Walmart
Reviews and Complaints

I bought a Weedeater WLT23 from WalMart on March 30 2007, used it maybe 10 times. Today is Aug 4 and the batteries are dead. Called the # on the instruction manual [protected]) and was told that someone from customer service will call me back in 48-72 hours and that this rep. will probably offer to LET me buy new batteries at 50% off. WOW what a deal. Then in 3 or 4 months maybe I can do it all over again. I'm going to buy a new trimmer and it WON'T be a Weedeater product.

I used to shop here all the time. But after seeing so much of this behavior from the management, and after the way they are squeezing our favorite brands off the shelves for THEIR brand; I'm done for good. I will NEVER shop at wall-mart again, especially for groceries. Heck, when I switched to Food World, I didn't even notice a difference in total ticket price.

I completely agree.

I see that those employees who, I suppose are hourly, work on the floor are generally nice and good natured. They are generally older with most I guess being retirees.

I guess the managers are in the back hiding from the public. I never see them on the floor as I shop. After talking to some of the store's employees my guess was correct. After speaking to these employees I found that many managers at Wal Mart are interested in just keeping a paycheck. They don't want there higher ups to realize they are not really that good at what they do. They are not very good in employee relations. They tend to only think for themselves. Have you ever wondered why over the loud speaker they always ask for a "member of management" like it is a club you have to be a really good but kisser to join. I tend to think many of these managers should feel very lucky that Wal-Mart as a whole is too large to manage and they can go about their lives earning their not to well-earned paycheck with the understanding that there is little chance anyone out there will rock their boat and find out that they generally are not that good at what they do.

Walking through the Alabaster store have you ever wondered how empy the shelves are?

That's Walmart for you . WALMART everywhere. Walmart historically treats their people like [censored]. you are all replaceable. I choose never to shop at Walmart or Sam's Club's. PERIOD. If we were ALL informed, nobody would shop at this nightmare. I'm sorry you had such a piss poor experience but this may be a blessing in disguise! Do you believe in Karma? I do.

i went to wallmart in neptune, and once inside a man tried to sell me drugs, he said cocaine, he said i got some good ### bro, i told him get lost, a man told me his name is julio franco of neptune a major drug dealer, and a gang member, and has connestions with shadowbrook restaurant in shrewsburry nj, possibly a colombian connect, the man told me he also likes little kids and has sex with minors, he also gets high and is a drug addict, this dangerous man needs to be caught and his organization to be destroyed, before its youre kid or daughter dead from this son ###, survaillance follow and apprehend him, might be dirty cops as well.

i had problems with neptune wallmart, the parking is not that good. when i was in the parking lot the cars would not slow down, almost hitting me.the customers are alwaYS IN A PISSY MOOD. SOME OLD MAN WAS EYEING ME DOWN WHEN YOU FIRST WALK IN.ACTUALLY A COUPLE DIFFERENT OCCASOINS THIS OCCURED, AT NEPTUNE.I FEEL THE EMPLOYEES FLOAT AROUND ON THEIR OWN AGENDA, AND DO AS THEY PLEASE.QUITE FRANKLEY THEY HAVE SOME NASTY WOMEN WORKING THERE.WELL I GUESS MEAN PEOPLE HAVE TO WORK TO AS WELL [censor] IDIOTS NEPTUNE MUST BREED SOME NASTY HATEFUL PEOPLE.NOT TO MENTION NEPTUNE MCDONALDS, MANNY TIMES HAVE I WITTNESSED ALTERCATIONS. ALSO A DRIVE THROUGH INCIDENT WHERE A WOMEN BROKE A WINDOW.MY OWN EXPERIENCE TODAY WHERE I HAD A COUPON TO BUY A ICED COFFEE, AND GET ONE FREE.THE HAITIAN WOMEN TOLD ME THE COUPON WAS NOT VALID, THE COUPON WAS VALID.SHE TOLD ME IT WAS TO BIG.I USED THE COUPON ELSEWHERE WITHOUT A PROBLEM.WHERE DO THEY FIND THESE PEOPLE, WHO DO NOT CARE ABOUT CUSTOMERS AND NEGLECT THEM, LIKE SO.ALSO A WOMEN EMPLOYEE GAVE ANOTHER THE MIDDLE FINGER WHEN I WAS IN THE STORE.VERY INAPROPRIETE .I GUESS THE PEOPLE HAVE NO CONTROL OVER THEIR EMPLOYEES.THE CUSTOMERS SERVICE STINKS AND THE HAITIAN LADY IS AN IDIOT AND NEEDS TO WAKE UP AND SMELL THE FOLGERS.I JUST HAD TO SHARE THAT WITH EVERYBODY THANKS FOR READING COMPLAINT

PAY UP OR SHUT UP

This is Walmarts way of making a few extra bucks. It is called bait and switch and in unethical no matter what the former Walmart employees states.

Yes customer can switch product on the shelf to confuse the next customer, but I have seen many many instances where the correct product rang up a different price than the shelf. It also seems bizarre that if it wasn't common place that customer service would just hand out cash for the difference when it is caught by the customer at checkout.

Walmart is gambling that we (customers) are just too stupid to notice or too busy waste 20 minutes in the service line to get the refund.

This exact thing happened to me in the Zion, IL Walmart on Tuesday 8/24/10. I spent time in the service line to get the refund, and then the guard (as I left the store) had the nerve to stop me to produce the receipt for the item. They think everyone is stealing from them when they are the ones being unethical.

I called the Asst. store manager who was a useless front to field these calls (obviously has had a few of them too since he had no empathy left). They need a policy that if it doesn't ring up correct it is free before I shop there again.

If Walmart expects the Customers to compare the SKUs on the pricing label / tag with the SKU on the product, then they should PRINT the SKU large enough on the label so that it can easily be compared! Then the Customers will not have a legitimate argument about the pricing discrepancy, when shown the label / tag.

I have learned to compare SKUs / UPCs from the label / tag and the product when I find a price that I think is too good to be true.

However, Walmart has a tendency to show one price on the label / tag, and then the POS register rings it up at a different price (usually higher, of course). This has been occurring more and more lately, over the past 2 years.

I think ALL STORES should go back to placing a price tag on each and every product, not just a label / tag on the shelf and leaving it up to the Customer to verify the label / tag against the product.

bait and switch is a common practice in the world of free market but sad to say the wal mart world monopoly also has started to practice some of these same hard sell tactics. For example one of the more common practices of this is to place merchandise over the wrong shelf price as your complaint suggests but the more deceptive practice was disclosed to me by the stores management only after my formal complaint was addressed to him through the CEO MIKE DUKE IN ARK. AND HERE IS WHAT I WAS TOLD: "It is wal marts practice to place merchandise in a discount/closeout section of the store without a discount price marked on it while awaiting a reduced price to be sent down from the main office". Hopefully this is not an example of what is to come in the new world order of monopoly because it is an absolute deception to miss lead shoppers into assuming they can receive a discounted price at the register only to be humiliated as a spectacle to others when you are debating why you are being charged the regular price with no discount offered to you. well needless to say I found out the hard way while standing in the check out line for nearly 30 min. as the debate continued leaving those viewing to conclude that I was trying to get something for a reduced price when the store intended to get full price by way of this bate and switch policy. Whats worse is the fact that wal mart acknowledges this practice but refuses to change there methods by keeping the unmarked supposed discounted item of the discount shelf until they can properly display a discount price on the item.

If you haven't worked retail, you don't know how it is run. I've worked in retail for over five years and that is a common mistake that happens with customers. Most of the time the customer did NOT read the tag correctly. For example: If a tag says "buy more and save" it means that you have to buy more than one to get the deal on the item that you want. Walmart is known for having scanners throughout the store so you can verify the price. A LOT of retail stores don't have these-and it tends to be a big draw back when dealing with someone who is trying to "get a deal" that does not exist. And if you are at a store that doesn't have a scanner, the least you could do is try to figure out how they label their products when putting it on the shelf so that you will know if it is the correct price tag. In the end, if you tell an employee (specifically a manager) about a product that is in the wrong place, let them know. Whatever employee put it their needs to make sure that they know how to do their job correctly.
It's a shame that walmart treats their employee's like garbage. It's a great place to shop for what you need. I'd like to be able to get better customer service when I need help looking for something.

when walmart makes a mistake, don't let it go, fight them all the way. chances are you might not win, but there are the times when you can. take them all the way. my boyfriend has won more times than not with these people at walmart when they are in the wrong. you just need to know a little bit about consumer protection. there are a lot of litty bitty laws that they have to abide by. look them up. we as consumers let walmart get away with making too much money as it is. don't forget the wrong scan price law. its a % of the price of the product up to $5 plus the refund of the product. i forget what the name of this policy is but they don't advertise it. i just call it "i want my $5 for the incorrect scanning policy"

I live in South Texas and can tell you that ALL the Walmarts down here have horrible customer service especially the one in Palmhurst, Texas. Finding an associate to help you is like pulling teeth. I have had price discrepancies of a few cents that they refused to honor. Make sure that you look at the register as they are scanning your merchandise.
Every single time I have shopped there at least one of my items does not match the price on the shelf, and they wont change the price. If you do decide to argue the price, it becomes a big production. I bought a 10 lb package of ground beef that was marked down from $10 for about $4 because it was due to expire. I looked away as they were scanning it and didn't realize until I had payed that I had been charged full price. The cashier told me that I would have to go to customer service to get a price adjustment. I asked to speak to a manager and asked her if they had a fast fix option at the register like Target does and was told that they were too busy and I had to go to customer service. After standing at the service desk line for 45 minutes, I returned the beef and got my $10 back.(It was the principal) As I was walking out, I noticed the same "busy" manager returning an item from another customer at a register. I was so pissed. Long story short...Walmart sucks. Shop at Target instead.

Hi folks,
I have had similar experiences at the Hornell, NY Wal-Mart. However, if you are ever in Bradford, Pa definatly shop at that Wal-Mart. The employees are the friendliest, most helpfull I have ever encountered in a retail store. If they have a pricing mistake, you usually are given the item at the price displayed. I got a 45.00 radio controlled Airplane for 15 bucks from there because of a pricing mistake. I was not made to wait any longer than it took for the employee to check out the mistake for the manager. Being a small city, everyone that works there are our neighbors and friends, and I think that is why the service is so good there.

you all suck!

Why should Walmart care about killing all their live garden center stock? They (along with Lowe's, Home Depot, K-Mart and most other big box stores) get their plants in on consignment. If they kill them, the grower is the one who takes a loss, not the store. If they let them freeze, it doesn't cost them anything. If they don't water them and they die, oh well. In fact, most of the growers have merchandisers who go to the stores and work the plants instead of the store itself doing any work with the plants.

Next time don't be so cheap. You're lucky you got that long with that printer.

Dude,

You bought one of the cheapest printers on the market. It runs about $25, and usually is seen as the free giveaway printer with cheap computer systems. I'm surprised you got 3 months out of it.

My complaint with Walmart started several nights ago, in Paris Tennessee. We are working on the new bowling center, trying to get it open by Thanksgiving, and we are working in the neighborhood of fourteen hours a day, everyday. By the time we get off work at night, there is no place to buy the things we need for the job the next day open except Walmart. Since we are working out of town we depend on this service center for all our tools, groceries, miscellaneous hygiene items, and clothing since we came unprepared for the cold snap that came through here this week. This week alone, we have spent more than $500.00 at this store and the night time security man that watches the door, was the rudest man I have ever had to deal with. Since I bought a bagful of saw blades and a half inch drill the other night, the cashier didnt demagnetize the tools and the alarm went off as I was leaving the store and since I was there as soon as I got off work and hadn't cleaned up yet, he thought he was a real Barney Fife. he accused me of stealing something even though I had my register receipt. When I showed it to him, he wouldn't accept that I just purchased the things. I had to wait until he checked everything in the computer and verified each and every item. I was so mad by the time he went through the list, I had to just take my stuff from him and walk out! The next night, I was back in there, because I didnt really have a choice,to buy a new pair of boots. The next day, the fastener that holds the string popped off the boot so when I got off work, I went to the motel to get my receipt so I could take them back to exchange them, but the maid apparently threw the receipt away, but I went there anyway to explain the situation. I told the lady that I had just purchased them the night before, and that I just wanted to exchange them for a new pair but she said without the receipt, she wouldnt do anything, that I was just out $59.00 If this complaint just sits here and I don"t get any kind of reply, or satisfaction, I assure you that I will never shop at Walmart again and I am very influential and affiliated with numerous shoppers and will do everything in my power to stop purchases at this business. Thank you

I have been shopping with you for the past 10 years I believe. I have a credit card account with you which at this point I do not know what is going on. I have attempted to use my card for the past three months and it does not work at the register. for the past two months I have made purchases with other credit cards when I've been told i have credit available in my card. This past Friday, October 12 i shopped at your stocoton Superwalmart. Since the walmart card did not work I had to use a providian credit card. This inconvenience has thrown my budget off since my purchase was over $200.00 To make matters worse on exiting your security clerk became very rude,confused and just plain harassing me because I could not find my tag. I was treated like a criminal. I asked your employees questioning me to go back with me to register 19 to the clerk who had charged me. The clerk was not there, she went on her break. The manager who had assisted me,(not very helpful before and somewhat rude continued to show rudeness. I have spoken to you phone service about changing my address to no response. I have not received my statement for the past two months and called the number on the credit card. Still no response to my request. At this point I do not know where I stand with you and my account. I would very much like to continue to do business with you. As a teacher for the past 20 years your store has great items and prices. But I am very very humiliated upset and distraught as to the way I am being treated. I'd be most appreciative at a quick response to this matter.

Thank You,
Martha Tachiquin.

Hey guys,on Sunday October 7th,2007,my car was hit in the Walmart parking lot at Walker Springs in Knoxville, TN, somewhere between 12:00p.m. and 1:30p.m.I called the police, and as suspected,couldn't do anything but take a police report, giving my I.D. and car insurance information, which will cause my rates to go up, when they find out,so I decided not to file one. I went back in the store to see the outside cameras, so that I could find out who hit my car, and they refused, claiming that they needed a warrant or official order from the police. So,the next day,I called the Knox county police, stating what Walmart said,and as expected, they wouldn't help me,because I wasn't robbed, or my child wasn't abducted. They (police) advised me to make a hit and run report,and file it to my own insurance.I'm not doing that, just so my rates can go up (it's a Pontiac Firebird and is already $140/month). As lowdown as this person that hit me was, I'd like to take a moment and let people know that Walmart is even lower. All they would have to do,is just take a moment of there time to allow me to see the 1 1/2 hour of tape needed to find the culprit, and then file a police report against that person, but no, they claim their video cameras are for private use, not to help justice in any way. Anyway, f the person that hit my car ever reads this, I want him/her to know that I forgive them for what they did, but I pray that God keeps them from ever doing this to another person, and if they do, I hope they get caught in the act.

I wish they would clean up the carts blowing all over the parking lot.Woodward,ok You need a mgr

i owe yall 100 dollars and are action like i owe a million dollars i gotta 1500 dollar check i cant cash if i pay the hundred are yall gonna take the hold off my name cause this is ridiculious im not a convict

If you had gotten a job and paid them, then they wouldn't have forwarded you to collections - if you can't afford it, then don't buy it. You deserve to be harrassed for trying to cheat them out of the money you owe them.

Did you tell the people at walmart you were going through bankruptcy? From the moment you apply for bankruptcy all collection calls should of stopped, if not when they call you again you tell them you have filed for bankruptcy and give them your file#, Once you have done that, they are not allowed to call you again or they can be sued, let them know that too! As for your job, once you request the company to stop calling your job, they must stop or can also be sued. Write them a letter requesting they stop calling you at work, so you have proof that you told them, I hope this helps .

I think that it is a shame that when a person finds somthing really good like Wonderbar German Bologna that a great big store like Walmart has to discontinue it. I get so sick of things like this! Another thing, Walmart doesn't keep their shelves stocked like they should. Somestimes I go there for things like bread and they don't even have the brand I like.

The Big wiggs in Arkansas should think about trying to please the people instead of just lining their pockets.
They keep raising prices all the time. What we pay for milk in there is just rediculous especially when it is supposed to be a discount store! We can always buy milk cheaper at the local convenience stores or at the gas station! Portage, IN

Food lion definitely sells it, since Walmart isn't anymore...thats where I purchase my Wonderbar Bologna

I have identical comments and feelings about WalMart in Stuart, FL.

There were many times that I could not get the Wonderbar because they were out! ! ! You would think they would carry a product that sells out all the time. Who are the EMPTY SUITS making these decisions?

I’m tired of Walmart lack of Customer Service! Quality and prices.. I do t know what’s going on with their ugly fall clothing line! It’s like stepping into the twilight zone. Ugly ugly who were your buyers and where is this cheap stuff coming from?! Produce is ridiculous! Either they are out or most appears to be the lowest quality. Onions for example new ones put out only to be as old and rotting as the ones replaced.. one cashier for all the people I’m tired of Walmart trying to string arm us into checking out our own groceries! We don’t work for Walmart! And a couple so called managers out in forest grove( heavy set long hair blinding brown wears yellow vest is downright rude and nasty! It does Nothing for your image! Not all seniors disabled can check their own items nor should we have to.. instead of gaining more loyal customers and keeping ones who have been with you for years you are losing us..

OK, Ladies... I'm not going to be mean, but it's Walmart-Fall-Apart, we are talking about here. They make Billions of dollars a year, Selling awful crappy clothes that don't fit well.

There are a TON of stores, out there, where you can still get a deal, AND find clothing that is figure flattering. Lane Bryant will have 70% off Sales. Target. The Avenue, Ross Dress for Less, Catherines, and Torrid has a lot of sales too...

When it comes down to it, you want pieces that are beautiful... Pieces that you can incorporate into a wardrobe, and keep for a while! EVERYONE can do better than Walmart's Clothing. You deserve it.

I actually like Just My Size jeans and I am in need of replacing the ones I bought at Walmart over 8 years ago and for a family reunion trip last month 9/2018. I was SCHOCKED that Walmart is NOT carrying this brand in their stores & the New brand seems to be only a 2X - maybe 3X and cheap material. I am between a 3X and a 4X so I buy the 4X the majority of times. So apparently I am going to add to my weight loss goals to be a 3X so I can go back & shop at Target when I need something quick & not too overpriced. Bye Walmart.

I agree with all the comments about Walmart's Plus Size department! Ugh! I used to buy 5X ladies tops (size 28-30 or 30-32) but no longer. Guess they just don't carry them any more. And the department is a disaster. I just stopped there today and all the size tags on the hangers faced inward instead of outward so you can see the size! Walmart you need help!

I agree that's why I buy my clothes online they have a much bigger selection.

I am a size 22 and wal mart decided that not only do I deserve the most hideou
s of jeans but that I'm a size 30! I know I'm a size 22 I am 22 everywhere else, I shop at wal mart and try a 28 because it is all that looked like it would fit me and it would button! It was too small, what the hell wal mart?!?!? Now I get depressed stepping in to wal mart because I am too fat for their clothes apparently

I do wear a size 8 and the clothing in that dept. is also trashy and cheap looking. I quit shopping for anything at Wal-mart. I don't discriminate people on size ...you are not alone on the complaint but the negative person on here that likes to make themself feel better by telling other people ugly things, you need to go get some help with your thoughts. I believe you have a mental problem and your poor social skills probably don't help, it's obvious you do not know how to communicate with people
and you don't get to me at all. I've seen many people while working in corrections act just like you.

Irish! I could not get over your analogy of this complaint. After looking through more or less 30 of your 140+ comments I noticed you side with the company the person complains about. I will bet 98% of the time you side with the company that is complained about. You are negative, insufferable and discourteous to say the least. You filed a complaint saying you were accused of stealing a VCR accidentally!? You want people to believe you!? You have an ID of IRISH. I know there are black irish, never the less, I never seen an African American that is IRISH. Is this a game to you, or do you have a problem?

Most of your comments have thumbs down. I also have noticed Trevor also follows your comments.

I was compelled to comment on IRISH. I would not doubt if there is a complaint on IRISH

The Just My Size women's plus clothing at Wal-Mart is complete garbage. I have purchased 3 pairs of the JMS slacks to wear for work in the past month. The first two pairs of slacks I took back both in the same day. I had the pants on for about 10 minutes at work; the pants were very big on me and I noticed the seams didn't match up and PRESTO! My pants did the splits right down the crotch area. The next pair of Just My Size slacks had holes all and up down the legs. So two weeks later, around last week, I purchased a pair of Just My Size trouser slacks for work. I thought, $18, these will be great. And they were for a work or so, until I washed them. I washed them the exact way they said to on the wash label. Well the material of the slacks disintegrated. The slacks shrunk to about 7 inches shorter than they originally were and the color faded from black to a light gray. And I didn't use any bleach on them. The clothes are poor quality even for those prices. I went to Cato and paid a little more for a much better pair of khakis for work.

first of all, I want to agree with dawni.
I have NEVER had an issue returning something at walmart.
well, I shoudn't say never had an "issue" but I've NEVER been refused.
They DO take EVERYTHING back REGARDLESS of reciept, timeframe, price, and within reason, condition of product. You can almost destroy a product and return it for exchange or full refund.

I bought a book for my mother for her birthday. I got confused about the author's name, and ended up buying a harlequin book. I got home before I realized it was the wrong author, and went back to exchange it. The cashier gave me a rediculously hard time returning it. (I blame PMS, cuz she was a real ###. I think I got her fired that day too. I've never seen her again.) I refused to accept "no" for an answer, as I had only been in possession of the book for 2 hours. Their policy is not to return reading materials as you can read them, and no longer have use for it. Walmart is not a library! However, after speaking to the CSM (who I found out was as useless as the cashier in the first place), then speaking to the store's GM, they concluded I couldn't have read an entire novel in 2 hours and decided to give me a gift card instead of cash, even though I had a reciept.

I have also bought headphones, used them for 3 or 4 months, broke them, and exchanged them for "defect".

I also was doing some returns at a few stores, and I had bought diapers at zellers when they were on sale. I bought 5 boxes. my kid outgrew them by the end of box 4. so I had a box of diapers that were too small for him now. I knew they were from zellers, but figured I'd try to exchange them at walmart.
The cashier scanned them, barcode of course did not register in their system. She says to me: "are you sure you bought them here?" I said "no, not sure at all." she said "ok. I'll have to give you last sale price, on a gift card. is that ok?" I said "could I just exchange them for same product but bigger size?" she says "sure. you can go pick the product and bring it back here, and I'll swap it for you."

I have also managed to weasel my way into returning opened console games. its a rather easy exploit. Buy it, burn it. take it back, say it doesn't work. they exchange it for a new 1 NOT opened. Now the tricky part. Lose your reciept, and return it w/o reciept. they give you gift card. buy something new.

So to conclude, Walmart may sell "cheap" products, but they sell them at a "cheap" price. Dont expect EVERYTHING in that store to last a lifetime. You get what you pay for! but also dont knock them. its probably the best store in terms of customer service on the planet.

I had an issue at zellers. I wanted to return something I bought the day before WITH a reciept.
they refused to give me cash because I paid with my debit card.
or rather, I paid with my WIFE's Debit card.
I did not have my wife's debit card on me, and she wasn't with me. they refused to return it. they said I could exchange it, or take store credit, OR they could refund it to the SAME Debit card.
I told them to refund it to MY card, because we have a joint bank account, so it makes absolutely NO difference. I spoke to 2 managers who basically told me to go F**k my hat.

you wanna knock a store, knock zellers.

Walmart merchandise is exactly what it is... quality wise and pricewise. Shoppers should not expect to purchase "high end jewelry" at a Walmart store. High end jewelry involves a lot of craftmanship... e.g diamonds must be cut to certain specifications, metals of the highest quality must be used in design of the item ..."craftmanship and design", not mass produced materials "that just barely pass quality control inspection". I am not surprised that the jewelry purchased did not meet the client's expectations.

Anything anyone buys from walmart is junk. If it's a walmart specific brand, it's junk. Walmart stinks.

I hate to say this but I think both of your complaints are BS !

EVERYONE knows that Wal-Mart will basically take back ANYTHING sometimes including items they dont even sell.

I personally have seen this done. And though their 90 day policy on returns is in place, its just a general idea and on most occasions the stores will at a minimum issue a gift card for the exchange price. However, it is ultimately the CONSUMERS responsibility to keep your receipts, therefore whining about taking an item back when you yourself haven't been responsible just makes your claims even more childish. Hypocritical is the word Im thinking. Dont b**ch and moan if you dont take your own responsibility as well.

If you had come into such a situation as you say, all you had to do was insist on speaking to an Assistant Manager, or someone above them. Wal-Mart mgt will all but bend over backwards to keep the customers coming back.

Ive seen a customer return a $200 kayack to our store with no reciept and the MGT told the service desk to give them CASH BACK... turns out the kayack wasnt sold at our store but at a local outdoor supply company in town.

I just saw the other day... receipts for a return done on a $345 XBox console... no receipt... CASH BACK

So maybe the store where you went gave you a hard time, or maybe the cashier seriously had an issue, but thing is if you had taken responsibility and asked for MGT (not CSM or dept mngrs) You might have received your exchanges..a store gift card (which with no receipt, the store is only obligated to give you the SALE price of the item) and or even CASH BACK.

Keep in mind, dude with the earrings...some items are considered to be health risks and may not be returnable...and you probably shouldve found a different way to get your money back such as contacting the company that made the earrings. Once again it comes down to the customer being ultimately responsible in their actions as well. Ask your wife if she would want to buy a pair of earrings, that someone else had placed in their ears first... thats just disgusting. And if she didnt take the time to look at the back of the stubs, which on most packaging Ive ever seen, you can clearly see the sizing of the posts..some are made shorter on purpose for smaller children and or those with skinnier earlobes, then I cant imagine she has a complaint to stand on. I cant imagine earrings that weren't clearly accessible for her to see, and are wrapped in bubble packaging weren't very costly in the first place and she should take her $3 gold plated crap and be happy, shes got some cute little notepad tacks... right ?

RESPONSIBILITY ! Think about it people !

I purchased a humidifier for my little boy's room. It worked properly for about four days before the water level stopped going down and began making noises that seemed potentially dangerous.

I took it back to their customer service department where I was promptly told that this was a seasonal item which they had sold out of. The clerk as if I had the box it came it or a receipt. Well, I didn't purchase the item expecting it to malfunction, so no..I had neither of those items. I wasn't asking for my money to be returned, I just wanted another humidifier. If they had no more of the same kind in stock, I would take another brand and simply pay the difference. I was basically told "sucks to be you".

So, from now on.I'll go to Target to buy any appliance type merchandise because Wal-Mart evidently believes that I should count on anything I buy from them to be faulty, therefore I should keep the box and the receipt in just such a case.

Hey, Walmart Corporation..you've lost touch with the people who make your business run successfully. Target stores and other discount stores thank you for your willingness to admit you sell worthless CRAP!

walmart is complete ### with their ### return policy. i had bought a craptop (hp notebook) from walmart on black friday. about a month later, without any warning, my ###Top started acting up (keep i mind that i had never once dropped or gotten the ###Top wet). the screen started flickering, it didn't charge and the touch pad mostly stopped being responsive. even through all that, i still managed to keep it in working order however was barely able to use it very well. fast forward a month later (three days ago), i went into walmart to return the piece of ###. i went to customer service and handed them my craptop. the ### employee lady there gave me this exaggerated and obviously BULL### fake sympathetic expression and said that their return policy is 15 days. now, i would've been fine with this and dealt with if i were told the truth about the return policy. BUT I WAS ###ING LIED TO, MOTHER###ER. the dip### old ### employee guy who gave me the laptop on black friday lied after i asked him about the return policy. he said, "you can return it at anytime. you can return anything to walmart if you dont like it." so now, i'm stuck with this goddamn piece of ### and a waste of $200.
(i tried calling hp but they didn't give a ### or want to help me. all they could do is repair the ###ing thing. i just want my money back, not a ###ing repair.)

Walmart return policies are a joke they should stand by there merchandise and take care of there customers Sam Walton would be rolling in his grave

Walmart return policy sucks, and I will not buy anymore high priced electronic items from them again.

not only is at the service desk it is posted on the back of our registers in electronics. I'm customer service supervisor for wal-mart and deal with this problem continuously WHENEVER you buy something expensive CHECK THE RETURN POLICY ASAP!

ridiculous

walmart has the wrost customer service ever. they just care about the money, yeah and the policy are rediculous. So for the employees u must know that yall focus on sale not satisfaction/.

Maybe you are some walmart employees who are just embarrased by your company. Please, find the correct words to use instead of cursing through out the sentence. Or maybe you're just not educated enough. I had this same problem with Walmart on Friday. I refused to accept their lame excuse that the return policy is on a poster in the customer service are. My reciept however did not have anything printed on it. So I asked for a manager(took her 20minutes) I felt that if Walmart wanted the customer to know their return policy...Walmart needed to print that on the back of the reciept. So after I told her that I'm a customer service Manager myself(thank God, not for Walmart) I got my money. I had the un opened items including my reciept, which the 90 days expired 10 days prior.

Amanda Currie is completely correct. You are a stupid person and I feel sorry for the Wal-mart employee who had to deal with your incompetence. Their return policy was made available to you and it is a very generous one at that.

The 15 day return policy is stated on the back of your receipt.

When I sleep I will repost first screen shot it

Cause it's truth

Wtf two ten page comments they don't post

Guess got to say it again

Where mine

I agree the returns policy is a pain to deal with. Walmart simply assumes that everyone is a thief, mainly because they get so much stuff stolen from them...it's shoplifters that ruin it for everyone. Plain and simple. One person commented about door greeters sitting down, however...door greeters and cashiers are only allowed to sit down if they have a paper from their doctor that says that they need to be allowed to sit. It's called reasonable accomodation for disabled people, allowing them to be able to work when they otherwise would not be able to.

Wal-mart gets lots of scammers, them make thier living off of us and stealing from us. The company is greedy yes. But when it comes to return policys we are fair. I work there as u can guess. I don't agree with everything they do but as far as the return policy it is fair more than fair. We have customers who buy shoes and return them after wearing and ruining them for months. And get a full refund. They Buy TV's and they return them and try to put bricks and other things into it or even the old tv and seal it up and try to get it to pass. Everyone has to open them to check now. And when u get one they try to say they bought it that way. It is just horriable how the customers theft drives up our prices. If there wasn't so much theft maybe it would be cheaper to live. U think when u sleal no one pays for it? Nope the people who don't steal end up paying for your theft in higher prices! U should be assamed for trying to return that camera it was for a church and given in good will. Shame on you!

The least the associates could have done was look up the serial number on their returns screen to see if any information popped up. There it will tell you where it was actually bought and what day. That would have been the first step the next, providing it was in the returns screen, then it would have to be within the return policy of thirty days. Finally if all of that was all set then they should have given a store credit or exchange for a more simple camera.

If the camera is unused and that point is obvious just by looking at the box and even opening it up and checking that what is inside is what is stated on the box, receipt or not, they should honor the return. It isn't like they are not going to just put it back on the shelf and sell it to someone else. Wal Mart won't lose money if they give her a gift card for the amount of the camera. Don't be so judgmental about what the person who is returning the camera is saying. It was a gift, yes, for a mission trip, but still a gift which she tried to exchange so that she could buy gifts for the underprivileged kids who will get more out of that than they would have gotten from getting their picture taken and posted on a post mission trip presentation so all the church goers will know what wonderful work they are doing. I think the person giving the camera really should have thought that one through, but frankly, it isn't my business why they did what they did.

The person whose family/friend is stealing - report them to the police anonymously. If you do nothing you are showing tacit agreement with what they are doing. If you do NOT report it and they get caught and anyone finds out you knew and did nothing, you could, potentially be an accessory after the fact to the crime. Besides all that, it is morally wrong to steal and morally wrong to stand by and do nothing to stop that action once you see it occurring. TAKE THE HIGH ROAD AND TELL THE POLICE.

OKAY I HAVE READ MOST OR ALL OF THESE COMMENTS.

LOL WHERE DO I START...FIRST ABOUT THE CAMERA...THE REASON FOR THE NO RETURN POLICY WITH NO RECEIPT...IT WAS PROBABLY STOLEN...THEY DO NOT! HAVE TO TAKE YOUR WORD THAT IT WAS A GIFT...GET OVER IT!

SECOND...THE ONE WITH THE CLOTHES...YOU DO NOT...I REPEAT...DO NOT HAVE TO EXCHANGE FOR CLOTHES IN THE SAME DEPARTMENT...THAT IS NOT A COMPANY POLICY!

LAST...SOME WALMART STORES MIGHT SHOW NO CONCERN FOR THEIR EMPLOYEES...THAT IS NOT! COMPANY WIDE...ITS YOUR STORE...YOUR MANAGMENT.

THEY DO HAVE A ASSOCIATES IN CRITICAL NEED PROGRAM...I KNOWI HAVE USED IT...I WAS ABOUT TO BE EVICTED AND WALMART GAVE ME A $1000 DOLLAR CHECK...THAT I DID NOT HAVE TO PAY BACK. IF YOUR MANAGMENT WONT TELL YOU ABOUT IT YOU NEED TO GO TO YOUR MARKET HR REP...ALSO ABOUT LAYING OFF LONG TERM ASSOCIATES...THATS BULL CRAP...THERE HAS TO BE A REASON WHY THEY WERE FIRED...IF THERE WAS NO REASON THEN GOTO COURT OR CALL THE HOME OFFICE. IF YOU DONT WANNA TAKE THE TIME TO DO THAT THEN YOU PROBABLY DESERVED TO BE FIRED.

LAST BUT NOT LEAST...IF YOUR STORE IS CUTTING HOURS IT IS BECAUSE YOUR STORES SELLS! 95% OF THE TIME SALES ARE LOW DUE TOO BAD CUSTOMER SERVICE. MY STORE HAS A ORIENTATION ALMOST EVERY WEEK. WE ARE DOING GREAT. WE WON STORE OF THE YEAR FOR OUR REGION AND STORE OF THE YEAR FROM OUR DISTRIBUTION CENTER FOR HAVE THE NICEST EMPLOYEES AND CLEANEST STORE. OUR ELECTRONICS DEPARTMENT ALONE MAKES MORE MONEY IN A WEEK THEN A WHOLE STORE DOES IN A WEEK.

Yeah, we had an Assistant Manager fired for "Integrity issues". And for almost a year, no one got their MyShare bonuses and a hiring freeze. I heard the regional manager got fired for embezzling. Some how that affected the bonuses. So i don't understand why Walmart didn't make good on those bonuses and issue them to the associates that worked hared for them! I wouldn't have gotten any of them anyway as I was a recent hire. Some people are only honest to a oint, then see an opening and steal like hell! You would think there would be many safeguards for this!

Ha we had a manager stealing for years till she was caught. Because they all liked her (home office)instead of pressing charges and firing her they asked her to quit.

whose kenny?

Trevorr - In seasonal items I was refering to something like clothing. I would understand not putting Halloween costumes on Layaway! lol! As for the thievery going on, I just don't see how these things are not caught a heck of a lot sooner. "They" say "everything is on camera", so I why aren't they caught? You would think with the Telxon and everything that they would notice quicker. At least on something so scarce as the Wii. But then, we don't have security guards, either. And only 2 people check in the high dollar stuff and then they bring it directly to the department. So if anything is missing, the first place to look would be the 2 people checking it in.

At My wal-mart before the layaway stopped we had someone who paid $700 roughly for a television. He said he had no room for it so it was later returned, repurchased and put on layaway he paid a dollar less. It took six months of calling to get him to pick up the television.

Then we had an incident where the security guard would steal Nintendo Wii's from employees, the employees would get a refund since they were scarce and none was left. He would resell the stolen Wii's at half price. They later found out what was going on and matched the identification numbers.

lcyoro - The Wal-marts in Canada were different, we never allowed Layaway on seasonal items, but we got rid of Layaway for the same reasons you did.

You start a Christmas fund for your purchases. What's wrong with that? One of the reasons Layaway is gone is because people would either stop paying on it 2 months later or change their mind and cancel There is not enough room to hold these items as people want more variety of product and that takes more room. Plus, after people decide they don't want it, it might be out of season or discontinued and then the store has to mark it down.

I too think the Lay Away plan being cancelled was a great disservice. You can barely get around without a credit card. The world is in too much debt because of companies like this.
Their service and system sucks bad. I have quit buying from them.

I have to agree with this. My mother always had to put stuff on layaway when I was growing up. Now, what are parents supposed to do? Save up and just hope that maybe the stores will still have the "it" toy of the season the week before Christmas/birthday/etc.? Most wal-mart shoppers go to walmart because they can't afford other places (myself included).

There are no "cashiers in the back". Walmart runs a tight ship. When people call in, there are no stand=bys. That's why they call them "weekends". Plus everyone already has their alotted hours and if someone DID by chance want to come it to work, they can't. What I would suggest is to plan your shopping trips for the less shopped hours. Never on a weekend, though!

When I first started shopping at the Super WalMarts I thought the meat prices were great and the meat was fresh. Well I have found out differently. The pre packaged meat is treated with Carbon Dioxide to keep it from turning brown and making the shelf life longer. On the shelf date the meat is sent back to be ground up. Ever wonder why the hamburg meat is brown in the middle? the old is mixed with the new. I spend about $500.00 per monthon meat for our family. Well I don't spend it at Wal Mart anymore. I go to HEB or a local butcher. I would suggest you don't buy meat there either

Everything about walmart in my opinion is negative!

Walmart + Salon = disaster... that should be common sense people... you get what you pay for! We all go to Walmart to save money... well, the same thing goes for Salons inside as well...

I went to my local Wal-mart Houston Texas off Sam Houston Park Way to get a perm. When I walked in the door The sign states $39.00 so I did the perm.But when I went to pay I was told it was $50.00 plus $30.00 extra for a Hair cut. and extra for a cond. So when I left I had payed more than the posted price of 39.00. And I was told that Black women got ( relaxer ) and that cost more How ever there is no sign in the salon that states this. I fell that this is racist.Because if you were to but the kit on your own it's $8.00 White or Back people Hair. And the sign states 12.00 for a hair cut. Then why was I charged $30.00.

WHY oh WHY? did you even go to WallyWorld for a hair service anyway? Yikes! May as well just walk into Cost Cutters or Fantastic Sam's. OMG. I would NEVER trust any newbie, in a "salon" like those, to do my hair---especially color! Well, I guess you have to live & learn.