Wantable
Reviews and Complaints

Wantable, Inc. offers a personalized styling service that has received both positive and negative feedback from customers. While some customers praise the quality and variety of clothing items provided by their stylists, others express concerns about the pricing and occasional mismatch between their preferences and the items received. The service seems to cater well to those seeking to explore new styles and elevate their wardrobe, but it may not be the best fit for those looking for budget-friendly options or specific styles. If you value convenience and are open to trying new looks, Wantable could be worth a try. However, if you have strict budget constraints or very specific style requirements, you may want to explore other options.

I tried both Stitch Fix and Wantable because I don't want to go out and shop during COVID. Got my Stitch Fix box 5 days before Wantable (even though I ordered on the same day) and it was really good! All of the clothes fit great and I ended up buying the entire box. I was so excited to get my wantable box because I was so impressed with Stitch Fix. So my Wantable shows up and I opened it with my husband because he was so excited to see it. O M G. The clothes were awful! I am in my late 30's and they sent a tie dye midriff! Not my style AT ALL. I am 6 ft tall and specifically said that I have a LONG torso in my quiz. All of the shirts were extremely wide and very short. The style was more appropriate for a college student. I did get a pair of jeans I liked but ended up returning the entire box. Stitch Fix is much better at finding appropriate styles and sizes.

I tried this as an alternative to Stitch Fix and I won't be back. They were more expensive than Stitch Fix and did not personalize my box at all. I requested a pair of black pants (a specific pair that I chose off their website, not just "I'd like a pair of black pants") and they did not send me those but rather a different pair at 3 times the cost, which happened to resemble a pair I already have (they have a subtle polka dot pattern which I like, but already have a pair). The pants were too small despite them being a size larger than I'd normally wear. They sent 2 of the same t-shirt in gray and white, nice fabric but at $52, way more than I'd pay for such a basic item. And why 2 of the same t-shirt both neutral colors? I chose a lot of colors in my style quiz and got all neutrals except a godawful buffalo check, red and black, shirt and a navy blue floral shirt (which I ended up keeping as the cheapest item in the box). The blue shirt is pretty, but it has a crossover front that is not stitched down so when I sit, it gapes open showing my stomach. I have to wear a cami and pin it together to wear it. Cheap quality. They also sent a pair of jeans 2 inches longer than what I told them my inseam was. They specifically asked for my inseam measurements and advertise the inseam on other jeans on their website but chose to send me a pair 2 inches too long? Sloppy. Save your money or try another company. I'll go back to Stitch Fix.

Every month they ask that you review the previous month and also add a note for the next shipment. I am not sure why, the stylist never seem to read the note. I have requested items for specific events and sometimes receive a box full of items you would never wear for that occasion. This has led to several disappointing boxes mixed in with one or two good ones. Katie in customer service has not been helpful ever. I have called and spoken with her twice and she was both rude and offered no solutions just excuses. Their boxes have also taken weeks to be mailed out and it usually takes another full week plus just to arrive. I have been helped by both Tracy and Rachel as well. Both have handled customer service issues for me and been very helpful.

Wantable was more pricey than other services that I have used for subscription clothing. I didn't feel that the clothing quality was worth the high prices. On occasion, I did get a nice jacket or jeans, but I always felt that I purchased the item more to recover my styling fee than anything else. The clothing wears out about the same as any clothing that I have gotten from the average department store. Over time it seemed that an algorithm was picking my clothing more than a stylist. Some items did not adhere to my preferences. I have several "no-go" clothing specifications, but these were often disregarded. The turn around time to get clothing back was a bit ridiculous. I like to have more than a day to consider my options. Every now and then I would not get the clothing back in time and they would charge me for everything. When the items were returned, they would refund the charge so they were at least reasonable about that. I might consider them in the future. Maybe if I wasn't plus-sized there might be more options, but I don't think so. I noticed a lot of their items ended up on well-known thrift clothing websites.

I received an email thanking me for purchasing EVERYTHING in my fitness box! I NEVER received the box. They were supposed to require a signature for every. Single. Delivery. I had to go to the post office to pick up the regular Wantable box and my boyfriend signed for that one and there was ONLY 1 box. After I got that email I call in and the so called customer service rep called me a liar and that I signed for it at my home address at 11:45am CST ON 10/19... I leave my home every Monday through Friday at 6:45am and don't get home until 7pm. But I'm the freakin liar! I am filing a complaint with the BBB and with my bank. This charge of $300 will overdraw my account. The last week I emailed with someone there and told them that I've lost 22 pounds and I'm no longer that size and I've already sent the ENTIRE ORDER BACK. That stuff is so ridiculously over priced it's stupid. I am a member of Stitch Fix and they're awesome. Now I can't get through to anyone that will help me, my email is coming back undeliverable when I sent an email to them. I can't talk to anyone, I asked to speak to a manager and was told they have NO MANAGERS on the weekends.

This company is such a crock my daughter ordered me a box as a gift it was sent to my address. The bill and card used was hers aslo her address mind u is in a different state. I never had a communication with the company until it showed up on my report. I contacted the collection agency . Very rude people say i am a liar and to pay . I call wantable. Talk to kelly oh shes a gem told me it's my account. That it's my card and it's getting refuse and to pay 600.00 lol . I explain it was a gift and to understand that's not my card and she says I am a liar . I explain that maybe the reason there having issues is there using my daughters card and my name . Nope I am a liar my experience is dont go here the clothes fell apart and the dye of the Jean's comes off during wear

When I found Wantable website I was really excited.
I immediately signed up and could not wait to get my first box. When it finally arrived I really loved everything they sent me. Next month I received another box and was happy. But for some reason I did not get this months box! It is now almost September and I have no idea where my August box is. When I contacted Wantable customer service they promised to ship me another one but they did not keep their promise. They said they'll fix everything but they did nothing to resolve my issue. I'm still a member of Wantable and I need my box!