Munnik Basson Dagama
Reviews and Complaints

I have sent numerous email to MBD for paid up letter of handed over accounts from Phone choice.

These account have been paid up for over 8 months and due to the fact that I cannot get these letters I can also not get off debt review.

Debt Rescue has also attempted to get these letters over the past months and we have not received any response.

I would so appreciate to be done with this issue.

MBD keeps registering missed payments and outstanding amounts with credit bureaus under my name/profile.

The accounts they claim I owe them money for were part of my debt review and I received paid up letter/account closure letters for them. Since February Ive been trying to get them to stop doing this and correct the information, however they ignore all requests - The same goes for the credit bureaus who put a 20 day hold on my profile every time I dispute the information, then fixes it - and then a few days later allows MBD to do this again.

The accounts were closed in actual fact in 2020 and thus missed payments for 3 years seriously impacts my score - This in return has prevented me from getting a lease for a apartment, finance for a car and ultimately cost me 2 job opportunities. I should also mention that this debt with MBD dates back to 2015 and they should not be allowed to collect on it regardless of debt review.

Johanna Immelman

Email : [protected]@gmail.com

I settled my standerd bank credit card in June, that was handed over to you after I was under debt review. On my credit score it doesn't show any payments I made for the last few years. Not me or my debt counsellors can get hold of you to get my paid up letter. If I missed one payment you would not stop harassing me but now that I have settled my account I can't get hold of you. I settled my direct axis and my Absa vehicle finance debt in a week their attorneys sent me and debt counsellors my paid up letter. This is exactly the type of service that gives Standerd Bank such a bad name and why many people choose other banks . What an excuse of an business is this! standerd bank should seriously review you service.

I have been paying my monthly amount but everyday I receive a call to harrassment me all day long. They also charge me for collection fee. As far as I am concerned this is illegal and unconstitutional, not to mention unethical and daylight robbery.

I have complained to every dog and their body and no one does anything about this.

I am now resorting to going to the Magistrates court to open a criminal case of harassment.

I settled my Direct Axis loan on 12 January 2023 that is managed by MBD. I sent proof of payment and requested a paid up letter and to close the account. I have sent emails every week to follow up, contacted MBD weekly with absolutely no resolution. All management are busy and no one can take my call on trying to escalate this issue. New amounts have now appeared on the account and MBD calls me 3 times a day asking when I plan to pay.

They are quick to call for money however no reply to resolving my query and management just not interested in customers at all.

The company in question and their employees do not listen, do not make notes of discussions and have no right of harassing the public and do not respond to written communication. I receive calls outside office hours, which is also unprofessional and unacceptable. I have no contractual obligation towards this company and do not nor have I ever had the debt in question. I have on daily occasions explained that no. 1 they have bought a book that has prescribed and no. 2 there is no debt towards these companies in question and they need to go back to their clients.

MBD Attorneys has listed me on ITC to have debt towards MBD, which is incorrect and falsified as I have never had any arrangements or obligations towards your company and you are therefore in breached of legislation. I have sent through various disputes which have gone unheard or noticed. My attorney has sent them correspondence which has also not been responded, adhered or replied to. For further information contact me on a registered number not an unlisted number which is also against POPIA and RICA Act.

My details can be obtained by contacting me on inanda.[protected]@gmail.com or [protected].

Woolworths financial services was forced to honor the covid retrenchment claim of R4200 as directed by the ombudsman to the credit card account and the retrenchment claim was paid directly to the woolworths credit card. From my understanding woolworths sold the account to mbd to recover the funds. From emails from 2020 mbd has been ignoring my emails to close and/or update the account based on the retrenchment claim been paid directly to woolworths and the credit card account has been increasing in fees. The principle amount loaned to me from woolworths was 5000. This is unfair consumer practice for mbd to not be contacting me ever after many emails and calls and with correcting the balance and closing the account based on amounts above the retrenchment amount also paid directly to the credit provider woolworths financial services and mbd. This is appalling service from mbd. This account has further been sold to dmc and they harrasing me for payment yet payment has already been concluded. Please urgently resolve!

For two years now they're harassing and forcing me to make payment arrangement which I have explained to them on numerous occasions that I am not able to my any arrangement because of my employment status. I have lost everything. I do not even have a bank account anymore.

I am unemployed due to COVID in November 2020 and was not able to pay my two credit card accounts. I have communicated with the bank my situation, whereby they then handed me over to Munnik Basson Dagama.
They are the most unprofessional people I have dealt with. The keep on sending me treating letters/final notices and receiving phone calls by the hour every day.

I'm sending mails everyday to their office for two years now and not once have they knowledge my mails.
I only get final notices and treating letters to make arrangements for payments of else.
Summons were already issued last year and now they want to issue again, loading my accounts with unnecessary costs.

Regards

I have been harrassed for the past 12years by mbd regarding an "absa bought card. I got divorced from my husband in 2000 and returned the credit card to him being the primary account holder. I had a secondary card to use as his then wife. I have not spoken to my husband in 23years and have no interest as to his whereabouts and have no contact details.

I have been harrassed by mbd monthly via phonecalls and sms's for the past twelve years. My cell number having been illegally obtained as I changed my number after my divorce and twice since then... But yet mbd still illegally harrass me. I have told them the same thing over and over and over and over again on their"so-called recorded conversation" lines. I tell them the same thing over and over again and no-one seems to listen. Every month is is a new caller! From numbers ranging from cell numbers to numbers from cape town, port elizabeth, durban, pretoria and johannesburg

It is not my account... Pay attention. I have never had an absa account... I hate absa and standard - the two worst institutions in the world.

According to nelson mandela a number of years ago he stated in the government gazette that any personal bank account debts of older than five years were being written off! This account is totally inactive as far as I know and has not been used in 23 years!

Today I get an sms stating I owe r45974.84... Not my problem... Probably charges being added over 23years from making calls and sending sms messages to me. I have emailed, faxed and at the beginning 12years ago spoke to your staff and got confirmation that it was a mistake and would be corrected.

Stop harrassing me, stop calling me and delete me from your system.

I have no home, no job, no belongings, no car, no valuables or assets. I have been living in a homeless shelter for the past eight months and have a backpack of clothing to my name. Leave me the hell alone..

Go find my ex husband and get him to pay the 23year old bank account and see what response you get from him.

Lisa-anne fairley

Good day

I had a Sportscene account back in 2013 and it was handed over to MBD for collection. I then settled that account and a paid up letter was sent to me during that period.

I then went to Sportscene this year in 2023 to open an account and my application was declined.

I then called Sportscene customer care centre to find out why my application was declined, they then said Munnik Basson Dagama (MBD)Attorneys did not clear or update my name on the credit bureau.

So meaning it takes MBD more than 10 years to update a person's profile, please give me clarity because I'm so pisssed with this company

I had an ABSA credit card 5 years ago, upon which I defaulted. The account was subsequently handed over to the bank attorneys for collection. I then paid the account in full! For this I received a paid-up letter.

Along comes MBD, and for the past year they are trying their utmost to collect on the same account, which is now non-existant.

They always start off with you having to confirm your ID number. Honestly, how naive do they think I am? They are seriously underestimating my intelligence. My question always is; "Where did you get your information from"

And my response is always the following;"Please contact ABSA credit card division and verify the information".

What they are doing amounts to phishing under the guise of representing a legal entity. It has become common knowledge that these collection agencies work in cahoots, and sell or share credit defaulter's information amoungst themselves in order to beguile the naive and uninformed members of society.

Once you have divulged or/and confirmed your personal information, they treat it as if you have now declared an acknowledgement of debt. This now empowers them to collect such amounts as they deem fit even if you do not owe them a cent.

There are numerous cases of people paying off a non-exsting debt to these CROOKS over long periods of time. Even up to 20 years. I think this is completely unethical, and outright criminal!

Debit order on my savings account for R100pm was returned for November because I logged queries on double payments that was done from August 2022 to October 2022 and doesn't reflect on my statement. Agents are phoning me on a daily basis but no one can sort out my problem? WHY?

20/8/22 2x R100 on reference no [protected].

20/9/2022 2x R100

Reference no

[protected].

20/10/2022 2x R190

Reference no

[protected].

On 15/12/2022 was returned by myself until because its suppose as per arrangement to be debited on the 20th of every month.

I also sent emails but no feedback on that?

Please assist urgently.

MAV Pieterse

[protected].

Good day. I have been paying my MTN account through MBD when i call then to ask for my paid up letter they hang up my calls and its been months now and its affecting my credit score. The last time i asked the consultant why are they not updating my credit she said it only happen after the last payment which it takes 7 working days to reflect and i have done that and those days have lapsed. Since from there i keep checking my score still in the same position and MTN still reflecting as in arreas...The other consultant said i must call MTN and say what because there were the onces i was busy paying them. They must make all arrangement

Reference Number [protected]

I have paid my vodacom account finish on 8 September 2022 and till today 26 September 2022 I am still waiting on my paid up letter when ever I phone i get a different storie according to Vodacom they havent received a request for the discount from MBD I am frustrated as I have been waiting for more than 14 working days fr this letter i Requested to speak to a manager they gave me a number if Lindiwe Ndlovu [protected] the number is just ringing. I need this matter to be addressed as a matter of Urgency I really fell like reporting this to the ombud this is very poor client services

I was contacted on 27 May 2021 informing me that MBD have taken over the outstanding debt on a Std Bank credit card. I have contacted MBD numerous times requesting a Statement of Account, but to date nothing has been sent to me.

We agreed upon my account getting debited on the 1st of every month, but this apparently means nothing to this company as they will just debit your account on whichever date pleases them. They debited my account this morning (22 April 2022) leaving me now in a situation where there are no funds available for other debit orders set in place before month end.

Try contact them about this is a useless waste of airtime as they just don't care and when asked for a supervisor or manager, a number is given that goes straight to voicemail.

I believe that them not adhering to the agreed upon date as a breach of contract!

Their lack of response and concern leaves one wondering if they will even notify the clients when the debt has been paid in full and will they just keep debiting your account.

The lack of a Statement of Account is incredibly concerning as one has no idea of what amount is still outstanding.

I believe this company to be unethical and exploiting the hardships of many clients in these already treacherous times.

Good day

I paid an account that was handed over to Munnik Basson, and have been requesting for the last 2 years the statement showing my payments as i have bank statements backing me up with this.

No one in that office has not send or phoned me once.

My account in return was handed over to another attorneys and has given me final notice.

This was completely out of my control as my account was settled with MBD.

I need help regarding this ASAP!

Regards

please give me my paid up letter as agreed.

Good day,

Your office is calling me every week, I have sent many emails, I've told them over the phone numerous times that I am under sequestration, the letter from my attorney also mentions that they need to contact her for queries. Still they keep phoning me.

Ref [protected]

L E Niemand

SBSA PL acc

On a daily basis, I get calls and SMS's and they don't want to stop even though I have assured them I have never had a CAPITEC account that they always send to me as a reference ([protected]). This is pure harassment and it's very disturbing, I can no longer conduct my business in peace!

This has been happening for almost a year now and I thought they would have stopped by now!