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Vodacom review: Vodacom account

Groenenstein of Potchefstroom, ZA

Apr 18, 2024 8:02 am EDT

Verified customer

Featured review

Good Day

To whom it may concern.

We have a problem.

We phone vodacom several times: 1 February 2024

2 February 2024

5 February 2024

5 March 2024

7 March 2024

18 April 2024

to cancel these two (2) accounts: [protected] - Ref.: 5/[protected]

[protected] - Ref.: 5/[protected]

The guy that was helping us put another contract to the one number:

[protected] for the next 2 years. We did not ask for that. The only working number has to be: [protected] and that is the only number that we are using for the past few years.

We did not ask for an upgrade because of vodacom's people that is not listening to what you say to them. They upgrade our account without our knowledge.

Our original contract that we pay now is:

Airtime Subs - Red Flexi 140 Line Rental and know they upgraded to:

Red Flexi 150 Plan without my knowledge

Now vodacom is keep sending us an invoice to pay more for what we did asking for and that was only R99. We have proof of that, that 2 unused numbers must be cancelled.

My account No.: I0575141-1

Regards

R.L.Groenenstein

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