Hyundai
Reviews and Complaints

I bought a Brand new hyundai i20 from a dealership in pretoria. Just after 1000km the car started to over heat and I also realised when I needed to use my fog lights it wasn't working either.
I took it in for repairs but no one wants to tell me why it's over heating so new.
I am very unhappy and dissappointed that this is happening to a new car with so little millage on,
WHATS GOING TO HAPPEN AT 10 000KM

My girlfriend was in a accident in December 2009 the 20th today she still has not got her car back from panelbeaters as they are awaiting parts from Hyundai which is totally unacceptable what kind of business are you running, or is it a case of Africa not being important enough as how can the whole of South Africa not have parts for such a popular make of car.

This will be taken up further if i do not can response asap and assistance with this.

Regards
Frustrated

Dear Sir,

i have taken one hyundai verna car. at the time of booking they have committed me the exchange bonus of rs-10000/-.i have submitted all the relevant documents inconnection with the exchange bonus.but the dealer (Super parts Faridabad ) till not give me the exchange bonus and there is no response from their part last two years(14-1-08).several times i have complaint it with the customer care, but no response.my new hyundai verna car number is HR -29 T -1038 .
Please resolve my problem As soon as possible.

--
Baldev Alawalpur (Advocate)
State President
Youth Indian National Lokdal
Haryana
[protected], [protected]

Summary:
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If you are thinking of buying from or dealing with w m couper ltd. (coupers), st. albans... just don't! here's my sorry experience to share with you all. i'm sorry it is a long read but I thought posting the full details here may help others stay away from this dealership from hell. stay away from coupers!

Below is the letter I wrote to hyundai uk customer service on 02/03/2010 with regard to the appalling customer service my wife and I received when trying to buy a new hyundai i30 from the w m couper ltd. hyundai dealership in st. albans, uk. not only did the sales people not honour their agreed deal but the managing director (mr paul kendall) loves the sound of his own voice and thinks he can bully and lecture people into buying from them. my new car was waiting outside to be collected just minutes away when mr paul kendall decided to open his big mouth and show me how he could shove both his feet into it! stupid idiot lost out big time.

In conclusion, I kindly remind people to please always remember that you are the customer and you can choose which people or dealership has treated you well enough to deserve your hard-earned money and business. stay away from coupers!

My letter of complaint to hyundai uk customer services (in full):
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Dear ms moore,

Thank you for your support and understanding during our phone conversation earlier this afternoon with regard to the dreadful customer service I and my wife have experienced at the w. m. couper ltd. hyundai dealer in st. albans. I appreciate you giving me your contact details and so I would like to make a formal complaint about what my wife and I have been put through by the salesman (gavin hunt) and managing director (paul kendall) at coupers ltd. I would be grateful if you would allow me a moment of your time in reading this email about our experience in trying to purchase one of your hyundai cars.

I was looking into purchasing a new car for my wife, either an i10 or i30 through the government scrappage scheme for our trusty little vauxhallcorsa which has served our family incredibly well from new with barely a hick-up for over more than 16 years of wonderful reliable service. I test drove the i10 and at a later date my wife and I test drove the i30. at no time during both these test drives did the salesmen (gavin hunt or paul kendall) at coupers genuinely try to tell us about the cars many good features. instead they pretty much just sat looking bored in the car while we drove, making the situation for my wife and I very awkward in such quiet 'gloom' company when we were there excited (at first) to be purchasing a new car. I have no doubt you and hyundai will agree with me that buying a new car should be a much more enjoyable and fun experience for your customers. I dread to think what hyundai hq will think of our experience after putting such effort and spending millions and millions of pounds on their marketing and advertising to promote a positive image of hyundai cars, when you have 'gloomy & bored-looking' salemen like some of those at coupers to showcase their product to us your customers. if our poor experience ended with these test drives, I would not be writing this email to you as I imagine any salesman can have a bad day or two and maybe we were just unlucky. my wife was not pleased with the poor customer service as you can imagine and refused to have anything more to do with this dealership.

I decided to give coupers the benefit of doubt and eventually agreed with gavin hunt to purchase an i30 comfort 1.4 petrol 5dr in metallic blue, my wife's favourite colour. I paid the £500 deposit and negotiated and agreed with gavin that on delivery I could pay upto a further £2000 with my credit card to spread the payment due to the slightly tight financial circumstances we were in at the time and the remainder as cash/debit card. the car was to be delivered on 1st march 2010.

On monday 22 february I sent an email to gavin hunt asking him to confirm the documentation I needed to bring down to the dealership when collecting the car and also highlighted that the car had very rusty brake discs and asked whether those could be checked/cleaned up before I collected the car. I have received no reply to my email to this date. concerned that the car may not be ready for me on monday 1st march, I phoned coupers on saturday 27 february only to to told gavin was not in over the weekend and they couldn't give me a status on the car but would check. I waited almost to the days end without a call from them and so called back and spoke to paul kendall. he said he had checked and the car could be collected on monday morning. I then tried to confirm with him my agreement with gavin, to make sure all was still as agreed. mr kendall suddenly refused point blank the credit card payment part of my agreement with gavin and insisted all the remaining money be paid in cash/debit means. this came as a total surprise and shock to me and I kindly asked him to discuss this with his salesman gavin as it was not as we agreed. he plainly said 'I know my salesmen don't and wouldn't say that' and refused my request for him to consult with his colleague to confirm what his salesman agreed with me the customer. I stated my surprise and told mr kendall the difficult situation his salesman and he now left me in, on a saturday evening with the banks being closed already, sunday the next day and me needing to 'find' another £2000 cash in my account for monday morning to ensure I could collect the car without any further issues. mr kendall said that was not his problem and shockingly lost his temper and threatened to not sell me the car as I apparently did not meet his high expectations as a customer and could not see a good relationship with him. mr kendall should learn to contain his emotions and realise I was only trying to buy a car, not enter into any form of lifelong civil partnership of the automotive kind.

This morning tuesday 2nd march 2010, I went to coupers. I was asked into mr kendall's office, whereupon mr kendall openly declared how my wife and I had mistreated his salesman and himself and how much effort they had gone into preparing the car for us and how little money they got out of the deal (stating something like £480 of which some £180 or so would go to registering the vehicle) how they cleaned the car and how I should be thankful they even gave us free mats, and how we should be grateful for all the kindness and effort they had done for us. his demeanour was as though I was a vagrant and had trespassed on his turf and was begging for bread. I was totally appalled at his total disrespect for a genuinely quiet and collected series of discussions my wife and I have tried to have with them both. however, when he criticised my wife for having mistreated gavin it was beyond any tasteless joke by any measure. it was utterly ridiculous and insulting. the mere fact that my wife is chinese and about half the size of gavin may give you some light to the truth of the matter here and the absurdity and shameless direction of it all. there was absolutely no grounds or reason for a personal attack, for what should in all respects simply be about a purchase of a new car and nothing more. there is no way I am going to let anyone bring either my name or my wife into disrepute, especially mr kendall with virtually all of his points being incorrect or inaccurately skewed in perspective to how things actually proceeded in reality. here are the reasons why.

Mr kendall's argument falls apart completely if even a child is asked the question about expecting a clean car when you buy a new car. why should I be grateful to get a clean car when I am buying a brand new one from a dealer? surely, the whole point of a customer buying a new car is that it is clean and new! it is of course the reason why people pay new car prices, for the few times in their lives they get ownership of a brand new car, to be the first to drive it and enjoy it. if I wanted a dirty car maybe smelling of damp or animals, I would have asked! an unbelievable and utterly stupid remark from mr kendall.

As regard another point, I calmly stated I have no idea of how much he and the dealership make on selling a car, and nor was it my job to know such figures. ms moore, I ask of you to ask anyone on the street to tell me if they know how much a salesman makes on a car sale. all my wife and I asked were simple clear questions about the car price to try and get a deal we were happy with, all of which undertaken in calm and collected discussions, with not a single raised voice of any kind at any time. you, hyundai hq and the coupers dealership may freely review the cctv recordings at coupers and if you or they find any evidence to support their line of argument in any way what-so-ever then I will openly offer my sincere apology.

Mr kendall's view that I should be happy and satisfied that they were giving me free mats was an absurd misinterpretation on his and his staff's side. during an early phone conversation I said that another hyundai dealership (slightly further away) was offering to include free mats in a deal with me. I asked another salesman (ian mann, as gavin was unavailable that day) if coupers could match the offer to secure my business but was refused outright. so the phone conversation ended and I was about to pursue the deal with the other dealership, when not 20 seconds later the same salesman from coupers called me back at home having suddenly realised he lost out on a deal over basic mats. mr kendall is free to check his company's phone records for two conversations with me within a space of seconds if he has doubts on the facts I present to you ms moore.

Grateful for the kindness and effort they have gone to for me? they are in the business of selling cars and we asked to buy a car. what unusual thing did we ask for, a singsong dance? a meal at the ritz? a further ridiculous remark. obviously mr kendall and some of his team are bored of selling hyundai cars and it clearly shows which is one small reason for me unfortunately writing to you as a potential customer. ms moore, if I were at hyundai hq I would be very welcome to hear how poorly coupers are portraying hyundai cars to the public. the millions and millions of pounds spent by hyundai hq on marketing and advertising deserves much better sales people to show their product in the best light and ensure the customer not only is excited to buy a hyundai car but hopefully returns to buy more in the furture and recommends the brand positively to friends and family. there is only one way I will be spreading the word of my experience at coupers, and i'm sure you know that already unfortunately.

Ms moore, I am sure you will be aware of the following, but I write it in the slight chance that mr kendall and those at coupers will take a minute to read this email. mcdonald's has a policy that if a customer complains about the food in any way, they take the customer seriously and often it is the restaurant manager who comes and offers the customer either a complete replacement of the product or refund - no questions asked even if the chubby kid has taken twenty bites out of the burger already! a professional management approach like this is one of the reasons why mcdonald's is a world famous seriously professional organisation of franchises. mcdonald's knows that if you keep a customer happy, they will return again and again, but if you disrespect them or lie to them even just once, then you will not only lose them forever, but you will lose their family too and their children also years down the line. as for coupers, I have no-doubt mr kendall as md could learn a lesson or two about customer etiquette and respect, because he has shown little to no such respect to customers such as me and my wife, and has single-handedly done a great job battering the image of coupers and much more importantly for you and hyundai hq continues to seriously damage the well-respected image and name of hyundai, who should be concerned at what is going on at coupers.

Ms moore, it should not come as any surprise to you that I was not going to accept such shocking and appalling behaviour from any person, especially not from mr kendall who apparently is the md at coupers and who was completely out of line to accuse and disrespect my wife personally for no reason other than his totally incorrect and misinformed version of the events. I had no wish to pursue the matter any further and requested a complete cancellation of my contract with coupers and immediate refund of my deposit. if anything, this process was relatively pain-free to my surprise and I can only assume this was so maybe because coupers are more familiar with customers cancelling and walking out on them than driving out happily excited.

I cannot bare to imagine what the future 'relations' might have had in store for me and my wife with coupers if this is how we have been treated when we were customers ready to pay our good hard-earned money to buy a new car. imagine if something went wrong with the car later and what then would have been in store for us talking about getting repairs done?! if willingly paying big money was this painful and horrendous, then it beggers belief what damage coupers is doing to the image of hyundai. mr kendall and some of his sales staff with poor memories (i. e. gavin) of what they agreed with their customers might want to take note that customers like myself and my wife do have a choice!

Mr paul kendall's lack of even the very basic standards of professionalism or the reasons for his hostile language were shocking to say the least. as for mr kendall's comments and ill accusations towards my wife these were and remain completely unforgiveable and which I write this email to you ms moore to try and seek action on. I ask you ms moore if you would be gracious enough to discuss with your colleagues at hyundai hq the conduct of mr kendall towards me and my wife. at the very least, I expect a full and sincere written and verbal apology from mr kendall.

Ms moore, I will draw this email to a close with some good news. before I could leave coupers, by far and away the most dreadful dealership I have ever experienced from any car dealers, I had to reinstate my car insurance back to our lovely little red reliable corsa which was happily waiting for me outside. additionally, I phoned mr spencer summers at all electric garages in kidderminster (another hyundai dealership, and I have copied this email to mr summers also) and told him briefly of my experience at coupers. I would like to take this opportunity to tell you that mr summers has been nothing but well spoken, considerate and helpful to me in the various conversations I have had with him recently and it pleases me greatly to let you know that I placed my order for a new i30 with him this afternoon while I was still in the dealership from hell.

Ms moore, I would like to take this opportunity to thank you sincerely for your understanding during our phone conversation earlier this afternoon and for taking your time in reading this email. I apologise if it has been a long read, but I wished you to hear the full details and the seriousness of the matter so that you may draw your conclusions openly. if you require any further details or copies of any documents which may be helpful to you, then please do feel free to let me know. I would be grateful to hear your thoughts and those of your colleagues at hyundai hq regarding this matter and especially that of the conduct of mr kendall.

I look forward to hearing from you soon.

Kind regards,
Mr turan

Very poor service with dsc irresponsible people

I have faced very bad experience with dsc hyundai. They promised to deliver my i10 on jan 2nd but because of various reason I got delivered on jan 5th. We asked for delivery at home and I got a call around 10.00 am that the driver has started from the showroom and I have received my car at around 5.00 pm. With extra 100km more than what I saw in the showroom.

When I went for the first service, they stolen my daughter dvd. When I complaint to the supversior kumar
He told me that it was my mistake to keep the dvd in the car.

The interesting fact is the senior management is very poor in handling customer complaint no wonder the people below them are thieves and irresponsible people.

i have recieved a job offer for Hyundai Automobile, UK for the post of Assistant Manager-Business Development, I want to know is it fake or not? pls help me

I had booked one i 10 magna 1. 2 on 22nd feb 2010 from himgiri cars pvt. Ltd. At durgapuri branch. The sales executive named garuav told the rate and all discount and told us that if we made the payment of rs. 90000 / - then after the budget same prices will be applicable. But now he changed his word on told us that you have to pay the additional 20000 / - as prices for mentioned model raised by 20000 / - . That person mr. Garuav behaving like a cheter. If hundai hiring that kind of fraud dealer and staff then that is very bad experience for a customer. I will not recomande any body for buying cars from hundai as they people cheted us and saying for cancellation you have to pay 3000 / - as cancellation and you will get your refeund with in 20 days.

This kind of behavaiour reflects the immage of hundai sales and services.

I bought a new Hyundai Sonata in part because of its supposedly excellent warranty. But after the recent snowfall in DC, the little motor for my windshield wipers jammed up. Took it to the dealer. They said the damage was caused by the snow, so it was not covered by the warranty.
Turns out if any problem with the car can be said to be caused by something, the warranty doesn't cover it. Given that just about everything is caused by something else, the warranty is less useful than toilet paper. I'm going to take them to small claims court and will keep you posted on how it proceeds.

I had a warranty claim that was approved:
It was agreed with the dealer, that I would take the car in to have all the things that were rusted, replaced, when I had a gap at work

When I called in december, to make an appointment, I was told all the parts had been sold and fitted on other cars, it has now taken them 3 months to come back with this reply:

Good day cecily

I have spoken to warranty manager and this is the feedback from her. She mentioned that there are a few appointments that you did not adhere to. The rust on the tow bar, bulbar and bolts are not covered by warranty due to the fact that it is accessories and you have to take it up with the dealer.

She cannot comment on the fact that you mentioned that ruan and the guys at hyundai culemborg sold your stuff and that you mentioned it is fraud.

The vehicle is out of warranty and unless there are proof that the dealers never took care of the rust on the brakes, then there is nothing more that she can do.

According to the service history available from the system the rust, related to the brakes has never been mentioned.

Regards

Heleen smit
Hyundai customer care service agent
138 van riebeek avenue
Edenvale 1609
[protected] (Tel no)
[protected] (Tel no)
[protected] (Fax to e-mail)

This was the letter I posted on their complaints again in jan:

Monday, january 18, 2010

This is an urgent matter:
I would like someone to contact me with regards to a warranty that was approved last year and when I phoned
When I spoke to ruan from paardenisland in august I said I would call him, when I was ready, as I was leaving for jhb, plus the road works would make it impossible because of deadlines for my work commitments for a project, I was and still am working 6-6
When I called at beginning of dec the agent to have the parts fitted he informed me, that he had used the parts on other cars. He said he had left a message on my phone, which is a complete lie, as I don’t have voice mail
Not once did anyone, advise me about dates, or did I ever see or sign that claim
I then went into a dealer, as I am not allowed to make any personal calls at the office, they put me through to the claims department, where they confirmed that in june/july 2009, they had paid out the claim.
I did do another on line email, which you never replied:
If I don’t get any response, I will go to the complaints board, plus the motor board, and show them what this car looks like, with only 41 000 klms
The billbars, I actually paid cash for, and there for ruan, had no right to sell them, or the tow bar. I see this as theft and fraud
Regards
Cecily enslin (Stronge maiden name)
Instrumentation design specialist
Intergraph smartplant instrumentation ver 8
Cape town refinery
Chevron south africa (Pty) limited
P. O. Box 13, milnerton, cape. 7435
Plattekloof road, milnerton, cape. 7441
[protected]@chevron.com

Cell 27+[protected] / [protected]
Direct +[protected]
………………………………………………………………………………………………………………………………………………………………….
This was part of that original message, that the claim was approved after an inspection with ruan:

Next complaint’s - very serious

This I did bring to the attention when I took my car in for its 30klms service st your midrand dealer

While I was living in durban, I took my car to umhlanga rocks, because there was a noise coming from the back wheels, mainly first thing in the morning, but because it didn’t make the noise with the technician, and I might add, that he didn’t even bother to put the car up to have a look!

I noticed that the back wheel drums, brakes, brake calipers were rusting
So when I took the car in, I bought this matter to their attention

On collecting the car, they informed me, that they didn’t have the stuff to clean the rust!

And nothing had been done about the windscreen!

I moved to cape town, a week later.
The rust has now got really bad, to the stage that it is affecting the braking. The car pulls when I brake.

Yesterday, I noticed that everything on this car is rusting

Exhaust

Tow bar

All the bolts that hold the billbars on

I find this totally unacceptable for a car, that only has 33 000klms, and that cost me r230 000

Apart from the good services, when I purchased the car, every dealership that has had anything to do with this car, has given bad service

My first service at umhlanga rocks, left grease on the seats, and when I complained, they neither apologized or offered to clean them

I have also herd an advert on 94.7, hyundai advertizing that their cars have their own brand of windscreens, apparently stronger than the normal brand.
Very interesting!

I would really appreciate some feed back on the windscreen and especially the rust

Regards

Cecily enslin

[protected]

Dear sir,
I have visited hyundai dealer i. e modi hyundai, thane on 24th january, 2010 and got back the vehicle on 25th january 2010, I have mentioned that my front suspension is making noise and it should be rectified but when I took the vehicle I asked him whether it was solved the services adviser said yes it is being resolved.

but when I drove my vehicle back home which is 35 km away from the services station i. e. kalyan, I found that the problem is still their and it is not rectified. as I have to leave for haridwar I thought I would give the complaint once I am back. so now iam back and I have provided you all the details.

While I was away I received calls from modi hyundai thane to confirm whether I was satisfied I said no and once I would be back on 17th februry, 2010 pls contact me for the same but after waiting for almost 5 days no response from them.

So please arrange somebody from service centre to take my vehicle as I have no time left to go again and again 35 kms away to get it rectified as I have already in formed them. now I want as it is in warranty period the front suspension to be replaced sothat this problem should be nullified for ever.

My vehicle details are as follows
Name :manvi ramtarya
Reg dt:02/04/2009
Ch no:malam51cr9m287369
E no:g4la9m110372
Address:flat no 1403 14th floor building no c02 madhav sankalp khadakpada chowk kalyan west
Regn no:mh05 aj 7288
Model no I 10 hyundai gl 1.2 magna e3
Card sl no [protected].

Please get it is resolved otherwise I have to go to consumer forum
Thanks
Regrds
Manvi ramtarya
[protected]

I took my hyundai tuscon for a service. R8500.00 later after a major service. 4 days after this my car engine blew up. The hose from the water tank to the engine was brittle. They never checked this at the service 4 days earlier, and now expect me to pay for shoddy workmanship. Please help

Sir,

1. refer to invoice number vz20091434 dated 18 jan 10, from delivery / order dealer no. s5208 from sri jayalakshmi automotives pvt ltd.

2. your sales executive had take my tr on the name of bheemarasetty tulasi gayathri, where as all my loan documents are processed on my maidin's name madeti tulasi gayathri's... he did this with out consulting the finance executive.

3. due to this my permenant registration got stuck up... and they are making me to run from bank to showroom to rto office... but till now my vehicle registration has done yet

4. kindly tell ur executives to resolve this issue at the earliest otherwise take your vehicle back and refund my amount.. so that I can buy another from other company who doesn't bother their customers for their mistakes...

Thanking you

Bheemarasetty tulasi gayathri

I purchased Hyundai i20 CRDi on 5th August 2009. Since day one I have been having multiple problems with the car: -

1) It started with a noise I used to get inside the car. Went to the service center at Jakkasandra multiple times and at last it was found to emanate from the rear view mirror inside the car and was fixed.

2) I have been having multiple problems with the steering. The steering used to make noise on going over un-even roads. Again for this I went to the jakkasandra service center multiple times. They tried make some patch up here and there with the steering but ended up making the steering very stiff and also the car started pulling me to the left. I was asked to go to multiple service centers (Seshadripuram and Yeshwanthapur) service center to get this problem fixed. The Yeshwantpur service center guys told me that they have replaced my steering rack with that of a new test drive vehicle. Even after this change I was still getting some noise from the steering and had to again go to the service center to get that fixed. Still my steering pulls me to the left.

3) I keep getting noise from the navigator seat belt buckle. They neither have fixed it since 6 months nor have to agreed to replace the part.

I have gone to the service center atleast 20 times (I have the documentation as proof) and yet my steering still pulls me to the left and I still get multiple noise inside the cabin. I am going through extream mental agony for facing these issues after paying 8.2 Lakhs for this car. I have not decided to approach the consumer forum hoping to get justice.

I am the owner of a 2005 atos. I recently needed to purchase a new key as the old one had become worn and would not function properly anymore. I went to the hyundai agency in Bellville, Cape Town where I had purchased the car.I was told by them to buy a key from them and take it to a locksmith to be cut, then bring car and key to them to have the key programmed to my car, s computer. I duly did as instructed and after keeping my car the entire day at their workshop I was then told they were unable to program the new key and suddenly I must now buy a whole new computer for the car! As I am a pensioner I find this most unacceptable, car computers costing what they do. Is this a typical problem with hyundai cars or could something else be done to help my situation?

Regards
Ben de Waal

I went to the Hyundai dealer in Roodepoort Westgate on the 11th of November 2009. I selected a Hyundai Matrix color light grey 2006 model. I was phoned the Monday that my loan was approved and that I can get the car the next afternoon. Upon getting to the dealer I was told by Jannie Schoeman the sales man that the car that I selected was sold to another person as well on the same day and he already picked up the vehicle. I was told by Jannie that the Hyundai Matrix that I have now is a better deal and it is a later model. But when I saw the car after signing the contract and it had a lot of scratches and dents on the body. I spoke to Jannie about it and he said he will arrange for the car to be fixed.

I drove the car home that afternoon and only drove it again on the 13th of November going to the airport. Half way there the brake light and ABS light came on with a loud ping sound. I phoned the dealer the next day to speak to Jannie but was told he was ill. I left a message for him to phone me and I also told the lady at the switchboard the problem and she promised to give him the message, Jannie up to this day never got back to me. I took the car back on the Monday and I showed the manager all the problems and told him about the lights and sound its making while driving. I also told them that the car shutters when I brake.

The car was with Hyundai for 2 weeks where they had to repair the body work and also do a service as there was no service book or record of any services done on the vehicle. They also had to fix the problem I had with the car.

Gerald told me it was the hand brake therefore the light and abs light came on with the sound and he said they had fix the problem.

Needless to say the problem was not solved and I the spoke to Theo Van der Walt.
I also phoned Gerald one day driving home from work and I held my phone so he could listen to the sound. I was told that I am driving with the hand brake on and I said no I am not and then he told me that my door is open where my reply to him was I am driving on the highway and my door is not open.

I phoned Theo again and he said I must take the vehicle back so they can see what the problem was. I took the car back on the 21st of December and was again told that it was the hand break that is causing the problem I told Carno that they have looked at the hand break when I first took the car back. He said they will have to take the car apart to see what the problem was. I took the car and phoned Theo when I got home I told him that I was not happy with the fact that I have to drive up and down because they don’t know what the problem was. I also said to him that I have spoken to the bank a few times and that they said he can give me another car. He said that he will look into it and will phone me back.

Theo never phoned me and I phoned him again on the 28th of December and he told me to give him some time because he is busy dealing with the bank and that he is going to give me another car. He also told me that it is a Hyundai Assent 2007 model and it is blue in color. He even phoned the bank for a settlement amount. This is the reason I have not taken the car back because he said he will trade the matrix with another car.

Theo now claims that he never told me that he has another car and that I asked him to find out from the bank for a settlement amount so I can trade the car in. This is not true and he is lying to the bank to cover up.

I would like for somebody to please go through their books to see if there was a car he promised me. I am sure that when a car is on the floor that the car is booked on their system and who is telling the truth

I would like for a replacement car that I choose or that the contract be cancelled. I think it fair that should a technician go out to inspect the vehicle that Hyundai carry the cost because the bank and they are aware of the problem from day one.

Julie Duvenhage
[protected]

My husband and I went into Victoria Hyundai in about September looking to see if we could trade in our car for a CUV...after three weeks of mistakes and errors we were asked to come down to sign the papers at a specific time...we ended up waiting over 2 hours for our appointment and then getting rushed through the entire process in about 15 minutes...no chance to confirm things or ask questions nothing...we had been very specific that we wanted to stay very close to our original payments on the car we were trading in which were $175 every two weeks...well we are paying $309 every two weeks...

Well now my husband was recently hit by a car and has been unable to work since november 30th 2009...well as a result our household income has dropped significantly and we are not going to be able to pull off the car payments at the current amount for much longer...well not if we want to pay our rent, bills oh and eat and feed our 2 kids.

SO I thought perhaps we could maybe look at refinancing or trading in for a less expensive car. I phone and talk to one of the finance guys (Cole) and he says they can help and so we make an appointment and we go down...he takes our info and passes us off to a sales guy who spends less than 10 minutes with us...walks away for about 5 and comes back and asks if we would be interested in 2 cars?!?!?!?! We say no and he comes back with well there is nothing we can do. Done finished, bye bye now. ?

They spent three weeks working with us to get us into the thing and now they expect me to believe that they can do nothing to help us get a better rate or into a cheaper car...and he expected me to believe that after I watched him go get a coffee drink the coffee and then come back and tell me he can do nothing...no-more like he doesn't want to...OH wait...they already got your money so now they don't care anymore...nevermind that they screwed up the paperwork...badly...as in our life insurance got canceled cuz they had my husbands age off by about 50 years...and then they have the wrong address on the papers, oh and then when something went wrong with a car that had 125km ( and I don't mean thousand) on it they didn't give a crap...the service department rocked on that issue thank goodness...but as far as I am concerned I wouldn't suggest to someone i despised to buy a car from Victoria Hyundai.

Prior to this I had sent an email to the company head office in Canada to complain about the lack of service and was told I could expect to hear from someone at Victoria Hyundai...never heard from them...am in fact going to be sending another email regarding this issue.

Worst service department I have seen, incompetent mechanics that cause more problems than they fix. I was happy with my Hyundai until I took my vehicle in for routine maintenance and several times I have been burned. They have caused multiple problems I did not experience until it was serviced by them and they do not correct the issues they have caused. I will not bring my vehicle to Humble Hyundai for servicing again and would not in clear consciousness recommend this place to anyone.

This initially occurred in December of 2009 and is still unresolved. As a result of getting 'scheduled maintenance'. Within the last year I have had two water pumps replaced due to them being supposedly defective after getting the anti-freeze flushed and now my car misfires after getting fuel injection maintenance. I bought the car new in 2008 and had absolutely no real issues until servicing.

They admitted to the problem and were able to duplicate the misfiring when test driving it but informed me the problem was too sporadic and was not 'detected by the diagnostic computer'. Also they stated they would not 'just start replacing parts because it would cost the dealership money and they cannot determine the problem. My car is still under warranty and they acknowledge a problem with misfiring but told me I will have to wait for it to degrade to the point it throws a check engine light.
Meaning their mechanics and 'engineer' are too incompetent to fix it. As I said they were no problems with this vehicle until they did ‘maintenance’ on it causing two water pump replacements and now an unresolved misfiring issue.

I regret taking my car to Humble Hyundai for 'routine maintenance' paying them my hard earned money to create problems that did not exist.

Hyundai is a good company but I would not advise servicing your vehicle at Humble Hyundai or North Freeway Hyundai since they are connected. The engineer was sent from North Freeway Hyundai and obviously they are more concerned with looking good on the books cost wise, then taking care to correct an unnecessary problem they have created my expense.

Dear

I bought Hyundai i10 from M R Hyundai Sahibabad Ghaziabad, from begging I am facing lots of problems and I am so disappointed with Hyundai dealers. when I saw lots of complaints on complaints board web side I will not ever advice Hyundai care to any one .Till now I your dealer cant able to solve my problem Ex –they cant able to hand over me my RC from last 4 months, My car doing missing on patrol from 3 months they have no solution . Really there are lots of problem which I can’t right to you right now.

But I want say to you one satisfied customer make one thousand satisfied customer and one unsatisfied can make 1 lakhs unsatisfied customer.

Thanks

Regards
Amit K.C
[protected]

I purchase a brand new Hyundai Sonato in 2004. At around 59, 000 miles the airbag light came on . I took it to the place of purchase for repair. They said it was a sensor. Well I had to take it back 5 more times for the same problem and each time I leave the light came back on. Well on the 7 time they said the system needed changing under my seat and the light wont come on again. Well its on again and now they are giving me the run around because my car has 101, 000 miles. Are there anyone else with this problem? I went on one website and there were people who has the same problem and I do not remember the site. Lets get together and do something about it. [protected]

Dr bhupender kaur wasu consultant: kamineni city centre abids

Mbbs (osm) fcgp frcp [lon] by appt :between 2pm - 5pm

child & adolescent cell # [protected]

Clinical pschologist [u. k] e-mail: [protected]@yahoo.com

Dear sir/ madam

we have brought your i20 car in 28th aug 09 from talwar hyundai banjarhills hyd. we liked the car so much which that we brought one more car I 10 from talwar hyundai sp road on 31st dec 09. the car engine # g4hg9m856036 and the chassis # malam51br9m425558*h the t/r is ap10tltr3175. this I 10 has been drove for 69 kms in 4 days and it just refused to move from a very busy road tank band on 4th jan 10 at 2.30pm and the helpline was called they found fault with the battery and they help me take my car to the battery shop where I was given a service battery and told that the alternator was not functioning and they said that the battery would work for a day only. after work while returning back at 6pm 4th jan 10 I again got stuck again at police control room near fathamaidan as my car refuse to move after the help of traffic police I could move my car to safe zone.

and again the helpline called they took the car to workshop and found that the alternate fuse was faulty for which I paid the amount of rs 140/- it is not the money but my fear is i’m face many more problems in future I want you to pls do the needful so that I do not face such again.

and the sorry state is that I still drive my 10 yrs old maruthi 800 for long drive as i'm sure that it will not stop midway.

i’ am 53 yrs old female doctor by profession and have been driving since last 35yrs but never faced such a problem kindly do the needful

Dr bhupender kaur