Walmart
Reviews and Complaints

App was working fine 2 weeks ago. Then all of a sudden I could pull the app up. I have an IPhone 6s can’t do nothing now says I need to do the 2 step which I did at work. Said I’m all ready signed into it. Unbelievable that I can’t access it through my IPhone or my computer at home...Why the hassle of trying to get your work schedule, covid test or to get your pay stubs? I don’t understand it...I’m not the only one who is having problems with this...I don’t have or get time to log into the work computer.

I cannot sign in because the spot to write your store number at the bottom of sign-in page is missing. Very frustrated. I used to be able to easily access my schedule on my home computer, but ever since the Walmart website “updated” recently, the only place I can access my true schedule is at the store on their computer. All I get at home is the old schedule page with days missing on my schedule! I have had trouble with the phone app before, that’s why I prefer to use my home computer. Now I can’t even do that.

This app is used for checking schedules, requesting time off, receiving notifications, doing pre check testing for Covid, and more you would think it would work.

The pre check testing is supposed to allow you to do it 15 minutes before your shift but only works at the time of your shift.

The sign in only works for a week or two then you have to log back in which is understandable for security. But it doesn’t work. You keep getting an error message. You have to uninstall and reinstall it. But that’s if it works.

It won’t let me login to this app at all. It’s been going on 2 months that it won’t let me login. It keeps saying error. It’s been like this on and off since the app came out. I have to delete the app update my phone then it off and on. I thought it was my phone but I got a new phone and the app still won’t let me login. Please I need this app to work to see my work schedule. My phone is up to date. I don’t know why the app won’t let me sign In. I already did my two step verification as well and still nothing works.

I’ve had so many issues with this app. It kicks me out and makes it impossible to log back in. The push notifications 2step verification doesn’t work at all which leaves you to rely on the security code app which doesn’t work either considering that every code doesn’t work then kicks you out after 3 attempts. Then when you go to your store to get a ticket it takes forever to receive one in order to get back into the app. It frustrates me so much. Hoping to see these issues resolved because the scheduling function of the app is actually helpful.

My app signed me out about 3 weeks ago and I literally cannot sign back in it keeps saying “error workspace one access encountered an error contact admin and provide information displayed below” it gives an error code and says cookies aren’t allowed. it is a huge inconvenience to me I can’t check my schedule clock in or out or do my health screening unless I am physically in the store using a computer. I have tried putting a ticket in i’ve deleted the app 5+ times and re did two step verification and it will not let me back in. my log in works for any other device except the app..

I have Safari as my default browser and the error message that is displayed when i try to sign in tells me that it does not support cookies. I have taken a look at my settings and my cookies were enabled as well. I have also spoken to my manager about the issue but they were clueless on how to solve it.

Error message displayed:
Error
Workspace ONE Access encountered an error.

Contact your admin and provide the information displayed below.
Message
Unable to process authentication request because the browser does not seem to support cookies needed for this application to function properly.

This app worked fine for 2 months and then all of a sudden, I can’t even open it. It will load saying “[protected]@walmart” and then kicks me out to my home screen. I’ve deleted the app and reinstalled to see if that was the issue, but still did the same thing. My iPhone 6 is updated to what is most recent. This is just quite annoying as I do the covid screening before going to work, and now I can’t. This app at one point was convenient but is now taking up space on my phone. It was nice being able to see my schedule as well as available ships and such through the ability of my phone, for the little time it lasted.

So I see a lot of people are having similar problems as me. The app worked for a few months, then one day I decided to get a new phone, I sign in on the [protected]@walmart app and it won’t let me sign in, so I realized it’s probably the vip access code and try to delete it and add a new one but as I try it won’t let me and keeps having an error, then Walmart tells me to use Field support and they can never transfer me but when they do I don’t know how to fix my problem. I just keep getting a 2 step verification message every time I try to sign in on my phone. It’s been like this for 5 months or more. I’ve also tried adding voice mail and it has an error on that too.

Walmart fix this app and give everyone the opportunity to clock in and out through it. Our time clock is a mess and doesn’t work better either. It’s really nerves wrecking struggling to clock in at work cuz time clocks are not working.
Since the introduction of this app I have used it twice and that’s about it. Am literally standing inside the store and the app tells me in need to be close to clock in am wondering what close it’s really talking about. I have gone to the break room, by the customer service desk, towards the pharmacy, by the SCO, by the door, outside the building and nothing seems to work cuz according to the app am not even in the store facilities

Lately I have noticed when it’s time to clock in and out from my shift it freezes. I’ve had to turn my phone off and on to make it work. Now I have to delete the app then loading it back on. Having to start over for my password ect. When I think it’s working I get an error message. Then I have to log on a computer to see if I was clocked in. I have had times where it says I clocked in and I wasn’t. The time was saying I clocked in at this time but I didn’t start work till 1 hour later. It’s confusing and time consuming. This issue will have us thinking we are clocked in and started working when in fact we have not due to this glitch. This issue will put our jobs in jeopardy. So please fix this ASAP. Thanks!

I had filed a dispute with Wal-mart on 4/18/23 on a transaction that had taken place on my Walmart debit card account for the amount of $500.

Please see attached documentation below. I have not received the $500 nor an explanation as to why I am not receiving the $500? I have called and called and I get hung up on, put on hold for over an hour and no one answers.

Here is the letter of dispute I emailed on 4/19/23.

Case Number 230418000511C

Account Number [protected]

My card was shredded because I called Walmart customer service on 4/10-4/11 to report another unauthorized transaction, so they ordered me a new card (still haven't received) and told me to shred my other card because I couldn’t use it anymore. Plus, I didn’t have access to my account on 4/18/23 to make this transaction because whoever hacked my account changed my email address (which I was notified by Walmart per my email address they had on file - I have attached email) so I couldn't access my account in which turn is the reason I called Walmart. I was then informed by Walmart Customer Service that my account had been hacked and they froze and closed the account. I was finally transferred to Walmart Disputes and they finally informed me as to why my account was closed and for the EFT of $500.00.

Jill Jaskowiak 4/19/23

This is the email and my response to the disputes email below:. — Forwarded message — From: JILL JASKOWIAK

Date: Tue, Jun 13, 2023 at 11:16 AM

Subject: Re: Message from Walmart related to your Claim with id 230418000551C

To: DisputeSupport

I would like an explanation as to why I have not received payment of $500?

I was given no explanation as to the findings of this dispute and would like an explanation?

I have tried calling your disputes number and I have been put on hold the first time for 40 minutes and the second time for over an hour and still did not get to speak to anyone.

I will also be contacting the Corporate Headquarters to file a complaint.

Please let me know why I haven't received payment for this dispute?

Jill

On Wed, May 31, 2023 at 12:40 AM DisputeSupport wrote:

Dear JILL,

We have completed our investigation of the dispute received from you on 04/18/2023 for the following transaction(s):

Date Description Amount Disputed Amount

04/18/2023 EFT:[protected] $500.00 $500.00

The credit previously issued to you in the amount of $500.00 is now considered permanent.

This notice serves as final resolution of your dispute. If your dispute included additional transactions not listed above, please be assured we are continuing to investigate those.

Thank you for giving us the opportunity to serve you. We appreciate your business and the confidence you have placed in us. If we can be of further assistance, please contact Walmart at [protected].

Sincerely,

Walmart

I had to wait almost 1/2 hour for someone to bring me change that would be accepted in the self pay. The team leader was rude so I wrote a letter to Melanie, the store manage at the Norris Freeway , Knoxville TN location. She never responded and none of my emails or phone calls to the store and their online complaints sites were responded to. This has been on going for over 5 months, so I gave up after 6 tries. I shop at Aldi's, Food City and Amazon and found everything I need there

The Canada welmart today withdraw money from my bank $240.59 and I didn't make any orders online more one month ago , because the Canada welmart the have copy of my debit bank card in my Canada welmart account , this stealing.

Thank you,

Rafat Zulghina

307, 9613 8 St.

Dawson Creek,BC V1G3P4

Mobile phone (236)818_1292

Email:[protected]@gmail.com

 Hi,

The Canada welmart withdraw money from my bank account and I didn't make any orders online more one month ago. 

Thank you, 

Rafat Zulghina 

307, 9613 8 St. 

Dawson Creek, BC V1g3p4 

Mobile phone (236)818_1292

PS.I sent you a copy of my documents on my email attached. 

Rafat Zulghina

Jun 12, 2023 Point of Sale - Visa Debit INTL VISA DEB RETAIL PURCHASE WAL-MART ECOMM T23160347095 240.95 CAD @ 1.000000 $240.95

i ordered online on 5/26 the order was supposed to be delivered but was returned today to walmart from usps stating undeliverable , I have been waiting for this order for 2 weeks.

When i ordered i gave the address correctly, after speaking with walmart customer service, she said that walmart did not have my correct address and was issued a refund.

I will never order from walmart again, you can not deliver simple items. I will be shoping at target from now on. your online ordering is a joke.

Bought Activia yogurt from walmart on Stavanger drive, st. Johns nl...when I got home I realized that the date was up on the product for over a week... I decided to return it because groceries are far to expensive to throw out in the trash..since all the items I bought the day before were groceries...I did not keep receipt..when I brought back to the return desk at Walmart..I was treated firstly very rude by the lady at the counter, she said we don't take back food items, I said well that is not fair because I bought it with an expired date and can't consume it in fear of getting sick..and I said besides your store would just scan it out as a credit from the distributor, and it would be no lost to the store. she said no and I said well please let me speak to the manager, she said I am the manager, I said well let me speak to store manager, she said not here, so I said well.i will just go buy another and just return the expired one with the new receipt, she said well that is froude..and I will speak to the staff on you...she then asked how I paid for it, I said visa, she said well I will look up your bill give me your visa number, and I did, she then said no we don't carry that type of yogurt..sorry..I am not doing anything for you..I said no worries I will make a complaint..she said go ahead, not my problem...I felt terrible..and embarrassed another customers were behind me and thinking I did something wrong...I said I come to Walmart at least three times a week to buy groceries..dog food..clothing..hair products..medications and this is the treatment I get..so disappointed to know one of my favorite shopping places, have very ruide people as managers..who have no clue how to treat people..it is not about the cost of the product but through no fault of my own, I picked up this yogurt from your refrigerator thinking it was good dated for a least a week..anyway thanks for taking the time to read this message..

I have been trying to get my money back from some fraudulent charges to my travel card. The charges were from October 2022 through December 2022. I have been working with my bank and talking to my card holder and they want proof that I did not authorize these charges. They were all made at Walmart.com. I have never used this card on walmart.com. I would like information on where these items that were fraudulently purchased and where they were shipped. The total amount of the charges are $557.39.

I purchased 5 items from walmart.com to be shipped. I looked at my card used to purchase the items and the total charge and a few cents more as a separate charge. I was informed on my first call to walmart customer service that this is a holding fee and will be reimbused, though as of yet it has not been. One of the boxes has items in it that are too big for me to carry safely and large enough to not fit well in the shopping cart. I called wamart.com customer service to request a return, they complied and emailed shipping labels. I called back the next day or two as I do not have a printer and requested mailing labels. This was on a saturday so I dont get mail delivered on sunday or the holiday that next weekday being monday. The pickupwas scheduled for the following tuesday or wednesday but I didnt know how that would work as I woulnt get the labells by mail minimum until that tuesday or wednesday. I called back requesting the pickup date be changed to june 5 to get the labels in time. However fedex came to pick them up on the original date and couldnt take them without labels. I called again and was informed that mailing labels can take up to 10 days and so the pick up date changed to june 12 2023. It has now been 10 days and I do not have labels. Yet if I go print them at a library or ups, etc I pay for them and that is not reimbursable. And any return after 30 days cannot be returned yet this is something that has supposedly being taken care of by walmart and it has not as of yet. It all has to be received back to walmart by june 26 2023.