VVM
Reviews and Complaints

Very poor service. I did paid up my account on 29 June 2023 already. Since then I'm asking for my paid up letter. I been informed I need to wait 21 working days. Waiting 21 working days. Still nothing. When I phoned on Friday then could not even get my account. 5 Min later they phone me back and say they did send sms and email I must check my spam folder. The more I said I did check it the more they say I must check my spam folder. Why will I phoned again if I receive it. No must I send email requesting one. I ask to speak to a manager. Still waiting for manager to phone me. But when you own you them money they phone you so quickly to remind you you need to pay. But when you need you letter they don't care about it.

Thabo Alex Montlha, ID 🪪 [protected], hereby confirm that I contacted VVM for an Identity account Ref number: [protected], settlement amount, on the 15 February 2024

And on the same day, the 15 February 2024 I made payment agreed upon to settle account, and account is paid up to date

But, till this date, I have been requesting settlement letter and for my account to be updated at credit bureau, but nothing

I contacted identity as well but they refer me back to VVM, since VVM has not paid funds to identify as required

Please see attached proof of payment for Identity account through VVM

Kindly assist

Thabo Alex Montlha

I had a SuperSonic account in 2020. Their service was so absolutely crap that I decided to leave them as a service provider. I sent my cancellation letter, it was received and I received the confirmation. I pay my last monthly fee (Fibre is an Ad-Hoc service) and I forget about it. After 2 months they debit my account again, I reverse the payment because why must I pay when I dont have the service, Im already at another ISP. Queue to 2024. VVM phones me and claims I owe them money. This is absolutely incorrect and untrue. They have now threatened to list me on ITC. Totally unacceptable and unrpofessional.

I had an account with Jet stores who handed my account to VVM Attorneys after I have settled the account VVM attorneys resufuses to issue a paid up letter, I have proof of payment to prove these claims. I have been given a run around since last year September 2022 which the month I have settled my account with them. Now they are saying I don't appear in their system after they have taken my hard earned money and that the account was handed to Nimble Group

April 2023 vvm consultant called offered me discount in my rcs card agreed to gave the amount debited in may which they did i request paid up letter in june 13 2023 , till today i have not received it and the debt is still reflecting on my credit score.They promised i would get it within 7-21 days which was a lie.today I check my statement it indicates I still owe money which was discounted

I had a debt with Mobicred which was handed to VVM. My account was owing R4,794.21 according to their statement.

On 25/05/2023 I paid an amount of R600.00 which did not reflect on their statement.

Also on 28/06/2023 an amount of R10 000.00 was paid.

I sent an email requesting that they deposit back the overpaid amount of R5 805,79 on 07/07/2023. I was advised by a consultant by the name of Manqoba that my refund will take 7 to 21 to be refunded.

I submitted POP as requested. I also submitted my banking details and supporting documents.

I am on the 18th day, without any tangible feedback ever since then.

I had a cellphone contract with telkom , I lost the phone and failed to pay they ended up handed over my case to vvm. They phoned me trying to arranged but was in and out in hospital sometimes not getting paid so I couldn't right when I get people to settle for my acc I could called vvm maybe 7 times daily asking for a settlement everything was hard to an extent I had to say I will no longer pay for that acc they then replied and sent the settlement I asked for the discount I qualified for 30% discount that's where my big challenge started the acc the gave us declined the money I called again and again till it expired I asked again for the discount they sent the same acc that decline money I phoned them request another acc but they couldn't give me saying that the only acc they are using till now it expired again and they said I will no longer get discount as if it was my fault for the wrong acc I am so stressed and tired of asking for something that I am helpless in I'm very much disappointed on vvm with the poor service they are not supposed to be dealing with people with such attitude I'm stuck can't pay but willing to pay but experience nonsense each n every time of the day I've got proof of every communication between us calls and emails .

I tried to obtain a settlement from VVM on an RCS debt they were collecting on. They only provided a settlement because I requested one. Two days later, I agreed and asked for a formal settlement letter to which they replied that the 6 June was date it was valid until and there was no longer a settlement discount. Nowhere in their communication did they give me a date it had to be paid by, and they themselves said they would have to issue a settlement letter. When I agreed on the amount and asked for the letter, they told me I could no longer have the discount? This is unethical and questionable business practise and I would like to lodge a formal complaint.

On the 15th may I received a call from an agent saying vvm has not received my payment of r450 for end april... They gave me the managers email to send pop which I did... I first attached a screenshot then they requested a bank statement I then did this via email... I've been sending emails and even called back but I am getting no response and now i'm receiving sms stating my account is in default and I have to make payment immediately... On my bank statement you can clearly see the monies were paid on the 27th april which was a public holiday... My reference number is also visible just below... I've been emailing the manager but I got no response... I was promised that they would call me back but nobody has done that... The agent was also a bit evasive when I asked to speak to the manager that's not responding to my mails... She told me the manager has other work to focus on... If this is what you call customer service then your agents and manager needs training in fact you should employ people with experience not anybody that does not take pride in what they are doing! Up until now I haven't heard anything... Do you now expect me to make a double payment? Also I haven't missed one payment yet!

Had an acount with telkom mmy last installment was on 23march. 2023,on the 30 of March recieed an sms from VVm saying I owed them, when am asking them what happened they say they don't know the got the invoice from telkom when am calling telkom they say my balance is R.0.VVm keep sending sms I am very worried they gonna deduct again this month end can't you guys call telkom and ask about this account again you can't collect for something you can't explain. Phumela Sikhikhi my ID no [protected] my e-mail is [protected]@gmail.com... You are making my life miserable

Vodacom was handed over to VVM about the 5 Aug 2022.Various phone calls and promises to send statement .To see what is actually been paid.Under the impression it was paid up to date. Up to date nothing has been send through.I did receive a email with limited information about a settlement but is falls under your spam folder and you don't always go to that side(without a date and the communications they provide you can't get into the system or wait for a few days no answer.when you phone them about it they tell you system error)

They kept hassling me for around 8k without telling me how they got to that figure, I kept asking for a breakdown, but NEVER got it. Eventually, quite a nice lady phoned in December and said I would get 45% off if I paid before Dec 31.

I paid half on the spot and the balance on Dec 31 BUT what they gave me was 43% seriously? I sent an email with the first payment asking about 43% they phoned me 4 days later and asked why I hadn't paid... then she checked and said oh we did receive the first payment, so I asked why no one replied to my email, again (for the 2nd time) I was told she would speak to her supervisor and someone would call me.

Now 7 Jan 23, last payment was made on the 31st.
Still no calls, no emails - we got your money, no you won't hear from us - ever!
Have you heard of a little thing called customer service?

My Vodacom account was handed over to VVM a few months ago. VVM failed to communicate with me until I had to contact Vodacom to ask what's going on and how I can settle the account. I was in arrears for about 6 months and a default was listed on my name.

VVM offered Me a settlement discount and I decided to take up the offer only to find out the agent never allocated the offer to me on the system and I had to continue paying until another discount was given. Beginning Nov a 35% discount was given to me and I once again took up the offer, I called thrice to make sure the discount was loaded onto my profile. I was told I would receive a settlement letter and balance would he adjusted Immediately (this was a lie). I paid the balance in full on 25th Nov (before due date) and immediately sent proof of payment. After numerous calls, I was told I need to wait 21 working days for the settlement. I was not informed of this long time frame when the discount was offered to me! Why must I wait that long, when VVM is quick to request payment from others but we have to wait that long for our own settlement letter. It's a simple letter and why was the balance not adjusted immediately like they said it would be? It's ridiculous that I have to fight just for a letter and balance adjustment after it was offered to me.

I was handed over to VVM .we made arrangements with them I paid month .but I kept receiving the message stating I was still owing the initial amount . I tried calling them they referred to MTN .I called MTN and MTN also referred to VVM . All I want is a settlement amount . I ended up paying R3200 instead of the R2120 that I'm owing still no communication from either MTN or VVM .

I have settled the account, my RCS account and I'm still waiting for the settlement statement, I have maid the payment of R450 on the 20/09/2022. The lady who call said she will send me a settlement letter and she also gave me a password to open that letter since then I never got anything, and I've been calling and calling asking for that letter but I didn't get help.

On the 07th of October 2022 I wrote an email to [protected]@vvm.c.za email address to resend of forward my paid up letter they sent to me o. 23rd of November 2021. They relpy to my emails that they need reference number which I included in my email as a subject. I sent again another email explaining why I need it to be forwarded or resend, they ask for my ID number and I've been phoning you guys a lot I've been send to this side and that side and the your people are rude.They want to send me to homechoice while I don't have anything to do with a homechoice.

I’ve been paying my Game account every month and every time the statement comes it doesn’t change or keeps increasing by R1000 every month I sent emails for updated statements and no one replies I have not seen a statement since May 2022

They will be on me for payments but don’t help you with statements or no one contacts you I’ve been trying to get hold of VVM for about a year.

My Ackermans account was handed over to vvm,I had been loyaly paying my monthly installments until 23 July 2022 when I settled the account.

I received no feedback from vvm to acknowledge my payment since they used to call frequently before. On 30 September I called and spoke to an Emmanuel requesting for my paid up letter, and he assured that it will be emailed to me within 3 hours on that particular day.up until today I have not received such an email.

Now I have another collection agency calling me and harassing me with regard to the same account,my details on my credit beroue shows that I'm in areas with the same account whereas I settled it 2 months ago and it's now affecting my credit score.

I need my paid up letter and my name cleared,I owe no one. I have met my end of my bargain.can vvm please do the same.this is frustrating as I use money to call you and you don't fulfill your promises.

Mtn handed me over to Vvm due to non payment, however I have made the necessary payments of R250 per month to Vvm from Jan2021 to Oct 2021. I requested a paid up letter in Nov 21 but never received it phoned again in Jan22 but still never received the letter. Staff at Vvm claims to have emailed it to me multiple times but I have not received any emails. On Wed 5th of Oct 22 another debt company called me stating that they have received my case from mtn and they want to help me settle my debt of R3000. How? Cause I already paid Vvm the R2400 that I owed MTN..

My name is Mokgatle Reuben Khuduge, I reside at 118 Bellavista Road, Turfontein West Johannesburg 2190.

On 26th day of August 2022, I settled my debt to the value of R1195.00 with Truworths Store through

VVM Attorneys.

Surprisingly, my name is still appearing in the Credit Bureau.

On the 6th day of August 2022, I settled my debt to the value of R5, 370.00 with Makro Store through Norton Lambrianos Attorneys.

To my surprise, my name is still appearing in the Credit Bureau.

I have made applications for loand and credit cards which were all declined because of being unfairly listed.

The above debts were incurred because of an international social outcry of Covid-19.

I want my name to be cleared from all Credit Bureau sothat I can be able to go on with my life.

I hope that the information I have given will answer your questions.

Yours Sincerely

Reuben Khuduge

I've recently settled my Game Rcs account. 1stly I was informed that it will take 7 working days to get my settlement letter. On the 6th day I called to confirm if things are still according to what I was told, it turns out I should wait another 5 days OR MORE depending on the BACKLOG.

Today is the 3rd day of the 5 days, lol, I'm 1stly told that my account is not settled, and the after explaining how I made a settlement, it's only then the lady realises a settlement request was sent from their side. I am then told that it will take 21 working days to get the settlement letter 😒, and then I asked whether the letter will be before or after the 21st, the agent shouts at me and drops the call on me. I still had 2 more questions to ask 🤷🏽‍♂️.

The lady was rude

2 internal issues VVM needs to resolve; incompetency and unprofessional staff!