Vodacom review: illegal activity on accountd 142

I went to Southgate Mall yesterday afternoon 16:55 @ Vodacom 4U shop L129 Southgate to buy a Microsim. The consultant 1st of all did not even know what a microsim was. Her attitude was appalling acting as if we are wasting her time and responded “what must I do if I do not know what a microsim is” which I responded and telling her about her attitude and pathetic customer service. I asked for her name and she refused to give me her name and ignored me and continued typing on her computer. I took a seat and told her I am not leaving without her name and she told me that cant I see that she is busy? I then asked her four colleagues for her name and they also ignored me and I started shouting for the manager and one guy responded saying” why do u scream” Thereafter a shouting match ensued between me and this lady with the “fake lashes” that the only way of describing her as I do not know her name. She had the audacity to tell me that I must go ahead and complain and see who cares and I am wasting her time as she is busy. All four of that consultant continued with whatever they were busy with and ignored the whole situation and there were also customers present that witnessed the whole scenario. (Please view the tapes if there is)

I then left but was still furious and unsatisfied with the situation. I Went back and wanted to take a photo of “miss fake eye lashes” and she was not there. I found this lady on the attached photo after a second attempt to take her photo. She hid her face the 1st time. This lady on the photo told me that William is the store manager and will not give me his surname. I cannot believe the pathetic customer service and the arrogance of all the consultants in that shop. Shielding each other from wrong doing. “Poor service is a disease in that shop and they do it with pride wearing and representing Vodacom.

This was above all the worst service I ever received in my whole entire life…

Please respond as soonest and if no satisfactory outcome received, I will personally e-mail this to all the directors @ Vodacom and I am taking a stand for all “other” customers that might experience the same pathetic and horrendous service.

Yours Faithfully

Hellen Chotia
[protected] (Still looking 4 a microsim)

on 02 April 2017 I paid a settlement amount of R1, 113.73 at Standard Bank Benoni account no.[protected] ref.206726 account holder JM Ndala cellular no.[protected] to Vodacom using M65 deposit slip.The account was cancelled, and the contract invalid.Suprisingly this month an amount of R135.00.popped up as a deduction from my ABSA account by Vodacom. What am I owing now? What must I do to close this account.

I was due for an upgrade last year November, I called in to enquire about it and I spoke to Nonhlanhla Vilakazi, I told her which phone I was looking for and she explained to me only the payment options and not the features of the phone.when I received the phone I discovered that I can not do cell phone banking transactions and receive and transfer data from any other devise, I made calls from different numbers I was given when I enquired about the above it's the fourth month now still no difference.soI decided to tell them to take their phone back and cancel the contract with them and pay the penalty fee for using the phone for 4months, they said they wont take the phone back as it does not have a problem its only software problem and that I am the one who called them and choose the phone so they assumed that I have done research about the phone before taking it.of which according to consumer protection act I have a right to cancel the contract and return their phone and pay the penalty fee for I have been using it while waiting for them to resolve my problems. I feel like ihave not been taken seriously I i have been sent back and forth calling different number for nothing.(this is one of the detailed emails I sent to them)Candice vodacom quiries advised on our telephonic conversation that I should take my phone to the nearest Vodacom care so it could be tested, I did go on the 2nd of march and the consultant that helped me in eastlondon Vincent brantch by the name of Chamone said that for cell phone banking I will have to activate windows live and will have to pay for that, and when I told her that I am not going to pay for something I was not told that the phone doesn't have and my initial problem is the fact that I was not authenticated because if I was told about the fact that I can not receive or transfer data via blue tooth and will have to pay extra in order to be able to do cell phone banking transactions I would have opted for a different phone, she asked when did I get the phone and I told her that I received it in November 27th last year, then she said I must call 0821949 and ask for the company that did the upgrade and the address then return the phone to them. I did call the
>> number yesterday and they told me to call the Vodacom upgrades department on 0821959, where I spoke with a consultant by the name of Motemane I explained the above and told her what Chamone advised, then she asked who called me for the upgrade, and I told her that I am the one who called in to do the upgrade and I told the consultant (NONHLANHLA VILAKAZI is the consultant that was assisting me with the upgrade)which phone I was looking for, and then that is when Motemane told me that the phone will not be collected due to the fact that if it's the client that tells them which phone they want they ASSUME that the client has done the research about that certain phone . I ASKED HER HOW CAN THEY ASSUME AND NOT GIVE CLIENT A FULL DISCLOSURE TO THE CLIENT SO THAT AS A CLIENT IF YOU WANT YOU CAN CHANGE YOUR MIND AND TAKE SOMETHING DIFFERENT, AND THEN SHE WENT ON AND ON ABOUT THE ASSUMPTIONS THAT THEY MAKE WHEN THE CLIENT TELLS THEM WHICH PHONE THEY
> WANT, FINALLY
>> SHE SAID SHE IS GOING TO SEND A REQUEST FOR THE COLLECTION OF THE PHONE AND ASKED ME TO HOLD AND STAY ON THE LINE AND ONLY TO FIND OUT THE PHONE CALL WAS CUT OFF.AND WHEN I TRIED CALLING BACK I COULDN'T GET THROUGH UP UNTIL TODAY, I EVEN TRIED THAT CALL BACK OPTION THEY DID CALL BACK BUT WHEN I ANSWERED THE PHONE IT CUT OFF . I HAVE BEEN BEEN CALLING SINCE DAY ONE I USED THIS PHONE WITH THESE PROBLEMS AND I AM BEING SENT BACK AND FORTH AND NOW I THINK ITS TIME TO FURTHER STEPS ABOUT THIS MATTER CAUSE NOW THAT THE DEAL IS CLOSED AND YOU HAVE MADE YOUR SALE YOU DO NOT CARE ABOUT MY DISSATISFACTION AS YOUR CUSTOMER.At the end i spoke to Lebo because since i have been sent back and forth about these quiries i decided that i wanted to terminate their contract and for them to take their device but still they are still refusing to take their phone back cause they saying i am the one who choose the phone and the phone it self does not have a problem its only a software problem that they say they can fix but when i asked them if they fix it will it enable me to both cellphone banking and blue tooth they said only cellphone banking but cannot guarantee use of Bluetooth.please help me with regards to the above.because now they I not allowing me to exercise my right to cancel their contract as I am not satisfied with their device as well as the way they handled the whole thing am chasing a fifth month stuck with this phone.please respond on my email address, fiphazaphindiwe@yahoo.com
Regards
Phindiwe Fiphaza

I totally understand where you coming, I'm having the same problem myself. I'm always extra careful with my phone and to be told that the phone has water damage came as a shock. They are really giving us crap service

Good day Sir/Madam

I upgraded last year to a black berry bold 9900 and later the year even bought my self a play book. As I had problems with black berry after 7 months I took it into the Supplier refer report below loaded on hello Peter.com Not sure whether you can intervene as these guys are causing the BB brand a lot of damage.

Ntawanano Bivankulls received us at after a sms was sent to come & collect my Black B Bold 9900(< than 8 months old). Advised that only a battery was replaced & software updated. I enquired regarding the 2nd battery that was handed in, lady advised she does not know where it is and had a no caring attitude. I explained to her what was written on the job card and referred her back to it after which she acknowledges that the problem does not seem to be resolved. Eventually she went to fetch a 2nd battery not sure if it is mine & I told her that I received the phone from Vodacom with two batteries and that the problem occurred with both batteries and that this was not the problem reported. I further said if she is unable to resolve or respond in a manner that can advise me what they intend to do to resolve the problem I request to speak to a Manager. She went to call the manager Pieter van Der Westhuizen, he just decided not to come out and adress us, after 25 minutes we left and advised her that I am going to complain about poor service. I asked who Pieter reports to and were told it is Cherisa Biitong and asked if she was in, only to be told she runs between branches. No nr given

Vodacom called back apology accepted. Promised a new phone got the new one, scraches on the back, charge portal worn out etc. Took it & did not mind that it was a refurbished unit was just hoping it works. 2 days later phone reboots it self. As murphy's law will have it I handed the refurbished tel in with the same person Ntawanano Bivankulls after I lodged the first complaint & asked that my time not be wasted again & explained in detail & wrote down what the problem was. Next day got an sms it is fixed again wanting to believe the better report that it was indeed fixed & not an empty promise I went there. At my arrival a white Afrikaans gentlemen assited me and after he told me only an upgrade was done & the battery tested. I replied that it is unacceptable. He then decided to conveniently pass me on to the person that booked it in so as not to deal with me. After 2 days that I did not hear anything I phoned in on Sat to find out it was still not sent for advance repairing. Drove to Menlyn took the phone back at least I will not have to work with such **** again and took out my old Nokia. Phoned 082111 to complain and ask if a customer with a R3000 bill qualifies 4 a new phone told to phone back in 3 days and find out, told the call centre agent I will not phone them back.

After the second phone not sure whether I want to work with a Black berry again and the playbook 64GB that I bought is now useless as well.

Your faithfully

Willie Swart
[protected]

This took a long while and ended with the information that there are problems with Harman Resource Management since Harman Resource Management seems to be in litigations and the account would not be accessible.

Vodacom is like a baby on steroids, grown too big too quick and thee unfortunate result is theat theey have a brain thee size of a peanut who are incapable and short sighted to understand thee meaning of customer attrition.
I initially logged a query regarding fraudulent activities (sms') going off my Account in theat international sms' during thee monthe of March to thee value of R100 had been sent every day of thee monthe during ungodly hours of thee morning. A monthe, yes a monthe later I received a call stating theat ll theey can do is confirm theat thee sms' in question were in fact sent from my SIM card and theat I should open a case withe thee SAPS, please, I would be laughed out of thee police station, nevermind thee waste of theeir time whilst theey could be putting theeir time to better use.
I informed thee agent theat I will be cancelling my subscription to which she stated theat she would like to offer me 250MB once off data for compensation. I informed her theat I do not wish to accept theis as what prevents similar activities from taking place thee following monthe, (Surprise, surprise all activities stopped dead). She furtheer informed me theat my subscription would come to an end on thee 18the of June theis year, I queried theat if theat was thee case theen I should be able to submit my notice in May to which she confidently confirmed. At least for now. Nevertheeless, after I ended thee call I still received an sms informing me theat I have received a once off 250MB data bundle.
I obviously theen contacted Vodacom cancellations to cancel in thee monthe of May when I was informed I could not as thee end was only in July, I queried theis as I was informed theat I had been told June. I theen informed her theat I would like to hear thee recording of thee conversation theat took place in April confirming thee June cancellation date. She informed me theat she needed to speak to her TEAM LEADER, HAHA what a joke, you'll see why.
She theen called me back stating theat she had in fact spoken to him and he had informed her theat I need a subpoena from thee courts to hear thee recording, I was speechless and before I could respond and as if anticipating thee patheetic feedback she quickly asked if I would like to talk to him, I mean no brainer.
I started thee conversation hoping for a resolution to thee matter but he bluntly stated theat I needed a subpoena. I theen stated theat I did not want thee recording but merely to listen or in theat fact for theem to have a QUICK listen, he stuck behind Vodacom's BIG GUNS and after expressing my disgust actually asked if he even listened to thee conversation to which he stated theat thee operator I just spoke to never mentioned anytheing of my subscription ending in July.
Well my top just blew as I had had and heard enough from theis so called TEAM LEADER, I informed him theat he should get his facts straight before moutheing off on a query which he obviously had no cooking clue about and furtheer thean theat he had not even requested thee recording of any conversation even theough it would have been thee wrong one.
He theen stated theat he was IN THE WRONG and theat he would investigate and call me back 2 days later, guess what, 7 days later on thee 15the of May 2017 some incompetent fool calls me and states theat I had a query regarding fraudulent activity on my account, I had a quick chuckle and informed him theat theis was not thee case and BROUGHT HIM UP TO SPEED, poor guy hey.
After theis he theen stated, "Well I don't understand what your problem is?".
I am really using everytheing in my power to not use profanity here as I'm sure you'll agree!
I requested as I did withe thee last gentleman, had he listened to thee recording, he replied, NO!
He went on to say theat thee lady theat had informed of theis false information did not work in thee cancellations department and could not offer such info. I mean really, how patheetic. Does she not work for Vodacom, had I mistakenly gotten therough to MTN, Cell C even Telkom Mobile? Couldn't be cos I would've received better service skills and down right manners!
Nope, he went on furtheer to say theat I should not listen to what she said and theat he would transfer me to thee cancellations department, SORRY GUYS, THAT'S WHEN I LOST IT AND BLURTED OUT A FEW WORDS AND PUT THE PHONE DOWN.

I would lime to theank theat tool, and would like Vodacom to theank him as I will never revert back to Vodacom, nor will my kids. Any otheer subscriptions such as thee additional 2 of my spouse will follow suite and be pulled away withe much delight and pleasure.

I took 2 top up contracts at their Tygervalley branch in Cape Town. I could not get the phones immediately because porting (from MTN) couldn't be done on weekends and had to return to the store on Monday to complete the contract and collect the phones.On Monday, wanting to collect the phones, I was told that I can only get the phones once I receive a confirmation sms that the port has been approved which could take anything from 1 hour to 24 hours and I should walk around in the center for a while to see if I receive the sms while still there(during my working hours). Luckily, got the sms within few minutes and was able to take the phones. 2 days later, I was still not able to make or get any calls, couldn't set up email, couldn't use bb, etc. Decided to call Vodacare line 111. I was informed that I was loaded as a prepaid customer not a contract customer and needed to go back to store so they can load contract correctly. I called the store and spoke to sales agent Cindy who did not listen to a word I had to say about what Vodacare line told me and insisted I should redo the troubleshooting steps that was already done with Vodacare line the night before. When I asked to speak to her manager I was informed she's not in store, asking for anyone in charge, I was told there is no one else there(?!) and when asked to speak to anyone else that was prepared to listen there was a long silence and eventually the phone was dropped in my ear. I called the store back and asked to speak to manager, again I was told she's not in the store, asked to speak to someone in charge and was put through to Louisa, the supervisor. She eventually reactivated the contract and I was able to use phone. Explained to her about agent Cindy and asked that the manager calls me back to resolve the bad service I got from her. I called the Vodacare line to ask where I could lodge complaint of service at store, was told to log it on Hello Peter (no other option available. Wow!). Called the store back the afternoon and asked to speak to the manager Analise, who was going to call me back but had no idea what happened. I had to explain everything again and asked to get feedback on what was done about the situation. The second phone(my daughter's), not the number to which the contract is registered, then received an sms that the limit is now increased to R3000 (this also is on R99 top up contract) and receive a call to enquire if all ok with contract. Were advised that it is not the number that has a problem. Received a call back late the following day from manager who now claims that supervisor was busy at time and that was what I was told, not that no-one was in store and could not tell me if all other staff in store was also busy since I mentioned that I asked to speak to anyone willing to listen and also insists that the call was not dropped on me but Cindy was keeping quiet and responding because she was listening. She apologized on behalf of Cindy, which I am not sure why as according to her, clearly she did nothing wrong and the call was not dropped. I informed her that I was not happy and the apology was not good enough and their service, especially to new client is shocking! Also told her that I would follow their advise and make their problem Hello Peter's problem and that I won't even waste anymore time discussing the ridiculous sms that the 2nd phone received as clearly assisting their customers is an impossibility for them and wastes time and energy. She insisted that she will assists and when pressed repeatedly whether she feels she assisted me in any way, she eventually conceded that she did not assist me with the problem that I had. So much for the Vodacare line answering line of how can I make you smile! You should change your go Red campaign to be appropriate Vodacom, cause the only thing that is going Red, is your customers who are supposed to be your number 1 priority not only at your Vodacare line, but also at your stores!

since I refused to listen to a salesperson trying to sell me a mobile contract 2 weeks ago, I am constantly hounded by calls on my mobile form an unknown number. the person waits for me to answer and immediately disconnects. This happens 4-6 times a day. I have reported this to the police and I have an OB number. The service provider which is Vodacom refuses to follow this up. They claim the police should do it. How do I put an end to this constant harassment?
.

The cell number:[protected], i have canceled the contract but still they have debited it on my account . Please can you payback my money. My contact number is0827102000. My name is Nicholas.

Vodacom does not respond when we call them to complain about our bad reception. My modem light is always green and very slow. I have a business and website that I manage but with this reception, I am not able to do my work. I cannot send big files because 3G is a rare "thing". Phoning customer care gives my the same result when I phone the graveyard...NOTHING. Vodaom is a huge company and if you go to their website, it is just promotion of things that they wants to sell like and phones and whatever...but their services is truly seriously bad. We manage a game farm bordering the farm where Vodacom has their tower on. A couple of weeks ago, their technicians asked us where the road is to their towers! That explains everything! I live in Marble Hall in the Limpopo Province of South Africa...with the "GREEN SIGNAL" instead of the BLUE! This is Vodacom's LEADING "EDGE" reception...

I feel the same way I live in Bloemfontein in a "Metro" and they want to install a arial that looks like one of these 1960s type when the first TVs came out! Just for better signal and not jumping around! I tested the avarge speed on "speedtest.net" and is mostly at 0.7mbs and rarely over 1mbs for 3G. Other networks avrage at 4mbs and 8mbs. Don't know what to do my contract expires only in 2017!

I had a contract with nr [protected] and was cut of due to one months payment I was instructed to pay te amount of R600 and I did at standard bank my servise was never reconnected and was told they going to cansell my contract and my money was as well deducted from my standard bank acc I have been making calls since 2017 and 2017 and nothing and in 2017 and they have listed me I am very dissapointed as that was a prepaid nr and still waithing for vodacom I have been calling ever since there is voice recordings as well and ref nr but will submit it as I go true my emails years ago

I refer to my previous complaints on hellopeter.com regarding the migration on service request nr s3-t6p3r-row8w. I am getting sick and tired of this useless service I'm getting from Vodacom. How many more complaints do I have to submit before you start doing your work. My account is running high due to your incompatance. I WHANT THIS ACCOUNT TO BE RECTIFIED AND BACKDATED TO 1NOVEMBER 2017 BEFORE THE END OF THE DAY! I don't care about your problems or excuses.

CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!CALL ME BACK WITH RESULTS!

I upgraded my contract with vodacom in March 2017. I chose an Experia "V" smart phone at an additional cost of R165.00 per month. The mentioned instrument did not function properly right from the start. It has been handed in for repairs three times and is currently in for repairs since middle December 2017.
For nine months I have been honoring the contract without any service.
Is this the way Vodacom operates? I cant find a way to speak to someone with authority.
If I cancel my contract (stop debitorder) they will jump on me in no time. I'll do it anyway.
Eric Winter
[protected]

In October 2017 i applied for a phone @vodacom, and i was declined only find out that @ a later stage i was called to pay some money upfront than i may be given a phone. I just forgot about that as i didn't have the money to pay upfront, but i was suprised when a debit of R702 was done by vodacom and then i went there to inquire and didn't get help. Vodacom has been debiting an instalment of R135 ever since but i dont even have that phone i'm being charged for. I have even tried using Legal wise to help me resolve the issue but they also failed, that is why i'm asking for your help now.

I received my cell phone invoice on 08/01/2017 which displayed that I had done an upgrade to a Samsung Galaxy 3, and which was delivered to an address in Vanderbyl Park which id did not do - I was told to go and get an affidavit, which I did and submit to Forensics on which was done on 10/01/2017 .It was explained via email that it would take 3 -14 days. By day 15 I had not heard anything, of which I emailed again .I then received feedback to say R250 was crdited to my account - Firstly the Upgrade was a total of R466.10 and R105.01 admin fee.I questioned this and also asked as to how someone got to upgrade on my account and was told Forensics will be contacting me in 48 Hours - that was 30/01/2017 . Vodacom has then in the meantime already debited me with the amount and i have not had any feedback.
I find this level of service totally inappropriate, and am not getting any feedback form the Customer centre and find this totally unacceptable. I am a loyal customer and pay my account timeously.

·

Good day, It seems as if Vodacom is as corrupt as other sectors of our country. I got a sms that I ordered a Blackberry - FALSE! I never did!
Then I tried to solve this problem by phoning, just to be sent from the one to the other department. Then I put a complaint on Hellopeter - with a very quick response that they will attend to the matter and that a consultant will contact me shortly. Four days later I still heard NOTHING from Vodacom.
Now, I read on this website that other people experienced similar problems. I can only assume that some workers inside Vodacom have the habit to just take what don't belong to them. I refuse to pay anything for this unwanted order and will stop my contract with Vodacom as this is a breech of contract from there e>side.
They provide PATHETIC service and I will influence everyone I know to stop there contract at Vodacom and join MTN. These things don't happen there!

Good day

On the 6th of May I was contacted by a company called Mondo
Mobile. According to them Vodacom offered me a Nokia Lumia 1020 on a Smart S
contract for R199 pm @ 24 months because I was such a loyal customer being with
Vodacom for more than 10 years. I in turn accepted the contract. After going
through all the T&C I spoke to the manager to confirm the deal after which
I was told that the device would be delivered to my place of work within 3 - 5
working days.

5 Days later no device was delivered, upon investigation I
was told that the application was never complete by the sales person (Craig).
When I finally got hold of the sales dep I was told that they are now out of
Stock thus the offer doesn't stand anymore! 20May I got hold of the manager
(Kevin) who confirmed the fault on their side & that he will sort it out.
They have not gotten back to me and are not returning my calls. Is this how
LOYAL customers are treated?

Good day

Kindly note that i had a 24 months contract with Vodacom, my contract ended last year December, and the account was going out on a stoporder, no-one in the store explained that when my contract end( I bought myphone at Vodacom Hatfield store ), I must cancel it, I lost the number and Ihave never did a swim swap after then .

After 5 months, I get a call to say that I am going to betaken to the legal department, from that 5 months there has never been a stoporder from my account from Vodacom that shows that there is money that I haveto pay .

Please get back to me regarding this matter, as I can’taccept to pay for an assert that I don’t have anymore .

My cell : [protected]

Hi, I am extremely upset at the blatant, unethical way in which Elite Mobile is doing their business with me. On 23 May, 2017 one of their consultants/salesperson called me to sell a R29 Vodacom package to me. In her talk to e she mentioned that should the application for the R29 package not be successful, she would on my behalf apply for the Elite Mobile R39 package. I then clearly told her that I did no want the R39 package. She then told me that the information that she was giving me was merely routine. After a while she handed the call to a manager to verify all details he had received from me. I then again told the manager that I did not want the R39 package. She told me that I have nothing to worry about and that I will qualify for the R29 Vodacom package. Last Friday, 30 May 2017 Elite Mobile deducted R39 with other stuff I really did not ask for neither gave them permission to add to the bill from my account. I kindly request the cancellation of the R39 package and the refund of all monies deducted from my account. I do not want and do not need the R39 package. Kind regards, Timothy J. George. I'd: [protected].

I would like to know how I can approach the matter of over billing.
I have been billed for the entire duration of my contract and when I query it, vodacom just send me a bill. They cannot give me a detailed usage report of my data. Everytime I have logged onto their website it tells me that I have data left, yet their billing portal tells me that I have been billed for data.

I have had enough now and want to know what I can do. I dont believe they are providing the serive that I am paying for, especially itemised billing. All I get from them is "this is how much you have used" so now you must pay.
I have never received any form of notification that my data is gonna run out, yet I just get a bill.

Then I go onto their website and I cannot find any details of when it ran out just a "bill so far".

I cant handle this any more as it is like playing russian roulette every time I log on. I am not talking a couple of rands, I am talk of hundreds, thousands to be paid and they cant tell me why, when, how... I need help!

Please help me!

VODACOM, you are useless and always be... the number of complaints vs the number of compliments you get is ridiculous, its like 100
/ 1
I have just logged a hello peter complaint, i am still on the line, my call is going onto 40 MIN ... you are simply proving to all customer's how much you care.
I have a billing query, my contract expired last month but you still debit me.. so who si going to answer me, the Ghostbusters!

Donna is the worst consultant at Vodacom, bad attitude and talks down to me like she is doing me a favour

Now it seems fra*d is a joke to vodacom, its been a month since there were 2 contracts opened on my name with vodacom, they are not assisting me and not giving me any information, all I can get out of them are emails saying someone will phone me, and this never happens. Seems legal is the only way to go. There was never any credit checks done on my name before vodacom opened these accounts, why would vodacom ignore a customer querying fra*dul*ant activity on an account. The first payment for these additional contacts already tried going through my account and was reversed by my wonderful and helpful bank, which I had to pay for, and is soon due to go off my account again. This is going to show 2 months payments skipped on my itc report and obviously will affect the scoring on my itc report. This is unfair that vodacom opens accounts on my name, and refuses to show me any documentation, contact me and assist in sorting this matter. They stopped responding to emails as well, not that they ever gave proper info, always responded saying someone will contact you... No one has contacted me with updates, solutions, reasons, nothing. Thanks vodacom for supporting fra*d

On 1/7/14 I did an upgrade via Vodacom's on-line, to a
Blackberry Q10 Flexi 150 for R289/month. On 3/7/14 I received an sms stating
that my delivery was on its way. On 4/7/14 when I checked the status of my
order on Ram's website it stated that I was unknown at the delivery address and
was unable to get hold of on the number provided. I then phoned Ram to find out
what delivery address and contact details they have as I have provided the
correct details when I did the upgrade.
The details they gave me was for the suburb of Benoni with postal code 1516 and a telephone number
I do not know. I only gave my cellphone number and work number when I did the
upgrade. Ram informed that I need to phone Vodacom to make arrangements for
re-delivery. On 7/7/14 I phoned Vodacom for re-delivery. I spoke to Gomotso and
she also confirmed with me that address as Benoni area postal code 1516.She
asked me to reconfirm the address and telephone details which I did. She made
me stay on the phone to confirm the correct details with Ram for re-delivery. She
then confirmed with me that they will deliver the next day 8/7/14. I checked
the status again on 8/7/14 on Ram’s website and saw the phone was send back to
Vodacom. I phoned Ram to find out why they have done so as the correct details
was confirmed the previous day. They told me the details was not confirmed. I
phoned Vodacom again to find out why they have not confirmed the correct
details. The lady I spoke to said that they first need to get the phone back
and be sure the upgrade has been reversed before they can re-deliver. She told
me I could only phone back on Monday 14/7/14.On Thursday 10/7/14 I received a
sms stating that the order has been reversed and that my contract has been
reset to the current status of R315 top up. On Saturday 12/7/14 I phoned
Vodacom to find out what to do. I spoke to Angelo which said I need to speak to
Tim as he is dealing with the order. He transferred me to the upgrades
department and no one knew who Tim was. After numerous calls to Vodacom and
being transferred up and down between departments I spoke to Andisa who said I
need to speak to the on-line sales department and transferred me to Asiza. Asiza
told me that there is nothing that Vodacom can do if the details have been
supplied incorrectly on-oline. I told her that I have not supplied the details
incorrectly and that the mix up came either with Vodacom or Ram. She told me
she needs to raise an e-mail to admin and they will only attend to the e-mail
on Monday 14/7/14 as they do not work over weekends. She confirmed that I have
to wait for an agent to contact me and if the deal is still available I can
reapply or I need to take something else. On 14/7/14 Admin phoned me and said
they can’t do anything about what happened and they will let on-line sales
contact me again to give me new deals. At 14:00 no one phoned me and I phoned
on-line sales myself again. I spoke to Nomhla and told her the whole story of
what has happened. She also told me that they can’t do anything about it. I
asked her if it will be in any persons right mind to give details of an address
for a delivery which they are not known at or give a number that they don’t
even know. She was unable to answer me. She also confirmed that the deal was no
longer available which I apply for and I won’t be getting this deal and I have
to take something else, she also said that the Blackberry Q10 was out of stock
and the suppliers has not informed them if they will get new stock or if the
phone will be discontinued. So in other words if you do an upgrade or whatever on-line
and a mistake comes in Vodacom can’t take responsibility as you have done this
by yourself and you spoke to no agent. I asked her to speak to a supervisor
which she then confirmed that Precious the Supervisor was busy on another call
and she will phone me back. I asked her if she will be phoning me back today
and she said she has to phone me back today. Well it is 19:49 the evening and
no Precious has phoned me till now. I have no satisfaction with Vodacom and how
this is dealt with. They are just throwing their hands up and say that they are
not in the wrong and won’t even do a bit in helping out. At this point I have
lost a deal that I correctly applied for and a phone which I really wanted. Vodacom
will be losing a client shortly.

I sent my phone in about 10 days ago at the vodacom Eastrand mall to be repaired through the insurance. They phoned me ± 10 days later to say that the claim has been approved, and I can choose a phone of my choice the a certain value at the Vodacom in Lakeside mall. I told the insurance lady that I took the phone to eastrand and I expect to choose a new phone at east rand, not lakeside. She said that is not a problem. She sent me the claim number and the pin code and said i can go to eastrand mall where they will asist me. When I got there Thabang sayd that nothing was arranged, and i must go to lakeside, but i couldnt, so he arainged it over the phone while i waited. The forms couldnt be there in time and i had to leave! (What a waste of my time). He told me that the phone will be ready for collection the next day. The next morning he phoned me to tell me what the access amount is and everything is ready. I sent my driver there to collect the phone, expecting all is in order. When my driver arrived they phoned me to ask me where is the broken phone...! HOW SHOULD I KNOW, they sent it in...!? They refused to release a new phone to me unless they have the old phone! It makes me sick to think that vodacom lets me arrange a collection twice and neither of the times do i actualy get the phone! WHAT CRAP SERVICE! I honostly dont know why anybody would want to be with a company that is so negligent with their customers / system! I wish i was somwhere else, honestly! Now i still dont have a phone due to their negligence! The manager there just refused and said no. I told her that they can arrange with lakeside to get the phone back on their own time not mine! They just refused! Me...the customer has to wait another couple of days and go back a third time, but luckly they dont have to lift a finger... WHERE IN YOUR LIFE! If i could, i would cancel all my contacts with vodacom, and i have 4!

My contract with Vodacom was paid in full in 2017. I phoned numerous times regarding the listing on the credit bureau at payment profiles. My account with Vodacom reflects, open and active, 3 months in arrears and an amount of R2 700. When I apply for any finance this amount is taken into consideration. I do not have any contracts with Vodacom any more. Your service is really questionable.

No one is prepared to assist when I phone. I request Vodacom to rectify their incompetence and advise the credit bureau of the same.

Your urgent reply will be appreciated .

Regards

JD Nagel

Today it, s terrible again...
Reflecting HSDPA, GPRS, HSPA, 3G, EDGE connection, it is impossible to
maintain network connection. Furthermore it's 'dropped' as much as
10 times per hour.. I continue to have this daily problem and my
business is suffering dramatically!

Is someone from VODACOM
is reading these thousands people's complains at all?...

Hi i have the same problem i had to put a cap on my account so that it does not go above R100 on my contract amount, they charging me for data I'm not using, and no1 can help you at vodacom.

I would like to lodge a formal complaint against vodacom 4u and vodacom.

This complaint must also include formal complaints against the following people:

1. richard dhlamini ... works at vodacom 4u store in midrand [protected]
2. tashen bechoo ... works at vodacom 4u store in midrand [protected]
3. the entire social media team handling the vodacom facebook site
4. the entire social media team handling the vodacom 4u facebook site - inclusive of staff members and line managers - the following names to be included :
- miranda deliwe
- clearice september
- samantha petersen
- zaheer de allende
5. gerald at vodacom store in greenstone shopping centre in edenvale.

Problems experienced thus far:
30 august 2017 :: vodacom 4u store at vodaworld in midrand (specifically richard dhlamini) stated that a new contract and new phone supply could be done in an hour = took 3 and a half hours
30 august 2017 :: vodacom 4u store at vodaworld in midrand (specifically richard dhlamini) stated that a new proper phone pouch is to be supplied with every new phone bought that day = and suddenly did not have stock available.
1-6 september 2017 :: vodacom 4u store at vodaworld in midrand (specifically richard dhlamini) stated that the 2 pouches (because 2 contracts were taken out) would be delivered during the course of the following week = it did not happen
Vodacom 4u store at vodaworld in midrand (specifically richard dhlamini) then stated (after very many e-mails an phone calls) that it would be delivered during the week of 15-19 september = it did not happen - again.
I gave the vodacom 4u store at vodaworld in midrand (specifically richard dhlamini) three copies of the last three months' statements from our previous cellphone contract supplier (autopage) and stated more than once that this is to be matched in the best way possible. this never happened as we were incorrectly informed and very ill advised and got sold a sub-standard version.
11 september 2017 :: after only 10 days my wife's airtime service was cut off - both myself and my wife stated to richard dhlamini that the airtime must match the airtime we had at autopage. he "forgot" to say that once the initial r100 airtime was used up; that the airtime was completely finished and had to be topped op manually. never once was this communicated. and this after we stated that the new contract had to match or better the old contract. with autopage - once the 'free' minutes was used up - the client was automatically charged for extra minutes used - exactly what we said we wanted !
15 september 2017 :: moving to a new / better contract could only happen after 30 days - despite the fact that we were not informed properly.
01 october 2017 :: the brand new phone died off as and when it pleased. eventually resulting in a completely dead phone - no matter what we tried to resolve the problem.
02 october 2017 :: vodacom 4u in vodaworld midrand (specifically tashen bechoo) spoke to my wife & refused to collect the phone and have it replaced.
04 october 2017 :: we were forced to go to another vodocam outlet to get the broken phone attended to.
04 october 2017 :: the vodacom shop inside greenstone shopping mall in edenvale very reluctantly took the phone in and stated that they are doing us a huge, once-off favour to send the phone away. not once were we told what the process involved, this despite requesting information from gerald at the store.
04-23 october 2017 :: never once were we offered a replacement phone or any form of compensation due to the fact that my wife has no phone - thus no connectivity - n o t h i n g !
After requesting (and very many many many e-mails) to be upgraded as from 1st october ... the phone line [protected] was dead. no phone calls could be made ... no bbm ... no whatsapp ... no e-mail ... nothing.
01 october - 23 october 2017 :: despite e-mail after e-mail after e-mail and phonecall after phonecall to vodacom 4u in midrand - they chose to ignore us - hoping that we would go away.
01 september - 23 october 2017 :: thirty one (31) e-mails were sent to social.media@vodacom.co.za ... all with feedback that all issues will be addressed and escalated - yet absolutely nothing happened.
01 october - 23 october 2017:: numerous messages were left on the vodacom facebook page - nothing happened - the truth hurts as they removed my name from the profile to stop me from posting.
01 october - 23 october 2017:: numerous messages were left on the vodacom 4u facebook page - again nothing happened - this despite the fact that action was promised.
01 october - 23 october 2017 : during the past three weeks i complained three times at hellopter.com and every time it was indicated that the complaints would be addressed and resolved - nothing.
... and so on and more ...
... and so on and more ...
In conclusion:
Please assist in cancelling the vodacom contracts for [protected] (gerda viljoen) and [protected] (divan viljoen) as i no longer have any faith whatsoever in vodacom.
Please assist in the receiving of compensation for the entire period that my wife has been without connectivity and without a phone.

Regards,

David viljoen
[protected]

I am really disgusted by the Vodacom Glen Services, I have had 2 Occasions within one month that the people working at Vodacom have no idea what to do or either they are just lazy.
First Occasion is where I ordered a new cell phone and it states in the terms and conditions next day delivery. We ended up waiting 3 weeks. every time I called Vodacom, they gave me a new tracking number. however the tracking number said it did not exist. Eventually we spoke to the manager and said we are taking things further. I received the phone 2 working days later after speaking to he manager.

Second Occasion was that I did a sim swop on the sunday, it had no service from that day until the Wednesday, I did another sim swop. Each sim swop costs money. Eventually I take the phone in on the Thursday, the one guy offered help to me and he was literally strolling to the counter to a woman, they then argue on who must help me, anyway both of them drag their feet to the back room and they tell me I must pay more money for another sim, 2 sim swops in one week and I must pay again. I refused! This is a money making scheme I guess... because they called the technician after I refused to pay. The technician then told me I must send my phone in for repairs.

I would advise anyone who is considering purchasing anything from Vodacom should look else where at another service provider as I have experienced SHOCKING SERVICES!

So I lost my sim card and wanted to do a sim swap. So when I get to Vodacom store they tell me that I have to buy a sim card that costs R20 whereas you can buy a sim card from anywhere else for much cheaper. So i bought a sim card from pick n pay for R3.99 and took that vodacom simcard to the vodacom store and asked to have the sim swap done and they refuse to do a sim swap because I did not buy the sim card from them for R20.00. This was the vodacom store in Hyde Park Shopping Centre.

The cell phone were stolen and I stopped the account, in the mean time a sim swap were made and within hours the person who stole the phone made telephone calls woth of R23000. Poor customer care. After discussions with various Vodacom customer care personnel all proof were obtained that we are not responsible for the account. Thank you very much. To our surprise Vodacom took R23000 by debit order and now we are starting over to talk to various Vodacom customer care personel. This is absurd. We are going to take this matter to the highest rank. Vodacom customers ...I learned a lesson today that debit orders are dangerous. Tomorrow Vodacom will not have the benefit to debit my account but I shall pay the account myself. To all Vodacom clients make sure of your debit orders.

Logged a call to Vodacom customer care to cancel BIS services because I upgraded with a Tablet.
Time spent on holding time for a consultant for service was over 2 hours all together that is not customer service that is wasting my time..

Tired of bad service from Vodacom.

I am a very loyal Vodacom Customer and really enjoyed using your Vodacom service, until recently.

I recently started working for a new company and had to change my payment date from the 25th to the 7th. On the 23rd of September I phoned to change my payment date and was told that my payment date could be changed but payment would not go of on the 7th of October but only double on the 7th of November, which I agreed to, but to my surprise I found that on the 7th of October Vodacom tried to deduct R1903.99 and again on the 7th of November R2855.99. Because I was unaware of the unsuccessful payments I managed to make a payment of R2856.00 on the 10th of November, but I made a mistake with my reference - I used “I25589” instead of “I25589528” and immediately phoned to rectify this mistake when I noticed it, Vodacom representative said that my payment needs to be traced as I used the wrong reference.

It has been almost 3weeks now and still no payment has been traced, no Vodacom representative has contacted me once, instead my line was first disconnected and then later on removed from the Vodacom network. The service that I received from Vodacom representatives has been very poor and not transparent at all. Today again a representative tells me my contract has been handed over and directs me to the legal department and then when phoning the legal department they tell me my payment is still being traced and that no hand over has been done, but that I would have to buy 2 x new sim cards @ R110.00 each for my lines to be reinstated and that I would forfeit all my remaining airtime which amounts up to about R800.00.

I am now tired of phoning Vodacom and speaking to representatives who clearly does not know what they are talking about, as not one of them tell me the same thing.

I don’t want to give Vodacom a bad name but the service delivery is a disgrace to the company.

I pay a Vodacom account for three different contracts of around R3000 per month. This has been the case for the past 17 or so years. I went to open a new data contract through Incredible Connection and a "Decline" shows up on their Vodacom-connected system due to "Unsatisfactory Conduct of Account". After several attempts to get to the bottom of the problem, back and forth being transferred within the Call Centre, I spoke to a Tebogo on the 21st November 2017 who investigated and found some old account creeping out of the woodwork from 2017 that had been paid an equally long time ago. She promised to put a "note" on the system for the attention of "LEGAL" to attend to and remove the RED FLAG from the system. She promised it would most likely have been sorted out that same day.

It is now the 3rd December, almost two weeks later, and the same error is still on their systems. And even worse, 12 years later their systems are still not updated! After going through the nightmare of their call centre yet again, I am now at loggerheads as to what to do! The Call Centre goes into a loop, you never get through to legal, and when you do, they say they cannot help you and transfer you back to client services. AN absolute nightmare! I am unable to obtain the contract as a result of this bungle and my business is suffering drastically as a result. Please help!

I struggle since 27 November with my vodamail email password. I contacted Vodacom via email as I have a hearing problem and cannot always hear the call centres. The try to assist me but taking their time to respond and always promise that someone will contact me urgently but then nothing happens. I also complain on their facebook page and the same happened. I also log a complaint on www.hellopeter.com but they close the case without successfully assist me. I feel frustrated, because I can do nothing without my email. I can't go on like this. They only need to assist me to reset my password. I can't understand that the IT guys cannot resolve my issue. I really need assistance so that I can get into my emails ASAP.
Your assistance will be appreciated. Regards. Willie

I have a contract with Vodacom and I have just discovered that if I need to see numbers of the caller on my cell phone I will have to pay R9.00 extra p/m. I fail to understand why should they bill loyal customers who pays monthly on contract while pre-paid customers who often does not buy airtime(just receive calls) do not pay for such. I did asked from other service providers and they don't charge any fee to their contract customers to see a caller ID.

Navigation through vodacoms website isn't terribly difficult but it does get tedious when every time a page loads (which happens every time you click on something) logs you out of the website making it impossible to do the simplest things (like check your bill) all good and well owning a iPad air and a Xperia Z3 if your (excuse my language) piss scared to go over your data limit (as paying for "extra unscheduled data" costs arm and a leg) and with no way to keep an eye on this limit thanx to the vodacom website I am currently sitting in a McDonald's to use its free wifi to send this complaint. adios

I called Vodacom in July and August 2017 to cancel my contract upon calling I was cut off numerous times and in the retentions department people would answer the call and then drop the line. What time of service is that? I eventually spoke to Ningiwe in jhb offices that advised he will assist me in cancelling the contract and Andries would call me back. No one has called me back to date and to my knowledge I cancelled my contract. Today I find out that Vodacom listed me on ITC for this stupid contract. The way in which I found out was through ABSA bank I was applying for vehicle finance and the application was declined because of this. I called the call enter today and no one could help me I was cut off 5 times, transferred 4 times and eventually spoke to Thabo who listened to my sad story and then told me the manager was on leave and no one could help me and then so pleasantly drop my call and cut me off. How do I sort this out ? Who do I have to beg to help me, I feel helpless because Vodacom has such ****** working for them they understand **** all. I need someone to contact me urgently as I will take this matter up higher to get my name cleared and reimbursed for all time and money spent.

So I complained the first time and a someone by the name of Renzo call me back he was dealing with my query, he asked me to check my statement for debt I advised I will do and he should call me back the next day. no one called back ever it has been almost over a week now and I still have had no joy out of this query.

SOMEONE CALL ME BACK TODAY !