WageWorks
Reviews and Complaints

These folks administer a benefit card for our large company. If time is money, the benefit from this company is well negated and will cost you time. They are completely incompetent and provide little help in resolving claims which are based on YOUR money that you have deposited. I've had medical benefit cards before that didn't require any follow up - pay for the service, move along. NOT HERE! With WageWorks, you pay for the service, move along and months later get notified they need a receipt. Track it down, send to them 3-4X and the don't acknowledge or fix! Get another medical/dental treatment, use the card and start all over, except this time they freeze your account (again, YOUR MONEY!). Joke of company - DO NOT USE if can avoid.

This is truly the worst company I have ever dealt with, and that is no exaggeration. Pre-tax dollars to fund your out-of-pocket medical expenses sounds great, right? Well, I thought so, too, until I experienced their utter incompetence. The fun begins when they request receipts for certain care received, claiming that what they have is not enough. They say the IRS guidelines are strict, and maybe so, but as a customer you have no idea what WageWorks will deem "approved" versus "denied." You submit said receipts, hoping and praying that they'll be approved. Sometimes, yes--sometimes, no--with no sensible explanation offered. Then you have to call them (good luck finding a phone number on their website--there isn't one--what a surprise. What kind of company purposefully tries to keep you from contacting them?) FYI--"Get Human" site lists this: [protected] (it works). Call the number, and guess what? You've arrived in Offshore Call Center Insanity. Someone for whom English is most decidedly a second language takes your call. Now it's "deer in the headlights" time as any question falling outside of their limited, scripted realm will leave them speechless, clueless, just guessing, or deliberately lying to you. If you like variety, you've got it--do as I recently did and call and speak to three different reps and get three different answers--all useless, of course. Bottom line is this company fights like mad to keep you from spending your own hard-earned money because it's in their best interest--they profit from it! What a demoralizing, exhausting experience--they should be thoroughly investigated and shut down if their practices don't change. Google" WageWorks" "horrible, " "nightmare, " "rip-off, " etc., and behold the legions of outraged, cheated customers these charlatans continue to leave in their wake.

On May 22 I sent my continuation of coverage to Wageworks Inc, COBRA Administration in Lexington, KY. On the form it is stated that "you are not required to send payment with your election forms. However, your coverage will not be reinstated until your payment is received. Therefore, in order to expedite payment of claims and/or verification of your coverage, please include payment through the end of the month." Since I wanted to be covered beginning June 1, I went ahead and included a check for the month of June. The cancelled check was in my bank account on May 31. About 2 weeks later I received the coupons beginning with the first payment for June. Since I paid for June already, I called customer service to confirm receipt of payment for June. They insisted that they had no record of receiving my payment and told me that since there was no "WageWork" stamp on the back that they could not confirm that they received it. The bank account number for the deposit is on the back of the check. I was on the phone for about an hour with several different people and did not get any positive feedback. Since the check was made out to WageWorks, Inc, I don't understand how anybody else could deposit a check into some other account. As far as I know, I am not covered for health insurance for the month of June and I never received an e-mail, as I was told I would, with a case number assigned to my complaint. Someone deposited my check somewhere. The representative stated that the problem is probably that I sent the payment with the application to Lexington, KY and payments should be sent to Chicago. I didn't know that since I had not received the coupons yet. Also, I did not have the COBRA account number, so I wrote a memo on the bottom of the check with my group number that was associated with the company I worked for. It has been a week and I still don't know what to do about the money that they received and deny receiving it. I can't really afford to have ~$435.00 lost to someone in their company and told that there is nothing they can do about it. I am totally frustrated as a new customer to COBRA.

My wife left her five year job as an RH for IASIS Healthcare mid April of this year (2013). We have been trying to get the COBRA insurance coverage since then. Two weeks ago we sent in a payment of two month's premiums, about $1900. We have called them daily and have been told we had active insurance. No medical provider has been able to confirm this, so we haven't been able to see a doctor or get Rx's refilled. Today, WageWorks admitted they 'just faxed the information today' to Aetna. We were also told that since we were 'only paid through the middle of June' that our lack of payment may negatively affect our ability to get this insurance.

Short Version: Paid $1900 for insurance. Haven't gotten a single day of coverage for it. And daily lies from the customer representatives.

This is a complete SCAM and there's nothing we can do about it. How does this exist in our country?

My company unfortunately uses Wageworks. My old company used Aon Hewitt and Carewise, who are awesome! For medical care, I won't bore you all with the same complaints everyone else has (routine doc appts are denied because they need your entire medical history before approving the expense). But for dependent care, I have a great story for you.

My son missed the cutoff for PA schools to go to kindergarten by 19 days. As a result, he was forced to go to daycare. Since he already completed K-4 (considered preschool), I put him in the daycare's kindergarten program so that he wouldn't have to repeat the same material.

Keep in mind up to this point, I can't put him in public school, but don't want him in a baby class either. Wageworks won't pay me back the monthly fee since it's considered a private kindergarten program. Even though I explained the situation, and can show proof he is not old enough to attend public school, they still won't process my claim.

The best part of working with Wageworks is that their customer service representatives call me sir when I am a female, and can't understand what you are asking them without repeating it 50 times. So they are thiefs and they don't help.

Great job Wageworks, I hope you go out of business tomorrow.

Wage works is the flex card we use to pay deductibles, co-pays etc thru our company. However...complaints from 2010 and 2011 info which was requested, has been mailed in twice prior. Now they are submitting letters stating, they are going to file it as unpaid with our 2014 income tax! After spending much time on the phone, the reason for denial..."date paid was not in same year.'> however, an emergency surgery was performed in late November 2010..and was not billed until Jan 2011! so..how are we spposed to pay a bill, of which was not received, folowing suregery, not mailed to us until Jan of the following year? When you go in for emergency surgery, you do not pay anything the day of, which was the case...emergency appendectomy! billing happens later, at which time it was paid on time>>> unreal...and very harassing. We have mailed this info 2 times prior..with no resolve...and the phoine number on the letter they mailed to us, was completely incorrect as well, and after speaking with them, the info they requested on our letter, was not the same info they are asking for according to the person we spoke to on the phone. Something seriously needs to be done...we spoke to somone overseas, not in Wisconsin...total harassment on their part..

As another unsatisfied customer reported in March 2012, WageWorks is supposed to make it easier for you to get your commuter train pass every month and for less money since you get it taken out of your paycheck pretax dollar. You have time till 12th of each month to change/cancel your order. If for some reasons you were unable to use your monthly pass, WageWorks will credit your account for a future pass, at least I was left to believe this to be true. Because of unforeseen circumstances, I needed to cancel my monthly pass for October. I called customer service on 09/26, and was told that it was too late to cancel the order for October, and that I should not worry as my account will be credited. All I was supposed to do was to call them back in early November. So I called WageWorks today, the first person I got on line told me that there is nothing that can be done as my money is already gone. The second person I talked (supervisor) told me that I need to talk to MUNI and Caltrain to get my money back. The third person (general manager of the customer support?) told me I need to talk to Clipper (MUNI and Caltrain passes are "loaded" to Clipper card). So what is going on? I spent more than 2 hours on phone without getting a resolution. Are we talking about completely incompetent customer service or a scam? When I pointed out discrepancies and misguidance to the manager (the manager should be responsible for the action of his/her subordinates), all I got back was that I need to send a complaint letter to their Executive Escalation Team !?! Now I wonder should I forget those $185 I wasted on the unused monthly pass, or should I hire an attorney to represent me. The latter will definitely cost me more, but at least I will have a satisfaction of seeing WageWorks at court. Honestly, at this moment I do not care about money, but on principle.

As another unsatisfied customer reported in March 2012, WageWorks is supposed to make it easier for you to get your commuter train pass every month and for less money since you get it taken out of your paycheck pretax dollar. You have time till 12th of each month to change/cancel your order. If for some reasons you were unable to use your monthly pass, WageWorks will credit your account for a future pass, at least I was left to believe this to be true. Because of unforeseen circumstances, I needed to cancel my monthly pass for October. I called customer service on 09/24, and was told that it was too late to cancel the order for October, and that I should not worry as my account will be credited. All I was supposed to do was to call them back in early November. So I called WageWorks today, the first person I got on line told me that there is nothing that can be done as my money is already gone. The second person I talked (supervisor) told me that I need to talk to MUNI and Caltrain to get my money back. The third person (general manager of the customer support?) told me I need to talk to Clipper (MUNI and Caltrain passes are "loaded" to Clipper card). So what is going on? I spent more than 2 hours on phone without getting a resolution. Are we talking about completely incompetent customer service or a scam? When I pointed out discrepancies and misguidance to the manager (the manager should be responsible for the action of his/her subordinates), all I got back was that I need to send a complaint letter to their Executive Escalation Team !?! Now I wonder should I forget those $185 I wasted on the unused monthly pass, or should I hire an attorney to represent me. The latter will definitely cost me more, but at least I will have a satisfaction of seeing WageWorks at court. Honestly, at this moment I do not care about money, but on principle.

Wageworks customer service / processing / website SUCKS! It's incredible that this company with such poor service could go public. Nothing is more frustrating about my job, than having to deal with wageworks!

1. Customer Service - If customer service doesn't know the answer, say so. Don't waste my time. Don't tell me about your process, when it doesn't jive with what is actually happening. Is the rep wrong, or the processor? Don't tell me your processing dept will take care of it because the rep sent them an email, when it doesn't seem to do anything. Don't tell me you will follow-up and call me back, if you are not going to!

2. Processing - I only have 3 accounts. Transit. Parking, Dep Care Flex. Had 2 processing errors between Transit and Parking in the last 6 months. This screws up my cards as I am budgeting because I expect the funds to be on the right card when I need it, and it leads to overage charges. They keep telling me to fill in these damn Special Handling Forms, but they can't process it right. Then they take weeks to process it because they're "special". And I am still waiting for the fix to my last processing error (2 errors: wrong amount to wrong account), that wageworks keeps saying will be corrected "in a few days". Come on, it's been several weeks! It's not rocket science!

3. The new participant website really sucks. For all the special handling forms I have to fill in, and processing errors wageworks made, adjustments have to be made to my account. But the new website doesn't show these adjustments anywhere. How many people need to see all their claims and payments all on the same screen in gigantic font? Bring back the old version where I can look things up by account, including the adjustments! And there's no place on the website to provide feedback. Hence I'm complaining here!

I may not be able to convince my company to switch away from wageworks, but I can get my frustrations out on sites like these as often as needed. I am so sick of companies like Wageworks saying how important customer service is, but doing the opposite.

My husband and I signed up for our FSA account through his employer. We received our debit card and info from WageWorks. We used our card with a pharmacy with no problem. I recently used the remaining balance to pay off my fertility bill from a well known hospital using the debit card WageWorks provided. When I submitted 41 pages of info, including my hospital bill, Explanation of Benefits from my insurance company (who denied the claims, estimates provided by the hospital, and a copy of the credit card transaction, I was informed that WageWorks has denied my claim stating I did not provide the proper info. Seriously?! I sent you 41 pages of detailed info and my FSA was used towards a hospital bill. How much more info do you people need. Let alone you outsourced your call center and I can't understand the person I am trying to talk to.

Have called WageWorks customer service 6 times in the past 2 months. They took money from my paycheck each month, but cannot get the fund transferred to my commuter card. There were a card serial number issue at the beginning and it supposed to be corrected on their system after the first call. But after 2 months with more than 6 phone calls, including taking to a supervisor, they still cannot get their work fixed. My money is accumulating at WageWorks that I cannot reach, not mentioning that I have to take extra few minutes each day to pay my commute at the ticket booth. At the end, I decide to cancel my benefit to stop WageWorks from taking my money each month (they already took 3 months of money from my paycheck) and pray that I will not change job so I will still taking the public transportation and I will get a chance to use the sitting money if WageWorks can ever find a competent worker to get their job done.

These guys have no clue what they are doing. A few weeks ago my wallet was stolen and I had to replace my WageWorks credit card that I use to purchase my Metra monthly pass. First of all I was told it would take 3 - 4 weeks to get the replacement. Really? Do these guys make the plastic, magnetic strips and ink for the cards from scratch?

I asked how I get reimbursed for my out of pocket expense for purchasing it myself. I was told to fill out a form and fax it, which I did. The amount i claimed was $135 for the metra monthly pass. The amount in my account was $135.25. Yet, somehow, they denied it for insufficient funds.

I called their customer service guy, went through myriad online questions, eventually got to a person, who asked me many of the same questions. He had no clue why I had been denied, had nobody he could ask in a reasonable time, and I still have not received my money back.

They sell themselves to companies as a way of making the firm's and the employee's lives easier. In reality, they can't make anything easier. Run a customer service organization? No, these guys couldn't run a bath.

Wageworks terminated my COBRA as of March 31st though I have them cashing my checks for April and May (have proof of cashed check - and monies being withdrawn from my checking account).

Constantly asking for more verification and customer service and supervisors rude and grossly incompetent! Policies very confusing! Beware!

WageWorks did not appropriately advise on the fact that our son would not be eligible for reimbursement and that we would forfeit any child care reimbursement funds that we submitted after he turned 13. They also would not stop the account until we got approval form our instiution, which increased the funds that were lost. Shady organization and shady business practices. We will not use them in the future, and anyone who uses reimbursement accounts shoudl think twice bfeore doing so.

A huge percentage of my reimbursements are being held for further verification, meaning that I have to get more information from my doctor before it will be processed. I understand that there must be some checks and balances, but the percentage of verifications required make it more expensive to have the damned flex card. The little tax savings is obliterated by the scores of hours spent hunting down paperwork. The most irritating part is that I have a monthly visit with a doctor, and every month it is rejected. Then half my dental reimbursements are rejected, too. None of my colleagues at my company, nor peers at other firms have had so many reimbursements rejected. I hate WageWorks and I look forward to 2013 when I will withdraw from their crappy Flex program.

I work for a home health care agency called accentcare home health of ca, inc. They have this company wageworks to enroll online for health insurance and other benefits that the company offers. However I have applied for two consecutive years for my health insurance and dental plan and for two consecutive years wageworks suspiciously tells you that you have not applied and that you have not even used their computer system. What is so contradicting is that last year I have proof that from my check they have deducted the dental plan that I enrolled in.

This company paints a pretty picture of how using their services to have your transportation costs taken out of your check pre-taxed will save you a lot of money in the long run. What they fail to mention is the amount of rigamarole you have to go through to set it up and, even worse, to discontinue it.

In the last month, my public transportation needs have changed, so I called Wageworks and cancelled the benefit over a month ago. However, the money is still being taken out of my check. When I called to inquire about it, they said that yes, the benefit was cancelled, but I needed to contact payroll at my job who is still taking the money out. Now, I was led to believe that Wageworks takes care of all of this transportation benefit stuff, and the gentleman who I spoke to at Wageworks who cancelled my account said that I was "all set." No one told me that I then also had to contact my payroll person. How convenient. In addition to that, once you cancel the benefit, if you don't use all of the money that has been set aside, YOU LOSE IT. That's right, even though it's YOUR money, you lose it. There are NO refunds. What a scam! Don't bother with this company! It is WAY more trouble than what it's worth, and you will likely LOSE money!

I have four SmartTrip cards for the DC Metro. At no time when i was adding money to these cards was I told that the money was gone forever. I am moving to an area that has no transit that is associated with Wageworks. Wageworks will not refund money on my cards but will only credit them to a different transit system. This puts Wageworks high on the rip-off scale for me.