Munnik Basson Dagama
Reviews and Complaints

I was informed by Standard Bank this morning that MBD bought my debt from the bank in May. My last statement I received from Standard Bank was in May.
Since then I have made R10 000 in payments and on numerous occations I have asked MBD to send me an updated statement of which I have nothing received.
i have made numerous calls to them and ask to speak to a manager, they keep saying there is no manager that can speak to me.
i find it illegal that I am not being able myself the view the status of this account via a statement.
They have also harrased me constantly to sign a debit order of which I refuse as I have been paying my monthly installement direct into Standard Bank

where can I lodge an ombudsman complaint?

Mbd deduct money from my uncle's account regarding a credit card debt with an amount of r17, 964.80. I have a letter to confirm that the said amount was settled in full at the end of october 2018. I stopped the debit order at the end of july 2020 and ask mbd for a refund. Now they wanted bank statements from my uncle for every installment made. This will be 47 statements x r65 per statement, total of r3.055.00!
If their accounting systems was up to date, then the debit order was supposed to stop at the end of october 2018, because the debt was settled! Why should he now submit the statements? He is a pensioner that only receive a little bit of money every month. I have to help him pay his electricity bill, to help him. If he pay now r3, 055.00 for the statements, how can he buy food and medication? He is almost permanent on oxygen and have to pay for it. I really feel that mbd should refund my uncle as soon as possible. We have already gave them a full list of all the payments as well as all the documentation needed to refund him. It is really unfair to expect from a pensioner to pay because mbd's accounting is not up to date. I see that they also not paid over the amount to the credit card department.
There are so many complaints against mbd that I do not understand why they are not investigated by government.
Please assist us. Thank you betsie

I've settled the account truworths account on the 28th August and already sent proof of payment. However no one is getting back to me with rathers to paid up letter

Ive have been harassed by Munnik Basson Dagama Debt Collection department simply because the cellphone number that belongs to me for the past 10 years has been allocated to Ms Siphiwe Magdelene Hlatshwayo on there system.
I have engaged with there offices but unfortunately their customer service dept is not even trained to handle anything other any a call for payment.

As per a discussion with the customer care, if they mark the number as incorrect and do not replace the number with the correct one. They will still send out the same communication for payment. That is so unprofessional.

Why cant they go to Transunion and find out what is the persons correct number. Keep sending an sms to the wrong person will not get the account paid any faster. If this is your business surely you have thought about these type of situations.

This is to bring to your attention that I had an account with Sportscene, I have since settled the account but MBD has furnished me with the paid up letter. My Name is Siyabulela Bantwini
my ID number I [protected]

Please contact me at [protected]

I have settled my account in March already. I have been sending emails with proof of payment and request for a settlement letter for more than a month now. I get read receipts but absolutely no response. I think they steel money and they are dishonest. I had 3 phone calls at the end of April from rude consultants wanting money. Sure there will be interest in a month if nobody made an effort to close the account and do their job properly. I cannot understand why banks use them if they offer such bad service. If you read their reviews on Hallo Peter and even just search complaints you find a lot of people that is going through the same. Why are they still in business?

Hi im Lerato Mokhelele cell no [protected] I am very hurt and disappointed by the company called MBD as they have been deducting a R1000.00 since last 11/2019 to date 20/04/2020 however I have paid R24500 to settle direct axis account into Mbd standard bank account using the ref no that was written on the statement emailed to me by them (MBD) then I have emailed them the proof of payment requesting for direct axis account cleared and sent me a paid up letter with no response I tried to call with no answer. I need help as they were able to call when they needed to make arrangements and they were so patience to get that done today I need this to resolved they are failing me.in the first place I was never happy with their service but because I wanted to clear my name I just doing what they wanted. now im the one wanting to clear my name they doing hide & seek. please help my email address is [protected]@fnb.co.za. for your response.

I've received a call from one of your agents Ashley. I must say stinking attitude. Call happened at 07:48, call recording should be available. It's something to be a collector, but if she wants to make things personal, she has my address.

And to Thabang, I know my obligations and responsibilities, don't need a reminder. My motto is, if you haven't gone through that thing in life, don't give advice, don't judge. Shut up, unless you know what tomorrow holds.

Your agents responsibility is to carry the mandate of collecting whether successful or not. But if they want to make it personal, they should have at least walked a mile in my shoes.

Should they need to discuss further, I'm available at my address. Also if they need customer service, and professionalism training, I'm available at no cost. I don't appreciate incompetence and arrogance calling me so early in the morning in front of my kids

From: Bongani Mthimunye
Sent: Thursday, March 12, 2020 5:36 PM
To: [protected]@mbdinc.co.za
Cc: Bongani Mthimunye
Subject: FW: REQUEST FOR MBD'S BANKING DETAILS IN RELATION TO MY ACCOUNT

This is the 4th request I am making
So please send me your banking details ASAP

Please provide me with your banking details so that I can start paying for my debt please please

Bongani Mthimunye | Service Desk Analyst | Information Technology

Mobile: [protected] | Phone: +[protected] | E-Mail: [protected]@flysaa.com
Airways Park32 Jones RoadOR Tambo ComplexKempton Park- Johannesburg- SOUTH AFRICA

From: Bongani Mthimunye
Sent: Tuesday, January 7, 2020 4:55 PM
To: [protected]@mbdinc.co.za; [protected]@mbdinc.co.za
Cc: Bongani Mthimunye
Subject: RE: REQUEST FOR MBD'S BANKING DETAILS IN RELATION TO MY ACCOUNT

This is the 3rd request
So please send me your banking details ASAP

Bongani Mthimunye | Service Desk Analyst | Information Technology

Mobile: [protected] | Phone: +[protected] | E-Mail: [protected]@flysaa.com
Airways Park32 Jones RoadOR Tambo ComplexKempton Park- Johannesburg- SOUTH AFRICA

From: Bongani Mthimunye
Sent: Sunday, December 29, 2019 6:56 PM
To: [protected]@mbdinc.co.za
Cc: Bongani Mthimunye
Subject: FW: REQUEST FOR MBD'S BANKING DETAILS IN RELATION TO MY ACCOUNT

Good day ADMIN this is the 2nd request I am making to you in relation to the below email that I sent you

Please provide me with banking details so that I can start paying for my debt please please

Bongani Mthimunye | Service Desk Analyst | SAA Service Desk

Phone: +[protected] | E-Mail: [protected]@flysaa.com

Room 302, Floor 3, Block C, Airways Park, OR Tambo International- Johannesburg- SOUTH AFRICA

From: Bongani Mthimunye
Sent: Monday, November 25, 2019 5:23 PM
To: [protected]@mbdinc.co.za
Cc: Bongani Mthimunye
Subject: REQUEST FOR MBD'S BANKING DETAILS IN RELATION TO MY ACCOUNT

Good day ADMIN

My details are as below:

Name: Bongani C. Mthimunye
ID No: [protected]
Mobile Number: [protected]
Email address: [protected]@flysaa.com

I hereby write this letter / email requesting for your banking details as I have an account Woolworths Stores (amount of R3785.00) and apparently they have handed my account to your Company
So can I please have your banking details so I can start paying it off, last week I spoke to one of your Agents there (by the name of Candice) and she promised that she was going to send me an email containing all your details and an SMS on my mobile with all your banking details,
Till today I am still waiting, please be advise that I don't like to debit order process because at some point you'll find that there's no funds on my bank account and the debit bounces causes another unnecessary debt on me

Please please please send me your banking details and my reference number so that I can start paying

Regards

Bongani Mthimunye | Service Desk Analyst | SAA Service Desk

Phone: +[protected] | E-Mail: [protected]@flysaa.com

Room 302, Floor 3, Block C, Airways Park, OR Tambo International- Johannesburg- SOUTH AFRICA

DSTV phone me because i am a client for almost 18 years and say i have been chosen to upgrade from dual view to explorer and free fitment.
Then dstv deduct R954 or something a month of my account and after months
without notice i realise 2Xamounts of R119 is R238 taken off for on air.
I stop my debit order. After 2 months they start to sms i owe them money.
I phone about 15 times and ask them i need the recording where i agree
to them to deduct of the money of my bank account. I phone again on
19/11/2019 and ask again and Warren Nair advise me that he will find out from his manager to get hold of the recording. Nothing happen and MBD solutions keep sending emails threathen me to pay or they will blacklist
me. I know my rights and i need to here the telephone recording before i will pay them. This is unfair to me because on air is not doing their work and not getting back to me now there is interest and cost involved and if you phone to solve the problem even with on air the people working there
is very rude. My name is Johan Hammann [protected] / please help with this problem

I've never experienced such pathetic service, it's almost like and feels like someone is spitting on your face.

Carol the supervisor at MBD call centre, I may not know how or what Cateria you use to choose supervisors but she is not it. I called in today after i had paid my sattlement arrangement of R625, i was told that my account was in arrears for R209, of which I then made the arrangement to pay same day again, I payed R210 witj the easy payment i was given and I asked the consultant if that was bit and no more surprises? I was told NO after paying this amount you are cleared, and will send you a paid up letter and send to ITC to clear you.

To my surprise when I call today I'm told I have arrears i have arrears of 18c like really now? When i asked why, the consultant went to ask Carol the supervisor - and Carol said to her to tell me, no its just a technical arror it will be cleared. O then said to the consultant to call her I need to speak to her, she was reluctant, and wasn't even embarrassed to say "tell him I'm going to a meeting" and I was hearing all this conversation over the phone - how rude, pathetic, I'll mannered and unprofessional is this lady. I'm disgusted - my credit report is hanging on a threat and all she can do is lie? This is unacceptable behaviour, MBD can't treat us like we rubbish and don't exist.

I'm 100% sure she did not rectifier this error of 18c nor sent a recommendation to send a paid up letter. It's disgusting it feels like someone peed on my food.

Kindly help

BK Maphosa
[protected]

This is unbelievable. Constantly we receive calls, threats and bad mouth from these agents i had to stop all my debit orders re fraud that was committed on my bank account, this was explained to everyone that phoned me. I send emails and request after request to assist me with the bank details in order to make payment till the investigation in my account was done but all i get is thread after thread. Try and explain this... Impossible, they don't listen. My wife answered my phone a few times when I was unable to-do, thats even worse, no name no contact dep ... Nothing... They will just put the phone down without any information, rude and unprofessional...please get this people training in client services because they have no idea how to speak to people. They treat you like a criminal...,
This is getting out of hand.
You can contact me at this email .. [protected]@gmail.com. My full details will be send to you, or will i have the same excuse that agents give to me. We dont send emails...

I had a Vodacom bill which was in mass dispute with Vodacom and hence was not being paid for some time because I was incredibly unsatisfied with their invoice and had been waiting for an itemized statement. No amount of phonecalls or visits to Vodacom resolved my problem. And believe me I did try to resolve it with absolutely no assistance whatsoever from Vodacom to do so. It was when Vodacom made front page news about so many customers purchasing data and it would appear as having been successful but then it wouldn't activate. So the bill was handed to these MUNNIK scammers who phoned me non-stop and on a recorded phonecall said that they would reduce the account R 1900 odd (which increased due to accumulating interest) to R 1800 and on a payment plan of R 200 a month till covered. I proceeded to do that and have paid the R 1800 and can produce proof thereof but daily they still send threatening messages and consistently call from different numbers. When I completely lose it with them and tell them to check their facts and update their system and listen to recorded phonecalls they are either incredibly confused and can't even back up the enquiry about payment... or on 2 occasions they just put the phone down.
Please can somebody assist with this! It is pure harassment and I see there are multiple complaints online.
Thank you

The client had been under Debt Review since, 2013, and has paid every single month. The EDCON account was paid up 20/2/1018. We have attached the original COB, Original proposal, and all proof of payments. Please contact me should you need any additional information. Regards Debt Comfort

This has been e-mailed at least 15 times between myself and my debt counsellor. Counted at least 48 sms between 15/06/2019 - 25/20/2019, (not the deleted ones and the ones on the old phone). I have tried to block more than 20 numbers. Being called and harassed at work at least 2 to 3 times on some days. Even my colleagues know when your rude employees phone.

Don't get me started on the staff!

My debt counsellor has left numerous messages and have tried to call numerous people to speak to... I don't owe you or Edcon anything. PLEASE STOP HARASSING ME. Send me a settlement letter and stop wasting your time and money. Stop wasting my time and stop harassing me at work! Please, this is enough. Get me of your system please.

I am just mending my credit score and you are making it impossible to fix!

Good day,

I would like to lodge a complain about one of you consultants LEBO MASEKO.
This is the 3rd time now the lady has called me and was rude to me. She is rude and constantly spoke over me, I even advised her that she is speaking over me but did not care as to my concerns.
there a few of your consultants calling me and even after advising them i din not want to deal with MDB still continue to.
I did advise LEBO MASEKO that i will be taking the query to hello peter however she dint seemed concerned that i was.
I want a call from my manager and i would appreciate MDB TO NEVER CALL ME AGAIN OR I WILL BE TAKING THIS FURTHER.

MBD represent themselves as a debt collection agency, and in the course of their business sent text messages to the purported debt defaulter. In this specific instance, the debt defaulter fraudulently gave the mobile number of his former partner as a form of revenge.

Despite being contacted on numerous occasions, MBD have continued to send threatening SMS messages to the lady concerned.

On the 8th August, I personally contacted MBD's call centre and requested that they cease and desist. Since that time, MBD have seen fit to assume I am the defaulter, and are now sending me these threatening messages. (see attached photo's for verification)

As MBD pass themselves off as a collection agency, it is expected of them that they actually research the matter, and ensure that they are targeting the actual defaulter.

Herewith text of my emails to MBD, excluding messages submitted via their web page:

I refer to my email to yourselves, dated yesterday, 14th August 2019.

TO BE CLEAR: I do not now, nor have I ever held, opened or applied to open an account with Cell C.

I therefore wish to make it known that you are welcome to start legal proceedings against me. Should you do so, let it be known that I shall launch civil proceedings against MBD.

Please see attached screenshot of the SMS sent by MBD to myself at 13:56 today.

Your urgent response requested.

Kind regards

Jim Page

From: Jim Page
Sent: Tuesday, August 13, 2019 15:15
To: '[protected]@mbdinc.co.za'
Subject: cease and desist

Good day - I spoke to one of your call centre operators last week on Thursday, (a lady by the name of Lizeka), and requested that MBD desist from texting my partner, Ms Christine Horsley, regarding the matter (your reference [protected]). She has been receiving these messages for some months now, and considers this harassment.

Following my conversation, I am now receiving the same threatening text message - screenshot below.

I submitted a request via your contact page yesterday, requesting confirmation of receipt, which is to date outstanding.

For your information and records, neither myself nor Ms Horsley are in any way party to the matter with Cell C. The party concerned has been fraudulently passing Ms. Horsley's details in a number of instances, and is the subject of a restraining order.

I suggest that you employ the resources of your legal department to trace and ensure that the party concerned is held accountable.

Kind regards

Jim Page

Good day. in 2017 i was called by MBD about my Fochini account. we came to an agrement that i must pay aroung R9200 for my account to be settled and cleared.

I have called them on numerous times. its now 2 years later and i still dont get my settlement letter. i phoned them a week ago and they said they must now first discuss it with Fochini after we came to the agreement 2 years ago. in the meantime i have been handed over by Fochini to another lawayer Called DMC. my account with them is standing on over R8000 again after i paid my acount up.

Is there anyone that can help me on this, coz this is outrageous and unacceptable.

Good day, my name is Anebelle Van Zyl, ID [protected], from Eastern Cape, SA...I am under administration, which order was emailed numerous times to MBD Attorneys as proof. Consultants are very rude and very annoying and REFUSE to understand when I tell them NOT TO PHONE ME AT WORK as I am not allowed to receive calls on the works landline and that they should contact me on my cell which I know is on their system...I now had enough of the consultants from MBD...should I get another call from ANYONE at MBD I will lay a legal complaint against MBD...JR Bester Attorneys can be contacted regarding my admin order NOT ME.
Also I expect feedback from MBD regarding the above via my email [protected]@gmail.com

on the 4th june 2019, My ex boyfriend & I signed a letter addressed to MBD under ref nr [protected] requesting them to stop all debit orders currently being debited to my FNB account as the debt is not in my name but in my ex boyfriends name (which he made at standard bank of which MBD took over) & I was paying the monthly amount of R300.00 on his behalf. In the letter I clearly stated that the debt is not mine & that they should persue the matter with the correct creditor (my ex boyfriend) stating within the letter his contact details of which he acknowledged & signed this letter along with myself. I emailed this letter to MBD on the 10th June 2019 9H53am,

Then I recvd an sms on the 25th June 2019 stating that my bank account is being tracked from the 25th June 2019. I then called MBD & spoke to a Lesley on the 25th June 2019 thereafter I emailed Lesley to his email address thereafter: LesleyM@mbd.co.za where therin I clearly stated that I was not the person responsible for this account to be paid that if any debit orders are debited to my account that I would take legal action against them.

On the 26th June 2019, (today) an amount of R300.00 was debited off my bank account. I will be going to the bank to dispiute, stop & reverse this debit order of R300.00.

What should I do to let them know that I am not the responsible person liable to pay the standard bank loan? I was assisting my ex boyfriend to pay this account.
Please advise. Pls find screenshots/photos of the correspondence as described above. my tel [protected]

Reverse my debit order asap!
ID; [protected]

Good day Ms Hussain,

I have made an enquiry with FNB Branches, Contact Centre and your offices regarding an amount of R 5830 debited from my bank account on 26 April 2019.

I have spoken to consultants and finally yourself on Friday 26 April and it was said that I would receive with confirmation of refund but no refund was received as yet.

I have made an arrangement to pay the card for an amount of R750, 00 on a monthly basis, however the entire amount of R5830 was debited from my bank account without notice.

I request that this please be finalized and refunded as soon as possible and our arrangement honored as I have bills to pay which are resulting in late payment.

Please respond to my email or contact me with confirmation as I require the funds very urgently as I have other bills to pay and am now short of funds to do so.