Vonage review: terrible customer service 142

Hi - Im in England and my fiance is near Sacramento.

He used to spend USD1000 each month on phone to me.

He changed over to Vonage and only around 24.00 USD per month now.

This Vonage deal has been absolutely fantastic - very rare to have problems - and for the distance involved - USA to UK and we do honestly spend hours and hours on the phone.

Only one occasion where we had a problem which was sorted out and Vonage staff called me in UK to check my phone lines and also my fiances phone lines until it was all sorted out very very efficiently.

Well done Vonage - in customer service - bad news travels fast - and compliments not often forthcoming.

I should know as I have worked in call centres before so I do appreciate customer service.

Just image all the thousands of customers Vonage has and how many complaints on here? If things go well everyone keeps quiet but minute there is a hiccup its a disaster. Telecommunications sometimes do go wrong these days and people are not used to having to wait patiently while things are worked on.

So - USD 950 saving per month - We say YES to Vonage!

why do my messages show on my computer but do not show on my voice message. not sound.

I called to have my service disconnected on Saturday, 11/29, 2008 and was told NO you can't disconnect your service until Monday at 9am to 5pm. Well then they gave me a run around would not transfer me to a supervisor, I asked my service to be retro back to the day I requested and was told NO we do not do that. What kind of business is this. The service I had for the 3 years was aweful, drop calls static on the line. Not in my calling area. The list goes on. VERY RUDE CUSTOMER SERVICE.

I apply for services on July 24, 08 and I received the vonage V-Portal box on July 28, 08. I talk with one of the customer service person (a lady) on that day and she tried to tell me how to connect the box and it didn't work and she put me on hold and when she got back I were told that we would not have the band-board services until Nov. 08, so instead of giving me a refund she said that she would put the services on hold until I call back in Nov. 08. I were not inform that I would be charged a disconnection fee of $117.69, I was not inform that I had only 30 day to reply so when I call back in Nov.08 I were told that I could not get the band-board services in this area and I could not get my money back that the company had taken out of my account a total of $203.10. I were being billed for services that I never had. One of the customer service person looked up the information and told me that there were no minutes used and the money they had taken out of my account were fees for disconnection fee and my 30-day time limited were up. They also said that I had apply for the 2 months free therefor I could not get my money back. All I ask were for my money to be put back in my account and I were told it could not be put back. I have bank statements showing where the money came out my account in the amount of $19.54 for the months of July, August, Sept., Oct. and Nov of 08. I don't have that kind of money to give out for free, because I never used the services. I hope we can settle this matter as so as possible. I were not given a phone number until I talk to a customer service person on Dec.1, 08. This is when I talked to the customer services person on Dec.1, 08. Thank you for taking the time to reveiew my complaint, hope to here from you soon.

Because I want to know why you are takeing $ 63.00 out ofmy account for something that was soposed to be $ 24.99 even after i told you i did not wont bub one line ? and i am not useing that one. please explane that.

I have been a vonage customer for almost 2 years. I recently had my vonage # ported to a local provider. That request took several weeks to coordinate with vonage and complete. The local company (Qwest) was on site to complete the intallation on 11-25-08. the original vonage # was operational on the Qwest line at that time. On 11-28-08 vonage charged my debit card for December service. On 12-3-08 Vonage sent e mail confirmation of the number being ported. I called to cancel my vonage service today (12-4-08). Vonage informed me that i will be charged $39.99 deactivation fee and refuses to refund any portion whatsoever of the amount billed for december service.

Vonage is a nightmare!I was mislead about services when the intial call was made. I was told we would get internet and phone service. The equipment would be there Friday. So we paid the 25.54 upfront fee and we were suppose to pay 15.00 more friday. We recieved the eqiupment and my husband called in only to find out that you have to already have the internet to recieve there service. We do not so we tried to get our intitial fee back of 25.54 and was told we could not until the equipment was returned. I asked for them to send a return tag and they said I would have to pay a fee of 39.99 to cancel in order to get a return tag and when they received the eqiupment that they would credit my account back. I was made and did not want this. why should we as customers who were mislead from the beginning have to pay extra. This is crazy. I ended up hanging up on them not telling them it was ok to charge my account they went ahead and charged the 39.99. I am mad and this company is nothing but a scam and very misleading. They have not heard the last from me. I am returning the equipment and I will get my money back. Please if you are thinking vonage think no way!

Vontage, the point of getting it is to be able to communicate with the person your calling. To hear what the other person is speaking. Half the time they can't hear me or I can't understand them, very upsetting. I have spent hours with tech support up grading Comcast, paying more and have no change in voice quality. Vontage goes through the internet which during peak hours I can not use the phone what so ever. Vontage tech hangs up on me and when I do talk to them there English is very very hard to understand. I will say there are primarily nice people from India.

I signed up for this phone service was going to cancel before my trial was up. They talked me into a reduced monthly charge and no sign up fee if I would try it for one year. I could cancel anytime after that. I tried to cancel to the day of my 1 yr anniversary only to get a run around of the system is down, we are upgrading, etc... it took 4 days of calling, my account was credited for the inconvienceand I had $36.71 credit left . When I finally got through to cancel they deleted my credit on the account with no explanation, A bill for NOTHING for the exact credit on my account and charged me a cancelation fee of $39.99!
They are a RIP OFF!

The worst service ever. THEY LIE! Apparently when you sign up for vontage you have a 1-2 Year contract. They did not reveal that at the time of sign up. I asked. Worst service drop calls static and echoing phone only worked half the time. WATCH OUT DON"T GET ****K like me. RUN! By the way they charged me 100.12. For like 40 days of service. and horriable service at that.

I called on January 23th 2009 to open a new account with Vonage. On January 26th I received their device then on January 30th I received a second device. I proceeded to call Vonage to inquire why I received 2 devices. I was informed that I had 2 accounts under my name. I asked if I could cancel both accounts as I did not feel comfortable using a their service as I did not want to be charged twice. When opening the account I was told that I had 30 days to cancel at no charge. After the 30 days I would be charged $39.99 for cancellation.

I never used their service or even hooked up the device they sent me. Also when opening the account I was told I would be charged $10.85, I was charged that and an additional $6.85 for unknown reasons. When I called they transferred me to the cancellation department. This person told me I would be charged 39.99 twice to cancel the accounts. I said no sir, first of all the second account was opened by you in error, and I have 30 days to cancel without being charged and asked if I could speak to a supervisor.

While I was on hold, I was disconnected, big surprise. I called back and spoke to Jackie, explained the situation to her, and she informed me that I had already been charged. I said I was not made aware of that and I did not give permission to have the money charged to my account. She said she understood but she was unable to do anything, I asked to speak to her supervisor, she placed me on hold and then transferred me to her supervisor May Urbno Employee ID number 55673. This person May was extremely rude and told me there was nothing she could do. I should have read the terms and conditions. I told her that I never used the service and that I never gave permission for the money to be taken from my account. I asked her to go back and listen to the recordings of my conversations with her staff. She proceeded to tell me that would take 3 days. She told me that there was 'nothing she could do.'

I then asked to speak to her supervisor, first she told me that she didn't have one. Then she said they are all in a meeting. Now I have been on hold for over an hour waiting to speak to her supervisor. I have now been on the phone with Vongage for over 3 hours, while waiting I have filed a complaint with the Better Business Bureau, which is where I have found out that Vonage has almost 3, 000 complaints against it in the last 36 months and is not accredited by the BBB. Over 2, 000 of these complaints are in regards to refunds.

Please do not use Vongage services or recommend this to anyone you know. It is not worth the few dollars you think you might be saving. It ends up costing more money. I should have known better, but during these rough economic times I was trying to save everywhere that I can. It was not worth it. I will get my money back. I just want to let anyone and everyone know that is thinking of switching to vonage, please do NOT. Stick with the phone company you are with, even if it costs a little more. I never used this service and am being charged to cancel it...twice.

i tried to order a telephone from vontage.i gave them my card info. and they said they could not accept it. but when i looked up my account transactions i saw my card was charged .can you fix this problem?

My wife ordered Vonage phone service that was advertised on television. It was not compatible with our computer or extension telephones, after calling Vonage and they were unable to correct the problem. So we wanted to return to our old company. This was after to weeks of trying to allow Vonage to remedy the problem. So we canceled but Vonage told our old now new phone company that they could not release the number until January 6, 2009 which puts us just over the 30 day trail period and they not only kept my $72.18 but also deducted from my bank $14.45 plus $117.69 this is a scam and should be considered a crime. They refused to refund any money, I hope that a class action law suit is in the works.

I was looking into getting Vonage... not anymore! Thank you! I will continue Verizon.

I went through something similar with MCI years ago, where they wouldn't disconnect me. I had a plan for $20 per month for long distance, but never called anyone long distance. Since, got cell phones...

When I called MCI to disconnect for days/ hours... never, never got anyone at that extension. Had to hand up and call customer service to ask if anyone was there. They re-assured me and transferred me back... no answer... on hold! I got frustrated and called customer service, claiming that they entrapped me into this, and I want to cancel! Customer service they just canceled my plan for me... I tried it out... nope still long distance. BUT, was charged prime rates... made a $100 phone call... they tried to come after me a few times with collections... The BBB and other's don't do anything. You have to get an attorney.

So for years, MCI free, until one day problems with the internet and our provider said to switch the phone number to "this local phone number" to get it "unstuck". We did so, it worked. Hung up, happy, and a few weeks later we switched it back to our old internet number, don't know what made us switch back? Still happy... this was August to September. November, I got a bill in the mail for $700 from MCI / Porter and Porter for a long distance phone bill (I never got) and a $250 attorney's fees added. That was quick. I got a phone call from Porter and Porter the first of November warning me of the bill that was coming for my long distance. (Wasn't that nice of them?) Every day, I got a phone call from them - harassing me for payment and I didn't know what it was for. I demanded a bill, a month later, I got it, same phone number, and I called MCI to figure out what it was for. They wouldn't tell me, who the phone number was and said it was because I didn't have long distance. I tried to figure it out and thought about internet because of the same number. I called People PC. They said, "yes, it's one of their local numbers for me." I said, "guess they better update their records because it wasn't long distance." But how did I get charged for a long distance calls, if I didn't have long distance on our phone. WATCH OUT! Look on your local carrier web site, get into your account, and see - forget exactly now... but there is a spot who is like a "back up" carrier for you. Computers can turn you on without warning I guess. I have Verizon, change it to Verizon, not MCI... you will get trapped one of these days.

Words of advise for anyone. I called the BBB and other Utilities Commission... and they did an investigation. I got a letter back saying "you used the service, need to pay." I didn't know I was using anything! Sounds kind of fishy, don't it, when you get billed - end of cycle was September, and no bill from MCI, and first of November, taken to their attorneys in New York and billed their fees?

Just get an attorney. I gave the facts, in writing, and sent him the collections bill. He wrote a letter. MCI moved to another collections company. I gave it to him again, and he wrote another letter. We did this about 4 times. Attorney warned me that he writes letters like mine all day long. There's loop holes in these utilities laws and someone needs to fix them! I was warned that after about 4 different collections companies, they will write off the amount. I hope my paid has stopped now, but you never know! I never want to go through anything like this again!

The way I see it, just do some homework. Someone is getting rich off of this. BUT shouldn't there be law suits? I would have gladly went to a jury trial on my MCI issue. I thought I was loosing my mind. My attorney said, "No." Why? Someone has to stop this!

To Whom It May Concern,

My name is Helene Brown my previous account number with your company is [protected]. I order your services online on 7-15-08. The service arrived and the 1st box did not work. I have spent Nemours amount of time troubleshooting with your technical support department. We finally go the box to work, however this was not consistent. The box then started to go into rapid error codes 3, 2, 5, 6. After about 2 weeks your technical support department determines that the box was no good and would need to send me a new one. Well I did receive another box; and another box, please let the record show the boxes arrived the 2nd one did not work at all. The Third box worked; however, it would still have to complete your reset process periodically. Well about two weeks ago the third box started to go into rapid error codes 5, 6, 2, after trying to reset and this process became unsuccessful again I called to cancel your services. The representative that answer the phone told me that he would give me a month's credit and would I give Vonage another changes. I told the representative the service is good when it works the problem was the service did not work continuously and the Fax service I order in August has never worked yet I was paying Vonage 52.94 cents a month. I explained that I would rather pay SBC or AT&T $100 for a service that I can use than to pay less for a service that never worked and I was basically wasting my money. I have paid your company 476.46 since July for nothing… Your representative offered me a Months credit and told me to call back to speak with the advance technical support department when I made it home. I told you representative that a month’s credit was not doing me a favor because I have paid you all (476.46) since July for a phone service that did not work properly or consistently and from August for a Fax service that has never worked.

However, the representative promised that your level 1 technical support would not waste my time when I call back they would give me the level 4 Advance technical support department. Well when I called back on March 15th the level 1 technical support person wanted to tell me how they would need to troubleshoot with me before they could send me to the technical support department. I tried explaining my conversation with your cancellations department and the representative basically ignored me. However, as soon as I threaten to cancel again, the representative transferred the call.

On March 17h I was able to speak to your advance technical support department again. I told him if this did not work I had explained to the cancellation department that I would be canceling the service. He asked me to give him a chance to trouble shot the equipment. We walked through every process for over 2 hours. After this point he had me to take the data cord and place one in yellow Vonage port and one end in the blue. The then asked what type of lights was on the Vonage. I told him and him then said the third device was defective and the blue port was no good. Now he is requesting that I let him send me a new device, please note this would be the forth device that I have received from you company since July. I agreed to let him send the 4th box. When the technical support person got ready to order the box it said my account was in grace status. I became very upset about this and restated all the information you will find in the 1st part of this email. I also was appalled that the cancellation representative did not give me the 1 month credit that he promised I would get for given you all another chance. The advance technical support guy felt my pain and made the adjustments to send the new box. I received the new box on March 18th and called the advance technical support department. Again I was on my cell phone with your technical support department. I would like to pause and say all of these calls have been made on my cell phone. (Costing me more money) although I am paying your company for phone services.

Well, back to the matter at hand the advance technical support guy troubleshooting the new device for 1 hour and 25 min., before he told me that he was not sure and he would need to trouble shoot with Comcast. Well I am not that advance in technical support department when it comes to Comcast equipment so I told him I would need to let my son’s father contact them when it got in. He said that would be find and would call me back after my phone charged because he wanted to do one more step. He calls back about 1 hour later and wanted me to walk through another step. I told him I was tired and he would need to speak to Byron Sr. he told me okay just have him call. Byron came in on Saturday and called he spoke to the Advance tech with Comcast on the phone, they troubleshooted on his cell phone for at least 2 hours are was unable to get the box to work. Byron Sr. informed the guy that I would be canceling do to none service the technician said okay. I called to cancel the service on this afternoon at about 5:00pm CST time. I had already mailed your boxes back along with your cords and manuals under your return label with UPS. The return label was given to me because I refused to pay any more money out of my pocket Vonage. (Although your representative had the audacity to ask me again). Anyway, I called and spoke to your cancellation representative name Ms. Whelle-56397 she informed me that I would have to pay for the boxes until they were returned. As you may already know I did not take this very well and she said she would speak to her supervisor to see what she could do. I asked on several occasion to get a supervisor. She kept telling me one was not available. When I refused to hang up and demanded the supervisor and the account is cancelled. She decided she would view UPS tracking information to verify that the package was dropped off and would be in transit to your location. She kept putting me on hold and then came back and said she need to credit the charges and I would have to pay $39.99 for the cancellation fee. I was already upset and this did not help. Again, I requested to speak to a supervisor for the 5-6 times within our phone conversation. She kept telling me that the supervisor would tell me the same thing and I would have to write a letter disputing the charges. After she completed the cancellation the charge came across as 55.94 instead of 39.99, she then said this was some form of tax on the cancellation. I informed her again I would need to speak to a supervisor, after 1 hour 20in 05 sections, a supervisor name Leo Rodriguze-34131 gets on the phone and tell me that he was the supervisor and how could he help me. I asked for his name and then shared my concerns. This person should not be a supervisor he did not say one word, he never apologized, he never acknowledge my concerns. I literally had to ask him did he not even care to speak to me because he was so quite. He then commented he was documenting my concerns and what more did I want him to do. I told him nothing and to have a good night,

As you will see, I have dully noted all of my experience with your company. I am beyond offended that a company could be so unappreciative of its customers. Also, that you can consistently take my money since July for the phone and August for the Fax (which you will note never worked) and feel no remorse. I would like to see my charges reverse and so some form of discipline for the lack of customer serve received. Please note phoning for less is nice when it comes with workable service and excellent customer service. Again, I believe now my Grandmother was right you get what you pay for.

Also, I asked the representative for your phone numbers, but she told me she could only give me an address. However, I Google the local office and received the following information and found other customers with similar complaints.

http://www.my3cents.com/showComment.cgi?cid=72491&id=14124&type=C

Therefore, it appears your comment has a practice for mistreating faithful and true customers

If you are concern about my experience with your company and would like to speak to me you may call .

Sincerely submitted,

Very Disappointed Customer
Helene J. Brown

I had received a "letter" from Vontage expounding on their wonderful offer etc. I called and began the process - they IMMEDIATELY cut my then existing phone service - so we were without a landline for weeks. To make a long and nightmarish procedure short - we never got connected. Then I found they had charged my bank account well over $100 for NOTHING, so I called and they said I'd waited too long to get my money back - I told them - the charges just appeared on my account - nothing. I was then told to send the equipment back and they would refund my money. On January 26, 2009 I returned the equipment, in the original boxes, having never been used. And I have never received my refund. This is just a BAD company and should be avoided like a plague. Marion

- called and recieved package, could not get the system working with my cable based system, spent 2 hours on hold waiting for a tech (using my cell phone) Tech could not get the system to work, stated "I guess your one of the people we can not service." Vonage would not refund my money, would not pay for return shipping of the equipment, and continued to charge my account monthly, directly against my phone calls asking and demanding they stop until I filed a schedule G with my Bank for fraud. I'm out $250.00 bucks, they refuse to refund my money.

I hear your pain . I can assure you that you are speaking to deaf ears if you are calling customer service. Please allow me to advise you of who to contact at Vonage to resolve issues such as yours. The past CEO of Vonage was Jeffrey Citron, but the new CEO is Marc Lefar and he is determined to make Vonage a better company. You can contact him at [protected], please leave a message with his secretary to have him call you back. She may forward your request to an Executive Response Manager working for Marc Lefar. They are very professional and will work with you to resolve your problem. You can also FAX at [protected] .
If you would like to reach the Executive Response Manager directly, you can reach him at [protected] x22799..

I am very upset with Vonage. I had order service on May 8, 2009 and cancelled the same day of May 8, 2009
I cancelled service and they still charged my checking account $9.95 and then a processing fee of $39.95
meanwhile i cancelled service told them not to charge my checking account and i was assured that they would not charge it but they did. I had plenty of money in my account to cover it but i went with lingo instead. so i went to walmart shopping and wrote a check for the things i bought and come to find out vonage took all my money and my check that i wrote to walmart bounced. N0w i'm stuck with an Nsf fee and a Bounced check fee from walmart due to vonage taking my money when i cancelled services. ALL I CAN SAY NOW IS BUYER BEWARE AND DO NOT DO BUSINESS WITH VONAGE!

my story,
I had to cancel my Vonage phone to cut down on my bills. so turned off my internet, called them up and explained. This lady who ID number is 517176 Sharon or Shannon, to me that I will give you 1 month free. I said are you hearing me, I don't have internet! DUH, well she said that will charge 70 for the box and 39.99 disconnection. I was thinking WTF, it only cost me 24.99 to get the service in the 1st place. So I said "what the mailing address I will mail it and track it make sure you got it. She said, well I will still charge you, I said how can you charge me if I returned it. Well we have to receive it, DUH again, this lady is dumb! I saw what they were trying to do, trick me into canceling my service 1st then have me mail my equipment back, then fight for a refund".

THIS A BAD, BAD COMPANY, AND YOU WONDER WHY WE ARE GOING THROUGH A DEPRESSION, ITS COMPANYS LIKE THEM WHO MAKE THIS POSSIBLE. I WONDER IF A PRE-QUALIFIES TO WORK FOR THEM, THAT THEY HAVE TO GET THEIR TRAINING from Bernie Madoff ?

Yes,

Vonage is a blood sucking piece of @#$% company.
They have decide to charge my credit card a $110.00
disconnection fee with no real explanation other than a pages
long B.S. disclosure statement. I'm sure they've raked in millions
of dollars with this type of fraud. The FCC really needs to go in and shut these people down along with there stewing fecal matter of a company.

Dave Rowan

My Samsung t-629 under warranty stopped working suddenly. I called customer support and they said as long as there is no physical damage, it will be covered. I took it to t-mobile authorized dealer and it was seen by two -three sales personnel and they were surprised that the phone stopped working as there was no physical damage.

After I received the new phone, t-mobile says there is physical damage and they are literally forcing to pay 100 dollars. Customer support and their next level literally ask you to shut up and pay politely. Now I do not have a chance to prove that there was no physical damage. I feel it is very unfair.

Do not ever sign with this company. They tell you that you can cancel within 30 days of signing up and even though you never use the service and never connect to it, they still refuse to cancel within the 30 days and document on their technician's record that you called to complain about the service or connection when you really called to cancel the service. Then they steal money out of your account for what they deem cancellation charges, even though it is still in the 30-day window. These are thieves and this company should be put out of business..I hope no one signs with them. False advertising and deceptive practices. The banks and credit card companies help them steal...

I had the same issue with vonage. When we called to disconnect they continued billing me for the next 6 months. When I called back they said well your two years is not up and to cancel we will also charge you 39.99 fee. I told them no way where they getting more money out of me they charged me for 4 months they said i did not pay, which I provided bank statements proving otherwise. Never once did i recieve any of my money back only for them to try charging me again this past month. I went to my bank and signed papers refusing to allow them to take anymore money out of my account. This is a free service by your bank or at least should be. I haven't had service since this past February and low and behold I received and email the other day stating they could not charge my card for fees dues to them for this month. Wow go figure that one, they are stupid and take peoples money. One of the biggest thieving companies I know of. Talk to your banks and go sign papers refusing them to take any more money from your accounts, either your checking or debit card. This is the only way to stop them.

I signed up almost 1 year ago. I NEVER got to use it because Verizon pulled my phone line and my internet connection. So, I honored my agreement with Vontage (never used it) I tried to concel it 9 days early (1 yr contract) and they said if i did they would charge a early termination charge. I thought that vontage was a good thing and that verizon was the demon company, which i still do. but at least i get service. I now think that Vontage isnt any better.

The list of problems we had with Vonage goes on and on. For example and all these problems were intermittent.
1) No voice mail capability
2) No caller I.D.
3) Phone doesn't ring even though somebody is calling.
4) Somebody calls our home and gets directly put into voicemail without ever hearing phone ringing.
5) Phone would wring a half ring with nobody calling.
6) Called to cancel service but was told I wasn't a customer long enough and would be billed the minimum amount like 3 months service.

I was starting a small business and was contacted by vonage, the deal sounded good, 39.99 A month for all local and long distance calls, so i went with them, they also guaranteed 30 day money back, it took 2 weeks to recieve the router, after that when i tried the number it belonged to a plumming company, i called vonage they gave me another number this took 5 days to recieve. Within 2 weeks of using their service i cancelled due to poor quality, they hung the phone up on me, i called back to ask if my service had been deactivated, and was told yes and without my permission had charged my credit card 121.18 For deactivation after 30 days, in fact i was only able to use their services for14 days due to the problems on their end. I feel i was taken advantage of and if they do that to me, i am sure they are doing it to others, what a way to make alot of money, they are phone scammers, and i am one angry woman.

Thank you, thank you, thank you... I've had it with Verizon but after hearing the stories here I now know that Vontage is not an alternative. It seems as if there really is no customer service anymore. Lesson (Automatic deductions from bank accounts are dangerous, with credit card accounts you can at least freeze payments until issues are settled) but that's not great either. Thanks all!

Vontage service is a rip off.Calls constantly being droped.Can not cancel service without a hefty fee.

I am a systems integrator. I work with data, phone, TV and security systems everyday. I set up systems for colleges and hotels. I tried Vonage for our new office phone system. I could not get it to ring through consistently. Calls were not completed, some were dropped. For one week I had no phones at all. Customers would write e-mail or call my cell phone to ask if we were still in business. They would get messages saying that my number was disconnected or that it was not valid.
I spent over 11 hours on-line or on hold trying to get help, most of it on hold. When I called to cancel service I told them that I needed to keep the number and it would take a few days for the phone company to connect me again. They cut me off right then. I had no phone service. Qwest could not reconnect me with that number unless it was active. I had to spend 3 hours trying to get Vonage to activate the number again. Then they gave me a temporary number for 3 days, which no one knew to call, before I got my old number and same crappy service back. When I was finally connected to a land line again they gave me a $12.50 credit for my troubles.
Vonage should be put out of business. They ruined mine for almost a month. They have a cruddy product, lousy service and tech support and terrible business practices.
If you have to choose between two cans and a string and Vonage, take the cans and string. You'll be happier with the service.

I had to switch away from Vonage because of the bad service that was provided. THe service interrupted with my computer serivce, the phone line was always breaking up, couldn't hear anyone. I had no service for an entire week before Time Warner came to switch me. THe list goes on and on. But, I was told that being that I disconnected before the contract was ended... But, what about not being happy with the service and all the problems? If they didn't happen I wouldnt have changed. I wouldn't recommend this company at all, if that is the type of service they give and how they reply. I work in retail, so I know about customer service, and has been in retail for 12 years.

Do not Buy Vonage . I applied for their free 1 month trial offer. The equipment never arrived. I then saw a chrge the next month for the rquipment and service. Though i have not received the equipment or made a single call through them. Afetr calling everyday for 2 weeks and being put on hold for almsot an hour each time, i finally managed to get a very rude representative to cancel the service. But she refused to refund the amount that was charged to me saying that i had exceeded the 1 month trial period. Speechless! Dont make the same mistake. They'll try to wring money out of you either way and they definitely will not pick up their phones!

This VONAGE COMPANY tried to get service for me as of oct 09 and it is now dec 7 and I still have no service as of yet but they have charged my account $144 for NOTHING I have NO SERVICE this company is unbelievable...THIS IS WRONG PLease if you have common since DONT CONNECT TO THIS COMPANY IT IS A RIP OFF IT TAKES YOUR MONEY and the customer service SUCKS this is terrible ...I will report this company to the president ASAP they are comming down WATCH AND SEE...

We got Vonage to try out Voip. What we got instead was a nightmare that haunted us for over a year. Vonage service didn't even work for us and when we tried to cancel their service we had to wait over FORTY minutes THREE separate times to finally get a hold of someone who didn't direct us to their sales department. They wanted a HUGE cancellation fee for something we could never use in the first place. They wouldn't stop billing us for over a year even though we were NEVER ABLE TO USE THEIR SERVICE. AVOID VONAGE!

After being a satisfied customer for over 2 years I decided to cancel as I no longer was using the service. The first time I called to cancel, after spending over 30 minutes repeating my desire to cancel and dealing with scripted "required" Q&A sessions, I though I was done. No. Vonage conveniently forgot to record the cancellation and I had to do it all over again a month later after I was billed again. The second time I got a transaction number and names. Next time I need VOIP service it definitely won't be with Vonage.

I used Vontage for a year and had no problems. The sound quality is very good. I'm now using Uverse which is VoIP, and is also good. Vontage is less expensive, I plan to go back to Vontage.

If you use any VoIP provider, you will need a good internet provider. You will not be able to use the phones wired (twisted pair cable) in the walls.

Times are tough for us regulars today and like the rest of us I figured that if I keep good quality services and cut my bundle plan with my prior company I could save some money on my monthly bills. So I call VONAGE... what a mistake that was. I spoke to a representative who told me that I could receive services with them for 24.95 per month... not bad huh and they told me that I could get a full refund of my money if I was unhappy with the services within a 30 day period FULL REFUND they told me so I thought wow I cant lose. I agreed to services after agreement they said they needed to charge me for 2 months in advance and I wouldnt have to pay for the next to months. Ok I said now the charged me over $50.00 then they came up with some bogus activation fee that I needed to pay OK $20.00 more dollars they charge me now were at $70.00 then lets not forget the taxes and additional state and bogus phone fees that they charged over $80.00 F***ing bucks for this [censored] service WOW. So once this is all done it takes over a week to receive your rush next day delivery so you better hope you didnt already disconnect your services with your prior provider. Ok now I received this sh**ty piece of crap only to find out that you need a modem to use this [censored]! WHAT THE F**K. Great now I have to call these ### back oh yeah I forgot on what phone. I call from my cell phone during buisness hours yes daytime cell phone minutes while I'm bounced around on the line for at least 20minutes I said that I would like to disccontinue their services. Now they say that they will offer me services for half price for one year $12.00. Okay now all I need is to find a provider for the modem. I do hook it up service is crappy everyone I talked to sounded like they were in a car driving with there windows down and they told me I sound like I'm in the bathroom taking a crap (ECHO)... The only crap here is this bull crap VONAGE. I called 10 days after opening services with them expecting my full refund instead the charged my card an additional 39.99. SONS OF B**CHES I couldnt beleive it then when I saw these charges I called back they called these deactivation cahrges they never told me about deactivation charges when I signed up nor did I give them authorization to take this out of my account they told me that they would refund all the money that they took from my account after they receive thier receiver back I expressed it back to them. That was over 4 months ago and over $120.00 later and still no refund I had to hurry and change my bank card numbers in case the tried to add any other make beleive fraudulant charges. So SAY HELL NO TO TOILET TELEPHONE SERVICE SAY HELL NO TO VONAGE!

Buyer Beware! I've just canceled my Vonage service which I haven't used. I paid $50 for the activation fee that's after the "first month free" advertised back in Dec 2008. And I have been paying the $28.77 for 2 months after that. Now that I want to disconnect the line. They're charging me $110. Why? Cause the representative says she has to charge the $39.99 disconnect fee AND the "applicable recovery fee on section 8.8 from the TOS" which equals to the $70 rebate they gave me on the modem. I offered to return the modem, but they don't want it back. I've read many many complaints about Vonage (only after signing up to their service, stupid me!) and realized I was in for a painful scam. I was ready for the $39.99 mentioned everywhere but not the $70 for "recovery fee" which the representative admits could be anything, depending on what they give as promo to signing up the service. So buyer beware! The cheaper you think you're getting from Vonage, you'll pay it ALL back when you want to part ways with them!

Thanks for the warning, the $70 fee on top of the disconnect fee is truly painful.

I attempted to cancel my 1 year paid in advance phone service with Vonage. After being told that there was a $39.99 cancellation fee, I was also advised that they would not refund a penny of the over $200 refund I was entitled to.

While I can almost understand this policy to weed out the people who try Vonage for a month or so & then leave, it seems counterproductive to penalize those of us who have had enough faith in them to let them have out money in advance. Yes there's a discount for prepaying but there's also a hidden risk.

Tell you friends...Vonage will keep it all, even if they don't deserve to.!