WageWorks
Reviews and Complaints

"We were unable to automatically verify one of your recent healthcare card transactions and now need you to submit an itemized receipt or explanation of benefits (EOB) to show you used your card to pay for an eligible expense. "

The usual...This time I had the audacity to use the card for a CT scan done by xx Diagnostic Imaging. What do they think I bought there? Doughnuts?

As mentioned by others, half the time if you submit a detailed receipt it is considered not acceptable. Really? A receipt from an anesthesiologist is not an acceptable medical expense?

There is a reason you there is no contact phone or address info on their website. I'm wondering if I could file a genuine harassment suit against them.

First off, obvious health charges such as "radiologist" are denied. Then when I send in supporting documentation, they deny as they say the documents faxed are "illegible" or other excuses.

I've gone round and round with the same charges, and now we are nearing the end of the year (This is September and I have been fooling around with this company since the Spring). I do not know if this will be sorted out before I lose my money at the end of the year. Also I have a charge from last year that they did not cover and now say it is too late. This is just a way to rip you off. Very unhappy with them!

Background: My company Pacific Gas & Electric (PG&E) moved to the wageworks to provide employe commuter benefits in Jan 2016. I am a regular Caltrain commuter. I enrolled on the wage works online platform (as instructed in the email). I also have an online account set up with the Clipper (Caltrain pass provider agency).

Issue: For 7 months (from January to July 2016) wageworks has deducted the Caltrain monthly pass amount ($190/month) from my paycheck. At the same time, Clipper also charged my personal credit card for the monthly pass amount. I only became aware of this issue of double charging in August. Since then I have since canceled both my WageWorks and Clipper card online monthly pass subscription.

Missing $1325 : I called both WageWorks and Clipper customer services when this issue of double charging came to my notice. Clipper has informed me that they have returned the monthly pass money back to the wageworks for the months they charged my personal credit card. Wageworks customer services has been more vague in their response. Their initial response was that they received no money back and I should go talk to clipper again. After dozen of phone calls and hours of waiting, they informed me that they received one time money back from Clipper ($190) in month of March. No money has been returned back by Clipper for any other months. It would take wageworks a really long time to provide me that one time credit back. Their excuses are internal red tape and different department being in charge of giving back the credit. And they will establish the communication with Clipper to see if they received any money back for other months.

They are doing too little, too late and I am really frustrated with the Wageworks customers services.

The person who compared Wageworks to clowns did a disservice to clowns everywhere. I made an honest mistake on my COBRA payment, twice making an online payment without paperwork in front of me and accidentally sending in short payment. All told, I was some $80 short. Rather than cancel dental or vision, which would have made up the difference, they canceled my health care. So I've been without health insurance and outside of any open enrollment for another company to pick up coverage. I was told I could appeal the decision and have done so, explaining my mistake and taking full culpability. I was told I would receive a decision in writing in 30 days. Well, it's day 29 and guess what? According to COBRA specialist, my case is "still pending." And I've been told by several "customer service" -- quotes used ironically -- that there is no way to reach the appeals department by phone. They have a fax machine, but no phone lines? My previous employer screwed over more than 100 of us in a series of misguided layoffs; who knew the biggest screw job was the company it had enlisted to handle our COBRA work.

i submitted 2 claims one for $40 and the other one for $60 in the beginning of July.
It was extremely difficult using the online feature to upload the receipts because according to the system " I wasn't enrolled during the time of service" which is false because I have been enrolled and using my card.
The claims got denied 3 times for the same thing and to make the story short I've called about 5 times and spoke with different agents.
The last time I was told that they would go ahead and process both claims and I should have the money within 5 business days.
It has been more than 7 days and I haven't received the money and when I log on to wageworks.com it shows that my claims have been denied.
This is absolutely horrible service and I'm very frustrated at the fact that although I keep calling nothing has been resolved.
I need a resolution ASAP.

I am writing this complaint in reference to an ongoing issue I have with Wage Works. I received services from a Dentist for a Root Canal. I used my Flexable spending Visa Card for the Transaction. About a Month later I get a rminder to submit a receipt. I submitted the invoice from the Dentist which listed my name, date of service, amount of service and the amount I paid with the card. The transaction was denied. I looked online and resubmitted the claim, it was denied again. I looked online and at that point I called the 800 number and was told that the Dentist Abbreviated the Type of Service and it needs to be spelled out. I gained another invoice from the Dentist and resubmitted the claim, the claim was denied again. I called the 800 number again and spoke with a supervisor who advised he will send a message to the claims depearment as all required information is listed on the claim. The claim was denied a 3rd, 4th, 5th and 6th time for no obvious reason. I am still having an issue with this company. If you value your employees and their health, you will choose another company to handle your employees personal health speanding and maintenance.

I am on the phone for the fourth time regarding the same issue. I used the Wageworks card to pay a medical bill that was from a previous insurance company (long story there). When I realized the mistake, I asked Wageworks how to fix it. First, I was given the wrong process. Then when I spoke to someone who had a modicum of intelligence I was told to submit a "substitute receipts" form. I provided ample receipts and even drafted a table to guide the ###s on the Wageworks end. Three months later and several long phone calls dealing with employees who not only are clearly outsourced, but they don't even understand their own processes and terminology. I even attempted to speak to a supervisor who was just as incompetent.

Finally, I gave up. I am just sending them a check for the error. Then I will submit the same receipts for reimbursement.

The employees of this company are undertrained and condescending. The website is lacking.

I've repeatedly contacted this company for various inconsistencies in their business practices and failures in their programs. They first told me that parking expenses related to doctor's visits were not reimbursable. Then, they make it nearly impossible to find the selection to submit a claim for parking expenses. Then, they rejected my claims for parking expenses that were clearly related to co-pays they had already paid on. Even with co-pays they first told me I would have to enter each and every copay over the course of the year (about 50) separately. This company should not be in business.

I had a very bad experience with the representative of Wage Works on February 18, 2016, call ended at 8:45am. Before I opened an account with Wage Works (Commuter Transit Account), I had a few questions. The Representative operator RhonnaMay sounded like an automatic answering robot because every time I asked her a question, there would be a long pause (about 10 seconds) before answering. Not only she was not knowledgeable, she didn’t want to answer my questions by staying quiet. I would say “Hello” thinking she hung up the phone.
I then asked to speak to another representative and she refused. She told me she cannot transfer my call to another rep. I did asked to speak to a supervisor, she told me she cannot transfer my call to a supervisor without an account. I then asked to get the supervisor and refused that too. She cannot get a supervisor if I did not have an account. I continue to ask for a supervisor, she would again stay quiet with a long pause and tell me the same thing over and over again.
It’s very frustrating to deal with a representative that cannot help you, it shows that customers is always wrong instead of right. This turned me off on opening an account. I can imagine how this company works if I really had a problem.
The Representative Rhonnamay, (if that’s her real name) is very unprofessional and has a lack of knowledge! I am very unsatisfied with this company! Thank god I didn’t open an account with them!

I sent in mileage reimbursement for the entire year of 2015. They tell me o the phone today that my PROOF of where I drove from (my home) to my various physician's offices is not enough; I now need to send in "maps". The very same travel summary with the proof but NO map was enough for them last year.

They also told me that an excel document showing my health insurance company's claim number, the doctor I saw, the date I saw him, my name, my birthdate AND the amount paid is not enough. Even though that's what their little website says is all the information they need, no, now I need to send in ALL of my EOBs.

Of course, I can't upload the EOBs because I can't get them small enough for their system to accept.

*I'm* the one who contributes to this healthcare savings account. I'm an attorney; I know how to provide proof, which I did, according to *the directions on their website.* This is the second year IN A ROW I have had trouble receiving reimbursement for money I am entitled to.

As everyone is saying, DO NOT fund this company! I have not spoken to one person that was from the USA. Everyone I have had the displeasure of talking to has been someone that does not understand a single word of English, moreover, cannot hold a conversation unless it is written in the script they are clearly reading from. At one point, I was actually training the representative on their own website. No matter what question you ask, they say the same thing over and over. There is no talking to a supervisor because they don't exist. Our money has been inaccessible for months and repeated attempts to clear this up with receipts has failed. We finally just paid our account back with a credit card and now they won't credit our account with that payment either so we are out another $225.00. We asked to speak to an English speaking American and were denied. Instead we sit here with this orange card that is absolutely useless. We will NEVER do this again. My husband works for the City of Houston as a Captain in the Houston Fire Academy and why the city was easily swayed to use this fraudulent company is beyond me. Clearly a little research would have made all the difference. I can only hope that people like me and the others that take action like this to complain publicly can make a change and put this company out of business. Help us help others! I'm an American and more importantly, I am a Texan! To the employees and owner of Wageworks, Don't mess with Texas!

I work for the NYC Dept of Education. When I set up my WageWorks account 4 years ago somehow I ended up having $90 deducted a month for a $54 MetroCard. Granted, this is my fault for not paying more attention to my deductions, but I vaguely remember something about them not having a card for the amount I wanted but having to deduct a certain amount and that it was no big deal, my money wouldn't be lost. I really don't remember too clearly because it was so long ago. Anyway, someone called me from HR and said that I have $1700 in excess and that I need to suspend the payroll deductions. I did this online. Then I get an email from WageWorks saying that they have received my order for more deductions in November (I suspended in September). I call them. They say they can't do it, I have to do it online. I try again. I call WageWorks to see if it's done. It's not. There's nothing they can do, I should call HR. Which I do. HR gives me another number for WageWorks. They tell me to call HR! Or the Transit Benefit Coordinator. I don't know who the ff# the Transit Benefit Coordinator is or if that person even exists. I am so frustrated. If I cancel, I lose everything I can't use in the next 90 days.

I'm another example of WageWorks keeping my money. I had a commuter account with my former employer. I made a claim to reimburse myself for parking expenses before I left employment based on the recommendation of my HR representative. The claim was denied. Customer service told me to re-submit the claim, which I did and which was denied as it was for the following month and I was no longer employed by that company at that time. Each agent and supervisor I spoke with had a different explanation of the rules but the answer I"m forced to live with is that I had to somehow have a crystal ball to know how much I was going to spend on parking the following month and submit it well in advance of incurring the expense. For something that's driven by IRS rules and regulations, this seems like an asinine way to "pay me back" for parking expenses! Documentation from my former employer states "If you have any Pay Me Back elections that have not yet been reimbursed, you have up to 180 days from the last day of the benefit month to submit your request for reimbursement", which seems reasonable to me. Apparently WageWorks doesn't agree and is forcing me to forfeit the money in my account which is two months of parking costs.

It's my money. I earned it. My employer blew its contract with the client, to whom I reported. My team and I had to vacate the office. We are being paid to wait at home for resolution. Therefore I no longer need to pay the monthly parking. Wageworks won't give it back to me, siting some IRS rule that supposedly prohibits the return of the monies. The fee will be "forfeited back to the employer". Really? The IRS allows the employer to keep my wages, and prohibits me from receiving them? They can cut me a check and take out the payroll taxes. I'm not buying it. I will file a wage claim--don't need a pricey lawyer for this. DO NOT USE WAGEWORKS COMMUTER EXPENSE PAY-ME-BACK "SERVICE". Their website is deceptive--you click on "cancel September parking" and they still deduct the fee. That's because you're supposed to also click "stop deductions". So, the "cancel September" button does absolutely nothing. When you click a button you intuit that the system will perform a function. This is intentional as far as I can tell. There's no pop-up or process flow PDF. My employers don't know the process. This is no accident.

This company has no idea on how to deal with consumers. They process claims for my Health Care reimbursement account for charges made via the debit card they issued. I understand that there are people that wold submit invalid claims. They rejected a claim from my doctor's office. I cannot see the justification for them rejecting a charge from doctor's office for medical service. What are they trying to prove. Also, it is impossible to contact them. They do not even provide a phone number, e-mail address or a method to submit comments on the web site. This company needs to be put out of business. They are leaches that only exist because they do not depend on repeat business from satisfied customers.
I recommend that you stay away from Wage Works and force your employer to also stop doing business with them.
It is a scam and should be avoided.

Had a bill denied by this cheesy wageworks company after being approved first, and now this company pushed it past the 2014 end date (End of march) and want me to submit cash out of my pocket into this account to cover a bill that had been approved prior! Now they are freezing my card that still has over $1000.00 of my money that i need for medical expenses. This is unjust! They should not be able to control your money and your card this way! This company is a joke and i will never use them again. Big mistake. Please make these people fix there incompetence on this bill! I no i'm no the only one they have done this to, read the other complaints...

Wageworks manages Crowe Horwath employee FSA and DSA accounts. Wagework has failed to communicate properly with Crowe Benefit administrator to resolve an issue with with processing employees' claims to receive reimbursement for their savings accounts. Neither side is making an effort to resolve this for all the affected Crowe current and former employees.

Wageworks takes 5 to 7 business days to process ELECTRONIC transfers of accounts. in this day and age that amounts to keeping my money for a week before they get around to paying a premium. given they get an admin fee for "administering" this acct by my now former employer, i think this is archaic and unfair especially since every day of delay costs me the use of my health benefits.