Vonage
Reviews and Complaints

Thank you Steve for your feedback.
We have sent you a private message to understand your situation further and offer our assistance in resolving this.

Thank you again,
Vonage ERT

I recently subscribed with Vonage for tele.service using our DSL line. After talking with an agent and after he assured me that my present tele. number will not be changed, I agreed to the service. The next day, I received an e-mail confirmation of my order and they included a new vonage tel. number. I immediately contacted Vonage and told them of my not wanted a new number and they told me ok and that when I receive the adapter, simply return it with the pre-paid label. The e-mail did explain that my tel. number could not be used. Now why I asked, did you send the adapter when I specificlly asked that I did not want my number changed. The could not give me an anwser. A pre-paid label was never sent and they said that I must pay for the return of the adapter myself and also, there w0uld be a cancellation fee also, charged to my credit car. Is that a rip off or not? I have since contacted my credit card co. and they are investigating.. My advise, watch out closely at Vonage.

I fell for the cheap price and great deal. But they lied about everything and when I wanted to cancel service they charged a cancellation fee even after they told me there would be no charge. I did not believe others when they told me that the service was bad and now I know they are lairs. Please save yourself a major headache and stay away from Vonage.

I too have been ripped off by Vonage. I canceled my service and had to pay for 2 lines of cancellations of $39.99, and also the equipment for $79.99. I don't want it, but they won't take it back. One phone line was a $24.99 rate, the other a $14.99. But yet I pay the $39.99 for each one. Even though the service was less than perfect. Did not work most the time, not compatible with my internet service at all! When you cancel they harass you to remain a customer. The response team leaves messages for me to call them back, but can never get through. We have been playing phone tag for a week now. I do work, and cannot be home the hours they are available, not sure why they cannot handle it via email! At any rate, I am still trying to get a hold of the response person!

RUN, RUN, RUN, this is the worst customer service ever and completely deceitful. my $9.99/mo service actually cost me $36.50/mo. DO EVEN THINK ABOUT IT! You have been warned!

I got the service and it never work. I called so that they can fixed the problem, they never answer and they never went to my house to check what was wrong. The worst part, they charged me for the service even tough it wasnt even installed! I was charged over 5 months of not service. They would never answer my calls, had to wait about an hour to get hang up!

Please if you want advice do not request a service from this company.

Vonage has phone deal called "vonage world plan" for $24.99+tax. It includes unlimited phone calls to 60 countries. I got this deal from vonage since I call my wife in India a lot. A couple of days ago I got an email from vonage asking me to cut down the usage of the phone otherwise they are going to change my plan to higher plan. What I don't understand is when vonage say "unlimited" what do they really mean?!?!?!?!?

Due to employment issues I was forced to cancel my home phone service with Vonage prior to my year conatract. The only thing they show as a penalty on their website is a 39.99 disconnect fee before that year. They are charging me 112.00 and did not even credit my current months charges. Am filing complaints with BBB and the Attorney Generals Office. If these charges are accurate they were hidden very well in the contract

Everything they say in a lie.
Initiation fee - 24.99 ; $37 was charged to my account why?

Number Port - 1)They said they could port my existing no; Lie, they gave me a random number, One said they cannot port the number, other said they need 10 days to port the number (this expires the try period)

Cancellation - 45; Charged extra for cancellation; 14 days to return the equipment if this paid else 45 days?

I signed up for vonage i used this service for 3 months.
I got a phone call. then i called vonage to aks them how to block the phone number. they told me they could not. So i decided to terminate them. what they did was charged me 131.18 without my permission.
there is nothing on there web page about a termination fee

I called to cancel Vonage and they have a cancellation fee! They never told us that we would be charged $109.99 cancellation fee and a fee for the Vonage device they originally told us was just $9.95! They said the charges could not be refunded. I told them I never agreed to the terms but they the person on the phone should have told me about it. They didn't.

Wow I thought that I was the only person
I requested my account be put on hold while I sort issues out with my internet provider and they Vonage kept on charging me and now they say that there is no record of my request
I would love to get enough of us together and file a class action against Vonage for the ammount we are being charged as well as the stresses that we have had to deal with because of this company
if anyone else feels this way E mail me at chathambilly@hotmail.com

Apparently when you sign up for Vonage online you are "signing" for a year. Our family had to move as it happens we are only able to get DSL internet services where we live now. Guess what Vonage doesn't care! They had informed me that there would be a $40.00 charge for canceling 2 months before my year "contract" was over! Just be sure you want to keep this for a year before you do it. The service was ok but the customer service SUCKS! They will hang up on you, put the phone down, whatever they have to do to wear you down! JUST think twice!

Ridiculous that I have to pay a 5 month disconnect fee after having the service for 2 years!

The World Vonage Calling Service Sucks, you can never get a connection

The call quality is terrible and I only put up with it because the telcos charge over $80 a month

Bottom line, telecomm in the U.S. is a monopoly and the customer gets screwed

I am so glad I am no longer living in the U.S.
Good riddance to bull crap companies screwing people

Called Vonage on 24 June to order device and sign up for service. Recieved device on 1 july sometime after 5 PM. Installed device on 2 July and called in to activate service. From day one had problems with voice and computer systems. Called repeatedly saying I had Problems. Techs repeatedly said that it was a cable company problem and not Vonage. Even with the Vonage device disconnected and my laptop connected directly to the cable modem they claimed it was the cable companies fault. Never could get good phone and computer hook up with the Vonage device in the system.

I ordered Vonage on Nov, 2007. When I got everything for the phone system and got it hocked up. It would not work. I could not get it to work. the power lite keeps flashing and the phone will not work and when I hooked up the VT2142, my internet service quite working. I was on the cell phone with tech support a week ago, and they could not get it to work. So I thought that a new DSL service would work. it did not. The same thing happened. Power lite flashing, the internet would not work, and no phone...

Now they want a disconnect fee of $39.99 per voice line along with any applicable taxes.

What the hell is going on? What do I have to do to get my phone to ring?

I spent an hour this afternoon about not getting messages on my anserwing machine. right now I have a message that I missed two calls. What the H-----is going on?

I too agree with everthing I've read about the complaints. This is (THE WORSE PHONE SERVICES) anyone could get. Once my year contract is up this services will be cut off. 1. When I was ordering the service the agent never told me that I frist had to have an active internet for the phone to work. So I had this service for over a month that did not actualy work. 2. When my sister got the internet connected we experance trouble on the line all the time. Then my sister moved, again "No Service" 3. I tried to cancel the service after having it for 6 months and was told it would cost me almost $300.00 to end the service early, plus I was put on hold 3 times and then transfered to more than 5 people. The company offered to give me one month of free service so that I could find a internet service. 4. After the offer I did get a internet company that it did'nt take having a phone line, but Vontage still charge my checking account for the month they offered to give me free; which caused my account to go into overdraft in the amount of more that $200.00.
I guest I just should have paid the cost of having it shut off.

Sign: CANT WAIT!

I had Vontage from the middle of 05 until the end of 06. I also had a telephone line required alarm service. I received the Vontage equipment and installed it. Not only was the service bad, it echoed and had static on the line, but my alarm system was not working. The alarm company could not monitor myhome because the Vontage system had blocked the signal to my alarm company. For 6 months I paid for both the alarm and the Vontage phone service. When I contacted the alarm company and Vontage to get the problem solved. Vontage refused to help the alarm company to reconfigure their system to accomodate the phone and security system. I ended up disconnecting Vontage and am better off not having the service

My husband and I ordered vonage and was mis informed about the way you have to set up service for internet we never took the product out of the box when we wanted to return the product they said we had to pay another fee the total of 43.00 to return it then I called again they told me they would send me a return slip and not to worry about the fee well they e-mailed it to me but it was not what they said the ups said we needed a ups code when I called vonage back they act as if they did not know what i was talking about then i ask for a supervisor they said that no one was on the site as a supervisor.Then they hung up on me i called back and then it would not take my number they had blocked it from being able to talk to anyone now we are stuck with a device in a box that is new and can not do anything with it and they kept our money .So maybe someday someone will listin to what we are saying and they will be shut down the other day we got a call from vonage asking what we thought pf them i told them i feel they need shut down completely .

Suck service is BREACH of contract. SUE for a full refund in small claims court

Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertising. Their "support" model is like AOL: paying abusive cretins that use vonage with free vonage service. ZERO accountability!

You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.

For best results use a router that works with DD-WRT.com firmware!

--quote-start--

VoicePulse is the only service that offers five features to protect your privacy.

* Telemarketer Block stops telemarketers even before your phone rings.
* Anonymous Call Block stops all unidentified calls. (I LOVE this feature!)
* Do Not Disturb stops all calls.
* Filters let you configure who can ring your phone and who can't. (puts an end to abusive family calls)
* CallerID Block stops others from seeing your phone number when you make calls. (if I don't get to see who it is they are NOT ALLOWED to ring MY phone)

--quote-end--

voicepulse can also email voicemail.

Combine with YouMail.com for your mobile phone -- screw verizon wireless!

If you're techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..

save even more money!

asterisk.org

"Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"

asterisknow.org

"AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."

The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)

spread the word and screw vonage into non-existence

web ads suck too. never see another one. get all three easylists: http://easylist.adblockplus.org

Hey don't feel bad they are screwing everyone does not matter who you are.. I am sure the only way something is going to happen is if they screw over a high politcian then maybe something might happen. The claim that they tell yoo about all of these charges if you cancel.. No they do not, and of course they say that they have sent you the documentation, which of course they have not but god willing they have a copy of it. Then of course never mind that even if they did send you the agreement by the time you get it and read it you have already started the service so they can already charge you the "disconnection" charge.. Vonage is a rip off!

Had my number switched to comcast on 8/14/09 cause vontage service is terrible (cheap but terrible, guess you get what you pay for). well today is 8/24/09 and my account is still open and getting charge when my number was transferred 10 days ago. So vontage has no active number on my account but still feels justified in charging me a monthly service chage.

They only want the moneyand use credit cards to get it. They beleive the card belong to them and not to there customers

I had Vonage for over 3 years. During that time, they offered an 'all in one' wireless router, which I purchased, rather than having multiple devices. After about 2 years, Vonage told me the router was 'stuck in an endless loop' and I'd have to buy another. I almost canceled at that point, but went out and bought another one. Several months later, they told me that there was nothing they could do, as they had basically given up on trying to support wireless routers. They said that since it was within the 1 year warranty period, they would replace it for no charge, with a wired unit and I would have to go buy another wireless router and plug this unit into it. Now, I have decide to cancel altogether and they want to charge me the disconnection fee and rebate recovery fee because they replaced my modem. I bought 2 devices that they had stopped supporting and they want me to pay even more. They even told me that they were having all kinds of problems with the wireless routers.

Please help me get in touch with Vonage Fraud Dept. They literally have debited my biz account to the tune of $1500., with multiple charges unbenounced to me. They have caused several overdraft charges and on top of this they suspended my phone service due to their incompetence. THANKS FOR F***ING ME VONAGE! If anyone can help it would be greatly appreciated.

Vonage will be the next SunRocket. They will belly up sooner or later so I advise everyone to switch provider.

My experience with this company is similar to yours. I'm at the point of reporting the problems to the BBB, then I'll go from there.
If you have any suggestions about getting the money they took from my account, pls. drop me a note.

Thank you,

hr

First of all, you are typical uneducated user, The vonage service works as good as your internet connection, if your connection is crappy, so if your phone service, in fact, go ahead and try any other voip service out there you would probably have the same problem, could also be where you had the vonage device on your network too you have to prioritize it certain firewalls hurt quality of voip oh and also they ship there devices out within 2 business days from the time you order it so one of 2 things you either signed up via checking method which is a 7-10 day hold, or there was a shipping exception with UPS and they had incorrect address info

I have been using Vonage since 2005 and I have had the same issue with them over and over for years. When I started with them what was attractive about the company was the advertising for UNLIMITED CALLING. I was paying for national calling PLUS international UNLIMITED calling. For a long time I have been receiving these threatening e-mails saying I should change my account to a BUSINESS account. I have told them many times I don't run a business so I don't need a business account.
The last time I talked to them on the phone they told me that UNLIMITED calling is not UNLIMITED... I could use up to 3000 but I was using almost 5000 minutes a month. They started charging me a minute because I was going over their unlimited plan. Since then my monthly bill at least doubled. The funny thing is that since 2005 they changed the UNLIMITED AMOUNT FROM 5000 TO 3000 WITHOUT MY CONSENT OR AGREEMENT. According to my first contract I was still (although unaware!) inside the UNLIMITED MINUTES SCAM OF 5000. I am currently searching into other options for calling overseas since Vonage is not the only option. I decided to write here because I think people should be aware of the kind of FALSE ADVERTISING Vonage is practicing for years.

I called to cancel 4 times, still charged my card. Never mind that the service was never activated for me. Avoid them by any means.

Vonage lied 2 times and we caught them, refusing now the Visa charge and suggest all tell their card co. to not pay them. I'll write more details next post. Vonage are liars, simple as that, and you can't trust let alone do business with a liar..

So I was not even a customer of them.

This is the whole story.

I'm a Comcast customer and was looking for a better option / save money. I'm currently paying around 186/month for Tripple plan service from Comcast. They are good internet speed wise but lately I saw that my internet service were showing only 1-5 Mbps only (Xfinity speed test or other speed test sites) and as Im paying a lot every month, I thought lets cut the cost a little bit.

After looking for various options online and near my area, it seems like I will still stick to Comcast/Xfinity for just their internet service. All other internet service providers have more bad reviews. Im planning to go away from Comcast's cable to either Netflix+(Hulu etc) and get Roku or similar and for the phone I wanted to switch to either Vonage/MagicJack Go.

Found lots of complaints from MagicJack customers online so finally called Vonage customer care # as per their site.

This is how it went (just for getting a phone service).

Me: I would like to know my options about getting phone service.
CRep1: We have couple of plans for you sir (nice of them), but what are you looking for. She asked me couple of questions and said, well sir you are best suited for "Vonage North America Plan".

Me: I said, can you help me with what if I want to call other countries like UK or India then what are my options.
CRep1: If you go with Vonage North America plan then you'll have to pay per minute ($5/minute for India etc).

Me: Great. That's what I was looking for instead of getting Vonage World plan (and paying $27-$39 every month in long run).
Me: To CRep1, I see the international calling rate / minute to India is 4.5cents/minute on your site then why you are saying 5cents/minute?

CRep1: No answer, then she said, it's 5cents/minute. I said no problem (.05 cents wont bite anyone) but strange that site says something and CRep is saying something else.

Me: What's the deal.
CRep1: Vonage North America plan is (call various countries nearby America including Mexico) and it's a $9.99/month for a 1 year/12 month contract and this price is a PROMOTIONAL offer. After 1year, there's is NO Contract anymore. If I break within 1 year, I have to pay the penalty otherwise, im good.
After 1 year, my rate will jump from $9.99 (promotional price) to $24.99 (Regular price).

Me: Great. I understand you. Now, if the contact is only for 1 year then, why can't I get $9.99 after the 1 year is over and I want to continue to 2nd year.
CRep1: It's because the promotion is for only 1 year.

Me: Understood (in my mind, I thought usually things increase if you are in a 2 year contract and you get some time (lets say 1 year for promotional offer of $x.x amount and after the promotion is over, then you pay a regular rate until the whole contract period is over). But in this case, even though Im not in a contract after 1 year, I have to pay $24.99 + Taxes + Fee. Why I can't get the same $9.99 deal and I'm willing to do a contract for another year (i.e. 2nd year start to end of 2nd year).

CRep1: 1 year promotional only offer $9.99 and after 1 year, no promotion.
Me: Got it. What if I cancel after my 1 year but before of 2nd year and want to come back within 1 day or 1 month as a new customer.
CRep1: It wont work that way.
Me: Me thinking, so far I understood the simple logic what she was explaining. So I didn't bother much asking more on this subject.

Me: I spoke to someone few days / weeks back and he said, that if I take Vonage plan, then it'll be ONLY $9.99 every month and no increase in the price, period.
CRep1: Oh sir, I can do something, I need to talk to my Manager to get a VIP approval for you. If the managers approves, then you'll get $9.99 (promotional offer) for 1 year and after 1 year $9.99 (same as first year).

Me: Can you please repeat that. Thx.
CRep1: I can do something, I need to talk to my Manager to get a VIP approval for you. If the managers approves, then you'll get $9.99 (promotional offer) for 1 year and after 1 year, it'll be $24.99/month.

Me: What? I think you just said, if I get the VIP status and your manager approves it, then after 1 year the monthly bill will be $9.99 (+Taxes+Fee etc only), like the first year.
CRep1: Actually sir, that's not guaranteed.

Me: But you just said that a minute back.
CRep1: Halt... for 5 seconds or so.

Me: Can you please repeat what you said about the VIP thing.
CRep1: I need to talk to my Manager to get a VIP approval for you. If the managers approves, then you'll get $9.99 (promotional offer) for 1 year and after 1 year $9.99 (same as first year) but it's not guaranteed.

Me: What do you mean by not guaranteed. It should be either $9.99 or not $9.99.
CRep1: Halt... again..

Me: I understand that for 1 year, I got the promotional offer and after 1 year, Im willing to pay $24.99/month (+taxes+fee) but with the VIP access, you said, it'll remain $9.99 and not $24.99 (...)
CRep1: That's correct but it's not guaranteed.

Me: What is guaranteed then? Why fooling a customer about giving VIP status and later them finding out that they monthly bill increased even though they were told $9.99 (+tax+fee) by someone few weeks back and you telling 2 different truths of getting $9.99 and not getting $9.99 / monthly after 1 year.

CRep1: In VIP, you'll pay $9.99 after 1 year.
Me: What, please repeat.
CRep1: In VIP, you'll pay $9.99 after 1 year but it's not guaranteed.

Me: OK. I don't get that. Can I speak to your manager please. As Im a new customer I had all these ?s.
CRep1: Yes.

CRMgr: Hi, same... talk about Vonage North America Plan and etc..
Me: CRep1 told me two different things about VIP status and $9.99/month (+tax+fee) after 1 year but $24.99/year after 1 year (VIP as well) and it's not guaranteed.

CRMgr: Actually there's a DIFFERENT plan which we(VONAGE) don't show on their site.
Me: like?
CRMgr: It's called Vonage Exclusive America/Canada/PRico plan. This plan DOES NOT include Mexico.
Me: OK, Im fine with it as I usually don't / never call to Mexico for my needs.

CRMgr: OK, in that case, Vonage Exclusive plan (USA/Canada/PRico only) is the plan for me and if I still want, I can call international # (landline/mobile) on a PER-MINUTE-CHARGE. This exclusive plan monthly REGULAR price is $9.99+tax+fee (instead of any promotional price) and there is NO- CONTRACT i.e. $9.99+...+.. on a REGULAR rate and no contract!

Me: (Thinking, in my mind, Shenzi -:) this is what I need.
Me: Thx, this is what I need. I have some questions.

CRMgr: yes?
Me: You said, Vonage Exclusive plan (USA/Canada/PRico) is unlimited calling with all the same features like other plans (but not including Mexico or unlimited calling to other international countries) is ONLY $9.99/month on a REGULAR rate and with NO Contract, Right ?

CRMgr: Yes, that's right.
Me: Great. I have my final question.

Me: After 5 months from now (as Exclusive plan is a NON-CONTRACT plan), if Vonage decreases the price of monthly charge like to $7.99 or $5.99 (due to competition) then, how much would I pay. Lets say, after 5 months from me getting the Exclusive plan, I go to Vonage site and it says, Vonage North America / etc plan have reduced (which I don't care in my case) but it there plan DID reduce, then obviously Exclusive plan would be better than North America one as it's already better than that. Will I pay a reduced rate of $7.99 or $5.99 or even better ? Also, if Vonage increases their rates after 2 / 5 / x no. of months from $9.99 to lets say $12.99 or $15.99, then Im willing to pay Vonage that increased rate (I assume that rate is visible to the world / to everyone) and I agree to pay that increased rate.

CRMgr: Sir, we'll notify you by sending an email on the rate?
Me: That's great but you didn't answer my question.
Me: My question is, as I'll be on a REGULAR rate with no-contract (and not on a Promotional / contract) will I pay $7.99 if Vonage site will reflect $7.99 OR... $12.99 / $15.99 (+tax+fee) if Vonage site will show that to all - ONLINE?

CRMgr: Halt... 10 seconds.
Me: You there?
CRMgr: Im here. Sir, we'll notify you about the increase via an email.

Me: Again, my question is not on an increase or decrease. It's a very simple question. If Vonage site will show ONLINE on their site that the new rate (reduced / increased) is $X.Y, then will I pay that next month or not if currently I'm paying $9.99+..+...

CRMgr: No sir.
Me: What no. If I'm NOT in a contract and if I'm NOT in a promotion then why not I get what Vonage is giving to everyone. It seems like, today if I take the offer of $9.99+tax+fees for Vonage Exclusive on a REGULAR / NON-CONTRACT per month rate, then tomorrow if Vonage reduces the price, then I will still pay $9.99+tax+fee ... or if Vonage doesn't even increase anything on their ONLINE site, I'll still be notified that dude, you're monthly bill from now onwards is now $XX.YZ because Im a VIP customer, isn't it?

CRMgr: Halt... no answer.
Me: You there.
CRMgr: Yes.

Me: Can you help me with my question. Im not in a promotion / contract with Exclusive plan, then if Vonage increases price OR reduces the price ONLINE on their site (for at least North America plan) and we know that Exclusive plan (even though it's not listed on the site BUT we know it is better than North America plan as Exclusive just takes Mexico out from the service and I don't call to Mexico), then will I pay what's listed on the site every month?

CRMgr: No. We'll send you email / notify you that what's the new charge is after few months.
Me: You don't make sense.

CRMgr: Are you an existing customer?
Me: Do you think, I would be talking to you if I would be an existing customer. In that case, I would already know about all this real time.

CRMgr: No answer.
Me: So, it seems like, Vonage North America plan ($9.99+tax+fee 1 year promotional offer + only 1 year contract + then after 1 year it's $24.99+tax+fee) is straight forward but seems like a trap to get new customer and after that it'll increase and who knows if Vonage will let me come join Vonage after cancelling on 13th month and joining back 13th/14th month as a new customer? I do agree that Vonage was upfront with this statement and didn't change on the statement. BUT, for Exclusive / VIP or similar plan (where I'm only looking for EXCLUSIVE plan, NO-CONTRACT, REGULAR fee $9.99+tax+fee per MONTH) it's still NOT straight forward that it'll remain the same. Also, what will it be every month, if Vonage reduces their rate from $9.99 to $7.99 or $5.99.. or increase it .. but there's no straight answer ... Why I'll be notified to pay MORE from $9.99 to $15.99 or $22.99 or $24.99 ...but the ONLINE site will say $9.99 or $7.99 or $5.99 ?

CRMgr: No answer. I agree with you sir.
Me: Agree what, agree? You didn't even answer my final simple question. I said, if Vonage increases the rate ONLINE from $9.99 to $12.99 or $15.99 (+tax+fee), then I'm WILLING to pay that amount (as I'll see that everyone will pay that much if they get the plan that day/month) BUT, if it goes down or doesn't go down, then I'm still getting notified for paying $XX.YZ (more amount than $9.99+tax+fee REGULAR fee which is NOT listed anywhere ONLINE) but is just an email from Vonage person.

CRMgr: No answer, (but Im thought, she's thinking this in her mind I guess: Hmm, which country is this guy from?).
Me: Waiting to hear any response from Cust Rep Manager lady, but still .. no response... (Now, Im thinking in my mind, that I was the principal of the school where you got your degree).

Me: You there? I think you don't have a straight answer to my simple question. I'm kind of disappointed by that fact that it's unclear what Vonage will do and the customer doesn't know that UPFRONT in case I want the Exclusive plan.
CRMgr: What else I can help with you?

Me: I said, good night and thanks but I didn't get the clarification I was looking for.

I'm still looking for my options. I think the best is to join my friends with the GROUP - T-Mobile plan where if there are 3-8 people in the group plan, call international or anywhere in the world is FREE and you pay just your share so .. 1 per pay $150, if there are 2, you pay $75 each and if you are 3, $50 each and more people, more good for you. I found, couple of my friends are using the UNLIMITED talk/text/data (after initial 4G-LTE 10GB/more limit speeds per month, it's still good speed wise for data download on free 2/3GB speeds) and they are paying like only $20 per month as there are 8-10 in the group and each get their OWN Bill statements. I think, that's the best way to go. This won't work if you NEED a HOME/LANDLINE connection ... for that, I would say, try your options online and if u r OK with $24+ to $39/month after initial promotional offer from Vonage, then its good for you. Still I see other blogs about them charging people extra/this/that, so do you own research..! good luck.

.

I canceled my Vonage service in 2008. Up until this month they have continued to Bill me. After numerous times on the phone with some of the rudest "customer service" people that I have ever seen they have supposidly now canceled my account, again!
For two months in a row I have reported there fraudulent behavior to my bank and twice I have had to cancel my card do the repeated billings only to have the charge show up on the new card also. After a very heated conversation with my banking institution they finally told me how this was happening. Apparently what Vonage does is pay MasterCard to update them on any new card numbers in your name so that at that point they can keep charging you on the new card.
As others have found out it is very difficult to go after Vonage in civil court. Since this has been happening for roughly seven years now I have decided to go after them in criminal court.the amount of money has grown to a rather large sum I have decided that the best course of action now is to go after them in criminal court.

In Oct.07 I called Vonage to set up online calling. They set me up with an accnt. Then they told me i need a high speed internet. I told them I do not nor can not get high speed Internet out here in the forest of Mendocino so cancel the account, don't set it up. They said ok. They hooked me up anyway. In Nov. I went to Belize. Before I left I payed off my credit card. Now Vonage started billing my credit card, for for months. I tryed to cancel it 3 times with no results. In Feb. 08 They told me I had to ok a $38 cancelation fee or they could not cancel the accnt. When I came back from Belize, my credit card was on hold, so I could not use it for my rent a car. Plus i was charged $54 from my card Co. for late fees. Vonage, A bogus Co. with no regrets. I have reported them to the
better business bureau.

I had a Vonage number that I ported over to T-Mobile. Vonage continues to Bill me even though the number is at T-Mobile. When I call Vonage they tell me I need to call a different number. The best thing to do is file a complaint with the FCC and not play with these clowns. Vonage is a scam and rip-off. They have no morals

I called Vonage and a rep called me later. He explained to me I had 3000 minutes a month, and would have to pay a onetime only hook up of 41 dollars. He checked my number and the number i was calling in the Philippines ( I only called one number). He said both numbers fit into this plan and I was set to go. I asked him "Jason' if he was sure. I stated that if i did not fit in the plan then I have no use for Vonage and would find an alternative source to call through. He assured me and promised he double checked this . I used less than 1000 minutes when a $75.00 withdrawal was taken from me account? the next day a $45.00 and a $116.38 were taken . I called and was outraged. They smugly said I have no idea what the charges were for but it says you owed that to us and are paid in full now. I said What? The trial was risk free and I was told that I could quit anytime within 30 days and get a refund.. Chase bank is investigation these unauthorized withdrawal . I canceled my Credit debit card.. If you think this business will be honest, think again before giving them free access to withdrawal any amount from your account without a valid reason. Vonage should be shut down ... Liars cheats and sharks.. Chase did get half back and is investigating this fraud in my behalf... Vonage CRAZY stupid to give your creditcard to... I am insulted that they are still allowed to remain in business..

Hey stupid you should have bought Magic jack and you would not have any problems.

vonage refused to close our account !
vonage is definitely an immoral organization. And needs to be sued into oblivion.
I was a "willing" vonage customer for a couple of months.
My wife called them and signed up so we could preserve a cell number we were going to lose when we moved because that provider had no coverage at our new address.
After we moved, she decided to try more new lines, business, fax, etc.
Immediately we found we had a problem. our internet provider could not provide enough band width for vonage service to work reliably. we had moved out to the sticks and internet service is flakey at best.(no fault of vonage).
But if the phones don't work, there is no need to keep the service.
So my wife calls to cancel the service for the new numbers. THIS IS WHERE THE FUN STARTS.
The rep asks "what is the password". she tells them we never set a password. they tell her it is the password you set online when you opened the account. she explains we did not start it online. We called you and set it up on the phone.
NO PASSWORD, WE CAN'T HELP YOU!
A couple of days later our bank statement arrived and there is a withdrawal from vonage. Yes, she made the mistake of giving these crooks our bank account number for auto withdrawal.
So she calls back. this time asks to speak to a supervisor.
Again she is told NO PASSWORD, NO HELP. OR if you can tell us how much we withdrew from your account to prove who you are, maybe we can do something.
So she reads the amount right off the bank statements. she is then told NOPE, that is not the amounts we have here. Sorry we won't close your accounts.
My wife called them 5 - 6 separate times trying to close the account.
She never got anywhere with them.

AND WHY WOULD THEY ?
They already had our bank account number.
And from current google searches it looks like the standard vonage practice was / is to charge us for service forever. Or at least until the money ran out.
By just refusing to close the account.

I did finally get rid of these THEIVES.
I had to close our bank account.
So when they went to STEAL their next illegitimate withdrawal.
The piggy bank was empty.
In the end I lost the number I was trying to preserve. The only reason for using their service in the first place.
This was a few years ago, and now and my wife just got a call from a collection agency working for vonage. “EOSCCA”.
Now I'm pissed about the whole situation all over again.
In retribution, I am going to start sharing and posting this story on at least one new forum or blog site per day.
I know I won't run them out of business. But I can EDUCATE and scare the crap out of potential customers with the TRUTH.
And I plan on doing so until I feel better, or vonage comes to the table and makes this right.
I don't think either one of these things is going to happen any time soon. So I am planning a LONG reign of BAD press.
“Save yourselves a lot of trouble if you are looking for phone carrier, stay away from vonage, and if you do go with these THEIVES. NEVER, EVER GIVE vonage YOUR BANK OR CREDIT CARD NUMBERS.”
564 now ! Looks like this is a chronic issue for vonage, tons of people being charged after vonage won’t close their accounts. And these are just the ones ### about it on one site. How many people just took it in the ### and moved on ? Smells like class-action time.
We just need to find a sleazy lawyer.

Vonage customer information is available outside its network for fraud to happen. I have the similar issue where Vonage is claiming a fraud person call me with all the details and add new line for Vonage account. I am being charged twice for my existing line and New line and when we call to find out what's going on, the Customer service Representative & supervisor both being rude.

They don't even want to cancel one line or port in the old line. No agreement that sales teams has performed the fraud and now asking $136 contract amount.

Going with legal complaint through CRTC

I had vonage for about 2 months and didnt like the service. So, i decided to cancel it and go back to VERIZON. Vonage charged me over $100 to cancel and $49.99 for their "router" which was originally $9.95. I was on the phone for about one hour agruing with the guy and still wouldnt refund my money. No wonder they take money right from your account. they never even told me about these fees, so in other words i didnt agree to them. I submitted a complaint to BBB about 3 months ago. They still didnt reply to me. Vonage is a scam and there should be a class action lawsuit against them.

Started subscription to Vonage in October 2007. I had been a subscriber to AT&T for years but the cheap prices lured me over. Was that a huge mistake!

The first complaint was constant breaking up of the voice. Either from my end or the receiving end. I called and I went though some procedures with a individual I could hardly understand. He got that working to some degree.

A month or so after that I got a call from a friend on my cell phone that said they had been trying to get a hold of us for days. I tried my Vonage phone with my cell phone and although it was ringing in the cell it sure wasn't ringing at the house. Again we went through the same procedure with questionable results but they did get it ringing again.

Finally the three strikes and your out theory the phone rang and as soon as it was answered it disconnected. I again called from my cell and as soon as my wife answered it disconnected on her and I got data noise in the cell phone. I reset the Vonage modem and that stopped the disconnect but the breaking up of the voice started all over again.

Now the kicker. I called and disconnected service. They said because I hadn't been in service for three years they were billing me $114.89 disconnect fee. I NEVER agreed to such nonsense and told them NOT to bill my checkcard for the sum. They did it anyway. Now I've got the bank to go through and reverse the charges.

If you're going to subscribe to Vonage you're in for the telephone service from hell.

Vonage hit me for an increased annual subscription when I never asked for it, and for 10 % more than last years amount, without advising me or obtaining my permission.

Not only did they do that, but they manged to charge it to a date expired credit card.

Not stopping there, they perpetrated a fraud as I was on a call to them to change from an annual to a monthly subscription. They told me that they had charged an annual subscription the day before I called, which turned out to be a straight up lie, since they did it while I was talking to them about switching to a monthly subscription.

The credit card company later verified the date and time as being the time I was on the call.

I will be advising the FCC and I have already asked for a fraud investigation by my credit card company.

Mike W.

same thing happen to me as sry234 said. They as me to increase the rate plan to $50 that will enables me .003$ per minutes, Vonage is cheating the customer saying "Unlimited calling Plan".

Vonage advertise it as "Free Unlimited Calls", but it is not actually Unlimited. They had a cut of 5000 minutes per month for residential plan which costs $37.00 and now they revised that to 3000 minutes per month with out even notifying the change in policy. Then send emails to disconnect the service. Considering international calls we get calling cards from Airtel/reliance etc for $10 which supports 600 minutes of talk time. that too we can call from wherever we need, land line - cell . Vonage is a crap.

unbelievable

Vonage charges for the service before the device arrives (before you use their service). So basically they start billing you when you sign-up for the service, but you will be able use their service only when you get the device (usually device arrives about 10 days, once you sign-up). That seems to be unfair

Turn them over to the BBB. I did this & my account was closed & refunded in less than 2 weeks!

i was asked to call [protected] this was phone sex. i listened less than 10seconds. myvonage phone record was charged 9 minutes

I can't beleive that Vonage hasn't pissedoff a Lawyer that has balls enough to take this company into the ground were it belongs. I just got off the phone with the same problem. My account was closed and then my bank account was charged $148. I think that this compnay has alot of problems. There are 15 pages of complaints. The BBB kicked them out of there listing as a bad company. In this day and age you would think that this company would go out of business with the terrible customer service and fraud that they are doing.

I think people just like to complain or are with the competition. Vonage has excellent service and have never over charged my account. They dont have added fees. Their customer service is wonderful. So I dont understand where this person is getting off saying what he is. But when you put two and two together, he already claimed he works for another utility company...MMMMMMMMMM? I smell dirty rat.

Why didnt you just call your bank and stop payment and block them from accessing your account? I would think if you worked for the "largest utility company" you surely would of had the brains to correct the problem by other means.

vontage what a RIP OFF AND A SCAM STAY AWAY FROM VONTAGE?

my daughter tried to disconnect services and was told couldnt dissconnect untill total bill was paid and she would be charged monthly fee untill it was paid RIP OFF

30 day free trail.. Nothing free about it. I was able to install and use the phone for 5 days. On the 6th day I wasn't able to make out bound calls. I looked up the FAQs went through reinstalling unhooking rebooting and so on only to have the same issue. When I wrote the company to cannel the 30 trail I was told to call. OK got two tin cans and a String? Meanwhile they sent me the FAQs and told me to try this. After I included what I did to resolve the problem. I had to call from work, and then was told I would be charged 142.50 for a 20.00 router until it was returned. None of that was mentioned when I signed up. If you call Vontage and listen to the phone tree you will find out what they are selling. You get the same gaps crackles and more at home.

THE SAME EXACT THING HAPPEN TO ME. With all seriousness. DO NOT GET VONTAGE!

I called them and was told they could use my satilite service high speed dail up and there was no problem ,oh and that they would call my phone company to cancel my phone service?I should have said no i will,so any way i get it hooked up now they tell me call your phone company and make sure they are diconnecting by fri.My phone company said that once they turned my phone service off,i will lose my internet service with them and have no phone or internet service .I couldnt beleive it.My phone company also said that this happens ALL day long they get the same phone calls and,there are so many law suits against them.SO I have canceled service and i have been charged for hooking up and canceling and have to pay to send the junk back,i am supposed to receive a refund on everything but postage.I feel they owe me that as well they out right lied. to me I hope they will honor what they have said.Im calling my credit card company and telling them and letting them deal with it.DONT DO VONTAGE!

On 01/23/2009, after cancelling my service, I spoke with a representative of Vonage whose ID number is VXI-MMIRANDA2 who agreed that my account should not be charged the $39.99 disconnect fee, the $70.00 rebate recovery fee should I choose to return the equipment, and applicable taxes to equal the amount of $120.44. I had on 2 previous occasions tried to cancel my service with them but they asked me to try the service out for additional time each time agreeing to extend the period I had to try it out.

I returned the equipment at my own expense to the address they provided via the United States Postal Service. I requested a delivery confirmation for the equipment. The shipping details of the returned equipment are as follows:

USPS Label Receipt Number: [protected] [protected]

Status: Delivered

USPS Remarks: “Your item was delivered at 4:33 PM on January 26, 2009 in LAKEWOOD, NJ 08701.”

I have made several calls in an effort to resolve this issue with Vonage with no success. In fact, every time I speak to another individual I receive very different information. On or about January 29, 2009, I was able to speak to a supervisor whose ID number is ETE-CREYES1 who agreed to elevate my concern to company’s management in Lakewood, NJ. She said that although there was a record of my call to employee identified as VXI-MMIRANDS2 there were not notes included from the representative. She informed me that management would have to request a voice recording of the telephone call to confirm what I was told. She told me to expect a call within 72 hours with a resolution to my issue. That did not happen so I followed up a week later. I was told by the agent that I should give it another 72 hours. That did not happen so I followed up in 10 days, today. Again, my concern has not been resolved. In fact, the agent I spoke with today told me there would be no way they could return the equipment which I sent to them. This, I believe, can be likened to theft of property since it is obvious the company has no intention of resolving my issue and intends to keep the equipment for which they are charging me.

As you can see, I have taken appropriate and reasonable steps to resolve this matter with the vendor.