Vodacom review: illegal activity on accountd 142

my phone was stolen so i went to my nearest vodacom shop at eastgate and i was told i could black list my cellphone over the phone with no hustles. I went and called the customer service and i had to hold for 45 minutes in order to speak to a consultant, then i got through to Nonkonzo who couldn't assist me because i couldn't remember what she asked me, i mean i got mugged, i'm in shock then u go n ask me silly questions, then she called her team leader, Peter Mgudlwa, an arrogent, rude guy, who does not know the meaning of customer service and he also couldn't help as usaul. Vodacom is useless, they should train their staff or find people who really want to work. Their customer sercice is poor

The 3G network started giving trouble a week ago. I emailed customer services. I did everything they told me to do and wasted about 200MB data but still no cure! Then they emailed me and told me they will report it to Network Department and follow up on Friday. It is now Monday! No follow up and the issue is still not resolved! What is keeping me from buying an MTN sim card right now. And the issue will be resolved. And even when I phoned in when i try to explain what is happening the try and convince me that it is not a problem and the problem is my modem.

I have had a 3 G contract for 3 years and have no issue. In December I purchased a new computer and have had to upgrade my 3 G to the' little white USB port' (with no booster Arial).

I have signed up for a two year contract and cannot get sufficient signal. I work from home and have to walk around the house trying to send and receive emails. I do not have time to spend hours trying to download the smallest emails.

I have tried to get a booster and after being sent from shop to shop in Vodaworld (what a waste of money that place is) have been told that a booster will cost me R2017 upwards!

I have contacted Vodacom and have been told they are looking into a booster for Bryanston - this has been going on for weeks now - I'm not holding my breath.

I have a mobile contract, a black berry contract and a 3 G contract with Vodacom - I spend R1000's with Vodacom every month - and if I could dump them I would! It must be fabulous to legally bind people into contracts and then supply them with faulty goods. I am unable to operate effectively as I cannot perform the most basic functions on line and cannot choose a new supplier - because I am tied in to contracts!

My fiance received vouchers with his new contract. We were told it only takes 24 hours to activate cards. After two days we went to Game to use them but was told they were still not activated. We phoned the lady at the shop and was told they will be activated. After three weeks and our third visit to Game only to be told that the cards are not activated, we went back to Cell shack to sort this out. She apologized and said she will do it right away. On Saturday 21 November 2017 my fiance was robbed with 2 of the vouchers( R100 & R1000 worth) still in his wallet seeing as we where going to Game AGAIN on that Sunday. After the robbery we phoned Vodacom immediately to cancel the cards. We were told that the cards were STILL not activated. I spoke to the lady at Cell shack and was told that Vodacom does not refund or reimburse vouchers. If they were activated I would understand but these cards were USELESS, only a piece of plastic so to speak. After two months all I was told is that Vodacom does not refund or reimburse vouchers. Vodacom did not loose a cent because the cards did not even work and this was part of new contract package. Is that not fraud?

I have had a 3G ontract with Vodacom for 2 and a half years. Initially the reception wasn't great in Kensington, and after logging a call, adjustments were made at the base station and it was better. However, since late 2017 the 3G reception has been appalling. I get 1 'bar' on 3G and never HSUPA (which I pay extra for). The connection drops all the time, and I am finding working from home unacceptable. It's quicker to sit in traffic for 90 minutes each way and send and receive emails on my corporate network!

I logged a call with the Vodacom Data Call Centre on the 18th January 2017. I have called several times since then but have been unable to get any feedback on progress. No-one calls me with updates - and the Call Centre is just a barrier.

So, 2 months since I logged the call I am still waiting for any progress. Initially they told me it could take 21 days - and I thought that was too long! In the meantime they are still taking my debit order every month! While logged onto this session I have lost connection 3 times!

Can anyone recommend an alternate provider of 3G in Kensington that works? I will cancel with Vodacom gladly.

I got a Acer Laptop through vodacom with a 3g package. For the last 6 months the charger has not been working. When it originally stopped working i called vodacom and they referred me to BBG Technologies who handles all their Laptop repairs etc. I spoke to Ricardo Sasman, explained everything to him, he checked and found out that it was under warranty (36months) and that he'll send me an email to fill out a form so he could have a replacement charger sent. I did that immediately and sent it through to him. 2 weeks later i emailed him asking whats happening, no reply. Its now been 6 months since i lodged the complaint and still no replacement. I have had to use insulation tape to entwine the cable to get it working temporarily as i use my laptop daily for work and cannot go for so long without a charger. This is dangerous, but what choice do i have? run my business to the ground, or risk electrocution to keep working.

Vodacom are so quick to suspend your line and harass you with phhone calls if your acc is unpaid for a few days, yet are happy to spend months through their suppliers to fix their responsibilities.

Well reading the complaints just confirms my dealings with these ###s, the only problem is that the inefficiancy
starts at the top and is carried all the way to the bottom.

Good day
My complain is as follows: I hand in my phone at vodacom tzn mall at calvin. He gave me my cusomer receipt, there was no external damage on that phone it was brand new, I open a contract with vodacom in desember 2017. After 2 weeks my phone just went dead. (There must be something wrong with the pc of that phone) it is a brand new phone. After 3 week vodacom tzn phone me to collect my phone... Still broken and in a very bad condition. I ask calvin wat's happening to my phone, he keep telling me that fone is handing in like that an shout at me that it is user damage. I phone vodacoms cutomer care several times and sent e-mails aswell, with out any help. I want to know if there is some one who can help me? I have a contract with vodacom with out any working phone... And it is damage at one of the vodacom's centers. My job nr on that phone is 6302095 phone nr [protected]. I want to sent photos aswell of my damage phone.
I realy hope some one will not ignore this problem.

I moved over from Cell C, because of terrible service, and thought that Vodacom would be clued up with regards to their porting. I first went to Vodacom Greenstone, where the consultant ported my phone. I did not have FICA docs and she told me to go to any vodashop and they will be able to assist me. I then went to Vodashop, Cresta, where the consultant carried on about how the consultant at Greenstone was suppose to complete registration and she did nothing. He then ported my number and told me that it would take 24hrs. To my horror it took 4 days! I called Vodacom Porting customer service and was trf from pillar to post, because none of them knew what was happening. I became angry and the consultant told me that he will try and assist. I am waiting up until today for him to call me back. I then contacted Vodashop and spoke to the manager, whom at first was not very helpful. She one again ported my number and told me she would call me back. The following day, I had to call her back, she hardly remembered me then trf me to the consultant who initially assisted me.

It was back and forth that day, once again I had to re-fax through my proof of ID and confirm my address.

On monday morning +-7h50 i`ve sent a sms to vodacom number [protected] and on tuesday morning +-7h40 again i`ve send another sms to the same number. My cellphone report as the message is been sent but to my surprise when I meet with the people i`ve sent the message to, they claim they have not received tyhe sms`s. Please may you check for me, as it is very crucial, if the message is been sent or not. My cell no is [protected] & my e-mail add. Is joseph@wrapsa.Co. Za

I am absolutely disgusted with the service I have recieved from vodacom, i've had vodacom contracts since my first phone when I started working, I have a new contract now with 2 lines on, one that I got a macbook with, and one that I got a blackberry with, for a year my bill was never more than 1200, the last 3 statements I got though was 3600, 3700, and 2500.

I tried phoning vodacom after I got the first bill, and was told that updates on my computer could do this, at which stage I stopped using my modem on my windows machine, and only used it on my macbook, the second invoice came, so I stopped using it at all. Now another one comes in for 2500, I previously have had to loan money from my employer to pay this back, the last month, and now this month, I only live on bread with viennas!

So I phoned vodacom again today, spoke to the accounts department who told me they can't help, I need to talk to someone in the data department and ask them for a 'ticket report' which would apparently show me all my usage, sessions, downloading etc. And will give me a clear explanation of whats going on. So they put me through to the data dept, and I had to explain my whole story again. When I got there I asked for it, and the lady said she will have a look on her side. After holding the line for what seemed like ages, she came back to me and said there was absolutely no explanation for why I am paying as much as I do, and that I need to contact the accounts dept. And ask them for a itemised billing report.

So I hold the line again - when eventually get through to the accounts dept. I have to explain the whole story again! To which i'm answered sorry but I can't help you because the system is down.

This I all had to do in business hours, because after hours no-one can help, my employer bills clients based on time we spend, this now costs me even more money, and more stress.

It's seems to me that vodacom can't explain, or at least won't explain how they got to these numbers, yet I get billed for it? This is definitely the last business vodacom will see from me, I will contact my bank and stop all debit orders to vodacom, you can blacklist me or do what you want, but as of today I will make sure that every person I know, every forum I am one, every blog I comment on, every business I come in contact with, will understand what vodacom is like, and they will all be directed to mtn, and I will do everything in my power to make sure vodacom does not get one more cent out of me, or anyone I am in contact with.

I bonani loliwe with an id number which [protected], received a contract cellphone from vodashop in vincent-east london, the cellphone is c6625 samsung on this day an insurance of r 79.00 was included. I have already be using vodacom for internet, which means under my name there are two accounts. Each month my vodacom bill was/is including the the two accounts. On the 16 march 2017 I went to vincert vodashop to claim through the lost phone, the lady in vincert issued me with the claiming form and she kindly fex it for and instructed me to phone [protected] on the 17th march 2017 I did that and the answer was that this cellphone is not insured. I did went to vincert vodashop to get some answer. The response was that first the lady (Chantel) is no longer working there, secondly I was suppose to check my vodacom bills which the lady that I was speaking claimed that it was my fault not to notice that this phone bill was not including my vodacom account. I am laying this complaint one that if there was need for vodashop to educate me about the way the vodacom bill acount is structure, two I was not the person/entity who was suppose to put effect of the insurance of the phone but vodashop as it is sell phones on behalf of vodacom, I did my put of signing the contract and the paper work was on their side. I have taken a cellphone from with a trust that it was with an insurance, I realy trusted them that vodashop was selling a phone with all secured measures as the customer.

I took my Blackberry 9300 to Vodacare Cresta on [protected]. My screen had gone white with a couple of vertical lines, just as I took it out of its pouch. A couple of minutes before the sreen went white, I still went through a couple of emails. Then, out of the blue, it went white. Between checking my emails and the screen going white, I did not drop the phone or bumped it or anything like that. So yesterday ([protected]) I get a call from Vodacare Cresta, telling me that my screen is cracked and I had to pay R673.67 to get it fixed. The day I took my phone to Cresta, the lady that took the phone in actually checked if the screen was cracked, but found nothing. Even on the job receipt, under Notes, nothing was mentioned about the screen being cracked. I have phoned 082 111, 082 1944, 082 13509, and everyone telling me that if I don't pay, they're not going to repair it. So it comes down to my word against theirs. I have asked for a detailed report and also that they return my old screen. Even though I know it hasn't been cracked, absolutely no one at Vodacom made any effort to try to resolve this. Now I'm informed that they cannot return my old screen for me to assess, which means I have no way of knowing if it was in fact my screen that was cracked.

Ek het die naweek vir my die 3G modem van vodacom (pre-paid) gekoop met die doel om lekker te surf op die net. Iets het net vir my gese dat ek nie vodacom moet vat nie maar het toe my hart gevolg en besluit op vodacom omdat ek nog nie probleme met vodacom gehad het nie en reeds 3 fone op my naam het met vodacom syn. Van die begin af het ek probleme gekry. Eerstens was die simkaart wat ek saam met die modem gekry het foutief (na die 3de oproep) en moes ek 'n ander gaan koop om dan 'n sim swap te doen. Ek is glad nie slim met internet goed nie maar leer baie vinnig. So het ek gedink ek sal nou lekker kan surf op 3G maar niemand het my gese dat daar nie ooral in die land van ons 3G is nie. So nou moet ek aan sukkel met gprs syn en dis so stadig dat my data bundel so vinnig opgeeet word. Dan praat ek nie eens van die hoeveel kere wat dit uitsny nie. Ek oorweeg dit streng om dit terug te vat en my geld terug te vra maar ek moet vinnig die net leer en begin gebruik vir werk ten einde ek binnekort my werk gaan verloor. Ek glo nie julle sal my probleem kan oplos nie, behalwe as julle gou G3 kan gee vir die dorp waarin ek bly. Net vir u inligting: Ek bly in Sannieshof hier in Noordwes transvaal en my naam is Hester Gouws

"i missed one payment on my contract phone & they deleted my number (That I had for years) from the system with emidiate effect, they took the outstanding (And more) amount (Debit order) from my account ever since. Now I get a final letter telling me if I don't pay the outstanding amount of r4545.60 within 7 days they will take legal actions towards me, to their knowledge my last payment was in january 2017. Without any notifications for outstanding balances (No letters no e-mails) the lady I talked to said they sms'd it, my number was deleted in january 2017 it is april 2017 now (I have not used my blackberry curve since january 2017) now I must re-activate my contract for r285.00 or I have to pay the outstanding amount. Wtf! South africa is so scrude up!

On the 1st of december 2017 I have upgraded to an iphone 4 package. Advised by the vodacom potchefstroom dealership at mooi river mall. I really wanted the package because business wise the 250 meg data bundle would help me alot. A month later my account was higher than normal so I realized that I didn't receive the free megabytes.In the last few months I really tried to have the problem fixed. After hours and hours of trying to have the problem fixed between the customer care department, the upgrade and accounts departments, the dealership in potch my account was finally fixed. Because I wanted the problem to be fixed my account is now suspended and blacklisted because of non payments. Now my problem is this

1) please listen to the hours of recordings about the problem and each concultants advise and service of where I am in the situation with my phone now

2) why did the dealership admitted to the mistake where the package was put on a talk 500 instead of an iphone 4 package

3) why was there not clear communication to me about my problem

4) the damages caused by the mistake from vodacom must be captured in a value

5) the way service has been delivered to me is unacceptable again listen to all the recordings. Why did this problems been adressed take months to resolve at the end still with no clear indication on where I am currently

Lastly I want to adress this very clear that my business involvement is helping the rural communities of south africa by creating jobs and feeding them through a bucket system vodacom do have involvement in these projects as well my question is : will vodacom help the rural communities the same way than they help me ? If that is the case my polital involvements from local to national goverment must be contacted and adressed that vodacom is not on the support level enough to be involved in helping the rural people of south africa through their service and I will not let them struggle the way I have been struggling

Contact me on camsmook@gmail.com

I am not a vodacom customer but money was deducted from my bank account. I launched a complaint with them on the 7 may 11. All my details were given to them including my bank statement reflecting the deduction made by vodacom for the amount of r899.00. They were to get back to me on monday or latest tuesday (10 may 11) to have this resolved. To date I have not been contacted. This has offset my account. So long as vodacom has our money they care less of the inconvience one has to go through to get back their money.

My blackberry (Under warranty) broke. I phoned the only accredited bb repair shop in sa to ask whats wrong and what it would cost to fix it. They said if its the lcd only (Due to hard impact) , r850. I took the phone to vodacom because they provide the "free" service of sending it to this jhb place for technical review and an official quote. After 18 days I have heard nothing, go figure. I phoned all around the world until I finally got the description (Probably via the service centre in iran, or was it new zealand... ?) of the problem and quote through vodacare: "lcd needs to be replaced: r1887.56. " where does the extra r1k come from? ! Because they provided a "free" service? "livid" does not describe how I feel now. Luan schoeman, somerset west

I submitted a complaint to vodacom as follows:cancellation of data contract
Hi there, I have a contract with you for a data card - account number i1585907-7. From the start of the contract I kept on getting disconnected. I thought firstly that it was the signal and after calling your call centre, with no joy just lived with the fact that I could not rely on working on line with this data card and actually avoided working from home (The very reason for the purchase of this card). Last week I was ill and had lots of work to do and alas the frustration of working and having the modem just "turn off" for no reason was driving me mad. I called the support number and the lady said that there must be a fault in the modem and I should take it into a vodashop. I drove to the blue route shopping mall where I stood in a line for half an hour before being attended to. The lady that tried to help me said that there are no loan modems and that she thinks that the problem occurs because I am trying to access my server at work (Well, thats what I got the thing for in the first place). She then suggested that I take the modem into another "care" centre... I explained that I cannot be without my 3g as my daughter is leaving for america and I need to be in touch with her on skype. Clearly nothing has changed as I keep on getting booted off. I have now taken a contract out with another service provider and I request that my contract with you be cancelled with immediate effect with no penalties to me. I look forward to hearing from you (Funny that you advertised on the tv that free loan modems are available and how you are ready to help - I saw and felt none of that) !

I then received a call yesterday from candice who told me that she would escalate this. This morning I received an email from vodacom with a quote for cancellation fee of r2824.44 is required from me - no explaination nothing. I have had the data card for a few months and have paid for the service that I have not received, all I want is for the card to be cancelled and I dont see why I should have to pay a penalty.

I wanted to complain to somebody at vodacom but there is no complaint procedure on their website so I dont know what else to do.

Please help me.

Thanks,

I have been trying to sort out my account for the past three months with no luck. I have had a 3gb data modem with vodacom since april 2017.In march 2017 I suddenly received an account of r927, upon which I decided to not used this modem anymore and used a cell c modem to download e-mails and go on the internet. I only used the vodacom modem for sending the odd e-mail here and there and yet received a bigger account in may of r1, 300. I phoned the customer service and was told that my data usage was because of automatic windows and microsoft updates, but was told that a technician would contact me back, which he did, but again no luck. The technician told me that the customer services person was talking nonsense and that it could not be the automatic windows and microsoft updates, but he reckons that it was spyware. When I told him that I have kaspersky internet security, he could not explain, and just said that that is what I used and that is that. I asked him to then pull my account records and prove it to me, upon which he answered that can not be done. I then went to the customer service centre at the canal walk shopping centre, and dealt with the supervisor there. Mr. Mansoer barnes told me that the technician was talking nonsense and that my account records can be pulled and after filling in a form and he took a copy of my id I was promised that he would pull the records and come back to me. It has been 2 months ago and still no word from mr. Mansoer. I then called 082 155 and spoke to romeo meyer who promised me that he would get the right person to look into my problem and get back to me. He was very understanding and helpful, but yet again it has been two weeks and still no word from mr. Meyer. I again phoned 082 155 and was told that they would send mr. Meyer a message to phone me back, but refused to give me his e-mail address. Another week has passed and still no word from mr. Meyer.In the mean time debit orders are being returned on my bank account and costing me a lot. I am at my wits end, what do I do and where do I go from here?

3G Issue not resolved after three months

To whom it may concern:
On Tuesday evening 28 June 2017 @ 18:52 a guy phoned me from the following number +[protected]. He said he's from vodacom and he'd like to offer me a special deal on airtime. Unfortunately I did not get his name, but what I know is that he told me that the conversation is being recorded. When I told him that I was in a meeting at that moment, he had the nerve to tell me that he cannot believe that I can be in a meeting at that time of the evening. I don't have to give him or anyone of your (vodacom) employees any excuse, but these people phone at the most inconvenience times. We as a family were in a prayer meeting. We were praying for the ill, the less fortunate and the deceased. It was very upsetting for me as he does not know what goes on in other peoples lives and houses. Please can someone assist me inthis matter. Thanks. Soraya Mcleod.

Vodacom has never worked properly and all they ever say is: "We are busy working on it"

Why must we pay for a service that is non-existant? Why would I pay for something that never works? They don't give solutions - just say "please be patient"
Patience for a lot of people can only go that far.

Cellphones are called Mobile phones for a reason. I was told by someone at Vodashop to rather get a different Service provider sim card as a back-up... So, if I'm in trouble one day and my vodacom cellphone doesn't work, I must tell my attacker to hold on, so I can just quickly change my sim card... Come on people.

I'm fed-up with Vodacom.

I am experiencing the exact same problems with my 3G account suddenly for the last three months I am billed rediculously for my 3G and because I am in a contract unfortunately I have to accept the financial abuse because I was advise by the consultant that there is nothing they can do to help me I must have spent the entire month on the phone to try and sort out this mess! unfortunately I now pay for something that I do not use because I am scared of being over billed but I am still being billed regardless of the 3G being locked away in my draw this is my punishment for trusting Vodacom and entering into a contract

On Tuesday 5 July my wife went to the Vodashop in Nelspruit Ilanga Mall to try and solve an issue on our Vodacom Internet account. The assistant had to contact their call centre and the phone was handed to my wife. She spoke to a call centre agent Luyiso who was utterly rude, arrogant and disrespectful towards her. She was told that she can not enquire on my behalf as she was not the main account holder. She was taken aback by his bad attitude and ended up calling me in tears! We are very dissappointed by the pathetic service from Vodacom and the way my wife was being treated. What I don't understand is the fact that I have already requested Vodacom to authorize my wife as the main user of my account and still she was denied access to my account! The main issue is the fact that I have signed an internet contract for R149 per month, with 2 Gig usage every month. I was told that there would be no additional costs on this contract so I was very shocked to find that my June bill had ran up to nearly R2017 !
I demand some answers as to how this could be possible as the data was mainly used for E mail purposes. Can Vodacom guarantee me that my account have not been used illegally by a hacker or any other criminal element. What is the possibility that my account could have been mixed up with somebody else's ? I have still not received any answers up to today (Friday 8 July)!

I dont know if i am ever going to get my matter resolved by Vodacom they are useless and incompetant. After messing up on my debit order for one month they decided to hand my account over without informing me. I continued to pay and have now paid the account in full yet i still have numerous collection agents contacting me forcing me to pay the original hand over amount and threatening to black list me. I keep sending my proof of payment to these people but nothing happens and vodacom acts dumb about the whole thing and never gets back to me

I went to Vodashop last month to do an upgrade on my phone contract. I spoke to the consultant (Adel) and advised her that I don't use all my free minutes, therefore my current contract is to big, and I need to "downgrade". I had 2200 free minutes available. She advised me that it is no problem, and that my free minutes would be carried over onto the "upgrade". A few days later, I made up my mind and upgraded my contract and received my new phone. Last week I decided to check my available free minutes, and was advised that I had 11 minutes available. I contacted Vodacom, who advised me that I was given incorrect info, and that my minutes had fallen away with the new contract (talk package to business package). I contacted Vodashop Meyersdal, and was advised by Arno that there is nothing I could do. I was given wrong info, and that is too bad? He advised that Vodacom would not reimburse me at all. I told him that the contract should then be cancelled and my free minutes reimbursed. He contacted me a few days later, and advised that my free minutes cannot be retrieved. Under no circumstances is this acceptable. I was given incorrect info, and now I must pay the price.

Hi there, my husband took out a cheap contract which included the webbook and got a dongle with it. I am using the webbook for mainly inernet that is why I suggested he buy the webbook instead of an expensive laptop. However, I have it for 2 days. Yesterday I went on and the pages loaded beautifully. Tonight I tried again and guess what? The pages didn’t even wanna open and the webbook froze completely. I had to shut it down without closing any programmes running. Why is it so slow or is it coz of the low price which I think is stl a bit overpriced for a 512MB.

Nevertheless, I need an answer to this. I can’t wait half an hour for a page to load. Can’t be the version of firefox it has coz I mean now, its brand new. The other thing I dislike is the high charges per MB of data and how quickly it goes. Vodacom gives me 30 per month for 3 months, let me tell u, 30 is used up in two minutes. I think u can do better than this. U can email me on bishneen.ackerdien@yahoo.com. I might not be so with the program about techno but I’m sure its got something to do with the service provider. Voadacom, come on now man.

Cut down on the data prices also, south africans does not have that much money and internet has become an integral part of our lives now. Pls help

I bought a 3G stick on 22 Jan 2017, when they had a promotion on the product. You would then get 100MB free every month for one year. Should you not use all the bytes in that month, it expires and obviously you forfeit the remaining balance. On 10 December 2017, I bought Mega Bytes worth R319- I had visitors from United Kingdom and they were using my PC / Internet. At the time they left still had plenty of MB left, as I do not use my Internet a lot. On 31 January 2017, my MB expired and I still had 1228, 04 MB left. I called Vodacom and explain my predicament, I was told by the consultant that this is how it works but will refer it to his Manager which he did. The Manager a certain Mr Naidoo called me back and told me again this is how it works but they (Vodacom) will do me a favour and extend that for another month but it will be once off, which he did. I now have to sit hours in the 29 days to try and use up all the MB or forfeit something that I have paid for. I explained it to Mr Naidoo that those conditions was never explained to me that time a purchase the product all he said I can take it up with the outlet, if i wish to do so. What can I do

I logged various calls with Vodacom's customer care department with bad cell phone reception in my area. I even contacted Helopeter and also on Facebook! I was promised that a technician will come and see me but I havnt seen anybody yet. All they do is to reply on Hellopeter and facebook. They also phone me and pass the buck.
I'm running a business from my phone from home and by that I'm loosing lots of business and income. What do I have to do from here on? Please is somebody out there to help me!

I am shocked shocked and even more shocked at the level of service vodacom haS TO offer their clients corporate or not. Trying to establish why why why why your phone has been locked and when when when will it be reconnected after monies had been transferrd immediatley. For at least five days speaking to at least 6 agents per day the wrong information was given, different information was given, you were transferred to other departments and never connected. The only consistency was their awful blaring music in your ear. (HEART ATTACK STUFF) Not to mention the amount of business lost. Not to mention that we were never never never informed of being over our limit.

I visited a vodashop at the eastrand mall, shop telephone number [protected], salesman – Alicia and cashier – Jacques. I basically went there to buy internet bungles, but the service I got there was very pathertic and very regretable to be a vodacom customer. I will definately escalate my complaint with the shop manager or owner and if no drastic action will be taken, then with so many network companies we now have, I will take my business to the competitors as long l will be treated as a customer.

Your service is the lowest of the low dafter being clients for the past 20 years. AND THIS COMPLAINT WILL GO ABSOLOUTLY NO WHERE.!

In April or May 2017 we went to upgrade my 3G. After that my wife was diagnosed with cancer she went for a operation at the u beginning of May and thereafter started to get some chemo. Because of this we didn’t take notice of the high bills. When she was better we went to vodacom in Polokwane, they saw that the person working with vodacom make a mess with the upgrade, he upgrade the selnumber instead of the 3G, more details where given which we didn’t understand. Since the upgrading we received these huge bills, which we can’t afford.

Now we have to pay for a fault which was made by a employee of Vodacom, this to me is unaceptable, and would like a repayment on my account. Ever since I went to Vodacom with my complaint without any joy.

New Complaint about Vodacom…

Cell Phone was stolen-Obtained a new phone and SIM card-Work at a business premises whereupon we do RICA ourselves, so had it RICA’d. Phoned from new phone for URGENT SIM SWOP (Aged and live alone!-please help!) Security Questions asked “When did you last buy recharge”-Replied-”unsure but I think it was R100-about one month ago” “How many Talking points do you have?” Replied-”I have no idea-Only understood what they meant just a couple of weeks ago, and still do not know how to look for them?”- “Where do you lief” Replied “(gave physical and mail address (which is RICA’d)-

THEY SAID-WE CANNOT GIVE YOU A SIM SWAP AS YOU HAVE FAILED SECURITY QUESTIONS?! IF I DO NOT HAVE MY OLD NUMBER, MY FAMILY WILL NOT BE ABLE TO MAKE CONTACT? They advised me to go to a Vodacom Shop!? I work by the hour, and simply cannot take time off, and have no car?! Please help as priority urgent! It is bad enough that I was the victim of a crime, now I am being brutalized by my service provider!

Service request : s3-lxa2w-wajds as well as service request: s3-lza2q-qfz4h
I would like to know if this level of service is really still happening in this country in 2017.

My prepaid phone got stolen on thursday 26.04.2017. I rang vodacom customer care and was informed that I had to lock my sim card and go to a vodacom shop to do a sim swop and then have the sim card unlocked again. I did just that. got a huawei x5 phone on contract and requested the same phone number – hence the sim swop. I was advised that my phone would work by 7.30pm as I had to turn it off and back on again hourly. it didn’t work. it kept saying emergency calls only – sim card locked. I rang 111 and they informed me this is happening because my sim card is being converted from prepaid to contract. I rang the next morning 27.04.12 and was informed that my account has not been activated by the store and that’s why I couldn’t use my phone.

I went to the vodacom shop on saturday 28.04.12 and asked them to activate my contract. they said within the hour my phone should be working. it didn’t – it kept saying sim card locked. I rang 111 and had to change my network settings on my phone. this would fix the problem was the answer that I got. it didn’t fix it – I still couldn’t make calls but I could receive them.
I went back to the vodacom shop the same day and they rang 111 and was informed by a kevin that my sim card still appeared to be locked on the system and it was escalated to the technical department. the turnaround time for this was 24 hours that I had to wait. I received a reference number (first one above).
On monday I phoned 111 and quoted my reference number asking for an update on my phone. I was told that there did not appear to be a problem on my phone. after quoting the reference number they rang off and texted me the same number around 13:00 that day. I was told that I had to wait another 24 hours before this could be sorted out. I went back to the vodacom shop and they phoned 111 which informed them that I had to wait another 24 hours.

I rang back on wednesday seeing as tuesday was a public holiday. I spoke to a man called richard who said that on the system it seemed as if my request could be pending until the 5th of may 2017. I was unbelievably unhappy and said that I wanted him to call his supervisor. he said that he would find out what was going on and ring me back. he didn’t, so at 11:00 on 02.05.2017 I spoke to a lady called bongi. I explained the whole situation to her where she said that it shows as being escalated to technical and that I couldn’t do anything except to wait. I then requested to speak to her supervisor kertia. kertia checked on the problem and reported that the initial service request was logged to the marketing department erroneously and only because I pressed was it then logged to the technical department correctly. this meant that another service number was logged (number two above) and I had to wait…. another 24 hours for feedback. I specifically requested kertia to phone me back at 3pm with an update as I was very unhappy with the service received. she promised to ring me back, she never did. about 1pm I received a text message from vodacom which said “dear customer, your query has been handed over for further investigation. kind regards, vodacom customer care ivonsilima”. about 3pm another indian gentleman (mahesh?) rang me as he was richard’s supervisor and said that he would personally speak to ivon who was the person who logged the fault and phone me back by 4pm. he never did.

I rang at 4.45 and spoke to bukelwabodlanni and explained the whole situation to her. I asked to speak to kertia (no one knows about this person?) and she said that my query was pending and I had to be patient. I asked for her supervisor and spoke to another indian gentleman (naheem?). he was very polite and said he understood how I felt and he swore on his life that despite the fact that everyone promised to phone back when they didn’t, he wouldn’t do the same and that he would phone me back the next day.

On 03.05.2017 I was rung by a lady instructed by naheem to follow up and she only stated that they would follow up on my query and naheem would phone me back. they never did – surprise! I rang 111 again at 4.30pm and spoke to a gentleman called degree xhosa. he said I had to wait until monday for my query to be resolved. I said that was not acceptable and that I wanted an answer now. he said he couldn’t give me an answer and couldn’t transfer me as he didn’t have a supervisor and didn’t report to anyone… I asked him if he could at least appreciate the fact that i’ve been without a phone for 7 days and paid for a service I couldn’t use, he said “ I cannot appreciate anything”!

I rang back and spoke to godwin who was an absolute angel. he promised to phone me back and he actually did! three times! he said upon further investigation it seemed that there is no time frame on feedback for my query and they only had it on the system to be investigated by next monday? they escalated it to …… another 24 hours.

Could you please help me as I am going crazy with this incompetence. i’ve spent close to 48 hours straight on the phone to vodacom and still don’t have any joy. no-one takes responsibility or deliver customer service. I can receive calls but cannot make any or text anyone?!

Vodacom released a promotions booklet with promotions valid from the 07 February 2017 till 06 March 2017. I applied on the 9th of February at the Vodashop in the Mooi Rivier Mall, Potchefstroom, for the HP DV7 Notebook + Vodafone K3772 USB Modem deal. The sales lady said they do not have any stock but she will submit a request/application and we can get it on Wednesday the 15th of February. She did call back only to inform us that Vodacom do not have any stock, but she will keep us posted. Today 17th of February I got another promotions leaflet that was distributed in our local news paper with again HP DV7 Notebook + Vodafone K3772 USB Modem deal, from the local Chatz franchise.

Again I applied for the deal and again the reply was “no-stock”. The sales lady unfortunately said that they struggle to get stock on this deal for the past two weeks. If my mathematics is correct it tells me that there was no stock before the promotions was launched thus “FALSE ADVERTISING”. I still do not have an upgraded from my previous data contract, on that what I want.

So I went into Vodafone/Vodacom shop in Centurion. The assistant could or should've clearly seen that I was not really sure about internet usage, I told him I wanted to use internet for my home office which I was going to set-up, he suggested 3 gigabytes. I told him that it was expensive and hoped that 3-gigs would last me a month, and he seemed unsure himself, but he seemed so "blank" I decided that I would take this contract. ONE_WEEK at home I used up 3-gigs and had to buy 1 more, I ended up paying - R500 and the month is not even finished yet! Apart from this is so S_L_O_W, reception is also extremely bad! I phoned, I complained, I went to see them :TWICE and still NOTHING is done. I want to cancel this contract IMMEDIATELY, I went to see them within 2-weeks to cancel and yet they are keeping me to this contract, is it legal!? Do I have to pay now for something I can't even use, and am not happy with. Considering I have 3 other contracts with them, have been a loyal client for 13-years I wonder if I should just grin and bear it and then cancel my other 3 phone contracts as well and NEVER EVER NEVER do business with them again!?

My mother is on a Vodacom business contract, because she didn't wanna end up paying huge amounts of subscription due to simcard usage she decided to put it away and just pay a subscription for the phone. Two months back the invoice from Vodacom came and according to it she owed R1300 due to data usage usage, at the moment according to Vodacom she owes R2100. We contacted Vodacom about the problem and were asked to fax some documents to them which we did. Afterwards a rude man contacted my mother and told her it's her duty to look after the simcard and make sure no one uses it. Our query in the first place was to find out how could the simcard owe so much money in data charges if it has never ever been in a phone, and isn't my mother locking away the simcard making sure no one uses it? Vodacom expects my mother to pay money that she did not use.

i bought a fone frm vodacom & requested insurance but the consultant did everyting ryt i was mugged two days ago wen i calld vodacom to blacklist my fone i was told they are offline for 2days than i was promised an email wit a blacklisting form bt never got it i am still unable to claim as they are still offline wen i askd sum agent to check wether my insurance & acc was still in place they said i dnt have insurance all of a sudden im a new customer but i wnt out of vodacom very bad service...

I had purchased a Blackberry cellphone from Vodacom less than a year a go, the cellphone was always problematic from the get go. It had undergone numerous "cell phone upgrades" & the phone still had issues. A few weeks back the cell phone track pad had completely frozen and I had taken the phone into Vodacare Gateway, The assistant had a look at the phone and said that it is a track pad defect and the phone will be repaired or replaced. A few days ago I receive a call from the store manager of Vodacare Gateway, Rishi, and he tells me the phone had water damage and could not be repaired. The phone was never exposed & really was a shock to hear. He says that the reason could be due to sweaty palms. he thereafter put me into contact with escalations who also was no help at all & said the exact same thing. I requested a damage report and to date this request was ignored. It is very dissapointing customers need to be aware of the type of provider Vodacom really is!

We have been having exceptional poor cellphone reception coverage from Vodacom in Rustenburg North-West for a long time now. However the last few months it's now really becoming a joke. You simply cannot rely on your cellphone anymore as a business tool or a personal communication device. Calls simply don't go through or ever ring any more. If you are lucky you might get through to a land line ( ...?... ) number, but sometimes no cell numbers can be dialed for days. People have been complaining to the local newspaper for weeks now and it does not even seem like Vodacom take any notice of this.

Firstly to try and contact customer care is like trying to talk to the dead because you can't even get through to them. If you call from an land line you hold on forever ( I think that the whole country is trying to get through to them !) Complaining to the local retail outlets is also pointless because they just tell you that you must phone customer care ! ?

What now..., Vodacom doesn't waist any time every month to bill you for their services and if you refuse to pay because of the poor service they will simply block you all together.

We are being held for ransom by companies like Vodacom with the pathetic level of service delivery becoming the norm !

Some one who works for vodacom sa is leaking my account information to their family member and its not the first time this has happened I called vodacom on serveral occagions complaning about this matter.what they tell is is that I should provide them with. The name of the perpertrator.am filling abused by vodacom. And am taking this matter feather becouse cleally they dnt value their costomers.