CB Telecommunications Vodacom Reversal of upgrade

Vodacom review: Reversal of upgrade

Miss Nuri of Cape Town, ZA

Aug 31, 2024 2:58 am EDT

Verified customer

Featured review

Requested a cancellation on a the month to month bill on 26Aug24, An upgrade was introduced and the new packages was reviewed, where by I had to give consent the following day, then I reached out via 082135 requesting to proceed with the cancellation, I have been told it will take 24-48 hours for the reversal on the “new package” to be reversed for a contract that I did not sign for, I then received quotes that I need to sign and return to Vodacom, which I never signed or returned. I have been calling them from 27-31Aug24 to discover that nothing is on the system of my request to reverse the “new contract”. Yet all calls are recorder when we call the customer service line 082135. However Vodacom advised via sms that a delivery company will be dispatching a package, but the qoutes received and requested to be signed off was never returned to Vodacom, how are these packages being dispatched, if I requested a reversal of the “new contract” within 24 hours? (27Aug24 via 082135) Every consultant I have spoken to have being saying the same thing “ it takes 24-48 hours to action the reversal”, but it’s been 5 days already. 120 hours, This service is disappointing. I do not want any new contracts, I would rather proceed with a Migration to Flexi Red Zero, it feel like it takes so much longer to cancel something with Vodacom then to signup for something. Why is this? I believe as a customer we in our right to cancel a request within the cancellation period - Isn’t it? Vodacom Service is disappointing!

Desired outcome: The Desiree out come is Reversal of “new contract” as it’s to be to expensive, and I want to rather proceed with a migration - flexi red zero

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Sep 15, 2024