine print, apparently the fine print comes and bites u where it hurts the most. when u wanna breathe of the subscription fee u get a suprise of your life they are there in your bank account...

WARNING People after the logical 24months contract u need to tell them to end a contract that has ended.

I recently traveled to Germany Hamburg area for business - via Dubai - and as a small venture fund manager I'm heavily dependent on my Blackberry service. Upon arrival in Dubai on Aug 08 this year on a stopover en-route to Germany I noticed my emails were not coming through on my Blackberry as expected - I travel regularly between Europe and the USA and I knew my Vodacom Blackberry service was set for International roaming. Upon arrival in Germany, a day later, the problem persisted. I immediately contacted explaining the problem. 24hrs later no response. One day later, I received a very tepid response. To make a very long story shorter, Vodacom Customer care and Vodacom was unable to solve the problem. I requested a refund on the recently purchased Blackberry Bold 9000 - and other requests for Vodacom to please come to the party and offer a solution. They are now simply ignoring me. WARNING - do not trust Vodacom or Blackberry to offer you any assistance. I have first hand and a costly experience. They refuse to answer me now - or provide any answers. ABSURD.

Tried to get an early upgrade on one of my four (4) contracts with Vodacom only to be told that it cannot be done as I do not spend more than R800.00 on the one line! Well if thats the case it seems the more you spend the more aooreciative Vodacom is ! Low spenders means nothing. You guys have just lost one of my 4 contracts.

I was advised when i called in that there was a data call limit on my 3G card, so i was happy to let my daughter use it for school research etc. but got a nasty surprise when the debit order went through! I called in again and was told that there was no call limit on this data line. There had been one before but they removed it (i was not notified that this had been removed), so as a result am now sitting with huge debit orders! I have put a call limit on now but what about the accounts i have to pay?!

I took out a cellphone insurance with Vodasure at the Vodacom Shop in Melville campus square. From then on - i was religiously paying for my premium, money paid on time and never a problem. Recently I fell victim to the crime of JHB with my fone being jacked from me. So i went to the police station and reported my phone stolen, now the catch with Vodasure - is that they are standing on a pedestal and saying that i had a wrong sim card in the phone when it went missing. Granted, I understand such - even though such was never explained to me and according to FAIS - i stand to be corrected - but those who are service providers need to explain fine print of the contract - i was told to sign and I signed. Now my phone went missing with my pre-paid sim card, the contract sim - which was the one listed in the insurance was damaged and since my mother took out the contract on my behalf, only she could do the swap not me. Hence i opted to use my other - which did not hurt anyone - i mean - the imei number that is on the insurance is the same as that of the fone that got jacked. Its a rip off - explain these terms before luring us to signing up. Such is not right maan.

I’ve been a client of Vodacom for about 10yrs now. My father had to sign for me since I just started Varsity. 3.5yrs later I requested a transfer of ownership. I received confirmation and the money was deducted from my account etc. Recently my banking details changed so I informed Vodacom. I was informed that the account is still in my father’s name, 6.5yrs later! I spoke to Anel Coetzee, the Manager of the Email Contact Center. She requested a copy of my ID and proof of residence. She said she will get it sorted.

Monday Anel informs me that they will need my father’s signature, AGAIN, for the change of ownership... ridiculous! They can give me a new cellphone every 2 yrs without my father’s knowledge but I can’t update my details? Unfortunately there was no other way, so I reluctantly agreed. She then offered me a month’s free subscription for the inconvenience caused, which I declined. I don’t want any freebies, just fair service! Yesterday I was informed I will be liable for an R131.58 administration fee for the change of ownership! It wasn’t my slip up! After I complained Vodacom said they will foot the bill. Sorry, it’s too late. You have just lost a loyal client of 10yrs!

Vodacom customer care consulants are the biggest disappointments to the human race. Lies is what drives us should be vodacom's new slogan. Still waiting 4 months for an upgrade phone that was never in stock but you will charge the upgraded package rate... Its not about the phone but the tarriffs... What utter ***? Thank you icasa for investigating these bunch of *** ***. Downgrade my package & I will definately seek a better package with mtn, who cares as long as the red & green button on the phone works right ***? No new phone, no new contract!

This is my story. About 2mnths ago my account was locked due to non paymement. This I admit is my fault, however I have being trying to rectify this ever since. I made the payment on the 29th July 2017. When I called the call centre I was told to fax my payslip, 1mnth Bank statement and a blank vodacom sim card. Which I did. I then received a call on the 20th of August telling me that they have not received my fax. I then re faxed for the attention of David Kutunela. I received another call again from somebody telling me again that they had not received my fax, I then re faxed again. Zoe Mabidikane then calls me asking for a reactivation form which was never asked before. I was exteremley upset but refaxed again on the 27th August. I received a call back stating that once again my fax was not received, by this time I was furious. What the hell is happening to my faxes, I then said that I will not drop the phone until they confirm that they received the fax. Which Zoe confirmed they did and promised to call me back once everything was completed. Today Nthabiseng Keka calls to say that there is another doc missing. N refused to call a manger leader to take my call.

I sent in my phone on the 28th August to get the cover fixed for the second time & the volume button to be fixed & then ordered a stylise for my htc diamondn phone. They clled me five days later quoting me for the cover & the stylise & I rejected the cover, because i do not know why they could not fix it because they were able to fix it the first time around. I then went to Umhlanga to get an update & I was told that my phone is in JHB & it would be delivered in 7 days. Went back after 9 days and they gave me back my phone because they told me that they could not get me a stylise & I also found out that the phone had not gone for repairs. I then called the manager Sarika & she said that she would attend to my case and the phone will be fixed in 5 days. I called them 7 days later & was told that they are still waiting for parts. I asked to speak to the manager and she said that she would call me back & i am still waiting.

The truth is that the service at that place ***, someone really needs to look into that place, otherwise Vodacom will be loosing a lot of their customers including myself.

It seems it is impossible to contact Vodacom Direct via their call centre, email or by leaving numerous 'call me' messages on their website. I have been trying to contact them for three days regarding a new contract order. Do they actually exist? I even tried to call at 8am as their call centre opens, I held on for 17 minutes. No call centre can be that busy at 8am.
Am I going to get a response and will I actually get the phone I ordered or do I go directly to a Vodacom Shop and order my phone there? There will definitely be less stress, and judging by other complaints on Hellopeter I won't have to wait 3 weeks to a month for my phone. Vodacom Direct website promises I will get feedback within 48 hours and my phone within 4 days. It seems all their promises are empty. Please will someone from Vodacom Direct respond AND DELIVER on their promises.

Why again... why do you insist in sms'ing me at 2am... in the wee hours of the morning... I remember commenting about this bad practice of yours last year.. and yet again you do it.. for the past two month, I have been receiving your notification sms's at around 2am... waking me up... I have asked you gys to stop send sms'es to me when i am asleep... I do not need to know at 2am that i have used x% of my data bundle... surly that can wait till the morning... SO again PLEASE STOP SENDING ME SMS's WHEN I AM ASLEEP... I DO NOT WISH TO BE AWAKEN TO READ YOUR USELESS NOTIFICATIONS...

A month ago I decided to bring my business to vodacom by porting from cellc. The only reason I did this was because Vodacom is the sole supplier of the iPhone. After numerous attempts to find out what is going on I have still not been able to find out any information regarding the availability. My previous contract is about to run out and so far my decision to pad Vodacom's profit margin has been met with nothing but regret. I am happy I haven't actually signed with Vodacom, so I still have options.

I would love to know how long I will still have to wait for this phone. with every passing day it seems to become a little less worth it

I got e-mails from Shafiek Wyngaard informing me that a consultant will be in contact which never happened. I had to send himher another e-mail telling himher that no one has contacted me yet. I then received an e-mail from Abigail Julius saying that they have liaised with a consultant at their Vodacom Direct Help desk and requested that they must contact me urgently which never happened.

Vodacom is a big company and I was hoping that they'll treat clients with respect and professionaly but clearly i was wrong. It really get's confusing whether they don't have enough staff or maybe unprofessional and unskilled staff or they just ignore their clients.

I have never struggled before with other networks and I thought that I would get the same service from Vodacom. I don't see a necessity for them to advertise whereas they fail to deliver. This is unacceptable and a waste of time.

Around a year and one month ago I got an htc p3300 on contract. Loved it. Then this year it started having issues. So far i've had to send it in for repairs three or four times - either for whitescreening problems or freezing. Lately it's stopped reading any sd card that I put in - which pretty much renders the phone useless as none of my applications run or can be run - terrific.

I sent the phone in, it stayed away for 9 working days (Which is over the 7 promised by vodacom) and when it was returned nothing had been done - apparently there was no problem. Unfortunately it still doesn't read any sd cards. I've tested the cards in other phones, laptops etc and they work fine.

So now what, I send it back again and lose my phone for another 9 days? What will it take for vodacom to replace this phone? How many problems does it need to have? This is getting ridiculous.

I have a DSTV contract with Vodacom. They have debited my monthly payments from my credit card for the past two years or so. Suddenly on 1 Oct 09 my DSTV was disconnected. Called Vodacom to enquire and was told my bank rejected the debit order for Oct 09. Called my bank, was informed Vodacom presented incorrect details for the debit order, that's why it was rejected.

Have tried for 2 days now to get hold of the DSTV accounts dept at Vodacom with NO luck. Tried for 3 hours yesterday and today for 5 hours, their customer care line disconnects the moment you are to be transferred to a consultant, after holding the line for almost 20 minutes at a time. It got better later on, when the voice prompt at customer care declared 'due to unforseen circumstances this service is not available'. I am without my DSTV service from 1 Oct and the earliest I might get hold of them is 5 Oct. They did not have the decency to inform me of the problem, just went ahead and cut my service and now I must sort out the rubbish that they, Vodacom, have caused. Vodacom's customer care must rank as the worst in the Republic. Why don't they close it, it will make no difference? Absolutely useless.

Vodacom's birthday specials were advertised from the 1st to the 4th of october, But today they are out of stock and are not going to be back ordering. How can you advertise some thing like this and then not want to assist those that are willing to pay for the services.

i drove over 130km's one way to vodaworld to get the special (as your call centre is useless) only to be told that they have run out of stock and will not be back ordering. No signs were out until the group i was with started asking questions. You lost a potential 6 clients today. and will lose my business

When my contracts have run out i will not be renewing with vodacom. its the second time in a year that they have dissapointed me.

Not sure why Vodacom has a helpdesk, I have just spent just over two hours on a pphone to Vodacom & nothing has been resolved. I've tried to add a new line to the existing business contract we currently have. This was declined. I phoned the helpdesk to try & find out why the contract was declined. When phoning it was suggested that I speak to Kagiso @082 1946. They don't know who she is, but put me through to accounts, after repeating the same info, they suggested I speak to acquisitions dept, who in turn said Accounts are not doing their work properly & I should speak to them. I spoke to Godfrey at accounts & he said I should be speaking to accounts - Guys, I really don't care about your internal conflicts in the company, please be considered to the Customer. I received an sms saying the new contract has been approved. Phoning to try & clarify the conflicting information, I was told I never received this sms (082 1941) I have the sms to prove it. Seems like Vodacom has forgotten about their Customers & only worry about their pockets.

On the 29th of Sept my mother upgraded her contract. She was given a brochure where the phones she was eligible for, as well as extras, were indicated in the sales person's handwriting. After signing she inquired about the voucher she was promised, but was then told it is not applicable for her contract. She was also told that the 'sales person is new' How can customers be expected to pay for 'new' peoples mistakes!?!?!

We sent the shop an email stating we want the voucher, or at least the opportunity to return the unused phone and re-select a phone based on honest information this time, since the first selection was based on the extras that never came. If one of the above resolutions could not be reached, we informed them of our intention to file a case in the small claims court. James then phoned stating my email makes him feel threatened?!? He also stated that he never refused to help, yet when my mother approached a member of the management staff she was told the 'person is new'. He also claims he would like to help, but remains unwilling to state how in writing. I have asked in my mail for a postal address where a summons may be delivered, but I am still awaiting a response.

I took out a new cell phone contract on Sunday 4 Oct 2017. Faizel, the person assisting me was extremely helpful in resolving all my queries. (However, the Manager of Vodashop Cresta is an extremely rude person that does not understand the concept of Customer Service. Shame!)

I needed my cell phone number migrated from Virgin Mobile. I received sms's providing the necessary PIN and confirmation that porting my number was approved. On Monday afternoon I happened to be at Cresta again and popped in to ask why my SIM was still inactive and was advised that it would be activated by Tuesday and that it is normally done within 24 hours. It is Wednesday the 7th and my SIM is still inactive. I use my cell phone for business and as you can guess it's been extremely difficult not being contactable during business hours. Please will someone tell me when my SIM will be activated! I have logged a query via Vodacom4me yesterday but for some reason they never communicate using the method I request which is normally via my email address so I do not expect too much from them.

I also have a problem with the signal dropping and in general unreliable. I have reported this to no avail. Today I am off to MTN, where hopefully I can resolve the problem. I would advise others to do the same as vodacom appears to be completely unable or unwilling to rectify the problem. I note that the CEO has the audacity to report in the Sunday papers that we in South Africa are getting a similar deal to that overseas. He is completely out of touch with reality.

I asked Vodacom to put this month’s payment through my credit card on budget. Not only did they instead put it through on straight, they took it upon themselves to double debit the card. I have been on the phone for two days trying to get this resolved but keep getting told even though they have put it through wrong it is not their responsibility to reverse the transaction.

Please people be careful – do not give Vodacom your credit card details as they use them illegally...

To make matters worse they now have more than what is owing to them and they still send me a sms to please pay...

I have struggled for almost a year now to get Vodacom to assist with the signal reception in the area where i stay.(Sasolburg) They are, according to them, busy with the problem.Vodacom do receive their money every month and i struggle to get some work done after hours because of the signal problem. This is a waste of my time and money. I hope somebody will respond positively regarding this matter.

I went to vodaworld cresta, its the beginning of their new booklet I asked for a laptop the staff simply informed me that its out of stock. I asked when will they recieve stock the staff simply gave me attitude and ignored me. I went back an hour later to get information about the laptop as I really want it and need internet urgently. I waited about an hour in vodaworld standing at the counter no one helped me, there was about 5 staff members standing around, sitting and chatting to friends (this was not work related I could hear it from the chat). Other staff members standing around in the shop reading magazines and fiddeling on their phones (this was also not work related). The store was not busy at that time - no one helped me!

I am a user of the blackberry internet service (Bis) for which I pay a fixed subscription. This service is advertised as providing free on device browsing as well as other free applications (Facebook and more, the advert says). However I was surprised to find that I was still being billed by vdc for data usage. I called the customer care and received the following contradictory information:
- all 3rd party apps are billed (This must include facebook)
- downloads of pictures, etc are billed.
- vodafone browser is billed.
I wasnt happy with cust care answer and asked for a website link which explains this. The web link given is also not clear, and does not agree with cust care. Vdc need to explain the billing as it is not transparent at all.
I have the following questions:
- are apps such as gmail, gtalk, youtube billed or free.
- are other browsers allowed to be used (Opera, vodafone,...)
- the website says streaming media. Provide a clear technical definition on how you would define this. Is it flv files being transferred considered streaming. What about mp3, avi, etc. If I watch a video on youtube using the browser is this being billed.

On 10 October 2017 my borther went to the Vodashop in Glen Fair Mall Pretoria and wanted to take out a talk 300 contract on a Nokia E71 phone where the phone is free. There was no stock but a couple of days later he received the phone but the contract was still not activated. He returned to the shop several times and got the same answer. He called the shop Monday 19 October 2017 not once, not twice, not three times but plenty times, but no answer. He eventually took off work this afternoon and went there yet again! Well, well, well, low and behold ... today he was told that he did not qualify for the talk 300 contract but the 120 top up contract due to him not having accounts (NO DEPT BUT A STEADY INCOME AND A DSTV CONTRACT FOR YEARS NOW NOT BEING BEHIND IN PAYMENTS EVER!) an now he needs to pay in R2017 for the phone. You can not do this. You can not give him the *** phone, for free on a talk 300 contract, just to tell him a week and a half later ... ooooooops, we should not have done that so sorry, it is no longer free but you must pay. I know the shops are franshice shops but you are really going to lose many clients if this is how business is done!

I have NEVER been treated with such utter nonchalance by agents on a call center in my life! I an extremely disgusted in the service, to say the least.

I dialed 0821946 this morning and spoke with Cindy (if I have her name correct) who firstly could barely assist me in explaining my bill. She mentioned that I have been charged a 'once-off' fee for my new blackberry curve contract...this can surely not be correct and off course she needed to transfer me to another dept. my call was cut, naturally!

Later this morning I tried to make an out going call and true to form, Vodacom locked my lines...for both my contracts! I then called 0821946 again to be told that he (Martin) can see I spoke with 'someone' and made arrangements for my debit order to collect on 26.10.09...despite this my lines were locked! I then asked to speak with his manager or someone who could help me, needless to say, I was kept hanging for 5 mins before Martin returned and said that his manager said that my lines could be unlocked. CAROL MONONYANE COULD NOT EVEN LEND ME THE COURTESY OF SPEAKING WITH ME DIRECTLY! UNBELIEVABLE! Martin said my lines would be unlocked by 12h30...lets see if that happens!

First off, I am guilty in that I pay my phone late every month! Why? Because, like many people in this country I am struggling... But I do always pay! However, this doesn't mean i'm any less of a customer.In fact, i've been a customer of vodacom for 15 years, and I do pay my bills.

I paid my bill on friday 4 dedember at 07:58 in the morning via e. F. T. , and don't have a fax machine, so I couldn't fax my proof to them. They don't accept emails... For some reason they don't allocate an email address for such purposes. So, I figured they'd pick it up, and all will be fine. Ha...

Saturday afternoon my phone line was suspended... I called the 'accounts' dept, and after pleading, they gave me some address. Sent an email, which promptly came back... Phoned them back, and got some other address... Email came back... Phoned again, and got another email address, this time [hidden web address] this email address will work, right? Ha... Now sunday afternoon, and still no phone. So I called their accounts again, only to be told to send an email to the first wrong address again. Excuses, excuses... I'm fed up with vodacom who don't care a toss about their customers!

I tell them politely that I am not interested and they have the gall to try and carry on with their speech or, worse, try to discuss it with me. Sometimes they are extremely rude or pushy about it.

They put me off ever using Vodacom. No other mobile provider finds it necessary to harass me in the same fashion. If I want to change to Vodacom, I will contact you.