Vonage review: terrible customer service 142

I am a second time customer of Vonage . I used their service for my first business and transferred the phone when I sold it. I was so happy with the service that I got several friends to switch to Vonage and I got another phone for my real estate business. I realized I was not using the line and tried to cancel. The girl told me that I had to wait a year or pay over $100 in cancellation fees. So... I waited a year, then I was told I needed to wait two years or I would be charged $39.00. Also, you cannot cancel online which is just a way to try and get you not to cancel. It is a waste of my valuable time. I was on the line for 24 minutes and while the person's English was excellent, there were times that I couldn't understand her which added to my frustration. Jobs need to be here in America! The superviser came on the line and gave me the run around. Both told me I had to write a letter of dispute. I am very, very unhappy with Vonage and when I open another business, I will not use them and I will never recommend them to another friend. You have lost far more money than the $39.99 that you gained! I will also be calling the Better Business Bureau of New Jersey to complain. Your service is excellent. I never had a problem with a connection and I would probably have come back but never again! You wasted my time and in today's world that's not a good thing.

And how is this vonage's fault?

called vontage in july, 2009. after waiting a couple of days.Icalled vontage because i wasn't assign a phone number I told them to cancell service. On february 2010, I notice that money was taking off my credit card.It was vontage, so I called them wanting them to explain why they took my money.they claim that i still had service with them.Itold them that i had cancell there service.they say i didn't. they have taken $131.96 out of my account. I want my money back.

i was going to place a order with them but after all these complaints for get it--what a bunch of idiots---i bet they are obama people--- der von ruskie

Hi,

I subscribed to VONAGE residential plan which had free and unlimited dialing to 60 countries. I was paying fix monthly bill but now I am charged with 111 USD. Which is huge and they are saying I dialed numbers in the country where it is charged even though that country was listed in free countries.

Why I am allowed to make such call if you'll charge me extra? Why I am paying huge monthly bill?
They say it was "*" on the country, they have star on almost every country in the list.

VONAGE IS A FRAUD. DON"T GO FOR IT. YOU MAY FIND IT GOOD UNTIL YOU ARE RIPPED OFF !

NO VONTAGE! They are a total scam and unethical company. They offered a 30 day free trial and took all my information and shipped their device. Upon receiving the device, they never informed me I needed to have my Internet modem by my fax and phone line. I called and canceled my account and they did. BUT, they want you to pay for the shipping and handling and if the device is not received within 14 days they will charge your account $85 dollars. This is what is wrong with America, people taking money with S**** service and unethical business practices. How can we as consumers allow companies like this to stay in business? We as consumers have control of supply and demand and we as a people have a voice! This company is not even a member of the BBB, why is this? I believe e if they were they would be out of business.

I spent half the time with Vonage on my celphone talking to their technicians about ways to reconnect my phone, or keep my phone from dropping words from my callers.

Then, when I changed credit cards and they were unable to charge me, they disconnected the phone. I called and got everything straightened out and got the back bills paid for, and then they had to nerve to bill me to reconnect the phone. Something I spent half the time on my celphone getting them to do.

I think they should pay my celphone charges.

What a rip off for lousy phone service.

I signed up with Vonage on Oct 19, 2008.
Today is Oct 8, 2010. My contract expires on Oct 19. My account is paid in full. I want to disconnect the service because I hardly ever use my landline anymore. Yet, I cannot disconnect the service before Oct 19, 2010 without a $40 early termination fee.
At the same time, if I wait until Oct 19 to disconnect in order to avoid the fee, I will be charged for the next month and I will still end up some $25 out. I was told that if I want to get a refund for the next month, I have to call on the 19. I cannot call on the 18 ($40) and I cannot call on the 20th ... This is racket at its' finest. It is an ultimate catch22. I have never heard of such a horrible inflexibility towards PAYING customers!
This is simply outrageous.
My losses: time, $25-$40, more time

Very very very disappointed with the Customer Service and Technical Service teams at Vonage. I've only been a customer for 3 weeks and they've done nothing to help me transfer my old number over to Vonage. However, if you check my Transfer Status, it says, "Please don't contact your old phone company as it will only delay the process." Meaning, Vonage is suppose to handle it - correct? Wrong. I've spent 10 hours of phone time calling them and trying to get someone that could actually help resolve the situation. Resolution: They said I could not port the number because they didn't know how. Is this America?

Somebody should take these vonage Cheats to Court. They try to rip off customers. I agree with the complaint as i also met the same fate. i ordered vonnage on Nov 28, 2010 and cancelled on Dec 08, 2010. Again gort a bill for cancellation charges of $97 and initial charges of $44. A total of $141. On web site i checked that no cancellation was chargable if there is no contract of service. Why this shameless charges,
Shame Shame to such a Vonnage phone. This is auseless phone.

from
N pal Gulati

Don't get sucked into using Vonage. I have had Vonage for about 2 years now and I'm disgusted. My calls rarely go through; I constantly get busy signals for the numbers I'm trying to call. Then if I call the same number on my cell phone, the call miraculously goes through. I even tried called the Vonage customer service number (very hard to find unless you Google it) and that call wouldn't go through.

I have tried to post a message on their web site to customer service but this is a very convoluted process and I was eventually kicked out of the message without it going through.

I'm switching to Comcast soon if I can keep the same phone number.

Buyer beware; don't fall for Vonage.

I CANT LOG IN ! I DONT GET IT WHY? PLESE LET ME KNOW WAHT IS THE PROBLEM ...THANK YOU ELENA [protected]

Vonage is a scam! I was a customer since 2004 and recently made the decision to cancel based on the way they have decided to redefine "unlimited". If you use more than 3000 minutes a month (basically a little more than 1.5 hours a day) you are classifed as a business and will have to take a business line and pay twice as much. If you have a teenager you know this is easy to burn through ... besides it's supposed to be UNLIMITED.

I have reported them to the FCC, NJ Atty Generals Office and BBB ... let's see what happens.

If you are thinking of switching to Vonage BEWARE. Lastly, cancelling is a hastle as they try to keep billing and once you port a number to them - good luck getting it back ... it's like pulling teeth!

Vonage is a scam! I was a customer since 2004 and recently made the decision to cancel based on the way they have decided to redefine "unlimited". If you use more than 3000 minutes a month (basically a little more than 1.5 hours a day) you are classifed as a business and will have to take a business line and pay twice as much. If you have a teenager you know this is easy to burn through ... besides it's supposed to be UNLIMITED.

I have reported them to the FCC, NJ Atty Generals Office and BBB ... let's see what happens.

If you are thinking of switching to Vonage BEWARE. Lastly, cancelling is a hastle as they try to keep billing and once you port a number to them - good luck getting it back ... it's like pulling teeth!

Vonage is a scam! I was a customer since 2004 and recently made the decision to cancel based on the way they have decided to redefine "unlimited". If you use more than 3000 minutes a month (basically a little more than 1.5 hours a day) you are classifed as a business and will have to take a business line and pay twice as much. If you have a teenager you know this is easy to burn through ... besides it's supposed to be UNLIMITED.

I have reported them to the FCC, NJ Atty Generals Office and BBB ... let's see what happens.

If you are thinking of switching to Vonage BEWARE. Lastly, cancelling is a hastle as they try to keep billing and once you port a number to them - good luck getting it back ... it's like pulling teeth!

There representative lied to me regarding there service. They claim to be paperless so that they can have access to your banking account. My phone bill was suppose to be 24.99 a month but with the taxes it was 10.00 to 14.00 more a month. Why would taxes change each month. When I changed service they would not release my phone number and charged me after telling me that I could cancel without any plenty. 79.00 for there equipment 39.99 cancellation fee and 35.00 for the next month phone service. I would not recommend this company to my worst ememy.

Totally agree with u son . TO ALL Other people out there that are blind by VONAGE. PLZ DO NOT SWITCH OVER TO VONAGE

Hello Everyone

I have received my Vonage in the mail today. I plugged it in. It makes my computer run slow. Today, I am attempting to get a refund and have my number returned to Optima Online. I am planning to video tape the return of the Vanage box in the event they say It was damaged or all the pieces where not put in the box. I will keep you posted as to what happens next. I was told by Optima that their should be no problem with giving back my phone number to Optima since it just happened. We will just have to wait and see what happens.

Kindest Regards, Charles Pisano

The first time I called Vonage to cancel my service, I was told that the 'system was down' and that my account couldn't be accessed. This seemed strange to me because the customer service representative had asked me for my account information and my verification code before telling me that the system was down. After I gave her that information and her system confirmed it to be correct, I told her that I wanted to cancel the account. At that point she told me that the system was down and to call back later.

The second time that I called Vonage to cancel my service, I was told that an account manager was not available to cancel my service and that I would have to call back Monday.

The third time that I called Vonage to to cancel my service, I was told by the first representative that the 'system was upgrading.' This seemed even stranger because just like the first time, the representative had asked me for my account information and my verification code before telling me that the system was down. After that information was confirmed by the system, I was told that the system was down while being upgraded. Wow.

I asked for a supervisor. Same story. I asked for somebody higher up. When I told that person that I wasn't going to call back but contest the credit card charge because I had attempted three times to cancel the service, he told me that the system was back up. Unbelievable.

After reading the posts about Vonage and after my experience, I am convinced that they should be investigated.

I signed up for Vonage to have a home phone number and it never worked right, it interfered with my internet service from the day I got it.I worked with them 2-4 times on my cell phone usage to correct this problem and all I got was less use on my phone, but it did make my minutes go over by a few 100 minutes so I had to pay that on top of the Vonage phone bill.Each time I called they would give me an additional free months. but I got to the point where I stopped talking to them all together and put a stop to my chrge card. I want $1, 000.00 for allTHE SPAM AND BULL THAT THEY CLAIM THEY ARE THE BEST PHONE SERVICE..

Vonage
www.vonage.com

Vonage stole my money! I have just been charged $220 for the cancellation of two lines. I intend to dispute both charges with my credit card companies, but these guys are such crooks, I doubt if I get the refund. I had been a Sunrocket customer for several months and received an offer from Vonage via overnight letter to "quickly" transfer my number and continue uninterrupted phone service. I signed up for the offer, filled out number transfer requests and 911 dialing addresses within an hour of receiving the letter. I received the "free next day" delivery of equipment three days later and installed it (I forwarded the calls via the Sunrocket website to the Vonage virtual numbers). I didn't hear anything from your company for three weeks, but continued to get notices from Sunrocket about disconnection. On the 22nd day after signing up with Vonage my Sunrocket service was disconnected and calls to my telephone numbers were met with disconnection recordings.

I called Vonage to find out what had happened and was told that there was a problem with the number transfer requests and many were lost (trouble ticket #[protected] & [protected]). The agent said that the problem would be resolved within 24 hours. I left for on vacation three days later. When I returned from vacation I found out that I would have to start the number transfer requests all over again. My wife said that enough was enough and insisted on switching back to AT&T. Because this process took 34 days, when I called to cancel I was charged $50 per line for equipment that they wouldn't take back, $19.99 per line shipping and $39 per line disconnection fee. I have never hated a company this much and will tell this story to everyone I can.

Dennis
Martinez, CA

SUE for a full refund in small claims court. I won my claim. You can, too!

ALWAYS communicate with Vonage via POSTAL mail (paper).

Vonage is the new MCI: they're good at selling but have ZERO interest in customer service, have ZERO ethics, and don't even have the best audio codecs. You're call quality will suffer with vonage. Most of their money is spent on advertising. Their "support" model is like AOL: paying abusive cretins that use vonage with free vonage service. ZERO accountability!

You're better off with VoicePulse.com or even voip.com. VoicePulse has the BEST quality audio codecs with the lowest compression. $20/mo unlimited National. They also offer lower bandwidth codecs. I use them. They're a little slow implementing new features. It's been TWO years and no new features.. but they will never screw you like vonage does.

For best results use a router that works with DD-WRT.com firmware!

--quote-start--

VoicePulse is the only service that offers five features to protect your privacy.

* Telemarketer Block stops telemarketers even before your phone rings.
* Anonymous Call Block stops all unidentified calls. (I LOVE this feature!)
* Do Not Disturb stops all calls.
* Filters let you configure who can ring your phone and who can't. (puts an end to abusive family calls)
* CallerID Block stops others from seeing your phone number when you make calls. (if I don't get to see who it is they are NOT ALLOWED to ring MY phone)

--quote-end--

voicepulse can also email voicemail.

Combine with YouMail.com for your mobile phone -- screw verizon wireless!

If you're techically savvy consider getting OPEN SOURCE asterisk and setting up your own VoIP system that's SIP friendly.. with EVERY FEATURE imaginable..

save even more money!

asterisk.org

"Asterisk is the world’s leading open source telephony engine and tool kit. Offering flexibility unheard of in the world of proprietary communications, Asterisk empowers developers and integrators to create advanced communication solutions...for free"

asterisknow.org

"AsteriskNOW is an open source Software Appliance; a customized Linux distribution that includes Asterisk (the leading open source telephony engine and tool kit), the AsteriskGUI™, and all other software needed for an Asterisk system. AsteriskNOW is easy to install, and offers flexibility, functionality and features not available in advanced, high-cost proprietary business systems."

The VoIP providers, especially vonage, will hate me for informing you about asterisk! ;)

spread the word and screw vonage into non-existence

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